Hi Graham,

Not much to add (wow! :) ) than that I agree with you that we shouldn't
create new pages for the sake of it.

I was just thinking of reducing/editing/restyling existing text. While I
like the visual appearance of the why page it is very slow loading and
doesn't fit in with the rest of the website (e.g. it doesn't have a
menubar), but besides that I would leave much of it intact. On the other
hand, I wouldn't throw away the Why pages as they are, since it is useful
in marketing campaigns to have a kind of mini site purely on 'Why', for
which an alternative design is perfectly acceptible.

Support on the other hand should be reduced to a few core items, and
nothing more (e.g. remove all <2.x; refer only to the top resources, to
reduce confusion), linking maybe to the current page for those who want to
know about everything. A page I like (actually it is directly a FAQ):

http://www.basecamphq.com/help/

Above the faq, this text is placed:

"Got more questions? Got feature requests? Drop in on the lively customer
forums.

If you can't find answers here or in the forums, you can always email
support and we'll get back to you within a few hours."

g.,


Maarten

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