Re: The Service Action in an Active Link
I'd just like to add, that the Service Action (Active Links) was introduced in v7.1, so there might be some additional info (or at least described differently) in those docs. What is new to v7.5 is the Service Action in Filters. Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 05, 2010 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** Hi Chris, I felt the same way you do when I read the docs regarding the Service action. I have dabbled with the Service action a little bit and the doc left me with some questions also. I am still not sure I understand its full power. The butt values you see are most likely in Run If qualifications in Filters. Something like 'z1D Action' = GETDEFAULTCOMPANY. Then the filter is triggered on Service and GETDEFAULTCOMPANY is passed to it in the Service action mapping. A few uses would be: * Now you can really trigger a notification action from an Active Link instead of having do a Commit Changes or push a record to a form to trigger a filter. * Along the same lines you can now have an AL call a Service filter with a Set Fields from a Web Service or Filter API without having to do a commit to trigger a filter. * You can trigger a filter from an AL to to elevate permissions and perform an action with Admin privileges. (If not used appropriately this could also undermine permissions) In some ways it can clean up some creative coding we had to use in the past. Such as have a button/AL that sets a value to a DO field, does a Commit Changes that triggers a filter with low Execution Order looking for that value in the DO field to perform a Filter only action and then the Filter has a Go To action which bypasses the remaining filters just to avoid actually updating the record (Modified Date/Last Modified By). Now the AL can just trigger the filter (actually all Service filters related to the form). Hope that helps. Jason On Thu, Aug 5, 2010 at 9:07 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I am trying to reconstruct some of our customizations from ITSM 7.0 on the ITSM 7.6 system. One of the things I have run into is a new ARS 7.5 feature called a Service action. The documentation (two whole pages in the Workflow Objects Guide - pp. 107-108) might mean something to whoever wrote it, but I have yet to learn what these actions are, how they work, and how to trigger them just by reading it. According to ARUtilities, there are something like 137 active links (and 2 filters) that use this action, so _somebody_ knows how (and isn't telling). Many are the exact same name as the original 7.0 object, but the set fields from form on a qualification action used before has been replaced by these obtuse constructs. In the places in ITSM 7.6 where they were used, an Input Mapping sets a value in the hidden z1D Action field, which must trigger something. The values are things like PERFORMCONTACTSEARCHNAME - some sort of a flag word, which I cannot find documented ANYWHERE. Others are GETDEFAULTCOMPANY, BOUNDCOUNT, PKECOORDSINGLEGRP, etc. Unless these are just placeholders that the programmers have pulled out of their butts at random, I would expect them to correlate to some intelligently designed action. My absolute favorite so far is GIN and I think I'll go look for some right now - maybe several glasses of it will help me with the BMC documentation. Any comprehensive explanations out there? Obviously I have been looking at ITSM 7.6 code and table data for way too long... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
incidnet count
Hi all, In our organization , the remedy server incident number count is almost filling. Please let me know how to increase the incident number count . is there any form where I can configure this. RAVI CHANDRA . RAMAGIRI __ Information from ESET NOD32 Antivirus, version of virus signature database 5345 (20100805) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Batch renaming of Workflow
Hi Susan, We have been using the Dev Studio for over a year now and I love it. Funny thing is that thought that DS was giving me an error that it shouldn't so I tried to modify a filter with the Admin Tool (still got the error) and I admit there was a certain familiarity and nostalgic feeling. It felt good to use the Admin Tool again. The tool seemed snappier than I remember too. But I am over it and back to using DS. Jason On Thu, Aug 5, 2010 at 9:50 AM, Susan Palmer suzanpal...@gmail.com wrote: ** Why does everyone (probably a stereotype error) want to go directly to the database??? I'll admit I'm struggling a bit to get used to the Dev Studio tool, which leaves alot to be desired in the intuitive arena. I've attended the demos and it all seems so easy when someone does it in a session. Now that I'm trying to use it for real, seems clutsy and more work. But you use a tool for the last 15 years that basically hasn't changed that strangeness is to be expected and cursed. A kind of payback for all the changes we force on others ... :) But Remedy gave us a tool to use to make changes, best to use it. Susan On Thu, Aug 5, 2010 at 11:35 AM, LJ LongWing lj.longw...@gmail.comwrote: Ganga, I would not recommend renaming ANYTHING directly at the DBI would recommend renaming through the Admin/Dev studio...if you are on 7.1+ there is an advanced option to rename with 'find/replace' type technology replace 'abc' with 'def' type of thing -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ganga Prasad Pattnaik Sent: Thursday, August 05, 2010 1:12 PM To: arslist@ARSLIST.ORG Subject: Batch renaming of Workflow Hi All, Some of the workflow were created without following the naming conventions in my system. Now I have the task to rename all those odd WorkFlow according to the naming convention. I am thinking of renaming it in Database ACTLINK table. Before proceeding anyone can think of any side effect of this or any available tool for do it safe? ARS 7.0 NO ITSM ORACLE 10g Thanks Ganga Prasad - 9886733435 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: incidnet count
Ramagiri, Fire the select query like select * from arschema where name = HPD:Help Desk and reset the next id over there. *Regards,* *Mahendra Mahalkar* On Fri, Aug 6, 2010 at 1:43 PM, Ramagiri ravi.ramag...@gssamerica.comwrote: ** Hi all, In our organization , the remedy server incident number count is almost filling. Please let me know how to increase the incident number count . is there any form where I can configure this. ** ** *RAVI CHANDRA . RAMAGIRI* ** __ Information from ESET NOD32 Antivirus, version of virus signature database 5345 (20100805) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Using DSO for Archiving
Good Morning, We are reviewing methods for archiving on a 7.1 server (Solaris10, Oracle 10g) for a custom application - internal archiving vs DSO. I have used internal archiving in the past and have had no issues with it, but I have not used DSO for archving. According to a KM article, there is a chance of data loss if you use the internal archiving. Has anyone had the same problem with DSO? What other issues have you experienced? Karen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Change in the User Tool
Greg, Thanks for the heads-up. I decided to duplicate your scenario to see if I could get the same results using base functionality. My production environment is 7.1.00 patch 007. My test environment is 7.5 Patch 005. I created a display-only form. I added a drop-down field to the form. I added a table field with a drop-down field column to the form. I added an active link firing on the table row-change event to do a set-fields from the table field column to the drop-down field. I created above in both environments and found the base functionality works correctly in each. Form what I can conclude, the problem lies in the workflow implementation in your environment and not the base functionality. Bruce Wilson From: Greg Donalson [mailto:cdonal...@slb.com] Sent: Thursday, August 05, 2010 10:21 AM Subject: FYI: Change in the User Tool ** Hi everyone, Not sure if this has already been mentioned, but wanted to put this out there as an FYI. We currently have 7.0.01 Patch 8 User Tool pushed out to all of our users. With Windows 7 out and 7.0.01 Patch 8 User Tool not supported for Windows 7, we decided to move to User Tool 7.5 Patch 4. The issue we are running into is that in the new User Tool, a Set Fields from a table to a drop-down list (selection field) does not work anymore. Where this is causing an issue is on the Help Desk form, the View button on the Task tab. It does not work anymore. After looking at the active link that sets this field: INT:HPDTMS:INC:ViewTaskSetup1, I saw that the Set Fields was not working anymore. So, I looked in version 7.6 and sure enough the workflow has changed. The Set Fields now sets to a temp field. A second Set Fields sets the drop-down list from the temp field. We have had to change our workflow to mimic what is in 7.6 and all is fine now. I just wanted to give a head's up to others that may run into this issue. This may be documented somewhere, but I have not found it. Why they have taken away the functionality to do a Set Fields from a table to a drop-down list field - I am not sure. Greg _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Email Error 4928
Mark, I can't help much, since this sounds like it might be related to email instruction templates - but the message number explanation should be listed in the Error Messages Guide for 6.3. David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: The Service Action in an Active Link
Chris Jason, I liked the idea of Services when 7.1 came out..allowing you to trigger Filter only workflow with AL's.but I'm SUPER excited about service actions in Filters..this finally gives me a 'method' based opportunity within Remedy..almost allowing true OO programming..let me give you an real life example in my application I have an order (just a record) that needs to have about 30 validations done on it before I can consider it 'OK' to move from one state to another.we can consider these business rules. As anyone who has gone to the Admin classes knows, you implement business rules via Filter to ensure they are always enforced, no matter how the update is done..well.the problem of course is the transaction is kicked off from the client..thus needing to be fired from a button click. With Service as a Filter action, I can now have my AL and my Filter call the same Service, and not need to re-write my code twice, one set as AL's, another as Filters.I just have my AL call the service and everything works exactly same as when my Filter calls that same service. Have you ever used WebServices? You are given a WSDL, it provides inputs and outputs..you don't know exactly what happens on the other side, in between, those inputs and outputs, all you care about is the outcome..think of Service actions in the same way.but you control what happens on the other side.it reminds me of real OO programming.where you provide your interfaces, you define what will be the input and output to the method.the consumer of the method doesn't need to know what goes on inside, just that the 'contract' doesn't change.I think it's a VERY good step to the future.I'm expecting it to allow me to transform my application in several different ways that I consider very exciting.J From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 05, 2010 11:23 PM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** Hi Chris, I felt the same way you do when I read the docs regarding the Service action. I have dabbled with the Service action a little bit and the doc left me with some questions also. I am still not sure I understand its full power. The butt values you see are most likely in Run If qualifications in Filters. Something like 'z1D Action' = GETDEFAULTCOMPANY. Then the filter is triggered on Service and GETDEFAULTCOMPANY is passed to it in the Service action mapping. A few uses would be: * Now you can really trigger a notification action from an Active Link instead of having do a Commit Changes or push a record to a form to trigger a filter. * Along the same lines you can now have an AL call a Service filter with a Set Fields from a Web Service or Filter API without having to do a commit to trigger a filter. * You can trigger a filter from an AL to to elevate permissions and perform an action with Admin privileges. (If not used appropriately this could also undermine permissions) In some ways it can clean up some creative coding we had to use in the past. Such as have a button/AL that sets a value to a DO field, does a Commit Changes that triggers a filter with low Execution Order looking for that value in the DO field to perform a Filter only action and then the Filter has a Go To action which bypasses the remaining filters just to avoid actually updating the record (Modified Date/Last Modified By). Now the AL can just trigger the filter (actually all Service filters related to the form). Hope that helps. Jason On Thu, Aug 5, 2010 at 9:07 PM, strauss stra...@unt.edu wrote: ** I am trying to reconstruct some of our customizations from ITSM 7.0 on the ITSM 7.6 system. One of the things I have run into is a new ARS 7.5 feature called a Service action. The documentation (two whole pages in the Workflow Objects Guide - pp. 107-108) might mean something to whoever wrote it, but I have yet to learn what these actions are, how they work, and how to trigger them just by reading it. According to ARUtilities, there are something like 137 active links (and 2 filters) that use this action, so _somebody_ knows how (and isn't telling). Many are the exact same name as the original 7.0 object, but the set fields from form on a qualification action used before has been replaced by these obtuse constructs. In the places in ITSM 7.6 where they were used, an Input Mapping sets a value in the hidden z1D Action field, which must trigger something. The values are things like PERFORMCONTACTSEARCHNAME - some sort of a flag word, which I cannot find documented ANYWHERE. Others are GETDEFAULTCOMPANY, BOUNDCOUNT, PKECOORDSINGLEGRP, etc. Unless these are just placeholders that the programmers have pulled out of their butts at random, I would expect them to correlate to some intelligently designed action. My absolute favorite so far is GIN and I think I'll go look for some right now - maybe several
