Re: Popup Broadcast Messages

2009-03-20 Thread Grooms, Frederick W
Actually ... Wouldn't this just be the Alert Tool? All you have to do is to push to the Alert Events form the message for each user. Each user can set up the Alert Tool to pop up or display a flashing cursor or play a sound. Fred From: Action Request System discussion list(ARSList)

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Lyle Taylor
I would suspect that the malloc/free errors have more to do with mixing debug and release builds of libraries than in the version of the C library. I’ve never seen issues with libraries built with different version of the C compiler, but I have seen exactly these kinds of issues if I use a libr

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Tim Widowfield
I'll second your motion, Ben.  For the ARS API programming, I've used msys with the gcc compiler on Windows, and the resulting executables worked just fine.  Visual Studio is OK, and even more tolerable for me now that I bought a vi emulator for the code editor.  However, I can't help but think

Re: ITSM Mailbox

2009-03-20 Thread Jon Chau
I did this on Incident Management by using Companies. Modified some of the workflow that pushes certain values to the NTE forms, then created different sets of SYS:Notification Messages entries with the various Companies in the Company field. On Thu, Mar 19, 2009 at 1:49 PM, Balakumar, Viswanatha

Re: Format IP Address

2009-03-20 Thread Nall, Roger
We pass this data to a downstream system that needs it in this format. Thanks again for all the suggestions. Regards, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM

Re: IP Devices and CMDB 2.1 Classes

2009-03-20 Thread Louise Van Hine
That is exactly what I wanted to know, Peter!  Thanks, that is great.   Of course probably they won't want to do this, but then again, it won't be for lack of telling them the right thing to do!   Cheers,   Louise --- On Fri, 3/20/09, P Romain ARSlist wrote: From: P Romain ARSlist Subject: R

Re: IP Devices and CMDB 2.1 Classes

2009-03-20 Thread Guillaume Rheault
That's right, you got to create a relationship -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Louise Van Hine Sent: Fri 03/20/09 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: IP Devices and CMDB 2.1 Classes   So when the IP addresses are

Re: Incoming Emails

2009-03-20 Thread Kemes, Lisa
Just talked to BMC and this is fixed in 7.5, which is good, but not when you are still on 7.0 (BOO HOO!) Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Wednesday, March 18, 2009 12:40 PM

Re: IP Devices and CMDB 2.1 Classes

2009-03-20 Thread P Romain ARSlist
BMC FD/TD Discovery creates an IP Endpoint class for the IP and a LAN Endpoint CI for the MAC address and relates these together (dependency where the MAC is the parent if I remember right). It relates these two CIs to the computer system using the hosted access point class. If you want to pull

Re: IP Devices and CMDB 2.1 Classes

2009-03-20 Thread Louise Van Hine
  So when the IP addresses are put into the LanEndpoint, I make a relationship to the ComputerSystem records?  None of this is discovery stuff, it's all going to be imported data for now. Thanks everyone for your input!  I'll see what the customer wants to do.  This is only a proof of concept s

Re: Capture ComputerName and UserName (U)

2009-03-20 Thread Gidd
Joe, Yes, still there under the Miscellaneous (Download) section. Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Friday, March 20, 2009 10:43 AM To: arslist@ARSLIST.ORG Subject: Re: Capture ComputerNa

Re: Capture ComputerName and UserName (U)

2009-03-20 Thread Joe DeSouza
I had written a small app years ago using ipconfig to do that. Gidd had it on his website.. I'm not sure if it is still available.. Joe From: Phil Murnane To: arslist@ARSLIST.ORG Sent: Friday, March 20, 2009 11:40:29 AM Subject: Re: Capture ComputerName and U

Re: Capture ComputerName and UserName (U)

2009-03-20 Thread Stephen Heider
Another method is to use a free utility named WksInfo I created a while back. It returns this and other information such as path to Office applications with just one $PROCESS$ call. After you retrieve the information ALs would then parse each setting you need. It's open source so you can modify

Re: Workflow Order Question

2009-03-20 Thread Nicky Madjarov
Workflow Order QuestionBrian, When you have the PR open and doing some modifications on the related line items the push action actually updates the PR directly into the database. You need to refresh the content of the PO's field prior to creating HD ticket, for example, have a set firld from th

Re: stopped receiving arslist posts?

2009-03-20 Thread VanSickle, James W
Go back to your profile online and confirm that the NOMAIL option at the bottom of your settings is not checked. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-263-9340 From: Action Request System discussion list(ARSList) [mailto:arsl...

Re: ITSM naming convention sucks

2009-03-20 Thread Matt Worsdell
Agreed. My personal bug bear is the fact Form Alias settings for some joins reflect other form names. Try opening some of the SIT:Site Alias stuff :( -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent:

Re: Capture ComputerName and UserName (U)

2009-03-20 Thread Danny Kellett
__ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" __ Information from ESET NOD32 Antivirus, version of virus signature database 3951 (20090320) _

stopped receiving arslist posts?

