incident count problem
Hi All , I have installed mid tier patch 008 and restart the tomcat server. When I checked with my incident numbering they have changed. Below is the screen shot Before patch installed the incident count was #17709 and after installation of the patch the incident count is #18706 and there is a 1000 incident difference. Please let me know is this will affect the incident counts. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * mailto:rambabu.ru...@gssamerica.com ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India http://www.gssamerica.com/ www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are image001.png
How to reset the Request ID
Dear Colleagues, i have a issue and wish to receive your help on it. I need when i delete records from a form, to reset the Request ID to a value as it was before the deleted records. (example: Request ID : 89, insert 10 records - 99, delete the last 10 records - Requist ID to become again 89, not to continue from 99) Is that possible? Regards, Plamen Ivanov www.remedy.bg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to reset the Request ID
The next request id is in table arschema. On Mon, Apr 12, 2010 at 2:48 PM, pivanov plamen.iva...@materna.com wrote: Dear Colleagues, i have a issue and wish to receive your help on it. I need when i delete records from a form, to reset the Request ID to a value as it was before the deleted records. (example: Request ID : 89, insert 10 records - 99, delete the last 10 records - Requist ID to become again 89, not to continue from 99) Is that possible? Regards, Plamen Ivanov www.remedy.bg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to reset the Request ID
In the ARschema table the field is next ID. This is only the Request ID for the specific form. If you are using ITSM 7 or later the Incident ID as an example is set from a form called numgenerator. -Original Message- From: pivanov plamen.iva...@materna.com To: arslist@ARSLIST.ORG Sent: Mon, Apr 12, 2010 7:48 am Subject: How to reset the Request ID Dear Colleagues, i have a issue and wish to receive your help on it. I need when i elete records from a form, to reset the Request ID to a value as it as before the deleted records. (example: Request ID : 89, nsert 10 records - 99, delete the last 10 records - Requist D to become again 89, not to continue from 99) Is hat possible? Regards, Plamen Ivanov www.remedy.bg ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to reset the Request ID
Thanks a lot. I found it :) On 12 Апр, 14:57, Roger Justice rjust2...@aol.com wrote: In the ARschema table the field is next ID. This is only the Request ID for the specific form. If you are using ITSM 7 or later the Incident ID as an example is set from a form called numgenerator. -Original Message- From: pivanov plamen.iva...@materna.com To: arsl...@arslist.org Sent: Mon, Apr 12, 2010 7:48 am Subject: How to reset the Request ID Dear Colleagues, i have a issue and wish to receive your help on it. I need when i elete records from a form, to reset the Request ID to a value as it as before the deleted records. (example: Request ID : 89, nsert 10 records - 99, delete the last 10 records - Requist D to become again 89, not to continue from 99) Is hat possible? Regards, Plamen Ivanovwww.remedy.bg ___ NSUBSCRIBE or access ARSlist Archives atwww.arslist.org ttend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to reset the Request ID
Hey, this is a great information.. can i have the form name in the system.. i tried finding it put could not find any. Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pivanov Sent: Monday, April 12, 2010 5:30 PM To: arslist@ARSLIST.ORG Subject: Re: How to reset the Request ID Thanks a lot. I found it :) On 12 Апр, 14:57, Roger Justice rjust2...@aol.com wrote: In the ARschema table the field is next ID. This is only the Request ID for the specific form. If you are using ITSM 7 or later the Incident ID as an example is set from a form called numgenerator. -Original Message- From: pivanov plamen.iva...@materna.com To: arsl...@arslist.org Sent: Mon, Apr 12, 2010 7:48 am Subject: How to reset the Request ID Dear Colleagues, i have a issue and wish to receive your help on it. I need when i elete records from a form, to reset the Request ID to a value as it as before the deleted records. (example: Request ID : 89, nsert 10 records - 99, delete the last 10 records - Requist D to become again 89, not to continue from 99) Is hat possible? Regards, Plamen Ivanovwww.remedy.bg __ _ NSUBSCRIBE or access ARSlist Archives atwww.arslist.org ttend wwrug10www.wwrug.comARSlist: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: How to reset the Request ID
