On Jan 31, 11:21 am, Tim Mensch <[email protected]> wrote: > There is truth to that statement, but there's also truth to the > statement that, well, sometimes the users ARE right, and you're losing > lots of users if you ignore them. >
Great discussion, everyone. Customer feedback can indicate that there is *some* problem. Unfortunately, with one way communication (Market Comments), or two way communication with a poorly communicating user, may not lead you to find out what it is. For example, my UI is bad. I can't be more specific based on the Market Comments, but a few times a month I get a comment to that effect. "UI is bad" implies no action items. As I investigate through weekly newsletters, surveys, reading "Design of Everyday Things" and email conversations with more helpful users, I can finally come up with real action items. This will require a persistent effort, and won't be solved by changing a few buttons. There are indeed people who will never find the menu, and even more who don't know about long-press. There will be some who ask me if there is a manual, even with a menu that says 'Help' and another help screen that I pretty much force everyone to see at least once. Nonetheless, if I can make it easier for some users (won't ever be everybody), I will get more sales and get less email - both positives for me. There will be feature requests that are reasonable, but they will be low on your priority list. There may be others that just aren't reasonable. Perhaps a good response to some users is "Thanks, I'll put that on the list". You don't need to feed the troll, or tell them it is on the list in the "we will probably never do" category. Nathan -- You received this message because you are subscribed to the Google Groups "Android Discuss" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/android-discuss?hl=en.
