Hi Ben.
Thanks. Yes, I should be up and running shortly.. The CD's arrived today.
but no call from the service,, so maybe tomorrow..

I forgot to mention, that on Tues morn.. when I was having problems.. the
tech I spoke with.. he decided to do a system restore.. So, we restored it
to the day before. and what did that do.. Well, it took away. the patches I
had downloaded.. Just great.. LOL  But then the other tech. later. around
noontime, he was the one who ordered those CD's. and also the one who helped
me Tues nite, and got things "almost back".. so at least I can browse and
use my emails.

Yes, I will have the service tech. stay with me.. while the patches
download. Thanks.. great suggestion.

I'm anxious to "play with it". To learn all the programs.. It's funny, when
I got my Gateway, 5 years ago. I got 6 or 7 manuals with it.

This computer.. just came with one small book, and I asked about it. and he
said, YUP. thats the procedure lately, in the industry.. They dont' send
books for every program. etc... I have, (to give to my niece). even the book
on Word, etc. I had so many that came with my original gateway.

Speaking of which, I have to bring it to my moms. and I"m going to try to
get things off it over there. I'll try again, with the BC wipe. but if I
can't do that. I'll just do a format.

Thanks again.

HELENE
----- Original Message -----
From: "Ben Moore" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, September 18, 2003 12:06 PM
Subject: Re: PCWorks: New Comuter. and WOES... SIGH UPDATE


> Sounds like you should be up to speed soon, Helene.  I thought I
remembered
> that you had purchased an "in-home" service policy.  Looks like you are
> getting the benefits from it already.  If I were you I would get the
service
> tech who comes out to stay while you download at least the MS Security
> patches. Watch what the service tech does.  It will be a good learning
> experience.  Ask him questions.
>
> Once he's done,  run your computer for 3 or 4 days.  Try out everything,
> start and run all the programs, play music, burn a cd.  Make sure it runs
as
> advertised.  When you are satisfied, then you can start making any changes
> you want.
>
> Ben Moore
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