Hi, go to your AR System database and find table with name arschema. There is a record for your form with value of the field : nextId, which contain the next value for Request ID field of your form. Cheers, Plamen On 12 Апр, 15:11, Nair, Rajesh IN BOM SISL nairraj...@siemens.com wrote: Hey, this is a great information.. can i have the form name in the system.. i tried finding it put could not find any. Regards Rajesh -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of pivanov Sent: Monday, April 12, 2010 5:30 PM To: arsl...@arslist.org Subject: Re: How to reset the Request ID Thanks a lot. I found it :) On 12 Апр, 14:57, Roger Justice rjust2...@aol.com wrote: In the ARschema table the field is next ID. This is only the Request ID for the specific form. If you are using ITSM 7 or later the Incident ID as an example is set from a form called numgenerator. -Original Message- From: pivanov plamen.iva...@materna.com To: arsl...@arslist.org Sent: Mon, Apr 12, 2010 7:48 am Subject: How to reset the Request ID Dear Colleagues, i have a issue and wish to receive your help on it. I need when i elete records from a form, to reset the Request ID to a value as it as before the deleted records. (example: Request ID : 89, nsert 10 records - 99, delete the last 10 records - Requist D to become again 89, not to continue from 99) Is hat possible? Regards, Plamen Ivanovwww.remedy.bg __ _ NSUBSCRIBE or access ARSlist Archives atwww.arslist.org ttend wwrug10www.wwrug.comARSlist:Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist:Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.orgattend wwrug10www.wwrug.comARSlist: Where the Answers Are Important notice: This e-mail and any attachment there to contains corporate proprietary information. If you have received it by mistake, please notify us immediately by reply e-mail and delete this e-mail and its attachments from your system. Thank You. ___- UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are- Скриване на цитирания текст - - Показване на цитирания текст - ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: incident count problem
I can't think of any way that a mid-tier upgrade alone would affect the Entry IDs. Is it possible that you have an entry ID block value set, and that you restarted AR System? Rick -Original Message- From: Ramagiri ravi.ramag...@gssamerica.com Date: Mon, 12 Apr 2010 16:06:05 To: arslist@ARSLIST.ORG Subject: incident count problem Hi All , I have installed mid tier patch 008 and restart the tomcat server. When I checked with my incident numbering they have changed. Below is the screen shot Before patch installed the incident count was #17709 and after installation of the patch the incident count is #18706 and there is a 1000 incident difference. Please let me know is this will affect the incident counts. RAVI CHANDRA . RAMAGIRI Infrastructure Management Services Team System Administrator - Windows / Remedy (O) +91 40 44556600 (351) (C) +91 9985794493 (V) 847-879-4995 Ext:- 351 * mailto:rambabu.ru...@gssamerica.com ravi.ramag...@gssamerica.com GSS America InfoTech Ltd., A SEI-CMMI Level 3 certified company Third Floor, Block 'B', Cyber Gateway, HITEC City, Hyderabad - 500 081. AP. India http://www.gssamerica.com/ www.gssamerica.com P Please do not print this email unless it is absolutely necessary. Spread environmental awareness. Disclaimer This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are image001.png
Re: OT:Kinetic apps and some iPad fun (Friday Humor)
I love that site. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black Sent: Friday, April 09, 2010 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: OT:Kinetic apps and some iPad fun (Friday Humor) But ... Will it blend? http://www.guardian.co.uk/media/pda/2010/apr/09/viral-video-chart-ipad P.S. Sorry about the link to the UK for the video. But the company web site appears to be slow or non-responsive to me. You should be able to also find the video somewhere here too: http://www.blendtec.com/willitblend/ :) Spoiler alert: .. He pushes the i-blend button in the video. -- Carey Matthew Black On Mon, Apr 5, 2010 at 11:22 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I got an iPad -- it is quite sharp - and surprisingly fast. I loaded some Kinetic apps with the iPad. Check them out here: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Strage issue
Hello All, According to documentation if there is a need to start ARS without AR System Portmapper in the ar.cfg file must exist: Register-With-Portmapper: F After restart we get Can you help me with a sugestion? Daniel ARS 7.1 patch 008 Oracle 10G * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Outlook.jpg
Re: Strage issue
My guess would be that portmapper is a separate process from arserver and that the flag just instructs arserver not utilize portmapper but does not prevent portmapper from starting. Disable portmapper as a service and restart arserver. On Mon, Apr 12, 2010 at 3:57 PM, Daniel Condrea daniel.cond...@orange-ftgroup.com wrote: ** Hello All, According to documentation if there is a need to start ARS without AR System Portmapper in the ar.cfg file must exist: Register-With-Portmapper: F After restart we get Can you help me with a sugestion? Daniel ARS 7.1 patch 008 Oracle 10G * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
FW: Strage issue
