FYI, I too received those e-mails. However, we only got on 'the list' after MANY calls to them voicing our frustration that we were NOT getting notified. There truly IS a list and they DO contact customers but getting on the list is Weird Science Steve Moses Systems Analyst Iomega Corp. (303) 681-2593
_____ From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Nancy Plume Sent: Thursday, February 22, 2007 7:09 AM To: Scott Franklin (DFW); [email protected] Subject: RE: [EDI-L] GXS DOWN????? You must be the only one on their list!!! Glad to hear someone got wind of it in time to re-rout their orders!!! We weren't so fortunate. ________________________________ From: [email protected] <mailto:EDI-L%40yahoogroups.com> [mailto:[email protected] <mailto:EDI-L%40yahoogroups.com> ] On Behalf Of Scott Franklin (DFW) Sent: Thursday, February 22, 2007 9:03 AM To: [email protected] <mailto:EDI-L%40yahoogroups.com> Subject: RE: [EDI-L] GXS DOWN????? We received a total of 15 emails from GXS yesterday in regards to the outage. -----Original Message----- From: [email protected] <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> [mailto:[email protected] <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> ] On Behalf Of Nancy Plume Sent: Thursday, February 22, 2007 6:34 AM To: [email protected] <mailto:edi-l%40yahoogroups.com> <mailto:edi-l%40yahoogroups.com> Subject: RE: [EDI-L] GXS DOWN????? Technology does have its ups and downs, but why not notify your customers when you go down????? I have used the Sterling Commerce VAN for over 10 years and they are good at letting you know when they are doing updates, when they are refreshing or having to shut down for patches at nite. Then they even send out emails to let you know when it is back up. We have not had services go down during production hours ever that I can remember. They "take care of their customers." We send out PO's to our VAN they go to GXS to our vendor and ..... ??????? We had 17 orders that ?????? did they get them? Why can't GXS inform their customers when they go down???? Just a simple request .... oh and they want to get paid for their inability to keep their system running??? ________________________________ From: [email protected] <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> [mailto:[email protected] <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> <mailto:EDI-L%40yahoogroups.com> ] On Behalf Of Thomas Seay Sent: Wednesday, February 21, 2007 1:39 PM To: [email protected] <mailto:edi-l%40yahoogroups.com> <mailto:edi-l%40yahoogroups.com> <mailto:edi-l%40yahoogroups.com> Subject: Re: [EDI-L] GXS DOWN????? Pollice Basso! Another GXS Banner Day!!! I know some of you just find yourself stuck with GXS, but when are people going to do themselves a favor and DUMP this loser? Tired of these outages? Tired of the so-called customer service? Tired of that joke self-service web interface? Tired of the "characters" they attach to your file that screws with your (or your tps) ftp? How about the redundancy they supposedly have in (I believe they- the salespeople-say) three different data centers? Yeah, GXS down and here is what I say: Pollice basso, please throw them to the lions! -Thomas __________________________________________________________ Now that's room service! Choose from over 150,000 hotels in 45,000 destinations on Yahoo! 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