Re: SRM 8.0 issue: SRM 8.0 and jboss 4.2 on Linux platform
Hello, Moved to jboss 7.1.1 and following are key errors, I am getting while starting application. org.springframework.web.servlet.tags.MessageTag due to exception: java.lang.ClassNotFoundException: org.springframework.web.servlet.tags.MessageTag from java.lang.ClassNotFoundException: org.springframework.web.servlet.tags.form.CheckboxTag from [Module deployment.arsys.war:main from Service Module Loader] java.lang.ClassNotFoundException: org.springframework.web.servlet.tags.HtmlEscapeTag from [Module deployment.arsys.war:main from Service Module Loader] java.lang.ClassNotFoundException: org.springframework.web.servlet.tags.form.PasswordInputTag from [Module deployment.arsys.war:main from Service Module Loader] after these errors, jboss server keeps working but my application fails to start. I am in urgent need of help here, as moving to 8.0 is critical for our organization, that is ST Microelectronics. Doug, we met you in Banglore and discussed this. Hope you are listening... With Regards, Anuj Dua 199 6596 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, November 07, 2012 3:32 PM To: arslist@ARSLIST.ORG Subject: SRM 8.0 issue: SRM 8.0 and jboss 4.2 on Linux platform Hello, 11:09:08,728 ERROR [STDERR] CharScanner; panic: ClassNotFoundException: org.antlr.stringtemplate.language.ChunkToken Tells you that a jar file is missing, in particular, antlr.jar. If you've followed the instructions, I guess the application doesn't work with that version of JBoss or is missing the jar. You could download it and put it in jboss/server/lib. I've just downloaded the following and confirmed it has the class above: http://www.antlr.org/download/antlr-3.4-complete.jar John -- SSO Plugin for BMC ITSM, ITBM, Analytics and more. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Show Applications List
Hi All On the ITSM Home Page (SHR:LandingConsole, how do you control what gets displayed in the list. As an example I would like to hide the AR System Sample Application. The Admin Console is another likely choice since most user can't do anthing with it. ARS 7.6.04 ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Confused on use of Assignment Engine
Hi List As per my understanding Assignment Engine is used for auto User Assignment based on load, skill availability etc and not for auto group assignment. Group Assignment is based on configuration of Company, location, Prod Cat and Op Cat. And even if we switch of Assignment Engine Group Assignment will continue to work. Please can you some help me understand the use of Assignment Engine. Regards Jaya ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Full Text Search search time
ARS 7.5 on Solaris/Oracle: On a form with about 330,000 records, searching on a small character field (for instance, Last Name) smith with no other qualification might take 2-3 seconds. Say that field is indexed for FTS. If I search as a user with FT rights, the same search takes 20-25 seconds. Is that a normal performance difference? I have already rebuilt the indexes by removing, then adding the fields back via Dev Studio. I thought FTS could offer performance advantages or at least not be so much slower. This is the largest number of records I've kept live at one time, so perhaps it's just what I should expect? The reason we've kept it is for case-insensitivity. Additionally, if I run even a semi-substantial report (say just on a month of data), the search will timeout if I'm using a FT account. David --- David Durling Enterprise IT Services University of Georgia ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
NTE:CFG-Notification Events (ARS 7.6)
Hello, I do not know how to modify the NTE :CFG-Notification Events for some users that would like to be notified only if incidents are assigned directly to them and not if assigned to one of theirs groups. I suppose that I have to set Individual Notification=Yes and Group Notifications=Non in the NTE :CFG-Notification Events From the CTM :People form I try to open : Update notification Preferences. I can modify the values but I cannot save them. Can someone tell me how to proceed, if possible. Best Regards Lidia --- Lidia Dorsaz Division STIC Université de Genève 24 rue Général-Dufour, 1211 Genève 4 tel: (4122) 379 75 73 fax: (4122) 379 79 86 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Show Applications List
This is what I received from BMC on this question: Active Link guides are responsible for most of the entry points on the HomePage. If you look at the form from Developer Studio and entry points are not checked then it is invoked from Active Link guide. If you want to remove links for all regular users, however Admins should still need to be able to see it then you need to change the permissions on Active Link Guides if entry point is set by the Guide. Else if its Part of Deployable application then put that Application in maintanance mode. For example Foundation Elements, AR Sample Application Console etc e.g. - From Developer Studio, Click on Applications. Locate the Remedy Foundation Element Right click and Edit Applciation. - Under general tab, change the state to Maintanance. Save the application. Note: If this is 7.6.04 ITSM or ARS, Make sure you are in Base Development mode. Overlaying an application is not provided in Best Practice Customization Mode in 7.6.04, however its available from next release i.e. 8.0. Also, there is no adverse impact if you do it from Base Development mode. 2. To Disable the link, find out the forms it invokes when you click the Quick link and get the respective Active Link guides and change the permissions from Public Visible to Publichidden. e,.g. To disable the Analytics Active Link guide for Analytics. (change it to Public Hidden) ANA:Analytics:OpenURLGuide For Approval Central, change the permission on following AL guide.( (change it to Public Hidden) ) AP:Pending Approvals - LoadView Hope this helps. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CFG-Notification Events (ARS 7.6)
