Re: [AFMUG] OT VPN over PPPOE

[Robert Andrews]

I am just giving them enough credit to blame someone else...   And 
enough fault that if it's provable that a simple setting change would 
fix it, then they shouldn't get paid...  Which is pretty much all the 
time when it comes to Geek squad...   I wouldn't let them set up a pair 
of speakers...   & why I know Chuck had nothing for liability for them 
not fixing it.


On 02/28/2018 09:16 AM, Jason McKemie wrote:
Geek squad figure that out with settings? I think you're giving them too 
much credit...


On Wednesday, February 28, 2018, Robert > wrote:


I would let the customer know that in order to determine if he
should be paid by you for the Geek service call that he needs to let
you do a test to see if it is the MTU settings in the VPN and PPOE. 
  If it turns out that it is fixable via settings in the VPN

software, then the customer should tell the Geek squad that they
should not charge and it's not your problem.  Geek squad should have
figured it out with settings.   Then if it's not that pay for Geek
squad.   You get to learn something for your expense.   But be sure
and specify that this is a one time deal...

Robert

On 2/28/18 8:42 AM, Carl Peterson wrote:

Was it working, then something changed and it stopped working.

or

Was it never working.

If the latter I'd say not a chance of reimbursement.  They
should be super happy that their provider came up with a
solution for them that fast to work around what is most likely
their faulty VPN setup.



On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart

>> wrote:

 Unless you specifically recommended he contact Geek Squad
then I’d
 suggest you are not morally responsible…. Just my two cents
worth… 

 __ __

 *From: *Af  >> on
 behalf of 
>>
 *Reply-To: *
>>
 *Date: *Wednesday, February 28, 2018 at 11:02 AM


 *To: *
>>
 *Subject: *Re: [AFMUG] OT VPN over PPPOE

 __ __

 We are not sure as we don’t want to experiment on him now. 

 

 Just trying to determine if we feel we have a moral duty to
 reimburse him for his geek squad expenses. 

 If his VPN is not robust enough for PPPOE, I don’t feel much
 compulsion.

 But if this is common problem and we should have known it,
then that
 is a different kettle of kittens. 

 

 *From:*Donnie McCorkle 

 *Sent:*Wednesday, February 28, 2018 8:12 AM

 *To:*af@afmug.com 
> 

 *Subject:*Re: [AFMUG] OT VPN over PPPOE

 

 Was his MTU a factor?  He would manually have to set it on the
 router behind the PPPoE connection.

 The limitation would have evaporated when converted to
DHCP.

 

 

 *From:*Af [mailto:af-boun...@afmug.com

 >] *On Behalf Of *Jaime Solorza
 *Sent:* Tuesday, February 27, 2018 8:44 PM
 *To:* Animal Farm 
>>
 *Subject:* Re: [AFMUG] OT VPN over PPPOE

 

 Yeah Chuck, we went back and forth with Time Warner getting
them to
 open ports on router for cameras...upgraded NVR and used vendor
 platform access to finally give manager remote access and
monitoring
 to camp cameras. 

 Jaime Solorza

 

 On Feb 27, 2018 7:31 PM, "Lewis Bergman"

 >> wrote:

 I think I would tell him to did off. Try getting a
credit from
 quest, att, Verizon, etc. Of course I have had some
drinks

 On Mon, Feb 26, 2018, 4:06 PM Chuck McCown

Re: [AFMUG] OT VPN over PPPOE

[Adam Moffett]

The skill level can vary, but I know a few people who worked there who I 
do respect.  Their higher level people will have certifications and real 
knowledge and experience.  Low level people may up jumped gamers.


I have some stories I probably shouldn't share publicly.


-- Original Message --
From: "Jason McKemie" <j.mcke...@veloxinetbroadband.com>
To: "af@afmug.com" <af@afmug.com>
Sent: 2/28/2018 12:16:17 PM
Subject: Re: [AFMUG] OT VPN over PPPOE

Geek squad figure that out with settings? I think you're giving them 
too much credit...


On Wednesday, February 28, 2018, Robert <i...@avantwireless.com> wrote:
I would let the customer know that in order to determine if he should 
be paid by you for the Geek service call that he needs to let you do a 
test to see if it is the MTU settings in the VPN and PPOE.   If it 
turns out that it is fixable via settings in the VPN software, then 
the customer should tell the Geek squad that they should not charge 
and it's not your problem.  Geek squad should have figured it out with 
settings.   Then if it's not that pay for Geek squad.   You get to 
learn something for your expense.   But be sure and specify that this 
is a one time deal...


Robert

On 2/28/18 8:42 AM, Carl Peterson wrote:

Was it working, then something changed and it stopped working.

or

Was it never working.

If the latter I'd say not a chance of reimbursement.  They should be 
super happy that their provider came up with a solution for them that 
fast to work around what is most likely their faulty VPN setup.




On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart <p...@paulstewart.org 
<mailto:p...@paulstewart.org>> wrote:


Unless you specifically recommended he contact Geek Squad then 
I’d
suggest you are not morally responsible…. Just my two cents 
worth… 


__ __

*From: *Af <af-boun...@afmug.com <mailto:af-boun...@afmug.com>> 
on

behalf of <ch...@wbmfg.com <mailto:ch...@wbmfg.com>>
*Reply-To: *<af@afmug.com <mailto:af@afmug.com>>
*Date: *Wednesday, February 28, 2018 at 11:02 AM


*To: *<af@afmug.com <mailto:af@afmug.com>>
*Subject: *Re: [AFMUG] OT VPN over PPPOE

__ __

We are not sure as we don’t want to experiment on him now. 



Just trying to determine if we feel we have a moral duty to
reimburse him for his geek squad expenses. 

If his VPN is not robust enough for PPPOE, I don’t feel much
compulsion.

But if this is common problem and we should have known it, then 
that

is a different kettle of kittens. 



*From:*Donnie McCorkle 

*Sent:*Wednesday, February 28, 2018 8:12 AM

*To:*af@afmug.com <mailto:af@afmug.com> 

*Subject:*Re: [AFMUG] OT VPN over PPPOE



Was his MTU a factor?  He would manually have to set it on the
router behind the PPPoE connection.

The limitation would have evaporated when converted to DHCP.





*From:*Af [mailto:af-boun...@afmug.com
<mailto:af-boun...@afmug.com>] *On Behalf Of *Jaime Solorza
*Sent:* Tuesday, February 27, 2018 8:44 PM
*To:* Animal Farm <af@afmug.com <mailto:af@afmug.com>>
*Subject:* Re: [AFMUG] OT VPN over PPPOE



Yeah Chuck, we went back and forth with Time Warner getting them 
to

open ports on router for cameras...upgraded NVR and used vendor
platform access to finally give manager remote access and 
monitoring

to camp cameras. 

Jaime Solorza



On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com
<mailto:lewis.berg...@gmail.com 
<mailto:lewis.berg...@gmail.com>>> wrote:


I think I would tell him to did off. Try getting a credit 
from
quest, att, Verizon, etc. Of course I have had some 
drinks


On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com
<mailto:ch...@wbmfg.com>> wrote:

Had a customer that works from home.  Could not make his 
VPN

work. 

We thought perhaps it was a port issue.  Opened the ports 
on

the Smart RG.  No good.



He spend $150 over the weekend on a geek squad type of
service and they pointed their finger at us. 



So, just because we haven’t tried it, we switched him to
DHCP and it started working.

We are in the process of converting everyone to DHCP.



He wants a credit in the amount of the money he paid the
geek squad. 



Wonder if it was truly our fault.  Still don’t know why 
it

started working or what the problem was. 

Re: [AFMUG] OT VPN over PPPOE

[Mathew Howard]

I would agree, if you didn't specifically tell him to go to Geek Squad, you
have no responsibility. Even if you did, it's questionable, because from
the sounds of it, it was most likely his stupidly configured VPN that was
the problem, and not really a problem with the connection. The fact that
changing something on the connection made it work doesn't actually mean
that there was something wrong with the connection the way it was before...
if you didn't have the option of changing to DHCP, the only way to make it
work would've likely been to change his VPN configuration.

