Re: [PRODIG] Do Apple care?

[Andrew Lopez-Calvete]

The airport card in my laptop that I use whence out and about, recently 
went the way of the pear. As the card was only three months old and 
came direct from apple I thought I had a decent case for demanding a 
replacement. Unfortunately when I called the apple store, I was told I 
would have to speak to technical support to fix the problem. They told 
me that as the card was over a month old I would have to take out a 
five day apple care plan which cost almost as much as the the card in 
order for them to speak to me.

After one of my famous complaining customer conversations (I have two 
states of being, 'annoyed' and 'irrational killing machine') during 
which I argued that I wasn't 'phoning for support I was 'phoning to 
complain, I was eventually put through to customer care who relented 
and told me to take it to Cancom (not my favourite store in the world) 
for repair. They tested the card and it was completely caput, and 
justified replacement. At that time they had around thirty of them in 
stock but they couldn't give me one as the item had to come from apples 
stock, meaning I had to wait for a week without my laptop.

AAAAARRRRRGGGGHHHHHHHH!

On 12 May 2004, at 14:33, bowater wrote:

We have  used Macs for the last 12 years and apart from an annoying 
debacle
over a clone we have never had reason to complain.
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