Re: ARS v7.0.1P2 upgrade to ARS v7.5 P4 Failure
Susan we had the same issue when we upgraded from ARS 7.0.1P6 to 7.5 P2.
The issue is with the control table not being upgraded properly. You
MUST upgrade to 7.0.1P7 first, this will fix the control table and allow
the 7.5 upgrade. This was a bug that was fixed in patch7 of the 7.0.1
version.
HTH,
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Tuesday, March 02, 2010 4:44 PM
To: arslist@ARSLIST.ORG
Subject: ARS v7.0.1P2 upgrade to ARS v7.5 P4 Failure
**
Hi Everyone,
This was supposed to be pretty straightforward, we're only upgrading
(not overwriting) the ARS engine and email engine, nothing else. We've
started on our test server.
We've had about 5 failed installs as of today. It indicates that the
database is not the correct version. We confirm when we start that
we're at dbversion '22' and when the install fails we see the following:
r...@svs035 (/apps/oracle/product/10.2.0/db_1)$
$ORACLE_HOME/bin/sqlplus
arad...@st_remt1
SQL*Plus: Release 10.2.0.2.0 - Production on Tue Mar 2
13:00:24 2010
Copyright (c) 1982, 2005, Oracle. All Rights Reserved.
Oracle Database 10g Enterprise Edition Release 10.2.0.1.0 -
64bit
Production With the Partitioning, OLAP and Data Mining options
SQL select dbversion from control;
DBVERSION
--
23
We restore the database and we're back at dbversion 22. The install
log indicates the following:
(Mar 02 2010 12:23:45.272 PM
-0600),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve
rs.arserver.ARServerOracleManageUpgradeDatabaseTask,
LOG EVENT {Description=[[SQLERROR] [DESCRIPTION] Failed to upgrade the
database schema],Detail=[[SQLERRORCODE]=0 [SQLMESSAGE]=Failed to run SQL
statement [ALTER TABLE FILTER_NOTIFY MODIFY ( BEHAVIOR NUMBER(15) )] Due
to [ORA-01440: column to be modified must be empty to decrease precision
or scale
][SQLSTATEMENT]=]}
(Mar 02 2010 12:23:45.273 PM
-0600),SEVERE,com.bmc.install.product.arsuitekit.platforms.arsystemserve
rs.arserver.ARServerOracleManageUpgradeDatabaseTask,
THROWABLE EVENT {Description=[Failed to upgrade the database schema]},
Throwable=[java.sql.SQLException: Failed to run SQL statement [ALTER
TABLE FILTER_NOTIFY MODIFY ( BEHAVIOR NUMBER(15) )] Due to [ORA-01440:
column to be modified must be empty to decrease precision or scale
]
com.bmc.install.utility.database.io.DatabaseModelJDBCWriter.writeStateme
nts(DatabaseModelJDBCWriter.java:245)
com.bmc.install.utility.database.io.DatabaseModelJDBCWriter.writeStateme
nts(DatabaseModelJDBCWriter.java:130)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerManageUpgradeDatabaseBusinessTask.processDBVendorTablesXMLFile(ARS
erverManageUpgradeDatabaseBusinessTask.java:399)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerManageUpgradeDatabaseBusinessTask.execute(ARServerManageUpgradeDat
abaseBusinessTask.java:98)
com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.AR
ServerOracleManageUpgradeDatabaseTask.execute(ARServerOracleManageUpgrad
eDatabaseTask.java:85)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:79)
java.lang.Thread.run(Unknown Source)]
(Mar 02 2010 12:23:45.276 PM
-0600),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
FAILED_INSTALL_FEATURES],Detail=[featureARServer]}
(Mar 02 2010 12:23:45.282 PM -
We even tried an overwrite upgrade and cannot get past this error. It's
like the install script already writes something to the database and
then chokes and doesn't rollback leaving you high and dry.
If you've seen something like this I'd love to hear how you resolved it.
We're working with support but obviously we don't have a solution yet.
We cannot move onto the dev and prod servers until we know we can do
clean upgrades.
