Re: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP
Hello, We are no doing SSL. this exist 'ARDBC-LDAP-Key-Password in ar.conf but is null/blank. - I realized ar.conf ARDBC-LDAP-Cert-DB: ARDBC-LDAP-Cert-Name: ARDBC-LDAP-User-DN: test ARDBC-LDAP-Hostname: server ARDBC-LDAP-Key-DB: ARDBC-LDAP-Key-Password: ARDBC-LDAP-Password: ENCRYPTED PWD ARDBC-LDAP-UsingSSL: F Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP server: removed all the entries , ARDBC-LDAP-Cert-DB: ARDBC-LDAP-Cert-Name: ARDBC-LDAP-User-DN: ARDBC-LDAP-Hostname: % ARDBC-LDAP-Key-DB: ARDBC-LDAP-Key-Password: ARDBC-LDAP-Password: ARDBC-LDAP-Port: ARDBC-LDAP-UsingSSL: F Server-Plugin-Alias: ARSYS.ARDBC.LDAP ARSYS.ARDBC.LDAP server: ARDBC-LDAP-Base-Dn: ARDBC-LDAP-Use-Cache: F ARDBC-LDAP-Cache-MaxSize: ARDBC-LDAP-Cache-TTL: ARDBC-LDAP-Connect-Timeout: ARDBC-LDAP-Page-Size: ARDBC-LDAP-Time-Format: 0 i'm on test. We are using User form authenication - and we don't do SSO by connnecting to LDAP, but with areahub, and plugin that was built to allow our version of SSO. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Question on Remedy replication to DR
Hello List, SRDF = Symmetrix Remote Data Facility DR = Disaster Recovery I asked this questions maybe 2 years ago, but I presume no one at the time was doing SRDF. So, here I am again. We current DataGuard Replication between or production and DR ARSystem environment on UNIX with Oracle DB, local. Our DBA, is pushing for us to more to SRDF. Is anyone doing SRDF? Have you encountered any issues you would like to share? How do you handle SRDF in upgrade? How do you handle SRDF in fail over to DR? Do you replicate the entire prod server to DR? Why SRDF or DataGuard Replication? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP
Hello Jesus, Running ARS 8.1.00.002 201308272305Hotfix on unix 7.1. I found this KB:KA391722 Title: Having trouble with vendor form in 8.1. The ARS 8.1 ARSYS.ARDBC.LDAP java plugin does not discover same objects or fields (attributes) as C plugin version Solution: Disable to javaplugin and reload the c-plugin. Per the KB, Documented as defect SW 00449118 This lead to error, in the java plugin stderr log, But ofcourse that lead to, log4j:ERROR No output stream or file set for the appender named [null]. Which, per John's response, I It probably means it's not loading a password and the NullPointerException is from the String constructor. It's poor coding, ie. char[] c= retrievePasswordAsCharArray(); // Forget to check if c is null String password= new String(c); if true we are back to the original problem, the ldap parameters including the password in not loading with c-plugin. I just got a response from BMC, They can confirmed that I should try KA391722 , and send results. basically they are lost too. We are configured to the default , which is listening. I'm going to send the response to BMC. I turned on the debugging on *.xml config, this will hopefully give them something to work with. However, Applying KA above, seems to have resolved the WUT plugin error, from this post. Subject: Re: Port and Queue Server Admin Display issue in MT Adding a set field will enforces order of operation; therefore it works - the thread are visible in midtier; but now that leads to time-out during plugin call, the request has been accepted by the plugin server, but the plug has not responded RPC 1832-008 ARERR 9940) on the WUT tool. Which I'm fine with since we moving awAy from WUT. DEE -Original Message- From: Ortega, Jesus A jesus.ort...@lyondellbasell.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Apr 15, 2014 7:33 pm Subject: Re: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP Dee, What version are you running? If it is AR System 8.1.x, read on. There is a bug in the 8.1.x that causes too many TCP connections to open, in the thousands, and causes plugins to start failing in such a way as you are seeing. Our LDAP was the first to go, then ARDBC, and so on. I had to get a hotfix from BMC L2 to fix the issue. The hotfix affects arserver.exe, arapi81_build001.dll\jar and several other files. It is a pain to install in all the places that arapi81* lives, but it did stop the plugins from crashing. This may not or may not be your issue, but I was getting similar errors in my plugin log file. Again, this is a 8.1 bug. If you are on Windows and want to see if your plugin ports are active and listening, open a command prompt on your server and run netstat -ao |find /i listening. If you don't see 9555,9956, 9977,9998,and listening, that means your ports are down and you will have to reset the plugin server by ending the java.exe process that it runs under. It will restart immediately. If you suspect this is an issue, call BMC and tell them you may have defect # SW00450386. This affects 8.1.0 - 8.1.1 (SP1). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Tuesday, April 15, 2014 9:50 AM To: arslist@ARSLIST.ORG Subject: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP Hello, I'm getting this error message in the javaplugin.log. Can anyone explain what is means and a possible fix? ERROR [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP java.lang.NullPointerException at java.lang.String.init(String.java:123) at com.bmc.arsys.plugins.ardbcldap.DBCLdapProperties.decryptPassword(Unknown Source) at com.bmc.arsys.plugins.ardbcldap.DBCLdapProperties.setKeyPassword(Unknown Source) at com.bmc.arsys.plugins.ardbcldap.ARDBCLDAPContext.populateProperties(Unknown Source) at com.bmc.arsys.plugins.ardbcldap.ARDBCLDAPPlugin.initialize(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.g.a(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.g.loadPlugin(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.g.instantiateAllPlugins(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.g.init(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginSvrThreadLocalStorageBlock.init(Unknown Source) at com.bmc.arsys.pluginsvr.d.b.a(Unknown Source) at com.bmc.arsys.pluginsvr.d.b.beforeExecute(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:919) at java.lang.Thread.run
ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP
Hello, I'm getting this error message in the javaplugin.log. Can anyone explain what is means and a possible fix? ERROR [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP java.lang.NullPointerException at java.lang.String.init(String.java:123) at com.bmc.arsys.plugins.ardbcldap.DBCLdapProperties.decryptPassword(Unknown Source) at com.bmc.arsys.plugins.ardbcldap.DBCLdapProperties.setKeyPassword(Unknown Source) at com.bmc.arsys.plugins.ardbcldap.ARDBCLDAPContext.populateProperties(Unknown Source) at com.bmc.arsys.plugins.ardbcldap.ARDBCLDAPPlugin.initialize(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.g.a(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.g.loadPlugin(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.g.instantiateAllPlugins(Unknown Source) at com.bmc.arsys.pluginsvr.plugins.g.init(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginSvrThreadLocalStorageBlock.init(Unknown Source) at com.bmc.arsys.pluginsvr.d.b.a(Unknown Source) at com.bmc.arsys.pluginsvr.d.b.beforeExecute(Unknown Source) at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:919) at java.lang.Thread.run(Thread.java:738) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.g (?:?) - An error has occurred while loading a plug-in.ARSYS.ARDBC.LDAP
Thank longwing, that was the first thing I checked, if the upgrade deleted that entry. But the form reflected the password. I have applied Knowledge Article ID: KA391722, But ofcourse that lead to, log4j:ERROR No output stream or file set for the appender named [null]. So i'm waiting BMC to verify that KA above is the solution. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Port and Queue Server Admin Display issue in MT
Thank for responding. Yes , adding a set field will enforces order of operation; therefore it works - the thread are visible in midtier; but now that leads to time-out during plugin call, the request has been accepted by the plugin server, but the plug has not responded RPC 1832-008 ARERR 9940) on the WUT tool. Which I'm fine with since we moving awAy from WUT. But comparing the 8.1 workflow to 7.5 workflow ---they are exact. So issue is what plugin / mechanism in the background that enforces order of operation when, set field has 2 actions and whether this is failing other places I will try the upgrade 8.1.01; this issue could be wide spread. DEE -Original Message- From: Jason Miller jason.mil...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Apr 10, 2014 3:06 am Subject: Re: Port and Queue Server Admin Display issue in MT ** Thanks for sharing this! This happened to our dev server last week. I just thought one of us messed up the config file and removed the ports. It took a little while to find it. A user was building new web report and the reporting plugin kept timing out. I wasn't expecting to find all those lines missing form the ar.cfg file :) Jason On Wed, Apr 9, 2014 at 9:10 PM, patchsk vamsi...@gmail.com wrote: ** I have seen the similar issue. Any time you make changes and commit in Admin Console in midtier it is actually deleting all the threads in ar.conf And the server will end up running the default admin thread upon next restart. It has been fixed in the 8.1SP1. If you are not interested in upgrading, the fix is very simple. Just change an ActiveLink SetField fields into different setfield actions. ActiveLink name -- AR System Administration: Server Ports - Parse1 Follow the discussion below. https://communities.bmc.com/thread/96989 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Notify Alerts in ARS 8.1
Hello Laurent/Mikhail Did either have a solution for this error __ I think that the classic notification alerts should work in 8.1. In aralerts.log I see **Error (22) in binding send socket for address :0**. When I set *Alert-Outbound-Port: 50005* in ar.conf, then in aralert.log there is the same error **Error (22) in binding send socket for address :50005**. Deyon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy, OpenSSL, and the Heartbleed bug
Thank you Doug, This is perfect. DEE -Original Message- From: Mueller, Doug doug_muel...@bmc.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Apr 9, 2014 11:30 pm Subject: Remedy, OpenSSL, and the Heartbleed bug ** Everyone, I am sure that most if not all of you have seen the reports in the media about the security bug (called the Heartbleed bug) that has been found out on the internet. Some details: OpenSSL is the source of the bug. It is a technology used for encryption. The AR System environment uses this technology for password encryption and to encrypt the data as it flows across the wire. The issue was introduced in version 1.0.1 of OpenSSL (released March 2012) and is present in 1.0.1 and 1.0.1a through 1.0.1f of that product. There is a corrected version that was released April 7, 2014 that corrects the error. The error is NOT present in the 0.9.8 or 1.0.0 versions of the product. The AR System uses the 0.9.8 version of the OpenSSL libraries. We have gone through the build trees to confirm this for versions 7.6.04, 8.0, and 8.1 and the service packs and patches for those releases. For all of them, we are using the 0.9.8 version. This means that the AR System, its plugins, its applications, the CMDB, the API, and etc… is not affected by the Heartbleed bug and there is no action you need to take on your environment. BMC is investigating all of the products it ships to check which ones of them may have issues due to this bug. There will be a formal announcement in the near future of BMCs exposure and the remediation plans for any exposure found. This will include the official announcement from BMC about the AR System environment. I just wanted to share the information with this list as soon as it was confirmed that there was no issue with the Remedy product line. Doug Mueller _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Weird one: Select string being process continously
Hello List,
Production -- 6.1.7 UNIX with ARS 7.5 Patch 4 on Oracle 11.2.0.3, all local.
the server/app/db can handle the load. the issue is that we are consuming 80%
entitlement.
Yesterday, our application hosting group reported high cpu utilization on
server. we have 2 cpu entitlement, 12 gb.
the weird part:
user A , yesterday ran this query = SELECT C1,C4,C3,C1,C60046,C6
FROM T72 WHERE C1 IN ('004338508')
- but the query is now in a loop. it seems that as the user that is running
the query logout/timeout, the query captures the next incoming user to execute.
the dba cannot kill that process, because it the run/executing and close - very
fast. So the issue is not a hung query against the DB. However, they kill some
other processes, that seem to have eliminated the respawn of that query. I'm
waiting on the dba to tell us what he saw/tried killing - that resulted in
stopping the loop.
per the dba , that query has ran 40,000 times against the db. The current user
that has been logged - the query has executed 19,000 times with that id.
what cause the query to go into a loop?
___
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Where the Answers Are, and have been for 20 years
Resolved: Upgrade ARS to 7.5P4 to 8.1.00 Errors
Hello, BMC can back with a solution. The DB was not corrupted, at this time. Solution: KA402449 https://communities.bmc.com/search.jspa?q=8.1+Arsystem++Upgrade Basically, this table exist in actlink_group_ids_UPG 7.x with only two colunms and no indexing. In 8.1.00, additional columns are being add and indexing, so then now has duplicates and cannot be indexed. - make copy of table - add index - rerun installer gist!!! Other errors pop up, but the installer ran upgrade successfully after this. Thanks so much for help!!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Upgrade ARS to 7.5P4 to 8.1.00 Errors
Hello List,
Environment
All Local.
UNIX 6.1.7
JAVA 6_64 and 6_32
Oracle 11g
ARS 7.5PATCH 4 to 8.1.00
Spoke with BMC prior to upgrade, due to custom environment not overlay and not
ITSM , jump was possible.
Errors in up grade.
I have a request with BMC, but the only response so far is -- reiterating what
the install log clear states, Cannot establish a network connection to the AR
System server. So while I await other responses,
Please help.
arsystem_install.log
1. [SET PROPERTY BMC_DATABASE_USER_ROLE],Detail=[AROLE_GOXSA547]} -- GOXSD547
is an old server decommissioned. How can I correct? should it not say
AROLE_ARSYS?