Re: The Service Action in an Active Link
Actually the Service action is there in Filters as well in 7.1 (if it wasn't then the Active Link action of Service would be useless). Think of Service as a combination of Push action and Window Open action (Window Open because you map fields to be returned as part of the action like a Dialog). Here is how I have used the Service action on my system. On a Display Only form I have a button for a user to populate some data. The button fires an Active Link Service action with Input values mapped to push to the filter and Output values mapped to hold the results. One of the values being pushed is a flag/code so any service Filters on the form can know if it applies to them. I have a (could be more than 1) service Filter on the form. The Filter does a web service call to retrieve data from an external system and puts the appropriate values into the fields on the form (these get returned back to the user as the Output mapping of the Active Link). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Friday, August 06, 2010 1:29 AM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** I'd just like to add, that the Service Action (Active Links) was introduced in v7.1, so there might be some additional info (or at least described differently) in those docs. What is new to v7.5 is the Service Action in Filters. Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 05, 2010 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** Hi Chris, I felt the same way you do when I read the docs regarding the Service action. I have dabbled with the Service action a little bit and the doc left me with some questions also. I am still not sure I understand its full power. The butt values you see are most likely in Run If qualifications in Filters. Something like 'z1D Action' = GETDEFAULTCOMPANY. Then the filter is triggered on Service and GETDEFAULTCOMPANY is passed to it in the Service action mapping. A few uses would be: * Now you can really trigger a notification action from an Active Link instead of having do a Commit Changes or push a record to a form to trigger a filter. * Along the same lines you can now have an AL call a Service filter with a Set Fields from a Web Service or Filter API without having to do a commit to trigger a filter. * You can trigger a filter from an AL to to elevate permissions and perform an action with Admin privileges. (If not used appropriately this could also undermine permissions) In some ways it can clean up some creative coding we had to use in the past. Such as have a button/AL that sets a value to a DO field, does a Commit Changes that triggers a filter with low Execution Order looking for that value in the DO field to perform a Filter only action and then the Filter has a Go To action which bypasses the remaining filters just to avoid actually updating the record (Modified Date/Last Modified By). Now the AL can just trigger the filter (actually all Service filters related to the form). Hope that helps. Jason On Thu, Aug 5, 2010 at 9:07 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I am trying to reconstruct some of our customizations from ITSM 7.0 on the ITSM 7.6 system. One of the things I have run into is a new ARS 7.5 feature called a Service action. The documentation (two whole pages in the Workflow Objects Guide - pp. 107-108) might mean something to whoever wrote it, but I have yet to learn what these actions are, how they work, and how to trigger them just by reading it. According to ARUtilities, there are something like 137 active links (and 2 filters) that use this action, so _somebody_ knows how (and isn't telling). Many are the exact same name as the original 7.0 object, but the set fields from form on a qualification action used before has been replaced by these obtuse constructs. In the places in ITSM 7.6 where they were used, an Input Mapping sets a value in the hidden z1D Action field, which must trigger something. The values are things like PERFORMCONTACTSEARCHNAME - some sort of a flag word, which I cannot find documented ANYWHERE. Others are GETDEFAULTCOMPANY, BOUNDCOUNT, PKECOORDSINGLEGRP, etc. Unless these are just placeholders that the programmers have pulled out of their butts at random, I would expect them to correlate to some intelligently designed action. My absolute favorite so far is GIN and I think I'll go look for some right now - maybe several glasses of it will help me with the BMC documentation. Any comprehensive explanations out there? Obviously I have been looking at ITSM 7.6 code and table data for way too long... Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center
Re: query on priority change
Thanks Mahendra, but I’m trying to run this query on tickets already in the system. i.e. All incidents from july 2010. I was afraid this wasn’t possible. Marcelo From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Mahendra Mahalkar Sent: Thursday, August 05, 2010 10:58 PM To: arslist@ARSLIST.ORG Subject: Re: query on priority change ** Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as TR.Priority != DB.Priority. If this change happen the temp field will set to a particular value. Then extract the report based on the qualification temp field = value. Hope this helps ! Mahendra It's Mahendra !!![cid:image001.jpg@01CB3549.F76DE410] On Fri, Aug 6, 2010 at 1:22 AM, Martinez, Marcelo A marc...@cpchem.commailto:marc...@cpchem.com wrote: May be an easy question.. I'm trying to run a search, in order to create a report, on incidents in which the priority changed. So if a user changed an incident from medium to low, or medium to high, etc.. it would show on the query. Any ideas how this can be accomplished? ARS7.1 ITSM7.0.03 TIA, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ inline: image001.jpg
Re: Update Attachments?
Shafqat, When an attachment is modified, the modified file is local. In order for the modifications to be in the database, one must manually put the file back to the attachment field and save the modifications. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shafqat Ayaz Sent: Friday, July 30, 2010 1:14 AM To: arslist@ARSLIST.ORG Subject: Re: Update Attachments? ** I wonder why not? why can you not download the attachment make changes to it and then re-attach it? thanks Shafqat Ayaz --- On Thu, 7/29/10, Blankenship, Mark G mark.blankens...@austin.utexas.edu wrote: From: Blankenship, Mark G mark.blankens...@austin.utexas.edu Subject: Re: Update Attachments? To: arslist@ARSLIST.ORG Date: Thursday, July 29, 2010, 12:24 PM Basically.. we have a scenario where users might want to use attachments as general file storage. As if they were just in a directory. They want to be able to open the attachment, make changes and save. As I remember, I do not think attachments could work this way. Thanks, Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ram Rudra Sent: Thursday, July 29, 2010 9:42 AM To: arslist@ARSLIST.ORG Subject: Re: Update Attachments? ** Mark, Can you brief you scenario? So that anyone can help you. Thanks Regards, Rambabu Rudra System Administrator From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Blankenship, Mark G Sent: Thursday, July 29, 2010 7:48 PM To: arslist@ARSLIST.ORG Subject: Update Attachments? Listers, Is it possible to edit and save changes to an attached file? Or do you have to save/edit/and re-attach? Thanks, Mark Mark Blankenship Business Analyst Office of Information Management Analysis The University of Texas at Austin (512)475-7820 m...@austin.utexas.edu/mc/compose?to=m...@austin.utexas.edu _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: MSSQL Virtualization?
Thanks everyone, and thanks Roy, that is some good info. Drew Soto Cano AB On Thu, Aug 5, 2010 at 7:13 AM, Ashcraft, Roy W CTR USAF AFWA 2 SYOS/SYOO roy.ashcraft@offutt.af.mil wrote: I'm not sure what they expect to happen. We have been running our dev/test systems in a virtual cluster for about 18 months and our operational systems for just over a year. If anything, the virtual systems benchmark slightly faster than the physical systems (depending on the applications, this ranged from 5 to 25% faster on the virtual server compared to a physical server running on the same hardware as the virtual system). Our dev/test cluster is comprised of 4 DL380's, fairly hefty with 32GB of RAM. We utilize all of about 2GB of drive space on each server, just for VMware ESX Server 4.0 OS. All of the virtual images are on an enterprise storage solution connected through fibre channel. We're running 23 virtual systems on four physical boxes, including a development Remedy app and web server, a test Remedy app and web server, an MSSQL server utilized for about a half dozen different application in addition to the Remedy dev/test applications. All of the physical boxes are connected to the various network segments, allowing the virtual systems to run on any physical host. Even with this load, the virtual db and Remedy servers benchmark faster than they did on the physical systems. From what I've gathered in digging through everything, the reason for this is that the virtual server only need to load a handful of drivers rather than the hundreds that are loaded for the physical server. The hyper visor virtualizes all of the hardware and this frees up the guest OS to run only what is required to function rather than having to deal with the myriad various pieces of the hardware. Use of the virtual cluster has a lot of other advantages besides the cost savings for hardware. All of our server have high availability, without any of the complexities and foibles requires for clustering. Fault tolerance and resource balancing happen automatically. The virtual manager automatically restarts failed servers, moves servers between the physical hosts as load shifts during the course of the day, automatically generates snapshot images on a scheduled basis than can be restored in a matter of minutes, etc. These benefits are what drove us to virtualize our operational systems, the faster benchmarks were just a nice side effect. After running with virtualized and non-virtualized servers, I don't see any benefit to running a physical system unless you have to for some reason specific to the software you are running. Even then, I would probably try it in a virtual environment just to make sure the information that I had on why it couldn't run there is accurate. (Case in point, I was told repetitively that I could not run Win 2k8 in a VMware environment, after I had been running a pair of boxes for over six months.) Thanks, Roy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: The Service Action in an Active Link
Just to be 100% clear. 7.1 introduced Service as an action in AL's and an execute on condition in Filters 7.5 introduced Service as an action in Filters From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, August 06, 2010 8:24 AM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** Actually the Service action is there in Filters as well in 7.1 (if it wasn't then the Active Link action of Service would be useless). Think of Service as a combination of Push action and Window Open action (Window Open because you map fields to be returned as part of the action like a Dialog). Here is how I have used the Service action on my system. On a Display Only form I have a button for a user to populate some data. The button fires an Active Link Service action with Input values mapped to push to the filter and Output values mapped to hold the results. One of the values being pushed is a flag/code so any service Filters on the form can know if it applies to them. I have a (could be more than 1) service Filter on the form. The Filter does a web service call to retrieve data from an external system and puts the appropriate values into the fields on the form (these get returned back to the user as the Output mapping of the Active Link). Fred From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neely, Leonard Sent: Friday, August 06, 2010 1:29 AM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** I'd just like to add, that the Service Action (Active Links) was introduced in v7.1, so there might be some additional info (or at least described differently) in those docs. What is new to v7.5 is the Service Action in Filters. Leonard From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 05, 2010 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** Hi Chris, I felt the same way you do when I read the docs regarding the Service action. I have dabbled with the Service action a little bit and the doc left me with some questions also. I am still not sure I understand its full power. The butt values you see are most likely in Run If qualifications in Filters. Something like 'z1D Action' = GETDEFAULTCOMPANY. Then the filter is triggered on Service and GETDEFAULTCOMPANY is passed to it in the Service action mapping. A few uses would be: * Now you can really trigger a notification action from an Active Link instead of having do a Commit Changes or push a record to a form to trigger a filter. * Along the same lines you can now have an AL call a Service filter with a Set Fields from a Web Service or Filter API without having to do a commit to trigger a filter. * You can trigger a filter from an AL to to elevate permissions and perform an action with Admin privileges. (If not used appropriately this could also undermine permissions) In some ways it can clean up some creative coding we had to use in the past. Such as have a button/AL that sets a value to a DO field, does a Commit Changes that triggers a filter with low Execution Order looking for that value in the DO field to perform a Filter only action and then the Filter has a Go To action which bypasses the remaining filters just to avoid actually updating the record (Modified Date/Last Modified By). Now the AL can just trigger the filter (actually all Service filters related to the form). Hope that helps. Jason On Thu, Aug 5, 2010 at 9:07 PM, strauss stra...@unt.edu wrote: ** I am trying to reconstruct some of our customizations from ITSM 7.0 on the ITSM 7.6 system. One of the things I have run into is a new ARS 7.5 feature called a Service action. The documentation (two whole pages in the Workflow Objects Guide - pp. 107-108) might mean something to whoever wrote it, but I have yet to learn what these actions are, how they work, and how to trigger them just by reading it. According to ARUtilities, there are something like 137 active links (and 2 filters) that use this action, so _somebody_ knows how (and isn't telling). Many are the exact same name as the original 7.0 object, but the set fields from form on a qualification action used before has been replaced by these obtuse constructs. In the places in ITSM 7.6 where they were used, an Input Mapping sets a value in the hidden z1D Action field, which must trigger something. The values are things like PERFORMCONTACTSEARCHNAME - some sort of a flag word, which I cannot find documented ANYWHERE. Others are GETDEFAULTCOMPANY, BOUNDCOUNT, PKECOORDSINGLEGRP, etc. Unless these are just placeholders that the programmers have pulled out of their butts at random, I would expect them to correlate to some intelligently designed action. My absolute favorite so far
