ARERR [8755]-Web Service Consumption Error
Hello All, I am conuming a web service though Set Fields in filter.But whenever the data in updated in the form on which the web service is consumed i am gettting ARERR [8755] error. The AR server is installed on Unix enviroment. I have checked the ar.conf file,arsystem start up script for all the plug in parameters.Everything is configured correctly. AR Server : 7.0.01 Patch 004 Database : Oracle --10.2.0.3.0 Please help on this. Regards, Sachin -- View this message in context: http://www.nabble.com/ARERR--8755--Web-Service-Consumption-Error-tp25535498p25535498.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: BMC Password Management
Thanks Stuart, can you tell me the types of integrations you are password managing? Matt From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schon, Stuart Sent: 24 September 2009 00:47 To: arslist@ARSLIST.ORG Subject: Re: BMC Password Management ** Works well, easy to turn on, if you have large number of users then it may take some time to sweep through all users. One thing that we did not like was that warnings of and expiry of password was sent out as a email to all users (in our case 20K) not as a dialog when they log on - this was considered spam and generated considerable consternation. We worked with BMC to disable all notifications - the only thing they see now is when the password needs reseting. the password reset dialog appears when they log in asking them to change password, this happens every 30 days. We also added a requirement to include a number in the password - this was straightforward (though there is an error in the documentation so check the syntax). regards Stuart Schon Team Manager, Remedy Solutions FUJITSU AUSTRALIA LIMITED Level 4, 320 Pitt Street, Sydney, NSW 2000, Australia T +61 2 9844 0596 M +61 439 475 240 stuart.sc...@au.fujitsu.com mailto:tracy.mccorm...@au.fujitsu.com www.au.fujitsu.com P Please consider the environment before printing this email. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Tuesday, 22 September 2009 04:05 To: arslist@ARSLIST.ORG Subject: BMC Password Management ** Hi All Anyone using BMC Password Management, if so can you give me some experiences, ease of setup, types of integrations you are running. Matt __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ This email has been scanned by the MessageLabs Email Security System. For more information please visit http://www.messagelabs.com/email __ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Help with exporting an Oracle DB ....
We have a 24x7 remedy system that runs on an Oracle DB. We are trying to get an export from production into our lower environments. We are unable to just lock out users in order to do an export. Whenever we try to do this the count of the T vs H tables are different. Basically what is happening is oracle is exporting the H tables first and then later gets to the T tables. In between the exports new records were created on a form which causes the T tables to have more records than the H tables do. There is an option called Consistency=Yes when doing an export that is supposed to go back and synch up all of the data but from our experience that isn't happening. The export doesn't have to be real-time but does have to have consistent data. I was wondering if there was a way to pass in an date into the export file so that no records created after a certain date get included -- or something to that effect. Any suggestions or ideas on how to get an Oracle export of a Remedy db? Thanks, Sean Michael (Sean) Garrison Remedy Developer - Senior Enterprise Technology Fiserv Phone: 678-375-1089 Mobile: 770-851-8238 Fax: 678-375-3434 www.fiserv.comhttp://www.checkfree.com P Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Refresh record
Hi All, Requirement: I have a button in a Form called as 'Refresh'. When I click that button, I should be able to refresh the current record which I am viewing to see if there are any updates added by other users. I can write an open window action to open the record in another screen, but that doesn't look good, as the outdated window is still open on the background. Is there any way to refresh the current record in the same screen itself? Please pass your thoughts. Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Refresh record
You need to refresh the table field with the field ID 1020. The run process
PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done.
{This is from a past posting by Carey}
On Thu, Sep 24, 2009 at 3:49 PM, Vijayalakshmi Paulraj
vijayalaksh...@virtusa.com wrote:
**
Hi All,
Requirement: I have a button in a Form called as ‘Refresh’. When I click
that button, I should be able to refresh the current record which I am
viewing to see if there are any updates added by other users.
I can write an open window action to open the record in another screen,
but that doesn’t look good, as the outdated window is still open on the
background.
Is there any way to refresh the current record in the same screen itself?
Please pass your thoughts.
Thanks Regards,
Vijayalakshmi Paulraj
-
This message, including any attachments, contains confidential information
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AW: Help with exporting an Oracle DB ....
Sean, I've done houndreds of exports with consistent=y and it works like a charm. Even in heavy loaded production systems. If oracle is not able to do a consistent export you will get appropriate error messages. Kind Regards Conny Von: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] Im Auftrag von Garrison, Sean (Norcross) Gesendet: Donnerstag, 24. September 2009 14:35 An: arslist@ARSLIST.ORG Betreff: Help with exporting an Oracle DB ** We have a 24x7 remedy system that runs on an Oracle DB. We are trying to get an export from production into our lower environments. We are unable to just lock out users in order to do an export. Whenever we try to do this the count of the T vs H tables are different. Basically what is happening is oracle is exporting the H tables first and then later gets to the T tables. In between the exports new records were created on a form which causes the T tables to have more records than the H tables do. There is an option called Consistency=Yes when doing an export that is supposed to go back and synch up all of the data but from our experience that isn't happening. The export doesn't have to be real-time but does have to have consistent data. I was wondering if there was a way to pass in an date into the export file so that no records created after a certain date get included -- or something to that effect. Any suggestions or ideas on how to get an Oracle export of a Remedy db? Thanks, Sean Michael (Sean) Garrison Remedy Developer - Senior Enterprise Technology Fiserv Phone: 678-375-1089 Mobile: 770-851-8238 Fax: 678-375-3434 www.fiserv.com http://www.checkfree.com P Please consider the environment before printing this e-mail. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Refresh record
I think what you are trying to do is best done by doing a commit changes or the equivalent run process perform-action-apply Rod On 24/09/2009, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** Hi All, Requirement: I have a button in a Form called as ‘Refresh’. When I click that button, I should be able to refresh the current record which I am viewing to see if there are any updates added by other users. I can write an open window action to open the record in another screen, but that doesn’t look good, as the outdated window is still open on the background. Is there any way to refresh the current record in the same screen itself? Please pass your thoughts. Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Service Get Operation
Fred, As always thank you very much. Now all I have to do is figure out how create the Get List operation. Regards, Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 23, 2009 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation Questions in order (almost)... Yes the Create operation will have to be called for each individual record they want to create. The difference between Get and Get List is Get returns 1 record and Get List returns a set of records. You will want to use a Get List to return the list of records for a qualification. I recommend you structure your result in the following manner: Root Grouping Element (whatever you want to call it) Field 1 Field 2 Field 3 Field 4 Field 5 Field 6 Field 7 Map the form to the Grouping Element instead of Root and set the MaxOccurs to unbounded. The reason for the Grouping Element is that you can only have 1 Root element in an XML so this way you will return multiple rows. Yes the Set operation will have to be called for each individual record they want to create. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, September 23, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Web Service Get Operation ** Hello All, ARS 7.1 patch4 Win2003 SQL2000 I have created a web service for another system to consume. There are three operations in the web service; Create, Set, Get. This web service will be called from a .net web page. Users can create on or many records at a time from the web page. Can I assume that the web service will have to be called for each record? When using the Get operation users will need to get list of records that are assigned to them. I have created one element in the Input for the Get. This element I have called Qualification. The web site will pass me the User Name and Password of the user and the qualification i.e.; 'Assigned To' = user. There are seven fields in the output of the Get operation. The developer on the .net side is having trouble getting the data back. He seems to think he will need to call the web service seven times for each record that exists. He bases this on the fact that when he tried to use the web service to retrieve one record he only saw the first column in the output. He has asked me if there is any way to pass all of the data in one record in one element in the web service. As I am not that familiar with this technology so I am not sure how to answer him. When using the Set operation they will be 'approving' several records at a time from a web site. Again, I assume they will have to call the web service for each record. Finally, can someone explain the difference between the Get and Get List operation? Thanks in advanced for any help. Regards, Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Refresh record
Doing this would only refresh the table, not the record on the form (or
the form itself).