2. (Feb 14 2014 02:33:58.213 PM
-0500),SEVERE,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
THROWABLE EVENT {Description=[Error from RIKJ command ],Detail=[ERROR (90):
Cannot establish a network connection to the AR System server; A remote host
refused an attempted connect operation. ARSSERVER:ARSTCPPORT]},
Throwable=[com.bmc.arsys.rik.RIKException: ERROR (90): Cannot establish a
network connection to the AR System server; A remote host refused an attempted
connect operation. ARSSERVER:ARSTCPPORT
com.bmc.arsys.rik.command.svrinfo.ServerInformation.execute(ServerInformation.java:90)
com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava.setsvrinfoRIKJ(RIKUtilJava.java:525)
com.bmc.smbu.install.common.rule.engine.rik.RikUtil.setsvrinfo(RikUtil.java:495)
com.bmc.install.product.arsuitekit.task.ARSuiteKitPostInstallTask.execute(ARSuiteKitPostInstallTask.java:130)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Thread.java:736)],
Throwable=[ERROR (90): Cannot establish a network connection to the AR System
server; A remote host refused an attempted connect operation.
ARSSERVER:ARSTCPPORT
com.bmc.arsys.apitransport.ApiProxyJRpcBase.connectionTry(Unknown Source)
com.bmc.arsys.api.ProxyJRpc.getRpcClient(Unknown Source)
com.bmc.arsys.api.ProxyJRpc.ARSetSessionConfiguration(Unknown Source)
com.bmc.arsys.apitransport.ApiProxyBase.setProxyProperties(Unknown Source)
com.bmc.arsys.apitransport.connection.b.getProxy(Unknown Source)
com.bmc.arsys.api.PoolingProxyManager.getProxy(Unknown Source)
com.bmc.arsys.apitransport.connection.b.getProxy(Unknown Source)
com.bmc.arsys.api.ARServerUser.usePrivateRpcQueue(Unknown Source)
com.bmc.arsys.rik.ARConnection.createARConnection(ARConnection.java:145)
com.bmc.arsys.rik.ARConnection.createARConnection(ARConnection.java:115)
com.bmc.arsys.rik.ARHelper.getARConnection(ARHelper.java:107)
com.bmc.arsys.rik.ARHelper.getARConnection(ARHelper.java:149)
com.bmc.arsys.rik.command.RIKAbstractCommand.getArConnInBaseMode(RIKAbstractCommand.java:297)
com.bmc.arsys.rik.command.svrinfo.ServerInformation.execute(ServerInformation.java:74)
com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava.setsvrinfoRIKJ(RIKUtilJava.java:525)
com.bmc.smbu.install.common.rule.engine.rik.RikUtil.setsvrinfo(RikUtil.java:495)
com.bmc.install.product.arsuitekit.task.ARSuiteKitPostInstallTask.execute(ARSuiteKitPostInstallTask.java:130)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:93)
java.lang.Thread.run(Thread.java:736)]
ARERROR/log
Fri Feb 14 14:27:45 2014 : Action Request System(R) Server Version 8.1.00
201301251157
(c) Copyright 1991-2013 BMC Software, Inc.
Fri Feb 14 14:27:52 2014 390600 : The SQL database operation failed. (ARERR
552)
Fri Feb 14 14:27:52 2014 Error 552 creating unique index on transition
table actlink_group_ids_UPG
Fri Feb 14 14:27:52 2014 ORA-01452: cannot CREATE UNIQUE INDEX; duplicate
keys found
Fri Feb 14 14:27:52 2014 lastsql CREATE UNIQUE INDEX actlink_group_ids_ind ON
actlink_group_ids_UPG (actlinkId,groupId,overlayExtended)
Fri Feb 14 14:27:52 2014 390600 : The SQL database operation failed. (ARERR
552)
Fri Feb 14 14:27:52 2014 Error 552 occurred while upgrading Overlay Masks
Fri Feb 14 14:27:52 2014 ORA-01452: cannot CREATE UNIQUE INDEX; duplicate
keys found
Fri Feb 14 14:27:52 2014 lastsql RENAME actlink_group_ids_UPG TO
actlink_group_ids
Fri Feb 14 14:27:52 2014: AR System server terminated - fatal error occurred in
ARSERVER (ARNOTE 21)
Fri Feb 14 14:27:52 2014 : Action Request System(R) Server Version 8.1.00
201301251157
(c) Copyright 1991-2013 BMC Software, Inc.
Fri Feb 14 14:27:53 2014 390600 : The SQL database operation failed. (ARERR
552)
Fri Feb 14 14:27:53 2014 Error 552 creating unique index on transition
table actlink_group_ids_UPG
Fri Feb 14 14:27:53 2014 ORA-01452: cannot CREATE UNIQUE INDEX; duplicate
keys found
Fri Feb 14 14:27:53 2014 lastsql CREATE UNIQUE INDEX actlink_group_ids_ind ON
actlink_group_ids_UPG (actlinkId,groupId,overlayExtended)
Fri Feb 14 14:27:53 2014 390600 : The SQL database operation failed. (ARERR
552)
Fri Feb 14 14:27:53 2014 Error 552 occurred while upgrading Overlay Masks
Fri Feb 14 14:27:53 2014 ORA-01452:
Re: Upgrade ARS to 7.5P4 to 8.1.00 Errors
Perfect. Thanks Shawn. That was what I thought too. I will restore and rerun the installer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
What can the Email Engine do?
Hello List, I'm hoping you can guide us, We are configuring the email engine for the first time, however, we would like to know if it can handle bi- directional communicate between mailboxes for modification/updates of a single ticket? 1. Application A send to the Remedy mailbox an email to open a incident ticket. 2. On open of that request, Remedy sends the status/incident number/etc to Application A. 3. In Remedy the incident is updated, Status change/Support Personnel Change/Work Description/Severity/ etc, this change is updated in Application A 4. In Application A, the incident is updated, Status change/Support Personnel Change/Work Description/Severity/ etc, this change is updated in Remedy. How does the mailbox handle, storming event in the mailbox? Requests to open and update multiple events in parallel? We are upgrading to 8.1.00 Email Engine which will be configured against 2010 Outlook mailbox. 8.1.00 Patch 2 ARS on UNIX 6.1.7 On 11G, with 8.1.00 Patch 2 Midtier on WebSphere 8.5 all on UNIX 6.1.7. Also will be upgrading OS to UNIX 7 or UNIX 6.1.8. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Problems with Sync Cache Remedy 7.6.0.4
HI All We are having same/similar issue. I just have not gotten around to researching the fix; I had open a request to BMC, but no solution( request closed). Will pursue another day. Our System - AIX 6.1 - Websphere 8.5 Application Cluster - Http Server Cluster - MT 7.6.04 SP5 - Behind BIGIP/F5 Backend - AIX 6.1 - ARS 7.5 Patch 4 - 11g If a change is made to form or active link/menu, inorder for the change to reflect in the 7.6.04 sp5 MT, on the old 7.5 Patch 4 MT env, just clearing the cache via the loadbalance, and changes would reflect. Now, with the 7.6.04 Sp5, we have to clear to the cache at bigip/ each http server/ delete the cache from IE browser and close the browser and reopen. (unfortunately, 7.6.04 Sp4/3 - had logging issue so cannot say is this function well at that version). If you find a solution, please post. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Fun -- if you couldn't work in the computer field
Lawn Service. I enjoy cutting my yard. or Construction Management Deyon. -Original Message- From: Perkins, Sharon (NTT Data) (NTT Data) sharon.perk...@yum.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Oct 2, 2013 6:04 pm Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field Retail - Macy's. I've done it before and had a blast - Intimates, Juniors, Cosmetics (Benefit Cosmetics), Better Sportswear. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, September 26, 2013 3:38 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field Me too! - Original Message - From: Lisa A DLA CTR INFORMATION OPERATIONS Kemes lisa.kemes@dla.mil To: arslist@ARSLIST.ORG Sent: Thursday, September 26, 2013 3:22:37 PM Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field Kindergarten teacher. Love those little kiddies! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, September 26, 2013 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Fun -- if you couldn't work in the computer field ** Brain research, specifically studying how the brain changes during the grief process if I could. Though I'd need to go back to school for a new degree. sigh Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov mailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Thursday, September 26, 2013 1:01 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Fun -- if you couldn't work in the computer field ** Where would you work? -John -- John Sundberg Kinetic Data, Inc. Your Business. Your Process. Save the date! KEG14 February 24-25, 2014 For more information, click here - KEG http://www.kineticdata.com/Events/KEG.html 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com http://www.kineticdata.com/ I community.kineticdata.com http://community.kineticdata.com/ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years This communication is confidential and may be legally privileged. If you are not the intended recipient, (i) please do not read or disclose to others, (ii) please notify the sender by reply mail, and (iii) please delete this communication from your system. Failure to follow this process may be unlawful. Thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Active links to change menu on field is not working
Hello Everyone, Environment: BIGIP (F5) 2 servers -Websphere 6.1 http cluster on UNIX 6.1.7 2 servers -Websphere 6.1 jvm cluster on UNIX 6.1.7 1 server -ARS 7.5 Patch 4 with local 11g DB on Unix 6.1.7 We have a custom change form that include the following fields Change Category Change Item Based on your change category selection, an active link with load the appropriate menu to Change Item. It was reported yesterday that this function is not working. Now this has been functioning fine for the last 7 years (when I inherited Remedy). Points: 1. This is not happening with Admins 2. This is happen for non-admin users. 3. At first it seems like it was only affect non-admin users with floating licenses, but a second test of users dispel that symptom 4. This is occurring in the User tool (7.6.04 Sp3) and MT (7.5.000 Patch 004) 5. This is occurring in browsers, IE8, FireFox 23.0.1, Chrome 29.0.1547.76 6. Initially thought it was a MT issue, flushed cache etc. 7. This is not occurring in our test environment, User tool (7.6.04 Sp3) MT (7.5.000 Patch 004) / MT (7.6.4 SP5) ARS 7.5 Patch 4 We have not made any changes to the production environment. the workflow, the menus was modified at least 2 weeks ago. Per the webadmins, no change the web sphere infrastructure. Window 7 desktop was recently patched, however, I tested on a machine that did have the patches in the last 2 weeks applied, issue exist there, too. (working on talking to DBA, if something on the oracle 11g db changed) The issue is haphazard, for my test id, non-admin, All menus loaded, except one menu that is very large (Large enough to be a form; unfortunately process and ownership issue) - the workflow for that particular activelink, does not get calculated. for my co-work, remedy admin also, None of the menus load. He describes the default CHANGE ITEM menu, if the only one that is loading. - which indicates that the workflow for the active link in not working. What could causes active links, not to fire correctly? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active links to change menu on field is not working
In addition, DBA verified no patches or adhoc changes to db. She was able to verify that T51 and views are fine. She see no errors in the log. This is only happening on 1 form, Change form. There are 423 directly related objects. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active links to change menu on field is not working
(Original Post with additions) Environment: BIGIP (F5) 2 servers -Websphere 6.1 http cluster on UNIX 6.1.7 2 servers -Websphere 6.1 jvm cluster on UNIX 6.1.7 1 server -ARS 7.5 Patch 4 with local 11g DB on Unix 6.1.7 We have a custom change form that include the following fields Change Category Change Item Based on your change category selection, an active link with load the appropriate menu to Change Item. It was reported yesterday that this function is not working. Now this has been functioning fine for the last 7 years (when I inherited Remedy). Points: 1. This is not happening with Admins 2. This is happen for non-admin users. 3. At first it seems like it was only affect non-admin users with floating licenses, but a second test of users dispel that symptom 4. This is occurring in the User tool (7.6.04 Sp3) and MT (7.5.000 Patch 004) 5. This is occurring in browsers, IE8, FireFox 23.0.1, Chrome 29.0.1547.76 6. Initially thought it was a MT issue, flushed cache etc. 7. This is not occurring in our test environment, User tool (7.6.04 Sp3) MT (7.5.000 Patch 004) / MT (7.6.4 SP5) ARS 7.5 Patch 8. All characters have been removed from the menu items (+, , (), ', ,, ...) We have not made any changes to the production environment. the workflow, the menus was modified at least 2 weeks ago. Per the webadmins, no change the web sphere infrastructure. Window 7 desktop was recently patched, however, I tested on a machine that did have the patches in the last 2 weeks applied, issue exist there, too. DBA verified no patches or adhoc changes to db. She was able to verify that T51 and views are fine. She see no errors in the log. This is only happening on 1 form, Change form. There are 423 directly related objects. The issue is haphazard, for my test id, non-admin, All menus loaded, except one menu that is very large (Large enough to be a form; unfortunately process and ownership issue) - the workflow for that particular activelink, does not get calculated. for my co-work, remedy admin also, None of the menus load. He describes the default CHANGE ITEM menu, if the only one that is loading. - which indicates that the workflow for the active link in not working. What could cause active links, not to fire correctly? Is there a limit to amount of menu items? -Original Message- From: Young, Ronald P. rpyo...@southernco.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 25, 2013 9:26 am Subject: Re: Active links to change menu on field is not working Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Wednesday, September 25, 2013 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Active links to change menu on field is not working In addition, DBA verified no patches or adhoc changes to db. She was able to verify that T51 and views are fine. She see no errors in the log. This is only happening on 1 form, Change form. There are 423 directly related objects. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Active links to change menu on field is not working