Re: WWRUG10 - Technical Session Sneak Peak #3 - User Interface, Reporting, FTS, and Developer Studio
One minor note on these announcements - the present tense language of topics related to AR System 7.6.03 are because the WWRUG10 event is expected to occur after AR System 7.6.03 is released. Statements like now includes in the paragraphs below must not be interpreted to mean that the features are actually available right now (Aug 6th, 2010) - nor that AR System 7.6.03 has already shipped. They're intended to be the description used during a future event (i.e. one that occurs Oct 18-22, 2010). Thanks for your understanding. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Phil Bautista Sent: Thursday, August 05, 2010 5:45 PM To: arslist@ARSLIST.ORG Subject: WWRUG10 - Technical Session Sneak Peak #3 - User Interface, Reporting, FTS, and Developer Studio ** Here is another sneak peak at some UI improvements, Reporting, Full Text Search, and a couple of great topics on the Developer Studio and how to make it more useful. If you haven't already registered, you can still sign up at http://www.wwrug10.com Topic Richer UI Capabilities in AR System 7.6.03 Abstract BMC introduced a major upgrade to the user interface capabilities in AR System 7.5 but did not stop there. AR System now includes major new features including table field upgrades, drag and drop, use of color and images to show the state of data, new field display types, and more. This session gives an overview of these capabilities for developers to consider how to leverage these for up-to-date user experiences. Synopsis This talk is a must for those who want more detail about the specific UI enhancements included in the latest release. It will use an updated uidemo application to show how they can be used. Topics to be covered include: * adding / removing table rows in memory * enhancements to in-line table editing * drag and drop * use of color and images within table or tree data * the rich text editor as a character field display type * right-alignment * fly-out style navigation * AR Skins (for customer branding) Topic Life Beyond the Remedy User Tool: Why it's Safe to Leave it Behind Abstract Web-based Remedy applications now have the performance and feature set needed to make desktop deployment increasingly unnecessary. Learn about enhancements to the AR System mid-tier related to migration the web. Also we will cover best design practices for web-first application design. Synopsis This talk will cover various aspects of AR System mid-tier compared with Remedy User, including such topics as performance, security, reporting, license management, saved searches, browser support Also, there will be a summary of dos and don'ts for Remedy application development aimed at the Web. Topic User Interface Design Patterns in AR System Abstract The AR System now supports more sophisticated UI capabilities than many traditional AR developers know what to do with. Don't worry - the best way to leverage them is often to apply them in ways that users have already come to expect in other applications. This talk will cover a range of advanced UI techniques that are achievable using AR System today. Whether you call these design patterns or simply best practices, this approach helps translate modern UI requirements AR System constructs. Synopsis Anyone interested in upgrading the look and feel of AR System applications to a web 2.0 experience should attend this talk. It will covers such common UI patterns as the flexible layout, drag and drop, progressive disclosure, the visual catalog, the aggregated page, and more, all in AR System terms. Sometimes, just knowing something is possible can help to make the right early design decisions. Topic Ad-Hoc Web Reporting for AR System 7.6.03 Abstract The ad-hoc reporting capabilities on the web for AR System have been dramatically improved. This session will offer a tour of the new reporting console, easy query builder, drag-drop-based designer, ad-hoc charting, preview within the designer, rich export formats such as PDF and Microsoft Office, and more. Synopsis This session gives an overview of the web reporting upgrade in AR System 7.6.03. It also includes a tour of the ad-hoc reporting consoles and functions from the end-user point of view, as well as from the administrator point of view. Topic Discover the new Full Text Search Infrastructure in AR System version 7.6. Abstract AR System 7.6 introduces a new full text search infrastucture. This topic will cover new features available for AR System applications that enhance the search experience.
Re: query on priority change
If you have auditing turned on for that field you might be able to link into the audit table for that form and extract out any prior values. On Fri, Aug 6, 2010 at 10:30 AM, Martinez, Marcelo A marc...@cpchem.comwrote: Thanks Mahendra, but I’m trying to run this query on tickets already in the system. i.e. All incidents from july 2010. I was afraid this wasn’t possible. Marcelo *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Mahendra Mahalkar *Sent:* Thursday, August 05, 2010 10:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: query on priority change ** Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as TR.Priority != DB.Priority. If this change happen the temp field will set to a particular value. Then extract the report based on the qualification temp field = value. Hope this helps ! Mahendra It's Mahendra !!![image: Image removed by sender.] On Fri, Aug 6, 2010 at 1:22 AM, Martinez, Marcelo A marc...@cpchem.com wrote: May be an easy question.. I'm trying to run a search, in order to create a report, on incidents in which the priority changed. So if a user changed an incident from medium to low, or medium to high, etc.. it would show on the query. Any ideas how this can be accomplished? ARS7.1 ITSM7.0.03 TIA, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
WebService get distinct categories back
Trying to create a webservice that gives back all categories, but I need to get the distinct list for example. We have: Account Account Account Build Build Build I only want back Account Build Then will look up Sub-Category and then Action 7.1 Patch 7 Windows Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: query on priority change
Thanks for the idea Frank.. I will try that. I need to run a SQL log to find the table in the db. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Friday, August 06, 2010 9:47 AM To: arslist@ARSLIST.ORG Subject: Re: query on priority change ** If you have auditing turned on for that field you might be able to link into the audit table for that form and extract out any prior values. On Fri, Aug 6, 2010 at 10:30 AM, Martinez, Marcelo A marc...@cpchem.commailto:marc...@cpchem.com wrote: Thanks Mahendra, but I'm trying to run this query on tickets already in the system. i.e. All incidents from july 2010. I was afraid this wasn't possible. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Mahendra Mahalkar Sent: Thursday, August 05, 2010 10:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: query on priority change ** Marcelo, The change in priority can be recorded/set in a temp field by using the filter having the run if as TR.Priority != DB.Priority. If this change happen the temp field will set to a particular value. Then extract the report based on the qualification temp field = value. Hope this helps ! Mahendra It's Mahendra !!!Error! Filename not specified. On Fri, Aug 6, 2010 at 1:22 AM, Martinez, Marcelo A marc...@cpchem.commailto:marc...@cpchem.com wrote: May be an easy question.. I'm trying to run a search, in order to create a report, on incidents in which the priority changed. So if a user changed an incident from medium to low, or medium to high, etc.. it would show on the query. Any ideas how this can be accomplished? ARS7.1 ITSM7.0.03 TIA, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org/ attend wwrug10 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: WWRUG10 - Technical Session Sneak Peak #3 - User Interface, Reporting, FTS, and Developer Studio
** Obviously David has had to put on his lawyer hat a lot lately. Thanks for keeping us straight, Dave! Kelly DeaverL-3 Stratis / FAA Contractor kdea...@kellydeaver.com (ARSlist mail)kelly.ctr.dea...@faa.gov(Business mail) Original Message Subject: Re: WWRUG10 - Technical Session Sneak Peak #3 - UserInterface, Reporting, FTS, and Developer StudioFrom: "Easter, David" david_eas...@bmc.comDate: Fri, August 06, 2010 9:42 amTo: arslist@ARSLIST.ORG** One minor note on these announcements – the present tense language of topics related to AR System 7.6.03 are because the WWRUG10 event is expected to occur after AR System 7.6.03 is released. Statements like “now includes” in the paragraphs below must not be interpreted to mean that the features are actually available right now (Aug 6th, 2010) – nor that AR System 7.6.03 has already shipped. They’re intended to be the description used during a future event (i.e. one that occurs Oct 18-22, 2010). Thanks for your understanding. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil BautistaSent:Thursday, August 05, 2010 5:45 PMTo:arslist@ARSLIST.ORGSubject:WWRUG10 - Technical Session Sneak Peak #3 - User Interface, Reporting, FTS, and Developer Studio ** Here is another sneak peak at some UI improvements, Reporting, Full Text Search, and a couple of great topics on the Developer Studio and how to make it more useful. If you haven’t already registered, you can still sign up at http://www.wwrug10.com Topic Richer UI Capabilities in AR System 7.6.03 Abstract BMC introduced a major upgrade to the user interface capabilities in AR System 7.5 but did not stop there. AR System now includes major new features including table field upgrades, drag and drop, use of color and images to show the state of data, new field display types, and more. This session gives an overview of these capabilities for developers to consider how to leverage these for up-to-date user experiences. Synopsis This talk is a must for those who want more detail about the specific UI enhancements included in the latest release. It will use an updated “uidemo” application to show how they can be used. Topics to be covered include: * adding / removing table rows in memory * enhancements to in-line table editing * drag and drop * use of color and images within table or tree data * the rich text editor as a character field display type * right-alignment * fly-out style navigation * AR Skins (for customer branding) Topic Life Beyond the Remedy User Tool: Why it’s Safe to Leave it Behind Abstract Web-based Remedy applications now have the performance and feature set needed to make desktop deployment increasingly unnecessary. Learn about enhancements to the AR System mid-tier related to migration the web. Also we will cover best design practices for “web-first” application design. Synopsis This talk will cover various aspects of AR System mid-tier compared with Remedy User, including such topics as performance, security, reporting, license management, saved searches, browser support Also, there will be a summary of “dos and don’ts” for Remedy application development aimed at the Web. Topic User Interface Design Patterns in AR System Abstract The AR System now supports more sophisticated UI capabilities than many traditional AR developers know what to do with. Don’t worry - the best way to leverage them is often to apply them in ways that users have already come to expect in other applications. This talk will cover a range of advanced UI techniques that are achievable using AR System today. Whether you call these “design patterns” or simply “best practices”, this approach helps translate modern UI requirements AR System constructs. Synopsis Anyone interested in upgrading the look and feel of AR System applications to a “web 2.0” experience should attend this talk. It will covers such common UI patterns as the flexible layout, drag and drop, progressive disclosure, the visual catalog, the aggregated page, and more, all in AR System terms. Sometimes, just knowing something is possible can help to make the right early design decisions. Topic Ad-Hoc Web Reporting for AR System 7.6.03 Abstract The ad-hoc reporting capabilities on the web for AR System have been dramatically improved. This session will offer a tour of the new reporting console, easy query builder, drag-drop-based designer, ad-hoc charting, preview within the designer, rich export formats such as PDF and Microsoft Office, and more. Synopsis This session gives an overview of the web reporting
Re: The Service Action in an Active Link
