If your goal is to reduce 1-star comments, then I would apply the 80-20
rule, so that if 80% of 1-star comments come from "morons" then you need to
take them seriously (even if they only represent 20% of your user base).

Lots of "if"s there :)

1-star comments have a far bigger impact (on downloads/sales) than 5-star
comments and so deserve greater attention.

On 1 February 2011 14:40, Maps.Huge.Info (Maps API Guru)
<[email protected]>wrote:

> Chris,
>
> I would never claim to have anything but a rudimentary grasp of
> marketing. If I did, I'd probably be a billionaire now. That said,
> even if 1000 people had the same complaint as my loud friend, it would
> be less than 1/10th of 1 percent of the user base. That's not enough
> to spur me into making a change that would enhance a free app. My
> primitive marketing sense tells me to limit the free app to
> functionality inherent in the stated purpose and nothing more. If I
> started added all the niceties that users suggest, I wouldn't have
> much to sell when (if?) the subscription model does arrive on the
> Android market. Best to leave it as it is. Even my complaining buddy
> is going to keep the app, so that suggests there is utility in it even
> though it annoys the heck out of him.
>
> Good marketing people are worth their weight in weapons grade
> plutonium.
>
> -John Coryat
>
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