Thanks for your help,
Susan Palmer
ShopperTrak
200 W Monroe 11th Floor
Chicago, IL 60606
312-529-5325
312-502-7687
spal...@shoppertrak.com
ARS v7.0.1P2
Oracle 10g
Sun Solaris
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers
Are_
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Re: Weird DST date calculation issue - RESOLVED
The suggestion below actually worked - except I changed it to this: DATEADD(day,-10,$My Date$) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, March 02, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Weird DST date calculation issue William, If you use the dateadd() function do you get a different result? E.g., dateadd(month, -10, date($My Date$)) Regards, Chuck Baldi On Tue, Mar 2, 2010 at 12:02 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** Fortunately this issue SHOULD be very straight forward. Unfortunately - it isn't. There's a button that calculates a person's period of eligibility to make changes to their HR benefits, etc. You enter their employment anniversary date and hit the button and this performs a calculation: $My Date$ - 864000 (i.e., minus 10 days). Here's the interesting thing - when the date entered is Daylight savings time - 3/15 this spring - the calculated value for the date time field returns 3/4/2010 11:00:00 PM. Normally all of the times in this date/time field are left at 12:00:00 AM and are unused. Technically speaking the calculation is EXACTLY correct. 3/4/2010 11:00:00 PM is exactly 10 days before 3/15/2010 12:00:00 AM - because 3/15 has an extra hour added that is a figment of our collective imagination. Technically DST doesn't happen until 2:00 AM though but that's a matter for another time. I was thinking about changing the times on these to default to 3:00:00 AM instead of 12:00:00 AM - but I'm open to suggestions. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
ars 7.5 client / admintool - devstudio - Installation issues
Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Weird DST date calculation issue - RESOLVED
Glad to hear it. Yeah, I meant to say day but we use month here so... Regards, Chuck On Thu, Mar 4, 2010 at 10:05 AM, William Rentfrow wrentf...@stratacominc.com wrote: The suggestion below actually worked - except I changed it to this: DATEADD(day,-10,$My Date$) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, March 02, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Weird DST date calculation issue William, If you use the dateadd() function do you get a different result? E.g., dateadd(month, -10, date($My Date$)) Regards, Chuck Baldi On Tue, Mar 2, 2010 at 12:02 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** Fortunately this issue SHOULD be very straight forward. Unfortunately - it isn't. There's a button that calculates a person's period of eligibility to make changes to their HR benefits, etc. You enter their employment anniversary date and hit the button and this performs a calculation: $My Date$ - 864000 (i.e., minus 10 days). Here's the interesting thing - when the date entered is Daylight savings time - 3/15 this spring - the calculated value for the date time field returns 3/4/2010 11:00:00 PM. Normally all of the times in this date/time field are left at 12:00:00 AM and are unused. Technically speaking the calculation is EXACTLY correct. 3/4/2010 11:00:00 PM is exactly 10 days before 3/15/2010 12:00:00 AM - because 3/15 has an extra hour added that is a figment of our collective imagination. Technically DST doesn't happen until 2:00 AM though but that's a matter for another time. I was thinking about changing the times on these to default to 3:00:00 AM instead of 12:00:00 AM - but I'm open to suggestions. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.6 Patch 1 - Can't Download
ITSM 7.6.00 Patch 001 has now been released officially. Description Date Link The BMC Remedy IT Service Management 7.6.00 Patch 001 provides product updates and fixes for known issues. March 01, 2010 PDFhttp://documents.bmc.com/supportu/documents/10/05/121005/121005.pdf(3) (1) Your BMC Software product profile determines the notices you receive. * To change your profile, log in to the BMC Software Customer Support Web site at http://www.bmc.com/support/my-support-profile, click on Proactive Alert Subscriptions. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, March 02, 2010 3:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download The link is as generated by their web site when you select download. It's ALL DEAD now; try to log in to BMC and you get: System Error WEA-1Error: Unknown Domain Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Need help!
Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
If it were Windows, I would recommend against it (primarily due to all the host-specific crap in the registry), but with Solaris, I would think that you're probably OK, so long as any OS settings related to the original VM are updated for the new copy. You next main task then is to update the Remedy config files ( ar.conf, etc.) so that they match the new host you're on as well the new database you'll be using. If you're also copying the database, depending on what apps you have installed, you may also need to do some data cleanup after getting your Remedy services up and running on it. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Discussion: Need Price Quotes
Need Price Quotes for this Bid: What is the hourly going rate for folks that have stood up 7.6 already? Authorization: US Citizen, Clearable Location: Washington DC Duration: Contract (6 to 12 Months) Remedy Developer to install and configure 7.6 ITSM Suite (Incident, Problem, Change, Asset Management, Atrium CMDB and Service Request Management) Additional Skills: BMC ADDM discovery tools and the Atrium Integration Engine Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com mailto:jkitc...@kforce.com | www.govtrecruiter.com http://www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
Hi Lyle, Thanks for the information. Do you think there might be risks like: ## Anyupdate in the QA environment might reflect on Production. I believe even if it happens it can be taken care of from the configuration or DB.. Also let me know where I should remain focussed in case of probable risks. Regards Arnab On Thu, Mar 4, 2010 at 11:39 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** If it were Windows, I would recommend against it (primarily due to all the host-specific crap in the registry), but with Solaris, I would think that you’re probably OK, so long as any OS settings related to the original VM are updated for the new copy. You next main task then is to update the Remedy config files ( ar.conf, etc.) so that they match the new host you’re on as well the new database you’ll be using. If you’re also copying the database, depending on what apps you have installed, you may also need to do some data cleanup after getting your Remedy services up and running on it. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Arnab Baral *Sent:* Thursday, March 04, 2010 11:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
Besides the usual of getting rid of server names that are hard coded in a few places (read the thread that went on here a week or two ago here), its pretty much straight forward. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 1:03 PM To: arslist@ARSLIST.ORG Subject: Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
Joe, Could you please tell me the subject line of the thread? Regards Arnab On Thu, Mar 4, 2010 at 11:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** Besides the usual of getting rid of server names that are hard coded in a few places (read the thread that went on here a week or two ago here), its pretty much straight forward. Joe -Original Message- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org]*on Behalf Of *Arnab Baral *Sent:* Thursday, March 04, 2010 1:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