This sounds very similar to writing code for the F5 function. I have an
RFE open with BMC to make it possible to code for the F5 refresh (instead
of having to have the user hit F5), but it's about to be rejected.
From:
Frank Caruso caruso.fr...@gmail.com
To:
arslist@ARSLIST.ORG
Date:
09/24/2009 07:56 AM
Subject:
Re: Refresh record
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
You need to refresh the table field with the field ID 1020. The run
process
PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done.
{This is from a past posting by Carey}
On Thu, Sep 24, 2009 at 3:49 PM, Vijayalakshmi Paulraj
vijayalaksh...@virtusa.com wrote:
**
Hi All,
Requirement: I have a button in a Form called as ?Refresh?. When I click
that button, I should be able to refresh the current record which I am
viewing to see if there are any updates added by other users.
I can write an open window action to open the record in another screen,
but that doesn?t look good, as the outdated window is still open on the
background.
Is there any way to refresh the current record in the same screen itself?
Please pass your thoughts.
Thanks Regards,
Vijayalakshmi Paulraj
-
This message, including any attachments, contains confidential information
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying,
or distribution of this message or any of its attachments or the
information contained in this e-mail, or the taking of any action based on
it, is strictly prohibited. If you are not the intended recipient, please
notify the sender immediately by return e-mail and delete this message.
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Re: Refresh record
Thanks Frank,
This is 100% perfect. You saved me!
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Frank Caruso
Sent: Thursday, September 24, 2009 6:27 PM
To: arslist@ARSLIST.ORG
Subject: Re: Refresh record
**
You need to refresh the table field with the field ID 1020. The run
process
PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done.
{This is from a past posting by Carey}
On Thu, Sep 24, 2009 at 3:49 PM, Vijayalakshmi Paulraj
vijayalaksh...@virtusa.com wrote:
**
Hi All,
Requirement: I have a button in a Form called as 'Refresh'. When I click
that button, I should be able to refresh the current record which I am
viewing to see if there are any updates added by other users.
I can write an open window action to open the record in another screen,
but that doesn't look good, as the outdated window is still open on the
background.
Is there any way to refresh the current record in the same screen
itself?
Please pass your thoughts.
Thanks Regards,
Vijayalakshmi Paulraj
-
This message, including any attachments, contains confidential
information intended for a specific individual and purpose, and is
intended for the addressee only. Any unauthorized disclosure, use,
dissemination, copying, or distribution of this message or any of its
attachments or the information contained in this e-mail, or the taking
of any action based on it, is strictly prohibited. If you are not the
intended recipient, please notify the sender immediately by return
e-mail and delete this message.
-
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This message, including any attachments, contains confidential information
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Re: Refresh record
No, commit changes or perform-action-apply will commit the values to the database and change the Last Modified By = the current user who is refreshing the ticket. That's not acceptable. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, September 24, 2009 6:48 PM To: arslist@ARSLIST.ORG Subject: Re: Refresh record ** I think what you are trying to do is best done by doing a commit changes or the equivalent run process perform-action-apply Rod On 24/09/2009, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** Hi All, Requirement: I have a button in a Form called as 'Refresh'. When I click that button, I should be able to refresh the current record which I am viewing to see if there are any updates added by other users. I can write an open window action to open the record in another screen, but that doesn't look good, as the outdated window is still open on the background. Is there any way to refresh the current record in the same screen itself? Please pass your thoughts. Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Refresh record
Do a open window in current window.
-Original Message-
From: SUBSCRIBE arslist Melissa melissa.r...@stls.frb.org
To: arslist@ARSLIST.ORG
Sent: Thu, Sep 24, 2009 8:32 am
Subject: Re: Refresh record
** Doing this would only refresh the table, not the record on the form
(or the form itself).
This sounds very similar to writing code for the F5 function. I have
an RFE open with BMC to make it possible to code for the F5 refresh
(instead of having to have the user hit F5), but it's about to be
rejected.
From:
Frank Caruso caruso.fr...@gmail.com
To:
arslist@ARSLIST.ORG
Date:
09/24/2009 07:56 AM
Subject:
Re: Refresh record
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
You need to refresh the table field with the field ID 1020. The run
process
PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done.
{This is from a past posting by Carey}
On Thu, Sep 24, 2009 at 3:49 PM, Vijayalakshmi Paulraj
vijayalaksh...@virtusa.com wrote:
**
Hi All,
Requirement: I have a button in a Form called as ‘Refresh’. When I
click that button, I should be able to refresh the current record which
I am viewing to see if there are any updates added by other users.
I can write an=2
0open window action to open the record in another screen,
but that doesn’t look good, as the outdated window is still open on the
background.
Is there any way to refresh the current record in the same screen
itself?
Please pass your thoughts.
Thanks Regards,
Vijayalakshmi Paulraj
-
This message, including any attachments, contains confidential
information intended for a specific individual and purpose, and is
intended for the addressee only. Any unauthorized disclosure, use,
dissemination, copying, or distribution of this message or any of its
attachments or the information contained in this e-mail, or the taking
of any action based on it, is strictly prohibited. If you are not the
intended recipient, please notify the sender immediately by return
e-mail and delete this message.
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Re: Refresh record
Norefreshing field 1020 (results list) DOES refresh the current entry,
just like hitting F5 would in the native client.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Thursday, September 24, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refresh record
** Doing this would only refresh the table, not the record on the form (or
the form itself).
This sounds very similar to writing code for the F5 function. I have an RFE
open with BMC to make it possible to code for the F5 refresh (instead of
having to have the user hit F5), but it's about to be rejected.
From: Frank Caruso caruso.fr...@gmail.com
To: arslist@ARSLIST.ORG
Date: 09/24/2009 07:56 AM
Subject:Re: Refresh record
Sent by:Action Request System discussion list(ARSList)
arslist@ARSLIST.ORG
_
**
You need to refresh the table field with the field ID 1020. The run process
PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done.
{This is from a past posting by Carey}
On Thu, Sep 24, 2009 at 3:49 PM, Vijayalakshmi Paulraj
mailto:vijayalaksh...@virtusa.com vijayalaksh...@virtusa.com wrote:
**
Hi All,
Requirement: I have a button in a Form called as 'Refresh'. When I click
that button, I should be able to refresh the current record which I am
viewing to see if there are any updates added by other users.
I can write an open window action to open the record in another screen, but
that doesn't look good, as the outdated window is still open on the
background.
Is there any way to refresh the current record in the same screen itself?
Please pass your thoughts.
Thanks Regards,
Vijayalakshmi Paulraj
-
This message, including any attachments, contains confidential information
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying, or
distribution of this message or any of its attachments or the information
contained in this e-mail, or the taking of any action based on it, is
strictly prohibited. If you are not the intended recipient, please notify
the sender immediately by return e-mail and delete this message.
-
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rmisoluti...@verizon.net ARSlist: Where the Answers Are_
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Re: Refresh record
One would have thought that someone at BMC would have known this when I
asked.