This is what I have found, All the active links that are doing a Change menu, based on selecting a CATEGORY then the appropriate Menu is attachment to ITEM, seem to be corrupted. On modifying one of the Active Link, I got the following error of missing/removed group id 47, 107, 119. (See attachment). To combat this i'm recreating the active links, and this is resolving the production issue (at the moment). However, these groups never existed as far as i know. The workflow is the same on test (copy of production) and groups. Groups are not deleted ( verified by admin). So, what could have corrupted these specific active links, and not others? why is it looking groups that don't exist? (any hint would be great). -Original Message- From: DEE ddus...@aim.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 25, 2013 9:34 am Subject: Re: Active links to change menu on field is not working (Original Post with additions) Environment: BIGIP (F5) 2 servers -Websphere 6.1 http cluster on UNIX 6.1.7 2 servers -Websphere 6.1 jvm cluster on UNIX 6.1.7 1 server -ARS 7.5 Patch 4 with local 11g DB on Unix 6.1.7 We have a custom change form that include the following fields Change Category Change Item Based on your change category selection, an active link with load the appropriate menu to Change Item. It was reported yesterday that this function is not working. Now this has been functioning fine for the last 7 years (when I inherited Remedy). Points: 1. This is not happening with Admins 2. This is happen for non-admin users. 3. At first it seems like it was only affect non-admin users with floating licenses, but a second test of users dispel that symptom 4. This is occurring in the User tool (7.6.04 Sp3) and MT (7.5.000 Patch 004) 5. This is occurring in browsers, IE8, FireFox 23.0.1, Chrome 29.0.1547.76 6. Initially thought it was a MT issue, flushed cache etc. 7. This is not occurring in our test environment, User tool (7.6.04 Sp3) MT (7.5.000 Patch 004) / MT (7.6.4 SP5) ARS 7.5 Patch 8. All characters have been removed from the menu items (+, , (), ', ,, ...) We have not made any changes to the production environment. the workflow, the menus was modified at least 2 weeks ago. Per the webadmins, no change the web sphere infrastructure. Window 7 desktop was recently patched, however, I tested on a machine that did have the patches in the last 2 weeks applied, issue exist there, too. DBA verified no patches or adhoc changes to db. She was able to verify that T51 and views are fine. She see no errors in the log. This is only happening on 1 form, Change form. There are 423 directly related objects. The issue is haphazard, for my test id, non-admin, All menus loaded, except one menu that is very large (Large enough to be a form; unfortunately process and ownership issue) - the workflow for that particular activelink, does not get calculated. for my co-work, remedy admin also, None of the menus load. He describes the default CHANGE ITEM menu, if the only one that is loading. - which indicates that the workflow for the active link in not working. What could cause active links, not to fire correctly? Is there a limit to amount of menu items? -Original Message- From: Young, Ronald P. rpyo...@southernco.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 25, 2013 9:26 am Subject: Re: Active links to change menu on field is not working Thanks, Ron Young “To the world you may be one person but to one person you may be the world.” -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dee Sent: Wednesday, September 25, 2013 7:45 AM To: arslist@ARSLIST.ORG Subject: Re: Active links to change menu on field is not working In addition, DBA verified no patches or adhoc changes to db. She was able to verify that T51 and views are fine. She see no errors in the log. This is only happening on 1 form, Change form. There are 423 directly related objects. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years attachment: Activelinkgrouperror.PNG
Re: Active links to change menu on field is not working
Thank you Doug. It had to be manual because not all was corrupted, only 10 of 15, didnot know which ones had the issue. I kept the old as record, and made notes in the Change history of each changed, and tracked with Service tickets. We get audited for change alot; so document document. Agreed, the groups in question - there is no record of them every existing. The administrator who managed this has been doing this since we had Remedy version 2 coming forward. He does not remove groups; actually single source. This workflow have been in the system since 2005, last modified for most so before me i start in 2007. We are not sure what happen at the time a customer reported the issue of the menus not loading correctly. I just happen to try recreating one active to resolve the issue and happen on the group errors. No import to modify the active link was done, however, within the last 2 weeks menus loaded by the actives link was either imported/modified on fly. Our test environment mirrors production, with the same workflow (these are processes that have not changed in a very long time). At the very least test has more workflow for new fields and processes; but group info don't change much. The groups list in the corrupted active links, still exist today in all environments. its if i try to find 47, 107, 119 - which i see no reference anywhere. Per my co-worker, groups are not deleted. And , Yes, all users of Change have access to the activelinks. Same amount on permission, these active links average out with 70 attached permissions. This is inherited because as I develop - they really only need one group Change permission to access those fields which is how i recreated.. I thought of that, that not same name but same ID for the group, but in this case test and prod are most similar. Looking at the groups form, there are 3 new groups not in test; none with the ids being flagged in the error. 2 groups that are the same, only license allocation being manipulated. Only 5 modified year to date for production. As you say, I presume they may have existed before; but no record. (side track) - We had an ongoing issue since 2009 (3 cases with BMC, no solution) on the same form for attachments on the MT, non-admin on create the initial attachment is not appended to the record. I alway thought is was permission issue also. Well this week, that miraculously resolved it self also on test/prod. So, I have 2 mysteries, Is there a scan that can be ran - to check all workflow and fields for group errors? DEE -Original Message- From: Mueller, Doug doug_muel...@bmc.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 25, 2013 3:56 pm Subject: Re: Active links to change menu on field is not working ** Dee, If you have not finished modifying the active links, please export the existing definition of ones you are modifying and then modify them. So, you have a record. When you have an active link (or anything with permissions), you can define permissions, but they have to be to legal, actual groups that exist. You will get errors if you assign permissions to a non-group. BUT, if groups change (are deleted for example), we do not invalidate existing definitions. They just keep working with the group that is not valid being ignored. So, you have a definition in your system which has an error in it that we ignore. If you later open the definition and then try and save it, the system notes that you have groups referenced that don't exist and it removes them as it will get an error on save. It gives you the warning you are seeing in the message to let you know that it is doing this cleanup. Then, the save happens with no problem. So, the system is doing the cleanup automatically but warning you of the permission issue it is fixing. By the way, import has an exception that it allows bad groups as it assumes you just haven't gotten around to importing them yet. So, again, you can get permissions that exist on a dev box in the definition but those same groups don't exist on prod so if you modify the def on prod you could be seeing warnings about dev groups referenced that you never moved to prod. Now, none of that should be related to the logic not working. Unless people are in different groups on dev and prod – like the missing 3 groups called out here? Why I wanted you to save the definitions before fixing them was to see what the permissions were. Do your users have access to the active link? Are there permissions other than these three groups that do give the users access or is there some kind of a group mismatch between dev and prod? Remember, you may be seeing the same name as we show names in the UI, but if the ID behind the scenes for the groups is different on dev and prod, they are really different groups as we match everything on the ID even though we show you the name. Those groups did exist somewhere at some
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
Pascale, We took one of the websphere server out of the cluster , and the environment is working. We are verifying with BMC that 7.6 supports websphere cluster, due diligence. mostly, trying to find out if there are any custom properties that need to be setup for the app to work in a WebSphere Cluster Mode? ( can you assist here) What we are seeing in the firewall Http server port1/port2 over firewall to 2 jvm on port 3. There are many out of state packets. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Re-Midtier-7-6-sp-4-on-websphere-8-is-not-working-any-suggestions-tp7590263p7590287.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Midtier 7.6 sp 4 on websphere 8 is not working, any suggestions?
Pascale/List I'm still experiencing this issue, we have a issue open wit BMC for months now. Along with what you suggested, BMC also suggested. In your websphere configuration is httponly enable or disables? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Alert List Delete admin permission only issue
Good Morning List, We are still on Remedy alert and ARS 7.5 Patch 4 with oracle 11g and unix 6.1.7. Mt same version. On the Alert List form, the table view I have enabled the delete button, having the all permissions. However, non-admins cannot execute without getting Must have Adminstrative Permission to perform this operation ARRER 304). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: iPad App
Andy, We tried acquiring BMC Mobile app early last year/end of 2011; but at the time was not mature to handle a customized environment not the itsm suite. We don't even use approval engine; as I think our change systems was prior to that. That being said about our state, what we did, was using webservices, php and ios webkit.jquery we built an mobile interface to that does limited processes like, place an incident in progress/closed a request, a dash board of tickets based on sla's, and dashboard for change. We are looking a adding phase 2, re-assign requests and create request for Service managements. For change we will leave to dashboard, because of nerc, serc, ferc, sox, and other compliances. No attachments are viewed via this method, also. We use bigfix mdm to manage boyd and corporate devices and vpn that access our mobile interface. So based on you environment, BMC mobility may work. Good luck. Dee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Runmacro is not returning the stdout error
Hello Everyone, Environment, AIX 6.1. with ARS 7.5P4 on 11g (local) Websphere 6.1, MT 7.5P4 32bit install. History, we have been using runmacro to create automated tickets for a long time. So it is bridge between TEC/Ominbus and Remedy. Occasionally and lately we have been experiencing this issue: The runmacro executes successfully, but one of the parameter (variable) of the runmacro is incorrect and should have issued an error (stdout) which is piped to a file and logic written against. Nothing has changed, this works for other parameters populating the runmacro format. I look at the filter logging to see if it captures the error that should be stdout, but no error in logs. Is there a better way to trouble shoot this? Successful Example: $s -e Automation -p Automation_Tag=REMEDY_TEST -p SRD=Testing, Please ignore -p work_desc=Testing Please ignore -p Cust_Iden=ValidCustomer -p Severity=4 -p * BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... Request AUTO0473341 was successfully created. - [ARNOTE 1100] Macro - Automation processing complete. UnSuccessful Example: $s -e Automation -p Automation_Tag=REMEDY_TEST -p SRD=Testing, Please ignore -p work_desc=Testing Please ignore -p Cust_Iden=InvalidCust -p Severity=4 -p* BMC Remedy Action Request System Unix Runmacro Version 7.5.00 Copyright (c) BMC Software, Inc. 1991-2009. All rights reserved. Executing macro - Automation. Please wait... (STDOUT ERROR SHOULD EXIST HERE, FOR INVALID CUSTOMER) Macro - Automation processing complete. Successful UnSuccessful Example: $/usr/ar/remedy/bin/runmacro.6.3 -x rmdyprod -a 59500 -d /home/remedy/arHome/arcmds -e Automation -p Automation_Tag=REMEDY_TEST -p SRD=Testing, Please ig Action Request System Unix Runmacro Version 6.3 Copyright (c) BMC Software, Inc. 1991-2005. All rights reserved. Executing macro - Automation. Please wait... - The Phone # you have entered is not in a valid format. Please use either (###)###- or (###)###-x [ARERR 27000] Macro - Automation processing complete. DEE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
DOES ANYONE DO SRDF for ARSYSTEM DR ?
Hello List, Does anyone do srdf for dr? what have you encountered if any issues? DEE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: (prod issue) rpc socket delete from ar.conf
This is the error which BMC pointed us to missing Rpc socket config. Tue Jul 3 02:12:52 2012 Approve : RPC call failed (ARERR 91) Tue Jul 3 02:12:52 2012 Approve : RPC: 1832-007 Unable to receive; event requires attention -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/prod-issue-rpc-socket-delete-from-ar-conf-tp7580970p7580992.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
When the xml is generated. It is not inputting the correct Named operation (element name).
Hello List, Unix 6.1 Oracle 10g MT 7.5p4 ARS 7.5P4 In Dev Studio (BMC Remedy Developer Studio Version: 7.5.00 Patch 007 ), I'm creating a webservice. When the xml is generated. It is not inputting the correct Named operation (element name). I have tried export def, modify and reimport - to see if will overwrite but no luck. This xml except - wsdl:types - xsd:schema elementFormDefault=qualified targetNamespace=urn:WS_HM_MobilitySolution xsd:element name=GetList type=s0:InputMapping5 / - xsd:complexType name=InputMapping5 - xsd:sequence xsd:element name=Qualification type=xsd:string / xsd:element name=startRecord type=xsd:string / xsd:element name=maxLimit type=xsd:string / /xsd:sequence /xsd:complexType xsd:element name=GetListResponse type=s0:OutputMapping5 / - xsd:complexType name=OutputMapping5 - xsd:sequence xsd:element name=arsStatus type=s0:arsStatusType / xsd:element name=arsStartTime type=xsd:string / xsd:element name=arsStopTime type=xsd:string / xsd:element name=arsMessage type=xsd:string / xsd:element name=arsRequestID type=xsd:string / /xsd:sequence should be .. - wsdl:types - xsd:schema elementFormDefault=qualified targetNamespace=urn:WS_HM_MobilitySolution xsd:element name=MessageGetList type=s0:InputMapping5 / - xsd:complexType name=InputMapping5 - xsd:sequence xsd:element name=Qualification type=xsd:string / xsd:element name=startRecord type=xsd:string / xsd:element name=maxLimit type=xsd:string / /xsd:sequence /xsd:complexType xsd:element name=MessageGetListResponse type=s0:OutputMapping5 / - xsd:complexType name=OutputMapping5 - xsd:sequence xsd:element name=arsStatus type=s0:arsStatusType / xsd:element name=arsStartTime type=xsd:string / xsd:element name=arsStopTime type=xsd:string / xsd:element name=arsMessage type=xsd:string / xsd:element name=arsRequestID type=xsd:string / /xsd:sequence -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/When-the-xml-is-generated-It-is-not-inputting-the-correct-Named-operation-element-name-tp7579986.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: When the xml is generated. It is not inputting the correct Named operation (element name).