On Wed, Feb 28, 2018 at 10:17 AM, Paul Stewart <p...@paulstewart.org> wrote:

> Unless you specifically recommended he contact Geek Squad then I’d suggest
> you are not morally responsible…. Just my two cents worth…
>
>
>
> *From: *Af <af-boun...@afmug.com> on behalf of <ch...@wbmfg.com>
> *Reply-To: *<af@afmug.com>
> *Date: *Wednesday, February 28, 2018 at 11:02 AM
>
> *To: *<af@afmug.com>
> *Subject: *Re: [AFMUG] OT VPN over PPPOE
>
>
>
> We are not sure as we don’t want to experiment on him now.
>
>
>
> Just trying to determine if we feel we have a moral duty to reimburse him
> for his geek squad expenses.
>
> If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.
>
> But if this is common problem and we should have known it, then that is a
> different kettle of kittens.
>
>
>
> *From:* Donnie McCorkle
>
> *Sent:* Wednesday, February 28, 2018 8:12 AM
>
> *To:* af@afmug.com
>
> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>
>
>
> Was his MTU a factor?  He would manually have to set it on the router
> behind the PPPoE connection.
>
> The limitation would have evaporated when converted to DHCP.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Jaime Solorza
> *Sent:* Tuesday, February 27, 2018 8:44 PM
> *To:* Animal Farm <af@afmug.com>
> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>
>
>
> Yeah Chuck, we went back and forth with Time Warner getting them to open
> ports on router for cameras...upgraded NVR and used vendor platform access
> to finally give manager remote access and monitoring to camp cameras.
>
> Jaime Solorza
>
>
>
> On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:
>
> I think I would tell him to did off. Try getting a credit from quest, att,
> Verizon, etc. Of course I have had some drinks
>
> On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:
>
> Had a customer that works from home.  Could not make his VPN work.
>
> We thought perhaps it was a port issue.  Opened the ports on the Smart
> RG.  No good.
>
>
>
> He spend $150 over the weekend on a geek squad type of service and they
> pointed their finger at us.
>
>
>
> So, just because we haven’t tried it, we switched him to DHCP and it
> started working.
>
> We are in the process of converting everyone to DHCP.
>
>
>
> He wants a credit in the amount of the money he paid the geek squad.
>
>
>
> Wonder if it was truly our fault.  Still don’t know why it started working
> or what the problem was.
>
> --
>
>
> Spam
> <https://emailfilteringservice.net/canit/b.php?c=s=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Phish/Fraud
> <https://emailfilteringservice.net/canit/b.php?c=p=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Not spam
> <https://emailfilteringservice.net/canit/b.php?c=n=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Forget previous vote
> <https://emailfilteringservice.net/canit/b.php?c=f=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
>

Re: [AFMUG] OT VPN over PPPOE

[Jason McKemie]

Geek squad figure that out with settings? I think you're giving them too
much credit...

On Wednesday, February 28, 2018, Robert  wrote:

> I would let the customer know that in order to determine if he should be
> paid by you for the Geek service call that he needs to let you do a test to
> see if it is the MTU settings in the VPN and PPOE.   If it turns out that
> it is fixable via settings in the VPN software, then the customer should
> tell the Geek squad that they should not charge and it's not your problem.
> Geek squad should have figured it out with settings.   Then if it's not
> that pay for Geek squad.   You get to learn something for your expense.
>  But be sure and specify that this is a one time deal...
>
> Robert
>
> On 2/28/18 8:42 AM, Carl Peterson wrote:
>
>> Was it working, then something changed and it stopped working.
>>
>> or
>>
>> Was it never working.
>>
>> If the latter I'd say not a chance of reimbursement.  They should be
>> super happy that their provider came up with a solution for them that fast
>> to work around what is most likely their faulty VPN setup.
>>
>>
>>
>> On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart > > wrote:
>>
>> Unless you specifically recommended he contact Geek Squad then I’d
>> suggest you are not morally responsible…. Just my two cents worth…
>> 
>>
>> __ __
>>
>> *From: *Af > on
>> behalf of >
>> *Reply-To: *>
>> *Date: *Wednesday, February 28, 2018 at 11:02 AM
>>
>>
>> *To: *>
>> *Subject: *Re: [AFMUG] OT VPN over PPPOE
>>
>> __ __
>>
>> We are not sure as we don’t want to experiment on him now. 
>>
>> 
>>
>> Just trying to determine if we feel we have a moral duty to
>> reimburse him for his geek squad expenses. 
>>
>> If his VPN is not robust enough for PPPOE, I don’t feel much
>> compulsion.
>>
>> But if this is common problem and we should have known it, then that
>> is a different kettle of kittens. 
>>
>> 
>>
>> *From:*Donnie McCorkle 
>>
>> *Sent:*Wednesday, February 28, 2018 8:12 AM
>>
>> *To:*af@afmug.com  
>>
>> *Subject:*Re: [AFMUG] OT VPN over PPPOE
>>
>> 
>>
>> Was his MTU a factor?  He would manually have to set it on the
>> router behind the PPPoE connection.
>>
>> The limitation would have evaporated when converted to DHCP.
>>
>> 
>>
>> 
>>
>> *From:*Af [mailto:af-boun...@afmug.com
>> ] *On Behalf Of *Jaime Solorza
>> *Sent:* Tuesday, February 27, 2018 8:44 PM
>> *To:* Animal Farm >
>> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>>
>> 
>>
>> Yeah Chuck, we went back and forth with Time Warner getting them to
>> open ports on router for cameras...upgraded NVR and used vendor
>> platform access to finally give manager remote access and monitoring
>> to camp cameras. 
>>
>> Jaime Solorza
>>
>> 
>>
>> On Feb 27, 2018 7:31 PM, "Lewis Bergman" > > wrote:
>>
>> I think I would tell him to did off. Try getting a credit from
>> quest, att, Verizon, etc. Of course I have had some drinks
>>
>> On Mon, Feb 26, 2018, 4:06 PM Chuck McCown > > wrote:
>>
>> Had a customer that works from home.  Could not make his VPN
>> work. 
>>
>> We thought perhaps it was a port issue.  Opened the ports on
>> the Smart RG.  No good.
>>
>> 
>>
>> He spend $150 over the weekend on a geek squad type of
>> service and they pointed their finger at us. 
>>
>> 
>>
>> So, just because we haven’t tried it, we switched him to
>> DHCP and it started working.
>>
>> We are in the process of converting everyone to DHCP.
>>
>> 
>>
>> He wants a credit in the amount of the money he paid the
>> geek squad. 
>>
>> 
>>
>> Wonder if it was truly our fault.  Still don’t know why it
>> started working or what the problem was. 
>>
>> 
>> 
>>
>>
>> Spam> 09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
>> Phish/Fraud> p=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
>> Not
>> spam> 

Re: [AFMUG] OT VPN over PPPOE

[chuck]

Great idea.  Thanks.

-Original Message- 
From: Robert

Sent: Wednesday, February 28, 2018 9:58 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE

I would let the customer know that in order to determine if he should be
paid by you for the Geek service call that he needs to let you do a test
to see if it is the MTU settings in the VPN and PPOE.   If it turns out
that it is fixable via settings in the VPN software, then the customer
should tell the Geek squad that they should not charge and it's not your
problem.  Geek squad should have figured it out with settings.   Then if
it's not that pay for Geek squad.   You get to learn something for your
expense.   But be sure and specify that this is a one time deal...

Robert

On 2/28/18 8:42 AM, Carl Peterson wrote:

Was it working, then something changed and it stopped working.

or

Was it never working.

If the latter I'd say not a chance of reimbursement.  They should be super 
happy that their provider came up with a solution for them that fast to 
work around what is most likely their faulty VPN setup.




