Anyone in Germany looking for someone like me?
Please let me know of any opportunities you might have or have knowledge of. Regards, Roger http://www.geocities.com/wojathome/misc/CV.htm Quality Assurance and Information Management Is simplicity best, or simply the easiest? Martin L Gore ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: DSL
Hi Kathy, For importing vendor data, Plz follow these steps. 1. Open BMC User tool. 2. Select the PDL:ESIDImportConsole form, and then click New. 3. Form will appear. Select an option for the type of data to import. Select only one option at a time, in the following recommended order. Version, manufacturer etc., as given order on form. 4. Click import data. 5. Once the import is complete, you can view or search the newly imported data from the Definitive Software Library console. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kathy Morris Sent: Thursday, July 31, 2008 2:38 AM To: arslist@ARSLIST.ORG Subject: DSL ** On the DSL Console I do not see any entries. I read the DSL Admin Guide and it says that to import the data from PDL:ESIDImportConsole form. I check off the Version box and nothing imports. I went back to try to get the patch levels off of the support website. I several patches - however I am not sure what I am supposed to do with these patches - I concerned about installing the patch because I do not want to wipe out any existing workflow. Then we have to go thru a chain of approvals... How do I get the DSL data into the DSL Console? _ The Famous, the Infamous, the Lame - in your browser. Get http://toolbar.aol.com/tmz/download.html?NCID=aolcmp000514 the TMZ Toolbar Now! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7, Change Management - Risk level issue
Hi Chowdhury, You can create a collection of questions (risk factors) with answer choices and predetermined risk values associated with each answer choice. Your answers to these questions enables you to compute a more detailed risk value based on a set of specific circumstances rather than simply choosing one of the predefined risk levels. When you create risks, include all the questions that your company needs answered to complete a change request You can find this configuration form using , Application admin console - Custom Configuration - Change Management - Risk Factors: - Change risk selection. Hope this helps... Regards, Sandeep Vyom Labs Pvt. Ltd. An ISO 2 certified company. Consulting | Outsourcing | Training || BMC Remedy BSM | ITIL Web: www.vyomlabs.com _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Wednesday, July 30, 2008 10:56 PM To: arslist@ARSLIST.ORG Subject: ITSM 7, Change Management - Risk level issue Is anyone using the Risk Level matrix OOTB in Change Management? Have you figured out how to configure the questions so the actual Risk Level changes? I'm in the prelim stages of looking into the workflow but it seems no matter what you pick, the Risk Level is 1! Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Force Language settings to English
Hi thanks for your response, Changing the locale to en_US in the User Preference records will effectively force the language in English... But assuming that there is one newly created user who is connecting ARS via the Web. The user do not have yet one entry in the AR System User Preference form. I create a workflow so that this entry is automatically created when he get connected the first time and also set then the locale to en_US. But this change will only be taken into account the next time he is logging. Until then the language will still be the one defined in the browser. So I assume that I should change that and automatically create this entry in the User Preference when a new user is created in the user schema ? Furthermore, even if the locale is set to en_US for all user, when we get access to the login page (login.jsp), this page is also set to the one defined in the browser (French in my case) and I will also enforce this page to be in English. Do you have any idea on how to fix both problem ? Thanks Regards Pascal -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, July 30, 2008 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: Force Language settings to English Pascal, I am not sure what you meant by default directly on the server itself... but I am sure that if you tried hard enough you could find the JavaScript that the browser is using to determine the language that the browse is using and then short cut it to always return the right value for English. However, I think a much more sustainable approach is to add User Preference records for all of your users and set the Language settings there. This way you maintain the data and do not have to much with the vendor supplied code at all. ( And set your Mid-Tier to use the preference server where your maintaining that data. I also have to mention that I HOPE that the preference record setting would be used over any browser detection value, but I have not verified that behavior.) Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Wed, Jul 30, 2008 at 6:49 AM, Tournier, Pascal [EMAIL PROTECTED] wrote: ** Hi, We have recently migrated to Remedy ARS version 7.0.1 on HP UNIX and wanted to go to the Web access interface via Mid-tier. My question concern the language settings, is there a way to force the locale language to English... If I'm using Firefox for example, ARS is taking the language configured for the browser, so the login page is in french in my case and also for each form the web tool bar associated is also in French.. I have noticed that we can change this settings per user in the AR System User Preference schema but I was wondering if we can setup that per default directly on the server itself so that only English is used independently from the browser language settings. Thanks Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
How can I can interact between a Display only form and a Regular form
Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier. I'm currently designing the main home page (display-only form) which basically contains a vertical navigation fields as my main menu to get access to the different forms and those forms are opened in this main home page in a View field. Sometimes, opening a new form in this View field take quite some times until it appears and I'm wondering how I can insert any kind of message appearing or anything informing the user that the page is currently loading so that user are aware that something is going on... I tried several possibility but I didn't reach the point on doing that.. I tried using the Remedy workflow were when I click on the menu to access one form, one field is appearing in the Home page saying that the requested page is currently loaded (this works) and by using a Windows Load active link on this newly opened form, I wanted to hide the message in the main Page.. but this doesn't work, I can't interact on any field in this main home page anymore. The concept is that I've one main home page and I open into that page another form in a View field. But somehow I can't link both schema together.. Does it come from the fact the main page is a Display-only form ? Does someone have any help on that ... Can I otherwise include any kind of JavaScript code into that View field in order to do that ? Thanks Regards ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Force Language settings to English
Pascal, It should not be to hard to create an outer Join form between the User form and the AR System User Preference form so that you can do a one time back fill of any missing records. (And keep the join around.. one time things tend to end up being handy more than once. :) Then as you say you could add workflow (on submit to the User form) that would auto create the AR System User Preference record. As far as the Login page goes I think the requirement is to always use a specific local. So ... If you have already customized the login.jsp then I would suggest that you simply break the look ups as you do not want to be tied to any session variable changes that BMC makes in the future and you likely already have your own look and feel that you want to use anyway. (Which will likely not change at the same release cycle as BMC's patch maintenance of the Mid-Tier. :) Or you might poke around in the session variables and see if you can find where the local is being set. Then simply override the value by hard coding it to the correct string ( that should be a one line change ) and leave the rest of the page alone. I guess if you wanted to get really tricky... you might try this... (But this may break the users ability to use any local other than English even with a preference record change too.) Alter the mapping of locals in the mid-tier_install/WEB-INF/classes/locale.properties file. Or for that mater you could simply replace all of the mid-tier_install/WEB-INF/classes/LocalizedMessages* files with the content from the LocalizedMessages_en.properties file. (That should prevent the system from having different strings for any standard message for any locale that the user is using.) However, it may not prevent the system from displaying OOB Application Error messages in different locals. (But that my be ok... it all depends on your needs.) Personally I think that overriding the Login page is the best idea. I would even think that if you already have workflow that builds the AR System User Preference at user login, then you could also present the user with a message and tell them that they need to Login again because their account was not setup correctly, but has been corrected now. It seems like a small, one time price to pay. (or build the workflow on Submit to User. Either should work. Some might find one or the other more appealing.) Maybe one of those ideas help. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Jul 31, 2008 at 5:16 AM, Tournier, Pascal [EMAIL PROTECTED] wrote: Hi thanks for your response, Changing the locale to en_US in the User Preference records will effectively force the language in English... But assuming that there is one newly created user who is connecting ARS via the Web. The user do not have yet one entry in the AR System User Preference form. I create a workflow so that this entry is automatically created when he get connected the first time and also set then the locale to en_US. But this change will only be taken into account the next time he is logging. Until then the language will still be the one defined in the browser. So I assume that I should change that and automatically create this entry in the User Preference when a new user is created in the user schema ? Furthermore, even if the locale is set to en_US for all user, when we get access to the login page (login.jsp), this page is also set to the one defined in the browser (French in my case) and I will also enforce this page to be in English. Do you have any idea on how to fix both problem ? Thanks Regards Pascal -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, July 30, 2008 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: Force Language settings to English Pascal, I am not sure what you meant by default directly on the server itself... but I am sure that if you tried hard enough you could find the JavaScript that the browser is using to determine the language that the browse is using and then short cut it to always return the right value for English. However, I think a much more sustainable approach is to add User Preference records for all of your users and set the Language settings there. This way you maintain the data and do not have to much with the vendor supplied code at all. ( And set your Mid-Tier to use the preference server where your maintaining that data. I also have to mention that I HOPE that the preference record setting would be used over any browser detection value, but I have not verified that behavior.) Hope that helps. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate,