Can anyone tell why, in the envelop the I have to modify it.. urn:GetList TO urn:MessageGetList Image of the WS, http://ars-action-request-system.1093659.n2.nabble.com/file/n7579997/Capture.jpg The change made, soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:WS_HM_MobilitySolution soapenv:Header urn:AuthenticationInfo urn:userName?/urn:userName urn:password?/urn:password urn:authentication?/urn:authentication urn:locale?/urn:locale urn:timeZone?/urn:timeZone /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:MessageGetList urn:Qualification?/urn:Qualification urn:startRecord?/urn:startRecord urn:maxLimit?/urn:maxLimit /urn:MessageGetList /soapenv:Body /soapenv:Envelope This is original soap envelope, soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/; xmlns:urn=urn:WS_HM_MobilitySolution soapenv:Header urn:AuthenticationInfo urn:userName?/urn:userName urn:password?/urn:password urn:authentication?/urn:authentication urn:locale?/urn:locale urn:timeZone?/urn:timeZone /urn:AuthenticationInfo /soapenv:Header soapenv:Body urn:GetList urn:Qualification?/urn:Qualification urn:startRecord?/urn:startRecord urn:maxLimit?/urn:maxLimit /urn:GetList /soapenv:Body /soapenv:Envelope This is the xml, ?xml version=1.0 encoding=UTF-8 ? - wsdl:definitions targetNamespace=urn:WS_HM_MobilitySolution xmlns:s0=urn:WS_HM_MobilitySolution xmlns:soap=http://schemas.xmlsoap.org/wsdl/soap/; xmlns:soapenc=http://schemas.xmlsoap.org/soap/encoding/; xmlns:wsdl=http://schemas.xmlsoap.org/wsdl/; xmlns:xsd=http://www.w3.org/2001/XMLSchema; - wsdl:types - xsd:schema elementFormDefault=qualified targetNamespace=urn:WS_HM_MobilitySolution xsd:element name=GetList type=s0:InputMapping5 / - xsd:complexType name=InputMapping5 - xsd:sequence xsd:element name=Qualification type=xsd:string / xsd:element name=startRecord type=xsd:string / xsd:element name=maxLimit type=xsd:string / /xsd:sequence /xsd:complexType xsd:element name=GetListResponse type=s0:OutputMapping5 / - xsd:complexType name=OutputMapping5 - xsd:sequence xsd:element name=arsStatus type=s0:arsStatusType / xsd:element name=arsStartTime type=xsd:string / xsd:element name=arsStopTime type=xsd:string / xsd:element name=arsMessage type=xsd:string / xsd:element name=arsRequestID type=xsd:string / /xsd:sequence /xsd:complexType - xsd:simpleType name=arsStatusType - xsd:restriction base=xsd:string xsd:enumeration value=Active / xsd:enumeration value=Inactive / /xsd:restriction /xsd:simpleType xsd:element name=AuthenticationInfo type=s0:AuthenticationInfo / - xsd:complexType name=AuthenticationInfo - xsd:sequence xsd:element name=userName type=xsd:string / xsd:element name=password type=xsd:string / xsd:element minOccurs=0 name=authentication type=xsd:string / xsd:element minOccurs=0 name=locale type=xsd:string / xsd:element minOccurs=0 name=timeZone type=xsd:string / /xsd:sequence /xsd:complexType /xsd:schema /wsdl:types - wsdl:message name=MessageGetListSoapOut wsdl:part element=s0:GetListResponse name=parameters / /wsdl:message - wsdl:message name=MessageGetListSoapIn wsdl:part element=s0:GetList name=parameters / /wsdl:message - wsdl:message name=ARAuthenticate wsdl:part element=s0:AuthenticationInfo name=parameters / /wsdl:message - wsdl:portType name=MessagePortPortType - wsdl:operation name=MessageGetList wsdl:input message=s0:MessageGetListSoapIn / wsdl:output message=s0:MessageGetListSoapOut / /wsdl:operation /wsdl:portType - wsdl:binding name=MessagePortSoapBinding type=s0:MessagePortPortType soap:binding style=document transport=http://schemas.xmlsoap.org/soap/http; / - wsdl:operation name=MessageGetList soap:operation soapAction=urn:WS_HM_MobilitySolution/MessageGetList style=document / - wsdl:input soap:header message=s0:ARAuthenticate part=parameters use=literal / soap:body use=literal / /wsdl:input - wsdl:output soap:body use=literal / /wsdl:output /wsdl:operation /wsdl:binding - wsdl:service name=WS_HM_MobilitySolutionService - wsdl:port binding=s0:MessagePortSoapBinding name=MessagePortSoap soap:address location=http://WS_HM_MobilitySolution; / /wsdl:port /wsdl:service /wsdl:definitions -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/When-the-xml-is-generated-It-is-not-inputting-the-correct-Named-operation-element-name-tp7579986p7579997.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at
Solution.: When the xml is generated. It is not inputting the correct Named operation (element name).
This maybe a bug in the tool, Its all about how you create the WS. If you right on a form, to create WS. Eventhough, you can modify the generated WS Named Port or Operations from the defaults Port, Create, GetList, Get, etc; the xml named element will not reflect the change. So you php (how you are consuming the remedy ws) will need to modify the name element. However, if from start you build the ws, by creating new ws, adding from, add operation, thru this process - the name element will be generated correcting in xml. http://ars-action-request-system.1093659.n2.nabble.com/file/n757/Capture.jpg Dee -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/When-the-xml-is-generated-It-is-not-inputting-the-correct-Named-operation-element-name-tp7579986p757.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Challenges faced by Remedy Administrator during IT audits
NERC SERC FERC FRC SOX NPI and i'm sure i'm missing others .. - Our bigest challenge .. provide Change and Service requests with attachments. and pretty much what Nathan Aker said.. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Challenges-faced-by-Remedy-Administrator-during-IT-audits-tp7576548p7577254.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Pushing attached file to external app and then pulling parsed data back
Mmm. One way to get the file out, using run macro to create arx report file, write a wrapper around the run macro. Run script on server, arx file will extra to attachment. If that app that parse attachment file reside on another system/server, FTP/scp. To get data back/file If you are putting the attachment back to same request that has original file, ... Try web services. If you parse data in another db, use view to read that data. Hope this helps -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Pushing-attached-file-to-external-app-and-then-pulling-parsed-data-back-tp7563943p7564905.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Resolved: Question: How can you detect corrupted form?
Thanks to all that responded. This permission issue on the midtier is a bug. SW00376993, resolved in Mid-Tier 7.5 patch 8. So work around for now, is to give the customer write access. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-tp759p7504462.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error (68) in binding send socket for address
Thanks Joe for the response, just found the time to look at this again. - the alert tool is working, but this error in the aralert.log occurs with every entry of successful (or not) alert being sent. - arthread.log - no entries - filter/escalation logs no errors/worflow pointing to oldserver.. ARALERT.LOG ALRT TID: 000772 RPC ID: 0001451293 Queue: Admin Client-RPC: 390620USER: Remedy Application Service /* Fri Apr 20 2012 10:07:57.9129 */Alert Trace Log -- ON (AR Server 7.5.00 Patch 004 201002051027 ALRT TID: 001563 RPC ID: 0001451610 Queue: Fast Client-RPC: 390620USER: USER2/* Fri Apr 20 2012 10:08:38.2992 */Queued alert request for user USER1 at address MACHINEIP1 on port 48989 ALRT TID: 001563 RPC ID: 0001451610 Queue: Fast Client-RPC: 390620USER: USER2/* Fri Apr 20 2012 10:08:38.2993 */Queued alert request for user USER1 at address MACHINEIP2 on port 60538 ALRT TID: 001049 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* Fri Apr 20 2012 10:08:38.3057 */Alert for user USER1 successfully sent to address MACHINEIP1 on port 48989 (MESSAGE) ALRT TID: 001049 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* Fri Apr 20 2012 10:08:38.3077 */Error (68) in binding send socket for address OLDSERVERIP:0 ALRT TID: 001049 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* Fri Apr 20 2012 10:08:38.3078 */Pausing for 1 second(s) before attempting connection retry ALRT TID: 001049 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* Fri Apr 20 2012 10:08:39.3096 */Error (68) in binding send socket for address OLDSERVERIP:0 ALRT TID: 001049 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* Fri Apr 20 2012 10:08:39.3097 */Alert for user USER1 not sent to address MACHINEIP2 on port 60538 (MESSAGE) ALRT TID: 000772 RPC ID: 0001452058 Queue: Admin Client-RPC: 390620USER: Remedy Application Service/* Fri Apr 20 2012 10:09:14.0397 */Alert Trace Log -- OFF END OF LOG FILE ARTHEAD.LOG THRD /* Fri Apr 20 2012 10:07:57.9163 */ Thread Trace Log -- ON (AR Server 7.5.00 Patch 004 201002051027) THRD /* Fri Apr 20 2012 10:09:14.0397 */ Thread Trace Log -- OFF END OF LOG FILE ARFILTER FLTR TID: 002591 RPC ID: 0001510176 Queue: Fast Client-RPC: 390620USER: USER /* Fri Apr 20 2012 11:39:06.8798 */ Filter Level:0 Number Of Filters:297 Checking FP-SM 750 S Notify Assignee FLTR TID: 002591 RPC ID: 0001510176 Queue: Fast Client-RPC: 390620USER: USER 0: Notify FLTR TID: 002591 RPC ID: 0001510176 Queue: Fast Client-RPC: 390620USER: USER Priority:0 Mechanism: Alert To: SUPPORTPERSONEL FLTR TID: 002591 RPC ID: 0001510176 Queue: Fast Client-RPC: 390620USER: USER MESSAGE FLTR TID: 002591 RPC ID: 0001510176 Queue: Fast Client-RPC: 390620USER: USER /* Fri Apr 20 2012 11:39:06.8813 */ Start filter processing (phase 1) -- Operation - CREATE on Alert Events - NULL FLTR TID: 002591 RPC ID: 0001510176 Queue: Fast Client-RPC: 390620USER: USER /* Fri Apr 20 2012 11:39:06.8813 */ End of filter processing (phase 1) -- Operation - CREATE on Alert Events - NULL -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Error-68-in-binding-send-socket-for-address-tp7478905p7484912.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Error (68) in binding send socket for address
Hello List, Info: unix 6.1 Oracle 10g ARS 7.5P4 Can anyone help with this, The alert.log have the below error, and the ip is of an old servers. Can anyone indicated where a configuration may have been missed such that the remedy alert is trying to communication with old server? Unix admin whom looked at the issue, indicate is nothing to sockets on the box. The Alert tool is working. Its just the logs have these errors. ALRT TID: 001049 RPC ID: 00 Queue: Alert Client-RPC: 390601USER: AR_NOTIFIER /* Wed Apr 18 2012 15:22:29.3830 */Error (68) in binding send socket for address ip:0 -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Error-68-in-binding-send-socket-for-address-tp7478905p7478905.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Error (68) in binding send socket for address
Thanks for responding Jase, Yes, that was the first place I checked. Now I'm going thru all workflow that has notifier, to see if it has the old server embeded. Already did users configuration preferences, etc. I'm at a lost. I even turn on all the other logs to see if any other errors are occurring to correlate, nothing yet. Any other thoughts. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Error-68-in-binding-send-socket-for-address-tp7478905p7479014.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Java API connection pool question..
Thanks Mark, We are looking into both responses from you and Axton. Bmc eluded to connections to arserver are from the Java API connection pool, with 7.6.4 there's a new option called Lifespan, which if enabled, a connection will continue to talk to the same arserver it was linked to by the Loadbalancer in front of the ARServer group until the connection's lifespan expires, then the connection will be recycled. However, we don't have loadbalancer between ars and mt app server and not a 7.6.4. We plan on upgrading to that version in the near future (behind the firewall tier), so more funny times ahead. We are looking at KB and how changing the values to https://communities.bmc.com/communities/servlet/JiveServlet/previewBody/18162-102-3-39659/Mid-Tier_deployment_kb.pdf in the configbo.properites file # JavaAPI connection pooling parameters arsystem.pooling_max_connections_per_server=80 and look at these two command which I don't see in the configbo.properites or config.properites arsystem.pooling_min_connections_per_server=0 arsystem.proxy_idle_time_per_server=0 -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7463929.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Java API connection pool question..
Axton, From our network admins, these points where made, in response to your post. The connections from the midtier (Websphere) server to the ARserver are persistent TCP connections. These connections are not stateless. Our firewall is doing stateful inspection on these connections. The firewall security policy allows all of these connections to be started. Connections are flushed from the firewall state tables after 1 hour of INACTIVITY. Not active connections are ever flushed. After an inactive connection has been flushed, any further packets (in either direction) are dropped by the firewall. No RST packets are sent to the session endpoints at the time of the flush or at the time of the packet drops. A firewall log entry is created for each of these out-of-state packet drops. After attempting to re-use one of the inactive/flushed connections, the application's session endpoint make take several minutes doing TCP retries of their dropped packets before they give up and start a new connection. We want to know how we can configure the AR product to either: 1) keep these connections active by implementing the keepalive protocol or 2) close the connections when the immediate unit of work is finished. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7459721.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Java API connection pool question..
Thanks Axton, I posed the question to your websphere admins, We use http server in this case is IBM HTTP Server - 6.1.0.25, j2ee server - IBM WebSphere Application Server - ND - 6.1.0.25. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7456744.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Java API connection pool question..
Awesome explanation, Thank you Axton. The connection on the midtier is TCP, but will double for UDP. Question: our MT points to TCP, would it in parallel use UDP? Although, yesterday, I enabled portmapper for a local application to ARServer, so UDP 111 could be utilized. I will followup with the network admin on what is actually being blocked and let you know. To your point and even the n/w admins are saying the policy is as you put it brain dead, they don't make policy, only implement and there are no governors. This probably came from vender Checkpoint as a recommendation. Even with no policy owners, they are currently looking at increasing the 1hour to 2 hour on the firewall connection table, which I presume is the default. This is because all connections are logged; may be performance issue on the firewall for the 1hour limit on the connection table. Currently, the production is in a legacy environment, no firewalls, and portmapped. We don't encounter the issue. In the near future we will be moving to new server behind firewall. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7458264.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Transferring in-house 6.3 code to a 7.6.04 server
David, I understand you going to 7.6x on solaris, but maybe you will see issue like, what we when thru. We when from 6.3p20 to 7.5.p4 on UNIX with 10g - custom service and change environment. As Joe pointed, if you have not customized core forms: user:group, etc.. you should be good but then you may get minor errors example the user form gave us a box 4 error, which made the installer fail. Basically delete the view (not the table) that is given the issue. We did this, copy your production to test, and run the upgrade work thru the kinks. Blow the test away again, do it again, to smooth out the process and steps. This way you can work with BMC on the issues. We found the installer failed many times,.. we did a gradual, installing each component at a time, and work thru the errors. - ar servers - ardbc - area - fb - email engine (our MT is on a separate server). -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Transferring-in-house-6-3-code-to-a-7-6-04-server-tp7453426p7453807.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Java API connection pool question..