Jason, that's a pretty good explanation. The problem is that this new programming paradigm is not exactly great from a documentation perspective as Chris alluded to so it's very important for the commands to be documented somewhere otherwise it's PAINFUL for those coming in after the fact. In the case of ITSM they are not documented and it is PAINFUL. I know there are other cheat sheets out there in BMCland but I don't believe I've seen anything for this particular case. I'd imagine it would be helpful if it looked something like the sampling provided below although I admit it's in rough format from some of the playing around I've done with it. I like service actions because it allows the calling of workflow from any form to get to the same end and workflow is handled the same across the board (what LJ was talking about with respect to web services, service bus, SOA or whatever the term of the day is for it). It's important, however, to ensure the commands are well thought out because it does require an amount of hard coding which makes changing the commands rather inefficient. Application Commands: SYNCH_USER_MOD - Modify User record when People record is modified (i.e. updates license type and full name based on Login Name supplied) Input To: SHR:USB:Controller // the form where SERVICE is interpreted and actions are triggered input00: inchar00 - Login Name input01: inchar01 - Full Name input02: inchar02 - License Type input04: zzcommandMessage - SYNCH_USER_MOD output00: outchar00 output01: outErr //set using error handler using $ERRNO and ERRMSG keywords SYNCH_USER_DISABLE - Removes all assignment and permission groups and then disables a user record including arbitrary setting of password for immediate effect. Input To: SHR:USB:Controller // the form where SERVICE is interpreted and actions are triggered input00: inchar00 - Login Name input01: inchar01 - guid (i.e. user instance id) input02: zzcommandMessage - SYNCH_USER_DISABLE output00: outchar00 output01: outErr //set using error handler using $ERRNO and ERRMSG keywords SYNCH_USER_GROUPLIST_ADD - Update User record by Adding input to existing group list. Input to: SHR:USB:Controller // the form where SERVICE is interpreted and actions are triggered input00: inchar00 - loginName input01: zzCommandMessage - SYNCH_USER_GROUPLIST_ADD input02: inchar01 - groupId output00: outChar00 - outChar00 output01: outErr //set using error handler using $ERRNO and ERRMSG keywords FWIW. Eric Roys Sr. Sales Engineer Verizon Business From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Friday, August 06, 2010 12:23 AM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** Hi Chris, I felt the same way you do when I read the docs regarding the Service action. I have dabbled with the Service action a little bit and the doc left me with some questions also. I am still not sure I understand its full power. The butt values you see are most likely in Run If qualifications in Filters. Something like 'z1D Action' = GETDEFAULTCOMPANY. Then the filter is triggered on Service and GETDEFAULTCOMPANY is passed to it in the Service action mapping. A few uses would be: * Now you can really trigger a notification action from an Active Link instead of having do a Commit Changes or push a record to a form to trigger a filter. * Along the same lines you can now have an AL call a Service filter with a Set Fields from a Web Service or Filter API without having to do a commit to trigger a filter. * You can trigger a filter from an AL to to elevate permissions and perform an action with Admin privileges. (If not used appropriately this could also undermine permissions) In some ways it can clean up some creative coding we had to use in the past. Such as have a button/AL that sets a value to a DO field, does a Commit Changes that triggers a filter with low Execution Order looking for that value in the DO field to perform a Filter only action and then the Filter has a Go To action which bypasses the remaining filters just to avoid actually updating the record (Modified Date/Last Modified By). Now the AL can just trigger the filter (actually all Service filters related to the form). Hope that helps. Jason On Thu, Aug 5, 2010 at 9:07 PM, strauss stra...@unt.edu wrote: ** I am trying to reconstruct some of our customizations from ITSM 7.0 on the ITSM 7.6 system. One of the things I have run into is a new ARS 7.5 feature called a Service action. The documentation (two whole pages in the Workflow Objects Guide - pp. 107-108) might mean something to whoever wrote it, but I have yet to learn what these actions are, how they work, and how to trigger them just by reading it. According to ARUtilities, there are something like 137 active links (and 2 filters) that use this action, so
Re: EXTERNAL Keyword
One needs to be careful using something like 1=0. As others have noted this can cause a full table scan. On one of our forms we had 5 table fields that used the External function so that we could trigger when the tables displayed data or did not. There were Active Links that set fields to 1=0 for the use of External with the Table fields. We were seeing delays with displaying a record when the system was being used heavily. Some times, these delays were fairly lengthy. Recently I changed these Active Links to use a more realistic search against an indexed field. I replaced with some thing like 'Ticket ID' = 0. After the change the delays with displaying a record have virtually disappeared. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Sent: Friday, July 30, 2010 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** There is no way around the database query happening. I believe there was some discussion earlier in the week about the (1=2) submitting a wiry to the db. For your table problem, What i have done is for any of my forms that use the external(), I have an active link that fires on open window and does a set field of (1=2). We do this for all table fields where required. We use this a lot in our system, for both the UserTool and mid-tier and have seen no issues or performance problems. Brent... Sent from my iPhone On Jul 30, 2010, at 4:11 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Hi Lisa, It would take a little extra workflow but you could have the $Query-Search$ field default to something that will not return results. Then when the time is right replace that with your real search. You could use 1=2. I just tried it out on a test form. I also logged it client-side and it looks like it is going to query the db (maybe it is late enough on Friday where most people are not looking at the List and the 1=2 reference won't start a riot :) Fri Jul 30 2010 15:50:30.5980 */SELECT TOP 1001 T773.C1,C536870915,C536870964,C536870965,C536871324 FROM T773 WHERE (1 = 2) ORDER BY C536870915 ASC, 1 ASC Jason On Fri, Jul 30, 2010 at 12:07 PM, Kemes, Lisa mailto:lisa.ke...@tycoelectronics.comlisa.ke...@tycoelectronics.commailto:lisa.ke...@tycoelectronics.com wrote: ** I have a table that gets populated by a field that I build my query/search on. So my table qualification is: EXTERNAL( $Query-Search$) (Query-Search being the name of my field). If there is nothing in this field and someone clicks on the table, then ALL the data on that form gets pulled into that table! I was hoping that if nothing is in my query-search field then nothing would be populated into that table. :( Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell mailto:lisa.ke...@te.comlisa.ke...@te.commailto:lisa.ke...@te.com _attend WWRUG10 http://www.wwrug.com www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL Keyword
I say just skip the set field action altogether and just change the table qual to : (EXTERNAL( $Query-Search$)) AND ( $Query-Search$ !=) This was a tip provided years back when v5 was released and EXTERNAL() was a new concept. I don't recall who provided the tip, however, but it works and cuts down on superfluous code. -E From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, August 06, 2010 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** One needs to be careful using something like 1=0. As others have noted this can cause a full table scan. On one of our forms we had 5 table fields that used the External function so that we could trigger when the tables displayed data or did not. There were Active Links that set fields to 1=0 for the use of External with the Table fields. We were seeing delays with displaying a record when the system was being used heavily. Some times, these delays were fairly lengthy. Recently I changed these Active Links to use a more realistic search against an indexed field. I replaced with some thing like 'Ticket ID' = 0. After the change the delays with displaying a record have virtually disappeared. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Sent: Friday, July 30, 2010 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** There is no way around the database query happening. I believe there was some discussion earlier in the week about the (1=2) submitting a wiry to the db. For your table problem, What i have done is for any of my forms that use the external(), I have an active link that fires on open window and does a set field of (1=2). We do this for all table fields where required. We use this a lot in our system, for both the UserTool and mid-tier and have seen no issues or performance problems. Brent... Sent from my iPhone On Jul 30, 2010, at 4:11 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hi Lisa, It would take a little extra workflow but you could have the $Query-Search$ field default to something that will not return results. Then when the time is right replace that with your real search. You could use 1=2. I just tried it out on a test form. I also logged it client-side and it looks like it is going to query the db (maybe it is late enough on Friday where most people are not looking at the List and the 1=2 reference won't start a riot :) Fri Jul 30 2010 15:50:30.5980 */SELECT TOP 1001 T773.C1,C536870915,C536870964,C536870965,C536871324 FROM T773 WHERE (1 = 2) ORDER BY C536870915 ASC, 1 ASC Jason On Fri, Jul 30, 2010 at 12:07 PM, Kemes, Lisa mailto:lisa.ke...@tycoelectronics.com lisa.ke...@tycoelectronics.com wrote: ** I have a table that gets populated by a field that I build my query/search on. So my table qualification is: EXTERNAL( $Query-Search$) (Query-Search being the name of my field). If there is nothing in this field and someone clicks on the table, then ALL the data on that form gets pulled into that table! I was hoping that if nothing is in my query-search field then nothing would be populated into that table. :( Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell mailto:lisa.ke...@te.com lisa.ke...@te.com _attend WWRUG10 http://www.wwrug.com www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Problem with AR System 7.5.006 install on Windows 2008 and Oracle 11g RAC db
Hi all, Config: Windows 2008 x64 R2 AR System 7.6.006 Oracle 11g RAC Problem: We have done all the oracle pre-requisites(Oracle client, precreate tablespace etc, tnsnames.ora) and connection to the database through SQL*Plus is been confirmed working. During initial steps and confirmations we get no errors, but when the installer has started and comes to the phase where it tries to start the service it fails to start BMC Remedy AR System service and arerror.log states the following(portmapper service starts normally): Fri Aug 06 17:41:50 2010 : Action Request System(R) Server Version 7.5.00 Patch 006 201007180200 (c) Copyright 1991-2009 BMC Software, Inc. Fri Aug 06 17:41:50 2010 390600 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Fri Aug 06 17:41:50 2010 ORA-12154: TNS:could not resolve the connect identifier specified Fri Aug 06 17:41:50 2010 390600 : Cannot initialize contact with SQL database (ARERR 551) Fri Aug 06 17:41:50 2010 Stop server Fri Aug 06 17:41:50 2010 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Any ideas on this? best regards Steinar This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: incidnet count
What version of ITSM are you utilizing? This always helps in a proper answer... However, there is no method of increasing the LENGTH of the incident number in the earlier versions of the system as it utilizes Field-1. In later versions of ITSM this is a different field and could be (not suggested) customized to increase the length. However with that said... All tickets have a character prefix like HPD... or INC... should you fill the remaining 12 characters (that would mean 999,999,999,999 tickets in the system) you could alter the prefix to something like HPDa and then you will have 99,999,999,999 tickets. However with that said - the caveat is the Field-1 unique entry ID. A Select count(*) from... sql statement will tell you how many rows you really have in the table. HTH Robert On Fri, Aug 6, 2010 at 1:13 AM, Ramagiri ravi.ramag...@gssamerica.comwrote: ** Hi all, In our organization , the remedy server incident number count is almost filling. Please let me know how to increase the incident number count . is there any form where I can configure this. ** ** *RAVI CHANDRA . RAMAGIRI* ** __ Information from ESET NOD32 Antivirus, version of virus signature database 5345 (20100805) __ The message was checked by ESET NOD32 Antivirus. http://www.eset.com _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Table fields displaying 1 hour difference from searched date.
So it seems like the table itself may not be the issue, though i'm not
entirely sure. What I setup was a display form with two date/time fields
for input, a character field for the EXTERNAL(query), and the table field
pointed to one of our most populated forms.
What I found out was this:
I created workflow that takes the two date fields and puts them into the
character field so the resulting string looks like this:
'Create Date' = 8/3/2010 8:00:00 AM AND 'Create Date' = 8/5/2010
11:00:00 AM
In my table qualification I have: EXTERNAL('Character Field')
When I refresh the table, the table searches and displays results as if the
following query is ran:
'Create Date' = 8/3/2010 9:00:00 AM AND 'Create Date' = 8/5/2010
12:00:00 PM -- Notice the one hour difference
Now I replaced the qualification for the table: EXTERNAL('Character Field'),
with the actual qualification I'm trying to run:
'Create Date' = 8/3/2010 8:00:00 AM AND 'Create Date' = 8/5/2010
11:00:00 AM
When I refresh the table field, the values now accurately display from
8/3/2010 8:00:00 AM to 8/5/2010 11:00:00 AM. Hmm, I think to myself,
There must be an issue with searching with dates using the EXTERNAL
function.
