I could be talking from the moon, but I remember comments posted to this list from HW staff to the effect that, because of an unexpectedly large demand for the mPower, and in particular the transplant, there weren't enough parts manufactured in order to prevent a back log. I'm sure this won't soothe the anger much, but it may help to explain why it is we have to wait. I asked when I would get the call, (this was back in October), and was told it would probably happen in November or December. I still haven't gotten the call, and every time I called HW to inquire how things were going, I was told there were parts out of stock and a huge back log of units in need of transplants and other work. Having had the privilege of working with another mPower since last Fall, I can entirely sympathize with everyone's impatience and frustration, but not the anger. Maybe I have too many other things to worry about, or maybe I'm just too passive and wimpy. But, if anyone gets so angry with the long wait that they actually make the call and cancel the order, this will be a great sadness for that unfortunate customer. It really is more than worth the wait, truly!
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of robert stigile Sent: Thursday, April 27, 2006 3:59 PM To: Braillenote List Subject: Re: [Braillenote] still waiting and waiting Hello Virgie, I would say to you, hang in there. I don't know and won't pretend to know why they are taking so long, but I would say that when the origional transplant took place, back in October, they were doing very well on the braille keyboards side but the qt keyboards were going slower. I would only imagine, that things have been delayed in New Zealand, because of all that has happened lately. It is a very good product, and though I have had some issues Humanware has worked with me, and they have fixed the problem and the next release from what I have been told, will be taking care of that, so they really do try to work with people. It might seem like it is taking forever, but as I said, hang in there, and you will get yours soon. Robert > ----- Original Message ----- >From: "VIRGIE UNDERWOOD" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Date: Thu, 27 Apr 2006 16:12:45 -0400 >Subject: Re: [Braillenote] still waiting and waiting >Hi, >I have ordered a transplant and have been told they do not know when they >will get the kits in. BrailleNote is a great product but the California >devision should order enough to serve their customers. I have been waiting >almost a month and I am seriously considering canceling my order. I want >the product but feel this is not an appropriate way to treat their >customers. I wish something could be done to fix this problem. >Virgie and Hoshi >----- Original Message ----- >From: "project one" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Sent: Thursday, April 27, 2006 6:41 AM >Subject: Re: [Braillenote] still waiting and waiting >> No, I have to respectfully disagree with you on this one. You see, >> Humanware has told me that they don't even have the unit there to ship to >> me. If it were already in the mail, I could see what you're saying. >> However, that's not the case, and I don't know when it will be in the >> mail. Thanks anyway for your reply. Isaih >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