Hi, the NTE-CFG-Notifications Events form is for system wide settings. Any changes here affect all users. You are on the right track with updating Individual Notifications, you need to have the correct permissions to update these. Try Contact People Admin and Contact Support Admin. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lidia Dorsaz Sent: 08 November 2012 14:25 To: arslist@ARSLIST.ORG Subject: NTE:CFG-Notification Events (ARS 7.6) ** Hello, I do not know how to modify the NTE :CFG-Notification Events for some users that would like to be notified only if incidents are assigned directly to them and not if assigned to one of theirs groups. I suppose that I have to set Individual Notification=Yes and Group Notifications=Non in the NTE :CFG-Notification Events From the CTM :People form I try to open : Update notification Preferences. I can modify the values but I cannot save them. Can someone tell me how to proceed, if possible. Best Regards Lidia --- Lidia Dorsaz Division STIC Université de Genève 24 rue Général-Dufour, 1211 Genève 4 tel: (4122) 379 75 73 fax: (4122) 379 79 86 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CI's
One rule of thumb that I like to use is: What does your business report on? What is important to the business? To use Dougs example below, a smart telephone could be mapped to ~5-10 CIs. But would you report or manage all of this information? Probably not. You might just be interested in licensing and when is a smartphone obsolete. Then again, you might be interested in OS upgrades, or does the phone have a headset, or what is the replacement value, or what is the discounted value if technology exceeds cost. Or you might just want to have a count of who has phones? This is kind of a funny because Doug doesn't have a smartphone. :) The bottom line is that the CMDB has given you a blank slate and you need to do the analysis to decide what makes sense for your company. Analysis sometimes takes 4-5 passes. If you have legacy data, use it to do the first pass. Legacy data will show trends and how you are currently reporting or managing. Continued Improvement is the key goal. Hope this helps, Gordon - Original Message - From: Doug Mueller doug_muel...@bmc.com To: arslist@ARSLIST.ORG Sent: Wednesday, November 7, 2012 3:07:12 PM Subject: Re: CI's ** Lisa, You can map things to wherever you want. The spreadsheet you are referencing is just a set of guidelines that we have found being best practice. The key would be the thing to the class with a recommendation on type. Product Categories are much less critical and vary much more widely. Change those as makes sense for your org (but be consistent within your org). Now, on the phone example… A telephone (old, hard-wired device) and a cell phone are RADICALLY different devices. The cell phone is a full fledged computing device that can have internet access, computing capability, storage, and many more things. It is a network addressable device. A telephone is none of those things. It is just a box. Now, if you have telephones that have computing capability, they really should be ComputerSystems too and not just equipment. The key here is the very different capabilities and needs for and uses of the device. Yes, it is a pain that these are different classes. Where are you headed – toward smart devices as telephones or toward dumb boxes? Maybe you should consider modeling them all as ComputerSystems (even the dumb ones) if the direction is smart phones just so that all phones are in the same class? Something that is reasonable to consider. But, I would resist having cell phones as just equipment unless you are completely ignoring their computing capability and treating them as just dumb phones for the purposes they are in your CMDB. Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes Sent: Wednesday, November 07, 2012 12:00 PM To: arslist@ARSLIST.ORG Subject: CI's ** Thank you very much for the explanation. I think I'm getting there. Sometimes when it comes to mapping I feel like this: http://www.youtube.com/watch?v=VW27kyh7PVM (sorry for the early Friday Humor) You've answered my main question (do I HAVE to force my CI's to use only the Product Categories in the spreadsheet?) but, I will use the existing Classes. Should I try to follow the spreadsheet suggestions as much as I can (when it comes to CI's and Classes)? For example, on the spreadsheet the Telephone CI is under the Equipment class, but the Cell Phone CI is under the Computer System class. These are just suggestions correct? If I wanted to put cell phones under the Equipment class, that wouldn't hurt anything would it? Lisa --- Lisa, Welcome to the wonderful world of mapping…. I have an x, where do I put it, what do I call it, how do I identify it, how do I name it, how do I ? It is not a simple task. You seem to have the document that is available with some suggestions of where to map things. It cannot include everything and to some degree, there is a decision you need to make about what you want to do and how you want your data represented. Let's take a look at the different decisions you need to make. Note, that they are a series of decisions that build on each other but that are relatively independent of each other at the same time. First, what CMDB class should be used. This is the first decision whenever you have a new thing. I have an X and what class should I use (or do I need a custom class)? Generally, you should find a class that exists and is appropriate for the object. Only create a custom class if you really have something that doesn't fit. So, let's take this example, what class does it go into? Well, it is pretty clearly something
Re: How to restrict wild card searches
Hi Greg,
For restricting the wild card character on field level we had created the
Active link which will fire on search mode .
