Hi Bhawani Ji, Thank you for drafting the letter; it covers the major concerns very well.
I would like to suggest one addition based on a recurring issue I have encountered. There is a discrepancy between platforms: when attempting to book a ticket via the IRCTC website on a laptop, I frequently receive a "Booking not allowed" error. However, I can complete the exact same booking using the mobile application. Including this technical inconsistency might further highlight the reliability issues with the web interface for users who rely on desktop accessibility tools. Additionally, we might want to emphasize that since the customer care email is closed, providing a functional, accessible digital alternative to CAPTCHA is even more critical for timely issue resolution. Warm regards, UDIT Pandey On Tue, 26 May 2026 at 12:23, Vaibhav Bhandari < [email protected]> wrote: > Hi Zoher, > I am aware about the method you described but the problem with that is > unlike RailOne, selecting an ID Card isn't optional in the IRCTC app (I > used the app instead of website). Also, you problem which you have > described, does it occur when you book tickets using the website? Have you > tried using the IRCTC app instead? While RailOne has been introduced, IRCTC > app still works. > > On Mon, May 25, 2026 at 6:57 PM Zoher Kheriwala <[email protected]> wrote: > >> Hello friends, yes, it is true that age of the escort is also mapped with >> the age of disabled person, but to solvethis problem I generally create >> Master list from IRCTC website and then it remain fixed in rail one also. >> Another big problem with Railway one Master is that it marks escort also >> as person with disability and you cannot change it while booking the ticket >> Sent from my iPhone >> >> On 25 May 2026, at 5:36 PM, UDIT Pandey <[email protected]> wrote: >> >> >> Hi Siddarth and Vaibhav, >> >> I believe this specific issue is precisely why escorts are generally >> required to carry a photo identity card during travel. While I might be >> mistaken, this seems like a plausible reason for the system mapping the age >> and details in that manner within the RailOne application. >> >> It would be helpful to hear if anyone else has had a similar experience >> or has found a workaround for correctly entering escort details. >> >> Warm regards, >> >> Udit Pandey >> >> 📱 Phone & WhatsApp: +91 99909 55800 >> 📧 Email: [email protected] >> 📸 Instagram: udit.pandey123 >> >> 🙏 Wishing you and your loved ones safety, peace, and strength. >> 🕊 Let us speak no evil, see no evil, and hear no evil. >> >> Warm regards, >> Udit Pandey >> >> 📱 Phone & WhatsApp: +91 99909 55800 >> 📧 Email: [email protected] >> 📸 Instagram: udit.pandey123 >> >> 🙏 Wishing you and your loved ones safety, peace, and strength. >> 🕊 Let us speak no evil, see no evil, and hear no evil. >> >> >> >> On Mon, May 25, 2026 at 5:27 PM Siddarth B Mahajan < >> [email protected]> wrote: >> >>> Hi, even I also faced the same issue. >>> The date of birth and the age automatically get mapped to the PWD age >>> itself. So you can’t technically change the age of escort. >>> I hope it won’t be a big problem. >>> >>> >>> On Mon, 25 May 2026 at 5:20 PM, Vaibhav Bhandari < >>> [email protected]> wrote: >>> >>>> Hi Siddarth, >>>> As you said that you were able to successfully ad an escort, may I know >>>> whether you had any problem in adding the escort as a passenger in >>>> RailOne? Did you add escort via the RailOne app itself or had you >>>> previously done so via the IRCTC app/website? I have been facing an issue >>>> wherein the age of my escort and the category gets automatically set to the >>>> PWD's DOB and Disability respectively. The latter is impossible to change >>>> leaving deletion as the only option. >>>> >>>> On Mon, May 25, 2026 at 12:29 PM Siddarth B Mahajan < >>>> [email protected]> wrote: >>>> >>>>> Hi, I recently booked using rail one application. I successfully able >>>>> to book 2 tickets whereas one disability ticket along with the escort. >>>>> >>>>> On Mon, 25 May 2026 at 12:25 PM, Zoher Kheriwala <[email protected]> >>>>> wrote: >>>>> >>>>>> Hello friends, >>>>>> IRCTC login problem is a big challenge because the login link is >>>>>> still not Descriptive by its name. In addition to this problem, now new >>>>>> problem has arrived that while booking a ticket, there was a provision >>>>>> for >>>>>> OTP for booking the ticket, but now it has been completely removed and >>>>>> replaced by capture, which was earlier available only to the people who >>>>>> were not selecting OTP option on login. The people who are selecting the >>>>>> OTP option on login were getting OTP for login and booking tickets.. >>>>>> still >>>>>> check box for OTP is provided, but no OTP is required for logging, but >>>>>> booking process requires capture instead of OTP >>>>>> Of course rail one is fairly accessible As far as booking the ticket >>>>>> is concerned. but it has its own challenges. If we want to book more >>>>>> than >>>>>> two tickets that is one of disabled person and one of escort and adding >>>>>> more passengers, It is not allowing us to do so. >>>>>> >>>>>> -- >>>>>> Disclaimer: >>>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>>> of the person sending the mail and AI in no way relates itself to its >>>>>> veracity; >>>>>> >>>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>>> mails sent through this mailing list.. >>>>>> >>>>>> >>>>>> Search for old postings at: >>>>>> http://www.mail-archive.com/[email protected]/ >>>>>> --- >>>>>> You received this message because you are subscribed to the Google >>>>>> Groups "AccessIndia" group. >>>>>> To unsubscribe from this group and stop receiving emails from