Available for New Remedy Project

[Herb Partlow]

Hi everyone
I am currently looking for a new Remedy project to join in California.
If anyone is in need of a resource, drop me a line

Thank You

Herb Partlow
IBTC inc
Remedy Developer
(m) 4008-309-5316
(e) h...@ibtcinc.com

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Merry Christmas

[Herb Partlow]

Wishing Everyone a Very Merry Cristmas and a Healthy and Happy New Years!


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<>







Herb Partlow


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Lost at wwRug10

[Herb Partlow]

Hi
If you got home from wwRug10 and found that you now have a little maroon
camera
that you do not remember packing.
Please contact Kelly Deaver at ke...@kellydeaver.com. In all her running
around checking 
on the events she had misplaced it and I am sure that she would love to her
from you.

Thank You
Herb Partlow

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Congrats Joe D'Sousa

[Herb Partlow]

Congrats Joe
"Arslist MVP"

Missed you at wwRug10, but your drink did not go to waste. :-)
Maybe next year

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Oct 29, 2010, at 1:39 PM, "Roys, Eric D"  
wrote:

> Many thanks to John Baker from Java Systems Solutions for a work-around
> to this via modification to the plugin code (see below and I hope I
> incorporated it correctly :-). I would still like to know if it is
> possible to configure per plugin threads via the pluginsvr.conf
> configuration or other mechanism. This is for an ARS 7.5 / 7.6
> environment. 
> 
> Thanks, 
> Eric
> 
> Example singleton plugin: 
> --
> 
> package com.company.samples;
> 
> import java.util.List;
> import com.bmc.arsys.api.ARException;
> import com.bmc.arsys.api.Value;
> import com.bmc.arsys.pluginsvr.*;
> import com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluggable;
> import com.bmc.arsys.pluginsvr.plugins.ARPluggable;
> import com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPlugin;
> import com.bmc.arsys.pluginsvr.plugins.ARPluginContext;
> import com.bmc.arsys.*; 
> import org.apache.log4j.Logger;
> import com.company.someotherstuff*;
> 
> /**
> * A class representing a singletone Plugin service.
> * This will run as a java plugin under the Remedy Java plugin framework
> * as a single instance instead of x instances as defined by arpluginsvr
> coreThreads
> *
> * Useful when the plugin calls it's own management mechanism for work
> distribution
> * or a poller mechanism that should only be initialized once.
> * 
> */
> public class MyPlugin extends ARFilterAPIPlugin {
> 
>  // initiate logger
>  private static final Logger logger = Logger.getLogger(MyPlugin.class);
> 
>  // for our singleton
>  private static MyPlugin myplug;
>  public MyPlugin() {};
> 
>  /* Initialize the Remedy plugin */
> 
>  public void initialize(ARPluginContext context) throws ARException {
> 
>  logger.info("Started plugin init");
>  super.initialize(context);
> 
>  /* check if it's already available, if not it's safe to init the
> code for other stuff to do
>  */
>  if(myplug == null){
>  myplug = getInstance();
> 
>  //initialize the stuff we want to run outside of current
> thread
>  initializeApp(context);
>  }
> }
>
>  public void terminate(ARPluginContext context) throws ARException {
> 
>  logger.info("Terminating context");
> 
>  //cleanup routine here for graceful shutdown
> 
>  super.terminate(context);
>  }
> 
>  /* start it (the plugin) */
> 
>  public static void main(String[] args) {
> 
>  //'cause it's not ultimately useful at this juncture to accept
> params at startup...
>if(args!= null){
>logger.warn("This plugin does not accept command line
> messaging...");
>}
>  }
> 
>  /* initialize the meat of the plugin outside of the plugin
> initialization thread
> so the init process can complete and we aren't mucking things up
> (according to the docs)
>  */
>  private void initializeApp(ARPluginContext context) throws
> ARException{
> 
>  //class for storing config variables in memory instead of dealing
> with an overload of i/o
>  ConfigParams cp = new ConfigParams();
> 
>  try{
>logger.info("calling init...");
>cp.initialize(); // load config file parameters into mem
>Thread t = new Thread(new Poller()); //thread our poller
> mechanism
>t.start(); //start the poller
> 
>} catch (RuntimeException rte){
>   terminate(context);
>  }
>  }
>
>  /* we aren't allowing filter api calls to this plugin because the
> plugin
> polls remedy asynchronously for all work to process
>  */
> 
>  public List filterAPICall(ARPluginContext context, List
> in) throws ARException {
>return null;
>  }
> 
>  /* we aren't allowing event calls to this plugin
>  */
> 
>  public void onEvent(ARPluginContext context, int arg1) throws
> ARException {
>//do nothing
>  }
> 
>  /* get an instance of this plugin */
> 
>  private synchronized static MyPlugin getInstance()
>{
>   if (myplug==null) myplug = new MyPlugin();
>   return plug;
>}
> }
> 
> 
> Previous message: 
> 
> 
> Is it possible to configure individual plugins within a plugin server to
> use 
> their own configuration for threads? 
> I.E. if there are multiple plugins within pluginsvr_config.x

Re: Thanks to all WW RUG participants, those that attended our talks and visited our booth, BMC, and especially the Organizers

[Herb Partlow]

You show off Geoff
:-)

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Oct 26, 2010, at 10:32 PM, Geoff Endresen  wrote:

> **
> + 10 ;-)
> 
> Sent from my iPad
> 
> On Oct 26, 2010, at 3:27 AM, Ben Chernys  
> wrote:
> 
>> **
>> Just wanted to say a big thanks to all participants, an extra thanks to 
>> those that took the time to listen to our talks and visit our booth, thanks 
>> to BMC for providing a wide array of senior people (and providing the 
>> rockets), and finally a big giant thank you for all the hard work done by 
>> all the WW RUG Organisers.
>> 
>>  
>> 
>> It was great to meet you in person and finally attach faces to those years 
>> of emails on the arslist. 
>> 
>>  
>> 
>> It was also great to meet former co-workers Dan and Ed after some 15 years 
>> after we had worked together on ARS release 2.
>> 
>>  
>> 
>> I am also especially enthralled to see the interest and reaction to 
>> Meta-Update and will follow up with those that attended the talks and 
>> requested more information.
>> 
>>  
>> 
>> Cheers
>> 
>> Ben Chernys
>> 
>> Senior Software Architect
>> Software Tool House Inc.
>> 
>> Canada / Deutschland / Germany
>> Mobile:  +49 171 380 2329GMT + 1 + [ DST ]
>> Email:   ben.cher...@softwaretoolhouse.com
>> Web: www.softwaretoolhouse.com
>> 
>> Check out Software Tool House's free Diary Editor.
>> 
>> Meta-Update, our premium ARS Data tool, lets you automate 
>> your imports, migrations, in no time at all, without programming, 
>> without staging forms, without merge workflow. 
>> http://www.softwaretoolhouse.com/ 
>> 
>>  
>> 
>> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Thanks to everyone who attended WWRUG 2010

[Herb Partlow]

Just to add to Tim response
It was great being there and getting a chance to see everyone again in more 
ways then one. Got a chance to renew friendships and hopefully made some new 
ones

Thanks!!