On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart <p...@paulstewart.org 
<mailto:p...@paulstewart.org>> wrote:


Unless you specifically recommended he contact Geek Squad then I’d
suggest you are not morally responsible…. Just my two cents worth… 



__ __

*From: *Af <af-boun...@afmug.com <mailto:af-boun...@afmug.com>> on
behalf of <ch...@wbmfg.com <mailto:ch...@wbmfg.com>>
*Reply-To: *<af@afmug.com <mailto:af@afmug.com>>
*Date: *Wednesday, February 28, 2018 at 11:02 AM


*To: *<af@afmug.com <mailto:af@afmug.com>>
*Subject: *Re: [AFMUG] OT VPN over PPPOE

__ __

We are not sure as we don’t want to experiment on him now. 



Just trying to determine if we feel we have a moral duty to
reimburse him for his geek squad expenses. 

If his VPN is not robust enough for PPPOE, I don’t feel much
compulsion.

But if this is common problem and we should have known it, then that
is a different kettle of kittens. 



*From:*Donnie McCorkle 

*Sent:*Wednesday, February 28, 2018 8:12 AM

*To:*af@afmug.com <mailto:af@afmug.com> 

*Subject:*Re: [AFMUG] OT VPN over PPPOE



Was his MTU a factor?  He would manually have to set it on the
router behind the PPPoE connection.

The limitation would have evaporated when converted to DHCP.





*From:*Af [mailto:af-boun...@afmug.com
<mailto:af-boun...@afmug.com>] *On Behalf Of *Jaime Solorza
*Sent:* Tuesday, February 27, 2018 8:44 PM
*To:* Animal Farm <af@afmug.com <mailto:af@afmug.com>>
*Subject:* Re: [AFMUG] OT VPN over PPPOE



Yeah Chuck, we went back and forth with Time Warner getting them to
open ports on router for cameras...upgraded NVR and used vendor
platform access to finally give manager remote access and monitoring
to camp cameras. 

Jaime Solorza



On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com
<mailto:lewis.berg...@gmail.com>> wrote:

I think I would tell him to did off. Try getting a credit from
quest, att, Verizon, etc. Of course I have had some drinks

On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com
<mailto:ch...@wbmfg.com>> wrote:

Had a customer that works from home.  Could not make his VPN
work. 

We thought perhaps it was a port issue.  Opened the ports on
the Smart RG.  No good.



He spend $150 over the weekend on a geek squad type of
service and they pointed their finger at us. 



So, just because we haven’t tried it, we switched him to
DHCP and it started working.

We are in the process of converting everyone to DHCP.



He wants a credit in the amount of the money he paid the
geek squad. 



Wonder if it was truly our fault.  Still don’t know why it
started working or what the problem was. 





Spam<https://emailfilteringservice.net/canit/b.php?c=s=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>

Phish/Fraud<https://emailfilteringservice.net/canit/b.php?c=p=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
Not

spam<https://emailfilteringservice.net/canit/b.php?c=n=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
Forget previous

vote<https://emailfilteringservice.net/canit/b.php?c=f=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>




--

Carl Peterson

*PORT NETWORKS*

401 E Pratt St, Ste 2553

Baltimore, MD 21202

(410) 637-3707

Re: [AFMUG] OT VPN over PPPOE

[Robert]

I would let the customer know that in order to determine if he should be 
paid by you for the Geek service call that he needs to let you do a test 
to see if it is the MTU settings in the VPN and PPOE.   If it turns out 
that it is fixable via settings in the VPN software, then the customer 
should tell the Geek squad that they should not charge and it's not your 
problem.  Geek squad should have figured it out with settings.   Then if 
it's not that pay for Geek squad.   You get to learn something for your 
expense.   But be sure and specify that this is a one time deal...


Robert

On 2/28/18 8:42 AM, Carl Peterson wrote:

Was it working, then something changed and it stopped working.

or

Was it never working.

If the latter I'd say not a chance of reimbursement.  They should be 
super happy that their provider came up with a solution for them that 
fast to work around what is most likely their faulty VPN setup.




On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart > wrote:


Unless you specifically recommended he contact Geek Squad then I’d
suggest you are not morally responsible…. Just my two cents worth… 

__ __

*From: *Af > on
behalf of >
*Reply-To: *>
*Date: *Wednesday, February 28, 2018 at 11:02 AM


*To: *>
*Subject: *Re: [AFMUG] OT VPN over PPPOE

__ __

We are not sure as we don’t want to experiment on him now. 



Just trying to determine if we feel we have a moral duty to
reimburse him for his geek squad expenses. 

If his VPN is not robust enough for PPPOE, I don’t feel much
compulsion.

But if this is common problem and we should have known it, then that
is a different kettle of kittens. 



*From:*Donnie McCorkle 

*Sent:*Wednesday, February 28, 2018 8:12 AM

*To:*af@afmug.com  

*Subject:*Re: [AFMUG] OT VPN over PPPOE



Was his MTU a factor?  He would manually have to set it on the
router behind the PPPoE connection.

The limitation would have evaporated when converted to DHCP.





*From:*Af [mailto:af-boun...@afmug.com
] *On Behalf Of *Jaime Solorza
*Sent:* Tuesday, February 27, 2018 8:44 PM
*To:* Animal Farm >
*Subject:* Re: [AFMUG] OT VPN over PPPOE



Yeah Chuck, we went back and forth with Time Warner getting them to
open ports on router for cameras...upgraded NVR and used vendor
platform access to finally give manager remote access and monitoring
to camp cameras. 

Jaime Solorza



On Feb 27, 2018 7:31 PM, "Lewis Bergman" > wrote:

I think I would tell him to did off. Try getting a credit from
quest, att, Verizon, etc. Of course I have had some drinks

On Mon, Feb 26, 2018, 4:06 PM Chuck McCown > wrote:

Had a customer that works from home.  Could not make his VPN
work. 

We thought perhaps it was a port issue.  Opened the ports on
the Smart RG.  No good.



He spend $150 over the weekend on a geek squad type of
service and they pointed their finger at us. 



So, just because we haven’t tried it, we switched him to
DHCP and it started working.

We are in the process of converting everyone to DHCP.



He wants a credit in the amount of the money he paid the
geek squad. 



Wonder if it was truly our fault.  Still don’t know why it
started working or what the problem was. 





Spam

Phish/Fraud
Not

spam
Forget previous

vote




--

Carl Peterson

*PORT NETWORKS*

401 E Pratt St, Ste 2553

Baltimore, MD 21202

(410) 637-3707

Re: [AFMUG] OT VPN over PPPOE

[chuck]

DHCPatriot

Not sure about the other questions.  

From: Carl Peterson 
Sent: Wednesday, February 28, 2018 9:47 AM
To: af@afmug.com 
Subject: Re: [AFMUG] OT VPN over PPPOE

Off topic, but what are you using for DHCP?  Are you running a BNG that 
authenticates the circuit?  i.e SVLAN/CVLAN or Option 82 circuit data?  



On Wed, Feb 28, 2018 at 11:33 AM, <ch...@wbmfg.com> wrote:

  I think he did call and I think some of his initial contact may have been 
with ServerPlus.  I don’t recall the total sequence of events.  It was 
escalated.  
  Our folks checked thing out and all appeared well for everything but the VPN. 
 
  We did err in not immediately converting him to DHCP as we are trying to 
complete that company wide.  

  From: Bill Prince 
  Sent: Wednesday, February 28, 2018 9:17 AM
  To: af@afmug.com 
  Subject: Re: [AFMUG] OT VPN over PPPOE

  Did he ever call you to report/resolve the issue? If you blew him off, maybe 
he has an issue. If he never called you, but went straight to Geek Squad, then 
he kind of took it on himself.



bp
<part15sbs{at}gmail{dot}com>

On 2/28/2018 8:02 AM, ch...@wbmfg.com wrote:

We are not sure as we don’t want to experiment on him now.  

Just trying to determine if we feel we have a moral duty to reimburse him 
for his geek squad expenses.  
If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.
But if this is common problem and we should have known it, then that is a 
different kettle of kittens.  

From: Donnie McCorkle 
Sent: Wednesday, February 28, 2018 8:12 AM
To: af@afmug.com 
    Subject: Re: [AFMUG] OT VPN over PPPOE

Was his MTU a factor?  He would manually have to set it on the router 
behind the PPPoE connection.

The limitation would have evaporated when converted to DHCP.