CMDB Form Permissions Access
Hi all, In our CMDB we want that only certain groups can access to certain forms. For example, we want that only ComputersGroup AR group can access to BMC_ComputerSystem and DatabasesGroup can access only to BMC_Database class. Somebody knows any way to do this? I´m trying using Permissions tab on class definition forms but it does not appear to work properly... 31/07/2007 1:29:04 Remedy Application Service ERROR: 120035 The permission list must be a list of IDs that are separated by semicolons. Role or group Id is out of range. Only roles, system groups, and dynamic groups are allowed. Invalid group Id: 20010 Only I type one group, semicolon is not the problem (I tried with and without it). Any idea? Thanks and regards, -- Jose Luis Rubio Frontón [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7, Change Management - Risk level issue
I recall this problem with a past implementation, and I believe that you have to save and reopen the change request before you actually see the computed risk level on the record. From: Action Request System discussion list(ARSList) on behalf of Chowdhury, Tauf Sent: Wed 7/30/2008 12:26 PM To: arslist@ARSLIST.ORG Subject: ITSM 7, Change Management - Risk level issue ** Is anyone using the Risk Level matrix OOTB in Change Management? Have you figured out how to configure the questions so the actual Risk Level changes? I'm in the prelim stages of looking into the workflow but it seems no matter what you pick, the Risk Level is 1! Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Incident Management Console losing sort
Hi List, I noticed today that the form HPD:Incident Management Console will no longer let users click the summary column and sort the ticket list. It works with all of the other columns, but nothing happens when the summary column is clicked. Our test box is working fine and the sort is correct on that install. Any thoughts? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: adding field to overview console and field type
Christine - did you get this working OK? On Wed, Jul 30, 2008 at 1:15 PM, T. Dee [EMAIL PROTECTED] wrote: Deleting the field from OverviewConsole will not delete it from HPD:Help Desk. The DB ID needs to be the same on OverviewConsole as it is on HPD:Help Desk. COPY the field from HPD:Help Desk and paste it on OverviewConsole and save the form. Enter the record with the correct DB ID on the SHR:ARDBCfields. On Wed, Jul 30, 2008 at 1:08 PM, Christine [EMAIL PROTECTED] wrote: Column permissions are Public. I think I messed up by making the fields on the 'overviewconsole' form as character fields when the original field Service Type on HPD:Help Desk is a drop down field. I can't change the DB ID and it sounds like if I delete the field I am deleting it from the HPD:Help Desk form as well. At least my mess-up is in the dev environment and can be resolved with a refresh. Thanks for your assistance. On Jul 30, 9:41 am, T. Dee [EMAIL PROTECTED] wrote: What are the permissions on the console for the column? On Wed, Jul 30, 2008 at 11:47 AM, Christine [EMAIL PROTECTED] wrote: Yes, I have added this to SHR:ARDBCfields. In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 thanks for the reminder though! On Jul 30, 8:09 am, T. Dee [EMAIL PROTECTED] wrote: Did you add a record to SHR:ARDBCFields ? You need to create a record for each ticket type you want to track - TSK, CHG and INC. Ty On Wed, Jul 30, 2008 at 1:51 AM, Christine [EMAIL PROTECTED] wrote: I'm trying to get the HPD:Help Desk field Service Type (100099) values to be displayed on the Overview Console. I've been successful with fields that were already on SHR:ARDBC_OverviewConsoleTemplate such as Assignee and Assignee group, but not with this one. Added field Service Type (100099) to the SHR:ARDBC_OverviewConsoleTemplate. Field is Read/Write Display Type is Edit Field Name is Service Type DB ID is set to 100099 Permissions are Public - View and General Access - Change Allow Any Users to Submit is checked. Added same as above to SHR:ARDBC_OverviewConsole In SHR:ARDBCFields I have added the following: Field ID: 100099 Form GUID: MAINHELPDESK Vendor Field ID: 100099 In SHR:OverviewConsole z2TH_ConsolidateTable1 Table/Tree Properties I've added the Service Type field to the 'Field as Colunn' section. The properties of the column are: Display Type: Read Only Not Hidden DB ID: 105602 Name: Column 4 Permissions: Public I stopped and restarted the BMC ARS service and there is no data displayed in the column. I see one thing that may cause this. On the HPD: Help Desk form this field is a drop-down field and I've made it a character field on the two 'OverviewConsole' forms. Would this cause my problem? If so, can I give a different (unused) DB ID to the field and then delete it from the form? Reading the Forms and Objects manual I think if I delete the field as it is now, I will delete it and all data from the HPD:Help Desk form as well. I cannot add this field as a drop-down field with the same DB ID as the character field. Thanks much, Christine ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist:Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org Platinum Sponsor:www.rmsportal.comARSlist: Where the Answers Are- Hide quoted text - - Show quoted text - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I can interact between a Display only form and a Regular form
How about just a simple HTML redirect that redirects to your intended form? Like this: !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN html head titleYour Page Title/title Pull up your form...please wait meta http-equiv=REFRESH content=0;url=url.of.your.desired.form.goes.here/HEAD BODY Optional page text here. /BODY /HTML -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal Sent: Thursday, July 31, 2008 5:45 AM To: arslist@ARSLIST.ORG Subject: How can I can interact between a Display only form and a Regular form ** Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier. I'm currently designing the main home page (display-only form) which basically contains a vertical navigation fields as my main menu to get access to the different forms and those forms are opened in this main home page in a View field. Sometimes, opening a new form in this View field take quite some times until it appears and I'm wondering how I can insert any kind of message appearing or anything informing the user that the page is currently loading so that user are aware that something is going on... I tried several possibility but I didn't reach the point on doing that.. I tried using the Remedy workflow were when I click on the menu to access one form, one field is appearing in the Home page saying that the requested page is currently loaded (this works) and by using a Windows Load active link on this newly opened form, I wanted to hide the message in the main Page.. but this doesn't work, I can't interact on any field in this main home page anymore. The concept is that I've one main home page and I open into that page another form in a View field. But somehow I can't link both schema together.. Does it come from the fact the main page is a Display-only form ? Does someone have any help on that ... Can I otherwise include any kind of JavaScript code into that View field in order to do that ? Thanks Regards __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console losing sort
Matt, Can you provide more info? Is it happening on both the User tool and the mid-tier or just 1 of the 2? What version of AR System? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Thursday, July 31, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Incident Management Console losing sort Hi List, I noticed today that the form HPD:Incident Management Console will no longer let users click the summary column and sort the ticket list. It works with all of the other columns, but nothing happens when the summary column is clicked. Our test box is working fine and the sort is correct on that install. Any thoughts? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Query Microsoft Exchange Address Book
Has anyone built an email interface that would allow the help desk to send out an email to the user(s)? I know this is in ITSM 7, but what about the ability to query the Global Address List so you could send out email to a group of users? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I can interact between a Display only form and a Regular form
Some other things you might try in Remedy ... one is 7.0 or greater allow you to do Events. Events can be passed to other forms in order to call workflow. In the Help for you admin tool look under the section Workflow Extras-Sending events between windows. Also, if it is taking a long time to open your form then my guess is that you have not set up pre-fetching for your form. This is configured on the prefetchConfig.xml file in Remedy. Once the forms are cached they load very quickly. In addition you might want to just try putting a message in the prompt bar. On open window you can set a message in the prompt bar called Loading Window ... please wait or something. Then create another to remove the message after the last active link executes on Open Window. It is very simple to do ... there is an active link type of Message and one of the types is Prompt. It displays a message at the bottom of the form. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 31, 2008 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: How can I can interact between a Display only form and a Regular form How about just a simple HTML redirect that redirects to your intended form? Like this: !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN html head titleYour Page Title/title Pull up your form...please wait meta http-equiv=REFRESH content=0;url=url.of.your.desired.form.goes.here/HEAD BODY Optional page text here. /BODY /HTML -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal Sent: Thursday, July 31, 2008 5:45 AM To: arslist@ARSLIST.ORG Subject: How can I can interact between a Display only form and a Regular form ** Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier. I'm currently designing the main home page (display-only form) which basically contains a vertical navigation fields as my main menu to get access to the different forms and those forms are opened in this main home page in a View field. Sometimes, opening a new form in this View field take quite some times until it appears and I'm wondering how I can insert any kind of message appearing or anything informing the user that the page is currently loading so that user are aware that something is going on... I tried several possibility but I didn't reach the point on doing that.. I tried using the Remedy workflow were when I click on the menu to access one form, one field is appearing in the Home page saying that the requested page is currently loaded (this works) and by using a Windows Load active link on this newly opened form, I wanted to hide the message in the main Page.. but this doesn't work, I can't interact on any field in this main home page anymore. The concept is that I've one main home page and I open into that page another form in a View field. But somehow I can't link both schema together.. Does it come from the fact the main page is a Display-only form ? Does someone have any help on that ... Can I otherwise include any kind of JavaScript code into that View field in order to do that ? Thanks Regards __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console losing sort
