Hi John, Thanks for the email, I'll check it out. Funny thing about the problem: If I install it on my C: drive it works. If I move the files to my H: (file server) drive I can't access it. If I then go to that file server and access the files locally (as the C: drive, it works). Figure that out! Scott
-----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John Minyo II Sent: Monday, July 18, 2005 4:32 PM To: RBG7-L Mailing List Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS At 04:00 PM 7/18/2005, you wrote: >I have the same problem. They work on my C:\rbti\rbg7 local system, but >when I move them to my windows 2000 server where rbg7 is kept, it doesn't >work. > >Scott Sherer Dear All, The .CHM Help file issue being discussed is in reference to a Security Update (896358) released by Microsoft HTML Help being executed. http://support.microsoft.com/default.aspx?scid=kb;en-us;902225 Hope that "helps". John >-----Original Message----- >From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Jan Johansen >Sent: Monday, July 18, 2005 11:38 AM >To: RBG7-L Mailing List >Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > >OK, > >I'm still having challenges. > >When I originally posted my problem with the help files, I realized that the >helps worked on my local >installation but not my server install. Not a big deal at the time. I just >figured I needed to look into it later. > >But with Razzak announcing the new help files for 7.1 I figured, I would >download them. >Following Mike's example I unzipped them to a holding directory. >Then copied them onto my local default directory with overwrite. > >When I start my local R:Base, no help files are available, I get the action >cancelled message in the right window. >Even tried Davids suggestion of rebooting. No help. > >Fortunately I'm doing most of my work in 7.5 and the local help files are >intact, not the server ones. > >Jan > >----- Original Message ----- >From: "MikeB" <[EMAIL PROTECTED]> >To: "RBG7-L Mailing List" <[email protected]> >Sent: Monday, July 18, 2005 8:03 AM >Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > No trouble here, but I unzipped the files into a "holding" folder prior to > > transferring them to the RB7 directory. I don't know if this is had an > > influence or not... > > > > > > ----- Original Message ----- > > From: "David M. Blocker" <[EMAIL PROTECTED]> > > To: "RBG7-L Mailing List" <[email protected]> > > Sent: Monday, July 18, 2005 12:13 AM > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > > > > Can we hear from others out there - that's 3 of us now that have had >some > > > kind of issue with installing the new help files. > > > > > > Anyone NOT have a problem? > > > > > > David > > > > > > David Blocker > > > [EMAIL PROTECTED] > > > 781-784-1919 > > > Fax: 781-784-1860 > > > Cell: 339-206-0261 > > > ----- Original Message ----- > > > From: "Jay Ward" <[EMAIL PROTECTED]> > > > To: "RBG7-L Mailing List" <[email protected]> > > > Sent: Sunday, July 17, 2005 7:12 PM > > > Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > > > > > > > >> David, thanks for your thoughts and success. I just did the re-start > > > option > > >> and that didn't work either. I still get the "Action Cancelled" >statement > > >> in the right hand window. > > >> > > >> -----Original Message----- > > >> From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of David M. > > >> Blocker > > >> Sent: Sunday, July 17, 2005 7:59 AM > > >> To: RBG7-L Mailing List > > >> Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > >> > > >> I also report problems with the help files which eventually I overcame. > > >> > > >> I followed these steps: > > >> > > >> 1. Downloaded and installed Release candidate 5 of Build 81 and build >10 > > > of > > >> R:Base 7.5 2. Zipped my existing help files into a file with PKZIP. > > >> Unfortunately, I did NOT realize help.rid was also a key file and did >not > > >> back that one up. > > >> 3. Downloaded each of the help zip files, unzipping them with PKZIP >for > > >> Windows. IN the beginning I messed up: the default directory that came >up, > > >> becuase it was the last one I had unizpped into, was C:\RBTI\RBG75 and >I > > >> OK'd it and only after the first 3 did I realized my mistake. > > >> 4. So I started again and unzipped everything into the right directory. > > >> 5 Started up R:Base: any attempt to start help, by typing HELP at the >R> > > >> prompt or > > >> clicking on the question mark icon hung R:Base. I had