it is not possible to update address change, mobile number change &
email change for credit card accounts. We need this facility in a user
friendly manner. Credit card staments are expected in accessible format.
Reward point redemption option is also expected in accessible format.
Thanks
Saravanan.K
On 6/22/2018 12:27 PM, Zoher Kheriwala wrote:
Dear Amar, – credit card statement in PDF format is also in accessible with
screen readers thank you
Sent from my iPhone
On 22-Jun-2018, at 10:02 AM, Ajay Minocha <ajayminoc...@gmail.com> wrote:
Website isn't really accessible with jaws.
Also, as Alok said, there are a lot of unnecessary Captchas.
Also, I am able to use their app but generating statements is a pain
even in the app without any captcha.
Cheers,
Ajay
On 22/06/2018, Amar Jain <amarj...@amarjain.com> wrote:
Pranav,
Please whats app your contact, I haven’t played with virtual cards much, so
will call you from there in case of issues. Mobile: 9892622230.
Sent from my iPhone
On 22-Jun-2018, at 6:19 AM, Pranav Lal <pranav....@gmail.com> wrote:
If i generate a virtual credit card using net safe, the generated card is
shown as an image and is inaccessible. I have to go the card history
feature to find details about my virtual card. I do not know if their
netsafe app is accessible on any platform.
The pdf forms in their customer center are not true forms so are hard to
fill.
In phone banking, i need to validate my credit card if i call from a phone
that is not registered. The ivr timesout too quickly such that entering
the digits is a pain.
Pranav
On 21-Jun-2018, at 10:52 PM, Amar Jain <amarj...@amarjain.com> wrote:
Noted Alok. Have you got yourself their braille enabled debit card? HDFC
has many, but it only works with those cards.
Thank you.
Regards,
Amar Jain
Sent from my iPhone
On 21-Jun-2018, at 8:33 PM, Alok Kaushik <alok.li...@gmail.com> wrote:
Hi Amar,
When we try to download historical statements, i.e. any statement older
than six months, it asks for a captcha text to be entered. This captcha
does not have any audio option as well. Of course this feature is
reached after login, so need for a captcha at that stage does not sound
very logical. I have been using HDFC net banking for many years now and
this post-login captcha was not there earlier.
When we try to view tax credit statement through net banking, it asks
for captcha text to be entered. This is also after login, so not very
logical. Also, once the user is redirected to traces website, there is
one more captcha to deal with anyway.
Another issue that comes up at times when I visit the branch is that
in case of signature mismatch they say that their system does not
display the photograph of the account holder, so it is difficult for
them to verify. This is the case when people at the branch know me well
enough. They eventually do the work after some persuasion but the need
to persuade frequently is anyway there. If their system does not display
the photograph of the account holder, it is worth considering having it
there. This is based on the information provided by a branch official.
More and more ATMs are now becoming talking ATMs. I have noticed that
many SBI, ICICI, and other bank ATMs have become widely accessible.
However, HDFC Bank seems to be lagging on that front.
Thanks.
Alok
-----Original Message-----
From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
Behalf Of Amar Jain
Sent: 21 June 2018 19:21
To: accessindia@accessindia.org.in
Subject: [AI] HDFC Bank customers: list your challenges by this weekend
Dear All,
I have a meeting early next week with senior people of the bank. List
down all specific challenges attached to disabilities vs. products and
services of the bank. This needs to happen by Sunday.
Regards,
Amar Jain
Sent from my iPhone
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--
Ajay Minocha
Mob : +91-9584076767
E mail : ajayminoc...@gmail.com
p13aj...@iimidr.ac.in
Skype: ajayminocha2
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