I have tryed your sugestion and ARS generate an error is I have noticed that 'AR System Portmapper' depeds on ARS service. I belive that 'AR System Portmapper' starts if ARS starts either: Register-With-Portmapper: T or Register-With-Portmapper: F Daniel From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Monday, April 12, 2010 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Strage issue ** My guess would be that portmapper is a separate process from arserver and that the flag just instructs arserver not utilize portmapper but does not prevent portmapper from starting. Disable portmapper as a service and restart arserver. On Mon, Apr 12, 2010 at 3:57 PM, Daniel Condrea daniel.cond...@orange-ftgroup.com wrote: ** Hello All, According to documentation if there is a need to start ARS without AR System Portmapper in the ar.cfg file must exist: Register-With-Portmapper: F After restart we get Can you help me with a sugestion? Daniel ARS 7.1 patch 008 Oracle 10G * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are Outlook.jpg
Can't change servers in client User, Admin or Import tools
Dear List, We have a test (rem2) and a production (rem1) server. For years we could go into the User, Administrator, or Import tools Accounts and check the server we wanted and uncheck the server we don't want. But now when I click Accounts I see that rem2 has a green check and rem1 has a red X. I want to log into rem1 so I uncheck rem2 and check rem1 and click OK. But if I open Accounts again I see that the values have servers have reverted to their previous value. rem2 once again has the green arrow and rem1 has the red check. Consequently I can't get into rem1 account. This affects all three client tools. I am not aware of any changes to my computer system. It only affects the User account on my PC. If I log in as PC Administrator, or on to another computer everything works OK, so it looks like a permission issue. But my user account has permission to all the AR System folders. I uninstalled and reinstalled the User and Administrator tools, but it didn't help. I can use another PC so this isn't an emergency, but it is annoying. Any suggestions? Dwayne Martin James Madison University (Win XP PC, ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Can't change servers in client User, Admin or Import tools
Dwayne, That list is stored in a file named 'ar' in your home directorythe symptoms you are describing is not having write access to that file _ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Monday, April 12, 2010 8:00 AM To: arslist@ARSLIST.ORG Subject: Can't change servers in client User, Admin or Import tools ** Dear List, We have a test (rem2) and a production (rem1) server. For years we could go into the User, Administrator, or Import tools Accounts and check the server we wanted and uncheck the server we don't want. But now when I click Accounts I see that rem2 has a green check and rem1 has a red X. I want to log into rem1 so I uncheck rem2 and check rem1 and click OK. But if I open Accounts again I see that the values have servers have reverted to their previous value. rem2 once again has the green arrow and rem1 has the red check. Consequently I can't get into rem1 account. This affects all three client tools. I am not aware of any changes to my computer system. It only affects the User account on my PC. If I log in as PC Administrator, or on to another computer everything works OK, so it looks like a permission issue. But my user account has permission to all the AR System folders. I uninstalled and reinstalled the User and Administrator tools, but it didn't help. I can use another PC so this isn't an emergency, but it is annoying. Any suggestions? Dwayne Martin James Madison University (Win XP PC, ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Can't change servers in client User, Admin or Import tools
Dwayne, When you uninstall, did you make sure the home directory was deleted also? I suspect that even after uninstalling, there were entries left in your Home directory which are causing this issue. Without uninstalling now, you can go in and remove entries in the Home directory. Just be sure to backup any reports or saved searches. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Martin, Dwayne Sent: Monday, April 12, 2010 10:00 AM To: arslist@ARSLIST.ORG Subject: Can't change servers in client User, Admin or Import tools Dear List, We have a test (rem2) and a production (rem1) server. For years we could go into the User, Administrator, or Import tools Accounts and check the server we wanted and uncheck the server we don't want. But now when I click Accounts I see that rem2 has a green check and rem1 has a red X. I want to log into rem1 so I uncheck rem2 and check rem1 and click OK. But if I open Accounts again I see that the values have servers have reverted to their previous value. rem2 once again has the green arrow and rem1 has the red check. Consequently I can't get into rem1 account. This affects all three client tools. I am not aware of any changes to my computer system. It only affects the User account on my PC. If I log in as PC Administrator, or on to another computer everything works OK, so it looks like a permission issue. But my user account has permission to all the AR System folders. I uninstalled and reinstalled the User and Administrator tools, but it didn't help. I can use another PC so this isn't an emergency, but it is annoying. Any suggestions? Dwayne Martin James Madison University (Win XP PC, ARS and client tools 7.1 p3, RH Linux server, Oracle 10.2 db) _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Import Production Data into Test Environment?