It could reference production data if you do not check your workflow for hard-coded references.. For e.g. if a Table field has got a hard coded reference of Production data, it could look up the wrong server.. The same could happen with other workflow, like Set Field etc.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: Need help! ** Hi Lyle, Thanks for the information. Do you think there might be risks like: ## Anyupdate in the QA environment might reflect on Production. I believe even if it happens it can be taken care of from the configuration or DB.. Also let me know where I should remain focussed in case of probable risks. Regards Arnab On Thu, Mar 4, 2010 at 11:39 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** If it were Windows, I would recommend against it (primarily due to all the host-specific crap in the registry), but with Solaris, I would think that you’re probably OK, so long as any OS settings related to the original VM are updated for the new copy. You next main task then is to update the Remedy config files ( ar.conf, etc.) so that they match the new host you’re on as well the new database you’ll be using. If you’re also copying the database, depending on what apps you have installed, you may also need to do some data cleanup after getting your Remedy services up and running on it. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 11:03 AM To: arslist@ARSLIST.ORG Subject: Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
Actually there were two threads I think, one of which was server group config tables (ARS 7.1 patch04) It discussed something almost specifically what you asked - copying one environment to another which was a part of server groups.. Ignore the forms related to the server groups discussed in that thread as those forms will not be present on your server if you do not have server groups.. If you do have them then that thread will be directly applicable to your case.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Need help! ** Joe, Could you please tell me the subject line of the thread? Regards Arnab On Thu, Mar 4, 2010 at 11:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** Besides the usual of getting rid of server names that are hard coded in a few places (read the thread that went on here a week or two ago here), its pretty much straight forward. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 1:03 PM To: arslist@ARSLIST.ORG Subject: Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Patrick - we ran into that exact same issue on 7.5 and it turned out that we were installing on Windows 7 Server, 64-bit and it needed Patch 3 to install, but BMC also told us that for 7.5 the clients wouldn't install on 64-bit machines, only 32-bit, so you may want to set up a virtual XP environment or see if they have a patch for the install. Not sure if this is the same problem, but it sounds just like what we encountered. Hope this helps. Candace From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 7:37 AM To: arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
First, so long as you get any server- and database-specific references cleaned up in the config files, you're probably most of the way there. As Joe said, there may be workflow that references a specific server, depending on what you have installed. One example of that is AIE (or EIE, if you're using an older version). It seems to me that the Approval engine also can generate workflow that is server-specific. How much of that there is to clean up really depends on what apps you have installed, or how you developed them. As Joe said, I would search the list archives. I think there have been several threads on the subject. They may be more along the lines of doing a database restore from one environment into another. Unfortunately, I don't recall the specific subject lines for most of the threads, however, I did find this one in my notes: Re: DB copy and restore with ITSM 7 - server name references That was from 1/21/2009. There have been others as well, though. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Need help! ** Hi Lyle, Thanks for the information. Do you think there might be risks like: ## Anyupdate in the QA environment might reflect on Production. I believe even if it happens it can be taken care of from the configuration or DB.. Also let me know where I should remain focussed in case of probable risks. Regards Arnab On Thu, Mar 4, 2010 at 11:39 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** If it were Windows, I would recommend against it (primarily due to all the host-specific crap in the registry), but with Solaris, I would think that you're probably OK, so long as any OS settings related to the original VM are updated for the new copy. You next main task then is to update the Remedy config files ( ar.conf, etc.) so that they match the new host you're on as well the new database you'll be using. If you're also copying the database, depending on what apps you have installed, you may also need to do some data cleanup after getting your Remedy services up and running on it. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 11:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Discussion: Need Price Quotes
I shouldn't see why this skill should pay any more or less than 7.5, if you are looking for the same level of expertise as you would be on 7.5 as 7.6 has not too many changes from 7.5 (few new features). And 7.6 being just a few months old, you would get someone who is fairly new to it anyways - in terms of first hand experience if that counts.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Kitchen, Joshua Sent: Thursday, March 04, 2010 1:13 PM To: arslist@ARSLIST.ORG Subject: Discussion: Need Price Quotes ** Need Price Quotes for this Bid: What is the hourly going rate for folks that have stood up 7.6 already? Authorization: US Citizen, Clearable Location: Washington DC Duration: Contract (6 to 12 Months) Remedy Developer to install and configure 7.6 ITSM Suite (Incident, Problem, Change, Asset Management, Atrium CMDB and Service Request Management) Additional Skills: BMC ADDM discovery tools and the Atrium Integration Engine Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com | www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
Thanks Joe will get back to u Arnab Sent on my BlackBerry® from Vodafone -Original Message- From: Joe D'Souza jdso...@shyle.net Date: Thu, 4 Mar 2010 13:23:14 To: arslist@ARSLIST.ORG Subject: Re: Need help! Actually there were two threads I think, one of which was server group config tables (ARS 7.1 patch04) It discussed something almost specifically what you asked - copying one environment to another which was a part of server groups.. Ignore the forms related to the server groups discussed in that thread as those forms will not be present on your server if you do not have server groups.. If you do have them then that thread will be directly applicable to your case.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 1:19 PM To: arslist@ARSLIST.ORG Subject: Re: Need help! ** Joe, Could you please tell me the subject line of the thread? Regards Arnab On Thu, Mar 4, 2010 at 11:45 PM, Joe D'Souza jdso...@shyle.net wrote: ** Besides the usual of getting rid of server names that are hard coded in a few places (read the thread that went on here a week or two ago here), its pretty much straight forward. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 1:03 PM To: arslist@ARSLIST.ORG Subject: Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Need help!
