Mario, Thank you for the feedback. Couple more questions below.
On Tue, Oct 11, 2016 at 05:42:45PM +0000, [email protected] wrote: > Brian, > > > -----Original Message----- > > From: linux-desktops-bounces On Behalf Of Brian E. Lavender > > Sent: Tuesday, October 11, 2016 12:27 PM > > To: linux-desktops <[email protected]> > > Subject: Re: [Linux-Desktops] page up key repeats a whole bunch times > > when I press it once > > > > Mario, > > > > I put in some inline questions. > > > > brian > > > > On Mon, Oct 10, 2016 at 07:39:54PM -0700, Brian E. Lavender wrote: > > > My Inspiron 3000 is > > > Dell Inc. Inspiron 11-3162/050HCR, BIOS 1.0.9 06/16/2016 > > I double checked this model and there were some issues with fn-lock not > working properly, but they were fixed by the BIOS release you have. > > > > > > > and I can not seem to get the page up / page down working right. I hit fn- > > pgup and fn-pgdown. > > > At first it repeated, and now it does nothing. I am not sure what is up. > > > The > > PgUp is combined > > > with the up arrow. > > > > > > On Mon, Sep 12, 2016 at 03:50:08PM +0000, [email protected] > > wrote: > > > > On the Latitude, you should check and make sure you are up to date on > > the latest BIOS. > > > > This type of issue was resolved by an EC and BIOS update. > > > > > > > > I'm not aware of anything in Inspiron related to this, but first thing > > > > you > > should do is update BIOS > > > > in case there was a similar fix as the Latitude one that was applied. > > > > > > > > If it's persisting, see if you can reproduce it in EFI shell, WinPE or > > > > some > > other EFI applications outside Ubuntu. > > > > How do I test this in the EFI shell? I just tried testing using xev. > > Add EFI shell to a USB boot disk under /efi/boot/bootx64.efi. > >From the F12 menu, select your USB boot disk. Do I just copy this program to an USB thumb drive or SD card? I erased the Windows install. I don't see this program anywhere. Is there somewhere I can get it or do I need to reinstall Windows? > > Try pressing the troublesome buttons. > > > > > > > Which 3000 Inspiron is this? You can check /sys/class/dmi/id for more > > details if you don't know. > > > > > > > > If you can reproduce it outside Ubuntu I would recommend you contact > > support so they can > > > > work with the BIOS team to resolve it there. > > > > This Inspiron 3000 didn't come with Ubuntu preinstalled, but it appears as > > if it > > is certified. > > Should I contact Dell support? > > > > Yeah, contacting support would be a good idea, but since you didn't purchase > it with Ubuntu, I would recommend you reproduce it in Windows or EFI shell > first. Problems like this can inadvertently be caused by Linux so it's > important > to reproduce it somewhere more fixed. > > If you had purchased it with Ubuntu they would have likely had you reproduce > it in the factory installed OS. They'll need to log a support issue, and > having it > somewhere reproducible for the BIOS team is necessary. I tried testing with evtest and it can see the events without the rapid repeat. Seems like the problem is somewhere else? -- Brian Lavender http://www.brie.com/brian/ "There are two ways of constructing a software design. One way is to make it so simple that there are obviously no deficiencies. And the other way is to make it so complicated that there are no obvious deficiencies." Professor C. A. R. Hoare The 1980 Turing award lecture _______________________________________________ Linux-Desktops mailing list [email protected] https://lists.us.dell.com/mailman/listinfo/linux-desktops Please read the FAQ at http://lists.us.dell.com/faq