Herb

On Oct 25, 2010, at 10:27 AM, Timothy Powell 
 wrote:

> **
> And thank you for being there (and here) for us.
> 
> Tim Powell
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Easter, David
> Sent: Monday, October 25, 2010 12:21 PM
> To: arslist@ARSLIST.ORG
> Subject: OT: Thanks to everyone who attended WWRUG 2010
> 
>  
> 
> **
> 
> Hi All,
> 
>  
> 
>   Just wanted to say thank you to everyone who attended the WWRUG 2010 last 
> week.  It was great to see the community come together, see the usual “cast 
> of characters” in person as well as meeting new folks who were able to make 
> it to the show for the first time.  I really appreciate all the positive 
> comments about AR System, BMC products in general and the larger vision of 
> BMC.   It is always uplifting to hear that the products are heading in the 
> right direction and I hope to continue earning such remarks as we move into 
> the future.
> 
>  
> 
>   Again, thanks for being part of this amazing community and I look forward 
> to seeing you all again next year!
> 
>  
> 
> -David J. Easter
> 
> Sr. Product Manager, Enterprise Service Management
> 
> BMC Software, Inc.
> 
>  
> 
> The opinions, statements, and/or suggested courses of action expressed in 
> this E-mail do not necessarily reflect those of BMC Software, Inc.  My 
> voluntary participation in this forum is not intended to convey a role as a 
> spokesperson, liaison or public relations representative for BMC Software, 
> Inc.
> 
>  
> 
> _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG11 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: See you at the show

[Herb Partlow]

Thanks Rick

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Oct 15, 2010, at 9:43 AM, Rick Cook  wrote:

> ** Glad you're feeling well enough to come and join us, Herb!
> 
> Rick
> 
> On Fri, Oct 15, 2010 at 9:35 AM, Herb Partlow  wrote:
> **
> 
>> "See You At The Show"
>> 
>> Crowds that scream at superstars
>> Where developers show they're battle scars
>> I've been the first to sign on every wall
>> Down the road and round the bend
>> We pray to god it never ends
>> I've been, I've seen, we've screamed to everyone
>> 
>> We'll see you at the show
>> If you don't come we'll never know
>> You stand off in the back
>> You still stand out while you wearing black
>> Jump onto the bus
>> And ride around with all of us
>> We'll go out on the town
>> And light it up till we burn it down, burn it down
>> 
>> After hours and alcohol
>> With every app , we've seen em all
>> As long as we don't need to stand in line
>> rollout scenes and smooth implementation dreams
>> The ladies love those scenes
>> You know they're gonna show up every time
>> 
>> We'll see you at the show
>> If you don't come we'll never know
>> You stand off in the back
>> You still stand out while you wearing black
>> Jump onto the bus
>> And ride around with all of us
>> We'll go out on the town
>> And light it up till we burn it down, burn it down
>> 
>> Crowds that scream at superstars
>> Where developers show they're battle scars
>> I've been the first to sign on every wall
>> Down the road and round the bend
>> We pray to god it never ends
>> I've been, I've seen, we've screamed to everyone
>> 
>> We'll see you at the show
>> 
>> 
>>  
>> 
>> Herb Partlow
>> 
>> Remedy Team
>> Hours 8:30AM to 5:00PM
>> eBay Park North
>> 408-967-3343
>> hpart...@ebay.com
>> 
>>  
>> 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> 
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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See you at the show

[Herb Partlow]

> "See You At The Show"
> 
> Crowds that scream at superstars
> Where developers show they're battle scars
> I've been the first to sign on every wall
> Down the road and round the bend
> We pray to god it never ends
> I've been, I've seen, we've screamed to everyone
> 
> We'll see you at the show
> If you don't come we'll never know
> You stand off in the back
> You still stand out while you wearing black
> Jump onto the bus
> And ride around with all of us
> We'll go out on the town
> And light it up till we burn it down, burn it down
> 
> After hours and alcohol
> With every app , we've seen em all
> As long as we don't need to stand in line
> rollout scenes and smooth implementation dreams
> The ladies love those scenes
> You know they're gonna show up every time
> 
> We'll see you at the show
> If you don't come we'll never know
> You stand off in the back
> You still stand out while you wearing black
> Jump onto the bus
> And ride around with all of us
> We'll go out on the town
> And light it up till we burn it down, burn it down
> 
> Crowds that scream at superstars
> Where developers show they're battle scars
> I've been the first to sign on every wall
> Down the road and round the bend
> We pray to god it never ends
> I've been, I've seen, we've screamed to everyone
> 
> We'll see you at the show
> 
> 
>  
> 
> Herb Partlow
> 
> Remedy Team
> Hours 8:30AM to 5:00PM
> eBay Park North
> 408-967-3343
> hpart...@ebay.com
> 
>  

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Re: WWRUG

[Herb Partlow]

As Nickelback sings
"You will never know, if you never go"

Check out the song
"See You At The Show"


Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Oct 12, 2010, at 12:20 PM, Phil Bautista  wrote:

> **
> Rick,
> 
>  
> 
> Well put.  As a matter of fact if you go to 
> http://www.wwrug.org/wwrug10/session_10tut.html you can see descriptions of 
> the 39 Tutorial Sessions and if you go to 
> http://www.wwrug.org/wwrug10/session_10tec.html you can see the descriptions 
> of the 40 Technical Sessions that are all included in the price of the 
> conference.  And if you go to http://www.wwrug.org/wwrug10/session_10exe.html 
> you can see the 12 Executive Sessions available as well.  So for an All 
> Access Registration you get 91 sessions plus entrance to the Celebration with 
> the Austin based Latin band The Brew (I have asked them to bring CD’s this 
> time for those of you that wanted them last time) with food and beverages at 
> the Celebration.  Plus Continental breakfast daily and a terrific seated 
> lunch each day.  Now that’s what I call “Mucho Bang for the Buck!”
> 
>  
> 
> So whether you are a Remedy Rockstar or want to meet some, make sure you 
> don’t miss out on this Annual Event.  BMC, Partners, Vendors, Consultants and 
> Customers are going to be there you should too!
> 
>  
> 
> See y’all (well most of y’all – we are going to miss Claire and Susan L) next 
> week!
> 
>  
> 
> Phil Bautista, WWRUG10 Advisory Board
> 
> 512-731-0304
> 
> http://www.linkedin.com/in/philbautista
> 
> http://www.wwrug.org/wwrug10/contact_phil.html
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Rick Cook
> Sent: Monday, October 11, 2010 11:03 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: WWRUG
> 
>  
> 
> ** Best argument I can think of is that it's twice as valuable as a training 
> class, and half the cost.  I regularly spend my OWN time and money to attend 
> this for that reason, and I know I am not the only one who does.
> 
> Rick
> 
> On Mon, Oct 11, 2010 at 8:57 AM, Martinez, Marcelo A  
> wrote:
> 
> **
> 
> X2  I will be anxiously awaiting posts and tweets from the conference ..in 
> Houston.
> 
>  
> 
> I wish to ping some of you lucky enough to go and ask: How do you sell off 
> the idea of “a conference in Vegas” to management? I will have to put 
> together a presentation for them next year…
> 
>  
> 
>  
> 
> Marcelo
> 
>  
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire
> Sent: Monday, October 11, 2010 10:27 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: WWRUG
> 
>  
> 
> **
> 
> Sam,
> 
>  
> 
> If your company is willing to send you, GO!  Go and learn and network and 
> enjoy the camaraderie!  You will be part of a very elite group of people if 
> you attend.   I left my first RUG in awe of the people I had met in real life 
> from the list and with a renewed sense of wonder in the awesome product that 
> we all will forever call Remedy.  I learned as much or more in the RUG 
> tutorials than I did in a solid week of Remedy training classes.
> 
>  
> 
> Sadly, I'll be here at home in Houston, sobbing all week long, living 
> vicariously through the posts and tweets from the conference.
> 
>  
> 
> I love my company, they just have different priorities and conference travel 
> is not one of them... for some people.
> 
>  
> 
> C
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Samuel A. Morris
> Sent: Friday, October 08, 2010 2:42 PM
> To: arslist@ARSLIST.ORG
> Subject: WWRUG
> 
> **
> 
> Regarding the WWRUG in Las Vegas... I'd like to come to it, my company is 
> willing to send me, but I have a concern that the sessions are going to be so 
> far over my head that little of it will make much sense (read, I'm very 
> inexperienced with Remedy, etc.) As an example, I posted a question on this 
> list about being able to display certain items in the Atrium Core Console... 
> the one reply I got ended with the line "I have a question - how much 
> experience do you have with CMDB?", leading me to feel even more out of place 
> on this list. (I subscribed to it in hopes of learning more about Remedy, 
> Atrium, ITSM, etc. I have to admit that most of the questions posted here are 
> beyond my understanding.) I appreciated the gentlemen who tried to help me, 
> and I don't think he m

Re: New build of ARSmarts 2.6 beta

[Herb Partlow]

Thanks grabbed it

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Oct 6, 2010, at 9:14 AM, support  wrote:

> ** Hello List,
> 
> Just to inform you that a new build of ARSmarts 2.6 is available on our 
> website.  If you have not registered yet to our beta program and would like 
> to do so, you can register here http://www.arsmarts.com/Register 
> You will then receive the password to the download area.
> 
> Best regards.
> 
> Kaïs
> kais.albas...@arsmarts.com
> www.arsmarts.com
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Just found - will bring to WWRUG

[Herb Partlow]

I bet Mr phil b does or as least the Remedy Diva.

