I have drafted a letter to IRCTC. It is pasted below. I request all to send a hard copy of the same or modify if required because IRCTC has closed its customer care mail. better to send them a formal letter.

Subject: Accessibility Concern – CAPTCHA Requirement on IRCTC Website

Respected Sir/Madam,

I am writing to highlight an accessibility issue on the IRCTC ticket booking website. Although the CAPTCHA requirement has been removed from the login page, it remains mandatory at the booking stage. This practice defeats the purpose of the OTP option, which was introduced following the Hon’ble CCPD’s judgment in favor of blind users.

Graphical CAPTCHA cannot be read with screen‑reading technology, making ticket booking inaccessible for blind persons. I request that IRCTC and CRIS ensure compliance with the CCPD judgment by reintroducing the OTP option or providing an accessible text‑based alternative such as simple math questions.

With online concessional ticket booking and UDID‑based concession cards now available, accessible online ticketing has become essential for blind users. I urge you to address this matter at the earliest.

Respectfully,
[Your Name]

---

This version is concise, professional, and ready to send as an email.

Would you like me to also draft a stronger follow‑up template (more assertive, citing legal compliance and urgency) that you can use if the first email doesn’t get a response?

On 5/26/2026 8:25 AM, Zoher Kheriwala wrote:
Generally, in one go, six tickets can be purchased, but on rail one if you select one escort and one disabled, then no other passenger can be added but on IRCTC website, you can add up to 6 that is three escort and three disabled or one escort one disabled and for general, but in IRCTC, now there is a capture which makes us difficult to book the ticket
Sent from my iPhone

On 26 May 2026, at 7:10 AM, Amiyo Biswas <[email protected]> wrote:


As far as I know, tickets for multiple disabled passengers with escorts can be purchased from the railway booking counter. Isn't it possible online from any app or website?

With best regards,
Amiyo Biswas
Cell: 6290527506

    ----- Original Message -----
    *From:* Zoher Kheriwala <mailto:[email protected]>
    *To:* [email protected]
    *Sent:* Monday, May 25, 2026 12:56 PM
    *Subject:* Re: [AI] IRCTC has removed the OTP option for ticket
    booking

    Dear Siddharth G,
    Yes, I do agree that you can book 2 tickets that is one of
    disabled and one of escort, but you cannot add third passenger.
    If you’re booking for disable person. If you’re booking for
    non-disabled person, you can add up to 6 passengers, if you want
    to book more than two passengers that is on general category,
    other than disabled, you cannot book along with the disable on
    rail one that is allowed on IRCTC website.
    Sent from my iPhone

    On 25 May 2026, at 12:37 PM, UDIT Pandey <[email protected]>
    wrote:

    
    Hello everyone,

    I would like to share my experience regarding the issues
    discussed in this thread. I have encountered a peculiar problem
    where I am unable to book tickets via the IRCTC website on my
    laptop, receiving a "Booking not allowed" message.
    Interestingly, I can successfully book the exact same ticket for
    the same train using my mobile phone. I am unsure why this
    discrepancy exists between the web and mobile platforms.

    Additionally, I have a couple of questions regarding the Rail
    One application:

      - Does Rail One offer the option to book tickets using a pass
    concession for Railway employees?
      - Is Rail One strictly available as a mobile application, or
    does it also have a dedicated website similar to IRCTC?

    The ongoing technical challenges with IRCTC have certainly been
    frustrating, and I would appreciate any insights the group might
    have on these points.

    Warm regards,

    Udit Pandey

    Warm regards,
    Udit Pandey

    📱 Phone & WhatsApp: +91 99909 55800
    📧 Email: [email protected]
    📸 Instagram: udit.pandey123

    🙏 Wishing you and your loved ones safety, peace, and strength.
    🕊 Let us speak no evil, see no evil, and hear no evil.



    On Mon, May 25, 2026 at 12:29 PM Siddarth B Mahajan
    <[email protected]> wrote:

        Hi, I recently booked using rail one application. I
        successfully able to book 2 tickets whereas one   disability
        ticket along with the escort.

        On Mon, 25 May 2026 at 12:25 PM, Zoher Kheriwala
        <[email protected]> wrote:

            Hello friends,
            IRCTC login problem is a big challenge because the login
            link is still not Descriptive by its name. In addition
            to this problem, now new problem has arrived that while
            booking a ticket, there was a provision for OTP for
            booking the ticket, but now it has been completely
            removed and replaced by capture, which was earlier
            available only to the people who were not selecting OTP
            option on login. The people who are selecting the OTP
            option on login were getting OTP for login and booking
            tickets.. still check box for OTP is provided, but no
            OTP is required for logging, but booking process
            requires capture instead of OTP
            Of course rail one is fairly accessible As far as
            booking the ticket is concerned.  but it has its own
            challenges. If we want to book more than two tickets
            that is one of disabled person and one of escort and
            adding more passengers, It is not allowing us to do so.

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