Hello List, Senario, Browser -- Loadbalancer -- 2 http server -- UNIX + Websphere App Server (MT) -- F/W-- ARSERVER UNIX + DB=Oracle 10g) This is the first time the ARS is behind firewall. The firewall flushes connection on each session every hour. Midtier configuration session timeout is set to 60 min. We see slow/long logins and 'out of state session in the firewall. So if the Connections to arserver are from the Java API connection pool, - How can the connection pool be managed? - If the keepalive protocol is enabled, will this keep session to database open? - If the connection pool is has stale connection, how can they flushed immediately such that less time to create new session? - if the unix default keepalive 2 hour variable is changed to 1hour, how does this impact the Java API connection pool. Basically, how can we either keep the session alive across a f/w that flushes sessions every hour? or Manage the pool to flush stale connections very quickly, such that establishing another session (login) is in seconds rather than minutes? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Java-API-connection-pool-question-tp7454090p7454090.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Question: How can you detect corrupted form?
Thanks Joe. Actually this morning the issue is back.I can't figure it out. Let hope BMC can help. We have had this issue before, and they eluded to corrupted form. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-tp759p7449791.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
this one pertains to active link. (@@: ) - run process in active link - forces it to run like filter link. I don't know the specific behind it, can anyone explain? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question-tp7442935p7443128.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Filter names question - `!
Thanks Joe, Like John in this post and Sam in Suggestions post last week, are these commands/tricks written any where and are there more? Looking at System Forms/Workflow, do these mean anything or just name conventions? 1. (*)At the begin of Name of workflow, ex. (*TS-SI 100 Upper Server) 2. (~!) At the end of name of workflow, ex. (AP:Sig-RecentHistoryDate~!) 3. (`1)At the end of name of workflow, ex. (XR:GetSchemaWorkflow1`1) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Filter-names-question-tp7442935p7443316.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Production Issue: ARERR 330: You don't have write access to field
This error is You do not have write access to field : Comments (ARERR 330) is popping up for a user that has read access to this field and is not updating this fields at all. He is updating another fields which has no baring on the Comments fields. This is happening in the MT and not in the user tool. I have turned on all logs, I don't see the error there. Any thoughts .. is the logs could show which workflow is triggering the error. arjavaplugin.log arerror.log aruser.log arsql.log arsignald.log arplugin.log arfilter.log arapi.log its not active link, I logged in as the user, and activelink logging show nothing. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Production-Issue-ARERR-330-You-don-t-have-write-access-to-field-tp7444239p7444239.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Production Issue: ARERR 330: You don't have write access to field
Last asction in mt loggin before error, CLAT /* Fri Apr 06 2012 17:43:09.455 */+API call, Procedure #2 API TID: 001820 RPC ID: 0015813355 Queue: Fast Client-RPC: 390620USER: /* Fri Apr 06 2012 17:43:09.4567 */+SE ARSetEntry -- schema entryId XXX from Mid-tier (protocol 14) at IP address (ARNOTE 8914) -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Production-Issue-ARERR-330-You-don-t-have-write-access-to-field-tp7444239p7444283.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Production Issue: ARERR 330: You don't have write access to field
Thanks Andrew for responding, I cannot add public, this is not a public field. I did add any user can submit with same issue. The user has read/view access to the fields not write. The user has other access, I added a role he has change/write access but as readonly/view, same error on the field properties. But changed it to change/write, no error. He cannot have write access to the field, only read. This does not occur in the user tool. I disabled allow associated activelinks (1), filter to the Comment fields. Still same error. Apr 6, 2012 5:57:19 PM - FINE (com.SERVER.log.PERFORMANCE) : (Thread 192326) com.SERVER.arsys.stubs.BackchannelServlet doRequest Backchannel end: SetEntry: Process: 16; Send: 0; Chars: 1010 Apr 6, 2012 5:57:19 PM - SEVERE (com.SERVER.log.SERVLET) : (Thread 192326) com.SERVER.log.SERVLETGoatException during NDXRequest: ARERR [330] You do not have write access to field : 90029 ARNOTE [8914] API TID: 009016 RPC ID: 0015815730 Queue: Fast Client-RPC: 390620 USER: R_USER /* Fri Apr 06 2012 17:57:19.0170 */+SE ARSetEntry -- schema FORMNAME entryId C0075617 from Mid-tier (protocol 14) at IP address IPADDREE at com.SERVER.arsys.backchannel.SetEntryAgent.process(Unknown Source) at com.SERVER.arsys.backchannel.NDXRequest.init(Unknown Source) at com.SERVER.arsys.backchannel.NDXFactory.handleRequest(Unknown Source) at com.SERVER.arsys.stubs.BackchannelServlet.doRequest(Unknown Source) at com.SERVER.arsys.stubs.GoatServlet.postInternal(Unknown Source) at com.SERVER.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:743) at javax.servlet.http.HttpServlet.service(HttpServlet.java:856) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1146) at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1087) at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter(WebAppFilterChain.java:118) at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter(WebAppFilterChain.java:87) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:837) at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter(WebAppFilterManager.java:680) at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:588) at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:481) at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:90) at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:748) at com.ibm.ws.wswebcontainer.WebContainer.handleRequest(WebContainer.java:1466) at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:122) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:458) at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(HttpInboundLink.java:387) at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:102) at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:165) at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217) at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161) at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136) at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196) at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:751) at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881) at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497) Caused by: ERROR (330): You do not have write access to field; 90029 OK (8914): API TID: 009016 RPC ID: 0015815730 Queue: Fast Client-RPC: 390620 USER: R_USER /* Fri Apr 06 2012 17:57:19.0170 */+SE ARSetEntry -- schema FORMNAME entryId C0075617 from Mid-tier (protocol 14) at IP address IPADDREE ; at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at com.bmc.arsys.api.ProxyJRpc.ARSetEntry(Unknown Source) at com.bmc.arsys.api.ARServerUser.setEntry(Unknown Source) ... 31 more Apr 6, 2012 5:57:19 PM - FINE (com.SERVER.log.INTERNAL) : (Thread 192326) com.SERVER.arsys.goat.GoatException init Throw ARException - ERROR (330): You do not have write access to field; 90029 OK (8914): API TID: 009016 RPC ID: 0015815730 Queue: Fast Client-RPC: 390620 USER: raj0oq7 /* Fri Apr 06 2012 17:57:19.0170 */+SE ARSetEntry -- schema FORMNAME entryId C0075617 from Mid-tier (protocol 14) at IP address IPADDREE ; ERROR (330): You do not have write access to field; 90029 OK (8914): API TID: 009016 RPC ID: 0015815730 Queue: Fast Client-RPC: 390620 USER: raj0oq7 /* Fri Apr 06 2012 17:57:19.0170 */+SE ARSetEntry -- schema FORMNAME entryId C0075617
Resolved: Production Issue: ARERR 330: You don't have write access to field
Ok, Its a mystery; but the issue is not occurring for me atleast. The only thing I can i think may have helped, is the continues flushing of the mid-tier cache. The field that the user is getting the error on, has the same permissions, the workflow most filters, 1 activelink the its permissions, and now the user continue. This has happen before and issue with BMC with no result,and the issue cleared it self up them. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Production-Issue-ARERR-330-You-don-t-have-write-access-to-field-tp7444239p741.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Question: How can you detect corrupted form?
Question: How can you detect corrupted form? The form shows no sign of corruption, many people use the form. But after a change with field restrictions, pops like You do not have write access to field : Comments (ARERR 330) occur, then miraculously disappear, but after removing permissions, re-adding same permission. How can we check in details, if permissions are being applied to schemas:fields level? -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-How-can-you-detect-corrupted-form-tp759p759.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Question:7.6.04 MT Backward Compatible to ARS 7.5Patch4
Hello List, Is 7.6.04 MT Backward Compatible to ARS 7.5Patch4, AIX 6.1 ? Is 7.6.04 MT can be deployed on webshpere 8, AIX 6.1? - Has anyone encounter issues with the above senarios? Compatibility Matrix indicates yes to the above, but we got conflicting answers when posed to BMC for verification. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-7-6-04-MT-Backward-Compatible-to-ARS-7-5Patch4-tp7418746p7418746.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: suggestions
If you are inheriting a system, go thru and map out the processes and look at how the active links/filters/etc written. Stuff I come across, I don't see these tricks in any training guide/document from 6.3 upwards, can't speak to doc/training guides prior. (`!) - at the end of filter name - force process to run immediately (@@: ) - run process in active link - forces it to run like active link. and so forth. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/suggestions-tp7418697p7418834.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: suggestions
CORRECTION.. If you are inheriting a system, go thru and map out the processes and look at how the active links/filters/etc written. Stuff I come across, I don't see these tricks in any training guide/document from 6.3 upwards, can't speak to doc/training guides prior. (`!) - at the end of filter name - force process to run immediately Corrected (@@: ) - run process in active link - forces it to run like filter link. and so forth. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/suggestions-tp7418697p7418842.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Resolved: Question:7.6.04 MT Backward Compatible to ARS 7.5Patch4
Thanks Joes. Additional info, we only use ARServer, not ITSM/Atruim production to which cause the confusion. So, Only ARS - 7.6.04 MT 64bit on websphere 8 is backward Compatible to ARS 7.5Patch4, all on AIX 6.1. If ITSM/Atruim, then 7.6.04 MT 64bit (not sure about websphere 8) should point to equal or greater than version 7.6.03 ARS. If 34 bit environment, different senarios... -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Question-7-6-04-MT-Backward-Compatible-to-ARS-7-5Patch4-tp7418746p7418976.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Resolved: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid
Thank you Doug for your response, again. To further share with LIST, This error ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid was a result of exporting production schema without stopping the production database. (we can't stop production for test/qa environment). The Status-History on 15 records in Service mngt (incident form) were being updated at the time of export. So, once we imported to qa_environment, this error start to occurred on Escalations (aresc.log showed errno=514), Filter (arfilter.log showed USER: AR_ESCALATOR 514), arerror.log ( ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid) and POP-UP in WUT/MT (ARERR [514] Contents of the Status-History field in the flat file database are missing or invalid). Since qa, I found to records and deleted. If this is production move, then we would have taken the outage and stop db and export schema appropriately. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/ARERR-514-Contents-of-the-Status-History-field-in-the-flat-file-database-are-missing-or-invalid-tp7334519p7352747.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid
Your right Doug, I posted and ran to pick-up kids.. ARS 7.5P4 on 10g DB all on unix 6.1 - we are migrating to new server and db, and brought over the arsys_data schema - we are doing like for like. I queried knowledge base and google and only came up with references to error catalog. I'm not sure which of the below apply.. thanks you the great response... DEE -Original Message- From: Mueller, Doug doug_muel...@bmc.com To: arslist arslist@ARSLIST.ORG Sent: Thu, Mar 1, 2012 7:19 pm Subject: Re: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid Well, you gave no indicate of what you were doing or context of the message or version of the product or DB you are using or . So, no indication of anything other than an out of context error message. This makes it a bit difficult to help. But, the only place I have been able to find a reference to this error (the text is a bit misleading as it was originally used for a flat file DB case and was shared for this other use without fixing the text of the message) is when there is a query qualifier of some type that has a reference to a status history field and the syntax of the portion of the qualifier structure for the status history reference is incorrect. Now, if you were writing a API program and issuing a call with a qualifier, it would indicate that you have not correctly loaded the Status History section of the Arithmetic Operation Qualifier structure. If you are getting this at import time, it would indicate that the format of some qualifier (an active link or filter run if or a set field or push fields qualifier or ...) is corrupted. There is a status history reference and the format of the serialized representation of the qualifier cannot be decoded. If you are getting this at AR System server startup, it is the same idea as import but it means that one of the definitions somewhere in your metadata tables has a bad qualifier. If you are getting this somewhere else, it is an indication of something around the area where you are getting the error has a bad qualifier regarding a reference to Status History. Of course, the qualification could be messed up so that the system THINKS there is a status history reference but it is really some other corruption of the qualifier definition. Anyway, I hope this helps. It is hard to help further without context. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of RemedyAdmin Sent: Thursday, March 01, 2012 3:10 PM To: arslist@ARSLIST.ORG Subject: ARERR 514: Contents of the Status-History field in the flat file database are missing or invalid Can anyone provide a hint/how to resolve this error? Thu Mar 1 18:07:30 2012 390603 : Contents of the Status-History field in the flat file database are missing or invalid (ARERR 514) -- View this message in context: http://old.nabble.com/ARERR-514%3A-Contents-of-the-Status-History-field-in-the-flat-file-database-are-missing-or-invalid-tp33425076p33425076.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Plugin Error (8760) when accessing Server Information Form
Just a thought, If behind a firewall, try allowing Plugin-Port: X thru the firewall. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Plugin-Error-8760-when-accessing-Server-Information-Form-tp7321401p7325568.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid tier - failed to add attachment
We have a similiar issue in which we experiencing occasionally. We have reported 2 twice but no solution. Our issue, occurs with non admin users, on create with attachment, the attachment fails to attach. The user has to reattach after the ticket has been created. This is a big issue on our Change form. We were told by support that the form might be corrupted on 2nd support call, but this is occurring across used forms. Initial problem occurred with 6.3p20 on websphere, when we downgrade to IE 6 (at that time ie 7 was newish), it worked; after upgrade to 7.5p4 on webshpere 6.1, occasionally users experience this on ie7 , we tried removing all the permissions to attachment fields then re-add, that seem work. Now, I have not have any customer report an issue, its has been months, so either they are reattaching or they don't care to report. Oh.. check you ar.conf, ensure cache-mode=0 rather than 1, which support think may have been an issue too. DEE -Original Message- From: VARGAS, JESUS EMILIO (JESUS EMILIO) (JESUS EMILIO) jesus_emilio.var...@alcatel-lucent.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Feb 27, 2012 1:11 pm Subject: Re: Mid tier - failed to add attachment ** Hi The current size for the “cache”folder is 400 Mg, The Hard disk has enough space. (60G) Any other idea? Regards. J. Emilio Vargas From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Lunes, 27 de Febrero de 201211:50 a.m. To: arslist@ARSLIST.ORG Subject: Re: Mid tier - failed toadd attachment Check your ‘cache’folder under the MidTier directory. You may be experiencing a disk fullsituation? From:Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of VARGAS, JESUS EMILIO (JESUSEMILIO) Sent: Monday, February 27, 2012 10:37 AM To: arslist@ARSLIST.ORG Subject: Mid tier - failed to addattachment ** Hi ARList. We have a recurrently issue when we are trying toattach any kind of file via WEB(Internet Explorer, Firefox, etc..) the message is “failed to add attachment”we did the flush cache, clear the cookies and cache for the web browser butstill the issue, we need to restart the tomcat services in order do aworkaround because after few days the issue go back. We are using: ARS 7.5 patch 006 Mid Tier 7.5 patch 006 Any one knows how to fix this issue? Thanks in advance. J. Emilio Vargas _attend WWRUG12 www.wwrug.com ARSlist: Where theAnswers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Auto running report
Similar to the Scheduler that Jason mentioned; but on the server side (UNIX). This is one method we used. 1. Create a macro file: data modified in last 5 minutes 2. Create a report file. 3. Append the report to macro file. 4. Append to the function - to-file: /path/file.csv 5. On the server, using the runmacro to run the macros file. 6. Then you can write a script to move and rename to file.csv. 7. You can execute with an escalation every 5 or Cronjob. Example Marco marco.arq MarcoName Set-user: $USER$$PASSWORD$ Set-schema: $Form$$server$ Query: 1=% Form-open: Form-entry-list: 0 Report: 1=23=HELLO to-file: /PATH/file.csv Form-final: modify@ Query: 1=% end -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Auto-running-report-tp7308628p7310178.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Changing the port on oracle; Question?
