Re: Apple Store bad experiences

[Scott Howell]

Chris, my only argument here is that first you have the resources to  
find out some of this info on your own in advance. Secondly and we  
have to be honest here, there is a lot they are expected to know in  
order to sell something to the majority of users. I bet you could  
count the number of those who are blind or visually impaired that have  
come into an Apple store specifically looking for a Mac and VoiceOver.  
Does it make it right? No, but reality is that unless you have a lot  
of folks coming in asking about this VOiceOver thing, they aren't  
going to have a lot of need to learn all there is. Again, doesn't make  
it right and in some ways it doesn't make it wrong, it's just a matter  
of time and demographics. If you have a great deal of demand for this  
product etc. your more likely to learn or need to learn it.  
Additionally most the actual sales people only need to know the basics  
to move product, not be experts. Hopefully this makes some sense.