The qualification is : ((('Description' LIKE %[^a-zA-Z0-9]%) OR
('Resolution' LIKE %[^a-zA-Z0-9]%)) OR ('Detailed Decription' LIKE
%[^a-zA-Z0-9]%)) OR ('Incident Number' LIKE %[^a-zA-Z0-9]%)
If we are giving wild card character for searching on fields (Notes ,
summary , resolution and Incident ID) , it will throw an error .
However this Active link is also firing when we are giving space on fields
like (Notes , summary , resolution and Incident ID).
We don’t want to fire this active link when any user will give space .
Do you know how to a resolve this?
Vishal
On Fri, Oct 26, 2012 at 2:51 PM, Vishal Navale vishal...@gmail.com wrote:
Thanks Greg,
Fantansticts, It works.
Regards,
Vishal
On Thu, Oct 25, 2012 at 2:56 PM, Givens, Gregory CTR NPC, Pers 54
gregory.givens@navy.mil wrote:
Vishal,
If it's a problem with wild cards being used in specific field(s), you
could change the QBE Match for the field(s) to Equal
However, doing just that will not stop wild cards in the advanced search
bar.
To stop that from being allowed you will need to add a character field to
the form and give it a field ID of 1005
Then create a Active link with
Execution Options - Search
Run If Qual - ('1005' LIKE ((% + [%]) + %)) OR ('1005' LIKE ((% +
[_]) + %))
If action is an Error message
Greg Givens (Contractor)
Network Applications Support
Navy Personnel Command
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Vishal Navale
Sent: Thursday, October 25, 2012 6:12 AM
To: arslist@ARSLIST.ORG
Subject: How to restrict wild card searches
Hi,
Is there any way to restrict wild card searches on the ARServer 7.5 p4?
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Multiple ARSystem databases on one database server
Hello everyone, There is plenty of documentation about moving an ARSystem database from one database server to the other. But what do you need to do if that database server already contains a database called ARSystem? We are considering two options: either create a new instance so that we can keep using the ARSystem name for both, or we rename that database, after moving the database files over. Is either option better than the other? Are there any showstoppers to doing it one way or the other? Database 1: SQL Server 2003, hosting the database for a custom Remedy 6.3 app Database 2: SQL Server 2008, hosting the database for ARS and ITSM 8 Thanks for all replies. Drew Shuller JTF-Bravo, Honduras ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How to restrict wild card searches
Vishal,
I am curious why you use the syntax you are using
'field' LIKE %[^a-zA-Z0-9]%
This will error on space or any special character or any number of other
conditions.
If you want to just disallow wildcards, there are only a couple of them. I
assume the things you are
worried is really the % character.
Why not
'field' LIKE %[%]%
Note that the % sign should not be a wildcard as it is within the [] construct
which says to treat things
inside it as characters.
This says to match when there is a % in the value.
Now, you could add other specific characters as well within the test if you
cared to (like match any single
character or even the [ in case someone wanted to try a set of characters] but
is that really necessary? Isn't
it just the % that is the issue?
Now, if you wanted to keep what you have and just allow space in addition, just
add a space in the set of
characters.
'field' LIKE %[^a-z A-Z0-9]%
Notice that I put a space between the a-z and A-Z. That should include space
as a character in your set of
characters.
NOTE: Both of these comments are how this should work and how I expect it to
work. I unfortunately am not
at a place where I can test things at the moment, but this is the way things
are supposed to work.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale
Sent: Thursday, November 08, 2012 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to restrict wild card searches
**
Hi Greg,
For restricting the wild card character on field level we had created the
Active link which will fire on search mode .
The qualification is : ((('Description' LIKE %[^a-zA-Z0-9]%) OR ('Resolution'
LIKE %[^a-zA-Z0-9]%)) OR ('Detailed Decription' LIKE %[^a-zA-Z0-9]%)) OR
('Incident Number' LIKE %[^a-zA-Z0-9]%)
If we are giving wild card character for searching on fields (Notes , summary ,
resolution and Incident ID) , it will throw an error .
However this Active link is also firing when we are giving space on fields like
(Notes , summary , resolution and Incident ID).
We don't want to fire this active link when any user will give space .
Do you know how to a resolve this?
Vishal
On Fri, Oct 26, 2012 at 2:51 PM, Vishal Navale
vishal...@gmail.commailto:vishal...@gmail.com wrote:
Thanks Greg,
Fantansticts, It works.
Regards,
Vishal
On Thu, Oct 25, 2012 at 2:56 PM, Givens, Gregory CTR NPC, Pers 54
gregory.givens@navy.milmailto:gregory.givens@navy.mil wrote:
Vishal,
If it's a problem with wild cards being used in specific field(s), you could
change the QBE Match for the field(s) to Equal
However, doing just that will not stop wild cards in the advanced search bar.
To stop that from being allowed you will need to add a character field to the
form and give it a field ID of 1005
Then create a Active link with
Execution Options - Search
Run If Qual - ('1005' LIKE ((% + [%]) + %)) OR ('1005' LIKE ((% +
[_]) + %))
If action is an Error message
Greg Givens (Contractor)
Network Applications Support
Navy Personnel Command
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Vishal
Navale
Sent: Thursday, October 25, 2012 6:12 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: How to restrict wild card searches
Hi,
Is there any way to restrict wild card searches on the ARServer 7.5 p4?
