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http://opencast.jira.com/browse/MH-8695?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=29693#comment-29693
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Christopher Brooks commented on MH-8695:
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I think workflows is a central concept that any MH system administrator needs
to know. If our software is hiding this model to make it easier on the end
user then we are probably doing them a disservice.
In the book the Design of Everyday Things, Donald Norman he gives the example
of Refrigerator cooling, and how two dials turn various dampers in the
appliance to control the amount of cooling in the fridge and freezer
compartments. He gave examples of methods used to try and simplify the dials
(numbers, "cooler" to "warmer", etc.), but in the end the problem was that the
end user couldn't form a mental model of what was happening, and thus couldn't
use the system effectively. If that's what is happening here, we should just
get rid of the abstractions we are place in front and call them workflows. At
least the word might have enough semantic meaning to allow the end user to
understand what is happening in the system.
I don't think workflows are a developer topic, not the way we've built the
system. They are the core artifact next to the zipped media package recording.
Looking at some of the roles Felder mentioned:
- Sys admins never see this screen, or if they do see it (and more than once)
they are more than just the hardware/os person
- People who schedule recordings need to know how it will be processed, and
that is a workfow. They should know they are creating a workflow. Especially
if they will be responsible for reprocessing lectures from failures/etc.
- In house developers who want to extend MH functionality should also know what
a workflow is.
Again, I don't think the workflow concept is an internal concept, it's an
integral one for at least the last two roles.
> Usability issues with Episodes tab
> ----------------------------------
>
> Key: MH-8695
> URL: http://opencast.jira.com/browse/MH-8695
> Project: Matterhorn Project
> Issue Type: Bug
> Components: Administrative Tools
> Affects Versions: 1.4
> Reporter: Judy Stern
> Fix For: 1.4
>
>
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