I now replace the qualification string for the table with:
('Create Date' = $Date/Time Field$) AND ('Create Date' = $Date/Time
Field2$)
Therein by taking EXTERNAL() completely out of the loop. I enter 8/3/2010
8:00:00 AM into $Date/Time Field$ and 8/5/2010 12:00:00 PM into
$Date/Time Field2$ and refresh the table.
The results show correct!! The date/time span return match the search
criteria accurately. So there seems to be an issue when searching table
fields with date ranges using the EXTERNAL() function.
Not sure if this was mentioned before on the list, sorry if it was, this bug
has been running me and my QA team around in loops.
Just thought I would share. Thanks for listening :D
On Thu, Aug 5, 2010 at 3:35 PM, Robert Halstead badbee...@gmail.com wrote:
Hey all,
We're seeing a discrepancy when displaying data in a table field. If the
table field is searching a date range of tickets, the table field seems to
display tickets that are an hour ahead. It seems the client takes the
date/time in the date/time fields and applies +1 hour to them and then
returns the result of that search.
Searching the same date range on the form itself returns the proper
listing.
This behavior doesn't exist with the mid-tier. Performing the same actions
in the mid-tier, the results are what is expect with both the table and the
form displaying the same search results. Only in the client does it seem to
differ.
This seems to be an issue with the timezone and table fields. I was
wondering if anyone else has been incurring this as well?
AR Server 7.5 Patch 004
Mid-Tier 7.5 Patch 004
WUT 7.5 Patch 004
Let me know if more information is needed. I thought I'd hit up the list
before I created a ticket with BMC.
--
A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed.
Bob Halstead
--
A fool acts, regardless; knowing well that he is wrong. The ignoramus acts
on only what he knows, but all that he knows.
The ignoramus may be saved, but the fool knows that he is doomed.
Bob Halstead
___
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Re: CMDB: Define Clusters of Servers?
Hi Ray; Interesting request - and really what you are trying to is a pure CMDB-sim as I say... I (personally) don't like the term Cluster as I immediately think about physical clusters of systems such as fail-over, etc especially for this topic, because your terms are better suited as: Environment (Development / QA / Production) Application (Peoplesoft / Oracle) So if you create a CI (Choose something like Document - [Never figured a good use for this anyway :) ] ) and Create something like Oracle Oracle10 Oracle11 Then you can relate Oracle--Oracle10 and Oracle--Oracle11 Then you can relate Oracle10 -- Computer_systems / Oracle11 -- Computer_systems Make the Relationship Type Member of Collection However I would also suggest that you can also setup Applications in the CMDB just as well to document things from the application container... As far as the environment goes I'd use the CI Field System Role to capture the environment... As far as scripting - since they are just standard tables / views just the standard API (Java / Perl / etc) can be utilized to query the tables appropriately and return the data required. HTH Robert On Mon, Aug 2, 2010 at 11:22 AM, Ray T cool.deve...@gmail.com wrote: ** We are talking about CMDB (ITSm 7.5) and there is a question of how well we can define clusters of Unix servers in CMDB. The background is that: currently Unix servers have labels assigned to them. For example, an Oracle server box may belong to clusters oracle, oracle11g, production and another one may belong to oracle, oracle10g, test, peoplesoft. So clusters are labels that allow us to group servers together so we can view, talk about and manage them in groups. The cluster labels are defined as needed and the mapping of servers to cluster names is in a text file. There are little utilities that we use to query for this data from the text file. For example, a shell/Perl script can use a clusterquery utility to find out what servers (hostnames) belong to oracle cluster, so that it can take actions on those servers. Or I can query to see what hosts are oracle hosts, but not 11g. Or I can list all the clusters a host belongs to. Patch management is one area cluster info is used heavily in. The question is, if we have the servers as CIs in CMDB, (1) how do we define, represent cluster info (it would be one to many), and (2) how much work is it to write comparable command line tools that we can distribute to folks so that their scripts continue to work (say above 3 queries)? I would think CMDB APIs would be involved. Perl is the language of choice here, although we can also do C. Has anybody tracked such cluster info in CMDB? Is it common to manage such data in CMDB, and to consume data through command line tools like we are thinking? TIA. Ray _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
E-mail Engine
Hello, Listers This might be an old question, but is there a way to add an additional MAPI mailbox for incoming mails in Remedy? Thanks, Saji ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Safari browser format Issue with ITSM 7.6 Patch 001
Hello, I am experiencing a browser formating issue with the Change Release Management Consoles when using Safari and the un-supported Chrome browsers. There are numerous amounts of scroll bars through out the screen. Some of the items in the consoles are difficult to access and slows down usability. Firefox and Internet Explorer does not have this formatting issue. Does anyone know if there is a fix for this from BMC, or a browser setting that would format it properly? Thanks, Andre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Using DSO for Archiving
Are you archiving to the same server or a different server..?? Since you are mentioning DSO I'm assuming that it's a different server. Either method works well - as long as it is architected to be transaction aware with the appropriate checks. I have the tendency to over architect data sync between systems to ensure there is no data-loss. For example: A pushes data to B B sends Delete to A It does not matter if this push is a push-fields / web-service / DSO / etc. The question that you need to also answer is the readiness of the data on the remote server. DSO queues up entries for processing, which is nice as it will handle it smoothly. A Filter/Web-Service ensures the data is there now so to say. HTH Robert On Fri, Aug 6, 2010 at 3:56 AM, Karen Doherty kadohe...@comcast.net wrote: ** Good Morning, We are reviewing methods for archiving on a 7.1 server (Solaris10, Oracle 10g) for a custom application - internal archiving vs DSO. I have used internal archiving in the past and have had no issues with it, but I have not used DSO for archving. According to a KM article, there is a chance of data loss if you use the internal archiving. Has anyone had the same problem with DSO? What other issues have you experienced? Karen _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL Keyword
EXTERNAL() does give a lot of flexibility on Run If conditions wherever it can be used to build that condition dynamically.. However from your syntax below, it may not work.. It is picky about you putting the single and double quites wherever applicable. Joe From: Roys, Eric D eric.r...@verizonbusiness.com To: arslist@ARSLIST.ORG Sent: Fri, August 6, 2010 11:33:07 AM Subject: Re: EXTERNAL Keyword ** I say just skip the set field action altogether and just change the table qual to : (EXTERNAL( $Query-Search$)) AND ( $Query-Search$ != ) This was a tip provided years back when v5 was released and EXTERNAL() was a new concept. I don't recall who provided the tip, however, but it works and cuts down on superfluous code. -E From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, August 06, 2010 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** One needs to be careful using something like 1=0. As others have noted this can cause a full table scan. On one of our forms we had 5 table fields that used the External function so that we could trigger when the tables displayed data or did not. There were Active Links that set fields to 1=0 for the use of External with the Table fields. We were seeing delays with displaying a record when the system was being used heavily. Some times, these delays were fairly lengthy. Recently I changed these Active Links to use a more realistic search against an indexed field. I replaced with some thing like 'Ticket ID' = 0. After the change the delays with displaying a record have virtually disappeared. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Sent: Friday, July 30, 2010 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** There is no way around the database query happening. I believe there was some discussion earlier in the week about the (1=2) submitting a wiry to the db. For your table problem, What i have done is for any of my forms that use the external(), I have an active link that fires on open window and does a set field of (1=2). We do this for all table fields where required. We use this a lot in our system, for both the UserTool and mid-tier and have seen no issues or performance problems. Brent... Sent from my iPhone On Jul 30, 2010, at 4:11 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hi Lisa, It would take a little extra workflow but you could have the $Query-Search$ field default to something that will not return results. Then when the time is right replace that with your real search. You could use 1=2. I just tried it out on a test form. I also logged it client-side and it looks like it is going to query the db (maybe it is late enough on Friday where most people are not looking at the List and the 1=2 reference won't start a riot :) Fri Jul 30 2010 15:50:30.5980 */SELECT TOP 1001 T773.C1,C536870915,C536870964,C536870965,C536871324 FROM T773 WHERE (1 = 2) ORDER BY C536870915 ASC, 1 ASC Jason On Fri, Jul 30, 2010 at 12:07 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: ** I have a table that gets populated by a field that I build my query/search on. So my table qualification is: EXTERNAL( $Query-Search$) (Query-Search being the name of my field). If there is nothing in this field and someone clicks on the table, then ALL the data on that form gets pulled into that table! I was hoping that if nothing is in my query-search field then nothing would be populated into that table. :( Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: E-mail Engine
You can only have one mailbox configured for MAPI. In our case we have two incoming mailboxes. One configured for MAPI and one for POP3. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Philip, Saji L Sent: Friday, August 06, 2010 12:17 PM To: arslist@ARSLIST.ORG Subject: E-mail Engine ** Hello, Listers This might be an old question, but is there a way to add an additional MAPI mailbox for incoming mails in Remedy? Thanks, Saji _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL Keyword
Eric, We'll take a look at using this one. Thanks for the tip. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D Sent: Friday, August 06, 2010 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** I say just skip the set field action altogether and just change the table qual to : (EXTERNAL( $Query-Search$)) AND ( $Query-Search$ !=) This was a tip provided years back when v5 was released and EXTERNAL() was a new concept. I don't recall who provided the tip, however, but it works and cuts down on superfluous code. -E From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, August 06, 2010 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** One needs to be careful using something like 1=0. As others have noted this can cause a full table scan. On one of our forms we had 5 table fields that used the External function so that we could trigger when the tables displayed data or did not. There were Active Links that set fields to 1=0 for the use of External with the Table fields. We were seeing delays with displaying a record when the system was being used heavily. Some times, these delays were fairly lengthy. Recently I changed these Active Links to use a more realistic search against an indexed field. I replaced with some thing like 'Ticket ID' = 0. After the change the delays with displaying a record have virtually disappeared. Dave From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Sent: Friday, July 30, 2010 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** There is no way around the database query happening. I believe there was some discussion earlier in the week about the (1=2) submitting a wiry to the db. For your table problem, What i have done is for any of my forms that use the external(), I have an active link that fires on open window and does a set field of (1=2). We do this for all table fields where required. We use this a lot in our system, for both the UserTool and mid-tier and have seen no issues or performance problems. Brent... Sent from my iPhone On Jul 30, 2010, at 4:11 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: ** Hi Lisa, It would take a little extra workflow but you could have the $Query-Search$ field default to something that will not return results. Then when the time is right replace that with your real search. You could use 1=2. I just tried it out on a test form. I also logged it client-side and it looks like it is going to query the db (maybe it is late enough on Friday where most people are not looking at the List and the 1=2 reference won't start a riot :) Fri Jul 30 2010 15:50:30.5980 */SELECT TOP 1001 T773.C1,C536870915,C536870964,C536870965,C536871324 FROM T773 WHERE (1 = 2) ORDER BY C536870915 ASC, 1 ASC Jason On Fri, Jul 30, 2010 at 12:07 PM, Kemes, Lisa mailto:lisa.ke...@tycoelectronics.comlisa.ke...@tycoelectronics.commailto:lisa.ke...@tycoelectronics.com wrote: ** I have a table that gets populated by a field that I build my query/search on. So my table qualification is: EXTERNAL( $Query-Search$) (Query-Search being the name of my field). If there is nothing in this field and someone clicks on the table, then ALL the data on that form gets pulled into that table! I was hoping that if nothing is in my query-search field then nothing would be populated into that table. :( Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell mailto:lisa.ke...@te.comlisa.ke...@te.commailto:lisa.ke...@te.com _attend WWRUG10 http://www.wwrug.com www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB: Define Clusters of Servers?