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www.arslist.orghttp://www.arslist.org/
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Answers Are
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Re: Multiple ARSystem databases on one database server
If the server hosting SQL Server 2008 is powerful enough (mainly RAM), it is fairly easy to add another instance of SQL Server to host a second ARSystem. I did this on my current production SQL Server while doing the migration from 7.1/7.0 to 7.6.04 last year so that I could host an upgrade instance and a new install instance side by side. Once we got 7.6.04 into production, we turned off the second SQL Server instance and increased the resources for the production SQL Server. Anything that causes you to use a different name for the ARSystem database will always make it harder to restore that db to another server and ARS instance. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Thursday, November 08, 2012 11:03 AM To: arslist@ARSLIST.ORG Subject: Multiple ARSystem databases on one database server ** Hello everyone, There is plenty of documentation about moving an ARSystem database from one database server to the other. But what do you need to do if that database server already contains a database called ARSystem? We are considering two options: either create a new instance so that we can keep using the ARSystem name for both, or we rename that database, after moving the database files over. Is either option better than the other? Are there any showstoppers to doing it one way or the other? Database 1: SQL Server 2003, hosting the database for a custom Remedy 6.3 app Database 2: SQL Server 2008, hosting the database for ARS and ITSM 8 Thanks for all replies. Drew Shuller JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Multiple ARSystem databases on one database server
Drew, Sorry to provide you with conflicting information, but at my last job our production DB was named 'ARSystemProd' and we routinely renamed the DB on restore to other environments, in fact all environments were named differently, and NEVER had any issue with it, in fact all of our dev (4 in total) were on the same DB server and instance with 4 different names, and our test instances were the same, having 4 different remedy db's in the same instance and never had a lick of problems with the setup. So unless you have an over abundance of resources and just want to go through the hassle of standing up another instance on an existing server, I would personally just use another name on the same db server. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Thursday, November 08, 2012 10:03 AM To: arslist@ARSLIST.ORG Subject: Multiple ARSystem databases on one database server ** Hello everyone, There is plenty of documentation about moving an ARSystem database from one database server to the other. But what do you need to do if that database server already contains a database called ARSystem? We are considering two options: either create a new instance so that we can keep using the ARSystem name for both, or we rename that database, after moving the database files over. Is either option better than the other? Are there any showstoppers to doing it one way or the other? Database 1: SQL Server 2003, hosting the database for a custom Remedy 6.3 app Database 2: SQL Server 2008, hosting the database for ARS and ITSM 8 Thanks for all replies. Drew Shuller JTF-Bravo, Honduras _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Multiple ARSystem databases on one database server
Receiving conflicting advice from both Dr. Strauss and LJ means that either way works just as well. Six one way, half a dozen the other. :-) Assuming that I create a new instance (we're running a virtual server), I would need to modify the af.cfg file so that the Sybase-Server-Name contains both the database server name and the instance: Sybase-Server-Name: SQLServer\MSSQLSERVERInstanceName It seems like I've seen this before and it works, but I'm just checking. The server will be able to find that instance? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Multiple ARSystem databases on one database server
Yes, I've run in that configuration before. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Drew Shuller Sent: Thursday, November 08, 2012 10:40 AM To: arslist@ARSLIST.ORG Subject: Re: Multiple ARSystem databases on one database server ** Receiving conflicting advice from both Dr. Strauss and LJ means that either way works just as well. Six one way, half a dozen the other. :-) Assuming that I create a new instance (we're running a virtual server), I would need to modify the af.cfg file so that the Sybase-Server-Name contains both the database server name and the instance: Sybase-Server-Name: SQLServer\MSSQLSERVERInstanceName It seems like I've seen this before and it works, but I'm just checking. The server will be able to find that instance? Drew _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier Flush Cache Issue 7.6.4 SP4
Thanks LJ, but this seems a bit disrupting. Especially when you are testing development and have to flush the cache a couple times. Rafael Rodriguez Manager Remedy/Mid-Tier Enterprise 201.714.3718 rafael.rodrig...@broadridge.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, November 07, 2012 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Flush Cache Issue 7.6.4 SP4 Rafael, It is my understanding that at some point in the past, when you told Mid-Tier to flush, it would clear the cache, and then immediately start the re-cache process per the configured processes. Then at some time during the 7.6.04 versions, this stopped working properly, and a flush did nothing other than get rid of the cache, but did not re-cache anything. It's possible that with the SP4, they re-fixed the issue to make it start caching again, which would explain why it becomes unavailable for awhile. Some liked it one way, others liked it the other...can't please them all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Wednesday, November 07, 2012 8:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Flush Cache Issue 7.6.4 SP4 ** Hello list, we recently upgraded our dev and qa mid-tier environments from 7.6.4 SP2 to 7.6.4 SP4. Now when we flush the mid-tier it take literally forever to login to application. Once successfully logged in any subsequent attempts are much faster. It never took so long before the upgrade while on SP2. Has anyone experienced this same issue with SP4? Thanks in advance Rafael Rodriguez Manager Remedy/Mid-Tier Enterprise 201.714.3718 rafael.rodrig...@broadridge.com cid:image004.jpg@01CBE256.CEA9F220 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier Flush Cache Issue 7.6.4 SP4