Thanks, I'll give it a try! :)
From:
LJ Longwing lj.longw...@gmail.com
To:
arslist@ARSLIST.ORG
Date:
09/24/2009 08:36 AM
Subject:
Re: Refresh record
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
Norefreshing field 1020 (results list) DOES refresh the current entry,
just like hitting F5 would in the native client.
From: Action Request System discussion list(ARSList) [
mailto:arsl...@arslist.org] On Behalf Of SUBSCRIBE arslist Melissa
Sent: Thursday, September 24, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Refresh record
** Doing this would only refresh the table, not the record on the form (or
the form itself).
This sounds very similar to writing code for the F5 function. I have an
RFE open with BMC to make it possible to code for the F5 refresh (instead
of having to have the user hit F5), but it's about to be rejected.
From:
Frank Caruso caruso.fr...@gmail.com
To:
arslist@ARSLIST.ORG
Date:
09/24/2009 07:56 AM
Subject:
Re: Refresh record
Sent by:
Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
**
You need to refresh the table field with the field ID 1020. The run
process
PERFORM-ACTION-TABLE-REFRESH 1020 should get the job done.
{This is from a past posting by Carey}
On Thu, Sep 24, 2009 at 3:49 PM, Vijayalakshmi Paulraj
vijayalaksh...@virtusa.com wrote:
**
Hi All,
Requirement: I have a button in a Form called as ?Refresh?. When I click
that button, I should be able to refresh the current record which I am
viewing to see if there are any updates added by other users.
I can write an open window action to open the record in another screen,
but that doesn?t look good, as the outdated window is still open on the
background.
Is there any way to refresh the current record in the same screen itself?
Please pass your thoughts.
Thanks Regards,
Vijayalakshmi Paulraj
-
This message, including any attachments, contains confidential information
intended for a specific individual and purpose, and is intended for the
addressee only. Any unauthorized disclosure, use, dissemination, copying,
or distribution of this message or any of its attachments or the
information contained in this e-mail, or the taking of any action based on
it, is strictly prohibited. If you are not the intended recipient, please
notify the sender immediately by return e-mail and delete this message.
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Re: Refresh record
Why do you want to refresh something with the database value if the user has made changes, won't you lose there changes? If nothing has changed then an apply should merely refresh the entry with any changes. On 24/09/2009, Vijayalakshmi Paulraj vijayalaksh...@virtusa.com wrote: ** No, commit changes or perform-action-apply will commit the values to the database and change the Last Modified By = the current user who is refreshing the ticket. That’s not acceptable. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Rod Harris *Sent:* Thursday, September 24, 2009 6:48 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Refresh record ** I think what you are trying to do is best done by doing a commit changes or the equivalent run process perform-action-apply Rod On 24/09/2009, *Vijayalakshmi Paulraj* vijayalaksh...@virtusa.com wrote: ** Hi All, Requirement: I have a button in a Form called as ‘Refresh’. When I click that button, I should be able to refresh the current record which I am viewing to see if there are any updates added by other users. I can write an open window action to open the record in another screen, but that doesn’t look good, as the outdated window is still open on the background. Is there any way to refresh the current record in the same screen itself? Please pass your thoughts. Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR [8755]-Web Service Consumption Error
Sachin: You will need to enable Plugin log and set to either Finest or All and make suitable changes for the Unix environment. Run the arplugin in manual mode. cmd/navigate to install dir key in arplugin -m Before you do the above please make sure you have the path to jvm.dll (I believe it should be higher than 1.4) set in your environment PATH. If these two are set right you should see the WebService entry in the arplugin log. Also get a response Loaded Web Services plugin properly. ctrl+c to exit out of the above screen. --- hth, Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Service Get Operation
Roger: Are you implementing the web service on top of HPD, CHG, AST..? If yes I would recommend using an intermediate layer in between; like a temp table that your external client (.NET web page) has access to. One time a bug in external (consumer) code generated over 3K entries in the temp table in a day; all of which were ignored and not pushed over to the parent Change Control Module.You can build all kinds of validations on the temp table to restrict parent updates. In our case the temp table doubles up for the Change Asset modules. Get GetList methods can also be implemented on the same temp table provided the output mapping is a small set of fields. -Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Updating Permission Groups for Users in 7.1
Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance mailto:arslist@ARSLIST.ORG V/R Abdul Baytops ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
7.5 architect based on system resources
Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps.
Re: Updating Permission Groups for Users in 7.1
Hi Abdul - are you talking about ITSM? If you are, then I did this recently in ITSP. The method should be similar for ITSM. 1. Add the relevant permission group to one user 2. Open up the form CTM:People Permission Groups and search for that user ID 3. Export that permission group to a .csv file 4. Update the .csv file to include the login IDs and Person IDs of the 4000 people that need this group 5. Import the data into the CTM:People Permission Groups using the Remedy Import tool 6. Open up the form CTM:People Permission Groups in Default Administrator View 7. Search for the 4000 records you have imported 8. Do a Modify All on the 4000 records and update the field z1d Action to START The actual steps may be slightly different for ITSM, but I don't think they'd be that different. I'm sure somebody else on the list will correct me if I'm wrong! Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: gavin.cole...@computacenter.commailto:gavin.cole...@computacenter.com W: www.computacenter.comhttp://www.computacenter.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: 24 September 2009 15:37 To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with the registered number 3434654. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (FMS) Limited is registered in England and Wales with the registered number 3798091. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Thanks again for sharing this information with me. With this information I would likely break out DB on its own and load all the apps on one box including midtier, I would definitely need one box for just to toy with ADDM. Any other thoughts would be appreciated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will
Re: Updating Permission Groups for Users in 7.1
I have used escalations to do this in the past, so I'm not sure what tripped you up on yours. You might want to consider another approach if all 4,000 users are in a particular company or access group in ITSM. We added our 200,000 customers to RKM self service simply by adding self service to the group id in RKM for that customer company. In other words, assign your RKM permissions in RKM, to the group ids or companies, rather than making any changes to the actual User records. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Additionally, for environments that expose the web to external resources or for security conscious environments it wouldn't be the best idea to run the web apps on the same host as the app server and certainly not on the db server. Typically these environments would be segregated on the network via vlans or what have you, much as you would segregate a production network from a development network. Just a thought. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I
Re: 7.5 architect based on system resources
It would also be good to review the BSM Installation overview: BSM Interoperability 7.5.1 Installation Overview09-Apr-2009 http://documents.bmc.com/supportu/documents/13/42/101342/101342.pdf You'll note that BMC's recommendation is that Dashboards and Analytics be placed on an additional server and not placed on the same system as AR System + apps. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thanks again for sharing this information with me. With this information I would likely break out DB on its own and load all the apps on one box including midtier, I would definitely need one box for just to toy with ADDM. Any other thoughts would be appreciated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you
dde.ini export to Excel with CSV vs TAB
I use the typical dde.ini file where the export to excel is done with Format=TAB. However large text fields (like Incident Notes) sometimes have embedded tabs, and this mucks up the columns in excel. If I do an 'export to file' with a CSV format, then open the file in Excel: things work fine. I tried a simple change to the dde.ini and put in Format=CSV but I just got the entire csv file dumped into the first column. Any advice on how to use CSV instead of TAB in the dde.ini (or other advice on how to make the export run cleaner)? thanks -ivan- -- Ivan Runions 3rd Party Services Support Information Technologies University of Calgary Calgary Alberta Canada (403) 220-4437 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Remember that ADDM needs its own SQL Server, using case sensitive collation instead of the normal (default) case insensitive collation that is preferred for the ARSystem database. We have both the SQL Server and the ADDM server on one box, and it registers some serious CPU activity when a scheduled scan kicks off. We evaluated Analytics and Dashboards last spring, and Analytics is going to want its own SQL Server db, although it could be shared in the same instance or a different instance of SQL Server on the db server you use for AR System. We found that you couldn't/shouldn't put any of the mid-tier, Analytics, or Dashboards web servers on the same server with each other; in particular, Analytics and mid-tier would not cohabit. If I had to do it all on three boxes, I would expect that separating the web components is the most problematic aspect: 1. AR System/AtriumCore/ITSM, Mid-Tier, Flashboards 2. SQL Server for AR System, Analytics, and the Analytics server which includes BOXI server 3. SQL Server for ADDM, ADDM, and Dashboards (which points at the ARSystem db) If you decide to install the web services for AtriumCore 7.5, that needs to be separate from the AR/ITSM server (requires Java 1.6) and you might have problems finding a home for that on the other two boxes. ADDM requires Java 1.4.2_13 for its console (that's a whole 'nother topic). The ideal would be to spin off all of the web servers to 3 separate servers or VMs (4 with AtriumCore web services) for security and maintenance reasons. I have found that it is next to impossible to upgrade any one BMC web component without disrupting any other that shares the same web server, unless you run them on separate instances of tomcat with non-standard ports. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps.