to CTRL / ALT >/ > > > DEL > > >> to release it. > > >> 6. Figuring it might be my fault for unzipping in the wrong directory, >I > > >> restored my original help files from my zip file AND restored the RID >file > > >> from another PC. No change 7. Reasoning maybe the problem was with >build > > >> 81, I restored the previous build of 81: no change. > > >> 8.. Started up 7.5 and tried help: this also hung. > > >> 9. Copied help files for 7.5, including the RID file from aother PC and > > >> overwrote mine: no change. > > >> > > >> Throughout all of this, the files worked fine from explorer, but not >from > > >> R:Base. > > >> > > >> FInally, knowing how wierd my PC gets sometime I shut it down, >restarted > > > it > > >> and tried again. > > >> > > >> Everything now is fine. I restored release candidate 5, unzipped the >new > > >> help files again, testing after each one just to be sure. Help works >fine > > >> now. > > >> > > >> Go figure! > > >> > > >> David Blocker > > >> [EMAIL PROTECTED] > > >> 781-784-1919 > > >> Fax: 781-784-1860 > > >> Cell: 339-206-0261 > > >> ----- Original Message ----- > > >> From: "Paula Stuart" <[EMAIL PROTECTED]> > > >> To: "RBG7-L Mailing List" <[email protected]> > > >> Sent: Saturday, July 16, 2005 6:07 PM > > >> Subject: [RBG7-L] - RE: Help Files Don't work SUCCESS > > >> > > >> > > >> > John, Mike and Sami..... > > >> > > > >> > Thanks for all your help. I just got everything working. > > >> > Here's what I found out. > > >> > > > >> > 1. When downloading the files from Rbase and then checking the zipped > > >> > files I got an "Unknown Publisher" message. > > >> > 2. When I unzipped them and then checked the Properties Box on the > > >> > unzipped files, I got the "File has been blocked" message. I >selected > > >> > UNBLOCK (had to do it for each and every file individually) 3. When I > > >> > had the problem yesterday, and couldn't open the files, I checked the > > >> > Properties Box on a couple of them and got an "Unknown Application" >as > > >> > the application. In my stupidity (I told you I'm not as experienced > > >> > as many of you) I changed it to "Rbase" instead of "HTML Help" That > > >> > changed the properties for ALL of them. Subsequent downloads seemed > > >> > to copy that property. > > >> > 4. So, I deleted all the help files, re-downloaded them, re-unzipped > > >> > them, made sure they all had HTML Help as the Application and > > >> > Unblocked each file > > >> > > > >> > VOILA! Everything now works. > > >> > > > >> > I'm going to have to figure out what this new "File came from another > > >> > computer and has been blocked" deal is, as that's not happed before. > > >> > I use McAfee but have recently installed a Windows update as > > >> > well.....so one of them must have added a security feature I didn't >have > > >> before. > > >> > > > >> > Thanks again to everyone! > > >> > > > >> > Paula Stuart > > >> > Community Development Strategies > > >> > 70 Summer Street > > >> > Somerville, MA 02143 > > >> > 617-776-3367 > > >> > 617-776-4554 (Fax) > > >> > 617-388-1331 (Cell) > > >> > [EMAIL PROTECTED] > > >> > > > >> > > > >> > > > >> > -----Original Message----- > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > >> > Docherty > > >> > Sent: Saturday, July 16, 2005 5:51 PM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > >> > > > >> > Paula, > > >> > > > >> > I only have an RBG7.CHW file in my \RBTI\RBG7 directory. The >modified > > >> > time and date on this is about when I downloaded the new help files > > >> > today, as per your system. > > >> > > > >> > If I double-click on the help files, which XP identifies under Type >as > > >> > Compiled HTML Files, they open immediately as expected as a help >file. > > >> > Properties are fine as well. > > >> > > > >> > One thing I have noticed with downloading from RBTI is that if I have > > >> > Zone Alarm running, the updates are usually corrupted when I try to > > >> > run them (corrupted EXE file error appears)- I now disable ZA when I > > >> > download from RBTI - when I forget to do this I have problems. Do you > > >> > have anything like this running on your PC ? > > >> > > > >> > John Docherty > > >> > > > >> > > > >> > -----Original Message----- > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > >> > Stuart > > >> > Sent: Sunday, July 17, 2005 9:27 AM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > >> > Does anyone know what the file RBASE.chw is? > > >> > > > >> > I've now re-downloaded