Would it be better to turn caching off in the development environment? We have done this in the past as well as currently we set our cache to check every 60 seconds for development environments (CTRL/Shift + Refreshhttp://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cacheis your friend in the browser). I rarely need to wait the full 60 seconds for the change to show up. There are some types of changes that still seem to need a full flush (in-line form changes, etc.) but by using this configuration we do not have to flush nearly as much as we had to in the past. Jason On Thu, Nov 8, 2012 at 10:24 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: Thanks LJ, but this seems a bit disrupting. Especially when you are testing development and have to flush the cache a couple times. Rafael Rodriguez Manager Remedy/Mid-Tier Enterprise 201.714.3718 rafael.rodrig...@broadridge.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, November 07, 2012 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Flush Cache Issue 7.6.4 SP4 Rafael, It is my understanding that at some point in the past, when you told Mid-Tier to flush, it would clear the cache, and then immediately start the re-cache process per the configured processes. Then at some time during the 7.6.04 versions, this stopped working properly, and a flush did nothing other than get rid of the cache, but did not re-cache anything. It's possible that with the SP4, they re-fixed the issue to make it start caching again, which would explain why it becomes unavailable for awhile. Some liked it one way, others liked it the other...can't please them all. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Wednesday, November 07, 2012 8:58 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier Flush Cache Issue 7.6.4 SP4 ** Hello list, we recently upgraded our dev and qa mid-tier environments from 7.6.4 SP2 to 7.6.4 SP4. Now when we flush the mid-tier it take literally forever to login to application. Once successfully logged in any subsequent attempts are much faster. It never took so long before the upgrade while on SP2. Has anyone experienced this same issue with SP4? Thanks in advance Rafael Rodriguez Manager Remedy/Mid-Tier Enterprise 201.714.3718 rafael.rodrig...@broadridge.com cid:image004.jpg@01CBE256.CEA9F220 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Using Change Process Flow without Templates
Good afternoon, I wanted to see if anyone had found a way to use Change Process Flow records without using specific Templates. In the 7.0.3 I was able to simply use Approval Process Configuration records to bypass phases that aren't needed. It looks like in 7.6.04 you have to select a Process Flow on the Status Flow tab but that limits the Approval Process Configuration to be triggered only when that Change Process Flow is involved. Without a customization, do you all know of any way to be able to have a different default process flow by company? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: How to restrict wild card searches
Vishal,
Doug is correct
'field' LIKE %[^a-z A-Z0-9]% will allow users to search for a string with a
space character.
You are restricting a lot more than just wildcards
If your intent is to only allow ALPHA NUMERIC (and spaces) in your searches
then that will do it.
Keep in mind though, you're blocking searches on commonly used special
characters like @':.,#-
Searches for Its won't find It's and ' isn't one of your allowed characters.
Greg Givens (Contractor)
Network Applications Support
Navy Personnel Command
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug
Sent: Thursday, November 08, 2012 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to restrict wild card searches
**
Vishal,
I am curious why you use the syntax you are using
'field' LIKE %[^a-zA-Z0-9]%
This will error on space or any special character or any number of other
conditions.
If you want to just disallow wildcards, there are only a couple of them. I
assume the things you are
worried is really the % character.
Why not
'field' LIKE %[%]%
Note that the % sign should not be a wildcard as it is within the [] construct
which says to treat things
inside it as characters.
This says to match when there is a % in the value.
Now, you could add other specific characters as well within the test if you
cared to (like match any single
character or even the [ in case someone wanted to try a set of characters] but
is that really necessary? Isn't
it just the % that is the issue?
Now, if you wanted to keep what you have and just allow space in addition, just
add a space in the set of
characters.
'field' LIKE %[^a-z A-Z0-9]%
Notice that I put a space between the a-z and A-Z. That should include space
as a character in your set of
characters.
NOTE: Both of these comments are how this should work and how I expect it to
work. I unfortunately am not
at a place where I can test things at the moment, but this is the way things
are supposed to work.
Doug Mueller
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale
Sent: Thursday, November 08, 2012 7:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: How to restrict wild card searches
**
Hi Greg,
For restricting the wild card character on field level we had created the
Active link which will fire on search mode .
The qualification is : ((('Description' LIKE %[^a-zA-Z0-9]%) OR ('Resolution'
LIKE %[^a-zA-Z0-9]%)) OR ('Detailed Decription' LIKE %[^a-zA-Z0-9]%)) OR
('Incident Number' LIKE %[^a-zA-Z0-9]%)
If we are giving wild card character for searching on fields (Notes , summary ,
resolution and Incident ID) , it will throw an error .