But the real money would be on MR REMEDY.Doug M. :)


Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Sep 14, 2010, at 3:30 PM, John Sundberg  
wrote:

> **
> 
> 
> 
> http://skitch.com/johnsundberg/dss4u/sbizhub10091417400.pdf-1-page
> 
> 
> Does anybody have an older version?
> 
> 
> -John
> 
> 
> 
> 
> --
> John Sundberg
> 
> Kinetic Data, Inc.
> "Building a Better Service Experience"
> Recipient of the WWRUG09 Innovator of the Year Award
> 
> john.sundb...@kineticdata.com
> 651.556.0930  I  www.kineticdata.com
> 
> 
> 
> 
> 
> 
> 
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: diff b/w .. Incident ..problem..change

[Herb Partlow]

Ah. Good Friday humor 

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Sep 10, 2010, at 1:01 PM, Richard Copits  wrote:

> **
> An incident is when the refrigerator falls from a windows…
> 
> A problem is when it falls on your boss or girlfriend….
> 
> A change is what will happen when they find out it was you that let it slip….
> 
>  
> 
>  
> 
> SELECT * FROM User WHERE Clue > 0
> 
> 0 rows returned
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> Sent: Friday, September 10, 2010 11:44 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
>  
> 
> **
> 
> That is true.. Problem is usually something that has more of a global effect, 
> effecting more than just 1 person. A single persons problem even if it is the 
> same problem each time is generally treated as an incident, unless there is a 
> genuine reason for it to be classified as a problem..
> 
>  
> 
> And most problems are generally addressed by a change..
> 
>  
> 
> Even while writing this email I noticed Ben posted a wiki link that should 
> give the proper definitions of the 3 entities..
> 
>  
> 
> Joe
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org]on Behalf Of LJ LongWing
> Sent: Friday, September 10, 2010 11:34 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
> **
> 
> I would revise that to say that a problem is if the refrigerator repeatedly 
> falls on others, that’s a problem….if it keeps falling after it falls on the 
> first person (through the earth into the core), it’s just a continuation of 
> the same incident.
> 
>  
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Joe D'Souza
> Sent: Friday, September 10, 2010 9:18 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: diff b/w .. Incident ..problem..change
> 
>  
> 
> **
> 
> When you are walking on the street, if a refrigerator falls on your head, its 
> an incident.. :-)
> 
>  
> 
> If that refrigerator keeps falling thereafter, it kind of becomes a problem 
> :-)
> 
>  
> 
> Whatever you might do for that refrigerator not to fall in the future, 
> without risking any other casualty, is called a change.. :-)
> 
>  
> 
> Sorry Pavan, its Friday and that's the best example I could think without 
> posting a Friday Humor thread and yet kind of explain what the difference is 
> between those 3 entities...
> 
>  
> 
> Joe
> 
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
> Sent: Friday, September 10, 2010 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: diff b/w .. Incident ..problem..change
> 
> **
> 
> Hi All, Can any please let me know the diff b/w Incident, Problem and Change??
> 
>  
> 
> Thanks & Regards,
> 
> Pavan Kumar
> 
>  
> 
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> 
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> public records law or under a legal privilege. If you have received this 
> message in error or due to an unauthorized transmission or interception, 
> please delete all copies from your system without disclosing, copying, or 
> transmitting this message.
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Unsubscribe

[Herb Partlow]

Arslist reaching out to everyone
Whether you want it or not LOL

Sorry Keith
Could not resist

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Sep 10, 2010, at 9:20 AM, "Mitchell, Keith"  wrote:

> **
> I did not even subscribe to this list's
> 
> From: Action Request System discussion list(ARSList)  
> To: arslist@ARSLIST.ORG  
> Sent: Fri Sep 10 11:16:45 2010
> Subject: Re: Unsubscribe 
> Should be just once Keith 
> If you are just unscribing because
> of all the emails. You can change your
> profile to digest mode, which would be
> one email with all the day's postings
> 
> Herb Partlow
> IB Technical Consulting
> O- 408.253.0344
> F - 408.253.0344
> C - 408.309.5316
> "Sent from iPhone"
> 
> On Sep 10, 2010, at 9:07 AM, "Mitchell, Keith"  wrote:
> 
>> How often do I have to send unsubscribe to stop getting 20 / 30 unwanted 
>> email's filling up my in box.?
>> 
>> From: Action Request System discussion list(ARSList)  
>> To: arslist@ARSLIST.ORG  
>> Sent: Fri Sep 10 10:51:07 2010
>> Subject: Re: diff b/w .. Incident ..problem..change 
>> ** 
>> True Joe,  but it would not be in terms that makes us laugh as much and 
>> simple and easy to understand.
>> I've forwared your email to my manager...
>> 
>> 
>> Thank you so much for the good laugh at the end of a tough week (trying to 
>> upgrade 9 servers from 7.0.01 to 7.5...YIKES)
>> 
>> Pascale
>> 
>> 
>> 
>> 
>> jdso...@shyle.net 
>> Sent by: arslist@ARSLIST.ORG
>> 09/10/2010 08:20 AM
>> 
>> Please respond to
>> arslist@ARSLIST.ORG
>> 
>> To
>> arslist@ARSLIST.ORG
>> cc
>> Subject
>> Re: diff b/w .. Incident ..problem..change
>> 
>> 
>> 
>> 
>> 
>> ** 
>> When you are walking on the street, if a refrigerator falls on your head, 
>> its an incident.. :-)
>>  
>> If that refrigerator keeps falling thereafter, it kind of becomes a problem 
>> :-)
>>  
>> Whatever you might do for that refrigerator not to fall in the future, 
>> without risking any other casualty, is called a change.. :-)
>>  
>> Sorry Pavan, its Friday and that's the best example I could think without 
>> posting a Friday Humor thread and yet kind of explain what the difference is 
>> between those 3 entities...
>>  
>> Joe
>> -Original Message-
>> From: Action Request System discussion list(ARSList) 
>> [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
>> Sent: Friday, September 10, 2010 11:09 AM
>> To: arslist@ARSLIST.ORG
>> Subject: diff b/w .. Incident ..problem..change
>> 
>> ** 
>> Hi All, Can any please let me know the diff b/w Incident, Problem and 
>> Change??
>>  
>> Thanks & Regards, 
>> Pavan Kumar
>> 
>> 
>> CONFIDENTIALITY CAUTION/DISCLAIMER
>> Transmission of this email is intended only for the person or entity to 
>> which it is addressed and may contain confidential and/or privileged 
>> material. Any action in reliance upon this information by the person or 
>> entity other than the intended recipient is prohibited and would be at their 
>> risk and responsibility. While Adea takes adequate protection against 
>> viruses, neither the sender of this mail nor Adea accepts any responsibility 
>> or liability for interception, corruption, delay or any virus introduced by 
>> this e-mail or any attachment. If you are not the intended recipient or if 
>> you have received this in error, please delete this email with attachments, 
>> if any, and inform the sender. Thank you for your understanding and 
>> co-operation
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
>> 
>> If you are not the intended addressee, please inform us immediately that you 
>> have received this e-mail in error, and delete it. We thank you for your 
>> cooperation. 
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Unsubscribe

[Herb Partlow]

Should be just once Keith 
If you are just unscribing because
of all the emails. You can change your
profile to digest mode, which would be
one email with all the day's postings

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Sep 10, 2010, at 9:07 AM, "Mitchell, Keith"  wrote:

> How often do I have to send unsubscribe to stop getting 20 / 30 unwanted 
> email's filling up my in box.?
> 
> From: Action Request System discussion list(ARSList)  
> To: arslist@ARSLIST.ORG  
> Sent: Fri Sep 10 10:51:07 2010
> Subject: Re: diff b/w .. Incident ..problem..change 
> ** 
> True Joe,  but it would not be in terms that makes us laugh as much and 
> simple and easy to understand.
> I've forwared your email to my manager...
> 
> 
> Thank you so much for the good laugh at the end of a tough week (trying to 
> upgrade 9 servers from 7.0.01 to 7.5...YIKES)
> 
> Pascale
> 
> 
> 
> 
> jdso...@shyle.net 
> Sent by: arslist@ARSLIST.ORG
> 09/10/2010 08:20 AM
> 
> Please respond to
> arslist@ARSLIST.ORG
> 
> To
> arslist@ARSLIST.ORG
> cc
> Subject
> Re: diff b/w .. Incident ..problem..change
> 
> 
> 
> 
> 
> ** 
> When you are walking on the street, if a refrigerator falls on your head, its 
> an incident.. :-)
>  
> If that refrigerator keeps falling thereafter, it kind of becomes a problem 
> :-)
>  
> Whatever you might do for that refrigerator not to fall in the future, 
> without risking any other casualty, is called a change.. :-)
>  
> Sorry Pavan, its Friday and that's the best example I could think without 
> posting a Friday Humor thread and yet kind of explain what the difference is 
> between those 3 entities...
>  
> Joe
> -Original Message-
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org]on Behalf Of Pavan Kumar
> Sent: Friday, September 10, 2010 11:09 AM
> To: arslist@ARSLIST.ORG
> Subject: diff b/w .. Incident ..problem..change
> 
> ** 
> Hi All, Can any please let me know the diff b/w Incident, Problem and Change??
>  
> Thanks & Regards, 
> Pavan Kumar
> 
> 
> CONFIDENTIALITY CAUTION/DISCLAIMER
> Transmission of this email is intended only for the person or entity to which 
> it is addressed and may contain confidential and/or privileged material. Any 
> action in reliance upon this information by the person or entity other than 
> the intended recipient is prohibited and would be at their risk and 
> responsibility. While Adea takes adequate protection against viruses, neither 
> the sender of this mail nor Adea accepts any responsibility or liability for 
> interception, corruption, delay or any virus introduced by this e-mail or any 
> attachment. If you are not the intended recipient or if you have received 
> this in error, please delete this email with attachments, if any, and inform 
> the sender. Thank you for your understanding and co-operation
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_ 
> 
> If you are not the intended addressee, please inform us immediately that you 
> have received this e-mail in error, and delete it. We thank you for your 
> cooperation. 
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

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Re: Link

[Herb Partlow]

I am on a Mac... Mere .exe files don't scare me. :)
Lol
Thanks David

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Aug 27, 2010, at 7:17 PM, "Shellman, David" 
 wrote:

> I wouldn't click on it.  Probably not something nice.
> Dave
> -
> dave.shell...@tycoelectronics.com
> (Wireless)
> 
> - Original Message -
> From: Action Request System discussion list(ARSList) 
> To: arslist@ARSLIST.ORG 
> Sent: Fri Aug 27 21:13:52 2010
> 
> What this?
> 
> Herb Partlow
> IB Technical Consulting
> O- 408.253.0344
> F - 408.253.0344
> C - 408.309.5316
> "Sent from iPhone"
> 
> On Aug 27, 2010, at 4:13 PM, D Dussie  wrote:
> 
>> http://users3.Jabry.com/rogerswb
>> 
>> ___
>> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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> 
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[no subject]

[Herb Partlow]

Thanks Joe, recovery is coming along.
Working out, jogging a little, might even try to make it up the coast with my 
diving buddy for a little abalone diving before the season ends.
I am going to make it to wwRug10 this year. If you're going we should get 
together and toss 1 or 2 down.

Take care

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Aug 27, 2010, at 8:12 PM, Joe D'Souza  wrote:

> Most likely a virus on the senders PC..
> 
> Hope you are recovering well..
> 
> Joe
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org]on Behalf Of Herb Partlow
> Sent: Friday, August 27, 2010 9:14 PM
> To: arslist@ARSLIST.ORG
> Subject: 
> 
> 
> What this?
> 
> Herb Partlow
> IB Technical Consulting
> O- 408.253.0344
> F - 408.253.0344
> C - 408.309.5316
> "Sent from iPhone"
> 
> On Aug 27, 2010, at 4:13 PM, D Dussie  wrote:
> 
>> http://users3.Jabry.com/rogerswb
> 
> ___
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[no subject]

[Herb Partlow]

What this?

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316
"Sent from iPhone"

On Aug 27, 2010, at 4:13 PM, D Dussie  wrote:

> http://users3.Jabry.com/rogerswb
> 
> ___
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Re: 7.5 Install log files

[Herb Partlow]

Thanks for the info Rick

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316

On Aug 2, 2010, at 7:54 AM, Rick Cook  wrote:

> ** Actually, I just took a look at a new developer utility last week 
> developed by the guys at IT Prophets. One of the functions of the utility is 
> to allow easy sorts and searches of log files. Might check it out. 
> Rick
> 
> From: Herb Partlow 
> Sender: "Action Request System discussion list(ARSList)" 
> Date: Mon, 2 Aug 2010 07:49:29 -0700
> To: 
> ReplyTo: arslist@ARSLIST.ORG
> Subject: Re: 7.5 Install log files
> 
> Hi
> I was up on remedy user group site last night and seen the file Joe 
> mentioned. It was created several years ago, so whether it will work or not 
> is unknown.
> There are several options though.
> I seen a couple of products that will take a text file and sort it. The 
> product name was Log Analyser. The other is contact Misi from the list. Sorry 
> if I misspelled his name. 
> 
> Herb Partlow
> IB Technical Consulting
> O- 408.253.0344
> F - 408.253.0344
> C - 408.309.5316
> 
> On Aug 2, 2010, at 7:26 AM, Joe DeSouza  wrote:
> 
>> **
>> Wirasat,
>>  
>> There *used* to be a log viewer utility designed specifically for that... 
>> Not sure if it is still around..
>>  
>> If it is not if you are on UNIX or Linux you could always 'view by thread' 
>> or 'view by user' by viewing the text output using more in conjunction with 
>> grep.. If you want to see real time output, you could tail instead of more 
>> and grep the text you want.. I believe there are freewares for windows 
>> available too that emulate this..
>>  
>> Cheers
>>  
>> Joe
>> 
>> From: Wirasat Siddiqi 
>> To: arslist@ARSLIST.ORG
>> Sent: Sat, July 31, 2010 12:33:35 AM
>> Subject: 7.5 Install log files
>> 
>> **
>> Hi All,
>>  
>> BMC has consolidated all the install log files into one file. That makes it 
>> so difficult to look for the errors. Does anyone know any tool how to parse 
>> or simplify data out of it?
>> 
>>  
>> 
>> Thanks,
>> 
>> Wirasat
>> 
>> 
>> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: 7.5 Install log files

[Herb Partlow]

Hi
I was up on remedy user group site last night and seen the file Joe mentioned. 
It was created several years ago, so whether it will work or not is unknown.
There are several options though.
I seen a couple of products that will take a text file and sort it. The product 
name was Log Analyser. The other is contact Misi from the list. Sorry if I 
misspelled his name. 

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316

On Aug 2, 2010, at 7:26 AM, Joe DeSouza  wrote:

> **
> Wirasat,
>  
> There *used* to be a log viewer utility designed specifically for that... Not 
> sure if it is still around..
>  
> If it is not if you are on UNIX or Linux you could always 'view by thread' or 
> 'view by user' by viewing the text output using more in conjunction with 
> grep.. If you want to see real time output, you could tail instead of more 
> and grep the text you want.. I believe there are freewares for windows 
> available too that emulate this..
>  
> Cheers
>  
> Joe
> 
> From: Wirasat Siddiqi 
> To: arslist@ARSLIST.ORG
> Sent: Sat, July 31, 2010 12:33:35 AM
> Subject: 7.5 Install log files
> 
> **
> Hi All,
>  
> BMC has consolidated all the install log files into one file. That makes it 
> so difficult to look for the errors. Does anyone know any tool how to parse 
> or simplify data out of it?
> 
>  
> 
> Thanks,
> 
> Wirasat
> 
> 
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Annoying Error

[Herb Partlow]

Hi
I had something like that happen on a ARS 7.5/Itsm 7.5 server.
Turned out to the values in the tables related to the menu. The data/value had 
2 different entries. One spelled or formatted correctly the other was either 
mid-spelled or had a hidden space in it.

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316

On Jul 16, 2010, at 8:13 AM, lakhes  wrote:

> **
> Listners,
>  
> Has anyone see the follwoing error? Can't find it...can't reproduceThis 
> happens when you want to Resolve a ticket. You can't resolve the ticket 
> unless you make adjustments of the dropdowns on the tickets.  Generally you 
> have to change the status or the priority to get it to accept the save then 
> go back and change the status or priority back and resave.  
>  
> Entry Type data for the Default category does not exist (configuration of 
> Remedy Customer Support might not have been completed). Contact your 
> application administrator. (ARERR 50158)
>  
>  
> _attend WWRUG10 www.wwrug.com  ARSlist: "Where the Answers Are"_

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Re: Is it possible to store the attachment outside the Remedy DB (for Remedy 7.5)?