From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza
Sent: Tuesday, February 27, 2018 8:44 PM
To: Animal Farm mailto:af@afmug.com
    Subject: Re: [AFMUG] OT VPN over PPPOE



Yeah Chuck, we went back and forth with Time Warner getting them to open 
ports on router for cameras...upgraded NVR and used vendor platform access to 
finally give manager remote access and monitoring to camp cameras.  

Jaime Solorza



On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:

  I think I would tell him to did off. Try getting a credit from quest, 
att, Verizon, etc. Of course I have had some drinks

  On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:

Had a customer that works from home.  Could not make his VPN work.  

We thought perhaps it was a port issue.  Opened the ports on the Smart 
RG.  No good.



He spend $150 over the weekend on a geek squad type of service and they 
pointed their finger at us.  



So, just because we haven’t tried it, we switched him to DHCP and it 
started working.

We are in the process of converting everyone to DHCP.



He wants a credit in the amount of the money he paid the geek squad.  



Wonder if it was truly our fault.  Still don’t know why it started 
working or what the problem was.  





Spam
Phish/Fraud
Not spam
Forget previous vote







-- 

Carl Peterson


PORT NETWORKS

401 E Pratt St, Ste 2553

Baltimore, MD 21202

(410) 637-3707 

Re: [AFMUG] OT VPN over PPPOE

[chuck]

I have not got that answer yet.  

From: Carl Peterson 
Sent: Wednesday, February 28, 2018 9:42 AM
To: af@afmug.com 
Subject: Re: [AFMUG] OT VPN over PPPOE

Was it working, then something changed and it stopped working. 

or

Was it never working.

If the latter I'd say not a chance of reimbursement.  They should be super 
happy that their provider came up with a solution for them that fast to work 
around what is most likely their faulty VPN setup.  



On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart <p...@paulstewart.org> wrote:

  Unless you specifically recommended he contact Geek Squad then I’d suggest 
you are not morally responsible…. Just my two cents worth… 



  From: Af <af-boun...@afmug.com> on behalf of <ch...@wbmfg.com>
  Reply-To: <af@afmug.com>
  Date: Wednesday, February 28, 2018 at 11:02 AM


  To: <af@afmug.com>
  Subject: Re: [AFMUG] OT VPN over PPPOE


  We are not sure as we don’t want to experiment on him now.  



  Just trying to determine if we feel we have a moral duty to reimburse him for 
his geek squad expenses.  

  If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.

  But if this is common problem and we should have known it, then that is a 
different kettle of kittens.  



  From: Donnie McCorkle 

  Sent: Wednesday, February 28, 2018 8:12 AM

  To: af@afmug.com 

  Subject: Re: [AFMUG] OT VPN over PPPOE



  Was his MTU a factor?  He would manually have to set it on the router behind 
the PPPoE connection.

  The limitation would have evaporated when converted to DHCP.





  From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza
  Sent: Tuesday, February 27, 2018 8:44 PM
  To: Animal Farm <af@afmug.com>
  Subject: Re: [AFMUG] OT VPN over PPPOE



  Yeah Chuck, we went back and forth with Time Warner getting them to open 
ports on router for cameras...upgraded NVR and used vendor platform access to 
finally give manager remote access and monitoring to camp cameras.  

  Jaime Solorza



  On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:

I think I would tell him to did off. Try getting a credit from quest, att, 
Verizon, etc. Of course I have had some drinks

On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:

  Had a customer that works from home.  Could not make his VPN work.  

  We thought perhaps it was a port issue.  Opened the ports on the Smart 
RG.  No good.



  He spend $150 over the weekend on a geek squad type of service and they 
pointed their finger at us.  



  So, just because we haven’t tried it, we switched him to DHCP and it 
started working.

  We are in the process of converting everyone to DHCP.



  He wants a credit in the amount of the money he paid the geek squad.  



  Wonder if it was truly our fault.  Still don’t know why it started 
working or what the problem was.  


--


  Spam
  Phish/Fraud
  Not spam
  Forget previous vote





-- 

Carl Peterson


PORT NETWORKS

401 E Pratt St, Ste 2553

Baltimore, MD 21202

(410) 637-3707 

Re: [AFMUG] OT VPN over PPPOE

[Carl Peterson]

Off topic, but what are you using for DHCP?  Are you running a BNG that
authenticates the circuit?  i.e SVLAN/CVLAN or Option 82 circuit data?



On Wed, Feb 28, 2018 at 11:33 AM, <ch...@wbmfg.com> wrote:

> I think he did call and I think some of his initial contact may have been
> with ServerPlus.  I don’t recall the total sequence of events.  It was
> escalated.
> Our folks checked thing out and all appeared well for everything but the
> VPN.
> We did err in not immediately converting him to DHCP as we are trying to
> complete that company wide.
>
> *From:* Bill Prince
> *Sent:* Wednesday, February 28, 2018 9:17 AM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>
>
> Did he ever call you to report/resolve the issue? If you blew him off,
> maybe he has an issue. If he never called you, but went straight to Geek
> Squad, then he kind of took it on himself.
>
>
>
> bp
> <part15sbs{at}gmail{dot}com>
>
>
> On 2/28/2018 8:02 AM, ch...@wbmfg.com wrote:
>
> We are not sure as we don’t want to experiment on him now.
>
> Just trying to determine if we feel we have a moral duty to reimburse him
> for his geek squad expenses.
> If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.
> But if this is common problem and we should have known it, then that is a
> different kettle of kittens.
>
> *From:* Donnie McCorkle
> *Sent:* Wednesday, February 28, 2018 8:12 AM
> *To:* af@afmug.com
> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>
>
> Was his MTU a factor?  He would manually have to set it on the router
> behind the PPPoE connection.
>
> The limitation would have evaporated when converted to DHCP.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Jaime Solorza
> *Sent:* Tuesday, February 27, 2018 8:44 PM
> *To:* Animal Farm mailto:af@afmug.com
> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>
>
>
> Yeah Chuck, we went back and forth with Time Warner getting them to open
> ports on router for cameras...upgraded NVR and used vendor platform access
> to finally give manager remote access and monitoring to camp cameras.
>
> Jaime Solorza
>
>
>
> On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:
>
> I think I would tell him to did off. Try getting a credit from quest, att,
> Verizon, etc. Of course I have had some drinks
>
> On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:
>
> Had a customer that works from home.  Could not make his VPN work.
>
> We thought perhaps it was a port issue.  Opened the ports on the Smart
> RG.  No good.
>
>
>
> He spend $150 over the weekend on a geek squad type of service and they
> pointed their finger at us.
>
>
>
> So, just because we haven’t tried it, we switched him to DHCP and it
> started working.
>
> We are in the process of converting everyone to DHCP.
>
>
>
> He wants a credit in the amount of the money he paid the geek squad.
>
>
>
> Wonder if it was truly our fault.  Still don’t know why it started working
> or what the problem was.
>
> --
>
>
> Spam
> <https://emailfilteringservice.net/canit/b.php?c=s=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Phish/Fraud
> <https://emailfilteringservice.net/canit/b.php?c=p=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Not spam
> <https://emailfilteringservice.net/canit/b.php?c=n=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Forget previous vote
> <https://emailfilteringservice.net/canit/b.php?c=f=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
>
>
>


-- 

Carl Peterson

*PORT NETWORKS*

401 E Pratt St, Ste 2553

Baltimore, MD 21202

(410) 637-3707

Re: [AFMUG] OT VPN over PPPOE

[Carl Peterson]

Was it working, then something changed and it stopped working.

or

Was it never working.

If the latter I'd say not a chance of reimbursement.  They should be super
happy that their provider came up with a solution for them that fast to
work around what is most likely their faulty VPN setup.