The strange behavior is happening on both the user tool and the mid-tier. We're running ARS ITSM 7.0.01 patch 003. Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Thursday, July 31, 2008 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Console losing sort ** Matt, Can you provide more info? Is it happening on both the User tool and the mid-tier or just 1 of the 2? What version of AR System? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Thursday, July 31, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Incident Management Console losing sort Hi List, I noticed today that the form HPD:Incident Management Console will no longer let users click the summary column and sort the ticket list. It works with all of the other columns, but nothing happens when the summary column is clicked. Our test box is working fine and the sort is correct on that install. Any thoughts? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console losing sort
Have you tried right clicking on the table and choosing reset - just a guess. On Thu, Jul 31, 2008 at 9:37 AM, Gayford, Matthew C. [EMAIL PROTECTED] wrote: ** The strange behavior is happening on both the user tool and the mid-tier. We're running ARS ITSM 7.0.01 patch 003. Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Thursday, July 31, 2008 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Console losing sort ** Matt, Can you provide more info? Is it happening on both the User tool and the mid-tier or just 1 of the 2? What version of AR System? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Thursday, July 31, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Incident Management Console losing sort Hi List, I noticed today that the form HPD:Incident Management Console will no longer let users click the summary column and sort the ticket list. It works with all of the other columns, but nothing happens when the summary column is clicked. Our test box is working fine and the sort is correct on that install. Any thoughts? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management Console losing sort
It didn't make any difference. But, I did notice that when I right click inside the table and click the sort submenu, the summary field is not an available sort option. I opened the form in the admin tool and don't see anything listed under the sort/levels tab. Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 31, 2008 9:43 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Console losing sort Have you tried right clicking on the table and choosing reset - just a guess. On Thu, Jul 31, 2008 at 9:37 AM, Gayford, Matthew C. [EMAIL PROTECTED] wrote: ** The strange behavior is happening on both the user tool and the mid-tier. We're running ARS ITSM 7.0.01 patch 003. Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Chowdhury, Tauf Sent: Thursday, July 31, 2008 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Management Console losing sort ** Matt, Can you provide more info? Is it happening on both the User tool and the mid-tier or just 1 of the 2? What version of AR System? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Office: 631.858.7765 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gayford, Matthew C. Sent: Thursday, July 31, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Incident Management Console losing sort Hi List, I noticed today that the form HPD:Incident Management Console will no longer let users click the summary column and sort the ticket list. It works with all of the other columns, but nothing happens when the summary column is clicked. Our test box is working fine and the sort is correct on that install. Any thoughts? Thanks, Matt Matthew C. Gayford Technology Research Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Doubt how to use Java API (arapi.jar)
Good morning, I have many doubts about implementing AR System Java API (arapiXX.jar). Currently, I'm working as AR System developer and now I have to integrate my ARS Application with a service Java (which brings me client's datas when I pass an information on an ARS form). It looks like that: When I enter a value on Client's Name Field on my form and press Enter, my Application will call Java API program that will access a service (ex: getInfoClient() ) and will return the others client's information that will fill other fields in my AR System fields (Form)... Any suggestion of how I can do that? I've already have worked in implementation of arapi API, but always creating and/or modifying an entry... in this case I would like to SET some fields only ... without submit the record... Thanks a lot in advance! I'm using: API Java: arapi63.jar IDE Tool: Eclipse AR Server : 7.0.01 Patch 7 AR Admin: 7.0.00 Patch 1 AR User: 7.0.00 Patch 1 Database: Oracle 10g OS Server: AIX 5.3 OS Client: WinXP Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: How can I can interact between a Display only form and a Regular form
BTW...my redirect idea is done through a set fields action. Just set fields to that redirect value I posted below and voila! It works. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Garrison, Sean (Norcross) Sent: Thursday, July 31, 2008 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: How can I can interact between a Display only form and a Regular form Some other things you might try in Remedy ... one is 7.0 or greater allow you to do Events. Events can be passed to other forms in order to call workflow. In the Help for you admin tool look under the section Workflow Extras-Sending events between windows. Also, if it is taking a long time to open your form then my guess is that you have not set up pre-fetching for your form. This is configured on the prefetchConfig.xml file in Remedy. Once the forms are cached they load very quickly. In addition you might want to just try putting a message in the prompt bar. On open window you can set a message in the prompt bar called Loading Window ... please wait or something. Then create another to remove the message after the last active link executes on Open Window. It is very simple to do ... there is an active link type of Message and one of the types is Prompt. It displays a message at the bottom of the form. Thanks, Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 31, 2008 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: How can I can interact between a Display only form and a Regular form How about just a simple HTML redirect that redirects to your intended form? Like this: !DOCTYPE HTML PUBLIC -//W3C//DTD HTML 4.0 Transitional//EN html head titleYour Page Title/title Pull up your form...please wait meta http-equiv=REFRESH content=0;url=url.of.your.desired.form.goes.here/HEAD BODY Optional page text here. /BODY /HTML -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tournier, Pascal Sent: Thursday, July 31, 2008 5:45 AM To: arslist@ARSLIST.ORG Subject: How can I can interact between a Display only form and a Regular form ** Hi, We have recently migrated to Remedy ARS version 7.0.1 and wanted to go to the Web access interface via Mid-tier. I'm currently designing the main home page (display-only form) which basically contains a vertical navigation fields as my main menu to get access to the different forms and those forms are opened in this main home page in a View field. Sometimes, opening a new form in this View field take quite some times until it appears and I'm wondering how I can insert any kind of message appearing or anything informing the user that the page is currently loading so that user are aware that something is going on... I tried several possibility but I didn't reach the point on doing that.. I tried using the Remedy workflow were when I click on the menu to access one form, one field is appearing in the Home page saying that the requested page is currently loaded (this works) and by using a Windows Load active link on this newly opened form, I wanted to hide the message in the main Page.. but this doesn't work, I can't interact on any field in this main home page anymore. The concept is that I've one main home page and I open into that page another form in a View field. But somehow I can't link both schema together.. Does it come from the fact the main page is a Display-only form ? Does someone have any help on that ... Can I otherwise include any kind of JavaScript code into that View field in order to do that ? Thanks Regards __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Query Microsoft Exchange Address Book
What do you want to do exactly? Many corporations that use Exchange are also using MS Active Directory. If you set up the ARDBC/AREA plugins you can authenticate and pull information back from there. It's not advisable however to let the system do an automatic match on name to find the email address however unless you are in a VERY small organization. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 31, 2008 8:23 AM To: arslist@ARSLIST.ORG Subject: Question: Query Microsoft Exchange Address Book Has anyone built an email interface that would allow the help desk to send out an email to the user(s)? I know this is in ITSM 7, but what about the ability to query the Global Address List so you could send out email to a group of users? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Query Microsoft Exchange Address Book
We are using MS Active Directory and we use LDAP to authenticate. I have created an email interface, however, the users what to be able to pick users and or distribution groups from the Exchange list. Currently the help desk sends email out via their Outlook on their desktop, but they want to do it in Remedy. Thanks! On Thu, Jul 31, 2008 at 10:00 AM, William Rentfrow [EMAIL PROTECTED] wrote: What do you want to do exactly? Many corporations that use Exchange are also using MS Active Directory. If you set up the ARDBC/AREA plugins you can authenticate and pull information back from there. It's not advisable however to let the system do an automatic match on name to find the email address however unless you are in a VERY small organization. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 31, 2008 8:23 AM To: arslist@ARSLIST.ORG Subject: Question: Query Microsoft Exchange Address Book Has anyone built an email interface that would allow the help desk to send out an email to the user(s)? I know this is in ITSM 7, but what about the ability to query the Global Address List so you could send out email to a group of users? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Performance improvement
