I've had good experiences with Apple tech assistance (if they're in
India, they are Indians with California accents) and with warranty
repairs. I recently had a hard drive failure. Apple replaced the drive
with a larger one, restored all my files from the old drive, and
returned the old drive to me with the advice that it would probably
work just fine if it was reformatted. It's now humming along happily
in an external drive case. No cost and a two-day turnaround.
Paul
On Nov 24, 2009, at 5:05 PM, Cotty wrote:
On 24/11/09, [email protected], discombobulated, unleashed:
Well, and good, but if they want to void the warranty because of
that, the
warranty should expressly say so.
It does.
My MacBook Pro Apple warranty booklet gives a list if limitations to
the
warranty:
---------------------------------------------------
b. Limitations. The Plan does not cover:
(ii) Damage to the covered equipment caused by accident, abuse,
neglect,
misuse (including faulty installation, repair or maintenance by anyone
other than Apple or an Apple Authorized Service Provider),
unauthorized
modification, extreme environment (including extreme temperature or
humidity), extreme physical or electrical stress or interference,
fluctuation or surges of electrical power, lightning, static
electricity, fire, acts of God, or other external causes.
----------------------------------------------------
I would take it that contamination by cigarette smoking would come
under
any of: misuse, neglect, other external causes.
If you're looking for the words 'damage caused by cigarette smoking',
you won't find it. Just like you won't find 'damage caused by
pissing on
the keyboard' or 'damage caused by inserting bodily parts into
ethernet
port'. As far as the manufacturer is concerned, if you piss on the
keyboard, shove the end of your knob into the ethernet port, or allow
prolonged smoking in proximity, and the unit is damaged and needs
repair, you've not looked after it properly and it won't get fixed
under
warranty.
That's when I recommend spilling tea over it and claiming on
insurance.
HTH
--
Cheers,
Cotty
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