2009-03-20 Thread Julie L Kanakanui JLKANAKA
For some reason, I stopped getting messages from arslist. I reset password just now and changed some settings (like from digest to Regular just to see if that would help). I did receive messages from lists...@listserv.rbugs.com when I was making changes to password and settings, so I don't th

Re: Capture ComputerName and UserName (U)

2009-03-20 Thread Phil Murnane
Folks: You can use "ipconfig | find "IP Address", which returns something like: IP Address. . . . . . . . . . . . : ###.###.42.1 IP Address. . . . . . . . . . . . : ###.###.133.1 IP Address. . . . . . . . . . . . : ###.###.145.46 IP Address. . . . . . . . . . . . :

Re: Workflow Order Question

2009-03-20 Thread Phil Murnane
Brian: If I understand your model correctly, it's something like this: hd_ticket--1:1-->purchase_request--1:n-->line_ltem--1:n-->po_number (note this is intended to be a data relationship diagram, not a chronological diagram) As a developer, rather than focusing on making sure the hd_ticket get

Re: Workflow Order Question

2009-03-20 Thread Sokol, Brian
Hi Drew, I just tried and it also looks OK. Here are the results below. In my AL when I create the HD tkt I set the description field (ID 24007) to: ($Request ID$ + " Placed. The PO #(s) for this order are ") + $PO Number$ Why is it that I do not see that info anywhere in the SQL log? I am

Re: Capture ComputerName and UserName (U)

2009-03-20 Thread Wallace, Kelvin
Try this: $PROCESS$ cmd /c "set USERNAME" $PROCESS$ cmd /c "set COMPUTERNAME" Other stuff: $PROCESS$ cmd /c "set USERPROFILE" $PROCESS$ cmd /c "set windir" $PROCESS$ cmd /c "set OS" $PROCESS$ cmd /c "set USERDOMAIN" $PROCESS$ cmd /c "set LOGONSERVER" If anyone knows an easy way to capture the I

Re: IP Devices and CMDB 2.1 Classes

2009-03-20 Thread Guillaume Rheault
You can also use the LAN EndPoint class. I actually prefer the LAN Endpoint class instead of the IP EndPoint class for this situation, since the LAN EndPoint has the MAC Address; you can use the Group Address field for the subnet mask; another useful field is the Alias Addresses, in which you ca

Re: Workflow Order Question

2009-03-20 Thread Sokol, Brian
Rick here is what I am doing. I have a purchase request form which has a table linked to a subform. The subform contains the items purchased on the purchase request. Our purchasing department goes in and adds the JD Edwards PO number to each line item at the time of purchase. Some purchase requests

Re: ITSM naming convention sucks

2009-03-20 Thread Carey Matthew Black
Matt, Yes. However, when do you think the new owner needs to take full ownership of the current state? BMC decided to take two products and "merge" them. Then _they_ (not the previous author) released it to customers. IMO: When you sell it, you are responsible for it no matter the original sourc

Re: Workflow Order Question

2009-03-20 Thread Drew Shuller
Workflow Order QuestionBrian, could you use a SQL log to confirm the information in the Workflow log? Drew From: "Sokol, Brian" Date: Fri, 20 Mar 2009 09:13:02 -0400 To: Subject: Re: Workflow Order Question Hi Kevin, No I can not use that. I need this at the time the tkt is created so

Does anyone have a spell check, OLE or API that works with Office 2007?

2009-03-20 Thread Mark Lev
Does anyone have a spell check, OLE or API that works with Office 2007? The one I use works up to 2003, haven't found what I need to change/fix to make it work. ARS 7.1 Windows SQL Server Thanks, Mark ___ UNSUBSCRI

Re: ITSM naming convention sucks

2009-03-20 Thread Rick Cook
It does show the effects of "distributed development", but once you figure it out, it really is a much better architecture (or design) than previous versions. --Original Message-- From: ccrashh Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslis

Re: Workflow Order Question

2009-03-20 Thread Begosh, Kevin
I remember using that awhile ago in 6 for something like that and it worked for me. I have also used after submit in a AL to display that ID in a dialog for a custom form I created. Kevin Begosh, RSP Tech Ops Enterprise Business Services 301-791-3540 Phone 410-422-3623 Cell kevin.beg...@l

Re: ITSM naming convention sucks

2009-03-20 Thread ccrashh
Ah...that might explain some of the different naming conventions I have seen across modules. Man, this is going to be a pain... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions

Re: Workflow Order Question

2009-03-20 Thread Rick Cook
Actually, people use LastId for that exact purpose all the time. Rick Sent from my Verizon Wireless BlackBerry -Original Message- From: "Sokol, Brian" Date: Fri, 20 Mar 2009 09:13:02 To: Subject: Re: Workflow Order Question Hi Kevin, No I can not use that. I need