I would think that one or more of your fellow Remedy Consultants at IBM would have something to share with you, or you could search the ARSlist archives. There should be tons of free info there. Rick On Wed, Jul 30, 2008 at 10:34 PM, Sharon-Michal Mamon-Meged [EMAIL PROTECTED] wrote: Thank you :) But no money is availble right now :( Do you have somthing to send me no charge ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Bill Hoffmeier [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)Subject [EMAIL PROTECTED] Re: Performance improvement ORG 30/07/2008 09:48 Please respond to [EMAIL PROTECTED] RG You can start looking here: http://services.bmc.com/education/register/class_details.cfm?orgin=CustomerIDc=38cid=90179596.0 , at the bottom of the page you will find links to public classes in the U.S. and around the world. Bill -- From: Sharon-Michal Mamon-Meged [EMAIL PROTECTED] Sent: Tuesday, July 29, 2008 11:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Performance improvement Thank you very much :) Do you have a summary or document of this class ? There is no scheduled classes avilable :( Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussionSubject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 14:23 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged, http://services.bmc.com/education/register/default.cfm Course Title = BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting ... etc... etc... pick how you want to take the class ( online, or in a classroom...) Pay for the class.. etc.. ( looks like about $1300 USD currently) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Jul 29, 2008 at 6:59 AM, Sharon-Michal Mamon-Meged [EMAIL PROTECTED] wrote: Thank you for your mail :) Where can i find this class ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussion Subject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 13:54 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged and/or SriSamSri Appecherla, There is a whole class that BMC offers that is dedicated to this problem. BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting. It is one of the best classes that they offer. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. snip On Mon, Jul 28, 2008 at 9:47 PM, sam appecherla [EMAIL PROTECTED] wrote: ** Hi, Can you please suggest me some performance improving tips in Remedy? Regards, SriSamSri Appecherla Mobile# +91 991 610 6008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: AIE 7.1: How to trigger archive of the source file after the flat file exchange completes
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi Sent: Friday, January 25, 2008 6:23 PM To: arslist@ARSLIST.ORG Subject: Re: AIE 7.1: How to trigger archive of the source file after the flat file exchange completes To answer my own question, filters on EIE:Log will do the trick. Rabi Tripathi wrote: Hi guys, After a scheduled data exchange from a flat file completes, I need to archive the file to an archive location. Any ideas on how to accomplish this? What would trigger my archiving script? I see that on completing an exchange, I can have another exchange be triggered, but can I have a shell script be run or in any other way have the source file be moved away to an archive location? I can't find a way to trigger my script. TIA. -- View this message in context: http://www.nabble.com/AIE-7.1%3A-How-to-trigger-archive-of-the-source-file-a fter-the-flat-file-exchange-completes-tp15095027p15099147.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Performance improvement
There is a document on tuning the AR System among the other documents available to download from BMC's document download section. You can use that doc as a guideline. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Thursday, July 31, 2008 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Performance improvement ** I would think that one or more of your fellow Remedy Consultants at IBM would have something to share with you, or you could search the ARSlist archives. There should be tons of free info there. Rick On Wed, Jul 30, 2008 at 10:34 PM, Sharon-Michal Mamon-Meged [EMAIL PROTECTED] wrote: Thank you :) But no money is availble right now :( Do you have somthing to send me no charge ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Bill Hoffmeier [EMAIL PROTECTED] L.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList) Subject [EMAIL PROTECTED] Re: Performance improvement ORG 30/07/2008 09:48 Please respond to [EMAIL PROTECTED] RG You can start looking here: http://services.bmc.com/education/register/class_details.cfm?orgin=Custo merIDc=38cid=90179596.0 , at the bottom of the page you will find links to public classes in the U.S. and around the world. Bill -- From: Sharon-Michal Mamon-Meged [EMAIL PROTECTED] Sent: Tuesday, July 29, 2008 11:33 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Performance improvement Thank you very much :) Do you have a summary or document of this class ? There is no scheduled classes avilable :( Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussion Subject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 14:23 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged, http://services.bmc.com/education/register/default.cfm Course Title = BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting ... etc... etc... pick how you want to take the class ( online, or in a classroom...) Pay for the class.. etc.. ( looks like about $1300 USD currently) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Tue, Jul 29, 2008 at 6:59 AM, Sharon-Michal Mamon-Meged [EMAIL PROTECTED] wrote: Thank you for your mail :) Where can i find this class ? Best Regards, sharon mamon-meged AR System administrator phone : 972-3-9165229 moblie : 050-9165229 Carey Matthew Black [EMAIL PROTECTED] To COM arslist@ARSLIST.ORG Sent by: Action cc Request System discussion Subject list(ARSList)Re: Performance improvement [EMAIL PROTECTED] ORG 29/07/2008 13:54 Please respond to [EMAIL PROTECTED] RG sharon mamon-meged and/or SriSamSri Appecherla, There is a whole class that BMC offers that is dedicated to this problem. BMC Remedy AR System 7.x: Performance Tuning and Troubleshooting. It is one of the best classes that they offer. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. snip On Mon, Jul 28, 2008 at 9:47 PM, sam appecherla [EMAIL PROTECTED] wrote: ** Hi, Can you please suggest me some performance
Pulling data from non-ARS database
Hi everyone- I have a form that currently does a set fields using SQL to an outside database. My system is on Oracle and so is the outside DB. I think we use a DB Link. The query I use has FROM [EMAIL PROTECTED] in the string to identify where its going. The information I am pulling is now moving to a MS SQL database and I am not sure how to connect to it. The information that I have found in the documentation seems to be tailored to an ODBC connection for using Crystal or Access and the ODBC is set up on the client. This workflow will be executing on the server, so how do I connect to the SQL db? If its an ODBC connection, then it must be on the server, right? Any help is appreciated! ARS 6.3 P23 Solaris 9 Oracle 9i (ARS DB) MS SQL to connect to: SQL 2000 Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Pulling data from non-ARS database
Is creating a Vendor form directly to the outside data an option? Rick On Thu, Jul 31, 2008 at 8:05 AM, Jackie Morris [EMAIL PROTECTED] wrote: ** Hi everyone- I have a form that currently does a set fields using SQL to an outside database. My system is on Oracle and so is the outside DB. I think we use a DB Link. The query I use has FROM [EMAIL PROTECTED] in the string to identify where its going. The information I am pulling is now moving to a MS SQL database and I am not sure how to connect to it. The information that I have found in the documentation seems to be tailored to an ODBC connection for using Crystal or Access and the ODBC is set up on the client. This workflow will be executing on the server, so how do I connect to the SQL db? If its an ODBC connection, then it must be on the server, right? Any help is appreciated! ARS 6.3 P23 Solaris 9 Oracle 9i (ARS DB) MS SQL to connect to: SQL 2000 Jackie Morris Easylink Services Corporation 732-652-3611 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Oracle SQL Client
Hi all - I have recently moved from working with an MS SQL server to having Oracle as my db. Is there a good gui client that I can download (hopefully free) to see all the tables in the db and running basic sql commands? Thanks!! Yes, I am feeing a bit spoiled to lose Enterprise Manager. ARS 6.3 Oracle 9 _ Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-5149 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Ivy.gif
Re: Pulling data from non-ARS database
To connect to a non Oracle database you can use the Oracle service Heterogeneous Services. Here is a page that describes the process: http://www.orafusion.com/art_orahs.htm I think you will have to install an ODBC driver on your Solaris server for MS SQL. To do that you will ned to get freeTDS (http://www.freetds.org/) and unixODBC (http://www.unixodbc.org/) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Thursday, July 31, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Pulling data from non-ARS database Hi everyone- I have a form that currently does a set fields using SQL to an outside database. My system is on Oracle and so is the outside DB. I think we use a DB Link. The query I use has FROM [EMAIL PROTECTED] in the string to identify where its going. The information I am pulling is now moving to a MS SQL database and I am not sure how to connect to it. The information that I have found in the documentation seems to be tailored to an ODBC connection for using Crystal or Access and the ODBC is set up on the client. This workflow will be executing on the server, so how do I connect to the SQL db? If its an ODBC connection, then it must be on the server, right? Any help is appreciated! ARS 6.3 P23 Solaris 9 Oracle 9i (ARS DB) MS SQL to connect to: SQL 2000 Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
AW: Oracle SQL Client
Hi, Maybe tora is right tool for you. Have a look at: http://tora.sourceforge.net/ Best regards /martin Martin Peterken Support System Specialist CRMBilling Development Lycos Europe GmbH Carl Bertelsmann Str. 21 33311 Gütersloh email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] phone: ++49 5241 8071287 fax: ++49 5241 80671287 AIM:MartinPeterken http://www.lycos-europe.com http://www.lycos-europe.com Sitz der Gesellschaft: Gütersloh Amtsgericht Gütersloh, HRB 2157 Geschäftsführer: Christoph Mohn Von: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Im Auftrag von Pargeter, Christie :CO IS Gesendet: Donnerstag, 31. Juli 2008 17:25 An: arslist@ARSLIST.ORG Betreff: Oracle SQL Client Hi all - I have recently moved from working with an MS SQL server to having Oracle as my db. Is there a good gui client that I can download (hopefully free) to see all the tables in the db and running basic sql commands? Thanks!! Yes, I am feeing a bit spoiled to lose Enterprise Manager. ARS 6.3 Oracle 9 Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle SQL Client
