We are using Imail antivirus.
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]] On Behalf Of R. Scott Perry
Sent: Thursday, February 13, 2003 1:10 PM
To: [EMAIL PROTECTED]
Subject: Re: [IMail Forum] Email not being received
>We are running Imail ver 7.13 with virus protection turned on.
What type of virus protection? IMail AntiVirus? Declude Virus? A
gateway? A standard (non-mail) virus scanner? Depending on the virus
protection you have, it may prevent some E-mail from being delivered.
>What we have been seeing for some time is mail not always making it
>through. Some external clients have had to email us at Yahoo accounts
>because although we can email them their mail cannot consistantly get
>through to our server.
What is your domain name? There's probably a 80% chance this is a DNS
issue.
Have you checked your log files to see whether they attempted a
connection?
>We have noticied that if we initiate an email to a client who is having
>problems and they reply it does get through. However if they initiate
the
>email it fails.
In this case, there's about a 99% chance the issue is with the
addressing. For example, if you send mail with a Reply-To: of
"[EMAIL PROTECTED]", they will reply to "[EMAIL PROTECTED]"
(whereas they would normally address to "[EMAIL PROTECTED]").
-Scott
---
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