Robert, thanks and yes it definitely helps. So you can achieve similar outcome, without thinking of a plain cluster-host map. On Fri, Aug 6, 2010 at 12:13 PM, Robert Molenda robert.mole...@gmail.com wrote: ** Hi Ray; Interesting request - and really what you are trying to is a pure CMDB-sim as I say... I (personally) don't like the term Cluster as I immediately think about physical clusters of systems such as fail-over, etc especially for this topic, because your terms are better suited as: Environment (Development / QA / Production) Application (Peoplesoft / Oracle) So if you create a CI (Choose something like Document - [Never figured a good use for this anyway :) ] ) and Create something like Oracle Oracle10 Oracle11 Then you can relate Oracle--Oracle10 and Oracle--Oracle11 Then you can relate Oracle10 -- Computer_systems / Oracle11 -- Computer_systems Make the Relationship Type Member of Collection However I would also suggest that you can also setup Applications in the CMDB just as well to document things from the application container... As far as the environment goes I'd use the CI Field System Role to capture the environment... As far as scripting - since they are just standard tables / views just the standard API (Java / Perl / etc) can be utilized to query the tables appropriately and return the data required. HTH Robert On Mon, Aug 2, 2010 at 11:22 AM, Ray T cool.deve...@gmail.com wrote: ** We are talking about CMDB (ITSm 7.5) and there is a question of how well we can define clusters of Unix servers in CMDB. The background is that: currently Unix servers have labels assigned to them. For example, an Oracle server box may belong to clusters oracle, oracle11g, production and another one may belong to oracle, oracle10g, test, peoplesoft. So clusters are labels that allow us to group servers together so we can view, talk about and manage them in groups. The cluster labels are defined as needed and the mapping of servers to cluster names is in a text file. There are little utilities that we use to query for this data from the text file. For example, a shell/Perl script can use a clusterquery utility to find out what servers (hostnames) belong to oracle cluster, so that it can take actions on those servers. Or I can query to see what hosts are oracle hosts, but not 11g. Or I can list all the clusters a host belongs to. Patch management is one area cluster info is used heavily in. The question is, if we have the servers as CIs in CMDB, (1) how do we define, represent cluster info (it would be one to many), and (2) how much work is it to write comparable command line tools that we can distribute to folks so that their scripts continue to work (say above 3 queries)? I would think CMDB APIs would be involved. Perl is the language of choice here, although we can also do C. Has anybody tracked such cluster info in CMDB? Is it common to manage such data in CMDB, and to consume data through command line tools like we are thinking? TIA. Ray _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: E-mail Engine
There is no way to add additional MAPI mailbox either of Incoming or Outgoing mailbox. Email Engine takes profile name as a configuration for configuring MAPI mailboxes, you can have only one such profile active for any logged in user. So no chance of adding incoming mail box for MAPI. You can add any number of incoming/outgoing mailboxes for other protocol such as POP3/IMAP/MBOX. Net-net you can have one incoming/outgoing MAPI mailbox and additional any number of other mailboxes on one machine. Regards, Yogendra DISCLAIMER: The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Philip, Saji L Sent: Friday, August 06, 2010 9:47 PM To: arslist@ARSLIST.ORG Subject: E-mail Engine ** Hello, Listers This might be an old question, but is there a way to add an additional MAPI mailbox for incoming mails in Remedy? Thanks, Saji _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: CMDB: Define Clusters of Servers?
You say CMDB and people have all sorts of visions of what it means and what it should do. I am told we have CMDB. When I ask where/what...I am told this cluster definition is it, together with the utilities that allow us to query, so that perl/shell scripts can use them to do configuration management...say patching, software distribution etc. I can't say this is not configuration management, as this is what most people think of when you say configuration. Keep track of and manage devices, applications and other tangible infrastructure items and, further, be able to use such info to manage (think patch etc) these items. You try to explain about CI, and the bigger idea behind CMDB, but then i get, fine...but if it's not built to do the above, and you need to jump through the hoops to come up with something that kind of works...it ain't CMDB. What's happening here is people who work at the infrastructure level asking what's in it for me? How can CMDB help me, say, manage patch distribution better? How can our scripts that rely on such mapping continue to work. Nobody using similar info in CMDB to have tools (scripts or other management tools, say network monitoring/management, software distribution, etc) drive their behavior? On Fri, Aug 6, 2010 at 1:53 PM, Ray T cool.deve...@gmail.com wrote: Robert, thanks and yes it definitely helps. So you can achieve similar outcome, without thinking of a plain cluster-host map. On Fri, Aug 6, 2010 at 12:13 PM, Robert Molenda robert.mole...@gmail.com wrote: ** Hi Ray; Interesting request - and really what you are trying to is a pure CMDB-sim as I say... I (personally) don't like the term Cluster as I immediately think about physical clusters of systems such as fail-over, etc especially for this topic, because your terms are better suited as: Environment (Development / QA / Production) Application (Peoplesoft / Oracle) So if you create a CI (Choose something like Document - [Never figured a good use for this anyway :) ] ) and Create something like Oracle Oracle10 Oracle11 Then you can relate Oracle--Oracle10 and Oracle--Oracle11 Then you can relate Oracle10 -- Computer_systems / Oracle11 -- Computer_systems Make the Relationship Type Member of Collection However I would also suggest that you can also setup Applications in the CMDB just as well to document things from the application container... As far as the environment goes I'd use the CI Field System Role to capture the environment... As far as scripting - since they are just standard tables / views just the standard API (Java / Perl / etc) can be utilized to query the tables appropriately and return the data required. HTH Robert On Mon, Aug 2, 2010 at 11:22 AM, Ray T cool.deve...@gmail.com wrote: ** We are talking about CMDB (ITSm 7.5) and there is a question of how well we can define clusters of Unix servers in CMDB. The background is that: currently Unix servers have labels assigned to them. For example, an Oracle server box may belong to clusters oracle, oracle11g, production and another one may belong to oracle, oracle10g, test, peoplesoft. So clusters are labels that allow us to group servers together so we can view, talk about and manage them in groups. The cluster labels are defined as needed and the mapping of servers to cluster names is in a text file. There are little utilities that we use to query for this data from the text file. For example, a shell/Perl script can use a clusterquery utility to find out what servers (hostnames) belong to oracle cluster, so that it can take actions on those servers. Or I can query to see what hosts are oracle hosts, but not 11g. Or I can list all the clusters a host belongs to. Patch management is one area cluster info is used heavily in. The question is, if we have the servers as CIs in CMDB, (1) how do we define, represent cluster info (it would be one to many), and (2) how much work is it to write comparable command line tools that we can distribute to folks so that their scripts continue to work (say above 3 queries)? I would think CMDB APIs would be involved. Perl is the language of choice here, although we can also do C. Has anybody tracked such cluster info in CMDB? Is it common to manage such data in CMDB, and to consume data through command line tools like we are thinking? TIA. Ray _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ -- _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Thick Client accessing Mid-iter
All, We currently have Siteminder deployed as our SSO agent. Siteminder has been configured to protect any URL passed localhost/arsys and requires a CAC card and pin. The thick client connects to the mid-tier to display certain things, SLM status, flashboards, CMDB Console, etc. We need to know the URLs of these various items to put them as exceptions from the Siteminder protection. How can we get these URLs. TIA, Mike -- View this message in context: http://old.nabble.com/Thick-Client-accessing-Mid-iter-tp29356473p29356473.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
BMC Analytics vs Dashboard...the difference?
From the blurbs reproduced below, I can't tell the difference. It must be geared towards people with higher pay and higher intelligence. What's the difference in purpose, content, technology? Dashbaords mentions process, Analytics seems to focus on ITSM. Can't tell what it amounts to. Anybody? In case you're thinking this is too easyhow's any of this any different from the OOB reports ITSM comes with? I know this might be a question for sales folks...but they are s chatty. Thanks. ps: I did read the pdf brochures, only to end up more disoriented as to what is what and why these two beasts. = BMC Analytics for BSM Out-of-the-box reporting and analysis for technical and non-technical users Puts critical business intelligence at your fingertips for more informed and accurate decisions. * Best practice reports for BMC Remedy IT Service Management, BMC Atrium CMDB, BMC ProactiveNet Performance Management, and more BMC solutions * Create ad hoc reports in seconds through interactive point-and-click analysis; no programming required * Easily share Web-based reports with IT and business stakeholders * Runs on industry-leading BusinessObjects technology == BMC Dashboards for BSM Link critical IT processes into a dashboard view of aggregated performance indicators enabling timely, fact-based decisions This product: * Includes best-practice metrics and key performance indicators aligned to business services * Leverages a highly intuitive, graphical interface with aggregated metrics across IT support and operations processes * Provides “just enough” drill-down, as well as trending capabilities across business services * Supports fully customizable, personalized, and role-based views With BMC Dashboards for BSM, you have access to the right data at the right time to optimize decisions and improve the performance of your IT functions. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL Keyword
If you are not sure if your Query-Search field will be NULL or not you can use ( $Query-Search$ LIKE ___% ) AND (EXTERNAL( $Query-Search$ )) This will make sure it is at least 3 characters long. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, August 06, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** Eric, We'll take a look at using this one. Thanks for the tip. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D Sent: Friday, August 06, 2010 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** I say just skip the set field action altogether and just change the table qual to : (EXTERNAL( $Query-Search$)) AND ( $Query-Search$ != ) This was a tip provided years back when v5 was released and EXTERNAL() was a new concept. I don't recall who provided the tip, however, but it works and cuts down on superfluous code. -E -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, August 06, 2010 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** One needs to be careful using something like 1=0. As others have noted this can cause a full table scan. On one of our forms we had 5 table fields that used the External function so that we could trigger when the tables displayed data or did not. There were Active Links that set fields to 1=0 for the use of External with the Table fields. We were seeing delays with displaying a record when the system was being used heavily. Some times, these delays were fairly lengthy. Recently I changed these Active Links to use a more realistic search against an indexed field. I replaced with some thing like 'Ticket ID' = 0. After the change the delays with displaying a record have virtually disappeared. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Sent: Friday, July 30, 2010 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** There is no way around the database query happening. I believe there was some discussion earlier in the week about the (1=2) submitting a wiry to the db. For your table problem, What i have done is for any of my forms that use the external(), I have an active link that fires on open window and does a set field of (1=2). We do this for all table fields where required. We use this a lot in our system, for both the UserTool and mid-tier and have seen no issues or performance problems. Brent... Sent from my iPhone -Original Message- On Jul 30, 2010, at 4:11 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hi Lisa, It would take a little extra workflow but you could have the $Query-Search$ field default to something that will not return results. Then when the time is right replace that with your real search. You could use 1=2. I just tried it out on a test form. I also logged it client-side and it looks like it is going to query the db (maybe it is late enough on Friday where most people are not looking at the List and the 1=2 reference won't start a riot :) Fri Jul 30 2010 15:50:30.5980 */SELECT TOP 1001 T773.C1,C536870915,C536870964,C536870965,C536871324 FROM T773 WHERE (1 = 2) ORDER BY C536870915 ASC, 1 ASC Jason -Original Message- On Fri, Jul 30, 2010 at 12:07 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: ** I have a table that gets populated by a field that I build my query/search on. So my table qualification is: EXTERNAL( $Query-Search$) (Query-Search being the name of my field). If there is nothing in this field and someone clicks on the table, then ALL the data on that form gets pulled into that table! I was hoping that if nothing is in my query-search field then nothing would be populated into that table. :( Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: The Service Action in an Active Link