Toad is the most common one I'm familiar with...but it's not freeyou can likely check out on source forge for oracle clients and get something that'll work well for you. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, July 31, 2008 9:25 AM To: arslist@ARSLIST.ORG Subject: Oracle SQL Client ** Hi all - I have recently moved from working with an MS SQL server to having Oracle as my db. Is there a good gui client that I can download (hopefully free) to see all the tables in the db and running basic sql commands? Thanks!! Yes, I am feeing a bit spoiled to lose Enterprise Manager. ARS 6.3 Oracle 9 _ Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are Ivy.gif
Re: Oracle SQL Client
TOAD (http://www.toadsoft.com) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, July 31, 2008 10:25 AM To: arslist@ARSLIST.ORG Subject: Oracle SQL Client Hi all - I have recently moved from working with an MS SQL server to having Oracle as my db. Is there a good gui client that I can download (hopefully free) to see all the tables in the db and running basic sql commands? Thanks!! Yes, I am feeing a bit spoiled to lose Enterprise Manager. ARS 6.3 Oracle 9 Christie Pargeter Legacy Health System IS - Programming SR Technical Analyst ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Query Microsoft Exchange Address Book
Apologies if you already know this...but ...if you are using ITSM the HD Agents can manually send emails from the Incident itself. This way the email comes from the system. Naturally you have to address how to deal with if the user replies. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of T. Dee Sent: Thu 7/31/2008 9:09 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Query Microsoft Exchange Address Book We are using MS Active Directory and we use LDAP to authenticate. I have created an email interface, however, the users what to be able to pick users and or distribution groups from the Exchange list. Currently the help desk sends email out via their Outlook on their desktop, but they want to do it in Remedy. Thanks! On Thu, Jul 31, 2008 at 10:00 AM, William Rentfrow [EMAIL PROTECTED] wrote: What do you want to do exactly? Many corporations that use Exchange are also using MS Active Directory. If you set up the ARDBC/AREA plugins you can authenticate and pull information back from there. It's not advisable however to let the system do an automatic match on name to find the email address however unless you are in a VERY small organization. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, July 31, 2008 8:23 AM To: arslist@ARSLIST.ORG Subject: Question: Query Microsoft Exchange Address Book Has anyone built an email interface that would allow the help desk to send out an email to the user(s)? I know this is in ITSM 7, but what about the ability to query the Global Address List so you could send out email to a group of users? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Pulling data from non-ARS database
If you have the CMDB you also have a license for the Atrium Integration Engine. There are connectors for this for both SQL and Oracle and they can connect to remote databases to pull data as you suggest. You may need to purchase the connector - I do not recall. William Rentfrow Principal Consultant, StrataCom [EMAIL PROTECTED] O 952-432-0227 C 701-306-6157 From: Action Request System discussion list(ARSList) on behalf of Grooms, Frederick W Sent: Thu 7/31/2008 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: Pulling data from non-ARS database To connect to a non Oracle database you can use the Oracle service Heterogeneous Services. Here is a page that describes the process: http://www.orafusion.com/art_orahs.htm I think you will have to install an ODBC driver on your Solaris server for MS SQL. To do that you will ned to get freeTDS (http://www.freetds.org/) and unixODBC (http://www.unixodbc.org/) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Thursday, July 31, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Pulling data from non-ARS database Hi everyone- I have a form that currently does a set fields using SQL to an outside database. My system is on Oracle and so is the outside DB. I think we use a DB Link. The query I use has FROM [EMAIL PROTECTED] in the string to identify where its going. The information I am pulling is now moving to a MS SQL database and I am not sure how to connect to it. The information that I have found in the documentation seems to be tailored to an ODBC connection for using Crystal or Access and the ODBC is set up on the client. This workflow will be executing on the server, so how do I connect to the SQL db? If its an ODBC connection, then it must be on the server, right? Any help is appreciated! ARS 6.3 P23 Solaris 9 Oracle 9i (ARS DB) MS SQL to connect to: SQL 2000 Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
That is not a good idea at all. We found a number of issues with 7.0.0 patch 2 of the client on a patch 3 system, I am not sure what you would get with a version that old. If its an issue getting v.7 of the tool to your users, maybe move them to the Web. Howard On 7/31/08, Shellman, David [EMAIL PROTECTED] wrote: ** Sometime ago there were issues reported with 5.x clients connecting to a 7.x server. If memory serves me correctly they could be fairly serious if it was a large number of 5.x clients. You will need to search the ARS List archives to find out the specifics. Dave -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Shrestha, Manjari R. *Sent:* Monday, July 28, 2008 8:10 AM *To:* arslist@ARSLIST.ORG *Subject:* Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 ** Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! *Manjari R. Shrestha* __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Preventing attachment deletions
Is there a way to set permissions on an attachment pool to allow a certain group to attach documents, but not delete them from the attachment pool? - Chad Johnson Idaho Department of Health and Welfare 450 W. State St. Boise, ID 83720 (208) 334-5635 The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Preventing attachment deletions
I don't know of a specific delete permission, but you could control it with workflow. Set permissions for the groups that you want to be able to view or change (add). You can use a Filter to test the attachment field(s) as well as the group making the change and issue an error to block it: 'Attachment-01' = $NULL$ AND 'DB.Attachment-01' != $NULL$ AND $GROUPS$ LIKE (or NOT $GROUPS$ LIKE if more practical). Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] Johnson, Chad - ITSDTo: arslist@ARSLIST.ORG [EMAIL PROTECTED]cc: HO.GOV Subject: Preventing attachment deletions Sent by: Action Request System discussion list(ARSList) [EMAIL PROTECTED] ORG 07/31/2008 11:41 Please respond to arslist ** Is there a way to set permissions on an attachment pool to allow a certain group to attach documents, but not delete them from the attachment pool? - Chad Johnson Idaho Department of Health and Welfare 450 W. State St. Boise, ID 83720 (208) 334-5635 The information contained in this email may be privileged, confidential or otherwise protected from disclosure. All persons are advised that they may face penalties under state and federal law for sharing this information with unauthorized individuals. If you received this email in error, please reply to the sender that you have received this information in error. Also, please delete this email after replying to the sender. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are inline: graycol.gifinline: ecblank.gifinline: pic19867.gif
Re: Pulling data from non-ARS database
Thanks for the ideas. I will look into this and Rick's suggestion of vendor forms. Thanks again! Jackie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 31, 2008 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: Pulling data from non-ARS database To connect to a non Oracle database you can use the Oracle service Heterogeneous Services. Here is a page that describes the process: http://www.orafusion.com/art_orahs.htm I think you will have to install an ODBC driver on your Solaris server for MS SQL. To do that you will ned to get freeTDS (http://www.freetds.org/) and unixODBC (http://www.unixodbc.org/) Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jackie Morris Sent: Thursday, July 31, 2008 10:05 AM To: arslist@ARSLIST.ORG Subject: Pulling data from non-ARS database Hi everyone- I have a form that currently does a set fields using SQL to an outside database. My system is on Oracle and so is the outside DB. I think we use a DB Link. The query I use has FROM [EMAIL PROTECTED] in the string to identify where its going. The information I am pulling is now moving to a MS SQL database and I am not sure how to connect to it. The information that I have found in the documentation seems to be tailored to an ODBC connection for using Crystal or Access and the ODBC is set up on the client. This workflow will be executing on the server, so how do I connect to the SQL db? If its an ODBC connection, then it must be on the server, right? Any help is appreciated! ARS 6.3 P23 Solaris 9 Oracle 9i (ARS DB) MS SQL to connect to: SQL 2000 Jackie Morris Easylink Services Corporation 732-652-3611 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Business Time question
I'm new to business time, but it looks pretty straight forward. I am reading up on it, but thought I'd poll the list while I read (and took a lunch). I have a tmp field I'm setting on my help desk form when a ticket is created. That field, called tmpResolution Time, stores the resolution time for the customer, based on the severity. So, let's say for company A, for a severity Low ticket, they have a resolution time of 480 minutes. I have a field called Req Resolution Date/Time. This is a date/time field. I have a filter that will set this field to the $TIMESTAMP$ + (tmpResolution Time * 60), which will give me the resolved date. I need to, however, use Business time to only factor in supported hours. What command would I use to substitute the (tmpResolution Time * 60) part of the equation above to only factor in supported hours. If the ticket was created at noon, then I don't want to show 8PM as being the required resolved time, if the support hours end at 5:00. It shouldn't be until 3 hours into the next day that it shows. Any help is greatly appreciated. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Importing the Activity Create Date using arimport 6.3
Hi I am trying the import a csv file into Remedy using arimport6.3 but having problems with the formatting of the Activity Create date which is a date/time field. This is imported into the T:SPRT:Scanned Documents form which is then pushed into the SPRT:Interaction Form to create an Activity. The date format is correct on all the forms and the import file but randomly we get an error message saying this is the incorrect format (DD/MM/ HH:MM:SS) even though the import file is correct. Has anyone else experienced this or knows what the problem is. We are finding it increasingly difficult to debug as sometimes it works and sometimes it doesnt using the same saved mapping file?? Please Help! -- View this message in context: http://www.nabble.com/Importing-the-Activity-Create-Date-using-arimport-6.3-tp18758413p18758413.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Time question