On Wed, Feb 28, 2018 at 11:17 AM, Paul Stewart <p...@paulstewart.org> wrote:

> Unless you specifically recommended he contact Geek Squad then I’d suggest
> you are not morally responsible…. Just my two cents worth…
>
>
>
> *From: *Af <af-boun...@afmug.com> on behalf of <ch...@wbmfg.com>
> *Reply-To: *<af@afmug.com>
> *Date: *Wednesday, February 28, 2018 at 11:02 AM
>
> *To: *<af@afmug.com>
> *Subject: *Re: [AFMUG] OT VPN over PPPOE
>
>
>
> We are not sure as we don’t want to experiment on him now.
>
>
>
> Just trying to determine if we feel we have a moral duty to reimburse him
> for his geek squad expenses.
>
> If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.
>
> But if this is common problem and we should have known it, then that is a
> different kettle of kittens.
>
>
>
> *From:* Donnie McCorkle
>
> *Sent:* Wednesday, February 28, 2018 8:12 AM
>
> *To:* af@afmug.com
>
> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>
>
>
> Was his MTU a factor?  He would manually have to set it on the router
> behind the PPPoE connection.
>
> The limitation would have evaporated when converted to DHCP.
>
>
>
>
>
> *From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Jaime Solorza
> *Sent:* Tuesday, February 27, 2018 8:44 PM
> *To:* Animal Farm <af@afmug.com>
> *Subject:* Re: [AFMUG] OT VPN over PPPOE
>
>
>
> Yeah Chuck, we went back and forth with Time Warner getting them to open
> ports on router for cameras...upgraded NVR and used vendor platform access
> to finally give manager remote access and monitoring to camp cameras.
>
> Jaime Solorza
>
>
>
> On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:
>
> I think I would tell him to did off. Try getting a credit from quest, att,
> Verizon, etc. Of course I have had some drinks
>
> On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:
>
> Had a customer that works from home.  Could not make his VPN work.
>
> We thought perhaps it was a port issue.  Opened the ports on the Smart
> RG.  No good.
>
>
>
> He spend $150 over the weekend on a geek squad type of service and they
> pointed their finger at us.
>
>
>
> So, just because we haven’t tried it, we switched him to DHCP and it
> started working.
>
> We are in the process of converting everyone to DHCP.
>
>
>
> He wants a credit in the amount of the money he paid the geek squad.
>
>
>
> Wonder if it was truly our fault.  Still don’t know why it started working
> or what the problem was.
>
> --
>
>
> Spam
> <https://emailfilteringservice.net/canit/b.php?c=s=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Phish/Fraud
> <https://emailfilteringservice.net/canit/b.php?c=p=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Not spam
> <https://emailfilteringservice.net/canit/b.php?c=n=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
> Forget previous vote
> <https://emailfilteringservice.net/canit/b.php?c=f=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
>



-- 

Carl Peterson

*PORT NETWORKS*

401 E Pratt St, Ste 2553

Baltimore, MD 21202

(410) 637-3707

Re: [AFMUG] OT VPN over PPPOE

[chuck]

I think he did call and I think some of his initial contact may have been with 
ServerPlus.  I don’t recall the total sequence of events.  It was escalated.  
Our folks checked thing out and all appeared well for everything but the VPN.  
We did err in not immediately converting him to DHCP as we are trying to 
complete that company wide.  

From: Bill Prince 
Sent: Wednesday, February 28, 2018 9:17 AM
To: af@afmug.com 
Subject: Re: [AFMUG] OT VPN over PPPOE

Did he ever call you to report/resolve the issue? If you blew him off, maybe he 
has an issue. If he never called you, but went straight to Geek Squad, then he 
kind of took it on himself.



bp
<part15sbs{at}gmail{dot}com>

On 2/28/2018 8:02 AM, ch...@wbmfg.com wrote:

  We are not sure as we don’t want to experiment on him now.  

  Just trying to determine if we feel we have a moral duty to reimburse him for 
his geek squad expenses.  
  If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.
  But if this is common problem and we should have known it, then that is a 
different kettle of kittens.  

  From: Donnie McCorkle 
  Sent: Wednesday, February 28, 2018 8:12 AM
  To: af@afmug.com 
  Subject: Re: [AFMUG] OT VPN over PPPOE

  Was his MTU a factor?  He would manually have to set it on the router behind 
the PPPoE connection.

  The limitation would have evaporated when converted to DHCP.

   

   

  From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza
  Sent: Tuesday, February 27, 2018 8:44 PM
  To: Animal Farm mailto:af@afmug.com
  Subject: Re: [AFMUG] OT VPN over PPPOE

   

  Yeah Chuck, we went back and forth with Time Warner getting them to open 
ports on router for cameras...upgraded NVR and used vendor platform access to 
finally give manager remote access and monitoring to camp cameras.  

  Jaime Solorza

   

  On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:

I think I would tell him to did off. Try getting a credit from quest, att, 
Verizon, etc. Of course I have had some drinks

On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:

  Had a customer that works from home.  Could not make his VPN work.  

  We thought perhaps it was a port issue.  Opened the ports on the Smart 
RG.  No good.

   

  He spend $150 over the weekend on a geek squad type of service and they 
pointed their finger at us.  

   

  So, just because we haven’t tried it, we switched him to DHCP and it 
started working.

  We are in the process of converting everyone to DHCP.

   

  He wants a credit in the amount of the money he paid the geek squad.  

   

  Wonder if it was truly our fault.  Still don’t know why it started 
working or what the problem was.  


--


  Spam
  Phish/Fraud
  Not spam
  Forget previous vote

Re: [AFMUG] OT VPN over PPPOE

[Paul Stewart]

Unless you specifically recommended he contact Geek Squad then I’d suggest you 
are not morally responsible…. Just my two cents worth… 

 

From: Af <af-boun...@afmug.com> on behalf of <ch...@wbmfg.com>
Reply-To: <af@afmug.com>
Date: Wednesday, February 28, 2018 at 11:02 AM
To: <af@afmug.com>
Subject: Re: [AFMUG] OT VPN over PPPOE

 

We are not sure as we don’t want to experiment on him now.  

 

Just trying to determine if we feel we have a moral duty to reimburse him for 
his geek squad expenses.  

If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.

But if this is common problem and we should have known it, then that is a 
different kettle of kittens.  

 

From: Donnie McCorkle 

Sent: Wednesday, February 28, 2018 8:12 AM

To: af@afmug.com 

Subject: Re: [AFMUG] OT VPN over PPPOE

 

Was his MTU a factor?  He would manually have to set it on the router behind 
the PPPoE connection.

The limitation would have evaporated when converted to DHCP.

 

 

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza
Sent: Tuesday, February 27, 2018 8:44 PM
To: Animal Farm <af@afmug.com>
Subject: Re: [AFMUG] OT VPN over PPPOE

 

Yeah Chuck, we went back and forth with Time Warner getting them to open ports 
on router for cameras...upgraded NVR and used vendor platform access to finally 
give manager remote access and monitoring to camp cameras.  

Jaime Solorza

 

On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:

I think I would tell him to did off. Try getting a credit from quest, att, 
Verizon, etc. Of course I have had some drinks

On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:

Had a customer that works from home.  Could not make his VPN work.  

We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  No 
good.

 

He spend $150 over the weekend on a geek squad type of service and they pointed 
their finger at us.  

 

So, just because we haven’t tried it, we switched him to DHCP and it started 
working.

We are in the process of converting everyone to DHCP.

 

He wants a credit in the amount of the money he paid the geek squad.  

 

Wonder if it was truly our fault.  Still don’t know why it started working or 
what the problem was.  


Spam
Phish/Fraud
Not spam
Forget previous vote

Re: [AFMUG] OT VPN over PPPOE

[Bill Prince]

Did he ever call you to report/resolve the issue? If you blew him off, 
maybe he has an issue. If he never called you, but went straight to Geek 
Squad, then he kind of took it on himself.



bp
<part15sbs{at}gmail{dot}com>

On 2/28/2018 8:02 AM, ch...@wbmfg.com wrote:

We are not sure as we don’t want to experiment on him now.
Just trying to determine if we feel we have a moral duty to reimburse 
him for his geek squad expenses.

If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.
But if this is common problem and we should have known it, then that 
is a different kettle of kittens.

*From:* Donnie McCorkle
*Sent:* Wednesday, February 28, 2018 8:12 AM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] OT VPN over PPPOE

Was his MTU a factor?  He would manually have to set it on the router 
behind the PPPoE connection.


