Append items
I am trying to create a character field that we would use to associate one or more tags to a request. I would like it to behave similarly to the Group List field on the User form. I have created a character field and attached the menu to it. However, where is the setting to have it append items to the character field when a menu item is chosen? I thought there used to be an append items option but I am not seeing it. Can somebody tell me where to look. Thanks Ken ARS 8.1 and Developer Studio Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Append items
Thanks Todd From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Arner, Todd Sent: Monday, March 30, 2015 2:19 PM To: arslist@ARSLIST.ORG Subject: Re: Append items ** Ken, It's in the properties under attributes by the Menu Name. It's labeled Menu Style. Todd Arner From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Monday, March 30, 2015 12:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Append items ** I am trying to create a character field that we would use to associate one or more tags to a request. I would like it to behave similarly to the Group List field on the User form. I have created a character field and attached the menu to it. However, where is the setting to have it append items to the character field when a menu item is chosen? I thought there used to be an append items option but I am not seeing it. Can somebody tell me where to look. Thanks Ken ARS 8.1 and Developer Studio Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ The information contained in this communication may be confidential, is intended only for the use of the recipient(s) named above, and may be protected under state or federal law. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please forward the communication to no...@glhec.orgmailto:no...@glhec.org immediately and destroy or delete the original message and any copy of it from your computer system. If you have any questions concerning this message, please contact the sender. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Application side menu missing on a user's Landing Page.
We have a user that is missing their Applications side bar menu. She is using IE 11. We've already tried having her delete the temp IE files. I also made a minor access change on her account (removed from Incident Viewer group) to see if that would re-cache her. Is this an issue with IE 11. Thanks, Ken. Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Email link server alias
When doing a migration to a new AR server, is there a way to handle all of the links that people have in existing email notifications? They will be pointing to the old server name that no longer exists. For example here is an existing link someone may have in an email http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=hubprmap.AD.HubbellPlano.comeid=NTS01013978 Here's what one generated from the new server would be like. http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=hubprmap2eid=NTS01013978 Is there a way to use server alias or something like that so that the old links could still function? Ken. Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email link server alias
So LJ, if I want to fix it for going forward on the new system I can change the Server-Name to something generic like RemedyProd. Would I then need to run the MPS Remedy Restore Tool to update the references? And does the new name just need to be resolvable by the midtier and app server (just host file change) or would you recommend creating a DNS alias for that new server name? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday, February 20, 2014 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Email link server alias ** this is typically why I like my 'server name' to be an alias instead of a machine name, that way when moving to a new server, you don't need to worry about this. You need to worry about it at the moment, but if you make your 'new' name, an alias that can be re-pointed as necessary, it's the last time you will have this issue on a server move. On Thu, Feb 20, 2014 at 10:58 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** Add to your ar.conf (ar.cfg) the IP-Name entry Server-Name: hubprmap2 IP-Name: hubprmap.AD.HubbellPlano.comhttp://hubprmap.AD.HubbellPlano.com This will allow the AR Server to know itself by both names. You can have as many IP-Name entries as needed. And you will probably need to add to your Mid-Tier the old server name and maybe a DNS alias or hosts file entry from the old name to the new Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, February 20, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email link server alias ** When doing a migration to a new AR server, is there a way to handle all of the links that people have in existing email notifications? They will be pointing to the old server name that no longer exists. For example here is an existing link someone may have in an email http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=hubprmap.AD.HubbellPlano.comeid=NTS01013978 Here's what one generated from the new server would be like. http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=hubprmap2eid=NTS01013978 Is there a way to use server alias or something like that so that the old links could still function? Ken. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email link server alias
Fred, If I add the name to the Mid-Tier would I then have Two of everything in the midtier? (One for each server) Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, February 20, 2014 12:58 PM To: arslist@ARSLIST.ORG Subject: Re: Email link server alias ** Add to your ar.conf (ar.cfg) the IP-Name entry Server-Name: hubprmap2 IP-Name: hubprmap.AD.HubbellPlano.com This will allow the AR Server to know itself by both names. You can have as many IP-Name entries as needed. And you will probably need to add to your Mid-Tier the old server name and maybe a DNS alias or hosts file entry from the old name to the new Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, February 20, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email link server alias ** When doing a migration to a new AR server, is there a way to handle all of the links that people have in existing email notifications? They will be pointing to the old server name that no longer exists. For example here is an existing link someone may have in an email http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=hubprmap.AD.HubbellPlano.comeid=NTS01013978 Here's what one generated from the new server would be like. http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=hubprmap2eid=NTS01013978 Is there a way to use server alias or something like that so that the old links could still function? Ken. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Email link server alias
I'm looking to see if there is a tomcat trick that would let me substitute the new server name in there and redirect the url. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, February 20, 2014 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Email link server alias ** Fred, If I add the name to the Mid-Tier would I then have Two of everything in the midtier? (One for each server) Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, February 20, 2014 12:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Email link server alias ** Add to your ar.conf (ar.cfg) the IP-Name entry Server-Name: hubprmap2 IP-Name: hubprmap.AD.HubbellPlano.com This will allow the AR Server to know itself by both names. You can have as many IP-Name entries as needed. And you will probably need to add to your Mid-Tier the old server name and maybe a DNS alias or hosts file entry from the old name to the new Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, February 20, 2014 11:34 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Email link server alias ** When doing a migration to a new AR server, is there a way to handle all of the links that people have in existing email notifications? They will be pointing to the old server name that no longer exists. For example here is an existing link someone may have in an email http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=hubprmap.AD.HubbellPlano.comeid=NTS01013978 Here's what one generated from the new server would be like. http://servicedesk.hubbell.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifierserver=hubprmap2eid=NTS01013978 Is there a way to use server alias or something like that so that the old links could still function? Ken. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Add Search Task to landing Console Application List
We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our team uses tasks with incidents and apparently there is no provision on the Application List for them to search for tasks. I am assuming that the full ITSM suite has the Search Task somewhere on the list. How do I go about adding something to the Application List that shows on the nav on the landing console? I was able to remove Change Password from the Quick Link (just removed the entry point from the form. However, I have added an entry point for the Task form but it is not showing on the list. (delete/flushed midtier and browser caches). How is the application list and sub-menus controlled? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Search Task to landing Console Application List
thanks Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Friday, February 14, 2014 3:19 PM To: arslist@ARSLIST.ORG Subject: Re: Add Search Task to landing Console Application List ** This was posted yesterday:: Should help you get there Subject: Re: Make Hidden or Disable some elements of the Application List Menu These entry points are Activelink Guides and can be seen in Developer Studio. Just search for names containing entrypoint and you'll get most of the standard ones. The form to which the entry point leads is typically the Primary Form for the guide. Disabling these should remove the entry point for all users. On the other hand, you could also overlay the ALG and add permissions so that only Administrators can see them. Then, they would be invisible for the bulk of users, but I'm not sure if that situation applies for your organization. --Brian McCarty -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, February 14, 2014 1:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Add Search Task to landing Console Application List ** We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our team uses tasks with incidents and apparently there is no provision on the Application List for them to search for tasks. I am assuming that the full ITSM suite has the Search Task somewhere on the list. How do I go about adding something to the Application List that shows on the nav on the landing console? I was able to remove Change Password from the Quick Link (just removed the entry point from the form. However, I have added an entry point for the Task form but it is not showing on the list. (delete/flushed midtier and browser caches). How is the application list and sub-menus controlled? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add Search Task to landing Console Application List
Awesome! Those four steps and now it is showing up. That is a lot simpler than trying to replicate the AL Guide workflow. (Although it isn't quite as slick with all the breadcrumb and view switching. But this is just fine for now.) Thanks Jason. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Bess Sent: Friday, February 14, 2014 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: Add Search Task to landing Console Application List ** As a workaround until you add the task form or an active link guide to the list of entry points, there is an OOTB link. It's on Foundation Overview Console, there is a search for tickets button on the right side. It opens a dialog with a list of ticket types, choose Task to open the task form in search mode. There are 4 things needed to display a form in the application list. 1. The end user needs to be in a group/role that has Visible permission to the form. (They are all hidden by default) 2. Add an Entry Point label to the view. 3. Check the box in the form definition under Entry Points 4. Flush the mid-tier cache and delete temporary internet files Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant On Fri, Feb 14, 2014 at 4:13 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** thanks Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Friday, February 14, 2014 3:19 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add Search Task to landing Console Application List ** This was posted yesterday:: Should help you get there Subject: Re: Make Hidden or Disable some elements of the Application List Menu These entry points are Activelink Guides and can be seen in Developer Studio. Just search for names containing entrypoint and you'll get most of the standard ones. The form to which the entry point leads is typically the Primary Form for the guide. Disabling these should remove the entry point for all users. On the other hand, you could also overlay the ALG and add permissions so that only Administrators can see them. Then, they would be invisible for the bulk of users, but I'm not sure if that situation applies for your organization. --Brian McCarty -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, February 14, 2014 1:50 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Add Search Task to landing Console Application List ** We have 8.1.0 with the Service Desk (Incident and Problem) installed. Our team uses tasks with incidents and apparently there is no provision on the Application List for them to search for tasks. I am assuming that the full ITSM suite has the Search Task somewhere on the list. How do I go about adding something to the Application List that shows on the nav on the landing console? I was able to remove Change Password from the Quick Link (just removed the entry point from the form. However, I have added an entry point for the Task form but it is not showing on the list. (delete/flushed midtier and browser caches). How is the application list and sub-menus controlled? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Incident Work Log No More Summary
We in the middle of 7.6.0 to 8.1 We got the upgrade installs complete overlays created, reconciliation done an delta data migration complete. One thing I wasn't prepared for though was that they are no longer using and populating the Summary field for HPD:Worklog (ie Incident Work Info) entries. (Using just Notes instead of Summary and Notes field) That simplifies things but we had data in both fields. So it looks to me like if any work log entry only had data in the Summary and nothing in the Notes, then the data from the Summary field gets copied into the Notes Field during the upgrade/migration process. However, if there was data in both then they do nothing special. So on those work log entries we lose visibility to what the Summary originally said (which could be key information). My thought was to prefix the summary onto the Notes field for all the existing Worklog entries unless the Summary and Notes fields are already the same. However, since the Notes field Datatype is Text in SQL Server it is not possible to do the comparison (afaik). Any ideas on what to do? Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Reference Server clarification
(dumb) question We are in an upgrade from non-overlay system to 8.1 were we restored a copy of the prod DB onto a staging server and upgraded ARS to 8.1. In the stage that talk about running BPCU then setting up an clean OOB reference server to re-import the origin objects (for objects were BPCU created an overlay), should the reference server be an old 7.x server or 8.1? I am thinking the old 7.x since I haven't run the application upgrades yet. However, I believe this step is optional. What is really the benefit of restoring those origin objects (especially since the upgrade is going to wipe them out (most of them I assume)? Thanks Ken Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Hash file and BPCU
Is there an official download page to get the BPCU and latest Hash file. Or are they just barried in Communities discussion threads? Ken. Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Delta Data Migration for initial data migration.
Misi, Will RRR|Chive work when moving from ITSM 7.6 to 8.1? Do I have to define mapping to get from one version of the forms to the new version? Define mappings for all of the ITSM forms? How do I determine which forms? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, January 13, 2014 9:44 AM To: arslist@ARSLIST.ORG Subject: Re: Delta Data Migration for initial data migration. Hi, While not solving the problem LJ is talking about, DDM is not really designed for such big data transfers. Try RRR|Chive instead. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Ken, Doing so will wipe out some critical information on your destination environment like shr properties records, cmdb class information, etc, I don't recommend running it in that situation. On Jan 12, 2014 10:20 PM, Cecil, Ken kce...@hubbell.com wrote: ** Anybody tried using the Delta Data Migration utility for doing an initial data migration from one system to a new build that is not a db copy nor an upgraded system? Example, Production 7.6 system to 8.1 system (clean db) It would seems like it should be possible in theory if you specify something early like (1/1/1970 as the start date). Ken. -- - --- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrade plan assistance
Ok... I need some upgrade plan assistance. We need to retain our ITSM data, move from 7.6 to 8.1. Along the way we need to end up at a new patch release of SQL Server and a newer Server OS version from (Windows Server 2003 to 2008). I've reviewed the upgrade documentation and the BMC Connect webinar regarding things to know for upgrading. However, I am struggling to come up with the order in which to accomplish all these things and be able to use the tools available such as the Delta Data Migration tool so we don't have to manually migrate data. I originally planned on: 1) Stand up a new parallel 8.1 ARS ITSM SQL Windows environment as a fresh install with all the versions of everything I want to end up with 2) Recreate our customizations as overlays in the new environment 3) Use the DDM tool to do the initial data migration of our production data from the 7.6 system to the new install. 4) Manually migrate custom data 5) Test 6) Use DDM to migrate the delta data and point everyone to the new environment for Production use. However, I have leaned the DDM will not work this way (to do the initial data migration). So I am back to the drawing board. From what I have read, the recommended Staging approach to upgrade and use DDM requires that you set up the staging server with a copy of the production database and the same OS and SQL DB version as the current production system. So how do we end up at the new version of Windows and SQL after running the BMC application upgrades, converting customizations to overlays, and DDM'ing data? Here is where we are: Current State: * Server OS's - Windows Server 2003 R2 * SQL Server - Microsoft SQL Server 2008 (SP1) * ARS - 7.5.00 Patch 008 * ITSM - 7.6.00 Patch 001 Desired State: * Server OS's - Windows Server 2008 R2 * SQL Server - Microsoft SQL Server 2008 (SP3) * ARS - 8.1.00 Patch 002 * ITSM - 8.1.00 Patch 002 Is what I am trying to do impossible, or did I miss something obvious? Could I get away with setting up the upgrade staging server and db copy on the newer OS and SQL Server? Thank you so much for you time. Ken. Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Delta Data Migration for initial data migration.