Well, after reading some, it looks like I just need to do Application-Bus-Time2-Add command. I think that I will need to do a set fields to set Req Resolution Date/Time = Application-Bus-Time2-Add $TIMESTAMP$ [$tmpResolution Time$ [Minutes [$Organization$$Severity$]]] The way I'm setting up the business time, is that each organization we support can have a different hours of support based on the severity of the ticket. So, for each org we support, we'll enter a bus time workdays entry with a segment of OrganizationSeverity. So, if we supported Microsoft, and had severities of Low, Med, High, we would have the following entries in the Business Time Workdays form: MicrosoftLow MicrosoftMed MicrosoftHigh Then I can just pass the org and the sev to bus time calcs. Does this look like it would work to you all? Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Thursday, July 31, 2008 11:21 AM To: 'arslist@ARSLIST.ORG' Subject: Business Time question I'm new to business time, but it looks pretty straight forward. I am reading up on it, but thought I'd poll the list while I read (and took a lunch). I have a tmp field I'm setting on my help desk form when a ticket is created. That field, called tmpResolution Time, stores the resolution time for the customer, based on the severity. So, let's say for company A, for a severity Low ticket, they have a resolution time of 480 minutes. I have a field called Req Resolution Date/Time. This is a date/time field. I have a filter that will set this field to the $TIMESTAMP$ + (tmpResolution Time * 60), which will give me the resolved date. I need to, however, use Business time to only factor in supported hours. What command would I use to substitute the (tmpResolution Time * 60) part of the equation above to only factor in supported hours. If the ticket was created at noon, then I don't want to show 8PM as being the required resolved time, if the support hours end at 5:00. It shouldn't be until 3 hours into the next day that it shows. Any help is greatly appreciated. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Customized Mid-Tier login page
I need to set up a customized login page for each of my companies that I support. I need them to be able to go to http://server/company/arsys to log in. The server tag will be the same for all of the companies, I just need them to each go to their own extension after the server info. Each company will have a custom login page, with their own graphics and everything on them. I see in the documentation it says the following: Example 2: Login with customized login page http://mid_tier_server/arsys/apps/ar_server/app/login.jsp? goto=URLserver=server_name The user logs in using a login page customized for an application, and then goes to the specified URL. Any URL after goto statement must be URL-encoded. This looks like they still have to go to http://serverarsys instead of http://server/company/arsys. Do I just need to put an index.html file in the http://server/company/arsys for each company that does a redirect to http://mid_tier_server/arsys/apps/ar_server/app/login.jsp?goto=http://server/company/arsys/login.jspserver=server_name Thanks... Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1
I have to agree on this - don't do it. A while back we had a customer with AR 4.x clients connecting to a 6.x server - a few workstations got missed in an upgrade. One API call had changed on the backend. Whenever a user did a certain specific search the entire server went down immediately. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, July 31, 2008 10:48 AM To: arslist@ARSLIST.ORG Subject: Re: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 ** That is not a good idea at all. We found a number of issues with 7.0.0 patch 2 of the client on a patch 3 system, I am not sure what you would get with a version that old. If its an issue getting v.7 of the tool to your users, maybe move them to the Web. Howard On 7/31/08, Shellman, David [EMAIL PROTECTED] wrote: ** Sometime ago there were issues reported with 5.x clients connecting to a 7.x server. If memory serves me correctly they could be fairly serious if it was a large number of 5.x clients. You will need to search the ARS List archives to find out the specifics. Dave From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Shrestha, Manjari R. Sent: Monday, July 28, 2008 8:10 AM To: arslist@ARSLIST.ORG Subject: Can Client 5.1.2 be used while the ARS server has been upgraded to 7.1 ** Hello, I have upgraded ARS server from 5.1.2 to 7.1. Can we use client 5.1.2 with the upgraded server? I am planning to upgrade the client as well but wanted to wait for few weeks just to be on the safe side. Please advise. Thanks! Manjari R. Shrestha __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
OT: Thursday Humor
Q: What is the difference between a DBA and a terrorist? A: You can occasionally negotiate with a terrorist. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Preventing attachment deletions
Another approach if possible is to enhance the entire attachment pool By using a table field to display attachments that are store in their own table, Then you can fire workflow based on who submitted, source (manual, email, etc) and even what type of document Also who can submit attachments, etc Doug __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image005.jpg
Re: Business Time question
Gary, Take a look at the viewlet: http://www.buoyantsolutions.net/ARS_Education.html Using Business Time HTH Regards...Gidd _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 9:21 AM To: arslist@ARSLIST.ORG Subject: Business Time question ** I'm new to business time, but it looks pretty straight forward. I am reading up on it, but thought I'd poll the list while I read (and took a lunch). I have a tmp field I'm setting on my help desk form when a ticket is created. That field, called tmpResolution Time, stores the resolution time for the customer, based on the severity. So, let's say for company A, for a severity Low ticket, they have a resolution time of 480 minutes. I have a field called Req Resolution Date/Time. This is a date/time field. I have a filter that will set this field to the $TIMESTAMP$ + (tmpResolution Time * 60), which will give me the resolved date. I need to, however, use Business time to only factor in supported hours. What command would I use to substitute the (tmpResolution Time * 60) part of the equation above to only factor in supported hours. If the ticket was created at noon, then I don't want to show 8PM as being the required resolved time, if the support hours end at 5:00. It shouldn't be until 3 hours into the next day that it shows. Any help is greatly appreciated. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Is there any issues with using 7.1 user tool on 6.3 server?
Lately, our Vista users are having problems connecting and getting the RPC: Rpcbind failure - RPC: Timed out. We are using server 6.3, sql 2005 on windows server 2003 and the users who are having problems are using User tool 7.0.1 patch 5 and 7.1 patch 2. Did anyone here experience this? Please advise. Thanks --- On Tue, 7/29/08, Grooms, Frederick W [EMAIL PROTECTED] wrote: From: Grooms, Frederick W [EMAIL PROTECTED] Subject: Re: Is there any issues with using 7.1 user tool on 6.3 server? To: arslist@ARSLIST.ORG Date: Tuesday, July 29, 2008, 8:20 AM You should always use the Admin tool that matches the version of your server. User tool versions do not have to match the server version. Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Wirasat Siddiqi Sent: Tuesday, July 29, 2008 9:15 AM To: arslist@ARSLIST.ORG Subject: Re: Is there any issues with using 7.1 user tool on 6.3 server? I have been using AR user 7.1 tool on 6.3 server. I did not see any issue except you are not able to see server information that you was available in AR Admin tool.AR 7.1 Admin tool does not allow to see server information and I am not sure how to see this information from AR User 7.1 client tool for 6.3 server. On 7/29/08, Jason Tricky [EMAIL PROTECTED] wrote: Is there any issues with using 7.1 user tool on 6.3 server? Is User 7.1 compatible with AR Server 6.3? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down ??
All, It looks like an issue with 5.5.17 Tomcat. and mid-tier patch 3. 5.5.25 works great. Have a good Thursday, hbr On 7/30/08, Manjinder Singh [EMAIL PROTECTED] wrote: ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
RES: Doubt how to use Java API (arapi.jar)
anyone??? please! De: Action Request System discussion list(ARSList) em nome de Tadeu Augusto Dutra Pinto Enviada: qui 31/7/2008 10:48 Para: arslist@ARSLIST.ORG Assunto: Doubt how to use Java API (arapi.jar) ** Good morning, I have many doubts about implementing AR System Java API (arapiXX.jar). Currently, I'm working as AR System developer and now I have to integrate my ARS Application with a service Java (which brings me client's datas when I pass an information on an ARS form). It looks like that: When I enter a value on Client's Name Field on my form and press Enter, my Application will call Java API program that will access a service (ex: getInfoClient() ) and will return the others client's information that will fill other fields in my AR System fields (Form)... Any suggestion of how I can do that? I've already have worked in implementation of arapi API, but always creating and/or modifying an entry... in this case I would like to SET some fields only ... without submit the record... Thanks a lot in advance! I'm using: API Java: arapi63.jar IDE Tool: Eclipse AR Server : 7.0.01 Patch 7 AR Admin: 7.0.00 Patch 1 AR User: 7.0.00 Patch 1 Database: Oracle 10g OS Server: AIX 5.3 OS Client: WinXP Tadeu Augusto Dutra Pinto - IT Web Services ATM Cinq Technologies http://www.cinq.com.br https://webmail.cinq.com.br/exchweb/bin/redir.asp?URL=http://www.cinq.com.br/ [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Fone: 41 3018-2833 - Cinq - Confiabilidade, Inovação e Qualidade em T.I. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Business Time question
Thanks, Gidd. I'll read up on that. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gidd Sent: Thursday, July 31, 2008 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: Business Time question Gary, Take a look at the viewlet: http://www.buoyantsolutions.net/ARS_Education.html Using Business Time HTH Regards...Gidd From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 9:21 AM To: arslist@ARSLIST.ORG Subject: Business Time question ** I'm new to business time, but it looks pretty straight forward. I am reading up on it, but thought I'd poll the list while I read (and took a lunch). I have a tmp field I'm setting on my help desk form when a ticket is created. That field, called tmpResolution Time, stores the resolution time for the customer, based on the severity. So, let's say for company A, for a severity Low ticket, they have a resolution time of 480 minutes. I have a field called Req Resolution Date/Time. This is a date/time field. I have a filter that will set this field to the $TIMESTAMP$ + (tmpResolution Time * 60), which will give me the resolved date. I need to, however, use Business time to only factor in supported hours. What command would I use to substitute the (tmpResolution Time * 60) part of the equation above to only factor in supported hours. If the ticket was created at noon, then I don't want to show 8PM as being the required resolved time, if the support hours end at 5:00. It shouldn't be until 3 hours into the next day that it shows. Any help is greatly appreciated. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Support web down ??