Re: 7.5 architect based on system resources
You may want to check out the white paper entitled Reference Architecture for BMC Support Solutions It has useful information http://documents.bmc.com/supportu/documents/04/54/100454/100454.pdf -Guillauem -Original Message- From: Action Request System discussion list(ARSList) on behalf of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thu 09/24/09 10:46 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
I meant this one: http://documents.bmc.com/supportu/documents/54/35/95435/95435.pdf -Original Message- From: Guillaume Rheault Sent: Thu 09/24/09 12:08 PM To: arslist@ARSLIST.ORG; arslist@ARSLIST.ORG Subject: RE: 7.5 architect based on system resources You may want to check out the white paper entitled Reference Architecture for BMC Support Solutions It has useful information http://documents.bmc.com/supportu/documents/04/54/100454/100454.pdf -Guillauem -Original Message- From: Action Request System discussion list(ARSList) on behalf of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thu 09/24/09 10:46 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Thanks David and all, Here is some backgrounds, I am being brought here to do their initial roll out of Remedy 7.5 and with all these products line up, the best things that I could do is to convince them of the hardware requirements that I need. However, it got shot down pretty quick and I would really have only three servers to work with, the specs would roughly be two quad processor at the minimum of 4 GHz, = 8 GB of memory. Their current Remedy system, ARS 7.1/ITSM 6.0/Midtier/and SQL are all being hosted on the same box, yes only one server. Here I am coming in requesting for three + 2 for our dev environment. Having said that I still have the time to beef up the specs of these three servers as however I like to in order to support what we have. SO if anyone have any suggestion as to the minimum requrement for memory and CPU I would appreciated. Thanks in advance. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, September 24, 2009 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources It would also be good to review the BSM Installation overview: BSM Interoperability 7.5.1 Installation Overview09-Apr-2009 http://documents.bmc.com/supportu/documents/13/42/101342/101342.pdf You'll note that BMC's recommendation is that Dashboards and Analytics be placed on an additional server and not placed on the same system as AR System + apps. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:34 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thanks again for sharing this information with me. With this information I would likely break out DB on its own and load all the apps on one box including midtier, I would definitely need one box for just to toy with ADDM. Any other thoughts would be appreciated. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Even if the move is toward web, DB is still going to be heavy, and regardless of where the client resides (native or web), it goes through app, so app still needs plenty of head room, especially with ITSM.I think dashboard and Mid-Tier will be good roommates on the same box, so based on that list...the only unknown to me is Analytics...I'm leaning toward putting it on Box3, but I don't know what sort of overhead 2 and 3 will have on them. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:23 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thank you for your input, I also like to keep DB separate from the apps, but from BMC support respond that kind of through me off a bit since 7.5 is new to me and I know that it architect is kind of gear toward the web portion. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Thursday, September 24, 2009 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Ok...that's allot...but I'll see if I can make some recommendations that make sense. I would put it this way Box1: DB Box2: ARS Box3: Web Stuff So ITSM is an app in ARS...so it would go in 2 of course...I'm not familiar with Analytic or it's resource needs, but I would put it on 2 or 3, depending on it's resource needs. I would recommend putting the DB on it's own server as DB's tend to be heavy That's about as far as I can go without more in depth knowledge of the tools. BTW...I run App/Mid-Tier on the same box all the timeto avoid the problems listed below I always keep App/Mid-Tier on the same patch level...if I patch one I always patch the other. And in regard to the java portion...I just use the jre that comes with the jdk...so one install of a jdk gives me both and it works well for mid-tier AND app server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 8:47 AM To: arslist@ARSLIST.ORG
Re: Updating Permission Groups for Users in 7.1
I wish I had thought of this a little while back. This might have fixed something for us. However, for this to work, I would think that you would need to have the company added to the Access Restrictions list for each customer in order for the company's group to be added to their User record. Is that correct? Otherwise, from what I've seen, no company related groups get added to their profile. (Current everyone here has unrestricted access, so we haven't been adding companies to people's Access Restrictions.) Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Updating Permission Groups for Users in 7.1 ** I have used escalations to do this in the past, so I'm not sure what tripped you up on yours. You might want to consider another approach if all 4,000 users are in a particular company or access group in ITSM. We added our 200,000 customers to RKM self service simply by adding self service to the group id in RKM for that customer company. In other words, assign your RKM permissions in RKM, to the group ids or companies, rather than making any changes to the actual User records. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 architect based on system resources
Thank you This really help. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, September 24, 2009 12:05 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Remember that ADDM needs its own SQL Server, using case sensitive collation instead of the normal (default) case insensitive collation that is preferred for the ARSystem database. We have both the SQL Server and the ADDM server on one box, and it registers some serious CPU activity when a scheduled scan kicks off. We evaluated Analytics and Dashboards last spring, and Analytics is going to want its own SQL Server db, although it could be shared in the same instance or a different instance of SQL Server on the db server you use for AR System. We found that you couldn't/shouldn't put any of the mid-tier, Analytics, or Dashboards web servers on the same server with each other; in particular, Analytics and mid-tier would not cohabit. If I had to do it all on three boxes, I would expect that separating the web components is the most problematic aspect: 1. AR System/AtriumCore/ITSM, Mid-Tier, Flashboards 2. SQL Server for AR System, Analytics, and the Analytics server which includes BOXI server 3. SQL Server for ADDM, ADDM, and Dashboards (which points at the ARSystem db) If you decide to install the web services for AtriumCore 7.5, that needs to be separate from the AR/ITSM server (requires Java 1.6) and you might have problems finding a home for that on the other two boxes. ADDM requires Java 1.4.2_13 for its console (that's a whole 'nother topic). The ideal would be to spin off all of the web servers to 3 separate servers or VMs (4 with AtriumCore web services) for security and maintenance reasons. I have found that it is next to impossible to upgrade any one BMC web component without disrupting any other that shares the same web server, unless you run them on separate instances of tomcat with non-standard ports. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 9:47 AM To: arslist@ARSLIST.ORG Subject: 7.5 architect based on system resources Hi List, We are planning to do a new install for ARS 7.5 plus the ITSM suite, BMC Analytic as well Dashboard. This roll out will also include ADDM, Atrium Discovery and Data Mapping. Based on these lines of products we will only have three beefed up servers to work with. I was hoping to get some assistance in deciding on the kind of servers architect that I should setup for these kinds of environment based on the three servers that we got. We will be on a Window environment. I am thinking about having ARS 7.5/ITSM/Analytic/Dashboard as well as the supported SQL 2005 installed on the same server, midtier on its own server, and ADDM as well as the support SQL 2005 installed on the same server. Initially I was thinking of having ARS 7.5/ITSM/Analytic/Dashboard/and Midtier to be on the same server and have SQL 2005 stand alone, but after communicating with BMC support they sound like that may not be a good idea. Below are questions that I have asked them along with their Reponses. Any help or suggestion based on past experience would be greatly appreciated. Thank you *** 1. Is it better to setup Midtier on the apps server or put it on other two boxes I have described? My take is to install in on the apps server, the same box as ARS System, ITSM, etc. ANS: It's your call where to install the MidTier, but as a rule it is better not to install it on same system as the AR Server. Some obvious reasons being if you wanted to recycle MT/Webserver, the reboot would mean bringing down AR Server. And you'll need more memory. 2. Is there any gotcha or things that I need to be aware of if I plan to install Midter on the same system as the ARS Server? Answer: One I can think of is: If applying a new patch to Mid Tier (and not AR Server) becomes necessary..-- you'll have to worry/make sure the PATH or LD_LIBRARY_PATH variable points to the right spot, for Mid-tier libraries. 3. The recommendation of the SDK version that I should use? Answer: Our compatibility matrix states: You need 32 bit version of JDK 1.5.0_12 or higher. 4. Email will also required JRE, will installing SDK conflict with it? Answer: Yes, that's a concern. You'll have to worry about JRE and JDK if you have MT on same box as AR Server. So in a nutshell, It's better to install MT on a different box. Let me know if that helps. ___