[Herb Partlow]

Yes

Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316

On Jun 22, 2010, at 10:39 PM, Kali Obsum   
wrote:



**
Hi,

Is it possible to store the attachment files (for example, in  
Incidents) elsewhere instead of storing it in the DB that Remedy  
uses? For example, in a file server or in a regular file system on  
another server?


Thanks!
NOTICE

The information contained in this email is confidential. If you are  
not the intended recipient, you must not disclose or use the  
information in this email in any way. If you received it in error,  
please tell us immediately by return email and delete the document.  
We do not guarantee the integrity of any e-mails or attached files  
and are not responsible for any changes made to them by any other  
person.




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Re: Remedy 7.5 Installation Time

[Herb Partlow]

Kali
Depends alot on the system config.
32 or 64 bit os, Processor(s), ram,  db local or on remote machine  
(network bandwidth and traffic).


Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316

On Jun 22, 2010, at 9:04 PM, Kali Obsum   
wrote:



**
Hi,

Would anyone be able to share how long it took them to finish  
installation (approx time) of the following:


ARS Server 7.5 installation
Atrium Core 7.6
ITSM 7.6 (with Sample Data)
SLM 7.6

Just wanted to compare if what we have is normal. Thanks!

Regards,
Kali

NOTICE

The information contained in this email is confidential. If you are  
not the intended recipient, you must not disclose or use the  
information in this email in any way. If you received it in error,  
please tell us immediately by return email and delete the document.  
We do not guarantee the integrity of any e-mails or attached files  
and are not responsible for any changes made to them by any other  
person.




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Re: OT: Death in the Twin Cities Remedy family

[Herb Partlow]

William

Please give my condolences to Chris's family.

Herb Partlow
IB Technical Consulting


On Jun 21, 2010, at 8:02 AM, William Rentfrow > wrote:



**
I regret to inform the Twin Cities Remedy community that Chris Brock  
died this weekend in an accident. Chris has been around quite the  
Twin Cities Remedy world for quite a while and had worked with  
resellers and was most recently working as a contractor.


Chris and I worked close - literally 3 feet away from each other -  
for the past year and he will be missed on many levels.


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Blog: www.williamrentfrow.com
O 715-592-5185
C 715-410-8056

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Re: Interview Questions - Please help- Rant

[Herb Partlow]

How much experience does the person have that posted the original  
questions? Under a year, less than 6 months.


Let's supply all the answers, so someone with no experience or very  
little can read from a cheat sheet and  B.S. their way into a position.



Herb Partlow
IB Technical Consulting
O- 408.253.0344
F - 408.253.0344
C - 408.309.5316

On Jun 17, 2010, at 11:23 AM, Richard Copits > wrote:



How about:

1. Have you actually worked on a Remedy system? Describe what you did.

2. Will you work for low pay, no benefits, no retirements and no  
health coverage?


3. Which way would you implement a project - the "best practices"  
way or managements way?


4. Why couldn't you get another job?

5. Why should we not hire you?



-Original Message-
From: Action Request System discussion list(ARSList)  
[mailto:arsl...@arslist.org] On Behalf Of John Sundberg

Sent: Thursday, June 17, 2010 2:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Interview Questions - Please help

You forgot:

How do you apologize for something you did not do?

How do you fix something that is not broke - and please estimate  
time it should take within 15 minutes accuracy.


Do you get along with others?

Do you show up on time?

If you work on a problem for 12 hours - and it should have been 1  
hour -- how much time do you bill?


etc...


Not all questions should be technical in nature.


And the above are probably harder than the below.




-John



On Jun 16, 2010, at 4:29 AM, Ram Rudra wrote:

Hi All,

In an interview point of view, I have gathered the below questions and
looking for answers. Please help.

1) What is the difference between and Active Link and a Filter?
2) What is a .def file used for?
3) What is a .arx file?
4) Who is Doug Mueller?
5) What is a use for an Active Link Guide?
6) What type of field is the "Worklog" field?
7) Name two DBMSs in which Remedy ARS can run on top of?
8) What does ARS stand for?
9) What are the core fields?
10) What does $MENU$ do?
11) What is the function of DDE-Poke?
12) What are ar.ini and ar.conf files used for?
13) Describe the features that are available by comparing ARS Ver.  
6.3, 7.1

and 7.5 majorly?
14) Why ardiff utility is used for?
15) How do you deploy your application on web?
16) When and in what situation you use workflow log, arerror.log,
arfilter.log, aresc.log?
17) Explain the actions available in active link which are not in  
Filters.

Explain why it is not.
18) Why ardiff utility is used for?
19) What is the primary table in the AR System data dictionary?
20) How does the AR System manage the data you see in Remedy Forms?
21) Without using DSO or EIE, what are your thoughts for providing a
'STANDARDIZED' methodology for interfacing/integrating with Remedy
applications.  This customer was actually looking to use C.I.M. or  
some
other open standard solution to interface with Remedy what you  
say?
22) How do you troubleshoot AR System server outages to restore  
access to

the system?
23) How does mid-tier work and where does it fit in the client server
architecture?
24) Describe how filters work?  They were actually looking how  
filters work

in different phases... which led to the next question.
25) Can you force a filter to fire all actions in the first phase?
26) List all of the possible uses for guides.  They were looking for  
walking

tables?
27) What is walking tables?
28) when you use CMDBDriver.exe command line utility?
29) When you use arreload.exe command line utility?
30) how you reset the application administrator / demo password if you
forget it?
31) When you use arsignal command line utility?
32) When you use runmacro command line utility?
33) When you use archgid command line utility?
34) How many table types are available in ARSystem Database and  
explain

them?

Thanks & Regards,
Ram Rudra

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--
John Sundberg

Kinetic Data, Inc.
"Building a Better Service Experience"
Recipient of the WWRUG09 Innovator of the Year Award

john.sundb...@kineticdata.com
651.556.0930  I  www.kineticdata.com

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Re: Lisence Utilization

[Herb Partlow]

Speaking of License monitoring software...

Matt ³ WHERE IS THE ONE YOU WERE WORKING ON
A YEAR Ago²... I am still waiting on a copy:)

Herb


On 7/22/07 5:32 PM, "Roney Samuel Varghese" <[EMAIL PROTECTED]> wrote:

> ** Dear Dan,
>   You can also try using Misi's RRR|License - License Tuning and
> Statistics, at http://rrr.se/en/ which i believe is a good freeware
> application to monitor license usage and generate statistics. Hope this helps



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Re: Looking for [EMAIL PROTECTED]

[Herb Partlow]

Me either


herb


On 3/14/07 9:52 AM, "Sanford, Claire" <[EMAIL PROTECTED]>
wrote:

> ** 
> I'm not gonna contact him either!  (is it Friday yet)
> 
> 
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of patrick zandi
> Sent: Wednesday, March 14, 2007 11:08 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Looking for [EMAIL PROTECTED]
> 
> ** I promise I will never contact you..
> 
> On 3/14/07, James Tobin <[EMAIL PROTECTED]> wrote:
>> Dear  List,
>> 
>> I am more than happy to speak with all individuals (or companies)  with whom
>> Cubicegg may have a business relationship with.
>> 
>> However,  I would request that individuals (or parties) with whom there is
>> NO
>> business relationship refrain from attempting to contact me in the  way
>> illustrated below.
>> 
>> Those that do decide to contact me I will  endeavour to return any calls or
>> emails at my discretion.
>> 
>> All the  best,
>> James
>> 
>> . . . . . . . . . .
>> 
>> James  Tobin
>> Cubicegg
>> +44 (0) 870 720 1074 - office
>> +44 (0) 7952 145 127 -  mobile
>> 
>> To learn more about Cubicegg please visit our website at
>> http://www.cubicegg.com
>> 
>> 
>> 
>> From:  Daniel Bloom [mailto:[EMAIL PROTECTED]  ]
>> Sent: 14 March 2007 14:05
>> To: arslist@ARSLIST.ORG
>> Subject: Looking  for [EMAIL PROTECTED]
>> 
>> I  have been trying to contact Mr. Tobin about an issue that has come up,
>> but  have been unable to reach him via email, mobile phone or office phone.
>> He  has posted jobs to the list as recently as February 26th.
>> 
>> Anyone out  there know him and whether or not he is around,
>> perhaps he is away on  vacation?
>> 
>> Anybody on contract with Cubicegg that might have new  contact information
>> for him or whoever else there is in that  company?
>> 
>> Please reply directly to me at [EMAIL PROTECTED]
>> 
>> 
>> thanks  .Daniel
>> 
>> _
>> __
>> UNSUBSCRIBE  or access ARSlist Archives at www.arslist.org
>>   ARSlist:"Where the Answers  Are"
> 
> 



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Re: BMC SupportWeb is GARBAGE

[Herb Partlow]

** 

Let face it folks. It seems since BMC has taken over the Remedy Family
product. 