the latest version of RB7.1 (Release >Candidate5 > > >> > 7/14/2005) When I re-downloaded the help files, and looked through > > >> > the > > >> > RBG7 folder on my computer I found this file. It's not in the > > >> > "typical install" documentation I have for XP. It has a created date > > >> > of October > > >> > 2003 and a modified date of yesterday -- when I originally downloaded > > >> > the help files. > > >> > > > >> > Also, clicking on the individual help files in Windows explorer >causes > > >> > dialog boxes to come up saying "unrecognized command, retype it" and > > >> > one that says "more than 10000 lines or 400 items in input line" > > >> > (happened clicking on the Gateway help) > > >> > > > >> > Also, clicking on the individual files to look at the properties >shows > > >> > a message at the bottom that reads "This file came from another > > >> > computer and might be blocked to help protect this computer" with a > > >> > button next to it saying "unblock". When I clicked that, and tried >to > > >> > open the file...it made no difference. I'm wondering if a Windows > > >> > update has caused some kind of a security lock on these..... > > >> > > > >> > Paula Stuart > > >> > Community Development Strategies > > >> > 70 Summer Street > > >> > Somerville, MA 02143 > > >> > 617-776-3367 > > >> > 617-776-4554 (Fax) > > >> > 617-388-1331 (Cell) > > >> > [EMAIL PROTECTED] > > >> > > > >> > > > >> > > > >> > -----Original Message----- > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > >> > Docherty > > >> > Sent: Saturday, July 16, 2005 4:33 PM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > >> > > > >> > Paula, > > >> > > > >> > I use WinZip with XPP - however as suggested by Mike if you try > > >> > opening the actual downloaded files you will be able to check their > > >> > integrity, as they should be able to be displayed readily. > > >> > > > >> > Good luck. > > >> > > > >> > John Docherty > > >> > > > >> > > > >> > -----Original Message----- > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > >> > Stuart > > >> > Sent: Sunday, July 17, 2005 8:09 AM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > >> > Hi John, > > >> > > > >> > Running Windows XP there's a self-extractor that's part of the > > >> > operating system. It's how I always unload the files. They download > > >> > as zipped folders. I select "extract all files" from the menu and > > >> > tell it what directory to send them to. The unzipped files are >coming > > >> > up with the date and time they were extracted. I just assumed that > > >> > because they were overwriting the files that were already there. > > >> > > > >> > Paula Stuart > > >> > Community Development Strategies > > >> > 70 Summer Street > > >> > Somerville, MA 02143 > > >> > 617-776-3367 > > >> > 617-776-4554 (Fax) > > >> > 617-388-1331 (Cell) > > >> > [EMAIL PROTECTED] > > >> > > > >> > > > >> > > > >> > -----Original Message----- > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of John > > >> > Docherty > > >> > Sent: Saturday, July 16, 2005 4:01 PM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > >> > > > >> > Paula, > > >> > > > >> > I have just downloaded the zip files, unzipped them into the >directory > > >> > where 7.1 resides and they work OK - the unzipped files are dated >14/7 > > >> > 7:10pm (although it is 17/7 here) - how are you extracting the CHM > > >> > files from the downloaded zip files and changing the date etc ? > > >> > > > >> > One thing I did notice though is that they still tell you can update > > >> > multi-table views. > > >> > > > >> > Regards, > > >> > > > >> > > > >> > John Docherty > > >> > > > >> > -----Original Message----- > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > >> > Stuart > > >> > Sent: Sunday, July 17, 2005 7:29 AM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > >> > Sami, > > >> > > > >> > They were dated 7/15/2005 and then I tried reloading them again from > > >> > the zipped files so now they're dated 7/16/2005.....or the date I > > >> > installed them. Even after reloading them again I can't get them to > > >> > work...so now I have no working help files at all. > > >> > > > >> > Paula Stuart > > >> > Community Development Strategies > > >> > 70 Summer Street > > >> > Somerville, MA 02143 > > >> > 617-776-3367 > > >> > 617-776-4554 (Fax) > > >> > 617-388-1331 (Cell) > > >> > [EMAIL PROTECTED] > > >> > > > >> > > > >> > > > >> > -----Original Message----- > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Sami > > >> > Aaron > > >> > Sent: Saturday, July 16, 2005 12:21 PM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - RE: Help Files Don't work > > >> > > > >> > > > >> > Paula - > > >> > > > >> > Mine seem to work just fine... Go out to Windows Explorer and check > > >> > the dates on the chm files in your RBG7 folder to be sure they are >all > > >> > dated 7/14. > > >> > > > >> > Sami > > >> > > > >> > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ > > >> > Sami Aaron > > >> > Software Management Specialists > > >> > 913-915-1971 > > >> > [EMAIL PROTECTED] > > >> > > > >> > ________________________________ > > >> > > > >> > From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Paula > > >> > Stuart > > >> > Sent: Friday, July 15, 2005 5:44 PM > > >> > To: RBG7-L Mailing List > > >> > Subject: [RBG7-L] - Help Files Don't work > > >> > > > >> > > > >> > Hi Razzak.... > > >> > > > >> > I downloaded the new help files, unzipped them to RBTI\RBG7 > > >> > directory as instructed. Then I opened RBase and clicked on the help > > >> > icon and it came up with the index list on the left of the screen and > > >> > an internet page fault on the right with and ACTION CANCELLED page > > >> > error fault. > > >> > > > >> > Do I have to do something besides extracting the files to the > > >> > correct directory? I've never been sent to a web page when opening > > >> > help files before (unless I specifically selected going to online >help). > > >> > > > >> > Help > > >> > > > >> > Paula Stuart > > >> > Community Development Strategies > > >> > 70 Summer Street > > >> > Somerville, MA 02143 > > >> > 617-776-3367 > > >> > 617-776-4554 (Fax) > > >> > 617-388-1331 (Cell) > > >> > [EMAIL PROTECTED] > > >> > > > >> > > > >> > > > >> > -- > > >> > No virus found in this incoming message. > > >> > Checked by AVG Anti-Virus. > > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > 11/07/2005 > > >> > > > >> > > > >> > -- > > >> > No virus found in this outgoing message. > > >> > Checked by AVG Anti-Virus. > > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > 11/07/2005 > > >> > > > >> > > > >> > -- > > >> > No virus found in this incoming message. > > >> > Checked by AVG Anti-Virus. > > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > 11/07/2005 > > >> > > > >> > > > >> > -- > > >> > No virus found in this outgoing message. > > >> > Checked by AVG Anti-Virus. > > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > 11/07/2005 > > >> > > > >> > > > >> > -- > > >> > No virus found in this incoming message. > > >> > Checked by AVG Anti-Virus. > > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > 11/07/2005 > > >> > > > >> > > > >> > -- > > >> > No virus found in this outgoing message. > > >> > Checked by AVG Anti-Virus. > > >> > Version: 7.0.336 / Virus Database: 267.8.12/46 - Release Date: > > >> > 11/07/2005 > > >> > > > >> > > > >> > > > >> > > > >> > > >> --- RBG7-L > > >> ================================================ > > >> TO POST A MESSAGE TO ALL MEMBERS: > > >> Send a plain text email to [email protected] > > >> > > >> (Don't use any of these words as your Subject: > > >> INTRO, SUBSCRIBE, UNSUBSCRIBE, SEARCH, > > >> REMOVE, SUSPEND, RESUME, DIGEST, RESEND, HELP) > > >> ================================================ > > >> TO SEE MESSAGE POSTING GUIDELINES: > > >> Send a plain text email to [email protected] In the message SUBJECT, put > > > just > > >> one word: INTRO ================================================ > > >> TO UNSUBSCRIBE: > > >> Send a plain text email to [email protected] In the message SUBJECT, put > > > just > > >> one word: UNSUBSCRIBE ================================================ > > >> TO SEARCH ARCHIVES: > > >> Send a plain text email to [email protected] In the message SUBJECT, put > > > just > > >> one word: SEARCH-n (where n is the number of days). In the message >body, > > >> place any text to search for. > > >> ================================================ > > >> > > >> -- > > >> No virus found in this outgoing message. > > >> Checked by AVG Anti-Virus. > > >> Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005 > > >> > > >> > > >> > > >> > > >> -- > > >> No virus found in this outgoing message. > > >> Checked by AVG Anti-Virus. > > >> Version: 7.0.336 / Virus Database: 267.9.0/50 - Release Date: 7/16/2005 > > >> > > >> > > >> > > > > > > > > >--- >[This E-mail scanned for viruses by Declude Virus] --- [This E-mail scanned for viruses by Declude Virus]