I'm using 5.5.26 Tomcat and it seems to be fine. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Thursday, July 31, 2008 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: Support web down ?? ** All, It looks like an issue with 5.5.17 Tomcat. and mid-tier patch 3. 5.5.25 works great. Have a good Thursday, hbr On 7/30/08, Manjinder Singh [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** Looks like it is down.I am getting system error when I try to modify a case. Thanks Manjinder Singh On Wed, Jul 30, 2008 at 4:42 PM, Howard Richter [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] wrote: ** All, Is support web down again? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Manjinder Singh __Platinum Sponsor: www.rmsportal.comhttp://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED]mailto:[EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
XML update
Hi, I have a case where an external management console will send an XML document to my mid-tier and submit a ticket. What I would like to be able to do is send an XML update back to the console when the ticket is closed. Is that even possible? If so, any advise on how to do it? ARS 6.3 patch 20 Apache 2.054 (Unix) Thanks Mark Mark Brittain Remedy Developer NaviSite ESM Operations 315-453-2912 x5418 (Office) 315-317-2897 (Cell) This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
View field on Mid-Tier
I have a view field that I'm trying to use as a banner. I set a tmp field to the url of a banner.bmp that is out on my webserver. Then, I use a set fields to set the view field = $tmpbanner URL$ In the user tool, if I change from a submit window to a search window and then back to a submit and a search again, then the banner will finally display. It will not display at first like it should. Also, when the banner finally does display, there is a whitespace between the bmp file that it is loading and the top and the left of the view field, even though the view field was smaller than the image it was loading. Does anyone know how to fix the whitespace issue? I have already turned off borders for my view field. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View field on Mid-Tier
It works now. I had my active links that set the tmpBanner URL and the one that set the URL running at the same EO. I adjusted this, and now the view field loads fine. The form on the mid-tier has a white background, so it's a non-issue that there is a white space, as noone uses the client tool. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company From: Gary Opela (Corporate) Sent: Thursday, July 31, 2008 3:40 PM To: 'arslist@ARSLIST.ORG' Subject: View field on Mid-Tier I have a view field that I'm trying to use as a banner. I set a tmp field to the url of a banner.bmp that is out on my webserver. Then, I use a set fields to set the view field = $tmpbanner URL$ In the user tool, if I change from a submit window to a search window and then back to a submit and a search again, then the banner will finally display. It will not display at first like it should. Also, when the banner finally does display, there is a whitespace between the bmp file that it is loading and the top and the left of the view field, even though the view field was smaller than the image it was loading. Does anyone know how to fix the whitespace issue? I have already turned off borders for my view field. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View field on Mid-Tier
Why not just lay the .bmp on a button and then display the button as a flat image? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: View field on Mid-Tier ** I have a view field that I'm trying to use as a banner. I set a tmp field to the url of a banner.bmp that is out on my webserver. Then, I use a set fields to set the view field = $tmpbanner URL$ In the user tool, if I change from a submit window to a search window and then back to a submit and a search again, then the banner will finally display. It will not display at first like it should. Also, when the banner finally does display, there is a whitespace between the bmp file that it is loading and the top and the left of the view field, even though the view field was smaller than the image it was loading. Does anyone know how to fix the whitespace issue? I have already turned off borders for my view field. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View field on Mid-Tier
Because I have multiple customers that I support. And, depending on the customer, when they log in, I want them to see their own background. I want it to be dynamic, so we're not always having to add more buttons and code with each new company we support. Now, I just have a form that stores my companies, there is a field on there called Banner URL that we store a url to the banner bmp file on the webserver. I then dynamically pull that across into the view field based on the company the customer belongs to. Now, if we have a new company, we just have to place the bmp file out on the webserver for their custom banner, and then when we create their company entry in the company form (actually called Organizations), we just have to put the URL to the bmp file there. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 31, 2008 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: View field on Mid-Tier Why not just lay the .bmp on a button and then display the button as a flat image? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: View field on Mid-Tier ** I have a view field that I'm trying to use as a banner. I set a tmp field to the url of a banner.bmp that is out on my webserver. Then, I use a set fields to set the view field = $tmpbanner URL$ In the user tool, if I change from a submit window to a search window and then back to a submit and a search again, then the banner will finally display. It will not display at first like it should. Also, when the banner finally does display, there is a whitespace between the bmp file that it is loading and the top and the left of the view field, even though the view field was smaller than the image it was loading. Does anyone know how to fix the whitespace issue? I have already turned off borders for my view field. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
{RESOLVED] Re: API performance question
Thank you Brian. I made this change and I donot have the problem. Thanks Brian Goralczyk wrote: ** Ravi, Why don't you just cut out the perl/java part of the process and just create a view form over the table in the database? If it is in a different database, you can create a database link. It seems to me that you are duplicating work. It seems from what you said that you are most likely just using that data as a look up by other forms. I believe a view form would work well from what I can see. HTH, Brian On Wed, Jul 30, 2008 at 10:47 AM, Ravi [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Hi: I have a application which puts data into a oracle table. A perl script takes the data from the oracle table and submits it to a single form in Remedy using ARS Perl. The application that puts the data into oracle table is a single threaded application and puts about 1500 records in 5 minutes one at a time. But the ARS perl script takes about 45 minutes to an hour. The form the script is putting the data is a single form with no filters acting on that form. Will migrating the ARS Perl code to JAVA API improve the performance? Any other suggestions. Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Crystal reports in client = broken
I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
Check in Tools\Options under the advance tab and see if the report server is correctly listed there with the right TCP port and if ODBC Use Underscores is check (if required). Ben Cantatore Remedy Manager (914) 457-6209 Emerging Health IT 3 Odell Plaza Yonkers, New York 10701 [EMAIL PROTECTED] 07/31/08 4:54 PM ** I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
William, if this is in the MT, what about a local version of the JRE - is that different than the working clients? I've seen Java issues cause blank screens before. Rick On Thu, Jul 31, 2008 at 1:54 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
Strangely the mid-tier is working and we have 6 servers using HTTPS along with a load balancer, etc. There are some time out issues in the MT but the WUT is really the problem in this case. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 31, 2008 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal reports in client = broken ** William, if this is in the MT, what about a local version of the JRE - is that different than the working clients? I've seen Java issues cause blank screens before. Rick On Thu, Jul 31, 2008 at 1:54 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle SQL Client
Greetings Christie, SQL Developer is my graphical tool of choice - http://sqldeveloper.oracle.com Jill Anderson On Thu, Jul 31, 2008 at 10:24 AM, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: ** Hi all - I have recently moved from working with an MS SQL server to having Oracle as my db. Is there a good gui client that I can download (hopefully free) to see all the tables in the db and running basic sql commands? Thanks!! Yes, I am feeing a bit spoiled to lose Enterprise Manager. ARS 6.3 Oracle 9 -- *Christie Pargeter * * Legacy Health System IS - Programming SR Technical Analyst * [EMAIL PROTECTED] * **System Office* tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
Double-check that the AR System ODBC Data Source connection exists under your data sources (usually found under Administrative Tools--Data Sources (ODBC)). We've had a lot of instances in Windows where this connection is not built properly even with a reinstall. All that is generally needed is the server name and Use Underscores checked. This is an individual system setting so may not be your problem but is worth checking. Craig Carter Software Engineer, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow Sent: Thursday, July 31, 2008 3:03 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal reports in client = broken ** Strangely the mid-tier is working and we have 6 servers using HTTPS along with a load balancer, etc. There are some time out issues in the MT but the WUT is really the problem in this case. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook Sent: Thursday, July 31, 2008 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal reports in client = broken ** William, if this is in the MT, what about a local version of the JRE - is that different than the working clients? I've seen Java issues cause blank screens before. Rick On Thu, Jul 31, 2008 at 1:54 PM, William Rentfrow [EMAIL PROTECTED] wrote: ** I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
View form: showing a NUMBER(15,0) field as DateTime in Remedy
Hi: I have created a view form over a table in the database.I have a couple of fields in that table which are NUMBER(15,0) that essentially holds the unix expoch time. Is there anything I can do in the view to those fields so they show up like a normal date/time from User client? Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
Make sure that the report server AND port are listed in the user's AR User Preference form record. We had a similar issue and this fixed it. -Original Message- From: William Rentfrow [EMAIL PROTECTED] Sent: Thursday, July 31, 2008 3:57 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Crystal reports in client = broken I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View field on Mid-Tier
OK...gotcha...but if I were you, I would switch from .bmp's to .gif's or high quality .jpg's to reduce download times. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: View field on Mid-Tier Because I have multiple customers that I support. And, depending on the customer, when they log in, I want them to see their own background. I want it to be dynamic, so we're not always having to add more buttons and code with each new company we support. Now, I just have a form that stores my companies, there is a field on there called Banner URL that we store a url to the banner bmp file on the webserver. I then dynamically pull that across into the view field based on the company the customer belongs to. Now, if we have a new company, we just have to place the bmp file out on the webserver for their custom banner, and then when we create their company entry in the company form (actually called Organizations), we just have to put the URL to the bmp file there. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 31, 2008 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: View field on Mid-Tier Why not just lay the .bmp on a button and then display the button as a flat image? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: View field on Mid-Tier ** I have a view field that I'm trying to use as a banner. I set a tmp field to the url of a banner.bmp that is out on my webserver. Then, I use a set fields to set the view field = $tmpbanner URL$ In the user tool, if I change from a submit window to a search window and then back to a submit and a search again, then the banner will finally display. It will not display at first like it should. Also, when the banner finally does display, there is a whitespace between the bmp file that it is loading and the top and the left of the view field, even though the view field was smaller than the image it was loading. Does anyone know how to fix the whitespace issue? I have already turned off borders for my view field. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View form: showing a NUMBER(15,0) field as DateTime in Remedy
Delete the field from your Remedy form and create a Date/Time field. On the database tab fill out the Table and Name information as it is in the database view. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Ravi Sent: Thursday, July 31, 2008 4:24 PM To: arslist@ARSLIST.ORG Subject: View form: showing a NUMBER(15,0) field as DateTime in Remedy Hi: I have created a view form over a table in the database.I have a couple of fields in that table which are NUMBER(15,0) that essentially holds the unix expoch time. Is there anything I can do in the view to those fields so they show up like a normal date/time from User client? Thanks Ravi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ITSM 7, IM module: Owner field not being populated automatically.