Lyle I really appreciate your response will get back to u shortly Arnab Sent on my BlackBerry® from Vodafone -Original Message- From: Lyle Taylor tayl...@ldschurch.org Date: Thu, 4 Mar 2010 11:27:40 To: arslist@ARSLIST.ORG Subject: Re: Need help! First, so long as you get any server- and database-specific references cleaned up in the config files, you're probably most of the way there. As Joe said, there may be workflow that references a specific server, depending on what you have installed. One example of that is AIE (or EIE, if you're using an older version). It seems to me that the Approval engine also can generate workflow that is server-specific. How much of that there is to clean up really depends on what apps you have installed, or how you developed them. As Joe said, I would search the list archives. I think there have been several threads on the subject. They may be more along the lines of doing a database restore from one environment into another. Unfortunately, I don't recall the specific subject lines for most of the threads, however, I did find this one in my notes: Re: DB copy and restore with ITSM 7 - server name references That was from 1/21/2009. There have been others as well, though. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Need help! ** Hi Lyle, Thanks for the information. Do you think there might be risks like: ## Anyupdate in the QA environment might reflect on Production. I believe even if it happens it can be taken care of from the configuration or DB.. Also let me know where I should remain focussed in case of probable risks. Regards Arnab On Thu, Mar 4, 2010 at 11:39 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** If it were Windows, I would recommend against it (primarily due to all the host-specific crap in the registry), but with Solaris, I would think that you're probably OK, so long as any OS settings related to the original VM are updated for the new copy. You next main task then is to update the Remedy config files ( ar.conf, etc.) so that they match the new host you're on as well the new database you'll be using. If you're also copying the database, depending on what apps you have installed, you may also need to do some data cleanup after getting your Remedy services up and running on it. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Arnab Baral Sent: Thursday, March 04, 2010 11:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Need help! ** Hi, We are in the process of a new QA environment which should be a replica of the production. The approach we are trying to follow is image cloning. The servers are virtual (VMs) and the OS is Solaris. But we are not sure of the risks since it has not been done before. Please somebody come up with suggestions,its very urgent. It will be much appreaciated! Regards Arnab _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Changing the Title Bars
At the top of each form the title bar reads “BMC Remedy User – [Form Name (Form Type)]”. We want this to read “BMC Remedy User – UNCLASSIFIED SYSTEM [Form Name (Form Type)]” We know how to change the form names, and we know how to change the icon, but we don’t know how to add or edit the title itself without adding it to each of the form names. We can change the application labels, but our main forms were created directly under the main User App. Is there a way to edit the title bar itself, similar to how you would change the icon? Can this only be achieved by editing the registry files? What about adding an uncclassified pop up box requiring acknowledgement at the Log In prompt? Same deal? Registry files? -- View this message in context: http://old.nabble.com/Changing-the-Title-Bars-tp27784640p27784640.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ITSM 7.6 Patch 1 - Can't Download
I downloaded it yesterday and I just unzipped it without any errors. I don't use the front end to get to the patches though. Maybe I avoided the link issue that you are seeing. I am running through the ARS 7.5 p4 install now and will be running the ITSM install after that. I'll let you know if I run into any errors from a corrupt download. On Tue, Mar 2, 2010 at 3:16 PM, strauss stra...@unt.edu wrote: The link is as generated by their web site when you select download. It's ALL DEAD now; try to log in to BMC and you get: System Error WEA-1Error: Unknown Domain Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Tuesday, March 02, 2010 3:50 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download Christopher, I noticed in yours there is a // in the URL. I don't think that is correct. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Tuesday, March 02, 2010 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download Nope. That leads to an FTP login page, even when you are already logged in to BMC Support. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Tuesday, March 02, 2010 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download What about this: ftp://epddownload.bmc.com/smbu_patches/itsmsuite/7.6.00/Patch001/ITSMInstaller/BMCRemedyITSMSuite7.6.00.001.windows.zip -- Jarl 2010/3/2 strauss stra...@unt.edu: Huh. I still get: ftp://epddownload.bmc.com/smbu_patches//itsmsuite/7.6.00/patch001 Internet Explorer cannot display the webpage Most likely causes: You are not connected to the Internet. The website is encountering problems. There might be a typing error in the address. Mozilla gets: 550 /smbu_patches//itsmsuite/7.6.00/patch001: No such file or directory ..so I don't know what you are getting to download. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Tuesday, March 02, 2010 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download Downloaded the windows version now. unzipped without any errors... -- Jarl 2010/3/2 DCI Remedy dci.rem...