Anybody tried using the Delta Data Migration utility for doing an initial data migration from one system to a new build that is not a db copy nor an upgraded system? Example, Production 7.6 system to 8.1 system (clean db) It would seems like it should be possible in theory if you specify something early like (1/1/1970 as the start date). Ken. Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Cleaning up forms before migration
We have some backend forms with large amounts of data that we don't care about and would like to delete before doing a data migration. For example FB:History has over 160 million records. What is the best way to go about deleting data out of the forms that have gotten away from us. I know we should have set up escalations or archiving to prevent this. Obviously deleting them through search and delete is out of the question. If I set up an escalation to do it I think it would kill performance or take forever. How do you guys go about it. Risky SQL? Thanks, Ken Cecil Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Cleaning up forms before migration
Thanks to all. I figured it would probably be most efficient at the DB level. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, January 09, 2014 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Cleaning up forms before migration I sometimes put the 'direct sql' into an escalation. Schedule it to run either once, or on a periodic basis to continue to keep things trimmed down. For instance, a weekly escalation that deletes records that are more than xx days or weeks old. As mentioned, the where clause needs to be carefully constructed. - Original Message - From: Charlie Lotridge lotri...@mcs-sf.com To: arslist@ARSLIST.ORG Sent: Thursday, January 9, 2014 4:12:38 PM Subject: Re: Cleaning up forms before migration ** Assuming you're planning to delete ALL the data in each of these forms, I agree with Ken Fred: using TRUNCATE TABLE is the only way to go. If you only want to selectively delete data, well, that's going to be a lot more painful though you still may want to consider using SQL (DELETE FROM) for the operation and carefully construct the WHERE clauses for each of the relevant tables. Deleting 160 million entries through ARS will take forever and would be the least attractive option to me. Either way, absolutely coordinate this with your DBA's as this kind of operation, and the magnitude of the data, will certainly have impact on things like transaction logs. -charlie On Thu, Jan 9, 2014 at 1:02 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** We do it with a truncate table SQL command (since we want to delete everything) Simply find your schema ID for the form in question and Truncate the T, H, and B tables for that ID Fred From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG ] On Behalf Of Cecil, Ken Sent: Thursday, January 09, 2014 2:58 PM To: arslist@ARSLIST.ORG Subject: Cleaning up forms before migration ** We have some backend forms with large amounts of data that we don’t care about and would like to delete before doing a data migration. For example FB:History has over 160 million records. What is the best way to go about deleting data out of the forms that have gotten away from us. I know we should have set up escalations or archiving to prevent this. Obviously deleting them through search and delete is out of the question. If I set up an escalation to do it I think it would kill performance or take forever. How do you guys go about it. Risky SQL? Thanks, Ken Cecil _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Stack Installer options
Is there documentation or a way for me to find out what options were chosen for all the application install performed when the suite stack installer was built. I want to replicate the same setup with only a couple changes (such as not installing the language packs and not installing SRM). Any links to this information or pointer to where I can find it would be appreciated. Thanks, Ken. Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stack Installer options
I'll take a look. Thanks Jason. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, December 18, 2013 12:22 PM To: arslist@ARSLIST.ORG Subject: OT: Stack Installer options ** I posted a discussion to the BMC Communities last month regarding using the SSI vs. cloning. If you didn't see it I would love feedback if you have any thoughts on the matter. Creating Server Quickly with SSI vs. Cloninghttps://communities.bmc.com/message/378339 So far it is working well. We just released this environment for validation yesterday so we'll see. Jason On Wed, Dec 18, 2013 at 8:16 AM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Is there documentation or a way for me to find out what options were chosen for all the application install performed when the suite stack installer was built. I want to replicate the same setup with only a couple changes (such as not installing the language packs and not installing SRM). Any links to this information or pointer to where I can find it would be appreciated. Thanks, Ken. Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: SLM Data
For our data warehouse we pull the information from the SLM_Measurement form. I guess it depends on how you are using SLM. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, December 18, 2013 12:50 PM To: arslist@ARSLIST.ORG Subject: SLM Data What is the best way to pull SLM data out for an incident? I am pulling all the INCIDENT data out and would like to pull all the associated SLM data out with it. Is there a join form between the two? Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Error with Developer Studio after install on Windows 7 64 bit
Have you tried installing dev studio in a different directory from the default. Also maybe move/delete your workspace and start fresh. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:37 AM To: arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Sean, in 7.5, I don't believe that you 'point' the Dev Studio to a particular Java. The best way I have found is to ensure that the 32 Bit Java is in your path before the 64 Bit. On Fri, Dec 13, 2013 at 7:22 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I pointed it to the 32 bit I have installed (I also have the 64 bit installed in a different directory. It is also a different version). The 32 bit version I am using is this: Java verison 1.6.0_45 Thanks, Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, December 13, 2013 9:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Error with Developer Studio after install on Windows 7 64 bit ** Are you running 32 or 64 bit Javawith 7.5 I would certainly recommend the 32 Bit Java On Fri, Dec 13, 2013 at 6:58 AM, Garrison, Sean (Norcross) sean.garri...@fiserv.commailto:sean.garri...@fiserv.com wrote: ** I'm installing developer studio 7.5 patch 8. Our company has upgraded all of our desktops to windows 7 and I am having issues with developer studio on Windows 7 64 bit. After I launch it the login screen doesn't show and plugins do not seem to load. I found this log file in my workspace. I took a snippet of the errors and have opened a ticket w/ BMC. Just hoping maybe someone has run into this issue before: java.version=1.6.0_45 java.vendor=Sun Microsystems Inc. BootLoader constants: OS=win32, ARCH=x86, WS=win32, NL=en_US Command-line arguments: -os win32 -ws win32 -arch x86 !ENTRY org.eclipse.osgi 4 0 2013-12-13 08:49:02.387 !MESSAGE An error occurred while automatically activating bundle com.bmc.arsys.studio.api (6). !STACK 0 org.osgi.framework.BundleException: The activator com.bmc.arsys.studio.api.Activator for bundle com.bmc.arsys.studio.api is invalid at org.eclipse.osgi.framework.internal.core.AbstractBundle.loadBundleActivator(AbstractBundle.java:146) at org.eclipse.osgi.framework.internal.core.BundleContextImpl.start(BundleContextImpl.java:980) at org.eclipse.osgi.framework.internal.core.BundleHost.startWorker(BundleHost.java:346) at org.eclipse.osgi.framework.internal.core.AbstractBundle.start(AbstractBundle.java:265) at org.eclipse.osgi.framework.util.SecureAction.start(SecureAction.java:400) . . . . at java.lang.reflect.Method.invoke(Method.java:597) at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:549) at org.eclipse.equinox.launcher.Main.basicRun(Main.java:504) at org.eclipse.equinox.launcher.Main.run(Main.java:1236) Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files (x86)\BMC Software\DeveloperStudio\DeveloperStudio\plugins\com.bmc.arsys.studio.api_7.5.0\os\win32\x86\arutl75.dll: Can't find dependent libraries Anyone seen this before and have any suggestions? Thanks, Sean _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transport files to a mainframe
A little more info please? Do you need it just one for your existing CR's? Does it need to be a automated or will a manual extract work? If automated, when does it need to happen? Every time a CR changes, only when it is created, only when it is resolved? Etc. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carol Carnevali Sent: Friday, December 13, 2013 1:54 PM To: arslist@ARSLIST.ORG Subject: How to transport files to a mainframe Hello, We have a need to create a text file for every ITSM Change request (one record per file) and transport it to a location where a mainframe job can pick it up for processing. Does anyone have any suggestions on how this can be done? Thanks!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remove SRM
Is it possible to install the preconfigured suite stack and then go back of uninstall/unregister/disable a component like SRM so that the original requester console can be used? Thanks, Ken. -- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Check for membership in Multiple Group ID
I have an activelink that is checking for group membership to hide a field. It is using $PROCESS$ @@:Application-Confirm-Group $z1D_Char01$ Is it possible to have more than one group in the$z1D_Char01$ field (maybe separated by a comma or something like that) so that the results of this process command would return 1 (is a member) if the user is a member of either group? How would you typically go about checking to see if a person is a member of at least one group in a list of groups? Thanks, Ken. -- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Check for membership in Multiple Group ID
Hard coding the group ids is not an option. The group id(s) that we don't want to see the is in an entry in a form we use for parameters like this. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mitcham, Ross Sent: Friday, October 04, 2013 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Check for membership in Multiple Group ID ** I can't remember the exact version availability within ARS, but there is a KEYWORD called $GROUPIDS$ that could be used, (below example is determining whether a user is part of the Administrator group or the General Access group) $GROUPIDS$ LIKE %;1;% OR $GROUPIDS$ LIKE %;2;% Regards, From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Friday, October 04, 2013 9:47 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Check for membership in Multiple Group ID ** I have an activelink that is checking for group membership to hide a field. It is using $PROCESS$ @@:Application-Confirm-Group $z1D_Char01$ Is it possible to have more than one group in the$z1D_Char01$ field (maybe separated by a comma or something like that) so that the results of this process command would return 1 (is a member) if the user is a member of either group? How would you typically go about checking to see if a person is a member of at least one group in a list of groups? Thanks, Ken. Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Friday Humor: Prevent MT Login
Use javascript to catch the user id in the submit of the midtier login.jsp page and redirect that user to an error page. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, September 06, 2013 4:04 PM To: arslist@ARSLIST.ORG Subject: Friday Humor: Prevent MT Login Hmm non workflow. Uninstall IE/Firefox/Chrome/Opera etc. That'll do it! Sent from my iPhone On Sep 6, 2013, at 3:59 PM, SUBSCRIBE arslist Aditya Sharma heloits...@gmail.com wrote: Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way to achieve this? Specifically looking for a non-workflow mechanism. Regards, Aditya Sent from my BlackBerry(r) smartphone from !DEA __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years -- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: Prevent MT Login
My suggestion was neither. Use javascript to catch the user id in the submit of the midtier login.jsp page and redirect that user to an error page. Ken. Would it not work? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 06, 2013 4:19 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Prevent MT Login ** I agree it it is either workflow or a BMC provided option baked into the product. On Fri, Sep 6, 2013 at 1:17 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: ** Na.. those were beautiful! I wish I get to see them at least once again before I don't have to travel to Alaska no more.. My next trip is scheduled to be my last.. I like the DNS spoofing idea from Tauf - only that these days most IT employees are smart enough to realize what's happening, and if they have access to edit their own host file, could revert it back. I really don't think there is a fool proof non workflow mechanism that can't get in legal trouble to do what needs to be done. Workflow seems to be the safest bet. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 06, 2013 4:11 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Prevent MT Login ** Wow Joe, wow 8-)I wonder if there is some radiation coming off the Aurora and soaking into your brain... On Fri, Sep 6, 2013 at 1:02 PM, Joe D'Souza jdso...@shyle.netmailto:jdso...@shyle.net wrote: PERFORM-APPLICATION-LOGOUT from the home page or any other page that the user might have access too if the $CLIEMT-TYPE$ = 9.. Why would you have such a requirement though when the future versions does not support access through the native User client? This is a workflow mechanism - it will be impossible to do it with a non workflow mechanism. Unless you are free to employ a security guard to stand besides that employee and beat the crap out of him if he tries to log in through the mid tier.. That would be a non workflow mechanism :) - primitive - but will work.. :) Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE arslist Aditya Sharma Sent: Friday, September 06, 2013 3:59 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Prevent MT Login Hi Listers, I have a requirement to prevent a particular user to be able login through mid tier but same user should be able to login to client tools. Has anyone implemented such requirement? What can be the best way to achieve this? Specifically looking for a non-workflow mechanism. Regards, Aditya Sent from my BlackBerryR smartphone from !DEA ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Confidentiality Requirement: This communication, including any attachment(s), may contain confidential information and is for the sole use of the intended recipient(s). If you are not the intended recipient, you are hereby notified that you have received this communication in error and any unauthorized review, use, disclosure, dissemination, distribution or copying of it or its contents is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone or e-mail and destroy all copies of this communication and any attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Award Voting Time - Round 2
It might be helpful to send a notification to those 16 voters whose votes were nullified due to the cut; encouraging them to vote again. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, August 05, 2013 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList Award Voting Time - Round 2 ** Just a reminder, in case you forgot...send votes to arslistawa...@wwrug.commailto:arslistawa...@wwrug.com :) And for stats...we hit 87 votes in round 1...but we lost 16 MVP votes because of the cut from 9 to 3...so you still have the opportunity to make a difference :) On Mon, Aug 5, 2013 at 7:50 AM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: Ok folks, round 2 for MVP (BMC Beyond the call is still accepting votes)here is how Round 2 works. Our field has narrowed from 9 to 3. Your top 3 MVP's this year are David Easter Frederick W Grooms Jason Miller So...here is how it will work, you can still cast your vote for your pick 1st-3rd, or just 1st as some of you chose to do in round 1. If you already cast a vote, your vote still stands, but you can choose to change it if you want. If you chose to vote like this (an actual vote BTW) 1 - Tauf 2 - Jason 3 - Carl here is what I'm doing with that...Tauf and Carl are no longer in the pool, so I take their names off, and Jason slides into first place vote for this person. If you voted for 3 people that are no longer eligible, your MVP vote has been nullified, and you are encouraged to vote again. Both Doug and Ryan are still the only two Beyond the Call nominees, and you can still vote for them if you haven't already...but I won't be accepting changes to this vote. Soyou know who you voted for...any vote for the remaining 3 nominees is automatically carried over to the next round...but you can change that if you so choose... Lets pick an MVP folks :) On Mon, Jul 22, 2013 at 2:16 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available, which brings its own challenges. The voting will run 4 weeks this year. I'm going to run it as several voting rounds with people being eliminated, and by the final round have finalists. This year we have a record number of nominees. Here are the rules. * Voting starts now and ends Sunday August 18th at 5PM EST * Voting is by the Individual REAL person, so redistribution lists don't vote, your identity must be known, and those that have multiple subscriptions still get only one vote * BMC Software employees on the ARSList are eligible to vote * All decisions of myself or the oversight panel are final (if I have to make a controversial decision, I confer with 3 past MVP winners for their opinion) * The Award will be made on Thursday October 3rd at WWRUG13: Award Ceremony during the WWRUG Awards keynote. [no one knows the winner(s) until then, well okay, except me and Daniel] * PLEASE SEND VOTES TO arslistawa...@wwrug.commailto:arslistawa...@wwrug.com FOR THEM TO COUNT MVP VOTING FORMAT: Each Person voting gets to vote for their top 3 picks. 1st, 2nd, 3rd, each position has a weight to it. At the end of 2 weeks, we will have a runoff of the top 3 nominees where we will use the same format, which should give us a clear winner, if a tie does occur, we will cull the 3rd place votes and see if that gives a winner. In the unlikely event that we still don't have a winner, then just the top 1 vote will count. If then, we still have a tie, Daniel and I will confer with past winners to break the tie. MVP Nominees are Axton Grams - Winner of the MVP in 2006, he is a steady member of the community that provides resources both on and off list. His nomination this year called out his knowledge of integrations and server setups as a key factor of his helpful nature. Carl Wilson - While a relative newcomer to the ARSList, Carl has been part of the BMC Remedy community for quite a few years and since joining the list has helped many members with a variety of problems. His nomination this year specifically called out his knowledge on SRM and ITSM. Clair Sanford - Clair is a staple of the ARSList, both asking questions and answering other peoples questions. Her nomination this year didn't call out any specific areas of expertise, but instead discussed her general knowledge and willingness to help anyone. David Easter - David is an ever present authority an all things Remedy. His nomination this year discussed his in depth knowledge of documentation, quite often with links to the official BMC pages. His posts are always thought out and detailed in nature. Frederick W Grooms - A modern day renaissance man, Fred's nomination this year speaks to a
Re: ARSList Award Voting Time
So it seems like there is an active core of around 160 or so posters. 79 votes is about 50% of that. 100%+ would be excellent but 50% turnout is nothing to sneeze at. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, August 02, 2013 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: ARSList Award Voting Time ** I think for me you should actually find 3 different address that I've posted from...but that's beside the point :) On Fri, Aug 2, 2013 at 7:29 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** Just to update some statistics (I ran some Access queries against my outlook PST of the list) 7311 Messages Since October 2012 741 Individual From posters 160 From posted at least 10 posts I use From as people like LJ have posted from 2 different addresses (at least according to Access) LJ, And even adding both your From addresses is still less than 5% of the list total since October 2012 Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Friday, July 26, 2013 2:17 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARSList Award Voting Time ** That is true...it may be back when 1/3 of the users responded...it may have been a significantly smaller list...and yes..you didn't come out and SAY it...but I'm sure I account for about 80% of the posts on the list :D On Fri, Jul 26, 2013 at 1:11 PM, Cecil, Ken wrote: ** I think the majority of those 740 only pay attention to the list when they have an issue they need help with and probably won't even read this thread. How many of those 740 posted more than 10 times since October (more than once a month)? I bet that 80% of the post come from less than 20% of the people. What is a good turnout depends on how many people are actual active in the list. So I'd say if you get 10% or more (and I hope you do) or more than 74 votes per round then you are getting a good turnout. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, July 26, 2013 2:51 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARSList Award Voting Time ** My bad...I used the wrong email address :)it is .com, not .org arslistawa...@wwrug.commailto:arslistawa...@wwrug.com -Original Message- On Fri, Jul 26, 2013 at 12:32 PM, LJ LongWing wrote: So, Daniel and I have been talking offline regarding 'what is a good turnout'. Daniel says that 740 people have posted to the list since roughly 10/1/12...at this moment we are at 51 voters...that is roughly 6.9% of the readership that cares enough to look at the list and vote. Looking at the US Presidential election, we average somewhere in the 50% turnout range, Daniel says that during its hay day, the voting got roughly 1/3 of the population voting...in this case that would be about 250 votes...we aren't even at 10% and I'm not sure if we will be able to reach it...so I pose this question to the list...and I would like to spark a lively discussion and debate on the list regarding this topic. If you haven't voted yet, why not? I have heard discussions in the past along the lines of 'I don't pay enough attention to be able to make an informed decision'...I counter that with 'you don't think that stops the US public when voting for their president, do you?'...no...that's not the right message...I'll counter with 'then pay more attention, do the research in your own mailbox, and help promote someone's career' Honestly, I have never gotten a job offer based on my nomination to MVP, nor my win last year, but I will tell you that my participation in this list has made me a better developer, and I think I speak for YOU, yes you...reading this, that you are a better developer, more aware of what trends are happening, and better equipped to do your job because of this list. Subscription to the list is free, but I'm positive that running the list isn't free...someone is paying for the servers and bandwidth necessary to maintain it (no clue who foots those costs, but my guess would be Daniel) I would say get off your butt and vote...but most of us type while sitting...so in this case I want you to stay sitting (if that's how you write emails), and send an email to arslistawa...@wwrug.com...votemailto:arslistawa...@wwrug.com...vote for your top 3, and whomever you feel deserves the BMC Beyond the Call most. So...out of the 740 people that posted in the last 'year' on the list...how many can we get to care enough about this award? -Original Message- On Wed, Jul 24, 2013 at 4:04 PM, LJ LongWing wrote: Interesting stats for you..42 votes thus far...out of the 11 nominees in both categories...only 5 of them have even voted yet