We are in a tough bind at this point. Thought I would throw out a bone to see if anyone knew of an easy way to complete this action. Here is the situation, we have a production environment of: ARS 7.5 Patch 4 CMDB 7.6 Patch 1 (Only thing we don't have is Product Catalog installed) ITSM 7.0.03 Patch 9 plus compatibility path 9000 SLM 7.6 In our Test environment we want to get to ARS 7.5 Patch 4 CMDB 7.6 Patch 1 ITSM 7.6 Patch 2 SLM 7.6 Patch 1 Our database is SQL 2005. If we use a copy of our production database to upgrade we get error because of ITSM-DSL 7.0.03 Patch 9 gives us error during the CMDB upgrade, which is why we don't have Product Catalog in production. We can't upgrade to ITSM without Product Catalog. If we do a complete fresh install in test we are good but then we don't have any of our foundation data. We don't really want to have to rebuild or manually import all of that data if it can be avoided. We have a ticket in with BMC but haven't achieved success yet. We need to begin testing our process against ITSM 7.6 ASAP, anyone have any ideas of the fastest way to get that data if we do a fresh install instead of upgrading against the production database? Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Import Production Data into Test Environment?
The DMT is installed automatically with ITSM 7.6 start with the spredsheets provided to determine what foundation data you can export and then using DMT import. Some of your foundation data may need to be imported without the DMT. -Original Message- From: Hulmes, Timothy W Mr CTR US USA IMCOM timothy.hul...@us.army.mil To: arslist@ARSLIST.ORG Sent: Mon, Apr 12, 2010 10:42 am Subject: Import Production Data into Test Environment? We are in a tough bind at this point. Thought I would throw out a bone o see if anyone knew of an easy way to complete this action. Here is the situation, we have a production environment of: RS 7.5 Patch 4 MDB 7.6 Patch 1 (Only thing we don't have is Product Catalog nstalled) TSM 7.0.03 Patch 9 plus compatibility path 9000 LM 7.6 In our Test environment we want to get to RS 7.5 Patch 4 MDB 7.6 Patch 1 TSM 7.6 Patch 2 LM 7.6 Patch 1 Our database is SQL 2005. If we use a copy of our production database o upgrade we get error because of ITSM-DSL 7.0.03 Patch 9 gives us rror during the CMDB upgrade, which is why we don't have Product atalog in production. We can't upgrade to ITSM without Product atalog. f we do a complete fresh install in test we are good but then we don't ave any of our foundation data. We don't really want to have to ebuild or manually import all of that data if it can be avoided. We have a ticket in with BMC but haven't achieved success yet. We need to begin testing our process against ITSM 7.6 ASAP, anyone have ny ideas of the fastest way to get that data if we do a fresh install nstead of upgrading against the production database? Tim ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug10 www.wwrug.com ARSlist: Where the Answers Are = ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Import Production Data into Test Environment?