Hello, The dba's are changing the port for the Remedy oracle db which is local to application server. Can she change the port and restart the listner, without me having to restart the remedy application? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Error: Installing Approval Server 7.5P4
I'm getting the below error upon installation of the 7.5p4 approval server
component only, on aix 6.1. 10g.
on the GUI: Enter Admin User Info
Entered:
ServerAlias: XXXalias
Hostname/IP: XXXalias
Install GUI
Title Gui: Approval Server Dependency
Failed to detect AR System Server alias XXXalias and can not proceed woth
installation of featureApprovalServer.
Install.log
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[APPROVAL_SERVER_UPGRADE_DEPENDANCY_MESSAGE4[String:XXXalias,String:featureApprovalServer]]}
(Feb 09 2012 06:59:03.604 PM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
WHAT IS THE DEPENDENCY?
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Installation questions
Background: I have down upgrades but not fresh install. I'm doing a New Installation on 7.5p4 ARS on 6.1 UNIX 10g local to server. 1. The installer is prompting me for the dbms admin user and pwd. Just for clarification, is the user pwd = aradmin pwd which was given the rights per installation guide? or the oracle dba user pwd? 2. It prompts for a username and pwd, which is uses to import the forms, I use DEMO. Yet I can't log into the Dev Studio, it cannot find the user... what am i doing wrong? 3. In the overwrite selection, i am prompted for dbms admin user and pwd and I enter aradminpwd, next dialog errors to the below, but if i select upgrade it doesnot, can anyone provide guidance. -- Warning! ORACLE client libraries do not have the appropriate privileges or 64 bit libraries or Oracle Connection Identifier is mistyped and an unknown database error occurred. Set the appropriate privileges and retry the installation. (For more information about the privileges of the installation user for the database client libraries and versions, see the Compatibility Matrix at http:/ /www.bmc.com/ support_home.) Warning! You have entered an existing database login aradmin , which will take you through Pre-Created Database Install Mode . Consult the BMC Remedy Action Request System Installation Guide to verify that all the required steps are executed and then proceed. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Help: Oracle Error - New Installation 7.5P4 ARS
Good Day List, I'm installing new 7.5P4 on UNIX 6.1 and Oracle 10g, I'm getting the below warning, looking Kb KA306790. I have validated the PATH, existence of ojdbc14.jar. yet the below warning. also, Question:Oracle Connection Identifier = SID? -- Warning! ORACLE client libraries do not have the appropriate privileges or 64 bit libraries or Oracle Connection Identifier is mistyped and an unknown database error occurred. Set the appropriate privileges and retry the installation. (For more information about the privileges of the installation user for the database client libraries and versions, see the Compatibility Matrix at http:/ /www.bmc.com/ support_home.) Warning! You have entered an existing database login aradmin , which will take you through Pre-Created Database Install Mode . Consult the BMC Remedy Action Request System Installation Guide to verify that all the required steps are executed and then proceed. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. -- Knowledge Article ID: KA306790 -- Solution -- Check for the following: 1. Confirm the 'Database Client Home Path' points to the directory above where the 'jdbc' directory exists. 'ojdbc14.jar ' file exists. /u01/app/oracle/product/10.2.0/jdbc Path should be 'u01/app/oracle/product/10.2.0'. 2. Confirm the 'ojdbc14.jar ' file exists. /u01/app/oracle/product/10.2.0/jdbc/lib/objdbc14.jar 3. If file is missing reinstall the Oracle client or missing jdbc components. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Senario: Firewall Keep-alive Firewall timer..what worked?
Can you provide your thoughts on this senario? We have encounter on our test environment which is port mapped with a specific port, that via our citrix environment it takes exact 41 sec to login and MT/WUT would produce a server time out errors; eventhough, ports have been defined in firewall, TCD-port and Http 80. Firewall admin did not see any traffic being dropped; but suggested that we may be experiencing timeouts because the session in the firewall connectiontable has been cleared, so it tries connect, and then started a new session which successfully logs in. What we tried to correct this, is the change the keep-alive on unix servers to less than and equal to the time the firewall flushes the connection table (unixx defualt 2 hours), this was done on the ars app server and 2 MT web servers. Should this have worked? Also, tried was adding a timer to firewall rule , now these were done all at once to get the environment to stop timing out. which would you say worked? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Moving ARServer being Firewall and new server
Thank you. In addition, to what has been posted and I have read, defining a specific port behind firewall is the best path. -Original Message- From: Joe Martin D'Souza jdso...@shyle.net To: arslist arslist@ARSLIST.ORG Sent: Tue, Dec 13, 2011 12:05 am Subject: Re: Moving ARServer being Firewall and new server ** Behind a firewall, you HAVE to specify a specific port that has been configured by the firewall admins to be allowed on the network.. If you default it to 0, it tells the AR Server to use a default available port on the server, and you would require to enable your port mapper and remove the server from behind the firewall in order for the server to accept connections from the clients.. Hope that answers your questions.. Joe From: DEE Sent: Monday, December 12, 2011 9:36 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Moving ARServer being Firewall and new server ** Hello List, Our environment is: ARServer: 7.5.00 Patch 004 (2-installation) MT Server: 7.5.00 Patch 004 AR Server OS: AIX 6.1 Mid Tier OS: AIX 6.1 Web Server: Websphere 6.1 Database: Oracle 10 g Browsers: Internet Explorer 8, Internet Explorer 9, and Firefox 8.0.1 TCD-Specific-Port: 0 Oracle is local to Arserver. New environment ( on ArServer OS AIX 6.1.6) BigIp -- 2HttpServers --2websphereApp-- (FW)---Arserver WUT --(FW) -- Arsever We had moved our test environment to new server from a shared environment (with DR). So we tar and lay it down, and that was port mapped. Question: On the test environment, if I change the TCD-Specific-Port: XX to TCD-Specific-Port: 0, will it default to udp 111, what TCP range will return? Other than midtier/WUT configuration, is there anywhere we will need to remove port. Basically, UN-portmapping test to mirror production. Question: Behind firewall, is it more recommended set a TCD-Specific-Port? Per the documentation, all connections will used the assigned port, true? also, what will the load and performance impact? I know this will impact WUT users which is a small population of 350 - whom will need to start going to MT with client being retired. Question: We are exploring the idea of doing a fresh installation of 7.5.00 Patch 004, then import the schemas/def (customer shop) from production, then import the data. This way we can install all the components of 7.5x, that we will be using going forward. Is this a good method? Basically, this new server aix 6.1.6, will be a test environment which will move to prod. We will change to database port and server alias. So, when we move to production, can we move back to old alias? Any help, and direction will be appreciated! Thank you, _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Best way to move server behind firewall?
Hello, Joe and Axton, thank you for responding to Moving ARServer being Firewall and new server Our environment is: ARServer: 7.5.00 Patch 004 (2-installation) MT Server: 7.5.00 Patch 004 AR Server OS: AIX 6.1 Mid Tier OS: AIX 6.1 Web Server: Websphere 6.1 Database: Oracle 10 g Oracle is local to Arserver. I am exploring the idea of doing a fresh installation of 7.5.00 Patch 004 on AIX 6.1.6 on Oracle 10g then import the schemas/def (customer shop) from production, then import the data We have had Remedy arserver i believe we were their second customer, we will have legacy equipment that have 4.1 client install. That being said prior to my inheritance, a major jump from 4.x to 6.3 was done, since then upgrades to 7.5 p4. During all this we have not used components that have evolved with the product, like email engine/approval server/etc. The above, install will allow us to add components of 7.5x, that we will be using going forward, clean! Is this a good method? We can tar the old environment, give it a new demo key, install all the components, also. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Moving ARServer being Firewall and new server
Hello List, Our environment is: ARServer: 7.5.00 Patch 004 (2-installation) MT Server: 7.5.00 Patch 004 AR Server OS: AIX 6.1 Mid Tier OS: AIX 6.1 Web Server: Websphere 6.1 Database: Oracle 10 g Browsers: Internet Explorer 8, Internet Explorer 9, and Firefox 8.0.1 TCD-Specific-Port: 0 Oracle is local to Arserver. New environment ( on ArServer OS AIX 6.1.6) BigIp -- 2HttpServers --2websphereApp-- (FW)---Arserver WUT --(FW) -- Arsever We had moved our test environment to new server from a shared environment (with DR). So we tar and lay it down, and that was port mapped. Question: On the test environment, if I change the TCD-Specific-Port: XX to TCD-Specific-Port: 0, will it default to udp 111, what TCP range will return? Other than midtier/WUT configuration, is there anywhere we will need to remove port. Basically, UN-portmapping test to mirror production. Question: Behind firewall, is it more recommended set a TCD-Specific-Port? Per the documentation, all connections will used the assigned port, true? also, what will the load and performance impact? I know this will impact WUT users which is a small population of 350 - whom will need to start going to MT with client being retired. Question: We are exploring the idea of doing a fresh installation of 7.5.00 Patch 004, then import the schemas/def (customer shop) from production, then import the data. This way we can install all the components of 7.5x, that we will be using going forward. Is this a good method? Basically, this new server aix 6.1.6, will be a test environment which will move to prod. We will change to database port and server alias. So, when we move to production, can we move back to old alias? Any help, and direction will be appreciated! Thank you, ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Question: Export attachment Many to many
It there away to export multiple attachments at once. For example: A search return 5 record with attachment to each. How can I export all 5 attachment at once; instead of opening each request one at a time and exporting the subsequent attachment? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Dev Studio 7.5.06 Could not open the editor: An unexpected exception was thrown.