Are these by chance incidents that were created via an integration, or a they being submitted directly into the incident form? I have only seen this via one of our integrations. -Original Message- From: strauss [EMAIL PROTECTED] Sent: Thursday, July 31, 2008 6:01 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: ITSM 7, IM module: Owner field not being populated automatically. We have seen this on two tickets so far. I added a custom escalation to check for these once daily and set the blank owner fields to the central helpdesk. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington Sent: Tuesday, July 29, 2008 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7, IM module: Owner field not being populated automatically. ** I have seen this before. We were never able to pin down the cause and didn't get anywhere with support. We ended up making modifications to allow Incident Master modifications to Incident Owner/Group no matter the existing value. -- Tony Worthington Sr. Technical Analyst Kohl's Department Stores [EMAIL PROTECTED] 262-703-5911 Chowdhury, Tauf [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 07/29/2008 08:20 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject ITSM 7, IM module: Owner field not being populated automatically. ** Hi all, We're currently having this random issue where some INC requests cannot be modified at all because there is no Owner set. When anyone (even Demo) tries to modify it, an error displays stating that Owner field must be populated. I've tried to replicate this without any luck. I tried doing a search and modify all but am unable to clear out the owner field and save a ticket or to even create the ticket without the owner field. Have any of you run into this at all? Tauf Chowdhury | Forest Laboratories, Inc. Sr. Analyst Informatics Office: 631.858.7765 Mobile:646.483.2779 _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: View field on Mid-Tier
Also increasing the resource object validity time to a few days doesn't hurt.. It would mean that the client would use whats in the browser cache instead of downloading form resources such as images etc.. On production environments you can either disable recaching or set recaching to a high value of a few days assuming that not many changes are going to be ported to productions too frequently.. there is always the Flush cache option to manually flush the cache when objects in production change.. Joe - Original Message From: Kaiser Norm E CIV USAF 96 CS/SCCE [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, July 31, 2008 5:34:23 PM Subject: Re: View field on Mid-Tier OK...gotcha...but if I were you, I would switch from .bmp's to .gif's or high quality .jpg's to reduce download times. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 3:46 PM To: arslist@ARSLIST.ORG Subject: Re: View field on Mid-Tier Because I have multiple customers that I support. And, depending on the customer, when they log in, I want them to see their own background. I want it to be dynamic, so we're not always having to add more buttons and code with each new company we support. Now, I just have a form that stores my companies, there is a field on there called Banner URL that we store a url to the banner bmp file on the webserver. I then dynamically pull that across into the view field based on the company the customer belongs to. Now, if we have a new company, we just have to place the bmp file out on the webserver for their custom banner, and then when we create their company entry in the company form (actually called Organizations), we just have to put the URL to the bmp file there. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 31, 2008 3:42 PM To: arslist@ARSLIST.ORG Subject: Re: View field on Mid-Tier Why not just lay the .bmp on a button and then display the button as a flat image? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate) Sent: Thursday, July 31, 2008 3:40 PM To: arslist@ARSLIST.ORG Subject: View field on Mid-Tier ** I have a view field that I'm trying to use as a banner. I set a tmp field to the url of a banner.bmp that is out on my webserver. Then, I use a set fields to set the view field = $tmpbanner URL$ In the user tool, if I change from a submit window to a search window and then back to a submit and a search again, then the banner will finally display. It will not display at first like it should. Also, when the banner finally does display, there is a whitespace between the bmp file that it is loading and the top and the left of the view field, even though the view field was smaller than the image it was loading. Does anyone know how to fix the whitespace issue? I have already turned off borders for my view field. Thanks, Gary Opela, Jr., RSP Remedy Engineer Leader Communications, Inc. http://www.5pointleader.com http://www.lcibest.com Best Product, Best People, Best PriceTM An ISO 9001:2000 Certified, CMMI(r) Level 3 Rated Company ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Oracle SQL Client
Toad is pretty good too.. I haven't used either toad nor sqldeveloper that frequently as I'm pretty comfortable with sqlplus although it sucks to a certain extent.. I am not sure if you can enable spooling on toad or sqldeveloper but I need that feature so badly at times while developing sql scripts that I didnt care moving away from sqlplus and finding out if that were possible on toad/sqldeveloper Joe - Original Message From: Jill E [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, July 31, 2008 5:09:26 PM Subject: Re: Oracle SQL Client ** Greetings Christie, SQL Developer is my graphical tool of choice - http://sqldeveloper.oracle.com Jill Anderson On Thu, Jul 31, 2008 at 10:24 AM, Pargeter, Christie :CO IS [EMAIL PROTECTED] wrote: ** Hi all - I have recently moved from working with an MS SQL server to having Oracle as my db. Is there a good gui client that I can download (hopefully free) to see all the tables in the db and running basic sql commands? Thanks!! Yes, I am feeing a bit spoiled to lose Enterprise Manager. ARS 6.3 Oracle 9 Christie Pargeter Legacy Health System IS - Programming SR Technical [EMAIL PROTECTED] System Office tel: 503-415-5149 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: OT: Thursday Humor
Thats a really nice one for a t-shirt or a car bumper sticker :-) Joe - Original Message From: William Rentfrow [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Thursday, July 31, 2008 12:58:20 PM Subject: OT: Thursday Humor ** Q: What is the difference between a DBA and a terrorist? A: You can occasionally negotiate with a terrorist. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Crystal reports in client = broken
This may very well be the answer - I had double checked this earlier and the people with problems did not have a preference record. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lisa Westerfield Sent: Thursday, July 31, 2008 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: Crystal reports in client = broken Make sure that the report server AND port are listed in the user's AR User Preference form record. We had a similar issue and this fixed it. -Original Message- From: William Rentfrow [EMAIL PROTECTED] Sent: Thursday, July 31, 2008 3:57 PM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Crystal reports in client = broken I can not get crystal reports to run in the client - this is quite mysterious. They used to work - this is AR 7.1 patch 001 with matching clients. I have re-installed the client now numerous times. When I try to run a report in the application (IM 7.03) I get a whole bunch of nothing - the screen flashes for a second and then nothing else happens. However, interestingly enough - my connection to the AR Server is immediately broken. I have to log in to the user tool again to get it to work. Any ideas? I've checked all the standard config, etc (underscores and what not) - and I'm getting no where. William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are This message is subject to and does not create or vary any contractual relationship between TuringSMI, SMI Technologies, SMI Telco, its subsidiaries or affiliates and you. Internet communications are not secure and therefore the TuringSMI Group does not accept any legal responsibility for the contents of this message. Any views or opinions expressed are those of the author. This message is intended for the addressee(s) only and its contents and any attached files are strictly confidential. If you have received it in error, please contact the sender on the number above. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