Re: Add a new Work Info Type to Incident
I see this behavior with the buttons grayed out when selecting the field when I have clicked on Show fields not in view. I think you need to add the field to a view temporarily or select a view one that it is already on. If you look at the Default User View of the Help Desk form instead of Best Practices View the field should be in the view already. Then select the field from either just tree overview or table overview mode of the outline. When I do that, the buttons are not grayed out. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thomas Sent: Friday, July 26, 2013 3:34 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident Got to bother you once more with this, my development skills seem to be a bit rusty. Why can't I add or remove values to field z1D_Activity_Type? The buttons in Dev Studio are just grayed out. I can only edit the existing values. Cheers, Thomas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSList Award Voting Time
I think the majority of those 740 only pay attention to the list when they have an issue they need help with and probably won't even read this thread. How many of those 740 posted more than 10 times since October (more than once a month)? I bet that 80% of the post come from less than 20% of the people. What is a good turnout depends on how many people are actual active in the list. So I'd say if you get 10% or more (and I hope you do) or more than 74 votes per round then you are getting a good turnout. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, July 26, 2013 2:51 PM To: arslist@ARSLIST.ORG Subject: Re: ARSList Award Voting Time ** My bad...I used the wrong email address :)it is .com, not .org arslistawa...@wwrug.commailto:arslistawa...@wwrug.com On Fri, Jul 26, 2013 at 12:32 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: So, Daniel and I have been talking offline regarding 'what is a good turnout'. Daniel says that 740 people have posted to the list since roughly 10/1/12...at this moment we are at 51 voters...that is roughly 6.9% of the readership that cares enough to look at the list and vote. Looking at the US Presidential election, we average somewhere in the 50% turnout range, Daniel says that during its hay day, the voting got roughly 1/3 of the population voting...in this case that would be about 250 votes...we aren't even at 10% and I'm not sure if we will be able to reach it...so I pose this question to the list...and I would like to spark a lively discussion and debate on the list regarding this topic. If you haven't voted yet, why not? I have heard discussions in the past along the lines of 'I don't pay enough attention to be able to make an informed decision'...I counter that with 'you don't think that stops the US public when voting for their president, do you?'...no...that's not the right message...I'll counter with 'then pay more attention, do the research in your own mailbox, and help promote someone's career' Honestly, I have never gotten a job offer based on my nomination to MVP, nor my win last year, but I will tell you that my participation in this list has made me a better developer, and I think I speak for YOU, yes you...reading this, that you are a better developer, more aware of what trends are happening, and better equipped to do your job because of this list. Subscription to the list is free, but I'm positive that running the list isn't free...someone is paying for the servers and bandwidth necessary to maintain it (no clue who foots those costs, but my guess would be Daniel) I would say get off your butt and vote...but most of us type while sitting...so in this case I want you to stay sitting (if that's how you write emails), and send an email to arslistawa...@wwrug.com...votemailto:arslistawa...@wwrug.com...vote for your top 3, and whomever you feel deserves the BMC Beyond the Call most. So...out of the 740 people that posted in the last 'year' on the list...how many can we get to care enough about this award? On Wed, Jul 24, 2013 at 4:04 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: Interesting stats for you..42 votes thus far...out of the 11 nominees in both categories...only 5 of them have even voted yet, and only one of them voted for themselves :) On Tue, Jul 23, 2013 at 11:07 AM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: Wow...that lost steam ALLOT faster than expected...I hope I don't need to be like those political ads that you see 5 times in a 1 hour sitcom that you are watching. Ok...we have 4,200 subscribed email addresses (who knows how many of those are distribution lists, so no real way of knowing actual subscriber base that will read this), we had roughly 7,000 posts since the beginning of October last year. Now, granted, there are those people that only read their ARSList in daily digest format, so they may not have noticed the email yesterday...but seriously...only 12 people voting in the first day is a bit weak...especially with the outcry that we had last year about people caring about this. So...lets get some votes in to arslistawa...@wwrug.commailto:arslistawa...@wwrug.com Remember, give me your 1st, 2nd, and 3rd choice for MVP, and your BMC Beyond the Call vote as well we want to make sure the most deserving people are on that final 3 list for MVP, and the only way we can get that is if you tell us who deserves it. On Mon, Jul 22, 2013 at 2:45 PM, LJ LongWing lj.longw...@gmail.commailto:lj.longw...@gmail.com wrote: Claire, Please accept my sincerest apologies in the misspelling of your name. It is now time to VOTE for this years ARSList MVP and BMC Beyond the Call. The rules changed a bit this year regarding the nomination process, which allows us to have a larger pool of nominees than would normally be available,
Re: Add a new Work Info Type to Incident
Yes, that will work if you have it in the version of Dev Studio that you are using (it was added somewhere between 7.5 and 7.6.04). It is an icon in the upper right of the Outline toolbar if you have it. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:35 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident ** In Dev studio, you can just click the icon to show fields not in view in the list and then sort alphabetically. That way you don't need to add it. Sent from my iPhone On Jul 25, 2013, at 9:32 AM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Thomas, Here are all the places that I know of that I had to change it on our 7.6 system HPD:Incident_Create -'z1D_Activity_Type'(301398600) HPD:Help Desk -'z1D_Activity_Type'(301398600) HPD:Help Desk Dialogs -'z1D_Activity_Type'(301398600) HPD:WorkLog -'Work Log Type'(100170) The fields are there, if you don't see them in a view you can temporarily add it to a view, add the menu entry, then remove it from the view. (It's a little silly that this wasn't data driven and you have to touch so many places to add a menu entry.) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.netmailto:thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
Thomas, Here are all the places that I know of that I had to change it on our 7.6 system HPD:Incident_Create -'z1D_Activity_Type'(301398600) HPD:Help Desk -'z1D_Activity_Type'(301398600) HPD:Help Desk Dialogs -'z1D_Activity_Type'(301398600) HPD:WorkLog -'Work Log Type'(100170) The fields are there, if you don't see them in a view you can temporarily add it to a view, add the menu entry, then remove it from the view. (It's a little silly that this wasn't data driven and you have to touch so many places to add a menu entry.) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:17 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.netmailto:thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add a new Work Info Type to Incident
If you are going across the board there is also these two that I know of: TMS:Task - 'z1D_WorkInfoType' (10001824) TMS:WorkInfo - 'WorkInfoType' (10001950) And probably several more. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Downing, Ryan Sent: Thursday, July 25, 2013 9:39 AM To: arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident ** Hi Thomas, You may also want to check the following forms to ensure that you keep consistency throughout installed applications :) : FIELD.FIELDNAME FIELD.FIELDID ARSCHEMA.NAME z1D_Activity Type* 301398600 CHG:Change Dialogs z1D_Activity Type* 301398600 CHG:Change Dialogs Classic z1D_Activity Type 301398600 CHG:ChangeInterface z1D_Activity Type 301398600 CHG:ChangeInterface_Create z1D_Activity Type* 301398600 CHG:Infrastructure Change z1D_Activity Type* 301398600 CHG:Infrastructure Change Classic z1D_Activity_Type 301398600 HPD:Help Desk z1D_Activity_Type 301398600 HPD:Help Desk Classic z1D_Activity_Type 301398600 HPD:Help Desk Dialogs z1D_Activity_Type 301398600 HPD:Help Desk Dialogs Classic z1D_Activity_Type 301398600 HPD:IncidentInterface z1D_Activity_Type 301398600 HPD:IncidentInterface_Create z1D_Activity Type* 301398600 PBM:Dialogs z1D_Activity Type* 301398600 PBM:Known Error z1D_Activity Type 301398600 PBM:KnownErrorInterface z1D_Activity Type* 301398600 PBM:Problem Investigation z1D_Activity Type 301398600 PBM:ProblemInterface z1D_Activity Type 301398600 PBM:ProblemInterface_Create z1D_Activity_Type 301398600 PBM:Solution Database z1D_Activity_Type 301398600 PBM:SolutionInterface z1D_Activity_Type 301398600 RKM:Knowledge Management Dialogs z1D_Activity Type* 301398600 RMS:Dialogs z1D_Activity Type* 301398600 RMS:Release z1D_Activity Type* 301398600 RMS:ReleaseInterface z1D_Activity Type* 301398600 RMS:ReleaseInterface_Create Regards, Ryan. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:35 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident ** In Dev studio, you can just click the icon to show fields not in view in the list and then sort alphabetically. That way you don't need to add it. Sent from my iPhone On Jul 25, 2013, at 9:32 AM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Thomas, Here are all the places that I know of that I had to change it on our 7.6 system HPD:Incident_Create -'z1D_Activity_Type'(301398600) HPD:Help Desk -'z1D_Activity_Type'(301398600) HPD:Help Desk Dialogs -'z1D_Activity_Type'(301398600) HPD:WorkLog -'Work Log Type'(100170) The fields are there, if you don't see them in a view you can temporarily add it to a view, add the menu entry, then remove it from the view. (It's a little silly that this wasn't data driven and you have to touch so many places to add a menu entry.) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Thursday, July 25, 2013 9:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add a new Work Info Type to Incident It's z1d_activity_type What version are you on? Sent from my iPhone On Jul 25, 2013, at 9:12 AM, Thomas thomas.anders@atos.netmailto:thomas.anders@atos.net wrote: Tauf, Thanks, however I cannot find a field named z1d_activity in our HPD:Help Desk form in none of the views. br thomas __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org Where the Answers Are, and have been for 20 years This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Routine SQL Remedy database maintenance/health check
Any of you that are using MS SQL for your Remedy database… Do you perform any regular or routine maintenance, utilities, scripts, or other health checks on the AR System database to help keep things running smoothly? Ken. ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Adding status reason column to overview console
Here are my notes from when we added SLM Status of Incidents to the Overview Console. o On SHR:ARDBC_OverviewConsoleTemplate add a new field with the same properties as the SLM Status field on the HPD:Help Desk Form. zhub_SLM Status (Public permissions) o On SHR:ARDBC_OverviewConsole add a new field with the same properties as the SLM Status field on the HPD:Help Desk Form and the same ID as the SHR:ARDBC_OverviewConsoleTemplate field added above. zhub_SLM Status (Public permissions) o On SHR:Overview Console create a new column for the new field created above zhub_col_SLM Status (Public permissions) o Create an entry on the SHR:ARDBCfields form to map the Field ID of the SLM Status field on the HPD:Help Desk form to the field ID of the new zhub_SLM Status on the vendor form. Set the FormGUID of the entry to MAINHELPDESK. o Kill arpluggin for it to restart. Maybe you can compare what you did to that. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Steve Kallestad Sent: Wednesday, June 12, 2013 11:49 PM To: arslist@ARSLIST.ORG Subject: Re: Adding status reason column to overview console ** I just took a peek at a 7.6.4 environment and it's already mapped there as well. Look for multiple records in SHR:ARDBCFields where MAINHELPDESK/100150 is mapped and slim it down to the one provided out of the box. Then try adding in the field ConsolidatedStatusReason into your table and see if it's not populated for you already. If it's still not populating a server restart couldn't hurt and you definitely need to flush the MT cache. In the thick client clearing the arf/arv files is always good too. Sounds to me like you've done everything right except maybe running into an already-mapped field. On Wed, Jun 12, 2013 at 7:48 PM, Robert Gajic robert.ga...@lmal.com.aumailto:robert.ga...@lmal.com.au wrote: ** Yeah I have taken a sql log and it is being queried (and no errors) T2067.C1,C10,C7,C100164,C179,C23009,C301626500,C100217,C100218,C100163,C3,C100161,C100150 FROM T2067 WHERE (((T2067.C23009 = 'MAINCHANGE') AND ((T2067.C100427 = 'SGP0391') OR (T2067.C100427 = 'SGP0017') OR (T2067.C100427 = 'SGP0993') OR (T2067.C100427 = 'SGP0029') OR (T2067.C100427 = 'SGP0186') OR (T2067.C100427 = 'SGP0026') OR (T2067.C100427 = 'SGP0025')) AND (T2067.C11 = 'Australian Taxation Office') AND ((T2067.C7 = 1) OR (T2067.C7 = 2) OR (T2067.C7 = 3) OR (T2067.C7 = 4) OR (T2067.C7 = 5) OR (T2067.C7 = 6) OR (T2067.C7 = 7) OR (T2067.C7 = 8) OR (T2067.C7 = 9))) OR ((T2067.C23009 = 'MAINHELPDESK') AND ((T2067.C100079 = 'SGP0391') OR (T2067.C100079 = 'SGP0017') OR (T2067.C100079 = 'SGP0993') OR (T2067.C100079 = 'SGP0029') OR (T2067.C100079 = 'SGP0186') OR (T2067.C100079 = 'SGP0026') OR (T2067.C100079 = 'SGP0025')) AND (T2067.C11 = From: Robert Gajic Sent: Thursday, 13 June 2013 10:37 AM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: Adding status reason column to overview console Hi Guys, I have read articles in developer communities etc on how to do this but am still having trouble. This will be long winded but hopefully I can get some help on how to add status reason to overview console (incident to start with). We are running with 7.6.03 (no patch) sql database on windows. 1. Ensure that status reason exists on template form ( I went with Help Desk Status_Reason with field ID of 100150 2. Add if not there, a record on the ARDBC Fields form for the mapping 3. Added column for status reason (I added both consolidated status reason and status reason as I was experimenting with both and made sure permissions were given 4. Killed plugin and eventually restarted arservice but nothing turns up under status reason. Any thoughts would be very much appreciated! Robert Gajic ESMC Remedy Developer Lockheed Martin Australia Level 2, 53 Wentworth Avenue Kingston ACT 2604 Australia P.O. Box 6003 Kingston ACT 2604 Australia E-mail: robert.ga...@lmal.com.aumailto:robert.ga...@lmal.com.au This message is intended only for the use of the intended recipient(s) If you are not an intended recipient, you are hereby notified that any use, dissemination, disclosure or copying of this communication is strictly prohibited. If you have received this communication in error please destroy all copies of this message and its attachments and notify the sender immediately _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** This email and any files transmitted with it
No response from Web Service
I am testing calls to some of the OOTB ITSM Web Services. Many appear to be working fine. However, the most important one that we'd like to use (HPD_IncidentInterface_WS to pull up a list of users Incidents on our Intranet Portal) is not returning a response and the SOAP UI tool just times out after about a minute of waiting for a response. I used Fiddler to see the http traffic. I can see were SOAP UI is sending the request to the Mid Tier but there is absolutely no response traffic. As a control I do receive a response from the TMS_TaskInterface web service. Has anybody else already run into this. I haven't modified the web services. Is there something simple I have overlooked? Here is the call I am making. soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:HPD_IncidentInterface_WS soapenv:Header urn:AuthenticationInfo urn:userNameUserName/urn:userName urn:passwordPassword/urn:password /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:HelpDesk_Query_Service urn:Incident_NumberINC00359107/urn:Incident_Number /urn:HelpDesk_Query_Service /soapenv:Body /soapenv:Envelope Also, If I put in an invalid username/password combination I do get an error response back right away. This is ITSM 7.6 and ARS 7.5.0 patch 008, Windows 2008, MS Sql, Tomcat and IIS Thanks, Ken. ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13 - Call for Papers Announcement
Please clarify the deadlines. :Point 8a states the deadline for submission of ABSTRACT, SYNOPSIS and TOPIC is May 15th. :However points 4 and 5 indicate that the topic will be reviewed and selection notices will be sent out by the May 15th. Is that timing correct? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of bullcreek.com Sent: Tuesday, April 02, 2013 11:53 AM To: arslist@ARSLIST.ORG Subject: WWRUG13 - Call for Papers Announcement The WWRUG2013 Advisory Board is excited to announce that the Call for Papers is officially open as of April 2, 2013 for the WWRUG13 Conference! The Process: Our process involves a few steps ? 1. Login to the portal (www.wwrug.org/register) and create an account (will require your Bio ? 1000 characters or less, Photo, and shirt size). 2. Once created, you will use this account to login and submit your topics (www.wwrug.org), including a Synopsis (summary of your topic, brief ? 750 characters or less), and an Abstract (full description of the topic). 3. Select the Technical Skill Level (Entry Level, Intermediate, Advanced, or None), Classification (Product, Service, Case Study, Educational, Integration, or Other), Categorization (AR System ? Core, ITSM, CMDB, ADDM, Custom Application, OnDemand or Other), and Specification (Technical, Management, Training, Vendor or Other). 4. Topics will be reviewed and notices of status will be sent to you as the submitter by 15 May 2013. 5. If your topic is selected by the WWRUG13 Board, you will be notified by 15 May and will be asked to submit a rough draft of your presentation (in the format of the PowerPoint template downloaded from the portal) using your account and the portal where the account was created. HELPFUL TIPS TO MINIMIZE THE REVISIONS ON YOUR PART (aka - common errors found by WWRUG Advisory Board): A. Ensure you download the template from the portal B. Omit any extra formatting (like company specific headers, footers, proprietary notices, etc.) C. Review each page to make sure you have the page number, header, footer, in place D. All slide titles need to be on a single line E. Make sure the font is consistent throughout the entire presentation F. Graphics may not cover the header, footer or page number, must be visible on the page and not extend past the borders G. Use spell check to ensure your content is spelled correctly 6. Once the WWRUG Advisory Board reviews your draft, you may be asked to make changes and upload them via the portal. 7. Deadlines are strictly enforced this year. As part of the submission process, you will be presented with the Speakers Agreement and asked to agree with the terms before you can proceed. Failure to meet the deadlines will result in your topic being dropped from the Conference, no exceptions. 8. The deadlines are listed here below: a. Submission of ABSTRACT, SYNOPSIS and TOPIC ? Due Date of May 15, 2013 b. Submission of rough draft of PRESENTATION to be considered by WWRUG ? Due Date of June 15, 2013 c. Revision and editing as required by WWRUG d. Submission of revisions to WWRUG ? Due Date of July 11, 2013 General Information: 1. If your topic is selected, your Conference fees will be ?Paid in Full,? if you register for the conference by May 31, 2013. 2. ALL DRAFTS must use the WWRUG13 Template provided on the website via the portal. Submissions not using this format will be rejected. 3. ALL revisions will be uploaded to the site, no emailed submissions or updates will be accepted. To create your account use this link: (www.wwrug.org/register) If you already have an account - submit your topic, download the PowerPoint template, upload your draft or revisions, login to the portal by using this link: (www.wwrug.org) To view this information on our webpage go to http://www.wwrug13.com/papers.html We have a short window based upon the timelines above but we already have two papers from industry veterans! Phil Bautista http://www.wwrug.com/contact_phil.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses.
