O, I never said we don't have the resources, but, the thing is, what if the
only system you got is a Mac, and you don't know how to browse the web, you
know nothing about computers, your a senior sitizen, not that I am one, but,
let's just say I was, I wouldn't know what the vo keys were if it shot up
and bit me, etc. Now, if you tell these people well, the resources are!
available to you: ok, great, so, tell me how to access 'em, on this new
system, that I know nothing at all about. I've never used computers before,
my daughter just bought me this thing so I could keep in touch with the
kids... Ya know one a those kind a people. No, I don't think Apple needs
to know every! stinkin! thing, about voiceover, but I think they need to at
least! know the basics enough to show individuals like this how to go about
finding the info etc. At the very! least, they need to know about
vo+command+F8, and that is bare minimum.
Chris.
----- Original Message -----
From: "Scott Howell" <[EMAIL PROTECTED]>
To: "General discussions on all topics relating to the use of Mac OS X by
theblind" <[email protected]>
Sent: Sunday, September 21, 2008 7:18 PM
Subject: Re: Apple Store bad experiences
Chris, my only argument here is that first you have the resources to find
out some of this info on your own in advance. Secondly and we have to be
honest here, there is a lot they are expected to know in order to sell
something to the majority of users. I bet you could count the number of
those who are blind or visually impaired that have come into an Apple
store specifically looking for a Mac and VoiceOver. Does it make it
right? No, but reality is that unless you have a lot of folks coming in
asking about this VOiceOver thing, they aren't going to have a lot of
need to learn all there is. Again, doesn't make it right and in some ways
it doesn't make it wrong, it's just a matter of time and demographics. If
you have a great deal of demand for this product etc. your more likely to
learn or need to learn it. Additionally most the actual sales people only
need to know the basics to move product, not be experts. Hopefully this
makes some sense.