it, >>>>>> send an email to [email protected]. >>>>>> To view this discussion visit >>>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/09B9DFB6-FDFC-4E83-9429-E64B000F9BD7%40gmail.com >>>>>> . >>>>>> >>>>> -- >>>>> Disclaimer: >>>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>>> of the person sending the mail and AI in no way relates itself to its >>>>> veracity; >>>>> >>>>> 2. AI cannot be held liable for any commission/omission based on the >>>>> mails sent through this mailing list.. >>>>> >>>>> >>>>> Search for old postings at: >>>>> http://www.mail-archive.com/[email protected]/ >>>>> --- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "AccessIndia" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> >>>> To view this discussion visit >>>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAGtco9JoBNF1W%2B%3DR0N%3Db2-abtdXn8JHMEa7DR69UkxohSdRAGA%40mail.gmail.com >>>>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAGtco9JoBNF1W%2B%3DR0N%3Db2-abtdXn8JHMEa7DR69UkxohSdRAGA%40mail.gmail.com?utm_medium=email&utm_source=footer> >>>>> . >>>>> >>>> >>>> >>>> -- >>>> Thanks/regards: Vaibhav Bhandari >>>> >>>> -- >>>> Disclaimer: >>>> 1. Contents of the mails, factual, or otherwise, reflect the thinking >>>> of the person sending the mail and AI in no way relates itself to its >>>> veracity; >>>> >>>> 2. AI cannot be held liable for any commission/omission based on the >>>> mails sent through this mailing list.. >>>> >>>> >>>> Search for old postings at: >>>> http://www.mail-archive.com/[email protected]/ >>>> --- >>>> You received this message because you are subscribed to the Google >>>> Groups "AccessIndia" group. >>>> To unsubscribe from this group and stop receiving emails from it, send >>>> an email to [email protected]. >>>> To view this discussion visit >>>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CADDLUp3U8XHqpuAnaHfrsarkTv6JUGPOan9Ua0r0oPaGrWFXGg%40mail.gmail.com >>>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CADDLUp3U8XHqpuAnaHfrsarkTv6JUGPOan9Ua0r0oPaGrWFXGg%40mail.gmail.com?utm_medium=email&utm_source=footer> >>>> . >>>> >>> -- >>> Disclaimer: >>> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >>> the person sending the mail and AI in no way relates itself to its veracity; >>> >>> 2. AI cannot be held liable for any commission/omission based on the >>> mails sent through this mailing list.. >>> >>> >>> Search for old postings at: >>> http://www.mail-archive.com/[email protected]/ >>> --- >>> You received this message because you are subscribed to the Google >>> Groups "AccessIndia" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to [email protected]. >>> To view this discussion visit >>> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAGtco9%2BgDwPioV1DsTYMpXD2NZjy%3DEDyJT1%2B5%3D_%3DsWXjD84J3w%40mail.gmail.com >>> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAGtco9%2BgDwPioV1DsTYMpXD2NZjy%3DEDyJT1%2B5%3D_%3DsWXjD84J3w%40mail.gmail.com?utm_medium=email&utm_source=footer> >>> . >>> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJZg8fezQncWPGHPCcsdLcvpr_5jRFOTfyP1%2BX1gUPUcx0d5uQ%40mail.gmail.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJZg8fezQncWPGHPCcsdLcvpr_5jRFOTfyP1%2BX1gUPUcx0d5uQ%40mail.gmail.com?utm_medium=email&utm_source=footer> >> . >> >> -- >> Disclaimer: >> 1. Contents of the mails, factual, or otherwise, reflect the thinking of >> the person sending the mail and AI in no way relates itself to its veracity; >> >> 2. AI cannot be held liable for any commission/omission based on the >> mails sent through this mailing list.. >> >> >> Search for old postings at: >> http://www.mail-archive.com/[email protected]/ >> --- >> You received this message because you are subscribed to the Google Groups >> "AccessIndia" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> To view this discussion visit >> https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/8E251388-CABE-42E5-823A-6CB9CCB701E1%40gmail.com >> <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/8E251388-CABE-42E5-823A-6CB9CCB701E1%40gmail.com?utm_medium=email&utm_source=footer> >> . >> > > > -- > Thanks/regards: Vaibhav Bhandari > > -- > Disclaimer: > 1. Contents of the mails, factual, or otherwise, reflect the thinking of > the person sending the mail and AI in no way relates itself to its veracity; > > 2. AI cannot be held liable for any commission/omission based on the mails > sent through this mailing list.. > > > Search for old postings at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "AccessIndia" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion visit > https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CADDLUp1HfZw59JLvLgAog_93DOQHat8%3D%3DE-EE%2BJJ4bJYRor8QA%40mail.gmail.com > <https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CADDLUp1HfZw59JLvLgAog_93DOQHat8%3D%3DE-EE%2BJJ4bJYRor8QA%40mail.gmail.com?utm_medium=email&utm_source=footer> > . > -- Warm regards, Udit Pandey 📱 Phone & WhatsApp: +91 99909 55800 📧 Email: [email protected] 📸 Instagram: udit.pandey123 🙏 Wishing you and your loved ones safety, peace, and strength. 🕊 Let us speak no evil, see no evil, and hear no evil. -- Disclaimer: 1. Contents of the mails, factual, or otherwise, reflect the thinking of the person sending the mail and AI in no way relates itself to its veracity; 2. AI cannot be held liable for any commission/omission based on the mails sent through this mailing list.. Search for old postings at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "AccessIndia" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion visit https://groups.google.com/a/accessindia.org.in/d/msgid/accessindia/CAJZg8fcxwDTrpjMXMPiMLC9d33wuzh7n40mXK0RcZzA3p7T8Xg%40mail.gmail.com.