Using the DMT to import your data will result in mis-matches between foundation data group IDs or other record IDs and those contained in your ticketing data. We found it to be useless for moving any data that depends on links to existing records, since it creates new records from scratch from the spreadsheet data in whatever order it wants, resulting in record IDs that differ from your source server. It's like trying to take custom DTS packages in SQL Server written against one AR Server at the T-table level, and move them to another AR Server installed separately; none of the T-table numbers line up! Looking at a typical HPD:Help Desk record, there are several Group IDs, several Support Group IDs, a Person ID and a Site ID, all stored in the record. If you use DMT to recreate your foundation and customer data, none of these field values will connect the Incident to the correct supporting records. We have moved all of our foundation data over from ITSM 7.0.03.009 to ITSM 7.6.00.001 using rrrchive in overwrite mode for most of it... and the links are retained because we are slamming our 7.0.03 data over the OOTB 7.6 data (for example, some of the Calbro data will get replaced with My Company data). Ticketing data followed, and all of the association data appears to be working because we have forced the retention of all record ID information. In any table that we wanted to keep some of the OOTB data but add our custom data, we had to export to .arx and use the Import Tool since we had little success with rrrchive in any mode except overwrite. For example, here are the settings for two we had to import: GROUP: Replace Old Record with New Record Custom Fields - on Group Name Use First Matching Request Checked: Make Non-Core Required Fields Optional Suppress Filters Suppress Field Default Values Import Records with Too Many Fields Import Records with Too Few Fields COM:Company Update Old Record with New Record's Data (Calbro and Invention get overwritten) Request ID Use First Matching Request Checked: Make Non-Core Required Fields Optional Suppress Filters Suppress Field Default Values Import Records with Too Many Fields Import Records with Too Few Fields One of the problems we hit was that if you install the Product Catalog and import data when setting up Atrium Core 7.6, it brings in thousands of companies and related data that will conflict with your custom company organizational data, especially if you are multi-tenancy like we are and have a lot of companies. We had to reinstall AtriumCore without the product catalog data in order to leave room for our 7.0 foundation data, and we will add it later. We think we got a good move of all foundation and ITSM (ServiceDesk and Change Management) data, as well as Kinetic Request, moving it at the table level (just over 100 tables have data). We don't have Asset Mgmt until we get to 7.6, and our CMDB is empty, so it isn't as much data as you might have. Kinetic Request and Calendar were also moved successfully at the table level (37 tables), but SLM has proven harder to figure out and we are still trying to use the SLM export-import tools. We have already found a major bug in the export where at different patch levels of the SLM 7.1 app, different forms of a flagword were used in the SLM:SLAAssociation form, and the presence of the earlier one (SLM_CONTRACT instead of SLMCONTRACT) prevents the correct export of Service Agreements and related objects. We still have to re-visit the notification subsystem - BMC rebuilt it enough that entire tables were deprecated, but these are pass-through tables so it may still work. We are still working on this on our test 7.5/7.6 server, and still have to (1) move the same data from production 7.1/7.0 server to the new production 7.5/7.6 server, and (2) figure out which tables have data that must be re-copied just before cutover since it will have changed (tickets, work info, association records, etc.). It is complicated by the fact that we have added a fair number of custom fields to HPD:Help Desk, and those fields must be migrated to the 7.6 app before you can move the data. We are recording everything in a spreadsheet as we go, and it will also be our roadmap for data to move again during the cutover. This is probably doing it the hard way, but our tests of upgrading last year were all relatively unsuccessful at the application level due to BMC re-writing modules that we had customized, plus the file folder lay down of executables on the server is different between a 7.1/7.0 install and a 7.5/7.6 install. An upgrade is a scrambled combination of the two, making file maintenance a mess and confusing the plugin systems when you add modules like Asset Mgmt and they end up trying to use different path constructs. From what I saw, I would not want to put an upgraded app into production unless I could
ARX Files from MidTier
Is there a limit to how many columns or characters you can save to an arx file from the MidTier? Looks like we are starting to get errors (Failed to Perform Action) when we add more than 213 columns. The Client is fine and can handle much more than this ARS 7.1 p7 AR Midtier 7.5 p2 Windows 2003 Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-810-2124 fax lisa.ke...@tycoelectronics.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Question: Separating Mid-tier from the app server
Good day fellow listers! Since implementing Remedy many years ago we have been running Mid-tier on the application server (Win 2003 x64 and Apache Tomcat 5.5.x). Since we implemented SRM last year there has been a tremendous increase in traffice and I am now ready to entertain the idea of moving mid-tier to its own server. My biggest concern with the move is the impact it will have on SRM. I'm wondering if the change is as simple as installing mid-tier on a new server, then updating the mid-tier web path in the server config? Are there any other gotchas I should be aware of? Thanks in advance! Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Segregating HR IS/IT data
