On Tuesday, July 16, 2002, at 02:40 PM, Amber Rhea wrote:
> on 7/16/02 5:02 PM, iMac List at [EMAIL PROTECTED] wrote: > >> Not to mention that applecare absolutely sucks when it comes to >> assisting you >> on the >> phone: > > As someone who's had lots of experience working over-the-phone tech > support... you need to be more patient and realize that the support > people > are, in all likliehood, doing their best to try and help you solve the > problem, but one person often does not have all the answers, or even > *access* to somewhere to *find* all the answers... so you get > transferred to > someone with more information, who is often not in the same room, > building, > or state, so yes, you may hear something repeated. Exactly. I agree with Amber. The Applecare techs I have dealt with have always done everything they could to answer my question. If they felt that it needed more expertise, I was transferred to a product specialist within 1-2 minutes and they did all they could to resolve the problem. One of these specialists gave me his direct line after spending more than 30 minutes on the phone with me and told me to call him back if any more problems came up. He had gone well into overtime on this call but was pleasant throughout. Great service as far as I'm concerned ! Amber -- The iMac List is sponsored by <http://lowendmac.com/> and... Small Dog Electronics http://www.smalldog.com | Refurbished Drives | - Epson Stylus Color 580 Printers - new at $69 | & CDRWs on Sale! | Support Low End Mac <http://lowendmac.com/lists/support.html> iMac List info: <http://lowendmac.com/imac/list.shtml> --> AOL users, remove "mailto:"; Send list messages to: <mailto:[EMAIL PROTECTED]> To unsubscribe, email: <mailto:[EMAIL PROTECTED]> For digest mode, email: <mailto:[EMAIL PROTECTED]> Subscription questions: <mailto:[EMAIL PROTECTED]> Archive: <http://www.mail-archive.com/imac-list%40mail.maclaunch.com/> Using a Mac? Free email & more at Applelinks! http://www.applelinks.com
