Greg, OK great, and so thanks again for your prompt reply :)
Leslaw On Sep 21, 2011, at 5:39 PM, Greg Logan wrote: > On 11-09-21 10:04 AM, Dr Leslaw Zieleznik wrote: >> Hi Greg, >> >>> . If that still doesn't work then >>> please let us know and we can look at alternatives. >> >> Oh, I have just placed the order for the pilot system I am installing >> for my university! >> According to your experience as I have none, is it still worth to get >> the device or cancel the order? > > For sure! There are lots of people who have them and (I assume) have > upgraded them. The earlier versions of the firmware have an issue where > the OS creates a couple of large files in memory, and then does not have > enough free memory to update the firmware. This has since been fixed, > but obviously some of the shipped devices are still encountering the bug. > > I believe setting the encoding settings as low as they will go should > free up enough memory, but if not there are remote support options which > do work for sure. > > G > >> Many thanks in advance, >> >> Leslaw >> >> >> >> On Sep 21, 2011, at 4:51 PM, Greg Logan wrote: >> >>> On 11-09-20 11:13 PM, Kristof Keppens wrote: >>>> Hi, >>>> >>>> We recently bought 2 Epiphan Capture Appliances to use with our new 1.2 >>>> servers. Unfortunately we're experiencing some issues with the >>>> configuration. I first tried to configure the ECA but it seemed no >>>> requests ever reached the server. After saving the matterhorn config >>>> form the page also seemed to hang, just kept loading. When then going >>>> back to admin and matterhorn page the settings seemed to be saved but no >>>> message of that appeared and also the device never registered on the >>>> server. >>> >>> The stock firmware has a bug that prevents it from properly registering >>> with a 1.2 core. I've since corrected it, but it does require an >>> upgrade to the newest (2.2.0d, should be out this week hopefully) >>> firmware. >>> >>>> I then noticed that there is a newer firmware, still on 2.2.0rc1 so >>>> decided to try the upgrade first. On ECA 1 the upload succeeded but got >>>> an internal server error. Now all admin pages on that ECA give an >>>> internal server error. >>>> On ECA 2 the upload failed with "Error uploading firmware file 3". >>> >>> The devices have small amounts of memory inside and can misbehave >>> sometimes when they need to upgrade their firmware. I would remove >>> power from both units for a minute or two, then restore power and >>> immediately try and upgrade again. If that still doesn't work then >>> please let us know and we can look at alternatives. >>> >>> G >>> >>>> Can someone assist me in either the firmware upgrade or the matterhorn >>>> config ? >>>> >>>> Thanks a lot! >>>> >>>> Kristof Keppens >>>> _______________________________________________ >>>> Matterhorn-users mailing list >>>> [email protected] >>>> <mailto:[email protected]> >>>> http://lists.opencastproject.org/mailman/listinfo/matterhorn-users >>> >>> >>> _______________________________________________ >>> Matterhorn-users mailing list >>> [email protected] >>> <mailto:[email protected]> >>> http://lists.opencastproject.org/mailman/listinfo/matterhorn-users >> >> ====================== >> Dr Leslaw Zieleznik >> OBIS >> Oxford Brookes University >> Headington >> Oxford OX3 0BP >> ______________________ >> [email protected] <mailto:[email protected]> >> Tel: +44 (0)1865 483973 >> Fax: +44 (0)1865 483073 >> ====================== >> >> >> >> _______________________________________________ >> Matterhorn-users mailing list >> [email protected] >> http://lists.opencastproject.org/mailman/listinfo/matterhorn-users > > > _______________________________________________ > Matterhorn-users mailing list > [email protected] > http://lists.opencastproject.org/mailman/listinfo/matterhorn-users ====================== Dr Leslaw Zieleznik OBIS Oxford Brookes University Headington Oxford OX3 0BP ______________________ [email protected] Tel: +44 (0)1865 483973 Fax: +44 (0)1865 483073 ======================
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