They have not been very interested in the users. 

They basically wanted it so they could show case they other products. 

The web site has become a piece of $%^&. I would have expected more from
a company,

But they are more into selling and collecting their support money then
providing the quality

support we had when Remedy owned the software.

 

If they had competition on this product I bet they would be a bit more
forth coming with 

Support

 

and let's not forget the Rug. when it was the yearly highlight and
people were busting their

butts to convince their Bosses that this was a MUST attend function.
You now it is bad when

Remedy Admin and Developer were rather stay away and work...

 

 

 

 

My .02 cents

 

 

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Friday, December 08, 2006 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 

They took something that was working perfectly and screwed it up.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mathieu Pitre
Sent: Friday, December 08, 2006 2:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC SupportWeb is GARBAGE

 


I agree. It makes me laugh that a business like this is not able to have
a decent support web site. 

Very stupid and annoying!

Mathieu Pitre 
IT Business Systems Analyst
Production Operation
 Computer Sciences Corporation
Pratt & Whitney Canada, Plant 1
Sametime: Mathieu Pitre
office: 450-647-8008 x7030





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Warren Baltimore <[EMAIL PROTECTED]> 
Sent by: "Action Request System discussion list(ARSList)"
 

08/12/2006 01:41 PM 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

BMC SupportWeb is GARBAGE

 


 

 




** 
And now, a bit of a rant. 
  
What in God's name do we pay all of the money in support to BMC for if
they cannot even provide a halfway decent support website? 
  
It's next to impossible to get anything to work!  Every time I try to
use the Knowledgebase, it jumps me back to the support home page.  I'm
signed in, I'm payed up, all popup blockers are turned off. 
  
I'm really getting sick of this. 
  
They have had more than enough time to fix this piece of garbage.

-- 
Warren R. Baltimore II
Remedy Developer
UW Medicine IT Services
School of Medicine
University of Washington
Box 358220
1325 Fourth Ave, Suite 2000
Seattle, WA 98101

The opinions expressed in this e-mail are in no way those of the
University of Washington, or the State of Washington.  They are my own. 
__20060125___This posting was submitted with HTML in
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Description: GIF image

Re: Dumb question? Is Remedy for ITSP 4.0 free?

[Herb Partlow]

A BMC product that is free  


It is Friday already

HAHAHAHAHAHAHAHAH

Sincerely
Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(B) 408-253-0344
(M) 408-309-5316
[EMAIL PROTECTED]


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Button
Sent: Monday, December 04, 2006 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Dumb question? Is Remedy for ITSP 4.0 free?

A product sold in this line for.free.I think not. Its slightly
more
expensive than ITSM. 


Timothy Button
Remedy Systems Consultant
[EMAIL PROTECTED]
972-746-5165

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Geoffrey Endresen
Sent: Friday, December 01, 2006 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Dumb question? Is Remedy for ITSP 4.0 free?

** I know that I've had my head in the sand or I'm just coming up for
air...
Nevertheless.

Is Remedy for IT Service Providers free for use or does it have extra
licensing costs?

Thanks,
-Geoff Endresen
__20060125___This posting was submitted with HTML in
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Re: Remedy Consultant need at Northern CA

[Herb Partlow]

>>Must have 3-7 years of experience in BMC Remedy 6.0 & 7.0 products 
>>including product design, configuration and integration with 3rd party

>>tools
3-7 years exp with 7.0. who's requirements is this?

Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Atul Bhardwaj
Sent: Thursday, October 26, 2006 2:08 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Consultant need at Northern CA

Hi Folks,

I am here again to give and get help. 

We have Need for a BMC Remedy Consultant with Bearing Point at Northern
CA 
Bay Area for a 4-6 months assignment. Find the job description below for

your ready reference and let me know if you would be interested for this

role.

Title: BMC Remedy Consultant
Location: Northern CA Bay Area
Duration: 4-6 months
Start date is or/about Nov 13

Principle duties/essential functions:
. Provide technical leadership, installation and configuration of 
the following BMC tools: 
. Hands-on development and implementation of  BMC Remedy ITSM 7.0 
(Helpdesk, Change, SLM) 
. Hands-on development and implementation of BMC CMDB 2.0 
. Solaris 9, 10 Experience 
. Oracle 9iR2, Oracle 10gR2 
. Support workflow/process definition in ITIL areas 
. Assist our clients in assessing IT operational maturity and 
identifying targets for process/technology improvement 
. Support the definition of technology requirements 
. Organize and document findings of studies and prepare 
recommendations for implementation of new processes and procedures 
. Have experience with "ITSM 7.0 and not just AR 7.0

Requirements: 
. MUST be located in Northern CA Bay Area (Customer location - Santa 
Clara) 
. Must have 3-7 years of experience in BMC Remedy 6.0 & 7.0 products 
including product design, configuration and integration with 3rd party 
tools
. Must have experience with development of BMC Remedy in Solaris 
environment
. Experience with installation and configuration of AR Server group 
. Prefer 1-3 years of IT Infrastructure Library (ITIL) certification 
with practical design and implementation experience a plus 
. Project Management Skills preferred 
. BS or BA Degree in IT, Engineering or Business preferred. 


Atul Bhardwaj | Manager Recruiting | Mastech Inc. |
Direct: 412-567-3773 | Toll-free: 866-411-3088 Ext. 2151 | Fax: 412-291-
3059 |
Email: [EMAIL PROTECTED] | Web: www.mastech.com | 
1000 Commerce Drive, Suite 500 | Pittsburgh, PA 15275 |


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Re: scrolling message in remedy

[Herb Partlow]

What you can do to allow, say and app admin to change the text 
Anytime they want..

1) Create a form to hold the text you want to use.
2) Create a view field on the form where you want the text to appear
3) Create an active link that does a set field action to the field
   in step 2. Make the set field action something like
   Read from form that hold the text
   Set field if Status = Active

   Set field with the text.


Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Clary, Bill
Sent: Friday, October 27, 2006 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Re: scrolling message in remedy

Yes you can do it on Display forms.

Make an entry in a regular form and store the html in a field.

Then make a activelink on the display form on Open or Display that does
a set fields action from the regular form and puts the value into the
view field.

Bill Clary
Remedy Developer, Tech Solutions
FTS | Customer Support Center



"Sokol, Brian" <[EMAIL PROTECTED]> wrote in message
news:<[EMAIL PROTECTED]
nc.local>...
I would like to add this to some Display Only forms. Is there a way to
get a view field to read a value from another form? The problem with the
Display Only form is that when you close it the message will go away for
everyone.



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Friday, October 27, 2006 5:07 AM
To: arslist@ARSLIST.ORG
Subject: Re: scrolling message in remedy


** 
Hi Jason
 
You can do this in View field. Put your text as a html formatted code in
this view field, view fields will translate html tags like web browser.
 
 
Regards
 
Abdul Ghani
Pune,India



From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Niu, Jason
Sent: Friday, October 27, 2006 2:37 AM
To: arslist@ARSLIST.ORG
Subject: scrolling message in remedy


** ** 

Does anyone know a way to display scrolling message in Remedy?

 

Such as "NOTICE: There is currently an outage on AMAACK2A102 - Use Maser
Ticket 758658", scrolling from right to left...

 

Thanks,

Jason Niu

Remedy Skilled Professional

Alliance Bernstein

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Monday, July 10, 2006 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 405 exporting Display Only form to .def file

 

Fred: 
  
I might be able to test this in the near future. 
  
James McKenzie 
  

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W 
Sent: Monday, July 10, 2006 1:58 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: ARERR 405 exporting Display Only form to .def file 

 

** 
I think you might be able to change from a core field to some other
field. 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3

Sent: Monday, July 10, 2006 3:53 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: ARERR 405 exporting Display Only form to .def file 

 

** 

Fred: 

Will this work with a core field? 

