Sorry if you're getting this twice.  I was REJECTED !!  When you hit reply
all and it keeps the posting you're replying to it wants you delete the
older postings I guess to cut down on number of lines.  1000 lines seems to
be the magic number although I doubt there were that many ???

Peter,

Our Help Desk does the following, I doubt the MAS200 applies to everyone but
maybe some other application does.

Two components are the main culprits to produce these errors.  The first
being a mis-configured or non-configured ODBC driver for the AR system.  If
this is indeed configured correctly, then I will verify some other settings
in Remedy such as the search path.  If all settings appear to be configured
properly, then I have to resort to a re-installation of the application.
However, prior to doing so, I rename the 3.0 folder located at the following
path to ensure a new installation of the Crystal Reports library:

C:\Program Files\Common Files\Business Objects

This will generally resolve all problems.  Although there are cases where
we've come across conflicting versions of Crystal Reports.  This has been
known to happen when dealing with people in Finance since they are using a
considerable older version, which is due to the fact that we are behind a
few versions on MAS 200.  In Finance it basically comes down to which
application would you like to run reports in, Remedy or MAS 200?
Thanks,
Susan

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