I had hoped the latest Legacy upgrade would solve the problem but unfortunately, it has not. When I had this problem late last year I took my computer to the local repair shop and the technician there checked everything and said it was something in the Legacy programming's incompatibility with Windows causing the problem. Jan
On Sat, 15 Feb 2020 at 04:07, Susanne Brown <slowwalker1...@gmail.com> wrote: > Cathy, I too saw the Facebook post concerning the same issue that I am > having with the BSOD. I wrote the Bitdefender anti-virus support team > asking about exceptions, they answered, but their solutions did not really > apply and I need to write back to them. When I write, I will include the > possible VPN issue and see what they have to say. > > I also went to the Legacy link you provided where there is a list of > programs and their path's that I would need to set as allowed in Legacy. I > wish I knew which of those would address the backup to Legacy Cloud problem > or if I would need a path that is not listed. > > I very much appreciate your help on this matter! > > Susanne > > - > > > On Thu, Feb 13, 2020 at 5:16 PM Cathy Pinner <genea...@gmail.com> wrote: > >> Susanne, >> There was a message in the Legacy User Group on Facebook today in answer >> to a similar query about Windows crashing after trying to use the Legacy >> Cloud backup. This person said that they had traced the problem to their >> Norton security software that included a VPN (Virtual Private Network) >> and it was this aspect of it that was crashing windows. Their solution >> was to get rid of Norton but it maybe that there is a way to adjust the >> settings by adding exclusions. They seemed to think the VPN part >> couldn't be turned off, which seems strange. >> >> Perhaps BitDefender has also added a VPN to their security? >> >> This Legacy Support article lists some of the things that you may need >> to add as exclusions. >> < >> http://support.legacyfamilytree.com/article/AA-01060/14/Tips-and-How-Tos/How-to-set-your-Legacy-exceptions-in-your-Anti-virus.html >> > >> >> Cathy >> >> > Susanne Brown <mailto:slowwalker1...@gmail.com> >> > Friday, 14 February 2020 9:06 AM >> > Ian Thomas, >> > I opened the Device Manager as you suggested and all I saw was a tree >> > of my computer. No yellow exclamation marks or any other marks that >> > would indicate a problem. Am I suppose to do something else? >> > Susanne >> > >> > >> > >> > Ian Thomas <mailto:il.tho...@outlook.com> >> > Thursday, 6 February 2020 6:18 AM >> > >> > Of course it applies – it is applies Windows 7 as well. >> > >> > From comments, I am assuming that you / others have not bothered to do >> > the very simple check in Device Manager? I >> > >> > I.L. Thomas >> > >> > Victoria Park, Western Australia >> > >> > *From:*LegacyUserGroup >> > [mailto:legacyusergroup-boun...@legacyusers.com] *On Behalf Of >> > *Susanne Brown >> > *Sent:* Thursday, 6 February 2020 1:47 AM >> > *To:* Legacy User Group <legacyusergroup@legacyusers.com> >> > *Subject:* Re: [LegacyUG] Computer crashes when attempting backup to >> cloud >> > >> > I should have added: I'm still using Windows 7 so not sure if Ian's >> > suggestion would work for me. >> > >> > Susanne >> > >> > On Wed, Feb 5, 2020 at 9:36 AM Susanne Brown <slowwalker1...@gmail.com >> > <mailto:slowwalker1...@gmail.com>> wrote: >> > >> > >> > >> > Susanne Brown <mailto:slowwalker1...@gmail.com> >> > Thursday, 6 February 2020 1:46 AM >> > I should have added: I'm still using Windows 7 so not sure if Ian's >> > suggestion would work for me. >> > Susanne >> > >> > >> > >> > Susanne Brown <mailto:slowwalker1...@gmail.com> >> > Thursday, 6 February 2020 1:36 AM >> > My thanks to all who have responded to my question, you've been very >> > helpful. >> > >> > Janette and Linda, while I'm sorry that you have experienced the same >> > problem, it's also a relief to know that I'm not the only one. This >> > issue also started for me after I downloaded a new virus protection >> > program, Bitdefender. I did not have this problem with my previous >> > virus protection program. I also use various backup methods including >> > Dropbox, external drives, etc. Now I must decide whether to keep my >> > current virus protection program and continue avoiding the Legacy >> > cloud or to go back to my previous program. >> > >> > In appreciation to all, >> > Susanne >> > >> > >> > >> >> >> -- >> >> LegacyUserGroup mailing list >> LegacyUserGroup@legacyusers.com >> To manage your subscription and unsubscribe >> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >> Archives at: >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >> > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
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