on 7/16/02 5:02 PM, iMac List at [EMAIL PROTECTED] wrote: > Not to mention that applecare absolutely sucks when it comes to assisting you > on the > phone: > > 1. they often don't know more than i can find out on apple.com (usually they > put > you on hold, go to apple.com, look for an answer, and then repeat the feeble > fix > that you've already tried.
As someone who's had lots of experience working over-the-phone tech support... you need to be more patient and realize that the support people are, in all likliehood, doing their best to try and help you solve the problem, but one person often does not have all the answers, or even *access* to somewhere to *find* all the answers... so you get transferred to someone with more information, who is often not in the same room, building, or state, so yes, you may hear something repeated. Just have a little patience and realize that these are *people* on the other end of the phone, and all parties will be much happier and more at ease. FWIW, I have had nothing but stellar service from Apple... but of course, as always, YMMV. Regarding the TTP/AppleCare/OS9 issue... wonder why Apple doesn't include Micromat's Drive 10 as well as Tech Tool Pro? Maybe they'll start soon? Hmmm... -- *** Amber Rhea *** [EMAIL PROTECTED] http://www.tangerinecs.com /"\ ASCII Ribbon Campaign \ / No HTML/RTF in email X No Word docs in email / \ Respect open standards! -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
