It is quite good to have a position with them, and in effect tell them what to do.
ie: under warranty the machine is not of merchantable quality - and you want a replacement. Brook no argument!!!!.
No machine should go down that badly in such a short time.
good luck
Richard Earney
-- http://www.method-photo.co.uk
On 12 May 2004, at 14:33, bowater wrote:
Yesterday, the same fault recurred and the
agent tells us that Apple will, under no circumstances, replace faulty
products and that it will take another week to carry out yet another repair.
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