You are welcome.. Joe
________________________________ From: Susan Palmer <[email protected]> To: [email protected] Sent: Wed, August 11, 2010 10:51:45 AM Subject: Re: User Tool On Win 7 64 Bit ** This is very good news Joe. Thanks, Susan On Wed, Aug 11, 2010 at 9:34 AM, Joe DeSouza <[email protected]> wrote: ** >Mine is 64 bit.. I have a 32 bit JRE installed on it. The MT client has no >issues. The OTB CR reports have no problems on it.. I haven't installed CR >developer so can't comment on that.. > >Joe > > > > ________________________________ From: Susan Palmer <[email protected]> >To: [email protected] >Sent: Tue, August 10, 2010 9:04:52 PM > >Subject: Re: User Tool On Win 7 64 Bit > > >** >Joe, > >These will be new PC's installed with Windows 7 os. The issue is the 64 bit >and >making sure everything works. I have a personal laptop with Win7 but it's 32 >bit so everything works fine. > >Are you able to run Crystal Reports from the user tool? > >Do you ever access mid-tier from your 64 bit PC? How about running Crystal >Reports from there? > >Thanks, >Susan > > >On Tue, Aug 10, 2010 at 7:30 PM, Joe DeSouza <[email protected]> wrote: > >** >>Susan, >> >>I have been using 7.5 Patch 3, then upgraded to Patch 4 and now Patch 6 on >>Windows 7, and apart from some of the known issues, I have had no problems >>with using it on Windows 7. >> >>I had never had to use Windows Vista so not sure if the new security model >>that >>Windows 7 uses is something that Windows Vista introduced as I have graduated >>from using XP straight to Windows 7. So to change some of the configuration >>files (to increase the JVM for Dev Studio and the import tool), you would >>need >>to change the security settings on the initiation files even if you are >>logged >>in as an Administrator, before you would be allowed to make that change.. >> >>Also the Dev studio uses the 32 bit JRE so the default 64 bit JRE will not >>work.. >> >>Cheers >> >>Joe >> >> >> ________________________________ From: Susan Palmer <[email protected]> >>To: [email protected] >>Sent: Tue, August 10, 2010 5:53:12 PM >> >>Subject: Re: User Tool On Win 7 64 Bit >> >> >>** >>Thanks David, this is good news. >> >>What do you use in place of Crystal? >> >>Susan >> >> >>On Tue, Aug 10, 2010 at 4:37 PM, Shellman, David >><[email protected]> wrote: >> >>** >>>Susan, >>> >>>We are using the 7.5 Patch 004 desktop client on Windows 7 64 bit OS and >>>Windows >>>XP against our 7.1 server. Since we have helpdesks around the world we are >>>accessing the same server using 6 different regional instances of 7.5 Patch >>>004 >>>MidTier. >>> >>>I haven't heard of any ODBC issues. >>> >>>We have very minimal use of Crystal Reports and likely will be >>>decommissioned in >>>the near future. >>> >>>Dave >>> >>> >>> ________________________________ >>>From: Action Request System discussion list(ARSList) >>>[mailto:[email protected]] On Behalf Of Susan Palmer >>>Sent: Tuesday, August 10, 2010 5:24 PM >>> >>>To: [email protected] >>>Subject: Re: User Tool On Win 7 64 Bit >>> >>> >>>** >>>We are in the process of planning PC replacements and we want to go to >>>Windows 7 >>>64bit operating system. >>> >>>We are also upgrading our ARS to v7.5 including the user tool. The second >>>phase >>>of this upgrade will be to install mid-tier and replace the user tool. >>> >>>Keeping in mind we'd like to use Windows 7 64bit, is anyone successfully >>>using >>>v7.5 user tool AND v7.5 mid-tier (what should we call it) client? >>> >>>In that scenario any issues running Crystal Reports XI in either the user >>>tool >>>or mid-tier client? ODBC issues? >>> >>>I've read through the posts and there seems to be a variety of combinations >>>being used and it was confusing to arrive at a definitive answer. The >>>compatibility doc is not as clear as I'd like. >>> >>>Thanks for providing your experiences! >>> >>>Susan >>> >>>Susan Palmer >>>ShopperTrak >>>200 W Monroe 11th Floor >>>Chicago, IL 60606 >>>312-529-5325 >>>[email protected] >>> >>> >>> >>>On Thu, Jun 24, 2010 at 7:00 AM, Robert Fults <[email protected]> wrote: >>> >>>** >>>>I am aware of this. However, I was just providing the official Microsoft >>>>names >>>>and how I got things working. I did make mention to the issue I saw during >>>>testing from Win 7 Beta to RC to RTM. ;) >>>> >>>>http://windows.microsoft.com/en-us/windows7/products/features/windows-xp-mode >>>> >>>>Sincerely, >>>> >>>>Robert Fults >>>>Remedy Admin/Dev. >>>>Florida International University >>>>Email: [email protected] >>>>http://uts.fiu.edu/ >>>> >>>>From:LJ LongWing [mailto:[email protected]] >>>>Sent: Wednesday, June 23, 2010 3:18 PM >>>> >>>>** >>>>Robert, >>>>There is a difference between running something in XP Compatibility mode >>>>and >>>>running something in XP Virtual mode….I have had to do both with some >>>>software….but one does not necessarily mean the other. >>>> >>>>From:Action Request System discussion list(ARSList) >>>>[mailto:[email protected]] >>>>On Behalf Of Robert Fults >>>>Sent: Wednesday, June 23, 2010 1:03 PM >>>> >>>>To: [email protected] >>>>Subject: Re: User Tool On Win 7 64 Bit >>>> >>>>** >>>>Bear in mind that XP Mode is a virtualized Windows XP environment and WUT >>>>will >>>>not be running natively in this manner. This can cause some stability >>>>issues. >>>>What Jeff is describing is called Compatibility Mode and works for most >>>>applications. When installing the 7.5 WUT you need to go to >>>>“\Disk1\InstData\VM” and set the Compatibility Mode for “setup.exe” to >>>>Windows >>>>XP SP2, then you can run the “setup.cmd” file a couple directories up which >>>>sets >>>>your system path information and runs the installer with the proper >>>>arguments. >>>> >>>>Earlier versions are a little bit easier to install since you just need to >>>>set >>>>the compatibility mode on the EXE installer. >>>> >>>>BTW, WUT 7.5 patch 004 crashes whenever it tries to open a FlashBoard on my >>>>system, so I downgraded to patch 003. >>>> >>>>Sincerely, >>>> >>>>Robert Fults >>>>Remedy Admin/Dev. >>>>Florida International University >>>>Email: [email protected] >>>>http://uts.fiu.edu/ >>>> >>>>From:Joe D'Souza [mailto:[email protected]] >>>>Sent: Wednesday, June 23, 2010 2:22 PM >>>> >>>>** >>>>Cool.. Nice to know.. >>>> >>>>Maybe that was what was wrong when I installed the Atrium Orchestrator Dev >>>>tool >>>>on my laptop. It didn't work correctly after installing and complained >>>>about >>>>some admin rights when launching the tool when I am the admin of the >>>>system! >>>>I'll uninstall it the next time I need to use it and install it in XP mode >>>>and >>>>see if it works.. >>>> >>>>Cheers >>>> >>>>Joe >>>>-----Original Message----- >>>>>From: Action Request System discussion list(ARSList) >>>>>[mailto:[email protected]]on Behalf Of Maher, Jeff >>>>>Sent: Wednesday, June 23, 2010 2:16 PM >>>>>To: [email protected] >>>>>Subject: Re: User Tool On Win 7 64 Bit >>>>>** >>>>>Hi Joe, right click on the program icon, select properties, then click the >>>>>Compatibility tab. In there you can select what OS you want it to simulate >>>>>when >>>>>you run the program.. >>>>> >>>>>From:Action Request System discussion list(ARSList) >>>>>[mailto:[email protected]] >>>>>On Behalf Of Joe D'Souza >>>>>Sent: Wednesday, June 23, 2010 2:10 PM >>>>>To: [email protected] >>>>>Subject: Re: User Tool On Win 7 64 Bit >>>>> >>>>>** >>>>>Maybe a dumb question to ask, but how do you install something in 7 in an >>>>>XP >>>>>mode? I am pretty new to Windows 7 myself and can't quite say I like it as >>>>>yet >>>>>except for the pretty desktop pictures it comes with out of the box :-) >>>>> >>>>>Too much has changed from the XM / Windows 2000 Professional days, and >>>>>many of >>>>>those changes appear like they have tried to make things easier for new >>>>>users >>>>>just learning a new OS, but has left some of us old school guys wondering >>>>>where >>>>>is what.. >>>>> >>>>>Joe >>>>>-----Original Message----- >>>>>>From: Action Request System discussion list(ARSList) >>>>>>[mailto:[email protected]]on Behalf Of McClure, Don >>>>>>Sent: Wednesday, June 23, 2010 1:56 PM >>>>>>To: [email protected] >>>>>>Subject: Re: User Tool On Win 7 64 Bit >>>>>>** >>>>>>Hi Brian and Joe. >>>>>> >>>>>>I am using WUT 7.5/patch 5 and 7.1/patch 7 on my Win7 Ultimate, 64-bit >>>>>>(Dell >>>>>>Precision T7500). As I remember--the 7.5 installed without issue; the >>>>>>7.1 >>>>>>required installing in XP/SP2 mode (basic installer would not recognize >>>>>>available disk space for installation). >>>>>> >>>>>>Don W. McClure, P.E. >>>>>>CITC Call Tracking Administration >>>>>>University of North Texas >>>>>>dwmac @ unt . edu >>>>>> >>>>>>From:Action Request System discussion list(ARSList) >>>>>>[mailto:[email protected]] >>>>>>On Behalf Of Joe D'Souza >>>>>>Sent: Wednesday, June 23, 2010 12:50 PM >>>>>>To: [email protected] >>>>>>Subject: Re: User Tool On Win 7 64 Bit >>>>>> >>>>>>** >>>>>>Try 7.5. I had it installed on windows 7 home premium edition with no >>>>>>problems.. >>>>>>I have not tried earlier versions on windows 7. >>>>>> >>>>>>Joe >>>>>>-----Original Message----- >>>>>>>From: Action Request System discussion list(ARSList) >>>>>>>[mailto:[email protected]]on Behalf Of Sokol, Brian >>>>>>>Sent: Wednesday, June 23, 2010 1:41 PM >>>>>>>To: [email protected] >>>>>>>Subject: User Tool On Win 7 64 Bit >>>>>>>** >>>>>>>Will the Remedy User app work on Windows 7 64 Bit? If so what >>>>>>>version(s)? I >>>>>>>tried an unpatched 7.1 and it would not install. >>>>>>>Thanks >>>>>>>Brian Sokol >>>>>>>Manager, Desktop Services >>>>>>>Scholastic Inc. >>>>>>>557 Broadway >>>>>>>NY, NY 10012 >>>>>>>(212) 343-6494 >>>>>>>http://www.Scholastic.com >>>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>> >>>>Subject: Re: User Tool On Win 7 64 Bit >>>> >>>>Subject: Re: User Tool On Win 7 64 Bit >>>>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >> >>_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ > >_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"