Re: 7.5 architect based on system resources
I would think that three servers should be sufficient for a dev environment. In that case, I would put MidTier, Apps/AR Server and Analytics all on the same box. In production I would separate them out more, but for development, that should be fine. One caveat is that Analytics and MidTier don't play nicely in the same Tomcat instance. However, you can fairly easily set up a second instance of Tomcat on the box and put MidTier in one and Analytics on the other, allowing them to share the same physical server without any issues (at least that was my experience with 7.1 and BO XIR2). In that case, make sure each Tomcat instance is listening on different ports (edit the server.xml file for the second instance and do something like add 100 to each port number you find), and then you can configure IIS to redirect to the appropriate instance of Tomcat so that users don't know they're running on different instances. If you're not comfortable with that, then I would move Analytics to any of the other hosts. It can share the same database server as the AR server - there's no need to have a separate instance of SQL server to support it. AR Server and Analytics will just have separate databases on the same server. I think where you put the database server in development will depend more on the amount of memory you have available to you, but I would be inclined to put it on a different box than the AR Server and friends, because the AR Server, Mid Tier and Analytics can all use up quite a bit of CPU. As noted before, if you plan to use the web services portion, you'll need to put that on a separate server from the AR Server. Or, what about something liked this: 1) DB Analytics 2) ARS and MidTier 3) AIE, ADDM, Web Services Both the Analytics and AR Server databases would be in the same SQL Server instance on the first server. Analytics would be installed with Tomcat on that server as well. I wouldn't do this in production, but for dev it's probably fine, and it avoids having to deal with trying to get Analytics to run on the same box as the Mid Tier. ARS and MidTier on the same box in development should also be fine. I'm not aware of any issues besides performance that would matter (that doesn't mean that there aren't any issues, though - I just haven't encountered any yet). For development, you don't need stellar performance, just good enough. AIE (for Atrium Discover) can be very processor intensive, so it's probably good to throw it off onto another host. In production, I would have a dedicated AR Server as part of a server group to handle all integration and back-end processing tasks. In that case, I would also have an AR Server on 3. Note that reconciliation is also a beast and would further warrant separating that task from the user-facing AR server (i.e., I wouldn't run recon on server 2 normally - since this is development, it probably doesn't matter). If there is a conflict between the web services portion of Remedy and ADDM (due to different Java requirements), then I would move ADDM to a different box and leave Web Services on 3. So, this is all based on the idea that this is development. If it were production, I'd go a different route... Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wangsameteegoon, Thitiwat CTR JCS DOM Sent: Thursday, September 24, 2009 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources Thanks David and all, Here is some backgrounds, I am being brought here to do their initial roll out of Remedy 7.5 and with all these products line up, the best things that I could do is to convince them of the hardware requirements that I need. However, it got shot down pretty quick and I would really have only three servers to work with, the specs would roughly be two quad processor at the minimum of 4 GHz, = 8 GB of memory. Their current Remedy system, ARS 7.1/ITSM 6.0/Midtier/and SQL are all being hosted on the same box, yes only one server. Here I am coming in requesting for three + 2 for our dev environment. Having said that I still have the time to beef up the specs of these three servers as however I like to in order to support what we have. SO if anyone have any suggestion as to the minimum requrement for memory and CPU I would appreciated. Thanks in advance. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Thursday, September 24, 2009 11:53 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 architect based on system resources It would also be good to review the BSM Installation overview: BSM Interoperability 7.5.1 Installation Overview09-Apr-2009 http://documents.bmc.com/supportu/documents/13/42/101342/101342.pdf You'll note that BMC's recommendation is that Dashboards and Analytics be placed on an additional
Re: Updating Permission Groups for Users in 7.1
NOBODY here has unrestricted access except admins - that would defeat the entire purpose of using multi-tenancy for the operational companies (central and distributed support groups have their own companies). We do use a single, global customer company for all defined customers, to which all of the support staff are given access. Customers all have their membership defined in the global customer company, added by a filter when their account is created from LDAP, and that is what I use to give them access to RKM. They also get access to either the student customer company and/or the employee customer company based on roles in LDAP. So a single customer record could have permission to UNT Customers (they are homed there - field 112 on the CTM:People record), UNT Employees, and UNT Students; student employees get all three. We don't use Employee or Student to define access in RKM, but we do use them to define access to various service items in Kinetic Request. In fact, it was the process of defining permissions for Kinetic Request based on company access and application permissions that led us to use the same solution for RKM; instead of adding KMSAC-something permissions manually to all of our support staff's User records, we simply gave those permissions in RKM to all Incident Users. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, September 24, 2009 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Updating Permission Groups for Users in 7.1 ** I wish I had thought of this a little while back. This might have fixed something for us. However, for this to work, I would think that you would need to have the company added to the Access Restrictions list for each customer in order for the company's group to be added to their User record. Is that correct? Otherwise, from what I've seen, no company related groups get added to their profile. (Current everyone here has unrestricted access, so we haven't been adding companies to people's Access Restrictions.) Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Updating Permission Groups for Users in 7.1 ** I have used escalations to do this in the past, so I'm not sure what tripped you up on yours. You might want to consider another approach if all 4,000 users are in a particular company or access group in ITSM. We added our 200,000 customers to RKM self service simply by adding self service to the group id in RKM for that customer company. In other words, assign your RKM permissions in RKM, to the group ids or companies, rather than making any changes to the actual User records. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Abdullah Baytops Sent: Thursday, September 24, 2009 9:37 AM To: arslist@ARSLIST.ORG Subject: Updating Permission Groups for Users in 7.1 ** Hello ARS listers Is there a way to perform a mass update of user record permissions on the people records in 7.1. Currently I have 4000 users that we now want to have KM rights in which initially they did not have that permission. Has anyone performed a mass update successfully on of people records. I have tried to simply run an escalation but it failed to update all the applicable records. Thanks in Advance V/R Abdul Baytops _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SSO with 7.x Mid-Tier
