Task Management

Hi List ARS 7.1 Patch 007 MS SQL 2005 Windows 2003 ITSM 7.0.2 Patch 005 I was wondering if anyone has set up a task to send an automatic "Resolve" Status to the incident after all the tasks of a flow are completed. I don't really know too much about the ACI and was wondering if that was somethin

Re: Does 60->71 upgrade work? Or must it be 60->63->71?

AR System supports a C-3 upgrade to the 'C' release. Thus, 6.0 is a supported upgrade to 7.1.00 (but not to 7.5.00) - you do not have to upgrade to 6.3 and then to 7.1.00. For 6.3.00, it is supported to upgrade directly to 7.5.00. This is documented on page 48 of the 7.5.00 Installing Guide.

Does 60->71 upgrade work? Or must it be 60->63->71?

Does 60->71 upgrade work? Or must it be 60->63->71? We tried a 6.0.1 to 7.1.0 upgrade, which appeared at first glance to work (armonitor/arserverd would launch without going bonkers), but really basic things like searching on the User form fail with an Oracle missing column error. Looking at the d

Re: Multi-group question

Email engine connects as Remedy Application Service, which is an admin user, therefore it sees all rows. Axton On Fri, Oct 30, 2009 at 1:37 PM, Brittain, Mark wrote: > ** > Hi All and Happy Halloween, > > I have an interesting situation with email under a row level security > environment. > > I

Re: Incident permissions problem...

Good suggestion...thanks!! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca E. Sent: Friday, October 30, 2009 3:28 PM To: arslist@ARSLIST.ORG Subject: Re: Incident permissions problem... ** I had a situation last week where config cat

Re: Incident permissions problem...

I had a situation last week where config categorization admins were missing the add button on the Product Catalog form. BMC had me open the user form & look at the group list for the affected people. My users were missing Atrium Foundation Admin. Once I added that my users had their add button

Re: installation problem of ARSystem 7.5

Or you can try the silent mode installer, which is very nice if you already know all the parameters. It doesn't need any xserver, you just need to setup all the parameters in "Options.txt" and the installer will read from there. No user interaction needed after the installer starts. On Oct 30, 12:

Re: LDAP Question

If you want to be able to look across multiple AD configurations and are using ARS 7 or later you can list multiple entries. -Original Message- From: Brittain, Mark To: arslist@ARSLIST.ORG Sent: Fri, Oct 30, 2009 2:50 pm Subject: LDAP Question ** Happy Halloween,   We use Active Dire

Re: User form vs People form.

If you use the concept of the People form being a customer list that does not need to log into the application and the User form being a list of individuals that need to log into the application you know the difference. There is only one User Demo that does not have a people entry. As soon as y

Re: LDAP Question

Restart the AR Service because the information needs to push to your AR.cfg file which will rebuild and load on a restart. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brittain, Mark Sent: Friday, October 30, 2009 1:50 PM To: arslist@ARSLIST.ORG

LDAP Question

Happy Halloween, We use Active Directory to authenticate and new servers are being brought online. Everything else being the same, looking in the configuration manual, all I need to do is change the Host Name in the AREA LDAP Configuration Form. If I make the change there, do I need to restar

User form vs People form.

Hello All, Want to understand the differences between people form vs user form. I know user form for ARS and people form is for ITSM. for every login/access details entered in people form will create a record in user form. but if not then people record will exist but no user record . so people form

Multi-group question

Hi All and Happy Halloween, I have an interesting situation with email under a row level security environment. I have row level security (112) of either YES or NO. User A belongs to the HelpDesk and YES groups. User B belongs to the HelpDesk and NO groups. When I assign a ticket to the HelpDesk

Re: how to cancel an open ticket

It's usually a sub-status under closed. Ie they select closed and a field will display for 'closure code'. There should be an option there for canceled. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kiran Sent: Friday, October 30, 2009 1:30 PM

Re: Email Engine Unicode?

