On Feb 19, 2006, at 5:07 PM, Karen wrote:

On Feb 19, 2006, at 4:38 PM, John Jobe wrote:

Let's pretend RB only has sold 10,000 copies.

Bad imagination. :-) You need to multiply that by 10, at least. Geoff Perlman announced 50k at the 2004 REALworld.

  Would you let the 20 or 50 complainers set your entire focus?

To some degree it depends who they are... If they are long time users who were previosuly satisfied, I would listen.

Would you listen if they we insinuating that you did not care about the product, or them? If they mocked your business?

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