Hello, I have an environment where the SSL LDAP authentication is in place on our 3 server grouped ARSystem application servers (Windows 2008). We have 2 Mid-Tier servers (Windows 2003, IIS 6.0, Tomcat 5.5.27). Both on 7.5 p2. BMC support has sent me a white paper on how to go about implementing SSO, but that is the extent of their support on the SSO integration. I have searched the BMC KB and found 3 articles, which one of them provides binaries of a possible solution but the instructions on file placement is lacking. Anyone either used the KB files and got it working that has a more detailed implementation guide? OR has come up with a front end solution for the mid-tier piece? The goal is to have end users receiving URL links in their email to be able to click on them and go directly to the incident, change, approval, etc... without stopping at the login page for credentials. Somehow picking up the credentials from the workstation OS, or a cookie type of file process. Thanks, Ken LaPierre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Remedy Admin/Dev Position (Reston, VA)
I have a Remedy Admin position involving minor enhancements and some lite scripting. It is a large company looking to hire immediately. The position is a 6 month temp to perm, with the full intention to hire permanently after the first 6 months. If you are interested feel free to give us a call @ 703-891-3288. I have listed the description below: ? ? ? Must Haves: ? ?- GC or citizen ?- A minimum of 2 years experience but preferably 3+ ?- Work developing and supporting Remedy ARS? - Action Request System (6.3 or greater as they are using version 7x) ?- Custom form development ?- Linux Platform (Solaris could be ok if sharp with all the other requirements) ?- Oracle knowledge on the back-end ?- PERL scripting (to bridge gap between Oracle and Remedy) ?- help desk support (good on phone/communicating) ? Plusses: ? ?- Patch management experience on servers ?- Telecom background ?- IP Network knowledge ? ? This person will be a tier 1 to tier 3 helpdesk support for the Remedy team.? The customer is using Remedy ARS (Action Request System) and experience on versions 6.3 or 7.x are needed.? He/she will be performing minor enhancements to the Remedy application, which include: adding fields, creating tabs, adding menus, adding notifications.? Minor enhancements are also referred to as custom form development.? He/she will also be performing some light scripting with Perl so the Oracle database and Remedy application can communicate correctly if they are not syncing properly.? 80% of the job will be these enhancements and the other 20% will be general troubleshooting and some patching or updates ? ? - Tyler ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Service Get Operation
Thanks for the information. This is an integration with a custom application in Remedy. Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Subash Biswas Sent: Thursday, September 24, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation Roger: Are you implementing the web service on top of HPD, CHG, AST..? If yes I would recommend using an intermediate layer in between; like a temp table that your external client (.NET web page) has access to. One time a bug in external (consumer) code generated over 3K entries in the temp table in a day; all of which were ignored and not pushed over to the parent Change Control Module.You can build all kinds of validations on the temp table to restrict parent updates. In our case the temp table doubles up for the Change Asset modules. Get GetList methods can also be implemented on the same temp table provided the output mapping is a small set of fields. -Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Service Get Operation
Still I would recomend using a layer in between -- Jarl 2009/9/24 Nall, Roger roger.n...@t-mobile.com: Thanks for the information. This is an integration with a custom application in Remedy. Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Subash Biswas Sent: Thursday, September 24, 2009 9:27 AM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation Roger: Are you implementing the web service on top of HPD, CHG, AST..? If yes I would recommend using an intermediate layer in between; like a temp table that your external client (.NET web page) has access to. One time a bug in external (consumer) code generated over 3K entries in the temp table in a day; all of which were ignored and not pushed over to the parent Change Control Module.You can build all kinds of validations on the temp table to restrict parent updates. In our case the temp table doubles up for the Change Asset modules. Get GetList methods can also be implemented on the same temp table provided the output mapping is a small set of fields. -Subash ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Help with exporting an Oracle DB ....
Any reason why you cannot do a hot database backup and restore that in the lower environments? It should be much faster too... -Guillaume -Original Message- From: Action Request System discussion list(ARSList) on behalf of Garrison, Sean (Norcross) Sent: Thu 09/24/09 8:34 AM To: arslist@ARSLIST.ORG Subject: Help with exporting an Oracle DB We have a 24x7 remedy system that runs on an Oracle DB. We are trying to get an export from production into our lower environments. We are unable to just lock out users in order to do an export. Whenever we try to do this the count of the T vs H tables are different. Basically what is happening is oracle is exporting the H tables first and then later gets to the T tables. In between the exports new records were created on a form which causes the T tables to have more records than the H tables do. There is an option called Consistency=Yes when doing an export that is supposed to go back and synch up all of the data but from our experience that isn't happening. The export doesn't have to be real-time but does have to have consistent data. I was wondering if there was a way to pass in an date into the export file so that no records created after a certain date get included -- or something to that effect. Any suggestions or ideas on how to get an Oracle export of a Remedy db? Thanks, Sean Michael (Sean) Garrison Remedy Developer - Senior Enterprise Technology Fiserv Phone: 678-375-1089 Mobile: 770-851-8238 Fax: 678-375-3434 www.fiserv.comhttp://www.checkfree.com P Please consider the environment before printing this e-mail. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
WS to query Zip Codes given Address, City, State..
Has anyone heard of any free (wishful thinking) and yet reliable (even more wishful thinking) web services for querying a zip code given the Address, City and State information? I probably need this as a one time query while importing site information. I was hoping to create a Filter to fire on MERGE to set the Zip Code field using the Set Fields operation from any such web-service.. I would prefer setting the Zip Code from the Address, City and State information I have rather than setting it from the data file as I have reasons to doubt the quality of the data that I have received as I see several addresses that have two completely different zip codes for the same address.. and they are off by not a single digit or something - way way off.. Probably a result of modifications done through Excel after the use of a bad bad filter.. The list of sites I have is only about 600, which does not really justify me asking for buying a web service for one time use, yet I do not see myself looking up each address and correcting it manually.. I just did a google search for the above but I cannot say I found anything useful. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WS to query Zip Codes given Address, City, State..
You can go to yahoo developer and do this. http://developer.yahoo.com/maps/rest/V1/geocode.html 1. Get an application ID (Free and easy) 2. Use the following: http://local.yahooapis.com/MapsService/V1/geocode?appid=YD-9G7bey8_JXxQP 6rxl.fBFGgCdNjoDMACQA--street=701+First+Avecity=Sunnyvalestate=CA replacing your application ID address. 3. The results will have the zip code if valid address/found address Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, September 24, 2009 5:48 PM To: arslist@ARSLIST.ORG Subject: WS to query Zip Codes given Address, City, State.. ** Has anyone heard of any free (wishful thinking) and yet reliable (even more wishful thinking) web services for querying a zip code given the Address, City and State information? I probably need this as a one time query while importing site information. I was hoping to create a Filter to fire on MERGE to set the Zip Code field using the Set Fields operation from any such web-service.. I would prefer setting the Zip Code from the Address, City and State information I have rather than setting it from the data file as I have reasons to doubt the quality of the data that I have received as I see several addresses that have two completely different zip codes for the same address.. and they are off by not a single digit or something - way way off.. Probably a result of modifications done through Excel after the use of a bad bad filter.. The list of sites I have is only about 600, which does not really justify me asking for buying a web service for one time use, yet I do not see myself looking up each address and correcting it manually.. I just did a google search for the above but I cannot say I found anything useful. Joe _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WS to query Zip Codes given Address, City, State..
