Sounds like you should be up to speed soon, Helene.  I thought I remembered
that you had purchased an "in-home" service policy.  Looks like you are
getting the benefits from it already.  If I were you I would get the service
tech who comes out to stay while you download at least the MS Security
patches. Watch what the service tech does.  It will be a good learning
experience.  Ask him questions.

Once he's done,  run your computer for 3 or 4 days.  Try out everything,
start and run all the programs, play music, burn a cd.  Make sure it runs as
advertised.  When you are satisfied, then you can start making any changes
you want.

Ben Moore


----- Original Message ----- 
From: "Helene Leavitt" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, September 18, 2003 11:41 AM
Subject: Re: PCWorks: New Comuter. and WOES... SIGH UPDATE


> Hi Ben. and all..
> UPDATE..
>
> Okay, after getting the computer on Monday.. installing XP.. 2x..(dirty
> install). cause they didnt' uninstall drivers, etc..(but who knew. I was
> just doing what the tech had told me to do).. Anyway, on Monday nite, I
> downloaded the patch..
>
> So, on Tues morning. Figured I was "good to go". NOPE..
>
> After sending out one or two emails. I would get.. "out of memory"..
>
> So, another tech.. at Dell.. ordered for me.. SR' CD's.(which came this
> morning).. they are a picture image. of my entire hard drive.(so I've been
> told).
>
> Anyway, on Tues nite, I WANTED my computer.. so this same tech. said, it
> would take several hours.. but he would be  happy to help me. and we would
> "only install the basics".. I said Fine. as long as I have email, and
> internet access.. until the SR Cd's arrive..
>
> So we did that on Tues nite, and yesterday, Wed.. was a good day. LOVE THE
> COMPUTER.. This 17" ultra sharp digital screen is just AMAZING..
>
> Anyway, yesterday afternoon, I had called my sales rep(at Dell). to ask
> about books.(cause with my other computer(Gateway- from 5 years ago). I
had
> about 7 manuals..(not that I ever looked at them). LOL
> and with this.. Only got ONE.. So I was concerned.. But he said, thats the
> only one they send.
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