>Ok, please indulge me here with an FYI, a question and a rant.
:-) >1. FYI - If you are adding a new ODBC host in Imail 7.1 and you have >manually created a View that your host will be based on and there is an >error in the setup of your view, Imail will create its own table with the >same name as the view (don't know how because this is not suppose to be >allowed in MS SQL) HOWEVER there will be no indication as to the error in >your View in your ODBC tracing log. We found this out by adding the host, >deleting the table it created, then we found our error in the view (left of >the "S" in MAXMSGS). Also, the new stock dll for 7.1 attempts to >verify the >validity of your view by retrieving the first record (in this case 'root') >with a WHERE clause appended to its SELECT statement. It did not >do this in >6.06. I use 6.06/SQL (Platypus Billing System in SQL) and also use views. I got the odbcuser.dll source from Ipswitch, and basically commented out any routine that INSERTS or DELETES users and/or tables in the DB. This way, tables/domains and/or users can only be created and/or deleted from the billing system (otherwise in my case, they get 'orphaned' -> they exist but aren't tied to a customer in our billing system). Been working great now for 'bout 1.5 yrs. >2. QUESTION - does anyone know the bit value to NOT allow access to the >web-calendaring portion of 7.x. It's not in the KB. Yup: http://support.ipswitch.com/kb/IM-19991021-DM03.htm See "ICAL_ENABLE_MASK" -> "Web Calendaring is enabled for the user if this is set" Answer/Solution: IMail uses the TYPE field to store the user's "Preferences" from Web Messaging. IMail also uses this field to record state information about the user's connection to the Web Messaging service. >3. RANT - I pay a ridiculous amount for an unlimited user tech support >contract and got NADA. Imail's support was great when we bought it and >installed 5.x. Have question get answer. Well, no more. As soon as they >found out we were using a view instead of a table its like "oh, well" don't >know, figure it out. And when I asked about the how to dis-allow web >calender access from the dbase the 'manager' told me to in was in the Type >field. When I explained that the Type field was for users to set their >preferences from web msging he checked and said I was right it was the Flag >field. Then...of course...the next logical question. "What is the >bit value >for that, it's not in the manual or the KB" and... the answer "I >don't know, >go unset it and check to see what it changed the value to". What stellar >support! Anybody notice they changed their tech support number from a 781 >(MA) to 706 (GA). Are they outsourcing it now or something? You know, I >understand if they don't have an immediate answer but the attitude is more >like "let me find a reason to get you off the phone". ... one of the reasons that I haven't felt like ponying up the money for 7.x, or keeping an existing service contract... - Tony > >Thanks for listening. > >David > > >Please visit http://www.ipswitch.com/support/mailing-lists.html >to be removed from this list. > >An Archive of this list is available at: >http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ > >Please visit the Knowledge Base for answers to frequently asked >questions: http://www.ipswitch.com/support/IMail/ >--- >[This E-mail was scanned for viruses by http://www.intouchmi.com] > > --- [This E-mail was scanned for viruses by http://www.intouchmi.com] Please visit http://www.ipswitch.com/support/mailing-lists.html to be removed from this list. An Archive of this list is available at: http://www.mail-archive.com/imail_forum%40list.ipswitch.com/ Please visit the Knowledge Base for answers to frequently asked questions: http://www.ipswitch.com/support/IMail/