Hello Joe, Try this one. http://www.ripedevelopment.com/webservices/ZipCode.asmx?WSDL\public I hope this helps! Dave Davis -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, September 24, 2009 17:48 To: arslist@ARSLIST.ORG Subject: WS to query Zip Codes given Address, City, State.. ** Has anyone heard of any free (wishful thinking) and yet reliable (even more wishful thinking) web services for querying a zip code given the Address, City and State information? I probably need this as a one time query while importing site information. I was hoping to create a Filter to fire on MERGE to set the Zip Code field using the Set Fields operation from any such web-service.. I would prefer setting the Zip Code from the Address, City and State information I have rather than setting it from the data file as I have reasons to doubt the quality of the data that I have received as I see several addresses that have two completely different zip codes for the same address.. and they are off by not a single digit or something - way way off.. Probably a result of modifications done through Excel after the use of a bad bad filter.. The list of sites I have is only about 600, which does not really justify me asking for buying a web service for one time use, yet I do not see myself looking up each address and correcting it manually.. I just did a google search for the above but I cannot say I found anything useful. Joe _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: WS to query Zip Codes given Address, City, State..
http://www.xmethods.net/ve2/Directory.po The above URL has a bunch of web services posted, most of them are still accessible including the Zip Code look up service. -Subash Biswas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Refresh record
Sounds like you want to: --Close the current window - Open the form in a new window in modify with the $LASTID$ that was open That sound right? Regards, Nick From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rod Harris Sent: Thursday, September 24, 2009 11:45 PM To: arslist@ARSLIST.ORG Subject: Re: [ARSLIST] Refresh record ** Why do you want to refresh something with the database value if the user has made changes, won't you lose there changes? If nothing has changed then an apply should merely refresh the entry with any changes. On 24/09/2009, Vijayalakshmi Paulraj vijayalaksh...@virtusa.commailto:vijayalaksh...@virtusa.com wrote: ** No, commit changes or perform-action-apply will commit the values to the database and change the Last Modified By = the current user who is refreshing the ticket. That's not acceptable. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rod Harris Sent: Thursday, September 24, 2009 6:48 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Refresh record ** I think what you are trying to do is best done by doing a commit changes or the equivalent run process perform-action-apply Rod On 24/09/2009, Vijayalakshmi Paulraj vijayalaksh...@virtusa.commailto:vijayalaksh...@virtusa.com wrote: ** Hi All, Requirement: I have a button in a Form called as 'Refresh'. When I click that button, I should be able to refresh the current record which I am viewing to see if there are any updates added by other users. I can write an open window action to open the record in another screen, but that doesn't look good, as the outdated window is still open on the background. Is there any way to refresh the current record in the same screen itself? Please pass your thoughts. Thanks Regards, Vijayalakshmi Paulraj - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ - This message, including any attachments, contains confidential information intended for a specific individual and purpose, and is intended for the addressee only. Any unauthorized disclosure, use, dissemination, copying, or distribution of this message or any of its attachments or the information contained in this e-mail, or the taking of any action based on it, is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail and delete this message. - _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WS to query Zip Codes given Address, City, State..
Awesome.. I had seen this one but didn't know it was for free as I thought the process of registration might have involved buying that application ID.. Now I'll need to ask the server guys the possibility of opening the Internet port on the AR Server :-) Joe From: Mark Lev mark@rightstarsystems.com To: arslist@ARSLIST.ORG Sent: Thursday, September 24, 2009 6:40:21 PM Subject: Re: WS to query Zip Codes given Address, City, State.. ** You can go to yahoo developer and do this. http://developer.yahoo.com/maps/rest/V1/geocode.html 1. Get an application ID (Free and easy) 2. Use the following: http://local.yahooapis.com/MapsService/V1/geocode?appid=YD-9G7bey8_JXxQP6rxl.fBFGgCdNjoDMACQA--street=701+First+Avecity=Sunnyvalestate=CA replacing your application ID address. 3. The results will have the zip code if valid address/found address Thanks, Mark From:Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, September 24, 2009 5:48 PM To: arslist@ARSLIST.ORG Subject: WS to query Zip Codes given Address, City, State.. ** Has anyone heard of any free (wishful thinking) and yet reliable (even more wishful thinking) web services for querying a zip code given the Address, City and State information? I probably need this as a one time query while importing site information. I was hoping to create a Filter to fire on MERGE to set the Zip Code field using the Set Fields operation from any such web-service.. I would prefer setting the Zip Code from the Address, City and State information I have rather than setting it from the data file as I have reasons to doubt the quality of the data that I have received as I see several addresses that have two completely different zip codes for the same address.. and they are off by not a single digit or something - way way off.. Probably a result of modifications done through Excel after the use of a bad bad filter.. The list of sites I have is only about 600, which does not really justify me asking for buying a web service for one time use, yet I do not see myself looking up each address and correcting it manually.. I just did a google search for the above but I cannot say I found anything useful. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: WS to query Zip Codes given Address, City, State..
Thank you Subash, I'll look that one up too along with what Mark just suggested as well.. maybe use both if the first one cannot find it.. or returns a null.. I just hope they are willing to open up the Internet port on the AR Server.. Joe From: Subash Biswas subash.bis...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, September 24, 2009 9:28:05 PM Subject: Re: WS to query Zip Codes given Address, City, State.. http://www.xmethods.net/ve2/Directory.po The above URL has a bunch of web services posted, most of them are still accessible including the Zip Code look up service. -Subash Biswas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Export to html/text file
Hi Fred, I've done some tests and I've figured out that this solution doesn't work in midtier. The set field of the attachment field doesn't happens, so the solution is not appropriate for us. Anyway, thanks and regards. Anyone else? Roger - Original Message - From: Grooms, Frederick W frederick.w.gro...@xo.com Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Sent: Wednesday, September 23, 2009 4:21 PM Subject: Re: Export to html/text file Print is easy ... Have the user Right click in the View Field and choose print I'm not sure about save right now... You could possibly do a Set Fields of the View Field to a Display/Only Attachment field and then use the PERFORM-ACTION-SAVE-ATTACHMENT Run Process action to initiate a save to the user's machine. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rogerio Aguiar Sent: Wednesday, September 23, 2009 2:11 PM To: arslist@ARSLIST.ORG Subject: Export to html/text file Hi listers, I have a char field that its content is a html code. I am showing this content as a page in a view field to the user, but the user would like to have the option of saving this report in a file (html) and/or printing this report. This workflow has to work in midtier also, so OLE is not an option. Any ideas? Thanks and regards, Roger E-mail verificado pelo Terra Anti-Spam. Para classificar esta mensagem como spam ou não spam, visite http://ecp.terra.com.br/cgi-bin/reportspam.cgi?+_d=SCYxNTAwOTI0NyNwZXJtIXRlcnJhJjEsMTI1MzczNDMyNi4xMDUyMzcuMjMyNTAuZ2FuYW5vcXVlLnRlcnJhLmNvbSw0NjY5TerraMail Verifique periodicamente a pasta Spam para garantir que apenas mensagens indesejadas sejam classificadas como Spam. Esta mensagem foi verificada pelo E-mail Protegido Terra. Atualizado em 23/09/2009 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Mid-Tier issue, single row char fields showing horizontal scroll bar.