An example is worth a thousand words of explanation (or at least 462). It would be nice if Remedy included illustrations of an Active Link using a Service to trigger an action in a Filter. But since they didn't, maybe some knowledgeable person would be willing to draw up an illustrated document, or even an importable set of forms and links and filters for the benefit of those of us who have a hard time grasping abstract explanations. Dwayne Martin James Madison University From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ LongWing Sent: Friday, August 06, 2010 10:20 AM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** Chris Jason, I liked the idea of Services when 7.1 came outallowing you to trigger Filter only workflow with AL's...but I'm SUPER excited about service actions in Filtersthis finally gives me a 'method' based opportunity within Remedyalmost allowing true OO programminglet me give you an real life example in my application I have an order (just a record) that needs to have about 30 validations done on it before I can consider it 'OK' to move from one state to another...we can consider these business rules. As anyone who has gone to the Admin classes knows, you implement business rules via Filter to ensure they are always enforced, no matter how the update is donewell...the problem of course is the transaction is kicked off from the client..thus needing to be fired from a button click. With Service as a Filter action, I can now have my AL and my Filter call the same Service, and not need to re-write my code twice, one set as AL's, another as Filters...I just have my AL call the service and everything works exactly same as when my Filter calls that same service. Have you ever used WebServices? You are given a WSDL, it provides inputs and outputsyou don't know exactly what happens on the other side, in between, those inputs and outputs, all you care about is the outcomethink of Service actions in the same way...but you control what happens on the other side...it reminds me of real OO programming...where you provide your interfaces, you define what will be the input and output to the method...the consumer of the method doesn't need to know what goes on inside, just that the 'contract' doesn't change...I think it's a VERY good step to the future...I'm expecting it to allow me to transform my application in several different ways that I consider very exciting...:) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jason Miller Sent: Thursday, August 05, 2010 11:23 PM To: arslist@ARSLIST.ORG Subject: Re: The Service Action in an Active Link ** Hi Chris, I felt the same way you do when I read the docs regarding the Service action. I have dabbled with the Service action a little bit and the doc left me with some questions also. I am still not sure I understand its full power. The butt values you see are most likely in Run If qualifications in Filters. Something like 'z1D Action' = GETDEFAULTCOMPANY. Then the filter is triggered on Service and GETDEFAULTCOMPANY is passed to it in the Service action mapping. A few uses would be: * Now you can really trigger a notification action from an Active Link instead of having do a Commit Changes or push a record to a form to trigger a filter. * Along the same lines you can now have an AL call a Service filter with a Set Fields from a Web Service or Filter API without having to do a commit to trigger a filter. * You can trigger a filter from an AL to to elevate permissions and perform an action with Admin privileges. (If not used appropriately this could also undermine permissions) In some ways it can clean up some creative coding we had to use in the past. Such as have a button/AL that sets a value to a DO field, does a Commit Changes that triggers a filter with low Execution Order looking for that value in the DO field to perform a Filter only action and then the Filter has a Go To action which bypasses the remaining filters just to avoid actually updating the record (Modified Date/Last Modified By). Now the AL can just trigger the filter (actually all Service filters related to the form). Hope that helps. Jason On Thu, Aug 5, 2010 at 9:07 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** I am trying to reconstruct some of our customizations from ITSM 7.0 on the ITSM 7.6 system. One of the things I have run into is a new ARS 7.5 feature called a Service action. The documentation (two whole pages in the Workflow Objects Guide - pp. 107-108) might mean something to whoever wrote it, but I have yet to learn what these actions are, how they work, and how to trigger them just by reading it. According to ARUtilities, there are something like 137 active links (and 2 filters) that use this action, so _somebody_ knows how
St-Pierre Patrick I625ST/Levis/GVDL est absent(e).
Je serai absent(e) à partir du 2010-08-06 de retour le 2010-08-23. Le présent message est destiné uniquement aux personnes indiquées dans l'en-tête. Il contient des informations confidentielles qui peuvent être divulguées à des tiers sans que l'expéditeur ait préalablement accordé son consentement à cet égard. Si vous n'êtes pas un des destinataires concernés par cette communication ou une des personne autorisées à la recevoir, veuillez en aviser l'expéditeur par courriel et détruire toutes copies qui peuvent exister. This message is intended solely for the individual or entity to whom it is adresses. It contains privileged and confidential information which is not to be disclosed without the sender's express consent. If you are not the intended recipient of this message or an authorized representative thereof, please notify the sender by email and then destroy this message as well as all other existing copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: BMC Analytics vs Dashboard...the difference?
In a nutshell (to keep it as minimally chatty as possible): ITSM reports: Intended for front line managers and (perhaps) directors. Limited ad-hoc reporting capabilities. Output only occasionally viewed by higher level decision makers. Analytics: Powerful and mature tool for slicing and dicing information. Intended for use Business Analysts or other decision support personnel. Output could be viewed both up and down the stack of decision makers. Dashboards: High level rollup of information intended for CxO level decision makers. Output only occasionally viewed by lower level decision makers. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rabi Tripathi Sent: Friday, August 06, 2010 11:12 AM To: arslist@ARSLIST.ORG Subject: BMC Analytics vs Dashboard...the difference? From the blurbs reproduced below, I can't tell the difference. It must be geared towards people with higher pay and higher intelligence. What's the difference in purpose, content, technology? Dashbaords mentions process, Analytics seems to focus on ITSM. Can't tell what it amounts to. Anybody? In case you're thinking this is too easyhow's any of this any different from the OOB reports ITSM comes with? I know this might be a question for sales folks...but they are s chatty. Thanks. ps: I did read the pdf brochures, only to end up more disoriented as to what is what and why these two beasts. = BMC Analytics for BSM Out-of-the-box reporting and analysis for technical and non-technical users Puts critical business intelligence at your fingertips for more informed and accurate decisions. * Best practice reports for BMC Remedy IT Service Management, BMC Atrium CMDB, BMC ProactiveNet Performance Management, and more BMC solutions * Create ad hoc reports in seconds through interactive point-and-click analysis; no programming required * Easily share Web-based reports with IT and business stakeholders * Runs on industry-leading BusinessObjects technology == BMC Dashboards for BSM Link critical IT processes into a dashboard view of aggregated performance indicators enabling timely, fact-based decisions This product: * Includes best-practice metrics and key performance indicators aligned to business services * Leverages a highly intuitive, graphical interface with aggregated metrics across IT support and operations processes * Provides “just enough” drill-down, as well as trending capabilities across business services * Supports fully customizable, personalized, and role-based views With BMC Dashboards for BSM, you have access to the right data at the right time to optimize decisions and improve the performance of your IT functions. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: E-mail Engine
Your easiest option would just to be to set up a forwarding rule in Outlook for the second mailbox due to the limitation. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Philip, Saji L Sent: Friday, August 06, 2010 11:17 AM To: arslist@ARSLIST.ORG Subject: E-mail Engine ** Hello, Listers This might be an old question, but is there a way to add an additional MAPI mailbox for incoming mails in Remedy? Thanks, Saji _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
multiple SLAs attaching to inc ticket
I have an issue on 7.0.03 Incident module where I am noticing that some (not all) incidents are getting multiple SLAs attached. For example: I have a medium priority incident which is supposed to get 2 SLAs, one for response (acknowledgement) and one for resolution. This incident is getting 3 SLAs for medium response and one for medium resolution. 2 of the response SLAs have the exact same time, while the other doesn't. out of the 2 that have the same time, one shows as met and the other as missed. All 3 response SLA measurements have the same SVTInstanceID value. I can see that the incident ticket never changed priority, therefore it is not due to SLAs from another priority attaching.. I've noticed that this behavior started happening about 2 weeks ago. The only change I've done is to remove a value from the Group field for all resolution (not response) SLAs. This was done because the group mentioned in the field does not exist and I was noticing that when incident dropped from priority medium to low, the resolution SLA for medium would still be attached to the ticket. (odd). I'm not sure what be causing multiple SLAs getting attach to the ticket; specially the same SLA and one is met and the other missed. Any advice?? ARS7.1 ITSM7.0.03 Thanks, Marcelo ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Problem with AR System 7.5.006 install on Windows 2008 and Oracle 11g RAC db
Try adding ip address in tnsnames.ora instead of hostname. -- Jarl 2010/8/6 Steinar Halland s...@steria.no: ** Hi all, Config: Windows 2008 x64 R2 AR System 7.6.006 Oracle 11g RAC Problem: We have done all the oracle pre-requisites(Oracle client, precreate tablespace etc, tnsnames.ora) and connection to the database through SQL*Plus is been confirmed working. During initial steps and confirmations we get no errors, but when the installer has started and comes to the phase where it tries to start the service it fails to start BMC Remedy AR System service and arerror.log states the following(portmapper service starts normally): Fri Aug 06 17:41:50 2010 : Action Request System(R) Server Version 7.5.00 Patch 006 201007180200 (c) Copyright 1991-2009 BMC Software, Inc. Fri Aug 06 17:41:50 2010 390600 : Failure while trying to connect to the SQL database. Please ensure the SQL database is running or contact the Database Administrator for help (ARERR 550) Fri Aug 06 17:41:50 2010 ORA-12154: TNS:could not resolve the connect identifier specified Fri Aug 06 17:41:50 2010 390600 : Cannot initialize contact with SQL database (ARERR 551) Fri Aug 06 17:41:50 2010 Stop server Fri Aug 06 17:41:50 2010 390600 : AR System server terminated -- fatal error encountered (ARNOTE 21) Any ideas on this? best regards Steinar This email originates from Steria AS, Biskop Gunnerus' gate 14a, N-0051 OSLO, http://www.steria.no. This email and any attachments may contain confidential/intellectual property/copyright information and is only for the use of the addressee(s). You are prohibited from copying, forwarding, disclosing, saving or otherwise using it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or even edited. _attend WWRUG10 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Thick Client accessing Mid-iter
You could turn on access logging in your app/webserver to see the various http gets that the thick client is requesting. Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From: versicle versi...@aol.com To: arslist@ARSLIST.ORG Date: 08/06/2010 12:59 PM Subject:Thick Client accessing Mid-iter Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG All, We currently have Siteminder deployed as our SSO agent. Siteminder has been configured to protect any URL passed localhost/arsys and requires a CAC card and pin. The thick client connects to the mid-tier to display certain things, SLM status, flashboards, CMDB Console, etc. We need to know the URLs of these various items to put them as exceptions from the Siteminder protection. How can we get these URLs. TIA, Mike -- View this message in context: http://old.nabble.com/Thick-Client-accessing-Mid-iter-tp29356473p29356473.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
Re: Thick Client accessing Mid-iter
The starting point of the URL’s could be got from the Default Web Path settings in Server Admin Console. For capturing complete URL’s may be just turn on Fiddler, Run all the cases where Thick client connects to Web and capture the same. Flashboards/DVF’s, Templates ( 7.5 onwards) etc. Hope this helps. Regards, Ravishankar From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tony Worthington Sent: Saturday, August 07, 2010 1:55 AM To: arslist@ARSLIST.ORG Subject: Re: Thick Client accessing Mid-iter You could turn on access logging in your app/webserver to see the various http gets that the thick client is requesting. Tony Worthington | Sr. Technical Analyst | Kohl’s Department Stores N56 W17000 Ridgewood Drive | Menomonee Falls, WI 53051 | office: (262) 703-7763 | e-mail: tony.worthing...@kohls.com From:versicle versi...@aol.com To:arslist@ARSLIST.ORG Date:08/06/2010 12:59 PM Subject:Thick Client accessing Mid-iter Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG All, We currently have Siteminder deployed as our SSO agent. Siteminder has been configured to protect any URL passed localhost/arsys and requires a CAC card and pin. The thick client connects to the mid-tier to display certain things, SLM status, flashboards, CMDB Console, etc. We need to know the URLs of these various items to put them as exceptions from the Siteminder protection. How can we get these URLs. TIA, Mike -- View this message in context: http://old.nabble.com/Thick-Client-accessing-Mid-iter-tp29356473p29356473.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
Re: BMC Analytics vs Dashboard...the difference?