@gmail.com: ** I was able to download them, but I'm getting CRC check errors when unzipping. Downloading the windows version Edward On Tue, Mar 2, 2010 at 12:09 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Thanks for trying, Chris. At least that shows it's not my connection causing the problem. Cheers Peter Looks like they created the catalog item in the patch download web before creating the actual download site - or if it is loaded, before granting users permission to it. I tried Change, Incident, and Problem - all open an error page. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Peter Romain Sent: Tuesday, March 02, 2010 12:57 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6 Patch 1 - Can't Download Hi All, Has anyone managed to download ITSM 7.6 Patch 1 from the BMC site? I get a connection error when I try. Cheers Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.netsponsor%3armisoluti...@verizon.netARSlist: Where the Answers Are _Platinum Sponsor: rmisoluti...@verizon.net ARSlist:
Re: ITSM 7.6 Patch 1 - Can't Download
I grabbed it night before last... yesterday I installed it (fresh install) on an ARS 7.5.00.004 server with Atrium Core 7.6.00.001 underneath - no issues there (Win2K3 x64. I also patched an existing ARS 7.5.00.004 server with Atrium Core 7.6.00.001 and ITSM 7.6.00 without issues (Win2K8 R2 x64). Unless I am mistaken (I wasn't watching the progress bar closely enough) on a new install it installs ITSM 7.5.01, patches that to 7.5.01.001, upgrades that 7.6.00, then patches that to 7.6.00.001, or something like that. On an existing install it only applies the necessary patch. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, March 04, 2010 12:49 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download ** I downloaded it yesterday and I just unzipped it without any errors. I don't use the front end to get to the patches though. Maybe I avoided the link issue that you are seeing. I am running through the ARS 7.5 p4 install now and will be running the ITSM install after that. I'll let you know if I run into any errors from a corrupt download. On Tue, Mar 2, 2010 at 3:16 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: The link is as generated by their web site when you select download. It's ALL DEAD now; try to log in to BMC and you get: System Error WEA-1Error: Unknown Domain Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, March 02, 2010 3:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download Christopher, I noticed in yours there is a // in the URL. I don't think that is correct. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, March 02, 2010 3:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download Nope. That leads to an FTP login page, even when you are already logged in to BMC Support. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Tuesday, March 02, 2010 3:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download What about this: ftp://epddownload.bmc.com/smbu_patches/itsmsuite/7.6.00/Patch001/ITSMInstaller/BMCRemedyITSMSuite7.6.00.001.windows.zip -- Jarl 2010/3/2 strauss stra...@unt.edumailto:stra...@unt.edu: Huh. I still get: ftp://epddownload.bmc.com/smbu_patches//itsmsuite/7.6.00/patch001ftp://epddownload.bmc.com/smbu_patches/itsmsuite/7.6.00/patch001 Internet Explorer cannot display the webpage Most likely causes: You are not connected to the Internet. The website is encountering problems. There might be a typing error in the address. Mozilla gets: 550 /smbu_patches//itsmsuite/7.6.00/patch001: No such file or directory ..so I don't know what you are getting to download. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jarl Grøneng Sent: Tuesday, March 02, 2010 2:27 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ITSM 7.6 Patch 1 - Can't Download Downloaded the windows version now. unzipped without any errors... -- Jarl 2010/3/2 DCI Remedy dci.rem...@gmail.commailto:dci.rem...@gmail.com: ** I was able to download them, but I'm getting CRC check errors when unzipping. Downloading the windows version Edward On Tue, Mar 2, 2010 at 12:09 PM, Peter Romain p.romain.arsl...@parsolutions.co.ukmailto:p.romain.arsl...@parsolutions.co.uk wrote: Thanks for trying, Chris. At least that shows it's not my connection causing the problem. Cheers Peter Looks like they created the catalog item in the patch download web before creating the actual download site - or if it is loaded, before granting users permission to it. I tried Change, Incident, and Problem - all open an error page. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action
Re: Changing the Title Bars
Kay, Give the form an Alias.. That is what will appear in the Title bar.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of kaylay Sent: Thursday, March 04, 2010 1:23 PM To: arslist@ARSLIST.ORG Subject: Changing the Title Bars At the top of each form the title bar reads “BMC Remedy User - [Form Name (Form Type)]”. We want this to read “BMC Remedy User - UNCLASSIFIED SYSTEM [Form Name (Form Type)]” We know how to change the form names, and we know how to change the icon, but we don’t know how to add or edit the title itself without adding it to each of the form names. We can change the application labels, but our main forms were created directly under the main User App. Is there a way to edit the title bar itself, similar to how you would change the icon? Can this only be achieved by editing the registry files? What about adding an uncclassified pop up box requiring acknowledgement at the Log In prompt? Same deal? Registry files? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Weird DST date calculation issue - RESOLVED
