Re: Ichat

[Glenn Schunemann]

I have a suggestion. Call back! Having been on the other end of the 
phone as a technician in the past, I can tell you, unfortunately, that 
some of those folks are totally clueless. Call back. You will get some 
one who knows their stuff. Also, remember that all your calls are 
logged in problem tracking software. So if you blow your top it'll be 
recorded. So play nice (not that you haven't so far). Otherwise, if you 
know that you're talking to someone who is clueless, ask to speak to a 
"Product Specialist." Those folks generally know what they are doing.

This is very inside, so trust me.

On Sunday, September 14, 2003, at 07:28 PM, Amber wrote:

I attempted this but did not see any option for reverting to iChat. 
Where do
I find it within the installer ?

I called Applecare today and they told me that it is no longer 
possible to
get the regular iChat and that they had not heard of any problems with 
the
iChat AV.  They told me the only option to possibly get back the 
original
iChat is to archive and install which is just a big hassle.

Any other suggestions would be much appreciated.

Amber


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