On 1/31/2011 11:59 AM, Maps.Huge.Info (Maps API Guru) wrote:
>>> Realize that if one user takes the time to send you an email, there are 
>>> probably 1000s more that feel the same...
> 
> I have to take exception to this statement.
> 
> In my experiences in IT, the more moronic the person, the more likely
> they are to complain. 

There is truth to that statement, but there's also truth to the
statement that, well, sometimes the users ARE right, and you're losing
lots of users if you ignore them.

Below a certain level, sure, you don't want to be in the business of
teaching each user how to use their phone. And some users (like the one
TreKing just mentioned) are just trying to get a refund for an app that
they actually want to use, which takes them beyond moronic and into
[expletive deleted] territory.

But sometimes a user has a good point; in the case of the weather radar
app, simply caching the last known location in the app and using it if
location services are disabled would likely be a useful feature, and
should be absolutely trivial to implement. Then you could run the app
once with the location services active, and after that it would simply
always retrieve the radar from the same location. As a bonus the app
could tell you that the location services are off in case you ARE
somewhere else.

OTOH, it's not appropriate to "shame" a developer of a free app into
adding features, so I'm not excusing the user's attitude.

Tim

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