Lucky for you this worked. It doesn't work for me because I need to keep the time the same. (If someone wanted 3.15.2010 at 6:00pm, it has to stay that way) The DATEADD Function is great, but it resets the time back to 12:00:00 AM. I actually had to parse the data, set aside the time, add the days and then put it all back together again in the end. Works well, but I hate all the extra workflow. Lisa -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Thursday, March 04, 2010 10:45 AM To: arslist@ARSLIST.ORG Subject: Re: Weird DST date calculation issue - RESOLVED Glad to hear it. Yeah, I meant to say day but we use month here so... Regards, Chuck On Thu, Mar 4, 2010 at 10:05 AM, William Rentfrow wrentf...@stratacominc.com wrote: The suggestion below actually worked - except I changed it to this: DATEADD(day,-10,$My Date$) William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, March 02, 2010 11:14 AM To: arslist@ARSLIST.ORG Subject: Re: Weird DST date calculation issue William, If you use the dateadd() function do you get a different result? E.g., dateadd(month, -10, date($My Date$)) Regards, Chuck Baldi On Tue, Mar 2, 2010 at 12:02 PM, William Rentfrow wrentf...@stratacominc.com wrote: ** Fortunately this issue SHOULD be very straight forward. Unfortunately - it isn't. There's a button that calculates a person's period of eligibility to make changes to their HR benefits, etc. You enter their employment anniversary date and hit the button and this performs a calculation: $My Date$ - 864000 (i.e., minus 10 days). Here's the interesting thing - when the date entered is Daylight savings time - 3/15 this spring - the calculated value for the date time field returns 3/4/2010 11:00:00 PM. Normally all of the times in this date/time field are left at 12:00:00 AM and are unused. Technically speaking the calculation is EXACTLY correct. 3/4/2010 11:00:00 PM is exactly 10 days before 3/15/2010 12:00:00 AM - because 3/15 has an extra hour added that is a figment of our collective imagination. Technically DST doesn't happen until 2:00 AM though but that's a matter for another time. I was thinking about changing the times on these to default to 3:00:00 AM instead of 12:00:00 AM - but I'm open to suggestions. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Changing the Title Bars
:) Too simple. Let me go see how that looks! kaylay wrote: At the top of each form the title bar reads “BMC Remedy User – [Form Name (Form Type)]”. We want this to read “BMC Remedy User – UNCLASSIFIED SYSTEM [Form Name (Form Type)]” We know how to change the form names, and we know how to change the icon, but we don’t know how to add or edit the title itself without adding it to each of the form names. We can change the application labels, but our main forms were created directly under the main User App. Is there a way to edit the title bar itself, similar to how you would change the icon? Can this only be achieved by editing the registry files? What about adding an uncclassified pop up box requiring acknowledgement at the Log In prompt? Same deal? Registry files? -- View this message in context: http://old.nabble.com/Changing-the-Title-Bars-tp27784640p27785299.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
I think its more of a JVM issue. Do you have an old version running? I remember I had a calculation issue of that sort once, but not quite sure what I did to resolve it, but I wouldn't be surprised if I pointed JAVA_HOME to a later version (1.5 or 1.6 as Lyle pointed out). Even after that, the installer has a weird way of calculating remaining disk space.. I've had issues on LINUX, where the installer would assume there is no disk space remaining based on its calculations, and hence I had to open a separate terminal and delete old temp files that were large so it could recalculate, and continue with the installation.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of patrick zandi Sent: Thursday, March 04, 2010 2:16 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
Supported configurations are defined in the compatibility matrix. http://www.bmc.com/support/reg/remedy-compatibility-tables.html For AR System 7.5.00, the Remedy user client is supported on 32-bit XP, Vista and Windows 7 desktop operating systems. It is not supported on 64-bit versions of these desktop operating system. For users of 64-bit systems, the web client should be used. The Developer Studio is supported on the above operating systems as well as 32-bit or 64-bit editions of Windows Server (2003 or higher). Developer Studio is only supported within a 32-bit JVM, even on a 64-bit operating system, at this time. This may change in a future release. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Jr Remedy Developer - Permanent Hire - Kforce
How much Josh? Thx, Julie From: Kitchen, Joshua jkitc...@kforce.com To: arslist@ARSLIST.ORG Sent: Wed, March 3, 2010 4:58:45 PM Subject: Jr Remedy Developer - Permanent Hire - Kforce ** Title: Junior Remedy Developer Location: Downtown Washington D.C. – Metro Accessible Authorization Status: Clearable US Citizen – Secret Clearance will be processed Education: Bachelors Degree Preferred Telecommute: No Duration: Permanent with Kforce Job: Existing Remedy Development team is looking for help. Just installed Remedy 7.1 Asset and Change. Company owns the entire ITSM Suite. Great chance to get exposure to 7.x if you are on 6.3 or still 5.1.2. What I need: Someone with 1-2 years Remedy Development/Administration Workflows, Active Links, Filters, Forms, ETC Experience on Any Remedy Platform Remedy Environment they are on: 7.1 ITSM Suite SQL Server 2005 Windows Salaries are being offered with full benefits and vacation packages and we will process you for a clearance. Respectfully, Joshua Kitchen Senior Recruiter | Kforce Federal Direct : 937.449.1749| Fax: 937.461.6888 | jkitc...@kforce.com| www.govtrecruiter.com Great People = Great Results Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Changing the Title Bars