Re: Email distribution services
We set up distribution lists on our corporate email system then just set Remedy to email the notification to the smtp address of the distribution list. Example: dl-sap-ugrent-issue-not...@company.commailto:dl-sap-ugrent-issue-not...@company.com The members of the dl for our notifications are managed by the Service Desk. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman Sent: Thursday, March 14, 2013 5:24 PM To: arslist@ARSLIST.ORG Subject: OT: Email distribution services ** Howdy, I flagged this as off-topic since it really isn't a Remedy question per se, though it does involve a Remedy system. We need to send different kinds of notifications from ARS to various distribution lists. We would rather not build up these lists within ARS (mainly because many of the recipients don't have Remedy access; also so I won't have to be the one maintaining the distribution groups; and finally so ARS would only have to send one message to 1-5 recipients instead of 487). So we were thinking about setting up a separate server running Mailman, Listserv or similar, and maintain the distribution lists on that platform. However, management said, why worry ourselves with more infrastructure? and suggested looking into a commercial distribution service. For example, when Pottery Barn/Gap/whatever sends out a weekly marketing email, at the end of the email it says Powered by MegaSpammer or some such. Trouble is, these seem tailored to sending out feature-laden emails (as opposed to the plain text we need to send out), and to one particular distribution list. So, I'm back to looking for something like Mailman or Listserv, but paying someone else to take care of it (all we'd have to do is configure our mailing lists and send our messages). Can anyone recommend something like this? (Alternately we're thinking of getting a virtual server on the cloud somewhere like AWS, then installing Mailman on it, but then we'd still be on the hook for maintaining Mailman, and management prefers that we wouldn't even have to do that.) I wouldn't be surprised if I've overlooked something really obvious, but so far all I'm finding are the Powered by SpamRockets with the fancy HTML templates etc. Thanks, I'm Joe Castleman _ARSlist: Where the Answers Are and have been for 20 years_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Dev Studio Error getting list of Active Link objects
I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? Errors encountered while retrieving Active Links list from servername. ERROR (300): Malloc failed on server; (ARERR 5087) [cid:image001.png@01CE1FE6.C3DD9160] It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.png
Re: Dev Studio Error getting list of Active Link objects
Doug, Will 7.6.4 (SP4) Dev Studio work against AR System 7.5? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: Wednesday, March 13, 2013 12:42 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? Errors encountered while retrieving Active Links list from servername. ERROR (300): Malloc failed on server; (ARERR 5087) [cid:image001.png@01CE1FEA.72028860] It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.png
Re: Dev Studio Error getting list of Active Link objects
Sound reasonable. Looks like both C and D drive on the apps and DB server have over 50% free. Do you know how to tell the path of the temp space the service is using? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Wednesday, March 13, 2013 12:52 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Ken: I've seen this in the past when the server daemon (or service in your case) can't write to the temp folder due to permissions, full disk, etc. Just in case it helps, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug [doug.tan...@compass-usa.com] Sent: Wednesday, March 13, 2013 12:41 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? Errors encountered while retrieving Active Links list from servername. ERROR (300): Malloc failed on server; (ARERR 5087) [cid:image001.png@01CE1FEA.BCF16CB0] It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 yearsinline: image001.png
Re: Dev Studio Error getting list of Active Link objects
Here is what I have in there: -vmargs -Xms512m -Xmx1024m Also, this same instance of Dev Studio has no problem pulling up the Active Links list off of our dev ar server. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: Wednesday, March 13, 2013 1:06 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** While you are poking around, you might as well look in your Dev Studio install path for devstudio.ini and open it in a text editor. Make sure the memory settings are up adequate. Mine are set for : -Xms512m -Xmx1024m -JDHood On Wed, Mar 13, 2013 at 1:00 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Sound reasonable. Looks like both C and D drive on the apps and DB server have over 50% free. Do you know how to tell the path of the temp space the service is using? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Wednesday, March 13, 2013 12:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Ken: I've seen this in the past when the server daemon (or service in your case) can't write to the temp folder due to permissions, full disk, etc. Just in case it helps, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug [doug.tan...@compass-usa.commailto:doug.tan...@compass-usa.com] Sent: Wednesday, March 13, 2013 12:41 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? Errors encountered while retrieving Active Links list from servername. ERROR (300): Malloc failed on server; (ARERR 5087) It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20 years_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Dev Studio Error getting list of Active Link objects
On the arserver.exe process on the server: the process is currently taking up 750 MB private bytes of memory. When I try to get the Active Link list I see it go up to about 844 MB before I get the error then after the error it goes back down to about 750 MB Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Wednesday, March 13, 2013 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Ken: IIRC, the Windows service honors the system-wide Temp environment variable. It might look at the TMP env var, but most servers have the two variables set to the same value. If the service runs under some account other than Local System, check the user environment variables for that account to make sure there's no override on the system vars. Also, if you haven't looked at the memory utilization, you might want to check that out. --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken [kce...@hubbell.com] Sent: Wednesday, March 13, 2013 13:00 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Sound reasonable. Looks like both C and D drive on the apps and DB server have over 50% free. Do you know how to tell the path of the temp space the service is using? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Murnane, Phil Sent: Wednesday, March 13, 2013 12:52 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Ken: I've seen this in the past when the server daemon (or service in your case) can't write to the temp folder due to permissions, full disk, etc. Just in case it helps, --Phil From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug [doug.tan...@compass-usa.com] Sent: Wednesday, March 13, 2013 12:41 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Dev Studio Error getting list of Active Link objects ** Make sure Dev Studio is 7.6.4 (SP4) Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, March 13, 2013 12:40 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Dev Studio Error getting list of Active Link objects ** I cannot pull up the list of Active Links in dev studio on our production server. Any ideas? Anyone else ever have this? Errors encountered while retrieving Active Links list from servername. ERROR (300): Malloc failed on server; (ARERR 5087) [cid:image001.png@01CE2016.05119210] It is just Active Links all the other object types pull up fine, even the Active Link Guides list. AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 Thanks, Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Greg Donalson Sent: Wednesday, March 13, 2013 10:29 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Incident Managment Issue 7.6 SP4 - Urgent ** Hi Ramy, Make sure the user has a Default Support Group. Greg From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ramy S. Ayoub Sent: Wednesday, March 13, 2013 9:15 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Managment Issue 7.6 SP4 - Urgent ** Dears , when selecting template and try to submit ticket below error appear Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Organization (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group ID (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Group (ARERR 326) Required field cannot be blank. : HPD:Help Desk Assignment Log : Assigned Support Company (ARERR 326) but when set assignment ( Auto Assignment ) ticket created !!! - Any Idea _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.comhttp://www.hubbell.com/ - Hubbell Incorporated _ARSlist: Where the Answers Are and have been for 20
Re: Mid Tier administration password
Or... We could just go in and change it for them ;-) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Tuesday, March 12, 2013 3:56 PM To: arslist@ARSLIST.ORG Subject: Mid Tier administration password Hello, I found this couple of paragraphs in an SSO Plugin newsletter and thought it was worth sharing. We see a lot of Mid Tier deployments and have noticed that the Mid Tier configuration password is almost never changed from the default value, arsystem. This poses a security risk, particularly when running a Mid Tier on the Internet - it doesn't take long to find a few public Mid Tiers with the default administration password. SSO Plugin displays a warning on the status page when the default password is set, so if you haven't changed your Mid Tier administration password, why not change it now? John -- JSS SSO Plugin for BMC, HP, CA, Kinetic, Jasper and more. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Upgrade ITSM 7.6.04SP2 to 8.1 - Wierd error (SEVERE)
Hi guys, the log file attachment didn't come through. And Tony should probably changes his password now :-) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dan Miller Sent: Friday, March 08, 2013 1:44 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade ITSM 7.6.04SP2 to 8.1 - Wierd error (SEVERE) Hi all we are still here plugging away... befroe i give another update, can i just ask if anyone has successfully upgraded a 7.6.04Sp2 ITSM direct to 8.1 yet? just checking :-) update on issue (by the way, this has gone to BMC support, they said they were reviewing logs, but no reply yet) From looking in the log files we could see these errors which show that there was problem migrating these forms during the upgrade. [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- ARImport() for chg_deplapp.def returned non-zero return code 2 [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- 314 Field does not exist on current form CHG:ChangeInterface : 103216 [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- 314 Field does not exist on current form CHG:ChangeSelfJoin : 112 [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- 314 Field does not exist on current form CHG:ChangeRiskDerivedTemplateFieldSelectionLookup : 10 [ERROR][Fri Mar 08 11:26:25.161] ImportFileNode- 314 Field does not exist on current form CHG:ChangeRiskDerivedFactorsTemplateLookup : 300207500 [ERROR][Fri Mar 08 11:26:25.167] ImportFileNode- 392 Field/VUI name must be unique for the form -- there is already a field or VUI using this name Column I looked at the CHG:ChangeSelfJoin form. In a clean 7.6.04 SP2 install the 112 field is not present. In a clean install of 8.1 the 112 field is present. So using the Dev studio I exported the CHG:ChangeSelfJoin form from a clean install and imported it to the pre ITSM upgrade server and got no errors. It then tried the same action on CHG:ChangeRiskDerivedTemplateFieldSelectionLookup CHG:ChangeRiskDerivedFactorsTemplateLookup forms but got the message saying 314 Field does not exist on current form CHG:ChangeRiskDerivedFactorsTemplateLookup : 300207500 I ran the RIK command rik.exe defnimp -f e:\chg_deplapp.def -m migrate -x VBMC41-IEDRW -t 0 -u tony.reel -p BTsu99ort# -C -l e:\riktony.log -L –v and the resulting logs are attached but they give the same error messages. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Add status reason to In Progress status
Ron, I did this recently with In Progress and Assigned Status Reasons. You are on the right track and almost there as long as you don't care about the process flow bar stuff... The selection code on the record does need to match the Menu ID. ...that the selection code field on sys:status reason menu items cannot be modified even when creating a new record... This is a known bug. You need to do is edit the SYS:Status Reason Menu Items form and make that field editable. Then for any records you create make that match the menu id on the hidden status reason field. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, January 03, 2013 3:45 PM To: arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I see the pending option on the flow bar, I didn't know it was there before. Typically I've just manually set the status to pending and chosen a reason. I'd like to do the same for in progress. I went through all the AL's for 'Window Loaded' on HPD:Help Desk and only found one that sets the z1D_CurrentDatabaseStatus field to $Status$ which isn't the status reason field. It's likely I'm missing something. I believe the z1D_status_reason field gets its menu options from a menu object that pulls up from the status reason menu items. Not sure what I would do different there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 11:18 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I guess it is only the Pending status reason you can pick from the process flow bar. You need the AL to set the field when you load the screen. Did you add the menu option to the z1D_Status_Reason field? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, January 03, 2013 11:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** Thanks. I've done the first two items as mentioned in the OP. It's funny the KB article didn't mention anything about the selection code matching the menu ID and that the selection code field on sys:status reason menu items cannot be modified even when creating a new record. I'm not sure I understand what a status reason has to do with an entry in the process flow bar. I just to choose a status reason for incidents in the 'In Progress' status. Seems a simple enough concept. In any case, I found the AL that was clearing the field (HPD:SHR:OnDisplay_100_SetTempStatusReason) though that's not the only issue. I disabled that AL and now I can select the reason, press 'save' and the field remains. If I re-open the record, the field is once again empty. Not sure where to look now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 10:23 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** Ron - was looking for something else but found this on BMC's site https://kb.bmc.com/infocenter/index?page=contentid=KA298073actp=searchviewlocale=en_USsearchid=1357237212596 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 9:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I haven't done a status reason for Incident but I have for Change. Did you update the SYS:Status Reason Menu Items form? You will have to add a record there. If you want it to show in the flow bar you will have to add records to the VIS:ProcessFlowStructureSetup form. Don't forget the Interface form too. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, January 03, 2013 8:46 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Add status reason to In Progress status ** Hello all, I've added the reasons to this status in the status_reason_hidden field and entries to the sys:status reason menu items form. The reasons appear on the HPD:Help Desk screen but when I save an entry, the reason field is blanked out. I looked to see if I could find an active link that's wiping out the value and I first thought it was HPD:INC:Status_100_ClearReason but even after disabling that object, the entry is still wiped out. I'm not sure where to look now. Any thoughts? Thanks again, Ron _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been
Re: Add status reason to In Progress status
Yes I forgot. I have just disabled it since we also use status reasons for assigned. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lou Sent: Thursday, January 03, 2013 4:24 PM To: arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I did this recently there is code that removes the status reason based on selections from. Take a look at filter HPD:INC:ClearStatusReason_210 and add 'status' !=In Progress On Jan 3, 2013, at 4:17 PM, Peters, Ron rpet...@columbia.commailto:rpet...@columbia.com wrote: ** Yep, I don’t care about the flow bar. I had already made the field read/write so I could create entries to match the hidden status reason ID field. I had done this a year or so ago to add a reason to the resolved status and that seemed to work fine. It’s weird that with the in progress status the reason keeps getting wiped out. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, January 03, 2013 12:56 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** Ron, I did this recently with In Progress and Assigned Status Reasons. You are on the right track and almost there as long as you don’t care about the process flow bar stuff… The selection code on the record does need to match the Menu ID. “…that the selection code field on sys:status reason menu items cannot be modified even when creating a new record…” This is a known bug. You need to do is edit the SYS:Status Reason Menu Items form and make that field editable. Then for any records you create make that match the menu id on the hidden status reason field. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, January 03, 2013 3:45 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I see the pending option on the flow bar, I didn’t know it was there before. Typically I’ve just manually set the status to pending and chosen a reason. I’d like to do the same for in progress. I went through all the AL’s for ‘Window Loaded’ on HPD:Help Desk and only found one that sets the z1D_CurrentDatabaseStatus field to $Status$ which isn’t the status reason field. It’s likely I’m missing something. I believe the z1D_status_reason field gets its menu options from a menu object that pulls up from the status reason menu items. Not sure what I would do different there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 11:18 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I guess it is only the Pending status reason you can pick from the process flow bar. You need the AL to set the field when you load the screen. Did you add the menu option to the z1D_Status_Reason field? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peters, Ron Sent: Thursday, January 03, 2013 11:04 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** Thanks. I’ve done the first two items as mentioned in the OP. It’s funny the KB article didn’t mention anything about the selection code matching the menu ID and that the selection code field on sys:status reason menu items cannot be modified even when creating a new record. I’m not sure I understand what a status reason has to do with an entry in the process flow bar. I just to choose a status reason for incidents in the ‘In Progress’ status. Seems a simple enough concept. In any case, I found the AL that was clearing the field (HPD:SHR:OnDisplay_100_SetTempStatusReason) though that’s not the only issue. I disabled that AL and now I can select the reason, press ‘save’ and the field remains. If I re-open the record, the field is once again empty. Not sure where to look now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 10:23 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** Ron – was looking for something else but found this on BMC’s site https://kb.bmc.com/infocenter/index?page=contentid=KA298073actp=searchviewlocale=en_USsearchid=1357237212596 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pargeter, Christie :CO IS Sent: Thursday, January 03, 2013 9:48 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Add status reason to In Progress status ** I haven’t done a status reason for Incident but I have for Change. Did you update the SYS:Status
Re: Any tool similar to Abydos Analyser!!
The source code file on that ftp site seems to be a zip file but is corrupt when I try to open it. Anybody else have success with the source? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, December 13, 2012 10:13 AM To: arslist@ARSLIST.ORG Subject: Re: Any tool similar to Abydos Analyser!! ** I own Abydos Analyser and the notice from BMC I received is below. I'm hoping the product keeps working since it has an 'unlimited' license term but one can never will tell for sure. I would miss this capability to show the visual diagram of system components/relationships. I must have missed those capabilities in Dev Studio or Migrator, which would not be surprising, so if someone knows where that is I'd appreciate the info! Dear Valued Customer, As previously communicated to you in a letter dated April 19, 2012, we are very happy to have successfully completed the acquisition of Abydos, the market-leading provider of process-modeling software for the BMC Remedy IT Service Management applications. This letter provides important details for you about the Abydos technologies you previously licensed. We want to let you know of the general availability of the BMC Remedy IT Service Management Process Designer v 8.3.2 (formerly known as Abydos Designer) product. This latest release of BMC Remedy IT Service Management Process Designer contains important new functionality, bug fixes, as well as upgrades to technology components. New Improved Functionality with Process Designer version 8.3.2: * Multi-tenancy: All processes are now attached to an ITSM company so users can only see processes in the client that belong to their own company; * Localization: The process task names, descriptions and field names are all now localizable through the Process Designer Client; * Performance/Scalability: All previous server components consisting of binaries and C-API based plug-ins have been replaced with a single multi-threaded Java plug-in providing improved performance and scalability for enterprise solutions; * Pre-Defined Queries have been added to the Set Fields action to enable process designers to count records in ITSM forms without needing SQL knowledge; * Create New Request action enhanced to provide wizard-based guide for creation of ITSM Purchase Requests and corresponding line items; * Enhanced Logging: Multiple levels of logging now available with output written to a Remedy form for easy access; * Update Request Action now enhanced to allow updates to any Remedy form with a qualification; * Process Tracker (previously Request Tracker) now runs as a servlet which allows it to run from any combination of servers including server groups and mixed-platform environments; You can get the latest release of this technology from the Product Downloads (EPD) page here: http://www.bmc.com/support/downloads-patches. BMC Software is also announcing the end of life of the Abydos Analyser product. Effective April 18, 2012, BMC Software will no longer market Abydos Analyser and will no longer be licensed in any of the markets we serve. We will continue to support the product up until April 18, 2013 on which date BMC Software will discontinue all support for the Abydos Analyser software. BMC Software does not have any migration plans for Abydos Analyser, however, we are making its source code available to existing licensees under the terms and conditions of the Gnu General Public License v2.0. Further, you will find capabilities similar to those provided by Abydos Analyser in the BMC Remedy Developer Studio and Migrator software for which you are currently licensed as a BMC Remedy Action Request System customer. You can get the source code release of this technology here: ftp://filedownload.bmc.com/ Username: abydos Password: an8ly2er We would also like to take this opportunity to share with you the details on how to obtain assistance from our BMC Customer Support team**. You can now contact BMC Customer Support to assist with any questions or help needed with the BMC Remedy IT Service Management Process Designer product. You can also contact BMC Customer Support to assist with any questions or help needed with your current license of Abydos Analyser until the expiration of your support contract or the end-of-support date listed above (whichever is sooner). You can log a ticket with BMC Customer Support on the web at: http://www.bmc.com/support or by email at customer_supp...@bmc.commailto:customer_supp...@bmc.com. You can also access BMC Customer Support by telephone using one of our local or free phone numbers in your country. There is a full list of BMC Customer Support local and free phone telephone numbers here: http://www.bmc.com/support/support-contacts. When logging a ticket via web, email or telephone, please remember to quote your BMC Support
Re: ARERR 300 Malloc failed on server
Thanks, I'll load process explorer on there and watch it. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, October 25, 2012 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, I would agree that 1.2 on a 64Bit OS is a bit hard to explain the malloc error. How did the overall system resources look at the time? I have found at times that the memory size is a bit hard to determine. I use a SysInternals tool 'Process Explorer' to look at things. One thing that I have found is that the memory on my server (32 Bit) tends to crap out when the 'Virtual Size' hits 2 GB, not necessarily when the 'Private Bytes' hits 2 GB...and I have sometimes seen a great disparity between the two values. I additionally try to look at the 'Max Memory Usage' column (that you can add) to see if at any point it actually spiked higher. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, October 24, 2012 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Simon, The servers are Windows Server 2003 Enterprise 64 bit with 10 GB RAM. David, New changes transported to production over since the beginning of September. LJ, That is what I thought. When everything hit the fan yesterday the arserver.exe process was only using ~1.2 GB of RAM. It is a 64 bit OS so I think that seems pretty low to cause an out of memory issue? Lisa, We get the error in both the Mid Tier and WUT. Thanks guys, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, October 24, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server What O/S are you running on? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, 25 October 2012 9:43 a.m. To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server We are getting this error intermittently over the past couple of weeks Have you recently customized anything in that area? I've seen this happen when access rights to a newly-created field are not properly defined. -D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, October 24, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, It sounds like your arserver was bouncing up against a upper memory limit. This can happen sometimes with memory leaks that don't properly release memory once used. A restart of the service brings the system back down to initial minimums of startup. You may want to make sure that you are on the most recent patch of 7.5 to ensure that any known issues are taken care of properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, October 24, 2012 1:42 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 Malloc failed on server ** We are getting this error intermittently over the past couple of weeks. The most consistent time it is occurring is when trying to attach a largish attachment (around 4MB). Some have also received it when trying to open an attachment. Yesterday for awhile we were getting the error anytime the SDA's were trying to attach any attachment to an Incident. I ended up restarting the ar server service. Has anybody run across something similar? (Arerr 300 when working with attachments) I have a support request in with BMC and waiting for a reply. The KB articles I found did not seem to apply. Thanks Ken Cecil 574-283-4248 kce...@hubbell.com AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.com http://www.hubbell.com/ - Hubbell Incorporated _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers
Re: WWRUG13 Dates?
