Anything dealing with UPS is unacceptable in my book, I have never had good results with them, they can't even arrive on the day they say and if I stay home and wait they show up at 7 in the evening but they don't normally deliver here at that time, if they did, I'd be here. When there is a choice, I never go for UPS, only use it when I have no choice, and I hate having no choice.
Rose Combs [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Peggy Kern Sent: Sunday, November 08, 2009 10:41 PM To: Braillenote Subject: Re: [Braillenote] Battery life and replacement They do have to go to Canada. The way it works is that Humanware sends UPS to your home to pick up the unit, which you have all boxed up, with Humanware and your RMA number on the box. They've made all the arrangements with UPS so that it will go through Customs. They pay for the shipping to get it there, and then you pay for the return shipping. Someone calls you when it's ready to come back, or when they want to talk to you about it, and they give you the charges then. I like the idea of UPS coming to my house, although there were some glitches with that. I called Humanware on Tuesday to make arrangements to send my BrailleNote in and get an RMA number. It was originally going to go out on Wednesday, but I asked the Humanware person if UPS would pick it up from the porch, since we'd be at work. He said they'd do three tries to have someone home when they came. Since I was going to be off Friday, we switched the day to Friday; but no one apparently told UPS that, 'cause the guy came Wednesday evening. He said it was no problem, that he'd come Thursday, and it would be after 5:00. I asked him what would happen if we weren't there, if we could just leave the package out. He said yes, that he'd take it and leave us a receipt. So apparently the communication between Humanware and UPS isn't perfect, and neither is Humanware's understanding about leaving the BrailleNote on the porch to be picked up. Stilll, I'm glad we were there when the UPS guy came, as I would have been nervous about leaving my BN out on the porch all day. Peggy http://kernsac.livejournal.com http://facebook.com/kernsac ----- Original Message ----- From: "Vicky Collins" <[email protected]> To: <[email protected]> Sent: Sunday, November 08, 2009 7:55 PM Subject: Re: [Braillenote] Battery life and replacement > So, is it really taking 6 to 8 weeks for a BN to be serviced these days? > Well, grin, unless it is a BNPK being sent away, and I've heard about > those taking up to three months to be fixed. But, actually, isn't 2 or 3 > weeks kind of a long time just for a battery replacement? > > Also, I heard folks talking on the list a while back about those of us in > the United States now having to send our units to Canada for repair type > work. I had actually forgotten about that HW change, so had to go to the > web site to refresh my memory. So, how does that work, meaning for folks > in the States to ship their BN to Canada? I saw that the article on the > HW site talked about the repair address being a United States one. So, do > we just ship to that address and don't really notice much difference? > > Other than that initial battery problem some of the mPower units had a few > years ago, I've not sent my unit back for anything else. But, when I sent > it back that time, it was gone less than a week. True, that was a design > issue that HW needed to fix, but they moved things quite quickly then to > get the BN back to me. > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > __________ Information from ESET NOD32 Antivirus, version of virus > signature database 4586 (20091108) __________ > > The message was checked by ESET NOD32 Antivirus. > > http://www.eset.com > > > __________ Information from ESET NOD32 Antivirus, version of virus signature database 4586 (20091108) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