The limitation would have evaporated when converted to DHCP.

*From:* Af [mailto:af-boun...@afmug.com] *On Behalf Of *Jaime Solorza
*Sent:* Tuesday, February 27, 2018 8:44 PM
*To:* Animal Farm <af@afmug.com>
*Subject:* Re: [AFMUG] OT VPN over PPPOE

Yeah Chuck, we went back and forth with Time Warner getting them to 
open ports on router for cameras...upgraded NVR and used vendor 
platform access to finally give manager remote access and monitoring 
to camp cameras.


Jaime Solorza

On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:

I think I would tell him to did off. Try getting a credit from
quest, att, Verizon, etc. Of course I have had some drinks

On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:

Had a customer that works from home.  Could not make his VPN
work.

We thought perhaps it was a port issue.  Opened the ports on
the Smart RG.  No good.

He spend $150 over the weekend on a geek squad type of service
and they pointed their finger at us.

So, just because we haven’t tried it, we switched him to DHCP
and it started working.

We are in the process of converting everyone to DHCP.

He wants a credit in the amount of the money he paid the geek
squad.

Wonder if it was truly our fault.  Still don’t know why it
started working or what the problem was.




Spam 
<https://emailfilteringservice.net/canit/b.php?c=s=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
Phish/Fraud 
<https://emailfilteringservice.net/canit/b.php?c=p=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
Not spam 
<https://emailfilteringservice.net/canit/b.php?c=n=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
Forget previous vote 
<https://emailfilteringservice.net/canit/b.php?c=f=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>

Re: [AFMUG] OT VPN over PPPOE

[chuck]

We are not sure as we don’t want to experiment on him now.  

Just trying to determine if we feel we have a moral duty to reimburse him for 
his geek squad expenses.  
If his VPN is not robust enough for PPPOE, I don’t feel much compulsion.
But if this is common problem and we should have known it, then that is a 
different kettle of kittens.  

From: Donnie McCorkle 
Sent: Wednesday, February 28, 2018 8:12 AM
To: af@afmug.com 
Subject: Re: [AFMUG] OT VPN over PPPOE

Was his MTU a factor?  He would manually have to set it on the router behind 
the PPPoE connection.

The limitation would have evaporated when converted to DHCP.

 

 

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza
Sent: Tuesday, February 27, 2018 8:44 PM
To: Animal Farm <af@afmug.com>
Subject: Re: [AFMUG] OT VPN over PPPOE

 

Yeah Chuck, we went back and forth with Time Warner getting them to open ports 
on router for cameras...upgraded NVR and used vendor platform access to finally 
give manager remote access and monitoring to camp cameras.  

Jaime Solorza

 

On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com> wrote:

  I think I would tell him to did off. Try getting a credit from quest, att, 
Verizon, etc. Of course I have had some drinks

  On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com> wrote:

Had a customer that works from home.  Could not make his VPN work.  

We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  
No good.

 

He spend $150 over the weekend on a geek squad type of service and they 
pointed their finger at us.  

 

So, just because we haven’t tried it, we switched him to DHCP and it 
started working.

We are in the process of converting everyone to DHCP.

 

He wants a credit in the amount of the money he paid the geek squad.  

 

Wonder if it was truly our fault.  Still don’t know why it started working 
or what the problem was.  





Spam
Phish/Fraud
Not spam
Forget previous vote

Re: [AFMUG] OT VPN over PPPOE

[Donnie McCorkle]

Was his MTU a factor?  He would manually have to set it on the router behind 
the PPPoE connection.

The limitation would have evaporated when converted to DHCP.





From: Af [mailto:af-boun...@afmug.com] On Behalf Of Jaime Solorza
Sent: Tuesday, February 27, 2018 8:44 PM
To: Animal Farm <af@afmug.com>
Subject: Re: [AFMUG] OT VPN over PPPOE



Yeah Chuck, we went back and forth with Time Warner getting them to open ports 
on router for cameras...upgraded NVR and used vendor platform access to finally 
give manager remote access and monitoring to camp cameras.

Jaime Solorza



On Feb 27, 2018 7:31 PM, "Lewis Bergman" <lewis.berg...@gmail.com 
<mailto:lewis.berg...@gmail.com> > wrote:

I think I would tell him to did off. Try getting a credit from quest, att, 
Verizon, etc. Of course I have had some drinks

On Mon, Feb 26, 2018, 4:06 PM Chuck McCown <ch...@wbmfg.com 
<mailto:ch...@wbmfg.com> > wrote:

Had a customer that works from home.  Could not make his VPN work.

We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  No 
good.



He spend $150 over the weekend on a geek squad type of service and they pointed 
their finger at us.



So, just because we haven’t tried it, we switched him to DHCP and it started 
working.

We are in the process of converting everyone to DHCP.



He wants a credit in the amount of the money he paid the geek squad.



Wonder if it was truly our fault.  Still don’t know why it started working or 
what the problem was.

  _


Spam 
<https://emailfilteringservice.net/canit/b.php?c=s=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
Phish/Fraud 
<https://emailfilteringservice.net/canit/b.php?c=p=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
Not spam 
<https://emailfilteringservice.net/canit/b.php?c=n=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>
Forget previous vote 
<https://emailfilteringservice.net/canit/b.php?c=f=09Vg2I6gq=12edce15c58f=atcjet-net=20180227>

Re: [AFMUG] OT VPN over PPPOE

[Jaime Solorza]

Yeah Chuck, we went back and forth with Time Warner getting them to open
ports on router for cameras...upgraded NVR and used vendor platform access
to finally give manager remote access and monitoring to camp cameras.

Jaime Solorza

On Feb 27, 2018 7:31 PM, "Lewis Bergman"  wrote:

> I think I would tell him to did off. Try getting a credit from quest, att,
> Verizon, etc. Of course I have had some drinks
>
> On Mon, Feb 26, 2018, 4:06 PM Chuck McCown  wrote:
>
>> Had a customer that works from home.  Could not make his VPN work.
>> We thought perhaps it was a port issue.  Opened the ports on the Smart
>> RG.  No good.
>>
>> He spend $150 over the weekend on a geek squad type of service and they
>> pointed their finger at us.
>>
>> So, just because we haven’t tried it, we switched him to DHCP and it
>> started working.
>> We are in the process of converting everyone to DHCP.
>>
>> He wants a credit in the amount of the money he paid the geek squad.
>>
>> Wonder if it was truly our fault.  Still don’t know why it started
>> working or what the problem was.
>>
>

Re: [AFMUG] OT VPN over PPPOE

[Lewis Bergman]

I think I would tell him to did off. Try getting a credit from quest, att,
Verizon, etc. Of course I have had some drinks

On Mon, Feb 26, 2018, 4:06 PM Chuck McCown  wrote:

> Had a customer that works from home.  Could not make his VPN work.
> We thought perhaps it was a port issue.  Opened the ports on the Smart
> RG.  No good.
>
> He spend $150 over the weekend on a geek squad type of service and they
> pointed their finger at us.
>
> So, just because we haven’t tried it, we switched him to DHCP and it
> started working.
> We are in the process of converting everyone to DHCP.
>
> He wants a credit in the amount of the money he paid the geek squad.
>
> Wonder if it was truly our fault.  Still don’t know why it started working
> or what the problem was.
>

Re: [AFMUG] OT VPN over PPPOE

[CBB - Jay Fuller]

I'd like to be a fly on the wall when you explain that to him lol

  - Original Message - 
  From: Chuck McCown 
  To: af@afmug.com 
  Sent: Monday, February 26, 2018 6:29 PM
  Subject: Re: [AFMUG] OT VPN over PPPOE


  Thanks

  From: Colin Stanners 
  Sent: Monday, February 26, 2018 5:19 PM
  To: af@afmug.com 
  Subject: Re: [AFMUG] OT VPN over PPPOE

  Very likely MTU/fragmentation issue. If you're using PPPoE you have a smaller 
MTU (1480 / 1492 bytes), some badly configured VPN endpoints may not accept 
fragmentation that is necessary on packets below 1500.