Would you say: it is a Group of Users Or It is a Group of User However I believe is should be plural possessive like Remedy Users' Group; as in it is our group. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Thursday, October 25, 2012 4:26 PM To: arslist@ARSLIST.ORG Subject: Re: WWRUG13 Dates? ** IF we are in control of the scheduling for 2013, WWRUG13 will be the week of October 21-25, 2013 [we have hotels holding the dates, no signed contract]. If Oracle buys out BMC, Oracle OpenWorld 2013 is Sept 22-26 It is 65X the people with 35X the papers, we won't get lost in it or anything :) There are two cities in the running for WWRUG13, Houston and San Jose. You can vote or comment in BMC Communities, And read the words to David Easter's song and a reply song from someone else In the WWRUG: World Wide BMC Remedy User Group community And yes I just noticed there is an s missing in the communities name, Or we have it wrong. Grammar experts: should it be User or Users or could both be right? Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of michael campbell Sent: October 14, 2012 5:49 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Dates? ** i vote miami beach fountain bleau... we tried that once, didn't work out, 2013 mike Date: Fri, 12 Oct 2012 09:40:43 -0500 From: arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com Subject: Re: WWRUG13 Dates? To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG ** Understood, Dave. Thanks! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Dave Shellman Sent: Friday, October 12, 2012 9:21 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Dates? ** Matt, Yes other conferences are taken in consideration. However holidays including various religious observances and hotel availability are first consideration. Dave On Oct 12, 2012, at 8:45 AM, Matt Reinfeldt arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote: ** I'm just hoping that the organizers try to not set it right next to other industry events, such as Fusion 12 (the week following WWRUG): http://www.servicemanagementfusion.com/ Makes it kind of hard to get to everything one needs to these days! :) --matt From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, October 11, 2012 6:28 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: WWRUG13 Dates? ** Play it safe Natalie, put your name on the list basic info about the conference will be similar to this year. If you need dates you may not have them before 10/19. Usually the next location is announced on the last day which is the 19th. I know I've attended RUG's in multiple months. Maybe a birdie would whisper in your ear! Susan On Thu, Oct 11, 2012 at 5:55 PM, Stroud, Natalie K nkst...@sandia.govmailto:nkst...@sandia.gov wrote: ** Can anyone tell me if the WWRUG conference is usually held in October? I can't attend this year, but have been told I can look at going next year. If there's even a chance that the conference will be held prior to October 1, 2013, then I need to get my name along with some basic info about the conference onto a list prior to Oct. 19th of this year. Thanks, Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2008 - SQL Server 2008 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated
Re: ARERR 300 Malloc failed on server
Just tried with a 5.9 MB pdf. No go... 10MB text file works! Any ideas? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 25, 2012 4:43 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** Just wondering. Do you keep trying with the same file each time? If so I wonder if there is something goofy going on in how the AR Server compresses and saves the file in the db? Is it only 4.6 MB Word docs? Would a 4.6 MB text file do the same thing? Jason On Thu, Oct 25, 2012 at 1:31 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** I am consistently reproducing the error by trying to attach a word doc that is about 4.6 MB to a Work Log entry to an Incident (also tried in a task and it fails there too). The error comes back in about 1 second. Here is the API and SQL log lines from when the error occurs. CLAT /* Thu Oct 25 2012 15:37:30.6130 */+API call API TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */+CE ARCreateEntry -- schema HPD:WorkLog from Remedy User (protocol 14) at IP address 172.16.57.154 SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */BEGIN TRANSACTION SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */OK SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */COMMIT TRANSACTION SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */OK API TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */-CE FAIL CLAT /* Thu Oct 25 2012 15:37:31.3950 */-API call Here is the Performance Graph No increase. Everything else seems to be working fine for everyone. I can even attach smaller files ok. I triple checked the file space on all the drives on both the AR server and the DB server and there are at least 15GB free on all of them. I just don't know where to look next. I still haven't received a call back from supt just email asking for the logs Someone suggested using the /3GB boot.ini switch. My question to that would be does that work on a 64bit version of Windows like we have? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, October 25, 2012 2:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** How does the performance Graph tab look at the time of trying to add the attachment? And you have verified that you aren't out of filespace? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, October 25, 2012 12:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** Here are screenshots of what I see for the arserver.exe process before and after trying to attach a file (and getting the error) Try to attaché 1.2 Mb attachment (works) Try to attach 4.7 MB attachment (ARERR 300 Malloc failed) Anybody see anything? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, October 25, 2012 8:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, I would agree that 1.2 on a 64Bit OS is a bit hard to explain the malloc error. How did the overall system resources look at the time? I have found at times that the memory size is a bit hard to determine. I use a SysInternals tool 'Process Explorer' to look at things. One thing that I have found is that the memory on my server (32 Bit) tends to crap out when the 'Virtual Size' hits 2 GB, not necessarily when the 'Private Bytes' hits 2 GB...and I have sometimes seen a great disparity between the two values. I additionally try to look at the 'Max Memory Usage' column (that you can add) to see if at any point it actually spiked higher. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, October 24, 2012 3:04 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Simon
Re: ARERR 300 Malloc failed on server
I double checked and I do not have a max attach size configured. I just restarted arserver and tried to attach the large word doc again within a few minutes of starting the server and got the memory allocation error. I also check the autogrow setting on the database and it is set to 100MB. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 25, 2012 5:22 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** Fascinating. Does it happen if you try right after an AR Server restart; before it's memory usage starts to get to its normal operating level? Just to double check you don't have Db-Max-Attach-Size set in the ar.cfg file? Jason On Thu, Oct 25, 2012 at 1:52 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Just tried with a 5.9 MB pdf. No go... 10MB text file works! Any ideas? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 25, 2012 4:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** Just wondering. Do you keep trying with the same file each time? If so I wonder if there is something goofy going on in how the AR Server compresses and saves the file in the db? Is it only 4.6 MB Word docs? Would a 4.6 MB text file do the same thing? Jason On Thu, Oct 25, 2012 at 1:31 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** I am consistently reproducing the error by trying to attach a word doc that is about 4.6 MB to a Work Log entry to an Incident (also tried in a task and it fails there too). The error comes back in about 1 second. Here is the API and SQL log lines from when the error occurs. CLAT /* Thu Oct 25 2012 15:37:30.6130 */+API call API TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */+CE ARCreateEntry -- schema HPD:WorkLog from Remedy User (protocol 14) at IP address 172.16.57.154 SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */BEGIN TRANSACTION SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */OK SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */COMMIT TRANSACTION SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */OK API TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */-CE FAIL CLAT /* Thu Oct 25 2012 15:37:31.3950 */-API call Here is the Performance Graph No increase. Everything else seems to be working fine for everyone. I can even attach smaller files ok. I triple checked the file space on all the drives on both the AR server and the DB server and there are at least 15GB free on all of them. I just don't know where to look next. I still haven't received a call back from supt just email asking for the logs Someone suggested using the /3GB boot.ini switch. My question to that would be does that work on a 64bit version of Windows like we have? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, October 25, 2012 2:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** How does the performance Graph tab look at the time of trying to add the attachment? And you have verified that you aren't out of filespace? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Thursday, October 25, 2012 12:18 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** Here are screenshots of what I see for the arserver.exe process before and after trying to attach a file (and getting the error) Try to attaché 1.2 Mb attachment (works) Try to attach 4.7 MB attachment (ARERR 300 Malloc failed) Anybody see anything? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, October 25, 2012 8:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, I would agree that 1.2 on a 64Bit OS
Re: ARERR 300 Malloc failed on server
We are on patch 007 and have been on it for a long time before this started happening. It is production so I can't patch the system up to 008 without going through our change planning/release process which will take too long to try right now. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of vaibhav wadekar Sent: Thursday, October 25, 2012 10:11 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** Hello Ken, Can you confirm what Patch level you are on for AR 7.5? The current Patch for 7.5 is I believe Patch 008, Did you try running patch 008 binary for arserver.exe and run into similar issue. Regards/Vaibhav On Thu, Oct 25, 2012 at 6:45 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** I double checked and I do not have a max attach size configured. I just restarted arserver and tried to attach the large word doc again within a few minutes of starting the server and got the memory allocation error. I also check the autogrow setting on the database and it is set to 100MB. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 25, 2012 5:22 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** Fascinating. Does it happen if you try right after an AR Server restart; before it's memory usage starts to get to its normal operating level? Just to double check you don't have Db-Max-Attach-Size set in the ar.cfg file? Jason On Thu, Oct 25, 2012 at 1:52 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** Just tried with a 5.9 MB pdf. No go... 10MB text file works! Any ideas? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, October 25, 2012 4:43 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** Just wondering. Do you keep trying with the same file each time? If so I wonder if there is something goofy going on in how the AR Server compresses and saves the file in the db? Is it only 4.6 MB Word docs? Would a 4.6 MB text file do the same thing? Jason On Thu, Oct 25, 2012 at 1:31 PM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: ** I am consistently reproducing the error by trying to attach a word doc that is about 4.6 MB to a Work Log entry to an Incident (also tried in a task and it fails there too). The error comes back in about 1 second. Here is the API and SQL log lines from when the error occurs. CLAT /* Thu Oct 25 2012 15:37:30.6130 */+API call API TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */+CE ARCreateEntry -- schema HPD:WorkLog from Remedy User (protocol 14) at IP address 172.16.57.154 SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */BEGIN TRANSACTION SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */OK SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */COMMIT TRANSACTION SQL TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */OK API TID: 004088 RPC ID: 399961 Queue: Fast Client-RPC: 390620USER: kcecil/* Thu Oct 25 2012 14:37:32.7550 */-CE FAIL CLAT /* Thu Oct 25 2012 15:37:31.3950 */-API call Here is the Performance Graph No increase. Everything else seems to be working fine for everyone. I can even attach smaller files ok. I triple checked the file space on all the drives on both the AR server and the DB server and there are at least 15GB free on all of them. I just don't know where to look next. I still haven't received a call back from supt just email asking for the logs Someone suggested using the /3GB boot.ini switch. My question to that would be does that work on a 64bit version of Windows like we have? Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Thursday, October 25, 2012 2:34 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server ** How does the performance Graph tab look at the time of trying to add the attachment? And you have verified that you aren't out of filespace? From: Action
Re: Bring back the ARSList MVP for 2013
I think the recognition is a great psychological incentive to many to post and that by removing that incentive it my eventually lead to a decrease in participation and activity on the list. So I would see no reason for not continuing the tradition. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Randeep Atwal Sent: Wednesday, October 24, 2012 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: Bring back the ARSList MVP for 2013 Yes! Come on people, vote! --Original Message-- From: pascale.sterr...@daimler.com Sender: Action Request System discussion list(ARSList) To: arslist@ARSLIST.ORG ReplyTo: arslist@ARSLIST.ORG Subject: Bring back the ARSList MVP for 2013 Sent: Oct 24, 2012 11:04 AM Yes Please! If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Sent from my BlackBerry device on the Rogers Wireless Network ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Automation of license tracking in Remedy
Thanks that will come in handy. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, October 24, 2012 10:18 AM To: arslist@ARSLIST.ORG Subject: Re: Automation of license tracking in Remedy Hi, I have published a small application to send a notification whenever any license threshold you set are breached. Just fill out your thresholds and notification address and download the definitions: http://rrr.se/cgi/licnotify If you want more details, you can turn on your user-logs and analyze these with the free version of RRR|License, which will give you detailed utilization statistics as well as tell you how well you have allocated your licenses. AD: The typical customer will free about 30% of their floating licenses by using the full version of RRR|License, and this without the need to release licenses. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10+11+12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi All, Hope you all are doing well :) I have a requirement of automating the license tracking in Remedy. So, what i have currently in Remedy(AR Server Version 7.5.004 ITSM suite 7.6.001): --Few forms such as manage license usage form(Vendor form from BMC),historical form, and few regular forms. What currently I am looking for, is to automate license tracking in Remedy whether on form(through customizing) or through database level, which will trigger me an email when the highest usage of license consumption is reached, so that accordingly we will take necessary actions to release the licenses(floating), which will optimize the license usage. Another option on application level, is that, is there any form available in Remedy where user's session data is stored like login time, log-out time and if the answer is yes, what is the form name, and its schema id with respect to database. If anybody having knowledge on it or in the past worked, please share,would be of great help. Regards, Hari hsvishwaka...@gmail.com __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ADM: PLEASE USE THE ipetition
That donation image you see must be an advertisement and should be ignored (I don't see it in my browser since my company blocks those types of adds). The petition is just the Name, Email address, Comment (optional) and two check boxes. I will give Dan the list of all who sign. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Wednesday, October 24, 2012 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ADM: PLEASE USE THE ipetition ** Just ignore the request for money, unless you want to donate. My taking a look without the donation counted and shows up. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: October 24, 2012 11:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ADM: PLEASE USE THE ipetition ** The petition would be fine and I just went to do it and then it demanded money If the money was going directly to support of the whole ARSList production I would would be happy to contribute since we know there are costs involved. I don't know if my vote was counted. Susan On Wed, Oct 24, 2012 at 10:04 AM, arslist arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote: ** Okay, I think Ken Cecil had the right idea: Can we take this over to the petition he created, And if he promises to give me the list of signers afterwards then that is much better than swamping the list with this: Besides, I don't want this as our longest thread for next year (and it is getting there). http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/ Also, while you are contemplating voting, do remember if you are in the USA, You have an election coming up soon. That one is even more important than this one. Democracy is pointless if you don't use your right to vote. Daniel p.s. why do I want the list from the petition? As I said, I will remind them that they said to have the MVP pps. Too bad there wasn't this much interest expressed when I ran the ARSlist Awards voting this year From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: October 24, 2012 10:54 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ** Yes. Rick On Oct 24, 2012 10:45 AM, Julie Sellers julsell...@yahoo.commailto:julsell...@yahoo.com wrote: ** Yes From: Susan Palmer suzanpal...@gmail.commailto:suzanpal...@gmail.com To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Wednesday, October 24, 2012 10:36 AM Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ** Our goal is 1,000 votes. We are VERY SHORT of that number. Sadly this is reflecting what was seen by Dan during the actual MVP voting this year. If you want the ARSList MVP award to continue reply to the Bring back the ARSList MVP for 2013 thread. You only need to hit reply, enter YES in the body and send. Of course you're welcome to give an opinion but don't feel obligated to confess that you didn't vote this year. Thanks, Susan _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARERR 300 Malloc failed on server
We are getting this error intermittently over the past couple of weeks. The most consistent time it is occurring is when trying to attach a largish attachment (around 4MB). Some have also received it when trying to open an attachment. Yesterday for awhile we were getting the error anytime the SDA's were trying to attach any attachment to an Incident. I ended up restarting the ar server service. Has anybody run across something similar? (Arerr 300 when working with attachments) I have a support request in with BMC and waiting for a reply. The KB articles I found did not seem to apply. Thanks Ken Cecil 574-283-4248 kce...@hubbell.com AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 300 Malloc failed on server
Simon, The servers are Windows Server 2003 Enterprise 64 bit with 10 GB RAM. David, New changes transported to production over since the beginning of September. LJ, That is what I thought. When everything hit the fan yesterday the arserver.exe process was only using ~1.2 GB of RAM. It is a 64 bit OS so I think that seems pretty low to cause an out of memory issue? Lisa, We get the error in both the Mid Tier and WUT. Thanks guys, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Wednesday, October 24, 2012 4:52 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server What O/S are you running on? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, 25 October 2012 9:43 a.m. To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server We are getting this error intermittently over the past couple of weeks Have you recently customized anything in that area? I've seen this happen when access rights to a newly-created field are not properly defined. -D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Wednesday, October 24, 2012 3:31 PM To: arslist@ARSLIST.ORG Subject: Re: ARERR 300 Malloc failed on server Ken, It sounds like your arserver was bouncing up against a upper memory limit. This can happen sometimes with memory leaks that don't properly release memory once used. A restart of the service brings the system back down to initial minimums of startup. You may want to make sure that you are on the most recent patch of 7.5 to ensure that any known issues are taken care of properly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Wednesday, October 24, 2012 1:42 PM To: arslist@ARSLIST.ORG Subject: ARERR 300 Malloc failed on server ** We are getting this error intermittently over the past couple of weeks. The most consistent time it is occurring is when trying to attach a largish attachment (around 4MB). Some have also received it when trying to open an attachment. Yesterday for awhile we were getting the error anytime the SDA's were trying to attach any attachment to an Incident. I ended up restarting the ar server service. Has anybody run across something similar? (Arerr 300 when working with attachments) I have a support request in with BMC and waiting for a reply. The KB articles I found did not seem to apply. Thanks Ken Cecil 574-283-4248 kce...@hubbell.com AR 7.5 ITSM 7.6 Windows 2003 Enterprise 64bit SQL 2008 This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.hubbell.com http://www.hubbell.com/ - Hubbell Incorporated _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where
Dev Studio Client Tool tips Tricks Panel
Rod, Jason, and Joe, Thanks for the tip/trick panel discussion at wwrug. Can you remind me of what was the recommended settings for min/max memory of the dev studio tool? Where is the configuration file? Also what are some of the other configuration settings you guys recommended for the dev tool? Thanks, Ken. ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Please sign to indicate your support of bringing back the ARSList awards and MVP at WWRUG; http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/ ... and spread the word :) Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, October 23, 2012 1:14 PM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! Coolthat means if we can get around 500 votes or more for the MVP next year, another tradition can be carried on:D -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, October 23, 2012 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** As I told LJ and the others in our midnight on discussion: IF there is a really big, and by big I mean say, 10% of the list, That sends emails or creates a really long thread about continuing it, I might be convinced to bring it back. But with 2.5% voting, although they usually reach the right conclusion, It says to me that the ARSlist is a commodity now and there isn’t that much interest in The Award. To Clarify and somewhat repeat what I said at the conference: There is no longer a separate session for the ARSlist Awards, it is part of an opening session dedicated to all awards The ARSlist carries on, and for now as “just an email list” Doing some Awards related to the ARSlist carries on The ARSlist MVP Award is now retired I will be doing the 20th Anniversary of the ARSlist next year. Twinkies and Hawaii shirts have a life of their own. I will be throwing a wrinkle into that next year as well J Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky Sent: October 23, 2012 11:31 AM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Congrats LJ !!! I hope you did a good job of convincing Dan continue with the awards. i did vote and try to every year ... i dont do more on teh ARRList than read the posts everyonce in a while, but you do notice those that are helpful in the responses On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: MVP 2012 - Congratulations LJ Longwing!