To add to my previous post, you can have more than one form having the same alias without any problems. The only pain would be looking the form up in the User tool using the Form Open button on the user tool.. All the forms with the same alias will appear with the same name and it will be hard for you to differentiate them.. Functionally though it will work seamlessly from my experience.. Joe -Original Message- From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Thursday, March 04, 2010 2:09 PM To:ARS Discussion List Subject: RE: Changing the Title Bars Kay, Give the form an Alias.. That is what will appear in the Title bar.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of kaylay Sent: Thursday, March 04, 2010 1:23 PM To: arslist@ARSLIST.ORG Subject: Changing the Title Bars At the top of each form the title bar reads “BMC Remedy User - [Form Name (Form Type)]”. We want this to read “BMC Remedy User - UNCLASSIFIED SYSTEM [Form Name (Form Type)]” We know how to change the form names, and we know how to change the icon, but we don’t know how to add or edit the title itself without adding it to each of the form names. We can change the application labels, but our main forms were created directly under the main User App. Is there a way to edit the title bar itself, similar to how you would change the icon? Can this only be achieved by editing the registry files? What about adding an uncclassified pop up box requiring acknowledgement at the Log In prompt? Same deal? Registry files? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on Windows 7 x64 on a Parallels VM - so far without issue (but I haven't done that much with it yet except explore ITSM 7.6). I haven't patched it up to 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 1:16 PM To: arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn't expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it's 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 11:24 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.orgmailto:tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, March 04, 2010 8:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.netmailto:rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
We have installed DS on many Win 2008 64 bit servers and a few Win7 64 bit computers without any issue. It does require a 32 bit jvm though. Jason On Thu, Mar 4, 2010 at 11:44 AM, strauss stra...@unt.edu wrote: ** I have BMC Remedy Developer Studio Version: 7.5.00 Patch 003 running on Windows 7 x64 on a Parallels VM – so far without issue (but I haven’t done that much with it yet except explore ITSM 7.6). I haven’t patched it up to 004 yet ( I have gone to 004 without issue on XP and Vista, both 32-bit). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 1:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Issue: Service Request Management 2.2 patch 003
Good day to all! We are currently running SRM 2.2 with patch 003; upgraded from patch 001 about two weeks ago. Ever since the upgrade, the notes field does NOT get populated in SRM:Request after a new case is submitted. Everything shows up in the notes field on the Incident that gets created though. Has anyone encountered this? Thank you! Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ars 7.5 client / admintool - devstudio - Installation issues
NOT to get back to the issue, this is a laptop (not virtual) and a desktop (not virtual) a Dell latitued d630 and a dell optiplex 755 On Thu, Mar 4, 2010 at 2:16 PM, patrick zandi remedy...@gmail.com wrote: Are you saying this only runs on a 32bit Architecture? Do they even sell those anymore? if you are saying 64bit OS, which I think what you are saying.. then no is definately the answer. So it is something else. On Thu, Mar 4, 2010 at 1:35 PM, Lyle Taylor tayl...@ldschurch.orgwrote: ** The installer is just a basic Java app, so I wouldn’t expect hardening to be an issue (I suppose it may depend on what was done to harden it, though). Is it a 32 or 64-bit machine? If it’s 64-bit, that could be a problem. Otherwise, what version of the Java JVM are you using? You should ensure that it is at least a later version of 1.5 or 1.6. Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 11:24 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ars 7.5 client / admintool - devstudio - Installation issues ** I have tested Patch 03 and patch 04 -- same issues exactly. OS XP desktop Does it use some special COM+ functionality or something that is normally blocked, in a hardended enviorment. On Thu, Mar 4, 2010 at 12:42 PM, Lyle Taylor tayl...@ldschurch.org wrote: ** Which patch level are you installing, and what OS are you installing it onto? Lyle *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *patrick zandi *Sent:* Thursday, March 04, 2010 8:37 AM *To:* arslist@ARSLIST.ORG *Subject:* ars 7.5 client / admintool - devstudio - Installation issues ** Hello, I would like to know if anyone is having installation issues specifically toward the admintool for 7.6. We have seen zero bites availible issues, and other issues with running through the complete installation questions, then it starts to install and at about the 1.5% (1.2 bars) it hangs and does nothing. No errors in the OS side, Nothing Obvious at all. I know I am dealing with a more hardend box than most, because is seems to work on a home PC fine. Just wondering if anyone else out there has this and has some methods of work around. We contacted support and got the list of standard questions from a playbook, but they have no clue. I will continue on my own, but just asking for the sake of saving some time. -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Refreshing the DB for ITSM 7.1.0