  On Mon, Feb 26, 2018 at 6:06 PM, Chuck McCown <ch...@wbmfg.com> wrote:

Had a customer that works from home.  Could not make his VPN work.  
We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  
No good.

He spend $150 over the weekend on a geek squad type of service and they 
pointed their finger at us.  

So, just because we haven’t tried it, we switched him to DHCP and it 
started working.
We are in the process of converting everyone to DHCP.

He wants a credit in the amount of the money he paid the geek squad.  

Wonder if it was truly our fault.  Still don’t know why it started working 
or what the problem was.  

Re: [AFMUG] OT VPN over PPPOE

[Dave]

As far as your fault I would say no.
You did not tell him to go to geek squad for assist Right?


On 02/26/2018 06:29 PM, Chuck McCown wrote:

Thanks
*From:* Colin Stanners
*Sent:* Monday, February 26, 2018 5:19 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] OT VPN over PPPOE
Very likely MTU/fragmentation issue. If you're using PPPoE you have a 
smaller MTU (1480 / 1492 bytes), some badly configured VPN endpoints 
may not accept fragmentation that is necessary on packets below 1500.

On Mon, Feb 26, 2018 at 6:06 PM, Chuck McCown <ch...@wbmfg.com> wrote:

Had a customer that works from home.  Could not make his VPN work.
We thought perhaps it was a port issue. Opened the ports on the
Smart RG.  No good.
He spend $150 over the weekend on a geek squad type of service and
they pointed their finger at us.
So, just because we haven’t tried it, we switched him to DHCP and
it started working.
We are in the process of converting everyone to DHCP.
He wants a credit in the amount of the money he paid the geek squad.
Wonder if it was truly our fault.  Still don’t know why it started
working or what the problem was.



--

Re: [AFMUG] OT VPN over PPPOE

[Dave]

+1 on the MTU thingy


On 02/26/2018 06:29 PM, Chuck McCown wrote:

Thanks
*From:* Colin Stanners
*Sent:* Monday, February 26, 2018 5:19 PM
*To:* af@afmug.com
*Subject:* Re: [AFMUG] OT VPN over PPPOE
Very likely MTU/fragmentation issue. If you're using PPPoE you have a 
smaller MTU (1480 / 1492 bytes), some badly configured VPN endpoints 
may not accept fragmentation that is necessary on packets below 1500.

On Mon, Feb 26, 2018 at 6:06 PM, Chuck McCown <ch...@wbmfg.com> wrote:

Had a customer that works from home.  Could not make his VPN work.
We thought perhaps it was a port issue. Opened the ports on the
Smart RG.  No good.
He spend $150 over the weekend on a geek squad type of service and
they pointed their finger at us.
So, just because we haven’t tried it, we switched him to DHCP and
it started working.
We are in the process of converting everyone to DHCP.
He wants a credit in the amount of the money he paid the geek squad.
Wonder if it was truly our fault.  Still don’t know why it started
working or what the problem was.



--

Re: [AFMUG] OT VPN over PPPOE

[Dennis Burgess]

PPPoE should NOT affect VPNs or websites, however, some administrators have 
told them to reply with no not fragment as well as 1500 byte packet sizes, as 
one user reported here, as well as other users have incorrect or bad (old) 
software configurations.  99.99% of the time it will work correctly, for both 
IPv6 and IPv4.   The big thing here is how to handle IPv6 traffic, without a 
tunnel to capture traffic, its very hard to rate limit and/or ensure the client 
gets the same addresses.  This is why we recommend to use PPPoE.

Dennis

From: Af [mailto:af-boun...@afmug.com] On Behalf Of Paul Stewart
Sent: Tuesday, February 27, 2018 5:29 AM
To: af@afmug.com
Subject: Re: [AFMUG] OT VPN over PPPOE

For what it’s worth, I VPN over PPPOE very often …. Works very well.  However I 
did have a point in time where it was totally unstable and after some wireshark 
traces I found it to be an MTU issue for sure.  The client was Pulse Secure 
(former Juniper Pulse) and I was unknowingly running an older client … the 
client didn’t do path discovery correctly and sent all traffic with DF bit set 
…doh …

I upgraded the client and all is well since

Paul


From: Af <af-boun...@afmug.com<mailto:af-boun...@afmug.com>> on behalf of 
Mathew Howard <mhoward...@gmail.com<mailto:mhoward...@gmail.com>>
Reply-To: <af@afmug.com<mailto:af@afmug.com>>
Date: Monday, February 26, 2018 at 7:57 PM
To: af <af@afmug.com<mailto:af@afmug.com>>
Subject: Re: [AFMUG] OT VPN over PPPOE

It's a pretty good bet that any Pppoe connection is going to have an MTU of 
1492 or less... But yeah, any decent VPN client should be able to handle that 
just fine... and most un-decent ones too, for that matter

On Mon, Feb 26, 2018, 6:28 PM Forrest Christian (List Account) 
<li...@packetflux.com<mailto:li...@packetflux.com>> wrote:
Depending on the exact settings in PPPoE it may have a smaller MTU than 'normal 
ethernet'.

Any decent VPN should be able to handle this, however.

-forrest

On Mon, Feb 26, 2018 at 5:06 PM, Chuck McCown 
<ch...@wbmfg.com<mailto:ch...@wbmfg.com>> wrote:
Had a customer that works from home.  Could not make his VPN work.
We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  No 
good.

He spend $150 over the weekend on a geek squad type of service and they pointed 
their finger at us.

So, just because we haven’t tried it, we switched him to DHCP and it started 
working.
We are in the process of converting everyone to DHCP.

He wants a credit in the amount of the money he paid the geek squad.

Wonder if it was truly our fault.  Still don’t know why it started working or 
what the problem was.



--
Forrest Christian CEO, PacketFlux Technologies, Inc.
Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
forre...@imach.com<mailto:forre...@imach.com> | 
http://www.packetflux.com<http://www.packetflux.com/>
[https://s3.amazonaws.com/images.wisestamp.com/icons/linkedin.png]<http://www.linkedin.com/in/fwchristian>
 [https://s3.amazonaws.com/images.wisestamp.com/icons/facebook.png] 
<http://facebook.com/packetflux>  
[https://s3.amazonaws.com/images.wisestamp.com/icons/twitter.png] 
<http://twitter.com/@packetflux>

Re: [AFMUG] OT VPN over PPPOE

[Paul Stewart]

For what it’s worth, I VPN over PPPOE very often …. Works very well.  However I 
did have a point in time where it was totally unstable and after some wireshark 
traces I found it to be an MTU issue for sure.  The client was Pulse Secure 
(former Juniper Pulse) and I was unknowingly running an older client … the 
client didn’t do path discovery correctly and sent all traffic with DF bit set 
…doh …

 

I upgraded the client and all is well since 

 

Paul

 

 

From: Af <af-boun...@afmug.com> on behalf of Mathew Howard 
<mhoward...@gmail.com>
Reply-To: <af@afmug.com>
Date: Monday, February 26, 2018 at 7:57 PM
To: af <af@afmug.com>
Subject: Re: [AFMUG] OT VPN over PPPOE

 

It's a pretty good bet that any Pppoe connection is going to have an MTU of 
1492 or less... But yeah, any decent VPN client should be able to handle that 
just fine... and most un-decent ones too, for that matter

 

On Mon, Feb 26, 2018, 6:28 PM Forrest Christian (List Account) 
<li...@packetflux.com> wrote:

Depending on the exact settings in PPPoE it may have a smaller MTU than 'normal 
ethernet'.

 

Any decent VPN should be able to handle this, however.

 

-forrest

 

On Mon, Feb 26, 2018 at 5:06 PM, Chuck McCown <ch...@wbmfg.com> wrote:

Had a customer that works from home.  Could not make his VPN work.  

We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  No 
good.

 

He spend $150 over the weekend on a geek squad type of service and they pointed 
their finger at us.  

 

So, just because we haven’t tried it, we switched him to DHCP and it started 
working.

We are in the process of converting everyone to DHCP.