James McKenzie 
  
[Information on ARCHGID deleted] 



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SharePoint, New Atlanta and Mid-tier

[Herb Partlow]

Good morning

I installed New Atlanta v5.0 on a machine that is running 
Win 2003, SQL 2000 and Share Point.
I have the permissions on folders
\Inetpub\scripts   set to allow internet access
\program files\new Atlanta   set to allow internet access
The ServletExec.log states that the new Atlanta engine is 
initializing ok.

When I click on the icon in the New Atlanta folder to configure
Open New Atlanta admin page via the web I get a error stating
you don't have access to this page

Anyone know if there is a setting in Share Point that needs to be set
To allow the New Atlanta admin page to be accessed?

Thanks
Herb

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Re: File under "Wouldn't it be nice"

[Herb Partlow]

The one with the kegger?  LOL

Herb  


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Watson, Matthew (Melbourne)
Sent: Monday, September 25, 2006 4:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: File under "Wouldn't it be nice"

It was funny that the entire ITSM product suite had just one whiteboard,
whilst Control-D (or whatever it's called) had almost an entire wall,
but no visitors...

The majority of the evening was concentrated just in one corner of the
room :-) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Tuesday, 26 September 2006 9:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: File under "Wouldn't it be nice"

Yes, they did - old school.  Pizza (and other food), beer, and stay as
long as you have questions.  Only bad part was that the BMC products
were represented there, too, and boy, were those guys lonely.  I spent
time with one or two just to make them feel better, but they were all
gone by 9:30 or so, while the Remedy guys were there until well after 11
and busy up until then.

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
Sent: Monday, September 25, 2006 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: File under "Wouldn't it be nice"

Too bad RUG is past; we (used here to mean "you that went to RUG") could
have ganged up on Doug Mueller with that one during the Evening with
Engineering - they did do that this year, right?

-A
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Friday, September 22, 2006 4:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: File under "Wouldn't it be nice"

Imho, functions should be available anywhere a qualification can be
written.
table fields, run if, set fields, push fields, etc.
Submitted that one several weeks ago, again.

Axton Grams

On 9/22/06, Lucero, Michelle - IST contractor
<[EMAIL PROTECTED]>
wrote:
> **
> Hey Aaron:
>
> I also filed the same thing years ago.
>
> I recently filed a related one for Flashboards "Please allow FUNCTIONS
to be
> used in Flashboard variables or custom qualifications".
>
> Speaking of which.  If one didn't have the forethought to capture all
of the
> enhancement requests submitted to Remedy over the years and one no
longer
> has access to previous support IDs, is there a way to find all of the 
> Enhancement Requests submitted by one person?
>
> I have attempted to contact Customer Support, but I don't think anyone
was
> going to answer after being on hold for so long.
>
> Michelle
>
> 
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
> Sent: Friday, September 22, 2006 12:39 PM
>
> To: arslist@ARSLIST.ORG
> Subject: Re: File under "Wouldn't it be nice"
>
>
> **
>
>
> Yes I have.  And I'd encourage EVERYONE on the list to do the same.
>
>
>
>
> -A
>
>
> 
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Pruitt, Christopher J
> Sent: Friday, September 22, 2006 1:31 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: File under "Wouldn't it be nice"
>
>
>
> I second that thought. Have you put in an enhancement request on this
yet?
>
>
>
>
> Christopher Pruitt
> Consultant Specialist
> EDS - Bank of America
> mailto:[EMAIL PROTECTED]
>
> Confidentiality Notice: This message and any files transmitted with it
are
> intended for the sole use of the entity or individual to whom it is 
> addressed, and may contain information that is confidential,
privileged, and
> exempt from disclosure under applicable law. If you are not the
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or
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>
>
>
>
>
>
> 
>
>
> From: Action Request System discussion list(ARSList) 
> [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Keller
> Sent: Friday, September 22, 2006 12:21 PM
> To: arslist@ARSLIST.ORG
> Subject: File under "Wouldn't it be nice"
>
> **
>
> It sure would be nice to be able to include some simple text functions
in a
> link or filter Run If qualification - like so:
>
>
>
> LOWER('field1') = LOWER('field2')  or
>
> DAY('field') = 15
>
>
>
> I get tired of having to set a temp field to a function, and then
evaluate
> the result with a separate link.
>
> -Aaron
>
> * Email: [EMAIL PROTECTED]
>
>
>
>
>
> SunCom is the wireless company that's committed to doing things
differently.
>
> Things we want you to know.
>
> This e-mail and

Re: Dynamic Updates to Help Text

[Herb Partlow]

Title: RE: Dynamic Updates to Help Text
**


**









Stephen

Yes. Doing this for custom builds is not a
big deal.

 

Trying to do this on say an ITSM app would
be a

very time consuming. 

 

Herb

 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Heider,
 Stephen
Sent: Thursday, September 21, 2006 5:03 AM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic Updates to
Help Text

 

 

Herb,

 

With this approach do you
create an AL for each field that triggers on Gain Focus?  Then, the
AL performs a Set Fields from your custom help text form?

 

 

Stephen

 







From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Wednesday, September 20,
2006 5:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic Updates to
Help Text

** ** 

Rick

I have done this for all
my clients that want help text for fields.

I create a field on the
form to hold the help text

I create 2 buttons (help?
and hide help)

I created a form to hold
the help text

When a user clicks on
Help? the help text field becomes visible

As they gain focus to the
fields of a form, the help text for that field is displayed.

 

The form that hold holds
the help text can have any permissions for 

people to add data to it.

 

 

Herb

 

 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Wednesday, September 20, 2006 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic Updates to
Help Text

 

You
know, it would be great if there were Remedy forms in which the Help text
resided, so that a subadmin could use the UT to update it.  Hmmm...sounds
like a nice spare time project...



 



Rick












From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Wednesday, September 20,
2006 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic Updates to
Help Text

** 

Stephen: 

Sub-admins? 

James McKenzie 
  

-Original Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Heider, Stephen 
Sent: Wednesday, September 20, 2006
1:31 PM 
To: arslist@ARSLIST.ORG

Subject: Dynamic Updates to Help
Text 

List, 

I think I already know the answer to this, but just in
case... 

The text in the Help Text tab in the Field Properties
of a field is displayed when a user clicks the Arrow+Question Mark button in
the WUT toolbar and then clicks on top of a field.  Is there any other way
of changing this text outside of the Remedy Administrator Tool?

I know I could write something that would directly
update the SQL table that holds the help text for the fields on the various
forms, and then create a screen whereby authorized users could change the help
text as needed.  I want to give certain users the ability to change this
instead of me having to update the text whenever they need to change a word or
add a comma, etc.

Any other approaches?  Thanks. 

ARS 6.3, 7.0 
  
Stephen 

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Re: Dynamic Updates to Help Text

[Herb Partlow]

Title: RE: Dynamic Updates to Help Text
**


**









Rick

I have done this for all my clients that
want help text for fields.

I create a field on the form to hold the
help text

I create 2 buttons (help? and hide help)

I created a form to hold the help text

When a user clicks on Help? the help text field becomes visible

As they gain focus to the fields of a
form, the help text for that field is displayed.

 

The form that hold holds the help text can
have any permissions for 

people to add data to it.

 

 

Herb

 

 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Wednesday, September 20, 2006 2:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic Updates to
Help Text

 

You know, it would be
great if there were Remedy forms in which the Help text resided, so that a
subadmin could use the UT to update it.  Hmmm...sounds like a nice spare
time project...



 



Rick








From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Wednesday, September 20,
2006 2:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: Dynamic Updates to
Help Text

** 

Stephen: 

Sub-admins? 

James McKenzie 
  

-Original Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Heider, Stephen 
Sent: Wednesday, September 20, 2006
1:31 PM 
To: arslist@ARSLIST.ORG

Subject: Dynamic Updates to Help
Text 

List, 

I think I already know the answer to this, but just in
case... 

The text in the Help Text tab in the Field Properties
of a field is displayed when a user clicks the Arrow+Question Mark button in
the WUT toolbar and then clicks on top of a field.  Is there any other way
of changing this text outside of the Remedy Administrator Tool?