Dear Listers, I have a need to refresh the production database back onto a test environment we are building. Since there have been quite a few customizations, we would like to get to a point where we can start leveraging the Test environment without having to individually migrate the customizations over. If refreshing the DB from production environment is considered risky due to the various notifications, escalations and approvals that might be pending, we can even refresh from our development server. Here's the environment: ITSM 7.1.0 (except SRM) ARS 7.1.0 Patch 6 running in a server group with four nodes on RHEL Oracle 10gR3 RAC running on RHEL Has anyone attempted something like this and has been comfortable with the refresh process. I have done this in the past on ITSM 6.x running on Oracle. I do realize exporting the ARADMIN schema from one instance and importing into another instance would get me started. However, I am more concerned with the data driven nature of ITSM 7.1.0 and there is more to the refresh process than meets the eye. I have never attempted this on ITSM 7.1.0 - hence my concern and posting to the list. Any words of advice, things to do, things not to do, things to watch out for, or not do this at all. Any feedback is welcome. Thanks in advance, -- Shyam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Refreshing the DB for ITSM 7.1.0
If you are on Oracle, you can export from Oracle using parity files (par files) to tell oracle what you want to export.. Export all structures first, of the entire database. Then use these par files to limit the export of data to only meta data and configuration data. Import the structures first by creating and specifying import parameters in these par files, and then import the data again by creating and importing the exported data.. I have attempted this before and it works like a charm.. even cuts down the whole export and import time from a few hours to a few minutes.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Shyam Attavar Sent: Thursday, March 04, 2010 5:00 PM To: arslist@ARSLIST.ORG Subject: Refreshing the DB for ITSM 7.1.0 ** Dear Listers, I have a need to refresh the production database back onto a test environment we are building. Since there have been quite a few customizations, we would like to get to a point where we can start leveraging the Test environment without having to individually migrate the customizations over. If refreshing the DB from production environment is considered risky due to the various notifications, escalations and approvals that might be pending, we can even refresh from our development server. Here's the environment: ITSM 7.1.0 (except SRM) ARS 7.1.0 Patch 6 running in a server group with four nodes on RHEL Oracle 10gR3 RAC running on RHEL Has anyone attempted something like this and has been comfortable with the refresh process. I have done this in the past on ITSM 6.x running on Oracle. I do realize exporting the ARADMIN schema from one instance and importing into another instance would get me started. However, I am more concerned with the data driven nature of ITSM 7.1.0 and there is more to the refresh process than meets the eye. I have never attempted this on ITSM 7.1.0 - hence my concern and posting to the list. Any words of advice, things to do, things not to do, things to watch out for, or not do this at all. Any feedback is welcome. Thanks in advance, -- Shyam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: why does archive form have create_date of today?
The archive form contains two additional fields (original Request-ID and original create date). There you can find the info you looking for. Kind Regards Torsten Brosow Senior Solution Consultant Column Technologies Australia Pty Ltd Level 32, 101 Miller Street North Sydney NSW 2060 Mobile: +61 (0) 450 605 836 | Email: tbro...@columnit.com mailto:tbro...@columnit.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Geoffrey Endresen Sent: Tuesday, 2 March 2010 17:37 To: arslist@ARSLIST.ORG Subject: [ARSLIST] why does archive form have create_date of today? ** Sorry for the stupid question. Why is the create_date reset when copying to the archive form? -- -Geoff Endresen Amazon.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Archiving for incidents in Remedy
Hi Amunullah, ITSM requires a much more smarter solution as BMC offers for OOTB archiving. I set up a database driven solution to archive ITSM 7.x and 7.5 considering the data and permission model. If you need more information pls let me know. Kind Regards Torsten Brosow Senior Solution Consultant Column Technologies Australia Pty Ltd Level 32, 101 Miller Street North Sydney NSW 2060 Mobile: +61 (0) 450 605 836 | Email: tbro...@columnit.com mailto:tbro...@columnit.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ITN (Amanullah Bashir Ahmed) Sent: Monday, 1 March 2010 16:47 To: arslist@ARSLIST.ORG Subject: [ARSLIST] Archiving for incidents in Remedy ** Hi Guys, Version 7.1.00 Patch 007 First I need any link for studying material on Archiving in BMC Remedy. Secondly we need to do Archiving for incidents in BMC Remedy, how we can do archiving in Remedy? Thanks Regards Amanullah Software Consultant DISCLAIMER:This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