 

He wants a credit in the amount of the money he paid the geek squad.  

 

Wonder if it was truly our fault.  Still don’t know why it started working or 
what the problem was.  



 

-- 

Forrest Christian CEO, PacketFlux Technologies, Inc.Tel: 406-449-3345 | 
Address: 3577 Countryside Road, Helena, MT 59602
forre...@imach.com | http://www.packetflux.com  

Re: [AFMUG] OT VPN over PPPOE

[Mark - Myakka Technologies]

Title: Re: [AFMUG] OT VPN over PPPOE


Chuck,

How is your PPPoE setup?  We set PPPoE up in our ONT then DHCP the customer's router with a private IP.  That works 99% of the time.  Every once in a while we get a "problem" VPN that just will not work.  In that case we set our system up in bridge mode and the customer is responsible for programming the PPPoE in their router.  So far that has fixed all issues.

-- 
Best regards,
 Mark                            mailto:m...@mailmt.com

Myakka Technologies, Inc.
www.MyakkaTech.com

--

Monday, February 26, 2018, 7:06:18 PM, you wrote:





Had a customer that works from home.  Could not make his VPN work.  
We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  No good.
 
He spend $150 over the weekend on a geek squad type of service and they pointed their finger at us.  
 
So, just because we haven’t tried it, we switched him to DHCP and it started working.
We are in the process of converting everyone to DHCP.
 
He wants a credit in the amount of the money he paid the geek squad.  
 
Wonder if it was truly our fault.  Still don’t know why it started working or what the problem was.  

Re: [AFMUG] OT VPN over PPPOE

[Mathew Howard]

It's a pretty good bet that any Pppoe connection is going to have an MTU of
1492 or less... But yeah, any decent VPN client should be able to handle
that just fine... and most un-decent ones too, for that matter

On Mon, Feb 26, 2018, 6:28 PM Forrest Christian (List Account) <
li...@packetflux.com> wrote:

> Depending on the exact settings in PPPoE it may have a smaller MTU than
> 'normal ethernet'.
>
> Any decent VPN should be able to handle this, however.
>
> -forrest
>
> On Mon, Feb 26, 2018 at 5:06 PM, Chuck McCown  wrote:
>
>> Had a customer that works from home.  Could not make his VPN work.
>> We thought perhaps it was a port issue.  Opened the ports on the Smart
>> RG.  No good.
>>
>> He spend $150 over the weekend on a geek squad type of service and they
>> pointed their finger at us.
>>
>> So, just because we haven’t tried it, we switched him to DHCP and it
>> started working.
>> We are in the process of converting everyone to DHCP.
>>
>> He wants a credit in the amount of the money he paid the geek squad.
>>
>> Wonder if it was truly our fault.  Still don’t know why it started
>> working or what the problem was.
>>
>
>
>
> --
> *Forrest Christian* *CEO**, PacketFlux Technologies, Inc.*
> Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
> forre...@imach.com | http://www.packetflux.com
>   
>   
>
>

Re: [AFMUG] OT VPN over PPPOE

[Chuck McCown]

Thanks

From: Colin Stanners 
Sent: Monday, February 26, 2018 5:19 PM
To: af@afmug.com 
Subject: Re: [AFMUG] OT VPN over PPPOE

Very likely MTU/fragmentation issue. If you're using PPPoE you have a smaller 
MTU (1480 / 1492 bytes), some badly configured VPN endpoints may not accept 
fragmentation that is necessary on packets below 1500.


On Mon, Feb 26, 2018 at 6:06 PM, Chuck McCown <ch...@wbmfg.com> wrote:

  Had a customer that works from home.  Could not make his VPN work.  
  We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  
No good.

  He spend $150 over the weekend on a geek squad type of service and they 
pointed their finger at us.  

  So, just because we haven’t tried it, we switched him to DHCP and it started 
working.
  We are in the process of converting everyone to DHCP.

  He wants a credit in the amount of the money he paid the geek squad.  

  Wonder if it was truly our fault.  Still don’t know why it started working or 
what the problem was.  

Re: [AFMUG] OT VPN over PPPOE

[Forrest Christian (List Account)]

Depending on the exact settings in PPPoE it may have a smaller MTU than
'normal ethernet'.

Any decent VPN should be able to handle this, however.

-forrest

On Mon, Feb 26, 2018 at 5:06 PM, Chuck McCown  wrote:

> Had a customer that works from home.  Could not make his VPN work.
> We thought perhaps it was a port issue.  Opened the ports on the Smart
> RG.  No good.
>
> He spend $150 over the weekend on a geek squad type of service and they
> pointed their finger at us.
>
> So, just because we haven’t tried it, we switched him to DHCP and it
> started working.
> We are in the process of converting everyone to DHCP.
>
> He wants a credit in the amount of the money he paid the geek squad.
>
> Wonder if it was truly our fault.  Still don’t know why it started working
> or what the problem was.
>



-- 
*Forrest Christian* *CEO**, PacketFlux Technologies, Inc.*
Tel: 406-449-3345 | Address: 3577 Countryside Road, Helena, MT 59602
forre...@imach.com | http://www.packetflux.com
  

Re: [AFMUG] OT VPN over PPPOE

[Cassidy B. Larson]

Sounds like a MTU issue (PMTUD perhaps?).  I’m guessing the other side of the 
VPN was wanting MTU to be 1500 bytes, but due to PPPoE overhead the client 
won’t ever be able to receive the full 1500 bytes. So it’s sad and won’t work.

We use PPPoE and had one customer that couldn’t get to a random vendors 
webpage. Turns out the webserver he was connecting to was incorrectly 
configured and always replied with 1500 byte MTUs even though the sender says 
“no, I can’t do 1500 bytes!”. Wireshark packet capture told us that.  I suspect 
something similar for your issue.

-c


> On Feb 26, 2018, at 5:06 PM, Chuck McCown  wrote:
> 
> Had a customer that works from home.  Could not make his VPN work.
> We thought perhaps it was a port issue.  Opened the ports on the Smart RG.  
> No good.
> 
> He spend $150 over the weekend on a geek squad type of service and they 
> pointed their finger at us.
> 
> So, just because we haven’t tried it, we switched him to DHCP and it started 
> working.
> We are in the process of converting everyone to DHCP.
> 
> He wants a credit in the amount of the money he paid the geek squad.
> 
> Wonder if it was truly our fault.  Still don’t know why it started working or 
> what the problem was.

Re: [AFMUG] OT VPN over PPPOE

[can...@believewireless.net]

I would try to reproduce the problem first. Could be an MTU issue on the
VPN setting.

On Mon, Feb 26, 2018 at 7:06 PM, Chuck McCown  wrote:

> Had a customer that works from home.  Could not make his VPN work.
> We thought perhaps it was a port issue.  Opened the ports on the Smart
> RG.  No good.
>
> He spend $150 over the weekend on a geek squad type of service and they
> pointed their finger at us.
>
> So, just because we haven’t tried it, we switched him to DHCP and it
> started working.
> We are in the process of converting everyone to DHCP.
>
> He wants a credit in the amount of the money he paid the geek squad.
>
> Wonder if it was truly our fault.  Still don’t know why it started working
> or what the problem was.
>

Re: [AFMUG] OT VPN over PPPOE

[Colin Stanners]

Very likely MTU/fragmentation issue. If you're using PPPoE you have a
smaller MTU (1480 / 1492 bytes), some badly configured VPN endpoints may
not accept fragmentation that is necessary on packets below 1500.

On Mon, Feb 26, 2018 at 6:06 PM, Chuck McCown  wrote:

> Had a customer that works from home.  Could not make his VPN work.
> We thought perhaps it was a port issue.  Opened the ports on the Smart
> RG.  No good.
>
> He spend $150 over the weekend on a geek squad type of service and they
> pointed their finger at us.
>
> So, just because we haven’t tried it, we switched him to DHCP and it
> started working.
> We are in the process of converting everyone to DHCP.
>
> He wants a credit in the amount of the money he paid the geek squad.
>
> Wonder if it was truly our fault.  Still don’t know why it started working
> or what the problem was.
>