Hello, Can anyone assist? On opening the webservice Group, this is the default group webservice in dev studio 7.5.06 i get the following error. - I can consume the webservice is soapui (which i'm testing with). Could not open the editor: An unexpected exception was thrown. java.lang.NullPointerException at com.bmc.arsys.studio.model.ar.ARWebService.getWebService(ARWebService.java:167) at com.bmc.arsys.studio.ui.editors.webservices.WebServicesContentProvider.getWebServiceDocument(WebServicesContentProvider.java:129) at com.bmc.arsys.studio.ui.editors.webservices.WebServicesEditorPanel.initialize(WebServicesEditorPanel.java:149) at com.bmc.arsys.studio.ui.editors.webservices.WebServicesEditorPage.createUIArea(WebServicesEditorPage.java:77) at com.bmc.arsys.studio.ui.editors.webservices.WebServicesEditorPage.createFormContent(WebServicesEditorPage.java:106) at org.eclipse.ui.forms.editor.FormPage$1.run(FormPage.java:151) at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:70) at org.eclipse.ui.forms.editor.FormPage.createPartControl(FormPage.java:149) at org.eclipse.ui.forms.editor.FormEditor.pageChange(FormEditor.java:488) at org.eclipse.ui.part.MultiPageEditorPart.setActivePage(MultiPageEditorPart.java:973) at org.eclipse.ui.forms.editor.FormEditor.setActivePage(FormEditor.java:623) at org.eclipse.ui.part.MultiPageEditorPart.createPartControl(MultiPageEditorPart.java:314) at org.eclipse.ui.internal.EditorReference.createPartHelper(EditorReference.java:661) at org.eclipse.ui.internal.EditorReference.createPart(EditorReference.java:428) at org.eclipse.ui.internal.WorkbenchPartReference.getPart(WorkbenchPartReference.java:594) at org.eclipse.ui.internal.PartPane.setVisible(PartPane.java:306) at org.eclipse.ui.internal.presentations.PresentablePart.setVisible(PresentablePart.java:180) at org.eclipse.ui.internal.presentations.util.PresentablePartFolder.select(PresentablePartFolder.java:270) at org.eclipse.ui.internal.presentations.util.LeftToRightTabOrder.select(LeftToRightTabOrder.java:65) at org.eclipse.ui.internal.presentations.util.TabbedStackPresentation.selectPart(TabbedStackPresentation.java:473) at org.eclipse.ui.internal.PartStack.refreshPresentationSelection(PartStack.java:1256) at org.eclipse.ui.internal.PartStack.setSelection(PartStack.java:1209) at org.eclipse.ui.internal.PartStack.showPart(PartStack.java:1608) at org.eclipse.ui.internal.PartStack.add(PartStack.java:499) at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:103) at org.eclipse.ui.internal.PartStack.add(PartStack.java:485) at org.eclipse.ui.internal.EditorStack.add(EditorStack.java:112) at org.eclipse.ui.internal.EditorSashContainer.addEditor(EditorSashContainer.java:63) at org.eclipse.ui.internal.EditorAreaHelper.addToLayout(EditorAreaHelper.java:217) at org.eclipse.ui.internal.EditorAreaHelper.addEditor(EditorAreaHelper.java:207) at org.eclipse.ui.internal.EditorManager.createEditorTab(EditorManager.java:779) at org.eclipse.ui.internal.EditorManager.openEditorFromDescriptor(EditorManager.java:678) at org.eclipse.ui.internal.EditorManager.openEditor(EditorManager.java:639) at org.eclipse.ui.internal.WorkbenchPage.busyOpenEditorBatched(WorkbenchPage.java:2817) at org.eclipse.ui.internal.WorkbenchPage.busyOpenEditor(WorkbenchPage.java:2729) at org.eclipse.ui.internal.WorkbenchPage.access$11(WorkbenchPage.java:2721) at org.eclipse.ui.internal.WorkbenchPage$10.run(WorkbenchPage.java:2673) at org.eclipse.swt.custom.BusyIndicator.showWhile(BusyIndicator.java:70) at org.eclipse.ui.internal.WorkbenchPage.openEditor(WorkbenchPage.java:2668) at org.eclipse.ui.internal.WorkbenchPage.openEditor(WorkbenchPage.java:2652) at org.eclipse.ui.internal.WorkbenchPage.openEditor(WorkbenchPage.java:2635) at com.bmc.arsys.studio.ui.views.objectlist.actions.OpenDefaultEditorAction.run(OpenDefaultEditorAction.java:142) at com.bmc.arsys.studio.ui.views.objectlist.ObjectListView$13$1.run(ObjectListView.java:2242) at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35) at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:133) at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:3800) at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3425) at org.eclipse.jface.operation.ModalContext$ModalContextThread.block(ModalContext.java:172) at org.eclipse.jface.operation.ModalContext.run(ModalContext.java:370) at org.eclipse.jface.dialogs.ProgressMonitorDialog.run(ProgressMonitorDialog.java:507) at
Re: Dev Studio 7.5.06 Could not open the editor: An unexpected exception was thrown.
Thank you for responding. I will try a lower java. But I don't think that is the issue. I am able to open other websevices, USER or others we have created. This is the only one that is having the issue. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Ports
To add for firewall , if not port mapped, arserver uses firewall UDP 111 and TCP 53165, for us -Original Message- From: Danny Kellett danny.kell...@strategicworkflow.com To: arslist arslist@ARSLIST.ORG Sent: Fri, Sep 23, 2011 9:53 am Subject: Re: Ports ** Ben, “is the standard port for databases” is not quitetrue. 1521 is Oracle, 1433 is MSSQL. And a word of warning, portmapper shouldn’t be used if youare using a firewall between you and the AR Server. Although you could map port111 you would have to map the TDC port too, which I guess you could do but itseasier to map just one ;) Seems like I am being picky, sorry ;) Kind regards Danny From: Action Request System discussionlist(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: 23 September 2011 18:47 To: arslist@ARSLIST.ORG Subject: Re: Ports ** 1521 is the standard port for databases. Remedy has no“standard port”. Port mapper allows your clients to not set aport. If you want a port, just pick one, staying away from the lowernumbers reserved for other services. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT +1 + [ DST ] Email: Ben.Chernys _AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, ourpremium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ Ben From: Action Request System discussionlist(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris Sent: September-23-11 17:10 To: arslist@ARSLIST.ORG Subject: Ports ** Hi, Is there a standard port to use for AR System on 7.6.4 install. I thought before it was 1521 _attend WWRUG11 www.wwrug.com ARSlist: Where the AnswersAre_ _attend WWRUG11 www.wwrug.com ARSlist: Where theAnswers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR [623] on Mid-tier only in User Form
HELP!...
Unix AIX 5.3 L9
ARS 7.5 P4
Mid-tier 7.5p4
Websphere 6.1 32-bit
Java 1.5 32 bit
On the mid-tier only, as admin modifying - my admin User form
(any field on the Form), produces the ARERR [623] Authentication
failed error. I'm able to use mid-tier is full except this issue.
Once I get this error, I have to logout and back in. Once loggged
in, and view the User form - the changes have been made. (Does not
occur in WUT)
Fiddler --
HTTP/1.1 200 OK
Date: Fri, 09 Apr 2010 15:19:50 GMT
Server: IBM_HTTP_Server
Cache-Control: no-cache
Pragma: no-cache
Content-Length: 118
Keep-Alive: timeout=10, max=100
Connection: Keep-Alive
Content-Type: text/plain; charset=UTF-8
Content-Language: en-US
;if(CurWFC!=null)CurWFC.status([{cId:1,t:2,m:Authentication
failed,n:623,a:}]);;if(CurWFC!=null
Mid-tier Log ---
Apr 8, 2010 3:10:49 PM - SEVERE (com.remedy.log.SERVLET) : (Thread
104) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR
[623] Authentication failed at
com.remedy.arsys.backchannel.GetEntryListAgent.process(Unknown
Source) at com.remedy.arsys.backchannel.NDXRequest.init(Unknown
Source) at com.remedy.arsys.backchannel.NDXFactory.handleRequest
(Unknown Source) at
com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown
Source) at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown
Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown
Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:
743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service
(ServletWrapper.java:1146)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service
(ServletWrapper.java:1087)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain.doFilter
(WebAppFilterChain.java:118)
at com.ibm.ws.webcontainer.filter.WebAppFilterChain._doFilter
(WebAppFilterChain.java:87)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
(WebAppFilterManager.java:837)
at com.ibm.ws.webcontainer.filter.WebAppFilterManager.doFilter
(WebAppFilterManager.java:680)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest
(ServletWrapper.java:588)
at com.ibm.ws.wswebcontainer.servlet.ServletWrapper.handleRequest
(ServletWrapper.java:481)
at
com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest
(CacheServletWrapper.java:90)
at com.ibm.ws.webcontainer.WebContainer.handleRequest
(WebContainer.java:748)
at com.ibm.ws.wswebcontainer.WebContainer.handleRequest
(WebContainer.java:1466)
at com.ibm.ws.webcontainer.channel.WCChannelLink.ready
(WCChannelLink.java:122)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(
HttpInboundLink.java:458)
at
com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewInformation(
HttpInboundLink.java:387)
at
com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete
(HttpICLReadCallback.java:102)
at
com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(
AioReadCompletionListener.java:165)
at com.ibm.io.async.AbstractAsyncFuture.invokeCallback
(AbstractAsyncFuture.java:217)
at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions
(AsyncChannelFuture.java:161)
at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:136)
at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:196)
at com.ibm.io.async.ResultHandler.runEventProcessingLoop
(ResultHandler.java:751)
at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:881)
at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1497)
Caused by: ERROR (623): Authentication failed; at
com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source) at
com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source) at
com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source) at
com.bmc.arsys.api.ProxyJRpc.ARGetOneEntryWithFields(Unknown
Source) at com.bmc.arsys.api.ARServerUser.getOneEntryObject
(Unknown Source) ... 31 more
Apr 8, 2010 3:10:42 PM - SEVERE (com.remedy.log.SERVLET) : (Thread
103) com.remedy.log.SERVLETGoatException during NDXRequest: ARERR
[623] Authentication failed at
com.remedy.arsys.backchannel.EntryListBase.lookupEntry(Unknown
Source) at
com.remedy.arsys.backchannel.EntryListBase.loadSingleEntry(Unknown
Source) at com.remedy.arsys.backchannel.SetEntryAgent.process
(Unknown Source) at com.remedy.arsys.backchannel.NDXRequest.init
(Unknown Source) at
com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown
Source) at com.remedy.arsys.stubs.BackchannelServlet.doRequest
(Unknown Source) at com.remedy.arsys.stubs.GoatServlet.postInternal
(Unknown Source) at com.remedy.arsys.stubs.GoatHttpServlet.doGet
(Unknown Source) at javax.servlet.http.HttpServlet.service
(HttpServlet.java:743)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
at com.ibm.ws.webcontainer.servlet.ServletWrapper.service
Re: ARS 7.5 Patches for a new install
I'm experiencing these issue with patch 4 on upgrade on unix. 1. Installer won't run with X11 biniary in Libpath. 2. On a custom install in of arserver, arealdap, ardbcldap, flashboard, email engine, the rik import, fail to import most of the system forms, with no errors. Except for group from. 3. Experienced error where the installer couldnot stop/start arserverd, once. Hopefully, this will help. Sincerely, D.D On Mar 8, 2010, at 2:18 PM, Roger Justice rjust2...@aol.com wrote: Patch 4 is inclusive. If this is the first time you have installed 7.5 be sure to use the custom install to select what you want installed. -Original Message- From: Pierson, Shawn shawn.pier...@sug.com To: arslist@ARSLIST.ORG Sent: Mon, Mar 8, 2010 2:06 pm Subject: ARS 7.5 Patches for a new install ** Good afternoon, I wanted to see if there is any undocumented best practice for a 7.5 upgrade in terms of what ARS patches to install. Normally I would just go straight to the highest level, but lately BMC hasn’t been ma king all of their patches all-inclusive like they used to so I don’t want to miss out on anything and run into problems. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter?
Filters run on server side. So, that push action can be triggered in the background. Active link run on the form level basically user interaction triggers it. Push action on active link or filter do the same thing. Sincerely, D.D On Mar 9, 2010, at 2:55 AM, Vikram Reddy betholi.vik...@gmail.com wrote: Is there any difference in the Set Fields and Push Field actions of Activelink and Filter? - With Regards, B.Vikram Simha Reddy. -- View this message in context: http://old.nabble.com/Is-there-any-difference-in-the-Set-Fields-and-Push-Field-actions-of-Activelink-and-Filter--tp27832429p27832429.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com . ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: ORA-12154: TNS:could not resolve the connect identifier specified
Oracle indentifer is the oracle sid. Defining the oracle two task. This is how we define it from our installation of 7.5 with bmc. Sincerely, D.D On Mar 9, 2010, at 11:12 AM, Tournier, Pascal pascal.tourn...@roche.com wrote: ** Hi, I’m trying to install ARS 7.5 (patch 04) on our new LINUX server. I’m running Oracle 11 and I’m using the installation within a upgrade mode as we have imported our DB data (oracle 9) into our new DB (Oracle 11). Following the BMC support matrix, we are using the oracle client 10… The problem is that I get the following error during the installation : ORA-12154: TNS:could not resolve the connect identifier specified Or depending on the setting I provide I get ORA-12514: TNS:listener does not currently know of service requested in connect descriptor I have checked the tnsname.ora file as well as the listener.ora and everything seems to work fine… the listener is started, I can do a T NS ping, I can connect with SQLPLUS,… Also during the installation he ask me for the “Oracle Connection Id entifier” and don’t really which information I should provide at this point. Any idea ? Thanks Regards _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are__Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: sub arslist
Test On Mar 6, 2010, at 9:12 AM, Keith Sinclair addison1...@gmail.com wrote: ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
UNSUBSCRIBE
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Re: Error while saving Active Link
That has happened to me before. If you change a letter from Upper Case to Lower Case or vice versa and hit save it says it already exists. So change the name completely by adding some characters at the end, then save, no take out the characters at the end and you will be fine. Ty On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L. [EMAIL PROTECTED] wrote: ** I can't say that I've ever had that problem. Make sure that you're selecting Save and not Save As. That's the only thing I can think of. Andy L. Mayfield Sr. System Operation Specialist Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of kiran kodali Sent: Monday, September 15, 2008 11:03 AM To: arslist@ARSLIST.ORG Subject: Error while saving Active Link ** Hi All, I am getting this error msg, when i save the below AL Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR 345). There is no existing AL with the same name. Please let me know your ideas on, why this error is occuring. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding Status Reason Choices in ITSM7
In Incident there is a Hidden Field Status Reason with the Status Reasons hard coded. So you will have to add them here as well. Ty On Tue, Sep 9, 2008 at 2:15 PM, rdalton [EMAIL PROTECTED] wrote: env: Unix Solaris / Oracle / ARS 7.01 / ITSM 7.01 Hi everyone - I'm a newbie to ITSM so hopefully this doesn't sound like a silly question. I'm wanting to add some new menu choices for the status reason field and didn't know if it is just creating new records in the SYS: Status Reason menu items form or what. Also - if it is just creating a new record in the status reason menu items form are there any gotchas to look out for such as menu order; selection code; SLM Hold Conditions, etc Thanks, Robert Dalton -- View this message in context: http://www.nabble.com/Adding-Status-Reason-Choices-in-ITSM7-tp19398102p19398102.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: ARS 7.x - Table Colours
I know that I can set result colours on a table. However, has anyone set colours based on the Group - i.e. 3rd Level = red colour, help desk = green colour. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Table Name ?