However this Active link is also firing when we are giving space on fields like
(Notes , summary , resolution and Incident ID).
We don't want to fire this active link when any user will give space .
Do you know how to a resolve this?
Vishal
On Fri, Oct 26, 2012 at 2:51 PM, Vishal Navale vishal...@gmail.com wrote:
Thanks Greg,
Fantansticts, It works.
Regards,
Vishal
On Thu, Oct 25, 2012 at 2:56 PM, Givens, Gregory CTR NPC, Pers 54
gregory.givens@navy.mil wrote:
Vishal,
If it's a problem with wild cards being used in specific field(s), you could
change the QBE Match for the field(s) to Equal
However, doing just that will not stop wild cards in the advanced search bar.
To stop that from being allowed you will need to add a character field to the
form and give it a field ID of 1005
Then create a Active link with
Execution Options - Search
Run If Qual - ('1005' LIKE ((% + [%]) + %)) OR ('1005' LIKE ((% +
[_]) + %))
If action is an Error message
Greg Givens (Contractor)
Network Applications Support
Navy Personnel Command
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale
Sent: Thursday, October 25, 2012 6:12 AM
To: arslist@ARSLIST.ORG
Subject: How to restrict wild card searches
Hi,
Is there any way to restrict wild card searches on the ARServer 7.5 p4?
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Output armonitor.log to syslog
Just taken onboard Splunk to read syslog messages sent from all servers. Wonderfully we pick up messages sent to arerror.log which we can alert against, but am wishing to also monitor the armonitor.log. Has anyone been able to send the output of armonitor.log to syslog in a Linux environment? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Output armonitor.log to syslog
Simon, Is there a reason you don't simply have Splunk configured to monitor the armonitor.log itself? You may need to create some custom filtering to get it readable, but I don't think that takes too long, if you've got a decent Splunk developer/admin. Good luck! Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, November 08, 2012 1:55 PM To: arslist@ARSLIST.ORG Subject: Output armonitor.log to syslog Just taken onboard Splunk to read syslog messages sent from all servers. Wonderfully we pick up messages sent to arerror.log which we can alert against, but am wishing to also monitor the armonitor.log. Has anyone been able to send the output of armonitor.log to syslog in a Linux environment? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid-Tier Flush Cache Issue 7.6.4 SP4
My 7.6.04.03 dev server's local mid-tier is set to Pre-Load (normally left OFF on a production server), and the Cache Settings are: 0 with Perform check selected (THIS VALUE MUST BE 0 FOR DEVELOPMENT CACHE MODE) 0 300 Enable Cache Persistence checked I _believe_ that this is set up as documented for a mid-tier against a server in Development Cache mode, but I set it up in early 2011 and have not needed to change it. I recall David Easter pointing us to the mid-tier cache setting docs well over a year ago... there may have been more than one source. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, November 08, 2012 1:02 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier Flush Cache Issue 7.6.4 SP4 ** Would it be better to turn caching off in the development environment? We have done this in the past as well as currently we set our cache to check every 60 seconds for development environments (CTRL/Shift + Refreshhttp://en.wikipedia.org/wiki/Wikipedia:Bypass_your_cache is your friend in the browser). I rarely need to wait the full 60 seconds for the change to show up. There are some types of changes that still seem to need a full flush (in-line form changes, etc.) but by using this configuration we do not have to flush nearly as much as we had to in the past. Jason On Thu, Nov 8, 2012 at 10:24 AM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.commailto:rafael.rodrig...@broadridge.com wrote: Thanks LJ, but this seems a bit disrupting. Especially when you are testing development and have to flush the cache a couple times. Rafael Rodriguez Manager Remedy/Mid-Tier Enterprise 201.714.3718tel:201.714.3718 rafael.rodrig...@broadridge.commailto:rafael.rodrig...@broadridge.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, November 07, 2012 11:03 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mid-Tier Flush Cache Issue 7.6.4 SP4 Rafael, It is my understanding that at some point in the past, when you told Mid-Tier to flush, it would clear the cache, and then immediately start the re-cache process per the configured processes. Then at some time during the 7.6.04 versions, this stopped working properly, and a flush did nothing other than get rid of the cache, but did not re-cache anything. It's possible that with the SP4, they re-fixed the issue to make it start caching again, which would explain why it becomes unavailable for awhile. Some liked it one way, others liked it the other...can't please them all. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Wednesday, November 07, 2012 8:58 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Mid-Tier Flush Cache Issue 7.6.4 SP4 ** Hello list, we recently upgraded our dev and qa mid-tier environments from 7.6.4 SP2 to 7.6.4 SP4. Now when we flush the mid-tier it take literally forever to login to application. Once successfully logged in any subsequent attempts are much faster. It never took so long before the upgrade while on SP2. Has anyone experienced this same issue with SP4? Thanks in advance Rafael Rodriguez Manager Remedy/Mid-Tier Enterprise 201.714.3718tel:201.714.3718 rafael.rodrig...@broadridge.commailto:rafael.rodrig...@broadridge.com cid:image004.jpg@01CBE256.CEA9F220 This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in
Re: Output armonitor.log to syslog
Hi Matt, I tried that tact with them, but they seemed adamant they wanted armonitor.log to output to syslog. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Reinfeldt Sent: Friday, 9 November 2012 9:18 a.m. To: arslist@ARSLIST.ORG Subject: Re: Output armonitor.log to syslog Simon, Is there a reason you don't simply have Splunk configured to monitor the armonitor.log itself? You may need to create some custom filtering to get it readable, but I don't think that takes too long, if you've got a decent Splunk developer/admin. Good luck! Matt -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Thursday, November 08, 2012 1:55 PM To: arslist@ARSLIST.ORG Subject: Output armonitor.log to syslog Just taken onboard Splunk to read syslog messages sent from all servers. Wonderfully we pick up messages sent to arerror.log which we can alert against, but am wishing to also monitor the armonitor.log. Has anyone been able to send the output of armonitor.log to syslog in a Linux environment? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Want to give feed back on docs changes?