Dear Listers, We are seeing a really bizzare issue - a few users in our user community are seeing horizontal scroll bars on character fields that are single row. There is no need for a horizontal scroll bar (at least that is not how it behaved in the past). Users having this issue are logging in via thin clients (IE 8 Firefox). This is a very odd behavior and nobody in our team can reproduce this issue. Here's the environment details: Two AR System Mid-Tiers - 7.1.0 patch 6 (on RHEL) sitting behind a Cisco load balancer Four AR Servers (in a server group) - 7.1.0 patch 6 (on RHEL) sitting behind a Cisco load balancer (one server is mostly an admin server, the other three are in a round robin load balanced configuration). Four node Oracle RAC in the back end All connected on a GIGE network. Anyone else anything remotely to what we are seeing? If so, any of you have any insight on how you resolved it? Thanks in advance, -- Shyam Attavar ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Web Service Get Operation
That depends on how he's calling the web service in .NET. He's probably getting back an array, an ArrayList (or something equivalent), or he's working with the XML directly (less likely). In any of those scenarios, it should be trivial to determine how many records are returned. An array and an ArrayList (or equivalent) have properties that will tell you how many records are in the list. Even if an Enumerator is returned, you don't actually need to know how many elements are in the list to process them. You just keep looping until the Enumerator gets to the end of the list. Find out how he's calling the web service and what data type is being returned from the web service call. That will help answer the question. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Thursday, September 24, 2009 9:04 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation Fred, Thanks for this information. I have received a question from the .NET developer that I am unable to answer. If anyone can give me a hand with this I would appreciate it. Hi Roger, How would I loop through all the values? It doesn't give me the count of records it's returning. I need this to loop through all the values. Thanks, Rajal -Original Message- From: Nall, Roger Sent: Thursday, September 24, 2009 12:17 PM To: Verma, Vikas; Patel, Rajal Cc: Armstrong, Sandra Subject: FW: Web Service Get Operation Vikas/Rajal, I have modified the web service. There is a new operation called OpGetList and OpGetListResponse. I think you will see what you need now. Vikas, Here is some more information. It looks like I can do what you were asking for with regards to the Get List option. Now all I have to do is figure out how this is done in Remedy. As for the Create and Set you will need to invoke the web service for each record. I will get back to both of you later. Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 23, 2009 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation Questions in order (almost)... Yes the Create operation will have to be called for each individual record they want to create. The difference between Get and Get List is Get returns 1 record and Get List returns a set of records. You will want to use a Get List to return the list of records for a qualification. I recommend you structure your result in the following manner: Root Grouping Element (whatever you want to call it) Field 1 Field 2 Field 3 Field 4 Field 5 Field 6 Field 7 Map the form to the Grouping Element instead of Root and set the MaxOccurs to unbounded. The reason for the Grouping Element is that you can only have 1 Root element in an XML so this way you will return multiple rows. Yes the Set operation will have to be called for each individual record they want to create. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, September 23, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Web Service Get Operation ** Hello All, ARS 7.1 patch4 Win2003 SQL2000 I have created a web service for another system to consume. There are three operations in the web service; Create, Set, Get. This web service will be called from a .net web page. Users can create on or many records at a time from the web page. Can I assume that the web service will have to be called for each record? When using the Get operation users will need to get list of records that are assigned to them. I have created one element in the Input for the Get. This element I have called Qualification. The web site will pass me the User Name and Password of the user and the qualification i.e.; 'Assigned To' = user. There are seven fields in the output of the Get operation. The developer on the .net side is having trouble getting the data back. He seems to think he will need to call the web service seven times for each record that exists. He bases this on the fact that when he tried to use the web service to retrieve one record he only saw the first column in the output. He has asked me if there is any way to pass all of the data in one record in one element in the web service. As I am not that familiar with this technology so I am not sure how to answer him. When using the Set operation they will be 'approving' several records at a time from a web site. Again, I assume they will have to call the web service for each record. Finally, can someone explain the difference
Re: Web Service Get Operation
Lyle, Thank you for this information. I will pass it along and see what happens. Regards, Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor Sent: Thursday, September 24, 2009 10:49 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation That depends on how he's calling the web service in .NET. He's probably getting back an array, an ArrayList (or something equivalent), or he's working with the XML directly (less likely). In any of those scenarios, it should be trivial to determine how many records are returned. An array and an ArrayList (or equivalent) have properties that will tell you how many records are in the list. Even if an Enumerator is returned, you don't actually need to know how many elements are in the list to process them. You just keep looping until the Enumerator gets to the end of the list. Find out how he's calling the web service and what data type is being returned from the web service call. That will help answer the question. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Thursday, September 24, 2009 9:04 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation Fred, Thanks for this information. I have received a question from the .NET developer that I am unable to answer. If anyone can give me a hand with this I would appreciate it. Hi Roger, How would I loop through all the values? It doesn't give me the count of records it's returning. I need this to loop through all the values. Thanks, Rajal -Original Message- From: Nall, Roger Sent: Thursday, September 24, 2009 12:17 PM To: Verma, Vikas; Patel, Rajal Cc: Armstrong, Sandra Subject: FW: Web Service Get Operation Vikas/Rajal, I have modified the web service. There is a new operation called OpGetList and OpGetListResponse. I think you will see what you need now. Vikas, Here is some more information. It looks like I can do what you were asking for with regards to the Get List option. Now all I have to do is figure out how this is done in Remedy. As for the Create and Set you will need to invoke the web service for each record. I will get back to both of you later. Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, September 23, 2009 5:16 PM To: arslist@ARSLIST.ORG Subject: Re: Web Service Get Operation Questions in order (almost)... Yes the Create operation will have to be called for each individual record they want to create. The difference between Get and Get List is Get returns 1 record and Get List returns a set of records. You will want to use a Get List to return the list of records for a qualification. I recommend you structure your result in the following manner: Root Grouping Element (whatever you want to call it) Field 1 Field 2 Field 3 Field 4 Field 5 Field 6 Field 7 Map the form to the Grouping Element instead of Root and set the MaxOccurs to unbounded. The reason for the Grouping Element is that you can only have 1 Root element in an XML so this way you will return multiple rows. Yes the Set operation will have to be called for each individual record they want to create. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nall, Roger Sent: Wednesday, September 23, 2009 4:43 PM To: arslist@ARSLIST.ORG Subject: Web Service Get Operation ** Hello All, ARS 7.1 patch4 Win2003 SQL2000 I have created a web service for another system to consume. There are three operations in the web service; Create, Set, Get. This web service will be called from a .net web page. Users can create on or many records at a time from the web page. Can I assume that the web service will have to be called for each record? When using the Get operation users will need to get list of records that are assigned to them. I have created one element in the Input for the Get. This element I have called Qualification. The web site will pass me the User Name and Password of the user and the qualification i.e.; 'Assigned To' = user. There are seven fields in the output of the Get operation. The developer on the .net side is having trouble getting the data back. He seems to think he will need to call the web service seven times for each record that exists. He bases this on the fact that when he tried to use the web service to retrieve one record he only saw the first column in the output. He
