Cathy, I too saw the Facebook post concerning the same issue that I am having with the BSOD. I wrote the Bitdefender anti-virus support team asking about exceptions, they answered, but their solutions did not really apply and I need to write back to them. When I write, I will include the possible VPN issue and see what they have to say.
I also went to the Legacy link you provided where there is a list of programs and their path's that I would need to set as allowed in Legacy. I wish I knew which of those would address the backup to Legacy Cloud problem or if I would need a path that is not listed. I very much appreciate your help on this matter! Susanne - On Thu, Feb 13, 2020 at 5:16 PM Cathy Pinner <genea...@gmail.com> wrote: > Susanne, > There was a message in the Legacy User Group on Facebook today in answer > to a similar query about Windows crashing after trying to use the Legacy > Cloud backup. This person said that they had traced the problem to their > Norton security software that included a VPN (Virtual Private Network) > and it was this aspect of it that was crashing windows. Their solution > was to get rid of Norton but it maybe that there is a way to adjust the > settings by adding exclusions. They seemed to think the VPN part > couldn't be turned off, which seems strange. > > Perhaps BitDefender has also added a VPN to their security? > > This Legacy Support article lists some of the things that you may need > to add as exclusions. > < > http://support.legacyfamilytree.com/article/AA-01060/14/Tips-and-How-Tos/How-to-set-your-Legacy-exceptions-in-your-Anti-virus.html > > > > Cathy > > > Susanne Brown <mailto:slowwalker1...@gmail.com> > > Friday, 14 February 2020 9:06 AM > > Ian Thomas, > > I opened the Device Manager as you suggested and all I saw was a tree > > of my computer. No yellow exclamation marks or any other marks that > > would indicate a problem. Am I suppose to do something else? > > Susanne > > > > > > > > Ian Thomas <mailto:il.tho...@outlook.com> > > Thursday, 6 February 2020 6:18 AM > > > > Of course it applies – it is applies Windows 7 as well. > > > > From comments, I am assuming that you / others have not bothered to do > > the very simple check in Device Manager? I > > > > I.L. Thomas > > > > Victoria Park, Western Australia > > > > *From:*LegacyUserGroup > > [mailto:legacyusergroup-boun...@legacyusers.com] *On Behalf Of > > *Susanne Brown > > *Sent:* Thursday, 6 February 2020 1:47 AM > > *To:* Legacy User Group <legacyusergroup@legacyusers.com> > > *Subject:* Re: [LegacyUG] Computer crashes when attempting backup to > cloud > > > > I should have added: I'm still using Windows 7 so not sure if Ian's > > suggestion would work for me. > > > > Susanne > > > > On Wed, Feb 5, 2020 at 9:36 AM Susanne Brown <slowwalker1...@gmail.com > > <mailto:slowwalker1...@gmail.com>> wrote: > > > > > > > > Susanne Brown <mailto:slowwalker1...@gmail.com> > > Thursday, 6 February 2020 1:46 AM > > I should have added: I'm still using Windows 7 so not sure if Ian's > > suggestion would work for me. > > Susanne > > > > > > > > Susanne Brown <mailto:slowwalker1...@gmail.com> > > Thursday, 6 February 2020 1:36 AM > > My thanks to all who have responded to my question, you've been very > > helpful. > > > > Janette and Linda, while I'm sorry that you have experienced the same > > problem, it's also a relief to know that I'm not the only one. This > > issue also started for me after I downloaded a new virus protection > > program, Bitdefender. I did not have this problem with my previous > > virus protection program. I also use various backup methods including > > Dropbox, external drives, etc. Now I must decide whether to keep my > > current virus protection program and continue avoiding the Legacy > > cloud or to go back to my previous program. > > > > In appreciation to all, > > Susanne > > > > > > > > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
-- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