Sites cross tenancies, you just have to associate the HR tenancy with them. Yes, you have to duplicate the people data. It's not a perfect solution, but it works. Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, April 09, 2010 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** How do you handle the employee base location base? Do you have to duplicate these data sets? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, April 09, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** Multi-tenancy is the easiest way. You could create new Supprt Groups the HR use field 112 to limit who can see the record and review the workflow that will allow a group member the see the entry. You will have the insure on these records that the unrestricted group is not one of the entries in field 112. -Original Message- From: Pargeter, Christie :CO IS cparg...@lhs.org To: arslist@ARSLIST.ORG Sent: Fri, Apr 9, 2010 4:10 pm Subject: Segregating HR IS/IT data ** We are looking at adding our HR Help Desk to using ITSM on the same server. But we wanted to keep the incident change tickets segregated. But we don't really want to do multi-tendency if we don't have to. The 2 desks have the same employee location bases we just don't want them to see each other's tickets. How have other companies handled this? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Segregating HR IS/IT data
...and the only way to avoid having to duplicate all of that data would most likely be to use Stanford's solution where customer records are created as needed by pulling the people data from LDAP - on demand. Anne Pinkowski can probably give you more information on that. When you duplicated the data, how did you handle the duplication of Login Names for the CTM:People and User forms? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne Sent: Monday, April 12, 2010 11:50 AM To: arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** Sites cross tenancies, you just have to associate the HR tenancy with them. Yes, you have to duplicate the people data. It's not a perfect solution, but it works. Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, April 09, 2010 5:36 PM To: arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** How do you handle the employee base location base? Do you have to duplicate these data sets? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roger Justice Sent: Friday, April 09, 2010 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** Multi-tenancy is the easiest way. You could create new Supprt Groups the HR use field 112 to limit who can see the record and review the workflow that will allow a group member the see the entry. You will have the insure on these records that the unrestricted group is not one of the entries in field 112. -Original Message- From: Pargeter, Christie :CO IS cparg...@lhs.org To: arslist@ARSLIST.ORG Sent: Fri, Apr 9, 2010 4:10 pm Subject: Segregating HR IS/IT data ** We are looking at adding our HR Help Desk to using ITSM on the same server. But we wanted to keep the incident change tickets segregated. But we don't really want to do multi-tendency if we don't have to. The 2 desks have the same employee location bases we just don't want them to see each other's tickets. How have other companies handled this? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Segregating HR IS/IT data
** what you need only to do , create new company with name of Employee for example and you will configure all the People to have access to this Company , So another Company IT Support and Another one HR Support For example you need to give all the organization ( Employee Company) in CTM People Access Restrictions Table For the IT Support they should have ( Employee Company and IT Support ) in CTM People Access Restrictions Table For the HR Support they should have ( Employee Company and HR Support ) in CTM People Access Restrictions Table also you will build the Support Groups under this Companies base on the role. On 4/12/10, strauss stra...@unt.edu wrote: ** …and the only way to avoid having to duplicate all of that data would most likely be to use Stanford’s solution where customer records are created as needed by pulling the people data from LDAP - on demand. Anne Pinkowski can probably give you more information on that. When you duplicated the data, how did you handle the duplication of Login Names for the CTM:People and User forms? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ramey, Anne *Sent:* Monday, April 12, 2010 11:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Segregating HR IS/IT data ** Sites cross tenancies, you just have to associate the HR tenancy with them. Yes, you have to duplicate the people data. It's not a perfect solution, but it works. Anne Ramey *E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official.* *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Pargeter, Christie :CO IS *Sent:* Friday, April 09, 2010 5:36 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Segregating HR IS/IT data ** How do you handle the employee base location base? Do you have to duplicate these data sets? -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Roger Justice *Sent:* Friday, April 09, 2010 2:25 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Segregating HR IS/IT data ** Multi-tenancy is the easiest way. You could create new Supprt Groups the HR use field 112 to limit who can see the record and review the workflow that will allow a group member the see the entry. You will have the insure on these records that the unrestricted group is not one of the entries in field 112. -Original Message- From: Pargeter, Christie :CO IS cparg...@lhs.org To: arslist@ARSLIST.ORG Sent: Fri, Apr 9, 2010 4:10 pm Subject: Segregating HR IS/IT data ** We are looking at adding our HR Help Desk to using ITSM on the same server. But we wanted to keep the incident change tickets segregated. But we don't really want to do multi-tendency if we don't have to. The 2 desks have the same employee location bases we just don't want them to see each other's tickets. How have other companies handled this? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 -- *Christie Pargeter * *Legacy Health** *** *IS - Programming* *SR Technical Analyst*** cparge...@lhs.org * **1120 Building* tel: 503-415-5149 _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Question: Separating Mid-tier from the app server
I think it really is as simple as that. In my experience, the Mid- Tier has been the easiest component to deploy and configure. James On Apr 12, 12:47 pm, Eli Schilling eli.schill...@thecreek.com wrote: Good day fellow listers! Since implementing Remedy many years ago we have been running Mid-tier on the application server (Win 2003 x64 and Apache Tomcat 5.5.x). Since we implemented SRM last year there has been a tremendous increase in traffice and I am now ready to entertain the idea of moving mid-tier to its own server. My biggest concern with the move is the impact it will have on SRM. I'm wondering if the change is as simple as installing mid-tier on a new server, then updating the mid-tier web path in the server config? Are there any other gotchas I should be aware of? Thanks in advance! Eli ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug10www.wwrug.comARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Segregating HR IS/IT data
In my experience, EVERYONE who has access to the customer record will be able to see ANY tickets associated with that customer, or for that matter the entire customer company, even if the ticket is owned and assigned in a separate company that you do NOT have access to at all. The Customer Company Group ID is present in field 112 (Assignee Groups) of the record, making it visible to anyone with Customer company access. Another alternative to two sets of customer data might be a customization to remove (or never insert) the customer company Group ID in field 112, at which point all access to the record requires Owner Group or Assigned Group membership. I have not tried that... I'm sure it breaks something somewhere else in the ITSM app, including customer access to their own ticket. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub Sent: Monday, April 12, 2010 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** ** what you need only to do , create new company with name of Employee for example and you will configure all the People to have access to this Company , So another Company IT Support and Another one HR Support For example you need to give all the organization ( Employee Company) in CTM People Access Restrictions Table For the IT Support they should have ( Employee Company and IT Support ) in CTM People Access Restrictions Table For the HR Support they should have ( Employee Company and HR Support ) in CTM People Access Restrictions Table also you will build the Support Groups under this Companies base on the role. On 4/12/10, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** ...and the only way to avoid having to duplicate all of that data would most likely be to use Stanford's solution where customer records are created as needed by pulling the people data from LDAP - on demand. Anne Pinkowski can probably give you more information on that. When you duplicated the data, how did you handle the duplication of Login Names for the CTM:People and User forms? Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Ramey, Anne Sent: Monday, April 12, 2010 11:50 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** Sites cross tenancies, you just have to associate the HR tenancy with them. Yes, you have to duplicate the people data. It's not a perfect solution, but it works. Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Friday, April 09, 2010 5:36 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** How do you handle the employee base location base? Do you have to duplicate these data sets? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice Sent: Friday, April 09, 2010 2:25 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Segregating HR IS/IT data ** Multi-tenancy is the easiest way. You could create new Supprt Groups the HR use field 112 to limit who can see the record and review the workflow that will allow a group member the see the entry. You will have the insure on these records that the unrestricted group is not one of the entries in field 112. -Original Message- From: Pargeter, Christie :CO IS cparg...@lhs.orgmailto:cparg...@lhs.org To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Fri, Apr 9, 2010 4:10 pm Subject: Segregating HR IS/IT data ** We are looking at adding our HR Help Desk to using ITSM on the same server. But we wanted to keep the incident change tickets segregated. But we don't really want to do multi-tendency if we don't have to. The 2 desks have the same employee location bases we just don't want them to see each other's tickets. How have other companies handled this? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org mailto:cparge...@lhs.org 1120 Building tel: 503-415-5149 _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG10
Re: ARERR [623] on Mid-tier only in User Form
This may help. I got that error once. I had to remove and readd the Server name and password from the midtier config tool. Don't forget to Restart the services. I also cleared the cache while I was in there. JK * This e-mail message, including any attachments, is for the sole use of the addressee(s) to whom it has been sent, and may contain information that is confidential or legally protected. If you are not the intended recipient or have received this message in error, you are not authorized to copy, distribute, or otherwise use this message or its attachments. Please notify the sender immediately by return e-mail and permanently delete this message and any attachments. Dunkin' Brands Inc. makes no warranty that this e-mail is error or virus free.