Posted on bmc.dn: https://communities.bmc.com/communities/message/278657#278657 Information Design Development (Tech Pubs) is seeking 10 customers to participate in a short online usability test to give feedback on a new design for the Documentation wiki home page (docs.bmc.com). The test can be taken anytime next week and before the Thanksgiving holiday. The test is taken online using testing software that records participants comments during the test. It will take less than 30 min. If you can participate, please respond to the discussion with your name, email address, and phone number. Thank you! Anne Brock Principal SC BMC Software 925-226-0446 anne_br...@bmc.commailto:anne_br...@bmc.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 Midtier using Tomcat 6 and ISS
I had issues with 7.6.04 SP3 MT and IIS 7.5, under Windows Server 2008 R2. I had to make sure to download the latest 64 bit ISAP_Redirect.dll from Apache. After doing so, I had to do the following: - In Server manager, Roles, Web Server, I had to add two roles for Web Server: ISAPI Extension, Isapi Filters. This does not come set up in the standard build in IIS 7.5. I think this is why most people have problems with ISAPI. - Under application pool and under advanced settings and set Enable 32 bit Applications = False - Go to the Default Web Site, Edit Isapi Filters, give the filter a name (like Jakarta), browse for the Isapi_redirect.dll that you downloaded. I think this may apply to MT8, but I am not 100% sure. It does certainly apply to IIS 7 and up. My IIS server works like a charm now. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Wednesday, November 07, 2012 9:38 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.0 Midtier using Tomcat 6 and ISS See if this will help. I haven't tested it though. http://boncode.net/connector/webdocs/Tomcat_Connector.htm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, November 07, 2012 4:58 AM To: arslist@ARSLIST.ORG Subject: ARS 8.0 Midtier using Tomcat 6 and ISS Bryan Microsoft IIS offers no benefit in most deployments of Mid Tier. Your deployment would be far less complex without it, using Tomcat directly, which is all IIS Is doing. The mod_jk connector is now a decade old and has been (sort of) deprecated by other modules (mod_proxy_ajp) for the Apache web server. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Multiple ARSystem databases on one database server
The 6.3 ARSystem 2005 database may be incompatible with SQL 2008. Has anyone ever had to use the ALTER DATABASE Compatibility Level statement or the sp_dbcmptlevel procedure? What kind of gotchas are we looking at? Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CFG-Notification Events (ARS 7.6)
Create individual records to override the system default from within each person record, this is done by adding a new record. You may need to change the system default if that is easier and perform the reverse in the Individual override records. Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 stuart.sc...@au.fujitsu.com mailto:stuart.sc...@au.fujitsu.com au.fujitsu.com http://au.fujitsu.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, 9 November 2012 2:07 AM To: arslist@ARSLIST.ORG Subject: Re: CFG-Notification Events (ARS 7.6) ** Hi, the NTE-CFG-Notifications Events form is for system wide settings. Any changes here affect all users. You are on the right track with updating Individual Notifications, you need to have the correct permissions to update these. Try Contact People Admin and Contact Support Admin. Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lidia Dorsaz Sent: 08 November 2012 14:25 To: arslist@ARSLIST.ORG Subject: NTE:CFG-Notification Events (ARS 7.6) ** Hello, I do not know how to modify the NTE :CFG-Notification Events for some users that would like to be notified only if incidents are assigned directly to them and not if assigned to one of theirs groups. I suppose that I have to set Individual Notification=Yes and Group Notifications=Non in the NTE :CFG-Notification Events From the CTM :People form I try to open : Update notification Preferences. I can modify the values but I cannot save them. Can someone tell me how to proceed, if possible. Best Regards Lidia --- Lidia Dorsaz Division STIC Université de Genève 24 rue Général-Dufour, 1211 Genève 4 tel: (4122) 379 75 73 fax: (4122) 379 79 86 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.gif
Crystal Report Licensing
Hi All, I need to know the license requirements for the Crystal Report server to use with ITSM 7.6.04 OOB. If I create a report in the Report Console, set the report type to Crystal and save. As far as the Crystal report Server is concerned who just created the report?, Remedy or mbrittain? In case it makes a difference I have two AR Servers in a server group and two load balanced mid-tiers. If anyone has some general guidelines or a good reference that would be greatly appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Want to give feed back on docs changes?
