Website isn't really accessible with jaws.

Also, as Alok said, there are a lot of unnecessary Captchas.

Also, I am able to use their app but generating statements is a pain
even in the app without any captcha.

Cheers,
Ajay

On 22/06/2018, Amar Jain <amarj...@amarjain.com> wrote:
> Pranav,
>
> Please whats app your contact, I haven’t played with virtual cards much, so
> will call you from there in case of issues. Mobile: 9892622230.
>
> Sent from my iPhone
>
>> On 22-Jun-2018, at 6:19 AM, Pranav Lal <pranav....@gmail.com> wrote:
>>
>> If i generate a virtual credit card using net safe, the generated card is
>> shown as an image and is inaccessible. I have to go the card history
>> feature to find details about my virtual card. I do not know if their
>> netsafe app is accessible on any platform.
>> The pdf forms in their customer center are not true forms so are hard to
>> fill.
>> In phone banking, i need to validate my credit card if i call from a phone
>> that is not registered. The ivr timesout too quickly such that entering
>> the digits is a pain.
>> Pranav
>>
>>> On 21-Jun-2018, at 10:52 PM, Amar Jain <amarj...@amarjain.com> wrote:
>>>
>>> Noted Alok. Have you got yourself their braille enabled debit card? HDFC
>>> has many, but it only works with those cards.
>>>
>>> Thank you.
>>>
>>> Regards,
>>> Amar Jain
>>>
>>> Sent from my iPhone
>>>
>>>> On 21-Jun-2018, at 8:33 PM, Alok Kaushik <alok.li...@gmail.com> wrote:
>>>>
>>>> Hi  Amar,
>>>> When we try to download historical statements, i.e. any statement older
>>>> than six months, it asks for a captcha text to be entered. This captcha
>>>> does not have any audio option as well. Of course this feature is
>>>> reached after login, so need for a captcha at that stage does not sound
>>>> very logical. I have been using HDFC net  banking for many years now and
>>>> this post-login captcha was not there earlier.
>>>>
>>>> When we try to view tax credit statement through net banking, it asks
>>>> for captcha text to be entered. This is also after login, so not very
>>>> logical. Also, once the user is redirected to  traces website, there is
>>>> one more captcha to deal with anyway.
>>>>
>>>> Another  issue that comes  up at times when I visit the branch is that
>>>> in case of signature mismatch they say that their system does not
>>>> display the photograph of the account holder, so it is difficult for
>>>> them to verify. This  is the case when people at the branch know me well
>>>> enough. They eventually do the work after some persuasion but the need
>>>> to persuade frequently is anyway there. If their system does not display
>>>> the photograph of the account holder, it is worth considering  having it
>>>> there. This is based on the information provided by a branch official.
>>>>
>>>> More and  more ATMs are now becoming talking ATMs. I  have noticed that
>>>> many SBI, ICICI, and other bank ATMs have become widely accessible.
>>>> However, HDFC Bank seems to be lagging on that front.
>>>>
>>>> Thanks.
>>>> Alok
>>>>
>>>> -----Original Message-----
>>>> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
>>>> Behalf Of Amar Jain
>>>> Sent: 21 June 2018 19:21
>>>> To: accessindia@accessindia.org.in
>>>> Subject: [AI] HDFC Bank customers: list your challenges by this weekend
>>>>
>>>> Dear All,
>>>>
>>>> I have a meeting early next week with senior people of the bank. List
>>>> down all specific challenges attached to disabilities vs. products and
>>>> services of the bank. This needs to happen by Sunday.
>>>>
>>>> Regards,
>>>> Amar Jain
>>>>
>>>> Sent from my iPhone
>>>>
>>>>
>>>>
>>>>
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-- 
Ajay Minocha
Mob : +91-9584076767
E mail : ajayminoc...@gmail.com
p13aj...@iimidr.ac.in
Skype: ajayminocha2




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