I'm going to have someone from Asia/Pac try it as well to see if they get the same results... Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kemes, Lisa Sent: Thursday, October 29, 2009 2:24 PM To: arslist@

Re: ARS 7.5 Installer

I did some testing with the 7.5 patch 001 WUT installer. Since we have installed the 7.1 WUT to c:\program files\Remedy, I was looking to be able to upgrade/update the existing install. The installer, both manual and scripted, allow you to specify an installation directory. What you DO NOT have

Re: Incident IDs in 7.5 (and I assume 7.6)

Kelly, Thanks. Though I was hoping for a new option that would be very helpful for some of the customers I have worked with. Howard On Fri, Oct 30, 2009 at 10:44 AM, Kelly Deaver wrote: > ** > NO, the _CAL_ is how you can tell the sample data provided by BMC. We > wanted to be sure you could te

Discovery Soltuion 8.0 released (ADDM)

On the EPD site. It appears to be the Tideway product. Tony Worthington | Sr. Technical Analyst | Kohl?s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com **

Re: Liveperson integration

Robert, This is the tool that I would recommend: http://www.my-eservice.com/services.shtml Thanks Kelly Gatewood Senior Solutions Architect IT Prophets Cell 615-830-5078 www.itprophets.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.o

Incident permissions problem...

We're seeing a problem in the ITSM incident application that is very puzzling and hopefully someone here can shed some light on what we should be looking for. The problem seems to be that we have users who need to be able to save tickets, reassign tickets and edit/update them. We've set them up i

Re: Is there a RUT Client for Windows 7 64 Bit

Actually I think that you are seeing a caching issue with the user tool. I raised his as a bug that could be duplicated by BMC. They sent me a hotfix. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Friday, October 30, 2009 9:54 AM To

Liveperson integration

Has anyone here ever done an integration with Liveperson Live Chat? Curious if there was anything out there already so I don't have to reinvent the wheel. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International University Email: rfu...@fiu.edu http:/

Re: Is there a RUT Client for Windows 7 64 Bit

I haven't gotten the apps loaded on my 7.5.00.003 server yet, and we don't have Asset Management licensed or installed, but I think I see what you mean. I have (or had) the 7.5.00.002 Atrium Core Console working properly on my upgraded server on a Vista workstation with the 7.5.00.002 User Tool

Re: Incident IDs in 7.5 (and I assume 7.6)

** NO, the _CAL_ is how you can tell the sample data provided by BMC. We wanted to be sure you could tell the difference in case you wanted to delete it.  You can see all the data in spreadsheet form here - http://communities.bmc.com/communities/docs/DOC-6209   Kelly DeaverEffective Technologieswww

Re: [SPAM] Re: Developer Studio issue - auto grouping of qualification criteria

Me too, that would be ideal -Original Message- From: Action Request System discussion list(ARSList) on behalf of LJ Longwing Sent: Thu 10/29/09 5:32 PM To: arslist@ARSLIST.ORG Subject: [SPAM] Re: Developer Studio issue - auto grouping of qualification criteria I can certainly see that

Re: Is there a RUT Client for Windows 7 64 Bit

After you install User 7.5 p3 go check out the new Asset Management Console. You may be surprised by the functionality *tongue-in-cheek* From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Fults Sent: Friday, October 30, 2009 7:57 AM To: arslist

Re: Is there a RUT Client for Windows 7 64 Bit

I installed WUT on Windows 7 x64 with no issues. Just use the troubleshoot compatibility option when you right-click the installer. It should install in compatibility mode for Windows XP SP2 and will run fine. Sincerely, Robert Fults Coordinator, UTS Support Center Florida International Unive

Re: Complicated Crystal Report

Agreed, you can also use the Suppress functionality to tidy the report where no information is returned. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: 30 October 2009 5:30 AM To: arslist@ARSLIST.ORG Subj

Re: installation problem of ARSystem 7.5

yes myremotehost is my PC. But actually I think the problem comes from the fact, there is no X-Server running on the server. Which makes it difficult for the box to open up a x-window. So I am just waiting for my sys admin to install or start the x-server. But thanks anyway for your reply. Siriche

Re: installation problem of ARSystem 7.5

Hi! is myremotehost is your PC with X-server running ? -- Best regards! Alexander V. Doronin doro...@jet.msk.su 29.10.2009, в 12:41, siriche написал(а): just to give a bit more on this issue: I have set DISPLAY myremotehost:0 I have also tried with myremotehost:0.0 and localhost:0.0 Maybe