From a technology and non-BMC perspective I would add the following to what David Easter said: ITSM Reports: These are basic AR System and Crystal reports that are used for very basic things. Odds are, these will get you started with ITSM reporting, but at the end of the day the vast majority will not be what IT management really wants. Instead they will want something specifically catered to your company's processes and organization. BMC Analytics: This sort of resolves the issues with the out of the box ITSM reports. You get even more out of the box reports, a whole lot more than the basic ootb ITSM reports, and some really useful ones. However, the greatest thing BMC Analytics gives you is a Business Objects universe for building new reports. If you're not familiar with Business Objects terminology, a universe is basically a schema for the data that already has relationships, data translation, some calculated values, etc. all in one place so your users can use a simple drag and drop interface to build their own reports without needing to understand the actual database structure. Oh, and you can customize the universe too, if you need reports on things that aren't covered such as Work Orders with custom fields included. BMC Dashboard: In my opinion, you will probably be better off building a set of custom reports using BMC Analytics to provide this functionality. It looks slick and probably works well if you are in a purely out of the box environment, but I've never worked somewhere that stayed 100% out of the box so I've found that custom dashboards that are tied to your specific business processes are the best solution, even if they don't have all the bells and whistles of the Dashboard application. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender.
Whaley, David is out of the office.
I will be out of the office starting 08/06/2010 and will not return until 08/16/2010. If you have an issue that requires immediate attention please contact Ryan Locey. Thanks, David -- This e-mail and all attachments is confidential and may contain legally privileged information intended solely for the use of the addressee. If you are not the intended recipient, you are hereby notified that reading or any other use of this message is unauthorized. Any views or opinions expressed in this message are solely those of the author, and do not necessarily reflect those of Murphy Oil Corporation or any of its subsidiaries. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
printing more than one page from WUT or midtier
** This seems like a crazy question that no one has ever asked. Can you print more than one page from Remedy midtier or WUT without using a reporting method? The WUT seems to automatically (hideously) compress everything to one page. The midtier seems to just refuse to print the second page entirely. I tried IE8 and Firefox 3.6. I know I shouldn't have such a form that requires two pages to print, but I shouldn't be prevented from doing this, right? ARS 7.5 P1 (tested) P4 bundled tomcat win2003R2 32bit sql2005 Thanks! Brien _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
Jack Hobbs is out of the office.
I will be out of the office starting 07/08/2010 and will not return until 21/08/2010. I will respond to your message when I return, alternatively please contact the IT servicedesk. Regards This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. This footer also confirms that this email message has been scanned for the presence of computer viruses. Any views expressed in this message are those of the individual sender, except where the sender specifies and with authority, states them to be the views of Aggregate Industries. Aggregate Industries Limited, Registered in England Number 5655952. Registered Office: Bardon Hall, Copt Oak Road, Markfield, Leicestershire, LE67 9PJ. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
WWRUG10 - Technical Session Sneak Peek #4 - Performance, Tuning and Optimization
Here is another installment in the Sneak Peek series for WWRUG10, this one is about optimizing for tuning and troubleshooting the mid-tier for high performance and optimizing license usage. Today is the LAST day to get in on Dan's extension of the discount pricing model here: http://www.regonline.com/builder/site/Default.aspx?eventid=837003 Topic Tuning The Mid-Tier/Web Infrastructure for hi-Performance and Troubleshooting Performance Issues Abstract Today, the internet and the web browser form the platform of choice for application deployment for many reasons. The AR Platform has a web component called the Mid-Tier which enables the deployment of AR applications as web applications. However, a typical deployment of an AR application as a web application does not provide the same performance as with the AR Windows User Tool. Most of this is due to non-optimized configuration in both the web infrastructure and the Mid-Tier. This talk covers configuration of the Mid-Tier for optimal performance in a given network environment, configuration of the web infrastructure for optimal performance of AJAX type applications particularly the Mid-Tier, and troubleshooting the Mid-Tier performance problems. Synopsis Topics include . http versus RPC protocol (the web browser versus the Windows User Tool) . web browser caching directives . http/https keep-alive . configuring the web infrastructure for AJAX applications particularly the Mid-Tier . configuring Mid-Tier for network bandwidth saturation/low bandwidth . configuring the Mid-Tier memory cache and persistence cache for performance . configuring the JVM heap for performance . advanced configuration of the Mid-Tier Topic MidTier : Best Practices and Implementation for optimal performance Abstract MidTier is an essential component in any large geographically spread out AR System implementation. This talk deal with the best practices to deal with implementation, configuration, best practices, performance, problems and troubleshooting in the context of MidTier. Synopsis This presentation will cover 1. MidTier configuration and dependencies. 2. Geographic and User Load considerations in determining number of MidTier installation required, and geographic location of MidTier installation. 3. Configuration and best practices for Mid Tier. 4. Frequent Problems in the context of MidTier. 5. Troubleshooting and fixing MidTier problems. 6. Performance measurement and optimization in the context of MidTier. A white paper will also be prepared for MidTier and circulated at WWRUG. Topic Remedy and ITSM license optimization Abstract Remedy licenses cost money, as well as denied access when no floating licenses are available. We will show you how to free a truck-load of licenses, as one of our customers put it, by finding the right mix of fixed/floating licenses and the optimum distribution of these. Synopsis - Live demo using RRR|License, with all steps needed to free 20% of your floating licenses - Show how you can use the test version of our RRR|License tool to evaluate the exact saving potential of your system - Show how to install a floating license alarm on your system - Demonstrate some of the advanced settings available in RRR|License See you in October! Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
WWRUG10 - Technical Session Sneak Peek #5 - What's New in ARSystem, ITSM and Server Groups: Beyond the Obvious
Ok, for those of you who were quietly waiting to the What's New sessions, here it is plus a session on Server Groups which is becoming more prolific. Register here http://www.regonline.com/builder/site/Default.aspx?eventid=837003 Topic What's New in AR System 7.6.03 Abstract AR System 7.6.03 is a minor update to the AR System product line, but includes some major new features. Come listen to the lead product manager, David J. Easter, review the technical and business benefits of this new version of AR System. Synopsis Among the areas covered by new features are: - Reporting: An embedded engine now powers reporting for the web client - Custom Development: Protect customizations or extensions across upgrades - Usability: A new home page and UI improvements, enhancing user experience and efficiency - Installation: Assistive installers help ensure that installations complete without error - 64-bit: New level of support for Windows OS, Java Virtual Machines and application servers - Developer assistance: Search, Analysis, Workflow viewer and Documentation tools - Search: An embedded search engine now powers FTS and RKM A question and answer period will also be included. Topic What is new in ITSM7.6.03 Abstract What is new in ITSM7.6.03 Synopsis What is new in ITSM7.6.03 (Guess you will just have to come and see what's new!) Topic Server Group: Beyond the Obvious Abstract The BMC Installation documents cover how to install your server group, but then what? Unless you've done it before, spent a lot of time with the BMC Support or are just really lucky you will soon run in to tuning or issues Synopsis In this session you will get a quick overview of Server Group install in 7.x then learn about the additional settings and configuration you should do to optimize your Remedy server group. Lessons learned will be shared involving fail over, life with a load balancer, server ranking, configuration files, server identity issues, etc. See you in October! Phil Bautista, WWRUG10 Advisory Board 512-731-0304 http://www.linkedin.com/in/philbautista http://www.wwrug.org/wwrug10/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: EXTERNAL Keyword
Thanks so much everyone! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, August 06, 2010 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword If you are not sure if your Query-Search field will be NULL or not you can use ( $Query-Search$ LIKE ___% ) AND (EXTERNAL( $Query-Search$ )) This will make sure it is at least 3 characters long. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, August 06, 2010 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** Eric, We'll take a look at using this one. Thanks for the tip. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Roys, Eric D Sent: Friday, August 06, 2010 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** I say just skip the set field action altogether and just change the table qual to : (EXTERNAL( $Query-Search$)) AND ( $Query-Search$ != ) This was a tip provided years back when v5 was released and EXTERNAL() was a new concept. I don't recall who provided the tip, however, but it works and cuts down on superfluous code. -E -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Friday, August 06, 2010 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** One needs to be careful using something like 1=0. As others have noted this can cause a full table scan. On one of our forms we had 5 table fields that used the External function so that we could trigger when the tables displayed data or did not. There were Active Links that set fields to 1=0 for the use of External with the Table fields. We were seeing delays with displaying a record when the system was being used heavily. Some times, these delays were fairly lengthy. Recently I changed these Active Links to use a more realistic search against an indexed field. I replaced with some thing like 'Ticket ID' = 0. After the change the delays with displaying a record have virtually disappeared. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Remedy Sent: Friday, July 30, 2010 7:25 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL Keyword ** There is no way around the database query happening. I believe there was some discussion earlier in the week about the (1=2) submitting a wiry to the db. For your table problem, What i have done is for any of my forms that use the external(), I have an active link that fires on open window and does a set field of (1=2). We do this for all table fields where required. We use this a lot in our system, for both the UserTool and mid-tier and have seen no issues or performance problems. Brent... Sent from my iPhone -Original Message- On Jul 30, 2010, at 4:11 PM, Jason Miller jason.mil...@gmail.com wrote: ** Hi Lisa, It would take a little extra workflow but you could have the $Query-Search$ field default to something that will not return results. Then when the time is right replace that with your real search. You could use 1=2. I just tried it out on a test form. I also logged it client-side and it looks like it is going to query the db (maybe it is late enough on Friday where most people are not looking at the List and the 1=2 reference won't start a riot :) Fri Jul 30 2010 15:50:30.5980 */SELECT TOP 1001 T773.C1,C536870915,C536870964,C536870965,C536871324 FROM T773 WHERE (1 = 2) ORDER BY C536870915 ASC, 1 ASC Jason -Original Message- On Fri, Jul 30, 2010 at 12:07 PM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: ** I have a table that gets populated by a field that I build my query/search on. So my table qualification is: EXTERNAL( $Query-Search$) (Query-Search being the name of my field). If there is nothing in this field and someone clicks on the table, then ALL the data on that form gets pulled into that table! I was hoping that if nothing is in my query-search field then nothing would be populated into that table. :( Lisa Kemes AR System Developer Tyco Electronics 717-810-2408 tel 717-602-9460 cell lisa.ke...@te.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