Re: Strage issue
Try removing the dependency from the registry. There will be a key called DependOnService on the Remedy AR System Server key, that you would need to manually delete.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Daniel Condrea Sent: Monday, April 12, 2010 9:30 AM To: arslist@ARSLIST.ORG Subject: FW: Strage issue ** I have tryed your sugestion and ARS generate an error is I have noticed that 'AR System Portmapper' depeds on ARS service. I belive that 'AR System Portmapper' starts if ARS starts either: Register-With-Portmapper: T or Register-With-Portmapper: F Daniel -- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Monday, April 12, 2010 4:05 PM To: arslist@ARSLIST.ORG Subject: Re: Strage issue ** My guess would be that portmapper is a separate process from arserver and that the flag just instructs arserver not utilize portmapper but does not prevent portmapper from starting. Disable portmapper as a service and restart arserver. On Mon, Apr 12, 2010 at 3:57 PM, Daniel Condrea daniel.cond...@orange-ftgroup.com wrote: ** Hello All, According to documentation if there is a need to start ARS without AR System Portmapper in the ar.cfg file must exist: Register-With-Portmapper: F After restart we get Can you help me with a sugestion? Daniel ARS 7.1 patch 008 Oracle 10G * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ * This message and any attachments (the message) are confidential and intended solely for the addressees. Any unauthorised use or dissemination is prohibited. Messages are susceptible to alteration. France Telecom Group shall not be liable for the message if altered, changed or falsified. If you are not the intended addressee of this message, please cancel it immediately and inform the sender. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Question on Java Plug-in server and ARS 6.3
Has anyone out there connect a 6.3 Remedy server to a 7.5 Java Plugin server? Thanks, Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Question on Java Plug-in server and ARS 6.3
Axton, Won't you have problems with missing fields? I know I once used an older form (it was a known bug) when Remedy updated the plugin (of SRM or RKM - I do not remember which) but not the underlying forms, so there were missing fields in the older version forms that the plugin kept complaining about and as a result not displaying the information it should have.. I had to manually create these fields in the form to correct that problem. So depending on what plugin you are talking about, you might be able to get away with it so long as you manually fix the forms that these plugins display data on. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Axton Sent: Monday, April 12, 2010 5:37 PM To: arslist@ARSLIST.ORG Subject: Question on Java Plug-in server and ARS 6.3 ** Has anyone out there connect a 6.3 Remedy server to a 7.5 Java Plugin server? Thanks, Axton ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Table Loop RowSelected go to next record
Hi everyone. I know this is likely a simple question and I will kick myself when I find the answer but I am looking to do the following. 1. Loop a table field (no problems, this is easy) 2. While looping rowselected, set an attachment field in an attachment pool. 3. Once the attachment field #1 has been set, go to the next record and set attachment field #2. The stump I am having is at step 3. How do I tell the guide to go to the next record in the table loop? The guide loops rows selected and is designed to populate the attachment pool to a maximum of 3 attachments. thanks. _ Videos that have everyone talking! Now also in HD! http://go.microsoft.com/?linkid=9724465 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Table Loop RowSelected go to next record
You loop to the next record by processing all the workflow in your guide. Just have a loop counter keep track of your 1st, 2nd or 3rd time through and use that to select the appropriate attachment. Regards, Chuck Baldi On Mon, Apr 12, 2010 at 9:17 PM, Remedy Guy remedy2...@hotmail.com wrote: ** Hi everyone. I know this is likely a simple question and I will kick myself when I find the answer but I am looking to do the following. 1. Loop a table field (no problems, this is easy) 2. While looping rowselected, set an attachment field in an attachment pool. 3. Once the attachment field #1 has been set, go to the next record and set attachment field #2. The stump I am having is at step 3. How do I tell the guide to go to the next record in the table loop? The guide loops rows selected and is designed to populate the attachment pool to a maximum of 3 attachments. thanks. Videos that have everyone talking! Now also in HD! MSN.ca Video. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