Re: Popup Broadcast Messages

2009-03-20 Thread Tony Worthington
Think global field, active link on interval... From: Joseph Kasell To: arslist@ARSLIST.ORG Date: 03/20/2009 07:38 AM Subject: Popup Broadcast Messages Sent by: "Action Request System discussion list(ARSList)" Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having

Re: ITSM naming convention sucks

2009-03-20 Thread Matt Worsdell
Not BMC's fault, ITSM is based on ITSP which was produced by a VAR (name withheld to protect the guilty). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: 20 March 2009 12:53 To: arslist@ARSLIST.ORG Subject: ITS

Re: Workflow Order Question

2009-03-20 Thread Sokol, Brian
Hi Kevin, No I can not use that. I need this at the time the tkt is created so that it is part of the email that is sent out at tkt creation. My original question is about workflow timing and the log file. Do the events occur in the same order as they appear in the log? The logs show the PO nu

Job: Kforce - Developer - DC - TS/SCI - Permanent

2009-03-20 Thread Kitchen, Joshua T
Dear List, Hope all is well, Need a Top Secret-SCI Developer for a permanent position in the VA area. 10% International Travel. Up to 98K Salaries. Government Contract. Job: Responsible for the installation, training, configuration, deployment, administration, and support of all BMC REMED

Re: Format IP Address

2009-03-20 Thread Tony Worthington
I had to do something similar long-long-ago. The requirement was to validate that the address was a valid class A B or C, and did not fall into the private address (10. 172.16 192.168) range. Perl was my savior. I'm also curious. :-) From: William Rentfrow To: arslist@ARSLIST.ORG Date: 0

ITSM naming convention sucks

2009-03-20 Thread ccrashh
BMC has to be kidding with their ITSM suite's naming convention...for instance: On the HPD:HelpDesk form, the Customer Search button (inexplicably called Contact Search even though it is under the Customer Information section) has several Active Links associated to it (31 or so). If you were to g

Re: how to implement a carriage return

2009-03-20 Thread Shawn Stonequist
Serouche, Yes! We've done this- all you have to do is select the option "Return/Table Dbl-Clk" and select the field that your users must be in when they press "Return/Enter". The only condition is that the field can only be 1 row tall- if it is more than 1, then the system enters a carriage retur

Popup Broadcast Messages

2009-03-20 Thread Joseph Kasell
Good morning everybody! We're running ITSM 6 on an ARS 7.0.01 server. I having a brainlock this morning thinking about this issue and am wondering if this is something which is a lot simpler than what I'm thinking it should be or if I'm missing the obvious. Management here would like to have the

Java AREA Sample Code

2009-03-20 Thread Generic Email
Is there Java AREA Sample Code available? I see the Jar in the server install, but it only contains a class file. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "W

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Danny Kellett
Ben, gdb then you are a hard core coder in my book. Not for the "learn C in 24 hours" people J. Just one point about Bens "Learn Java" comment. I would say think first about if its a client or server app you are building. In my opinion, java if you are coding server side but C if you are coding

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Ben Chernys
If you're new to c, learn java! I have a few "taught c classes" entries in my cv. I say I use the VC IDE and indeed, Windows is my primary development platform, partly because of the noise and heat and electricity price of firing up my Sun, but certainly also because of the VCIDE Debugging facil

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Danny Kellett
Hmm on Solaris as well. That's interesting, thanks. I have to deploy within the next week which will be my first 7.x production code on Solaris, so thanks for the heads up. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ben Chernys Sent: 20 March

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Ben Chernys
I know it is possible. I had to work around it. I don't know HOW. malloc is bound at link time either dynamically or statically. The compiler should have nothing to say to. PLUS, I got the same behaviour on Sun Solaris. Different platform (instruction set), different compiler, linker, etc. C

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Danny Kellett
>From the posters original email I would say they are new to C. So I would stay away from non ide compilers e.g. gcc etc. Reason being is that most ide's such as VC or kdevelop will help you highlight the area of code that may not be correct visually, rather than try and read verbose output from a

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Danny Kellett
It is possible Ben, he is an extract from an email from one of the BMC engineers I used to speak to while working for BMC. He is the one who maintains the .net api I believe. If it is 7.0 are above, then on *Windows* you should use VS.NET 2003. This is mainly because the fact that we had buil

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Danny Kellett
Lol, ok that would have been a good guess J I am happy to contribute, time permitting. What kind of info are you looking for Axton? Make a top 5 list and let's see what we can pull together Danny From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf

Re: Anyone using the Remedy C-API on windows?

2009-03-20 Thread Ben Chernys
I use an older VCC compiler. Don't know how it is possible to have these malloc/free problems as they are also across platforms. I also develop on Sun Solaris, Intel Linux etc - but they are easy to get around. Am considering changing the VCC stuff for gcc on Windows as well. Just haven't gotte