>> Realize that if one user takes the time to send you an email, there are 
>> probably 1000s more that feel the same...

I have to take exception to this statement.

In my experiences in IT, the more moronic the person, the more likely
they are to complain. The louder the moronic complain, the more likely
the error is because they are idiots. It's impossible to always
program to the lowest common denominator. If you even try, you'll end
up with an application that's essentially useless to everyone,
including the morons. It's better to try and accommodate your intended
target users and let the lowest of the low go about their business.

In the case Treking illustrated, this person obviously has no idea how
to use the device. Most likely problems he's encountering are related
to some completely separate failure, like the ability to charge the
phone or find the menu button.

Idiots and morons are with us forever. We just need to take them as
comedic relief.

-John Coryat

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