Yes we can just start with the users mailing list, but I would eventually bring both across because of the number of extra features Zoho provide us.
I would not say that development mailing list is serving us that well either. I think it has the same problem of not being able to tag discussions per topic and the way we do voting, and it has no way of subscribing to discussion topics. I think both lists would benefit from the features Zoho provides. Cheers John On Jan 23, 3:02 pm, Jonathon Rossi <[email protected]> wrote: > So are we talking about changing only the users mailing list, not the > development mailing list. I agree the users mailing list doesn't fit our > users very well, however the development mailing list works well. > > On Sat, Jan 23, 2010 at 1:47 PM, John Simons > <[email protected]>wrote: > > > > > Everyone, > > > I don't know about everyone's experience with the google mailing list, > > but in my opinion it doesn't meet our requirements, specially the > > users. > > > The majority of threads in the User's mailing list is "How do I do X?" > > and then someone posts a solution. > > The problem with this is that we have no idea what the question is > > about until we read it and if the solution is correct or not. > > Begin able to tag questions per topic (same way SO does it) and mark > > them as solved is essential for any support system (like it or not the > > users mailing list is our support system) , Actually people to get > > around this limitation have started using the title of the post as a > > tagging mechanism eg [MonoRail] or [ActiveRecord]. > > > This limitation is also creating a lot of repeated questions/answers, > > if you don;t believe me do a bit of browsing on the users mailing > > list. > > > So, I would like to turn this thread into a voting one, and propose > > that we cast a vote to change mailing list to something that better > > meets our requirements and in turn give out Users/Clients a better > > experience. > > > +1 from me > > > Cheers > > John > > > On Jan 22, 12:04 am, Krzysztof Koźmic (2) <[email protected]> wrote: > > > In order. > > > > 1. When you look at it, most questions on User group are from one-to- > > > few times visitors. > > > They can then either subscribe to rss feeds or notifications about > > > topics they've started > > > or just see that through web interface. > > > > 2. Do you know if you can convert a question into a problem? - No I > > > don't. We'd have to check. > > > > 3. Only problem is that I think UV is nicer. - I agree. > > > > 4. Do you know if Zoho has an option like google groups to email you > > > each email that arrives which you can then reply to? > > > I'm pretty sure they do. See "Email to Post / Email Drop box" on > > > features site. > > > > Krzysztof > > > -- > > You received this message because you are subscribed to the Google Groups > > "Castle Project Development List" group. > > To post to this group, send email to [email protected] > > . > > To unsubscribe from this group, send email to > > [email protected]<castle-project-devel%[email protected]> > > . > > For more options, visit this group at > >http://groups.google.com/group/castle-project-devel?hl=en. > > -- > Jono -- You received this message because you are subscribed to the Google Groups "Castle Project Development List" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/castle-project-devel?hl=en.