Comparing to the registration could be misleading since many people are probably not active on the list. Why not compare as a percentage of the total number of unique users that have posted anything in the last year or two? Also I missed the nomination/vote discussions completely when I was on leave. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, October 23, 2012 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** I just counted the number of votes again. Using raw numbers of the number of registrations on the list, 1% voted. In other words, under 50 votes. Let’s see if we beat that on comments about keeping it before you get too excited about it returning. The only reason I am ending it is because I think the level of voting reflects the level of interest; and reflects that the arslist and participation in it is now for the most part taken for granted. Activity on, and interest in, the actual list has not grown in the last couple of years, but certainly has not diminished either! Keep Calm, Carry On. Daniel P.s. there were a lot of Hawaiin shirts, just there were so many attendees this year, 488 in fact From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: October 23, 2012 1:05 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** As I told LJ and the others in our midnight on discussion: IF there is a really big, and by big I mean say, 10% of the list, That sends emails or creates a really long thread about continuing it, I might be convinced to bring it back. But with 2.5% voting, although they usually reach the right conclusion, It says to me that the ARSlist is a commodity now and there isn’t that much interest in The Award. To Clarify and somewhat repeat what I said at the conference: There is no longer a separate session for the ARSlist Awards, it is part of an opening session dedicated to all awards The ARSlist carries on, and for now as “just an email list” Doing some Awards related to the ARSlist carries on The ARSlist MVP Award is now retired I will be doing the 20th Anniversary of the ARSlist next year. Twinkies and Hawaii shirts have a life of their own. I will be throwing a wrinkle into that next year as well ☺ Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky Sent: October 23, 2012 11:31 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: MVP 2012 - Congratulations LJ Longwing! ** Congrats LJ !!! I hope you did a good job of convincing Dan continue with the awards. i did vote and try to every year ... i dont do more on teh ARRList than read the posts everyonce in a while, but you do notice those that are helpful in the responses On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote: ** You had it coming a long time! Joe _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Predefined Search (Date Parameter)
I just tried it and it works perfectly fine for me as a saved search. Are you even prompted? If so you do not put quotes around the date when entering it in the prompt. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, October 11, 2012 7:19 PM To: arslist@ARSLIST.ORG Subject: Predefined Search (Date Parameter) ** Hello List, I am trying to create a Predefined Search that will prompt the user to input a Start Date and an End Date. When I do the typical 'Create Date' = $Start Date$ it errors out with The date format is invalid. Is this even possible to do as is? Or do I need to create other fields with additional workflow? Thank you. Robert Heverley _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
AREA LDAP Configuration
I am having an issue with AREA LDAP authentication on our development system. Everything is working great on production and their configuration looks identical to me. · When logging into dev with AD password authentication passes and the support user only has access to the minimum stuff (Just approval, Request Console, etc). · If the support person logs into dev with the password from the user form, they get everything properly (overview, Incident, etc). · If they log in with a bad password they get an authentication failed message. Like I said in prod using the AD password works and they get access to the objects they should. I have compare the Server Information settings and the AREA LDAP configuration and all looks the same. Any advice? It was all working at one time. I just can't figure out what is different. Thanks, Ken. ARS 7.5 ITSM 7.6 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhay Somani Sent: Wednesday, May 23, 2012 3:38 AM To: arslist@ARSLIST.ORG Subject: Re: I need a help in some scenario ** Verision is 7.6.03 On Wed, May 23, 2012 at 1:02 PM, Jose Huerta jose.hue...@sm2baleares.esmailto:jose.hue...@sm2baleares.es wrote: ** Version, S.O.? What diagnostic have you made? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 [cid:image001.jpg@01CDA886.5D79A670]http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca [cid:image002.jpg@01CDA886.5D79A670] http://es-es.facebook.com/pages/SM2-Baleares/158608627954 [cid:image003.jpg@01CDA886.5D79A670] http://twitter.com/#!/SM2Baleares [cid:image004.jpg@01CDA886.5D79A670] http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, May 23, 2012 at 8:00 AM, Abhay Somani remedy.ab...@gmail.commailto:remedy.ab...@gmail.com wrote: ** -- Forwarded message -- From: Abhay Somani remedy.ab...@gmail.commailto:remedy.ab...@gmail.com Date: Fri, May 18, 2012 at 8:55 PM Subject: I need a help in some scenario To: arslist@arslist.orgmailto:arslist@arslist.org Hello All, I need a help in some scenario (List below) ..I want to know that What should we take as 1st step to find the root case ?and What are major cause/reason for these issue in general . Please help me out !! Issue are follows 1) MIdtier is slow or performance issue 2) Remedy Performance Issue, and later users could not login 3)is getting an error as AR System Plug-In server : ARERR 8760 4) Emails were not processed. 5)Users could not login via SSO. Thanks in Advance Abhay Somani _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Areinline: image001.jpginline: image002.jpginline: image003.jpginline: image004.jpg
Re: Test
Got It Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Thursday, October 11, 2012 2:33 PM To: arslist@ARSLIST.ORG Subject: Test Test ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Reasons for Assigned and In Progress Statuses
Sean, Thanks for your response however I don't think you follow what is occurring. It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. I change the status from Pending to Assigned the Status Reason clears (as expected) THEN select one of the new Status Reasons that I created THEN click save. Upon SAVE The status reason is cleared (not as expected) out by a filter related to SLA Hold and OLA Hold. Also, the customer does not own Change Management just Incident and Problem. Also, they do already use Tasks with Incidents. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Wednesday, October 10, 2012 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses The reason it clears it out is because of this: It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. You are wanting to use it in the opposite way: Which is to use Status Reason as the actual status of the ticket. Analysis, Test, etc.. When out of the box it doesn't work that way. Alternate approaches: Use Change Management if your fix to an incident requires something other than a restart. Use Tasks with Incident management Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 4:54 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses Sean, Thank you for your response. However, that is exactly what I did... I have previously added Status Reasons to the Pending Status so I know you need to add the data and modify the hidden Status_Reason field on the form. As I had said, what is happening is that if the Status is either Assigned or In Progress, the ' z1D_Status_Reason' and 'Status_Reason' are getting set to null upon save (filter). Is there a good reason that these filters are doing this? Has anyone else used Status Reasons for the Assigned and/or In Progress statuses? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Tuesday, October 09, 2012 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses Status Reason is determined from SYS:StatusReason Menu Items where 'Form Name' = HPD:Help Desk. It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. Keep in mind that the field on HPD:Help Desk is a display only field (z1D_Status_Reason)( 100881). There is workflow that sets the underlying Status Reason field. Not only do you have to add it to SYS:StatusReason Menu Items but you also have to add an entry to the hidden Status Reason (100150) field on Incidents. Hope that helps ... Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 12:01 PM To: arslist@ARSLIST.ORG Subject: Status Reasons for Assigned and In Progress Statuses ITSM 7.6 On Incident, a customer would like to add several Status Reason menu choices associated with the Assigned and In Progress Statuses. They intend to use is as a sort of sub-status (for example: In Progress with a Status Reasons of Analysis, Test, Document Prep, etc) I have added the Status Reason menu choices and they show up properly. However, now I see that there are filters that are clearing the field upon save. I plan to disable or work around them. My question is does anybody know no a good reason why I shouldn't do this... why the Status Reason must be cleared out if the Status is either Assigned or In Progress? Has anybody else used the Status Reason with either of those two Statuses? Thanks, Ken. ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers
Status Reasons for Assigned and In Progress Statuses
ITSM 7.6 On Incident, a customer would like to add several Status Reason menu choices associated with the Assigned and In Progress Statuses. They intend to use is as a sort of sub-status (for example: In Progress with a Status Reasons of Analysis, Test, Document Prep, etc) I have added the Status Reason menu choices and they show up properly. However, now I see that there are filters that are clearing the field upon save. I plan to disable or work around them. My question is does anybody know no a good reason why I shouldn't do this... why the Status Reason must be cleared out if the Status is either Assigned or In Progress? Has anybody else used the Status Reason with either of those two Statuses? Thanks, Ken. ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Status Reasons for Assigned and In Progress Statuses
Sean, Thank you for your response. However, that is exactly what I did... I have previously added Status Reasons to the Pending Status so I know you need to add the data and modify the hidden Status_Reason field on the form. As I had said, what is happening is that if the Status is either Assigned or In Progress, the ' z1D_Status_Reason' and 'Status_Reason' are getting set to null upon save (filter). Is there a good reason that these filters are doing this? Has anyone else used Status Reasons for the Assigned and/or In Progress statuses? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Garrison, Sean (Norcross) Sent: Tuesday, October 09, 2012 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Status Reasons for Assigned and In Progress Statuses Status Reason is determined from SYS:StatusReason Menu Items where 'Form Name' = HPD:Help Desk. It is status dependent so when the Status changes you typically need a new Status Reason for why it is in that state. Keep in mind that the field on HPD:Help Desk is a display only field (z1D_Status_Reason)( 100881). There is workflow that sets the underlying Status Reason field. Not only do you have to add it to SYS:StatusReason Menu Items but you also have to add an entry to the hidden Status Reason (100150) field on Incidents. Hope that helps ... Sean -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, October 09, 2012 12:01 PM To: arslist@ARSLIST.ORG Subject: Status Reasons for Assigned and In Progress Statuses ITSM 7.6 On Incident, a customer would like to add several Status Reason menu choices associated with the Assigned and In Progress Statuses. They intend to use is as a sort of sub-status (for example: In Progress with a Status Reasons of Analysis, Test, Document Prep, etc) I have added the Status Reason menu choices and they show up properly. However, now I see that there are filters that are clearing the field upon save. I plan to disable or work around them. My question is does anybody know no a good reason why I shouldn't do this... why the Status Reason must be cleared out if the Status is either Assigned or In Progress? Has anybody else used the Status Reason with either of those two Statuses? Thanks, Ken. ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Which Flashboard Variables Are Collecting Data
Is there a quick way to determine which flashboard variables are collecting data? For some reason it is really slow to open each one in the developer studio to check them one by one. ARS 7.5 Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, October 02, 2012 10:17 AM To: arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses (named or floating) Both fixed and floating license options are available when purchasing Self-Service end user license entitlement bundles. Best to contact your BMC sales representative or partner to determine what is right for your business. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, October 01, 2012 5:24 PM To: arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses (named or floating) One question are they named licenses or floating? Take care, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Monday, October 01, 2012 6:26 PM To: arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses Awesome...so my self service users will never see any not enough license error messages... Thanks for the quick reply. Michael Hocks (651) 366-4091 mike.ho...@state.mn.us Sent from my iPhone On Oct 1, 2012, at 5:21 PM, Easter, David david_eas...@bmc.com wrote: Self-service licenses are paper licenses that represent entitlement - there's no place that you have to enter them. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks Sent: Monday, October 01, 2012 3:14 PM To: arslist@ARSLIST.ORG Subject: Self Service User Licenses My environment is 7.6.04 in windows w/ sql backend Where do I adjust the number of concurrent self-service user licenses? I have purchased additional self-service license packs and I want to update my system so we can allow for the additional users (non-support staff) to login in to self-service and leverage SRM. Thanks, -Mike __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Which Flashboard Variables Are Collecting Data
Thanks, I'd have to install it. I am going to try to figure out a SQL query to do this. Any hints are welcome. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Tuesday, October 02, 2012 11:10 AM To: arslist@ARSLIST.ORG Subject: Re: Which Flashboard Variables Are Collecting Data ** I don't care what they say.. use the 7.1 P11 admintool.. instead.. LOL... On Tue, Oct 2, 2012 at 11:07 AM, Cecil, Ken kce...@hubbell.commailto:kce...@hubbell.com wrote: Is there a quick way to determine which flashboard variables are collecting data? For some reason it is really slow to open each one in the developer studio to check them one by one. ARS 7.5 Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, October 02, 2012 10:17 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses (named or floating) Both fixed and floating license options are available when purchasing Self-Service end user license entitlement bundles. Best to contact your BMC sales representative or partner to determine what is right for your business. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Monday, October 01, 2012 5:24 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses (named or floating) One question are they named licenses or floating? Take care, Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Monday, October 01, 2012 6:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Self Service User Licenses Awesome...so my self service users will never see any not enough license error messages... Thanks for the quick reply. Michael Hocks (651) 366-4091tel:%28651%29%20366-4091 mike.ho...@state.mn.usmailto:mike.ho...@state.mn.us Sent from my iPhone On Oct 1, 2012, at 5:21 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: Self-service licenses are paper licenses that represent entitlement - there's no place that you have to enter them. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Mike Hocks Sent: Monday, October 01, 2012 3:14 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Self Service User Licenses My environment is 7.6.04 in windows w/ sql backend Where do I adjust the number of concurrent self-service user licenses? I have purchased additional self-service license packs and I want to update my system so we can allow for the additional users (non-support staff) to login in to self-service and leverage SRM. Thanks, -Mike __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access
Re: re. integration of the ARSlist with Communities
Couldn't this be done as a compromise: 1. Any new post to the communities is captured and forwarded out to the ARSList. a. With the email subject being a concatenation of the Discussion Forum Name and the post Subject and something to make it easy to tell they are being relayed from Communities. b. BMC would have to permit this as they have copyright on Communities posts/ c. Include a link to the discussion thread and encourage ARSList members that are BMC Communities members to post replies there if they are able. d. Include a note not to change the subject line if replying be email since it may not get posted back to the Communities. 2. Any email replies to one of those forwarded discussion posts that do come from an ARSList member are posted as a reply to the community. a. The post would be done as a single generic BMC Communities member e.g. ARSlist into the original discussion thread b. Add to the post message On Behalf of ARSList member ... c. This would obviously be done based off of subject line matching so if that gets changed the post is not forwarded. d. Include a plug for ARSList with a link on how to subscribe. e. Obviously BMC would have to be agree to this use of a single account to automate posting of replies that do come directly from ARSList The main limitation is see is: * New ARSList posts would only be on ARSList and would not automatically get put into Communities * Perhaps attachments would not be capable of being implemented easily. * Others? Ken Cecil. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, August 07, 2012 12:47 PM To: arslist@ARSLIST.ORG Subject: re. integration of the ARSlist with Communities ** There have been discussions in the past about bridging the ARSlist to Communities, and I am sure there will be again. That it hasn't happened is not because I was not open to the discussion, or that BMC was not open to the discussion. The issue became more of how do you map what is asked on the ARSlist to the myriad of possible forums in Communities, And how do you decide exactly which communities feed to the ARSlist if you want it in both directions. Of course there is also: if you send an ARSlist post from the ARSlist to Communities, how is it authenticated and attributed? Do you have to reject something from the ARSlist if they aren't registered in Communities and visa versa? These are all surmountable, but if and only if BMC sees sufficient rewards to invest the resources, And makes it possible for the external resource(s) that would be needed to provide what is needed on the ARSlist side. BMC promotes Communities within BMC and also seems to have stopped mentioning the ARSlist as much as they used to. I find an increasing number of Remedy Developers that have never heard of the ARSlist, but never one that wasn't happy once they did, or that they could just read it in a Nabble or Google group or many other places. There is still a difference, as mentioned by various people, in content, audience and purpose between Communities and ARSlist. They complement each other most of the time and together provide a resource that I am not sure any other software product duplicates. Is there a Service-Now discussion list outside of Service-Now ? Peregrine? Certainly not Peregrine, they were actively trying to shut down the ARSlist when they owned Remedy, saying it should all be through their equivalent of Communities only. Except their version of Communities was policed, controlled and for those with service contracts only. Unlike, to their credit, BMC Communities. They obviously didn't succeed. Daniel From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jon Slaven Sent: August 7, 2012 12:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: ARSLIST Signal-to-noise ratio - Ranting! ** There is a plugin for forums that can bridge back and forth from a mailing list: http://sourceforge.net/projects/m2f/ Unfortunately their main website is down, but it doesn't seem like it's too complex of a plug-in to implement. (I'm not offering to implement it, just throwing my .02 in) _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance
Re: re. integration of the ARSlist with Communities
I disagree in part because ARSlist would benefit from the knowledge of all the posts and replies that are being made on Communities right now that ARSList members do not see. (especially the ones not allowed Internet access) I agree that they would not be able to help ARSList out with the new ARSList posts. So the amount of knowledge gained from each side may be off balance. But it would be flowing in both directions just not completely. But I do think that would be partially offset by ARSList gaining the posts of BMC employees that only post on Communities and it is better than nothing. Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Tuesday, August 07, 2012 1:22 PM To: arslist@ARSLIST.ORG Subject: Re: re. integration of the ARSlist with Communities Ken, The only limitation I see with that would be that it potentially allow communities to benefit from ARSList knowledge, but it wouldn't work vis-versa. I think it would need to be both directions for all posts...but as Dan stated before, it would require BMC committing resources to make it happen. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Tuesday, August 07, 2012 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: re. integration of the ARSlist with Communities ** Couldn't this be done as a compromise: 1. Any new post to the communities is captured and forwarded out to the ARSList. a. With the email subject being a concatenation of the Discussion Forum Name and the post Subject and something to make it easy to tell they are being relayed from Communities. b. BMC would have to permit this as they have copyright on Communities posts/ c. Include a link to the discussion thread and encourage ARSList members that are BMC Communities members to post replies there if they are able. d. Include a note not to change the subject line if replying be email since it may not get posted back to the Communities. 2. Any email replies to one of those forwarded discussion posts that do come from an ARSList member are posted as a reply to the community. a. The post would be done as a single generic BMC Communities member e.g. ARSlist into the original discussion thread b. Add to the post message On Behalf of ARSList member ... c. This would obviously be done based off of subject line matching so if that gets changed the post is not forwarded. d. Include a plug for ARSList with a link on how to subscribe. e. Obviously BMC would have to be agree to this use of a single account to automate posting of replies that do come directly from ARSList The main limitation is see is: * New ARSList posts would only be on ARSList and would not automatically get put into Communities * Perhaps attachments would not be capable of being implemented easily. * Others? Ken Cecil. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, August 07, 2012 12:47 PM To: arslist@ARSLIST.ORG Subject: re. integration of the ARSlist with Communities ** There have been discussions in the past about bridging the ARSlist to Communities, and I am sure there will be again. That it hasn't happened is not because I was not open to the discussion, or that BMC was not open to the discussion. The issue became more of how do you map what is asked on the ARSlist to the myriad of possible forums in Communities, And how do you decide exactly which communities feed to the ARSlist if you want it in both directions. Of course there is also: if you send an ARSlist post from the ARSlist to Communities, how is it authenticated and attributed? Do you have to reject something from the ARSlist if they aren't registered in Communities and visa versa? These are all surmountable, but if and only if BMC sees sufficient rewards to invest the resources, And makes it possible for the external resource(s) that would be needed to provide what is needed on the ARSlist side. BMC promotes Communities within BMC and also seems to have stopped mentioning the ARSlist as much as they used to. I find an increasing number of Remedy Developers that have never heard of the ARSlist, but never one that wasn't happy once they did, or that they could just read it in a Nabble or Google group or many other places. There is still a difference, as mentioned by various people, in content, audience and purpose between Communities and ARSlist. They complement each other most of the time and together provide a resource that I am not sure any other software product duplicates. Is there a Service-Now discussion list outside of Service-Now ? Peregrine? Certainly not Peregrine, they were actively trying
Re: Caught Exception Object Expected - 7.6.04 Mid-tier
I’d suggest using Fiddler2 (http://www.fiddler2.com) to capture the http information. Capture it on a machine with the error and one without making sure to use the same browser version on each capture (to rule out browser differences and make sure you get the same versions of javascript files). (or logged in as the user that always gets the error and then a user that does not.) Review the details carefully and see what is happening differently between working and error. It will be revealing. I our case we found out that some machines were getting incomplete copies of the core javascript files. It turned out to be a Riverbed appliance on the WAN that was caching http sessions. When we disabled that appliance from caching anything coming from the Mid Tier all was well again. Also a trick you can try for that user that is always getting the issue is to change something substantial on her account. (like group membership or ITSM access role) then log in and try it again. The changes tend to force some sort of re-cache on the mid tier it seems. Ken Cecil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Thursday, August 02, 2012 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier ** Yes, we are using IE 8 as our main browser. I just ran the diagnostic in Firefox to get more information on the error. As usual, BMC support is of no help. I had our support org escalate it as a high incident and all I hear is crickets from BMC land. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Thursday, August 02, 2012 2:47 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier ** My first immediate question to you would be did you try this on an officially supported browser IE on an officially supported version? Firefox is not one of the officially supported browser, so though most things work on FireFox or Safari or Chrome, if something does not work, I would try it on a supported version of IE before deeming it to be a problem. If it’s a problem there too, then yes further investigate. If not then it may just be one of those exceptions that are not supported on non IE browsers.. Personally I like Chrome and then FireFox too, but when I encounter a problem, I attempt reproducing it on IE.. If it cannot be reproduced on IE, then technically you do not have much of a case, you could try bringing it up with BMC Support, but there is no guarantee they would consider it as a priority issue.. Joe From: Ortega, Jesus Amailto:jesus.ort...@lyondellbasell.com Sent: Thursday, August 02, 2012 3:38 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Caught Exception Object Expected - 7.6.04 Mid-tier ** Greetings ARSListers, I really don’t like bothering everyone on the list with questions of this type, but I need some help. First of all I have a 7.6.04 ARsystem \ITSM SP2 system and have Mid-tier 7.6.0 SP3. . I am running a load balanced, server grouped environment on Windows 2008 R2, and Tomcat 6, 64-bit, 2 midtiers, 2 app servers. In the past few days I have been getting a steady stream of complaints from my clients regarding an error when they are searching changes. They will go to Applications menu\Change Management\Search Change and when the change form opens and they search, they get “Caught Exception : Object Expected” . This only happens to a few people, not everyone, but it is consistent. I have tried to flush the mid-tier cache, manually delete Tomcat and Mid-tier cache, and I got rid of the Viewstat.dat file. One customer that has the issue can go to any machine and the issue follows her. I can hard code her password and log into my desktop and it will happen to me. We turned on logging in Firefox and captured the following error. It seems to point at ClientCore.js. I have a suspicion that this is cache related, perhaps eCache related. Your help would be appreciated. Caught exception http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 - TypeError: q is not a function... AT: MarshallArgs@http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11mailto:MarshallArgs@http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11 @http://myserver/arsys/resources/javascript/7.6.04%20SP3%20201201302357/moz/ClientCore.js:11
Panacea or other development object management tool
Any thoughts on Panacea Workflow Studio We are considering purchasing an ARS utility/development tool to help us (first and foremost) migrate development changes into production and manage dev vs prod systems. One thing driving this is that we need to segregate duties. Ideally allow the QA team to promote development objects to the production AR Servers without giving them the access to make their own development changes and vice versa for the developers. PWS was recommended. I would just like to know if there are other tools any of you like better or think we should consider. Also, your comments on your experience with this or any related tool would be appreciated. Any idea if these tools handle overlays correctly and any speculation on supporting ARS 8.0? Thanks Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of jaimie Sent: Tuesday, July 10, 2012 3:44 PM To: arslist@ARSLIST.ORG Subject: Apache 6.0 with Remedy Knowledge Management Application Hi Everyone - Has anyone ever upgraded apache 5.5 to apache 6.0 on their Remedy Management server. I have a windows server that only runs the Remedy Knowledge Management application. Due to a security risk, we need to upgrade apache. I cannot find any documentation on if I have to backup any files or change any exiting files on RKM before upgrading. I can find plenty on upgrading apache for mid-tier, but nothing on RKM. I was thinking of just making a backup of the install directory for RKM and then running the apache installer. Any helpful hints or suggestions? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ** This email and any files transmitted with it are confidential and intended solely for the addressee. If you have received this email in error please notify the system manager. Subject to local law, communications (including traffic data) with Hubbell may be monitored by our systems [or a third party's systems on our behalf] for the purposes of security and the assessment of internal compliance with Hubbell policies. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Start / Stop Services
The Tomcat service Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, May 23, 2012 10:30 AM To: arslist@ARSLIST.ORG Subject: Mid Tier Start / Stop Services ** Hi, It has been a long time, and I forgot how to start/stop the Mid Tier services. Do I start / stop the services in the configuration tool ? or by selecting the Apache Tomcat service and stopping it? I looked in the Mid Tier guide and it was showing me how to manually stop the Servlet for HPUX. I must be overlooking something. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.comhttp://www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding new Configuration form in DMT?