If you want the link to sign up to test the Remedy documentation, it's https://communities.bmc.com/communities/message/278689. I think the link Anne provided was for testing the BladeLogic wiki. This is a great opportunity to point out some of the difficulties you all have encountered. I know I'll be signing up. Thanks, Anne! Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brock, Anne Sent: Thursday, November 08, 2012 1:58 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Want to give feed back on docs changes? ** Posted on bmc.dn: https://communities.bmc.com/communities/message/278657#278657 Information Design Development (Tech Pubs) is seeking 10 customers to participate in a short online usability test to give feedback on a new design for the Documentation wiki home page (docs.bmc.com). The test can be taken anytime next week and before the Thanksgiving holiday. The test is taken online using testing software that records participants comments during the test. It will take less than 30 min. If you can participate, please respond to the discussion with your name, email address, and phone number. Thank you! Anne Brock Principal SC BMC Software 925-226-0446 anne_br...@bmc.commailto:anne_br...@bmc.com _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Crystal Report Licensing
I have to say you. The server doesn't need a license. Just the users. 99% sure Sent from my iPhone On Nov 8, 2012, at 5:58 PM, Brittain, Mark mbritt...@navisite.com wrote: ** Hi All, I need to know the license requirements for the Crystal Report server to use with ITSM 7.6.04 OOB. If I create a report in the Report Console, set the report type to Crystal and save. As far as the Crystal report Server is concerned who just created the report?, Remedy or mbrittain? In case it makes a difference I have two AR Servers in a server group and two load balanced mid-tiers. If anyone has some general guidelines or a good reference that would be greatly appreciated. Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Real Number Format Issue
Thanks for your inputs. Im testing to use a character field and filter it first and pass it to a real number field to limit the decimal places. Hopefully this will be a better approach for this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FTS Re-index running for 66hrs expected to run a lot longer
Thanks everyone for the posts. Seems like the indexer heard my post as it finished up this morning after running for around 80 hours. Let's just hope we don't have to re-index it again :S ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS 8.0 Midtier using Tomcat 6 and ISS
What version of Tomcat and Java were you running? I tried the same exact steps a number of times and still couldn't get Tomcat 7.0.32 and IIS 7.5 working right. I tried the isapi-redirect 1.2.37 with no luck. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Thursday, November 08, 2012 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.0 Midtier using Tomcat 6 and ISS I had issues with 7.6.04 SP3 MT and IIS 7.5, under Windows Server 2008 R2. I had to make sure to download the latest 64 bit ISAP_Redirect.dll from Apache. After doing so, I had to do the following: - In Server manager, Roles, Web Server, I had to add two roles for Web Server: ISAPI Extension, Isapi Filters. This does not come set up in the standard build in IIS 7.5. I think this is why most people have problems with ISAPI. - Under application pool and under advanced settings and set Enable 32 bit Applications = False - Go to the Default Web Site, Edit Isapi Filters, give the filter a name (like Jakarta), browse for the Isapi_redirect.dll that you downloaded. I think this may apply to MT8, but I am not 100% sure. It does certainly apply to IIS 7 and up. My IIS server works like a charm now. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Pancia Sent: Wednesday, November 07, 2012 9:38 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 8.0 Midtier using Tomcat 6 and ISS See if this will help. I haven't tested it though. http://boncode.net/connector/webdocs/Tomcat_Connector.htm -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Wednesday, November 07, 2012 4:58 AM To: arslist@ARSLIST.ORG Subject: ARS 8.0 Midtier using Tomcat 6 and ISS Bryan Microsoft IIS offers no benefit in most deployments of Mid Tier. Your deployment would be far less complex without it, using Tomcat directly, which is all IIS Is doing. The mod_jk connector is now a decade old and has been (sort of) deprecated by other modules (mod_proxy_ajp) for the Apache web server. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Want to give feed back on docs changes?
Thanks, Natalie (and Anne). Actually, there's just one user test. Deborah posted the call for volunteers in multiple product communities because we're looking for users who specialize in different BMC products to test a few aspects of docs.bmc.com. After getting the publicity here I'm sure we'll get more than enough Remedy folks ;-), so if your company uses other BMC products please also pass the word to your counterparts who work with BladeLogic, ProactiveNet, Cloud Lifecycle Management, etc... Thanks, Paul Zinn Information Architect BMC Software paul_z...@bmc.com - Natalie Stroud wrote: If you want the link to sign up to test the Remedy documentation, it’s https://communities.bmc.com/communities/message/278689. I think the link Anne provided was for testing the BladeLogic wiki. This is a great opportunity to point out some of the difficulties you all have encountered. I know I’ll be signing up. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
