The only thing HW seems to hurry for these days is to get your money, forget timely service.
Rose Combs [email protected] -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Vicky Collins Sent: Sunday, November 08, 2009 8:55 PM To: [email protected] Subject: Re: [Braillenote] Battery life and replacement So, is it really taking 6 to 8 weeks for a BN to be serviced these days? Well, grin, unless it is a BNPK being sent away, and I've heard about those taking up to three months to be fixed. But, actually, isn't 2 or 3 weeks kind of a long time just for a battery replacement? Also, I heard folks talking on the list a while back about those of us in the United States now having to send our units to Canada for repair type work. I had actually forgotten about that HW change, so had to go to the web site to refresh my memory. So, how does that work, meaning for folks in the States to ship their BN to Canada? I saw that the article on the HW site talked about the repair address being a United States one. So, do we just ship to that address and don't really notice much difference? Other than that initial battery problem some of the mPower units had a few years ago, I've not sent my unit back for anything else. But, when I sent it back that time, it was gone less than a week. True, that was a design issue that HW needed to fix, but they moved things quite quickly then to get the BN back to me. ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