Is there a way to find what the SQL table ID is for a Form - i.e. T234 ? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Table Name ?
Thanks! On Fri, Aug 29, 2008 at 11:28 AM, Drew Shuller [EMAIL PROTECTED] wrote: Query the arschema table using LIKE. Or query the sql view for that table and look at the sql for the view. Drew ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Table Name ?
Thanks everyone!! HAPPY FRIDAY! On Fri, Aug 29, 2008 at 11:41 AM, Nall, Roger [EMAIL PROTECTED] wrote: Just remember you can build view forms to any of the ARSYSTEM tables. Just make sure you are very careful. As I said there is a lot of information in the ARSCHEMA table like Next Request ID for each table. If you make a change in that field guess what happens. We have been using this for years. Lenny Warren suggested it many moons ago. HTH, Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller Sent: Friday, August 29, 2008 10:37 AM To: arslist@ARSLIST.ORG Subject: Re: Question: Table Name ? I like the View Form idea, a lot! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Table / Font
Unfortunately I'm using the User Tool. On Tue, Aug 26, 2008 at 4:08 PM, Grooms, Frederick W [EMAIL PROTECTED] wrote: I haven't tried it but, Couldn't you tell each column to be HTML Read-Only and set the Font tag in it? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 26, 2008 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Table / Font I figured as much - never hurts to ask. Thanks! Ty On Tue, Aug 26, 2008 at 1:14 PM, Reiser, John J [EMAIL PROTECTED] wrote: T. The Table fields are controlled by the size of the font for the Edit field type. Changing it would make all of your editable fields larger but the filed box stays the same size so if you go too large your data get trimmed across the bottom. HTH, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 26, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Table / Font Thanks! I'm sorry, I should have specified the User Tool. Can the font be made larger just for the contents of the table? Thanks again. On Tue, Aug 26, 2008 at 1:02 PM, Frank Caruso [EMAIL PROTECTED] wrote: ** For the MidTier you might try playing with the CSS files. You may be able to add (or modify) the style sheet so that table fonts are bigger. I believe there has been a recent posting on this topic. On Tue, Aug 26, 2008 at 12:51 PM, T. Dee [EMAIL PROTECTED] wrote: To the best of my knowledge you can not change the font size of rows in a table. Some of the users saying the font is too small and makes it hard to see. Any suggestions? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Adding Clear to a Menu
What we did is in the Menu we added Field 1 to Label fields, but we set Value Field to Field 2. The Form that contained our Data we had data as follows: Field 1: Blue Field 2: Blue Field 1: Orange Field 2: Orange Field 1: Green Field 2: Green Field 1: (Clear) Field 2: So when the user clicked on the pull down they would see: Blue Orange Green (Clear) And because my Menu was set to use the Value FIeld of Field 2 - if they selected (Clear) they got a blank set. If they choose any other colour they got the colour they selected. Clear as mud? Hope this helps - let me know if you need more details. On Tue, Aug 26, 2008 at 9:50 AM, Timothy Rondeau [EMAIL PROTECTED] wrote: ** Hi All, How to I have a clear option on a Menu? I know I can add a menu item clear and have workflow, but I have a menu that pulls fields from another form and I do not have the clear option. This is 7.0.1 patch 2 Thanks Tim __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Table / Font
To the best of my knowledge you can not change the font size of rows in a table. Some of the users saying the font is too small and makes it hard to see. Any suggestions? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Table / Font
Thanks! I'm sorry, I should have specified the User Tool. Can the font be made larger just for the contents of the table? Thanks again. On Tue, Aug 26, 2008 at 1:02 PM, Frank Caruso [EMAIL PROTECTED] wrote: ** For the MidTier you might try playing with the CSS files. You may be able to add (or modify) the style sheet so that table fonts are bigger. I believe there has been a recent posting on this topic. On Tue, Aug 26, 2008 at 12:51 PM, T. Dee [EMAIL PROTECTED] wrote: To the best of my knowledge you can not change the font size of rows in a table. Some of the users saying the font is too small and makes it hard to see. Any suggestions? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Table / Font
I figured as much - never hurts to ask. Thanks! Ty On Tue, Aug 26, 2008 at 1:14 PM, Reiser, John J [EMAIL PROTECTED] wrote: T. The Table fields are controlled by the size of the font for the Edit field type. Changing it would make all of your editable fields larger but the filed box stays the same size so if you go too large your data get trimmed across the bottom. HTH, John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Tuesday, August 26, 2008 1:09 PM To: arslist@ARSLIST.ORG Subject: Re: Question: Table / Font Thanks! I'm sorry, I should have specified the User Tool. Can the font be made larger just for the contents of the table? Thanks again. On Tue, Aug 26, 2008 at 1:02 PM, Frank Caruso [EMAIL PROTECTED] wrote: ** For the MidTier you might try playing with the CSS files. You may be able to add (or modify) the style sheet so that table fonts are bigger. I believe there has been a recent posting on this topic. On Tue, Aug 26, 2008 at 12:51 PM, T. Dee [EMAIL PROTECTED] wrote: To the best of my knowledge you can not change the font size of rows in a table. Some of the users saying the font is too small and makes it hard to see. Any suggestions? Thanks! _ __ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Remedy Support / SHR:ConsolidatedList / HPD:HelpDesk 6.0
Is it possible to add additional fields to SHR:ConsolidatedList so they will appear in Remedy Support. I want to add 'Assigned Time'. Any help would be greatly appreciated. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Remedy Support / SHR:ConsolidatedList / HPD:HelpDesk 6.0
Thanks Matt. On Tue, Aug 26, 2008 at 1:49 PM, Matt Worsdell [EMAIL PROTECTED] wrote: Yes, but you'll need to modify the related filters, one for submit and one for modify to populate the field. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: 26 August 2008 18:39 To: arslist@ARSLIST.ORG Subject: Question: Remedy Support / SHR:ConsolidatedList / HPD:HelpDesk 6.0 Is it possible to add additional fields to SHR:ConsolidatedList so they will appear in Remedy Support. I want to add 'Assigned Time'. Any help would be greatly appreciated. Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Sync Search Database crashes Admin Tool and then Freezes
We had this issue and Remedy issue a hotfix DLL file. On Mon, Aug 25, 2008 at 3:10 PM, Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [EMAIL PROTECTED] wrote: Sorry for the no subject, my original email had a subject, but it was sent incorrectly and errored. Thanks Roger, that gets the sync to stop. There was a trick out there that some people used that would fix the issue where it would crash the admin tools. I believe it involved deleting some forms. Does anyone remember the issue, because I'm still crashing my admin tool every time I try to sync. Thanks, Gary -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Nall, Roger Sent: Monday, August 25, 2008 2:06 PM To: arslist@ARSLIST.ORG Subject: ** Gary, Go to the object_search_admin form and set the Run/Not Run to 0. Roger A. Nall Manager, OSSNMS Remedy T-Mobile, USA Desk:972-464-3712 NEW Cell: 973-652-6723 FAX: sf49fanv AIM IM RogerNall Yahoo IM From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 25, 2008 2:02 PM To: arslist@ARSLIST.ORG Subject: Hi all, I know that I've seen it on here before, but due to changing jobs, I do not have my vast archive of emails through which I could search. Whenever you sync your search dataset, and it causes your admin tool to crash, then you open your admin tool, it still says it's searching, and never finishes, what is it you do in order to rectify the situation and get a new search database synced? I have seen it done before, but forgot how. Thanks __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Help Desk 6.0 - Solutions
Does anyone use the List Possible Soltuions button on the Solutions tab in HPD:Help Desk 6.0? I click on this button and get a search dialog window that searches HPD:Solutions. The problem is it is not find any matches, despite the fact that there are records in HPD:Solutions. Has anyone encountered this before? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Change 6.0 - Task Sequence
Does anyone else use Change 6.0? If so does your system let someone close a Task that has a sequence of lets say 3 when 0, 1, and 2 are still open? I thought you couldn't job to another Task and close it if previous ones were open? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Question: Change 6.0 - Task Sequence
Error is set as the enforcement. Ty On Thu, Aug 14, 2008 at 10:30 AM, Tanner, Doug [EMAIL PROTECTED] wrote: It also depends on how the Application is set to enforce dependencies None, Warning, Error Doug -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee Sent: Thursday, August 14, 2008 9:26 AM To: arslist@ARSLIST.ORG Subject: Question: Change 6.0 - Task Sequence Does anyone else use Change 6.0? If so does your system let someone close a Task that has a sequence of lets say 3 when 0, 1, and 2 are still open? I thought you couldn't job to another Task and close it if previous ones were open? THANKS! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Urgent-Regular form Save action not able to retrieve current record
Is this ITSM 7 or a custom application? On Fri, Aug 8, 2008 at 8:04 AM, Jomonm [EMAIL PROTECTED] wrote: I am doing a save on a regular form using the save button. I wanted to keep the current record after the save, but the form returns with blank values in the fields. Kindly help. -- View this message in context: http://www.nabble.com/Urgent-Regular-form-Save-action-not-able-to-retrieve-current-record-tp18890670p18890670.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Modify All Operation Disabled on Change Form on ITSM 7.02
The gotchas would depend on what you modify with modify all. All of hidden fields are set depending on what you do. I would change one record in the normal way without Modify All and turn on logging and see what is being set. On Fri, Aug 8, 2008 at 12:09 PM, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** Ive had some of our users complain that they would like to close a mass number of their Change Requests all at once with set Scheduled dates and with set Actual End dates. Many groups deal with low to no impact changes that only deal with a request for deploying a desktop/laptop to a user or some particular users or deploying some other hardware or software to user(s). At times our users complete the requests in the field and perform the services and then want to then go back in Remedy and close out the changes. I discovered that for some reason the Modify All operation was disabled on the CHG:Infrastructure Change form. Its an enabled feature on other forms such as HPD:Help Desk but for some reason it was disabled on this form. I know I can easily re-enable this option but I was wondering if anyone else has done so and if anyone know of any gotchas if you do this? (do the Approval process steps start to mess up? Is there other data that is not set properly in the Change tickets that are mass updated via Modify All?) AR System 7.01 patch 008 Approval Server 7.01 Change Management 7.02 patch 005 Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: What filter creates the URL that is attached to the notifications (on ITSM 7)
I believe this is the filter you are looking for: NTE:NTS:Email_200_SystemNT We removed the URL and the Shortcut from the Filter for the Notifications. Ty On Wed, Aug 6, 2008 at 6:21 PM, Howard Richter [EMAIL PROTECTED] wrote: ** All, I need to turn off the Filter that creates the URL that is placed on the out going notifications e-mails. I spent the past couple of hours (with no luck) looking at logs trying to fix that. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [EMAIL PROTECTED] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Suggestions wanted....
I sent it Joe to your Yahoo account. Ty On Wed, Aug 6, 2008 at 3:20 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Could you throw a copy my way? I would try logging in but I think I may have forgotten my username and password on the dev network as its been a while I've been there.. Joe - Original Message From: T. Dee [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, August 6, 2008 2:05:57 PM Subject: Re: Suggestions wanted I got it from Sean - if you want I can send it to you - just email me. Ty On Wed, Aug 6, 2008 at 1:27 PM, Richard Copits [EMAIL PROTECTED] wrote: I went on the Developer network site but didn't see any program that looked like the log analyzer. Any idea where else it might be or anyone who would be comfortable sending a copy via email to my alternate email address (the spam filter here kills most attachments...). Thanks. -Original Message- From: Action Request System discussion __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Age old question: ITSM 7 report list? Attention: David Easter
Unfortunately no - according to BMC there is a RFE in on this. Many individuals have requested this and still nothing. What I don't understand is all of these reports are out of the box and no one at BMC knows what each report does or when it fires, etc. - yet they made these reports. Just my humble opinion. On Thu, Aug 7, 2008 at 8:53 AM, Rabi Tripathi [EMAIL PROTECTED] wrote: Hi folks, This has been asked many times before, but here it goes again. Is there a list of the out-of-the-box reports in ITSM 7? A simple list with short description would be nice. Longer descriptions and/or a screen shot of each would have me (and my customer) jump up and down with pure joy. Anybody ever got one from BMC or built their own? The best I can think of is a report on Reports form. This one is not having the desired effect on the customer and the customer refuses to emote anything close to joy, much less jump up and down with me. David: You'd be a hero to the masses if you could get us something usable. Regards. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Question: Change 6.0
In Change 6.0 there is a field called 'zTmpReqNotAddress' - there is alot of workflow that uses this to Notify the users. But I can't find when / how or where this field gets set. Any ideas? Thanks! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