I can view and work with the macros like this: * Make a copy of all the Macro files in the Macro folder and place them into a new working folder. * Rename the files and add the .xls file extension. * Open the files in Excel and use the Visual Basic editor to view the code. Ken Cecil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: Monday, April 09, 2012 9:57 AM To: arslist@ARSLIST.ORG Subject: Re: Adding new Configuration form in DMT? ** I was able to proceed with this. One silly issues which I am facing is: 1. I am not able to read the existing Macros which are present in the Macro folder, and hence unable to create a new macro for converting to csv format. My question is how do I read the Macros in the Macro folder for Data Management? Regards, Rajesh On Mon, Apr 9, 2012 at 6:52 PM, Peter Romain p.romain.arsl...@parsolutions.co.ukmailto:p.romain.arsl...@parsolutions.co.uk wrote: You should be able to do this if you just use an existing form as a guide and add the relevant configuration data. You'll need to create the Excel Macro unless you forget this part and import directly from a csv. You might find it easier, though, just to use a new staging form with validation rather than try and integrate into the DMT. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Shinde Sent: 09 April 2012 11:48 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Adding new Configuration form in DMT? Hello, My requirement is to add a new configuration form in DMT, so that we can upload the bulk data to the configuration form using DMT. I did not find any document on that. Can someone please let me know is it possible to add a new form in DMT 7.5. Regards, Rajesh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.comhttp://www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LDAP Intergartion
Try the BMC Remedy Action Request System 7.6.04 Integration Guide included with the AR Server documentation. It has a useful section on LDAP. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Tuesday, April 10, 2012 7:35 AM To: arslist@ARSLIST.ORG Subject: Re: LDAP Intergartion ** Hi Roger, I am seeing this options in Support site. Can you tell me whcih one i need to download. Current Name Former Name BMC Atrium Integration Enginehttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=108029 BMC Remedy Enterprise Integration Engine BMC Control-M Business Process Integration Suitehttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=129660 BMC Control-M Business Process Integration Suite BMC Enterprise Event Manager Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=156907 BMC Enterprise Event Manager Integration BMC Event Management System Adapter for z/OShttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=165802 BMC Event and Impact Management - Integration Adapter for z/OS BMC Impact Integration for HP OpenView Network Node Managerhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=114832 BMC Impact Integration for HP OpenView Network Node Manager BMC Impact Integration for HP OpenView Operationshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=126689 BMC Impact Integration for HP OpenView Operations BMC Impact Integration for Tivolihttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=8742 BMC Impact Integration for Tivoli BMC Impact Integration for z/OShttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=130376 BMC Impact Integration for z/OS BMC Impact Integration for z/OS - License Add Onhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=181054 BMC Impact Integration for z/OS - License Add On BMC Middleware Management - Enterprise Application Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=175656 DataFlow Studio BMC Performance Manager for WebSphere Business Integrationhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=147786 BMC Performance Manager for WebSphere Business Integration BMC Performance Manager Integration for HP OpenView IT/Operationshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6680 PATROL Integration for HP OpenView IT/Operations BMC Performance Manager Integration for HP OpenView Network Node Managerhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6682 PATROL Integration for HP OpenView Network Node Manager BMC Performance Manager Integration for Tivolihttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=6684 PATROL Integration for Tivoli SailPoint Integration Module for Third Party Identity Management Systemshttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=248075 SailPoint Integration Module for Third Party Identity Management Systems Seamless Technologies Event Integration for BMC ProactiveNet Performance Managementhttp://webapps.bmc.com/support/faces/az/prodallversions.jsp?seqid=179751 Seamless Technologies Event Integration for BMC ProactiveNet Performance Management On Tue, Apr 10, 2012 at 7:08 AM, Roger Justice rjust2...@aol.commailto:rjust2...@aol.com wrote: ** Download the Integration Manual from the support site. -Original Message- From: Karthick S karthick...@gmail.commailto:karthick...@gmail.com To: arslist arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Tue, Apr 10, 2012 6:59 am Subject: LDAP Intergartion ** Hi Guys, I need to perform LDAP integration in my organization. Can anyone help me in that... If you have any basic document or step, please share with me. Remedy Version: 7.6 OS: Windows -- Thanks and Regards, Karthick S _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ -- Thanks and Regards, Karthick S _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.comhttp://www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Missing Active link to manage
Is it already on the right hand side of the manage AL dialogue? (if so it would not be on the left side, correct?) Is the “Show available Active Links” checkbox selected? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Atherly Sent: Tuesday, April 10, 2012 1:28 PM To: arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 04/10/2012 01:14 PM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherlymailto:john.athe...@schneider-electric.com Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site: www.apc.com/http://www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG 04/10/2012 12:58 PM Please respond to arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG To arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherlymailto:john.athe...@schneider-electric.com Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _ John Atherly | APC by Schneider Electric | Information, Process Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: john.athe...@apcc.commailto:%20john.athe...@apcc.com | Site:
Re: Jobs
Sharyl, Just send them to the list as an email with the details and/or link to your website hosting the job listing. No charge. It is customary to prefix the Subject line of any job listing that you email to the list with the word JOB: then the name and location of the position available. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sharyl Augustitus - Agile1 Sent: Monday, March 12, 2012 9:45 AM To: arslist@ARSLIST.ORG Subject: Re: Jobs ** Hello: I have 2 Remedy Analyst opportunities available. Do you have a website to view and does it cost to post positions on your site? Please advise. Thank you! [cid:image002.jpg@01CD0036.8F552B90]Sharyl Augustitus |Senior Sourcing Specialist|Agile*1 Recruiting Partner for | Direct: 1.248.759.4153 | saugusti...@agile1.commailto:saugusti...@agile1.com www.agile-1.comhttp://www.agile-1.com/| Delivering total workforce solutions through innovative services and technology. | One World. One Workforce. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.jpg
Re: Jobs
This is the list... just email it to this same address. Everyone that is a member of the list gets any email sent to this same address. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sharyl Augustitus - Agile1 Sent: Monday, March 12, 2012 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: Jobs ** Hello Ken: What list? I'll be happy to send an email today out. Please advise. Thanks a million. [cid:image002.jpg@01CD0037.4A1ABD00]Sharyl Augustitus |Senior Sourcing Specialist|Agile*1 Recruiting Partner for | Direct: 1.248.759.4153 | saugusti...@agile1.commailto:saugusti...@agile1.com www.agile-1.comhttp://www.agile-1.com/| Delivering total workforce solutions through innovative services and technology. | One World. One Workforce. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Monday, March 12, 2012 9:58 AM To: arslist@ARSLIST.ORG Subject: Re: Jobs ** Sharyl, Just send them to the list as an email with the details and/or link to your website hosting the job listing. No charge. It is customary to prefix the Subject line of any job listing that you email to the list with the word JOB: then the name and location of the position available. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Sharyl Augustitus - Agile1 Sent: Monday, March 12, 2012 9:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Jobs ** Hello: I have 2 Remedy Analyst opportunities available. Do you have a website to view and does it cost to post positions on your site? Please advise. Thank you! [cid:image002.jpg@01CD0037.4A1ABD00]Sharyl Augustitus |Senior Sourcing Specialist|Agile*1 Recruiting Partner for | Direct: 1.248.759.4153 | saugusti...@agile1.commailto:saugusti...@agile1.com www.agile-1.comhttp://www.agile-1.com/| Delivering total workforce solutions through innovative services and technology. | One World. One Workforce. _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.comhttp://www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.pnginline: image002.jpg
Re: Slightly OT: Where does $DATE$ come from?
Yeah. I have a script running robocopy.exe to sync my laptop files with an external usb drive and it always ends up recopying everything after the DST change instead of just the files that had changed since the last backup. I'll be putting of my backup now for a few days since I know its going to take at least 5 hours for it to run :( Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 12, 2012 1:49 PM To: arslist@ARSLIST.ORG Subject: Slightly OT: Where does $DATE$ come from? I wonder if this is explainable.. It’s the Date Modified attribute of a file on disk - which when copied to a flash drive, the value is the same, until the day the time changes.. ((See attached image)) Notice that the last file that I copied today has the exact same time while the files that were copied before today *HAD* the exact same time until Saturday night.. Where they all fell an hour behind on the flash drive.. I thought it was interesting.. And I found an interesting and plausible explanation to it.. http://ask-leo.com/why_do_file_timestamps_compare_differently_every_time_change.html Joe -Original Message- From: Misi Mladoniczky Sent: Monday, March 12, 2012 1:23 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? Hi, If you are on the same timezone as the server, and your clock is accurate, you should see the same thing regardless of where the $DATE$ was called (server or client). If you are on a different timezone, the date-time returned by $DATE$ will vary. If the server sets $DATE$ to 2012-03-31 it will add 00:00:00 as time giving us 2012-03-31 00:00:00 from the servers perspective. Depending on if you are before or behind the serer from a timezone-perspective, you might see: 2012-03-30 22:00:00 2012-03-30 23:00:00 2012-03-31 00:00:00 2012-03-31 01:00:00 2012-03-31 02:00:00 And if it is a field that shows only the date-part and hides the time, you might see the following depending on the client timezone setting: 2012-03-30 2012-03-30 2012-03-31 2012-03-31 2012-03-31 But it will always be the same number of seconds since the birth of Unix (1970-01-01 00:00:00 GMT), which is some comfort as least... Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Yes, this is an escalation that does the set field. Both server and client are in the Eastern Time Zone, so very strange. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, March 12, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** And…being yesterday was daylight savings day….are the client/server in the same tz, do they both honor dst same? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, March 12, 2012 10:37 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Where does $DATE$ come from? ** Depending on what is used to set it.. Is it an Active Link? Or a Filter/Escalation? In case of an Active Link, the $DATE$ would taken from the client. In case of server side workflow objects, Filters or Escalations, they are set from the AR System application server (not the database application server). Joe From: Brittain, Markmailto:mbritt...@navisite.com Sent: Monday, March 12, 2012 12:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Where does $DATE$ come from? ** Hi All, Where does the $DATE$ function get the date/time information, the OS server or the database server. This may seem like a strange question but yesterday I had a case where $TIMESTAMP$ was work correctly and diary field entries were correct but the $DATE$ was on hour behind as 3/10/2012 23:00:00 PM. Strangely today, it working correctly as 3/12/2012 00:00:00 AM ARS 6.3 patch 20 SunOS 5.9 Oracle 9.2 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite – A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity
Re: Very Soon: BMC RD proactively Sharing and openly Interacting
I missed the first one. Is a recording available? Also how do we register for the next sessions? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matt Laurenceau Sent: Thursday, March 01, 2012 4:38 PM To: arslist@ARSLIST.ORG Subject: Re: Very Soon: BMC RD proactively Sharing and openly Interacting Phil, Jason, Jose, all, This 1-hour monthly WebEx will indeed enable convo between you and experts. It doesn't prevent online conversations that happen almost 24x7, it enables live+interactive demos/explanations (from RD and/or you). We sure want to post the recordings. There are many people to credit for this initiative, you'll meet them during these meetings. Can't wait for the first session. Looking forward to interacting with you (before F2Fing for WWRUG12), ~ Matt Laurenceau Senior Community Ambassador, BMC Communities matthieu_laurenc...@bmc.com Follow me @Matt_L Skype: matt.laurenceau On 1 mars 2012, at 20:04, bullcreek.com bauti...@bullcreek.com wrote: I think BMC should host a one hour radio show where listeners could call in with their questions about AR System, Mid Tier, Workflow, Apps, Integrations, etc. with Doug Mueller and perhaps David Easter, Matt Laurenceau, or perhaps Lisa K (who did a great job on the 7.7 Beta calls), host the show kind of like a BMC Remedy version of Car Talk. Interestingly, this was brought up to me years ago but I wasn't sure I had the bandwidth for it. Now I am certain that I don't! :-) Phil Bautista President / CEO Bull Creek Data Corporation www.bullcreek.com Remedy Approved Consultant (RAC) 512-731-0304 -Original message- From: Jason Miller jason.mil...@gmail.com Date: Thu, 1 Mar 2012 12:25:16 -0500 To: arslist@ARSLIST.ORG Subject: Re: Very Soon: BMC RD proactively Sharing and openly Interacting This is awesome Matt! Jose, I definitely see your point. My thought is having it in a phone call format will provide a bit more of a dynamic interaction. For example I can post a discussion in the BMC Communities and there is a good chance I will get a reply from somebody at BMC. A response isn't guaranteed though. Now BMC obviously has the right to not answer a question on the phone but the expectation is you have their time right then and there and somebody will respond. If it will be anything at like the beta calls have been a BMC employee will take the task of following up on (appropriate) questions that could not be answers right then an there. In the Communities your question could go without a response. Aside from that it seems to me that text on a web page can't cover a topic quite as thoroughly as a voice conversation. It is great for listing step by step instructions but does not work quite as well for working out conceptual topics. Maybe the call can be recorded and posted to the Communities? Jason On Wed, Feb 29, 2012 at 8:41 AM, Jose Huerta jose.hue...@sm2baleares.eswr ote: ** Just to contribute, I like the idea. But I would prefer to hold it at the communities in a forum format. Thus, it can be readed by other professionals later. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La informaci�n contenida en este mensaje de correo electr�nico es confidencial. La misma, es enviada con la intenci�n de que �nicamente sea le�da por la persona(s) a la(s) que va dirigida. El acceso a este mensa je por otras personas no est� autorizado, por lo que en tal caso, le rogam os que nos lo comunique por la misma v�a, se abstenga de realizar copias d el mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Wed, Feb 29, 2012 at 16:35, Matt Laurenceau matt.laurenc...@gmail.com wrote: ** BMC is launching a monthly *BMC Atrium Ask the Experts* series to discuss Best Practices and to answer your architecture and implementatio n questions. The format is informal and simple. BMC product managers and architects will start the call with a short discussion on a select BMC Atrium topic, then open up the forum for YOUR questions. All Atrium-related topics are fair game. We will have *Architects, Product Managers Product Marketing* on the phone to answer your questions. We ask that product specific support questions be routed thro ugh normal channels. To register for the first call happening on March 6th 2012 at 8am PST, please register at http://tinyurl.com/AtriumRSVP. Looking forward to
Creating/Maintaining ARS Development Environment
I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you’ve found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
Thanks for your reply. Current environment is Windows Servers, MS SQL database, and ITSM apps. If we do a clean fresh install of the AR server and applications on the dev server (then take an image of that server for future rebuilds) would the db copy still work? Just overwrite the db that got created upon install? Beside disabling the email, Is there any data/schema that needs to be modified when you do a db copy before bringing up the new dev server? For instance I wonder if you have to search for references to the production server name in the workflow that should be changed to the dev server name? Thanks again, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, February 22, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Database copy is the most reliable/quickest method. If on Unix/Linux, the Remedy filesystem can be copied between the app servers. There are some steps that have to be taken after the database and filesystem copies to ensure that the system does not start generating email messages, etc. after the db is copied and before the app server is started. Axton Grams On Wed, Feb 22, 2012 at 9:16 AM, Cecil, Ken kce...@hubbell.com wrote: ** I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you've found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Creating/Maintaining ARS Development Environment
Thanks From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Wednesday, February 22, 2012 11:44 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment ** It should work. There should not be any references to the hardcoded server names in the workflow. You could find the sqls to search for workflow server references in this forum or you could write your own sqls. Only stuff that did not work for us is AIE. So we had to reinstall AIE after db copy. We did very similar thing when we deployed ITSM 7.6.03 mid last year. ITSM is installed in dev and production independently. Then in dev server we did all configurations, tested thoroughly. Before deploying it to production we just deleted all the data created during testing in Incident,Change,Task main and child forms. Then copied the db and put that into our production server and then did a few changes. I At that time I did a search on this forum and there were several postings with the schema names that need to be touched after the db copy. I mentioned all those here but many of them are not relevant to recent versions. Copy db from Staging to Production during the initial production deployment: Pre copy steps: 1. In production servers(2 servers) disable email engine in ar.conf 2. In dev server disable email mail boxes 3. Delete all email entries Post db copy: 1. Update the default web path 2. Update Servername, Servergroupname, servergroup ranking entries 3. Form data changes: -- Report form entries with new Server Name -- change server name to development.fqdn or development -- SHARE:Application_Properties, HelpFile URL pointers -- SYS:Application form -- Survey URL -- CAI Application Registry -- In Connection tab, change all Server names from production.fqdn to development.fqdn -- SHR:Association -- The server name is stored in two fields on the form - Server 1 and Server 2 -- Configure Custom Form Info -- SYS:Attachments form -- CMS Configuration Management -- AP:Notifications - Check any custom notifications with Server links -- AP:Rule Definition (Server = @) -- AR System Server Group Operation Ranking -- AR System User Preferences -- Change Report Server values from production to development for any user account you are going to log in with on development -- AR System Administrator Preferences -- Partial List Settings - Partial List Details:Other - Pack List Settings -- AR System Searches Preference -- Delete records from original server -- AR System User Central File -- Delete records for user -- KMS:Administration_Integration-- Change Server Name and Short Description -- SRD:STAGE:MasterDataMappingList -- SRM:ApplicationSettings, if SRM installed, to point to correct web path -- AST:ARServerConnection -- AR Login Info -- AST:ComplianceARBased_Advanced--AR System License Type Compliance -- SYS:Escalations -- SYS:Attachments -- SLM:ConfigPreferences -- Update Dashboard MidTier URL -- SLM:RuleActionSetValue_base -- Found four records to change with SLA_destination Server Name = production.fqdn,Changed all of them to @ -- SLA data sources, service agreements, and service targets with milestones, after the db had been restored -- CHG:CCMCalendar:PrintActionWUT -- Active Links that contain server references -- AREmail Configuration -- update with production email accounts -- Table fields -- check with sql select distinct tfserver from field_table -- AIS:GlobalPreferences form (Atrium Impact Simulator) -- AIE EIE:ApplicationSettings form (field name: Help File Path) -- AIE EIE:BackUpLoadFlag form entries (field names: Host, Internal Instance Name,InstanceName) -- AIE EIE:DataExchange form entries (field names: Instance Name, zTmpInstanceAlias) -- BMC.CORE.CONFIG:BMC_FederatedInterface records (Field name: ARServerName) -- IEORA:RuleHelper (field name: Path) -- EIE:CommonDialog
Re: Creating/Maintaining ARS Development Environment
