>Alex Fisher wrote:
>
>> FWIW, I'm afraid I also find the Apple site difficult to use (read
"nearly 
>> impossible to find the information I wanted") on the several
occasions I've 
>> had cause to access it. 
>> 
>> I like the look of the site, but finding support options, well the
impression 
>> is that they aren't really interested in supporting "Joe Average".
>
>I think the Apple website is a perfect example of what you get when you 
>confuse "look" with "good" and forget usability. Who cares if it looks 
>good if people can't find what they want?

Hm. Actually, the reason I chose the Apple page was not because I like
the aesthetics but because it handles an awesome amount of traffice,
usually very efficiently.  People buy things off the site every day.

Cheers
Louis

>

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