Great! Any idea if I will need to do any touch up to the data (i.e. referencing the prod server name)? Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Peter Romain Sent: Wednesday, February 22, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment You might consider copying the prod database to the new environment and installing against that instead of doing a fresh install. The installers will run more quickly as they don't have much work to do on the database. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: 22 February 2012 15:49 To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Thanks for your reply. Current environment is Windows Servers, MS SQL database, and ITSM apps. If we do a clean fresh install of the AR server and applications on the dev server (then take an image of that server for future rebuilds) would the db copy still work? Just overwrite the db that got created upon install? Beside disabling the email, Is there any data/schema that needs to be modified when you do a db copy before bringing up the new dev server? For instance I wonder if you have to search for references to the production server name in the workflow that should be changed to the dev server name? Thanks again, Ken. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Wednesday, February 22, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Creating/Maintaining ARS Development Environment Database copy is the most reliable/quickest method. If on Unix/Linux, the Remedy filesystem can be copied between the app servers. There are some steps that have to be taken after the database and filesystem copies to ensure that the system does not start generating email messages, etc. after the db is copied and before the app server is started. Axton Grams On Wed, Feb 22, 2012 at 9:16 AM, Cecil, Ken kce...@hubbell.com wrote: ** I am looking for feedback on what methods you use to create and maintain your AR System development environment(s)? Do you build from scratch and just import .def from production? What about data? (manual synchronization with prod, no data synchronization, automated tool) Is it possible to do a database copy and have an exact replica of the production environment? Other solutions? Please point me to any links, documentation or archived posts you've found useful. Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Sorting Custom field added to the OverviewConsole
ITSM 7.6 I am adding the 'SLM Status' field to the Overview Console so that we can see this just like it is on the Incident Management Console. It is showing the SLM data for the Incidents correctly. However, when you try to sort the table by that column you get this error: ARERR [311] Error:ARGetListEntryWithFields - Field ID is not related to this form (ARERR 311) I found some discussions on this. One suggestion workaround was to change the chunk size on the table field of the console to 0 (instead of 200 that it was on). After changing this setting, I can sort using the Windows User Tool but still get the error from the Mid-Tier. I have tried flushing the MT cache, restarting Apache, deleting browser temp files and I still get the error in the Mid Tier client (which is what 95% of our users use now.) Has anybody else ever been successful in adding a new custom column to the Overview Console and getting it to sort by those values without error? If so what's the trick? Since the chunk setting does work on the WUT, I wonder if the chunk setting affects the MidTier or if there is another setting for that. As background: To get to this point I added the field to the SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewConsole Template forms, created the new column on the SHR:OverviewConsole form table. Mapped the field IDs in the SHR:ARDBCFields form to the field ID on MAINHELPDESK and mapped the selection values in the SHR:ARDBCEnumLookup form. Anything I missed? Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Sorting Custom field added to the OverviewConsole
Nevermind... I found Knowledge Article ID:KA348937 Looks like I need to map the field to dummy fields in the other underlying forms where SLM Status field doesn't exist. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken Sent: Monday, January 23, 2012 2:16 PM To: arslist@ARSLIST.ORG Subject: Sorting Custom field added to the OverviewConsole ** ITSM 7.6 I am adding the 'SLM Status' field to the Overview Console so that we can see this just like it is on the Incident Management Console. It is showing the SLM data for the Incidents correctly. However, when you try to sort the table by that column you get this error: ARERR [311] Error:ARGetListEntryWithFields - Field ID is not related to this form (ARERR 311) I found some discussions on this. One suggestion workaround was to change the chunk size on the table field of the console to 0 (instead of 200 that it was on). After changing this setting, I can sort using the Windows User Tool but still get the error from the Mid-Tier. I have tried flushing the MT cache, restarting Apache, deleting browser temp files and I still get the error in the Mid Tier client (which is what 95% of our users use now.) Has anybody else ever been successful in adding a new custom column to the Overview Console and getting it to sort by those values without error? If so what's the trick? Since the chunk setting does work on the WUT, I wonder if the chunk setting affects the MidTier or if there is another setting for that. As background: To get to this point I added the field to the SHR:ARDBC_OverviewConsole and SHR:ARDBC_OverviewConsole Template forms, created the new column on the SHR:OverviewConsole form table. Mapped the field IDs in the SHR:ARDBCFields form to the field ID on MAINHELPDESK and mapped the selection values in the SHR:ARDBCEnumLookup form. Anything I missed? Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Licensing
On all mine the license Qualifier is blank... I just enter License Type, Number of Licenses, and Key. Make sure the Current Host ID in the upper right corner matches with the license info. If it doesn't you may need to purge that key and get a new one. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Friday, November 18, 2011 3:06 PM To: arslist@ARSLIST.ORG Subject: Licensing ** I called support I and am waiting for them to get around to me. In the meantime, I am in the middle of an install and need to apply a license key. I received an email from BMC with values that do not match up with what is in the license tool. I am not sure what value I need to put in the field License Qualifier so I left that field blank. In the License field - I entered the key that I received. Then I pressed SAVE. The license does not show in the table. What should be in the qualifier field? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Licensing
Also, I had an issue with an 120 day evaluation version of windows server where the Host Id would change every time the server was rebooted. So if your host id isn't matching then maybe something weird like that is going on. I never found a permanent solution to the issue with the eval server so we just avoided rebooting it (or else purge and renew the license). Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Friday, November 18, 2011 3:21 PM To: arslist@ARSLIST.ORG Subject: Re: Licensing ** Cecil is right - you just need to enter the type = AR Server, Number of Licenses = 1, and the Key. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ | 972.431.1518 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: Friday, November 18, 2011 2:06 PM To: arslist@ARSLIST.ORG Subject: Licensing I called support I and am waiting for them to get around to me. In the meantime, I am in the middle of an install and need to apply a license key. I received an email from BMC with values that do not match up with what is in the license tool. I am not sure what value I need to put in the field License Qualifier so I left that field blank. In the License field - I entered the key that I received. Then I pressed SAVE. The license does not show in the table. What should be in the qualifier field? The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Request for Comments
I would think that any interface designed would be agnostic to processes and just be concerned with providing the services agreed upon in the contract. No matter what happens behind the scene, the interface would handle the request the same whether it be for interactive users, service consumers, other ITSM apps, or other integrated apps/processes. The interface should be somewhat abstracted from the underlying forms, processes, and customizations. The interface contract should be generic and flexible enough to handle/anticipate customizations and schema changes (similar to xml). Elry, I believe Abydos Designer already does most of what you were referring to about diagramming and creating workflow via a visio type diagram. Ken Cecil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elry Sent: Friday, November 04, 2011 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Request for Comments This interface discussion is interesting and all , but I do not think that the ITSM application will readily conform to this approach. I think we are forgetting that ITSM is meant to be ITIL compliant. For those who have worked on the process side of ITIL - I am certain that you will be aware of how tightly coupled the ITIL proceses are... Keep in mind that the ITIL process is a blueprint for how things should work and not necessarily the cookie cutter approach for all organizations. This is why many of us find work customizing the ITSM application. I use the term customize loosely, since this could mean adding a few fields to revamping large portions of the process model. Now, if you put fixed structures in place and standardize the interactions between processes - you are effectively making a flexible model rigid. I think that if we keep in mind that this is a process driven application; therefore, it must remain as flexible as possible - then we would have to conclude that the current architecture - offers the greatest degree of flexibility. BMC has done an excellent job giving us some base structures and processes as well as amazing integration tools (by BMC and third party vendors). I believe that Overlays are a great concept - that once refined will be a formidable tool for our customization tool set. To me (keeping in mind that this is an ITIL tool set) - the only missing component for ITSM is a tool that would enable the BMC Engineer to modify the ITSM process on the fly. We have the technology, and the people (all you arlisters), now all we need for our tool belt is something that could effectively change a process on the fly, or build/re-engineer a process on the fly. Imagine if you would that there is a tool that would: 1. Allow you to design your process in Visio. 2. Link your process to the underlying ITSM structures. 3. Link your process to the underlying categorization structure, and product catalog. 4. Enable customization to be defined through process definitions. 5. These processes that are graphically designed can then be called from the ITSM application and executed based on the underlying ITSM structures and workflow. This would mean that: 1. You utilize the underlying ITSM application to hold your data and basic workflow. 2. Overlays are utilized to make structural changes that or Organizationally dependent. 3. Workflow is designed and executed through process diagrams that are written in a Visio like environment. 4. API integration would focus on integration between enterprise applications. 5. BMC could and will continue to focus on plugins for the purpose of integration. Process, process, process... This is my take on this... On Nov 2, 3:55 pm, Richard Baird richard_ba...@sympatico.ca wrote: That works for me Axton. If they wanted to get even fancier, they could implement it via the Interface Form model I described, and have the saving of the form (along with it's attached/embedded XML legal operations, exceptions, etc...) automatically create and publish the web service. That way every integration method/mechanism would have the same behaviour, because it would be based on the same source (the Interface Form for the specific interface) Cheers! Subject: Re: Request for Comments From: Axton axton.gr...@gmail.com Reply-To: arsl...@arslist.org Date: Wed, 2 Nov 2011 14:45:38 -0500 ** I envisioned the interfaces implemented as web services, not as an API. A web service layer makes plugging into other things easier. One of the drivers for me starting this conversation is what I see many of the cloud providers offering and leveraging as their interfaces into and out of their applications. I have some exposure to the service oriented architecture as well, which plays into this paradigm nicely. If, within Remedy, all the interfaces were exposed as web services and Remedy had a native way to consumer those web service based interfaces, it opens the door nicely for other
Re: Help with Filter Run If Statement
Does this solve it? (USER$ = 'ChangeOwnerLoginName' AND 'Completed?' != 'DB.Completed?') OR ($GROUPS$ LIKE %Configuration Management%) OR ($GROUPS$ LIKE %Admin%) If action = Nothing Else action = Error message Ken. On 11/2/2011 1:48 PM, Drew Shuller wrote: Hello listers, can I get a sanity check please? How do you write a filter Run If that allows a person that owns an RFC (this is a custom app) to modify the record, but only if he is changing a specific field? Otherwise, an error message should stop the filter. The Configuration Manager and the system admin should be able to change the record whenever they want. No one else should be able to modify the record. These two Run If statements do what I want unless I put them into one Run If statement, joined with an OR: (( 'Completed?' != 'DB.Completed?') AND ($USER$ != 'ChangeOwnerLoginName')) and this one: (( 'DB.RFC Status' = Approved With Changes ) AND (NOT ($GROUPS$ LIKE %Configuration Management% )) AND (NOT ($GROUPS$ LIKE %Admin% ))) During testing, the Config Manager can update the RFC, but not if he's changing the Completed? field. The Change Owner can't modify the RFC at all. After a couple of days of hacking away I'm pretty confused. Thanks for any and all help! Drew Comayagua ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Adding a Unique Index to COM:Company
Just to confirm I checked and creating more than one unique index on COM:Company in 7.5.x was no problem. So yeah, must be an overlay limitation as Guillaume reported. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Thursday, November 03, 2011 4:15 PM To: arslist@ARSLIST.ORG Subject: Re: Adding a Unique Index to COM:Company ** Hi Jase, I am 99.% sure you cannot create a unique index on an overlaid form, that is a known limitation... You can only create unique indexes on custom forms. So the only thing you can do is create two filters that fire on submit and modify: 1st one checks whether the value is already present in another record in teh same form 2nd props the error message cheers Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Jase Brandon [jasebran...@gmail.com] Sent: Thursday, November 03, 2011 4:08 PM To: arslist@ARSLIST.ORG Subject: Adding a Unique Index to COM:Company ** Hello All, I need to add a unique index to the COM:Company form to ensure that a custom field maintains a distinct value on submit. But there is already a unique index on the Request ID field on COM:Company, and dev studio won't give me the option to add another unique index on the field I want. I thought oh yeah - only one unique index per form, then for jokes n' grins - I checked HPD:HelpDesk - which has two unique indexes, both character indexes. So that proves more than one unique index is available per form. What am I doing wrong? Any suggestions from the gang? :-) FYI... COM:Company is already overlaid as well as the view I'm working with. Thanks in Advance, Jase Brandon 7.6.04 SP1 Windows 2008 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: What does CTM stand for
Thanks -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Lander Sent: Wednesday, October 19, 2011 5:04 PM To: arslist@ARSLIST.ORG Subject: Re: What does CTM stand for Hi Ken, I emailed you the word document but for those on the arslist (and bear in mind that although this is quite old, it should still cover most of the modules): ITSM 7.x Object Prefixes AP: Approval Server APR: Approval Server APW: Approval Server ASE: Assignment Engine AST: Asset Management BMC.AM: BMC Asset Management Namespace BMC.CORE.CONFIG: CMDB Configuration BMC.CORE: CMDB Classes BSM: Not part of ITSM 7.0. Part of the CMDB Atrium CMDB Console deployable application CAI: Command Automation Interface CBK: Charge Back CFB: Change Management Flashboards CFG: Configuration CHG: Change Management CMDB: Configuration Management Database CMS: Configuration Management System COM: Company CTM: Contact Management FB: Flashboards (base AR) FIN: Financial HPD: Help Desk (Incident Management) KMS: Knowledge Management System LIC: License NTE: Notification Engine OBJSTR: CMDB, Object Store PBM: Problem PCT: Product Catalog PDL: Product Dictionary Library RAC: Application Administration Console RE: Reconciliation Engine RMG: Time Segments (Foundation system) RQC: Requester Console RRC: Reporting SHR: Shared SIT: Site SLM: Service Level Management SRM: Service Request Management SYS: System TMS: Task Management System VIS: Process Visualizer (Foundation system) Cheers, J ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT - Batch scripting
Try something like this @echo off SET maxcount=30 SET increment=10 SET countfile=c:\count.txt REM get the current count (or start at zero if no current count) IF EXIST %countfile% SET /P mycounter=%countfile% IF NOT EXIST %countfile% SET mycounter=0 REM increment counter SET /a mycounter=%mycounter%+%increment% ECHO Counter incremented to: %mycounter% ECHO %mycounter%%countfile% REM Check to see if the service needs to be restarted IF %mycounter%==%maxcount% GOTO RESTART GOTO END :RESTART REM Restart the service here ECHO Reset Service REM Reset the count DEL /Q %countfile% :END Ken From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hyunkel v2.0 Sent: Thursday, October 20, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: OT - Batch scripting ** Sorry for placing this here, but i know that this is one of the most suitables places to find real gurus and not only for ARS :-); I'm facing an error that it seems to be a logic error (from myself) or lack of knowledge in regards Batch scripting (I've always been Unix guy), so hope someone could give me some light on this. I'm setting a monitor (not exactly, because is reactive) process on a VM - Win2003 pro, for corrective purposes of Tomcat process, itself only monitors the established connnections within server and users, and if it finds more than 80 established connections, will store that first violation, and wait for certain time to run again, if it finds more than 80 connections 3 consecutive times, then will stop Tomcat Server and start up again the processes. So far I've the structure of the code but I'm finding a couple of issues that kept me hitting my head against the keyboard. 1.- In the monitor log, If I found more than 80 open connections at that time I send an ECHO 1 C:\Somedirectory\Sompepath\openconnections.log, but when I check the log file found that it writes 1 (the 1 and a blank space after and a return); is there a way to only write the file with a flat '1' with no extra characters? 2.- Once the file is created the program will read the information and assign that to a variable: SET /P mycounter =C:\Somedirectory\Sompepath\openconnections.log I placed a ECHO output for that and I'm seeing that is getting the information as expected 1 , and then 3.- I peform the validation against my flag to stop tomcat servies IF [%mycounter%] EQU [%maxtries%] CALL rebootscript.bat However, the validation is always true, an ECHO output for this last code line showed me [1 ] EQU [111]; my understanding is that I'm doing a string to string comparisson, but i can't figure out why DOS is assuming that 1 is the same as 111 not the same string lenght, neither value..., I'm pretty sure I'm missing something here, but can't figure out what is that small piece I'm doing wrong. Cheers. Hugo Ruesga Software Development Advisor MX +52 (55) 4353.9802 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
What does CTM stand for
Is there documentation of what the prefix acronyms that BMC uses on their objects mean? I can figure out most of them but what just wondering if they are listed anywhere. For example what is the CTM in CTM:People? Thanks, Ken. *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Configure Incidents to Close when all Tasks are closed
Hello, Does anybody know off hand if there is OOB functionality or configuration to have Incidents which have tasks automatically change status to resolved when the last task is closed? Or is this going to be a customization also? BTW We are on ServiceDesk ITSM 7.6.0. Thanks, Ken *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Birds of a Feather Field IDs
What was the result of the BOF session discussing Field IDs at WWRUG11? I think I recall hearing someone say that a decision/document would be posted somewhere. If so can anybody provide the link to that? *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Birds of a Feather Field IDs
Great. Thank you. I'll check it out and see if there is an area in which I can contribute. Ken. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, September 29, 2011 3:54 PM To: arslist@ARSLIST.ORG Subject: Re: Birds of a Feather Field IDs ** Hi Ken, It is a work in progress (by the community). The document Field ID Best Practices can be found here: https://communities.bmc.com/communities/docs/DOC-16743. This is a section of a larger effort to (finally) document best practices and various procedures for AR development. The Community Development Best Practices (CDBP) landing page can be found here: https://communities.bmc.com/communities/docs/DOC-17062 Regarding the BOF. We had a good discussion although I don't remember too many decisions coming out of the session. Chuck Mousseau from BMC joined us (along with Matt L of course). Chuck gave use some insight as to how BMC internally manages Field ID reservations and keeping the same field consistent between forms (no need to go OT here with examples of where this does not happen). It was great to have him involved in the conversation as he challenged some ideas, asking what the values is as well as discussing ideas around Dev Studio/AR enhancements that would help us follow best practices. I left the session feeling that we are off to a good start and have BMC's ear and support in assisting with the process. Now we need the community's involvement. Check out the CDBP landing page and add to a document where you have additional insight. Create a new document for the topics listed that do not have one started already. We have a lot of very smart and experienced people on the ARSList as well as the BMC Communities. We have been asking for these things for some time and now it is time for us to take ownership and make it happen. Jason On Thu, Sep 29, 2011 at 12:18 PM, Cecil, Ken kce...@hubbell.com wrote: ** What was the result of the BOF session discussing Field IDs at WWRUG11? I think I recall hearing someone say that a decision/document would be posted somewhere. If so can anybody provide the link to that? *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ *** This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This footnote also confirms that this email message has been swept for the presence of computer viruses. www.Hubbell.com - Hubbell Incorporated** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