I know I could write something that would directly
update the SQL table that holds the help text for the fields on the various
forms, and then create a screen whereby authorized users could change the help
text as needed.  I want to give certain users the ability to change this
instead of me having to update the text whenever they need to change a word or
add a comma, etc.

Any other approaches?  Thanks. 

ARS 6.3, 7.0 
  
Stephen 

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__20060125___This posting was submitted with HTML in it___
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Re: Run Macro

[Herb Partlow]

**








Addis

 

With the al open. Click on save to disk.

Then open with any text editor.

If you want to manually edit the macro.

Go up to the developers section on remedy
and get the macro editor.

It is pretty useful

 



Herb  



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Addis Solomon
Sent: Thursday, September 14, 2006
10:30 AM
To: arslist@ARSLIST.ORG
Subject: Run Macro

 

** 



Hi everybody,





 





I am opening an active link and there is a Run Macro
action in it.  I am not familiar with Run Macro action and all I see is
the name of the macro and Parameter Name which is "%" and Value which
is $SERVER$.  I want to see what is in the macro so I can make
modifications.  How can I see what is in the macro?  Also is it possible
for me to see macros created by other developers or admins?  





 





I greatly will appreciate your help!!



  







Yahoo! Messenger with Voice. Make
PC-to-Phone Calls to the US (and 30+ countries) for 2¢/min or less.
__20060125___This posting was submitted with HTML in it___






__20060125___This posting was submitted with HTML in it___

Re: Survey problems

[Herb Partlow]

**


**








A shameless solicitation for customers…..

 

 

 

 

 

Just kidding John J

Could not resist this morning

Herb

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of John Sundberg
Sent: Thursday, September 14, 2006 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey problems

 



 





Hello, 





 





Another option is to get Kinetic Survey (a survey
management system) written on ARS. Check it out at http://www.kineticdata.com/products/survey.





 





 





 





-John



 





 





John David Sundberg





235
East 6th Street, Suite 400B





St.
Paul, MN 55101





(651)
556-0930-work





(651)
247-6766-cell





(651)
695-8577-fax





[EMAIL PROTECTED]





 











 





On Sep 12, 2006, at 3:04 AM, Susan Bentley wrote:




**



 



HD/SLA/Asset
Mgt 6.0



We’ve been trying to implement customer surveys and had thought
we’d got it by making Submitter Mode Locked.  However, by locking this,
we’re unable to change the Requester name on current HD jobs (something that,
unfortunately, happens every day as requesters for jobs change, either due to
logging errors or change of roles).  Here’s the error message we’re
getting:



 



 



 



Susan Bentley
Service Management
Analyst 
East Sussex County Council



 



 

This message is intended for the use of the addressee only and may
contain confidential or privileged information. If you have received it in
error please notify the sender and destroy it. You may not use it or copy it to
anyone else.

E-mail is not a secure communications medium. Please be aware of
this when replying.

Although East Sussex County Council has taken steps to ensure that
this e-mail and any attachments are virus free, we can take no responsibility
if a virus is actually present and you are advised to ensure that the
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__20060125___This posting was
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__20060125___This posting was submitted with HTML in it___
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Re: Mid-Tier 7.0 Installation Problem

[Herb Partlow]

Himanshu
Have you tried

('Status'  != "New"  OR 'Status'  != $NULL$) AND 
('Case ID+' != "HD" OR 'Case ID+' != $NULL$)

Herb 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kohli, Himanshu
Sent: Thursday, September 14, 2006 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Mid-Tier 7.0 Installation Problem

Hey List

I know its going to be very simple but now since I have tried all my
combination (i.e. using braces ) I would like to seek your help.

I want my ACTL to execute its 'Else Action' for the below mentioned 'Run
If ' condition

( 'Status'  != "New" AND   'Case ID+' !=  "HD"  )   OR  ('Status'
!= $NULL$  AND 'Case ID+' != $NULL$)

every things works as desired when I use just one of them but with an OR
when try to have both the condition in my Run If ... I fail

Note :  I do not want to make use of  any other parameter other than the
Status & 'Case ID

Thanks for your quick help

Himanshu Kohli

Remedy Developer / Administrator



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Re: Question: Password Change

[Herb Partlow]

Tyrone
Did you check, Public and allow any one to submit

Herb  


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, September 14, 2006 7:03 AM
To: arslist@ARSLIST.ORG
Subject: Question: Password Change

I have created my own password change form for the users - this works
fine.

The only question I have is there a way to capture the date they changed

their password.  I have created a field on the user form, but I when I
try 
to push the date to this field I get a error when a user with Read Only 
rights tries to do this.

Thanks.


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Re: Sample date in Incident and Problem Mgmt 7.0 installs

[Herb Partlow]

Mary
I am not sure about itsm7, but in earlier versions
You had to do the complete install again and select import sample data.

Herb

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, September 13, 2006 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Sample date in Incident and Problem Mgmt 7.0 installs

Hi All,

We installed both IM and PM but forgot to import sample data.  If we
re-run
the install scripts could we bypass steps and just import
sample data without impacting what's already been installed?  I thought
about manually import sample data but there are so many
data files to import from.  Any suggestions?  Your input is highly
appreciated.

~Mary

The Capital Group Companies, Brea, CA


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Re: saving data as csv file

[Herb Partlow]

**








 

 

I agree. I have been
using Ultra Edit for several years. 

Another good product from
them is Ultra Compare. I have used it

on several occasions to
compare .def files to identify root causes

for workflow working on
one system and not another.

 

 

Herb 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Wednesday, September 13, 2006 8:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: saving data as csv
file

 

** Another good tool for text editing in UltraEdit. It
is about $40 but has some really nice features. Editing in Column mode is great
for working with log files.

http://www.ultraedit.com/index.php?name=Content&pid=10



On 9/13/06, Mario Roehr
<[EMAIL PROTECTED]
> wrote:



Hi Robert,

thanks for this. Now I found it.

regards

Mario


  






__20060125___This posting was submitted with HTML in it___

Re: Down Loading Presentations from BMC User World

[Herb Partlow]

**








What about the folks that did not have the
ability to make it,

Are we left out in the cold?

 



Herb  



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Pedro Cardoso
Sent: Tuesday, September 12, 2006
4:03 PM
To: arslist@ARSLIST.ORG
Subject: [Norton AntiSpam] Re:
Down Loading Presentations from BMC User World

 

** 



Hi to All!.





 





I just received an email announcing the
availability of the presentations.





 





Looking
for presentations?
Only UserWorld attendees may access the online version of the
presentation slides from the conference. You may view these presentations at: www.bmcuserworld.com/scheduler/login.do.
Once you are logged in click on Session Catalog on the home page or on the left
navigation. From the session catalog you can search for sessions based on
various attributes. You will need the User Name and Password that you created
when you logged into the UserWorld 2006 registration system. 





 











 





There are a few presentations files without
contents, but are the less.





 





Pedro Cardoso R.





MEXICO





 





 





 





 







 





On 9/12/06, Pruitt, Christopher J <[EMAIL PROTECTED]>
wrote: 



** 



I asked this same
question of BMC UserWorld support and this was their reply:

 



From: BMC UserWorld 2006
[mailto:[EMAIL PROTECTED]]






Sent: Friday, September 08, 2006 1:42 PM
To: Pruitt, Christopher J
Subject: [Ticket#: 2006090810068985] Location of Presentations





 





Thank you for your
request.





These will be available to download by Sunday in the
scheduler. 






Please let us know if you have any further questions.









 



Regards,



 



BMC UserWorld 2006
[EMAIL PROTECTED]


 





However, I just checked
and they are still not there.

Christopher
Pruitt 
Consultant
Specialist 
EDS -
Bank of America 
I3-Inventory
IW Infrastructure Team 
Phone:
+1-972-605-7702 (8-835)  
mailto: [EMAIL PROTECTED]


Confidentiality
Notice: This message and any
files transmitted with it are intended for the sole use of the entity or
individual to whom it is addressed, and may contain information that is
confidential, privileged, and exempt from disclosure under applicable law. If
you are not the intended addressee for this e-mail, you are hereby notified
that any copying, distribution, or dissemination of this e-mail is strictly
prohibited. If you have received this e-mail in error, please immediately
destroy, erase, or discard this message. Please notify the sender immediately by
return e-mail if you have received this e-mail by mistake. 



 





 







From: Action
Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ]
On Behalf Of Jon Chau
Sent: Monday, September 11, 2006
7:34 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Down Loading
Presentations from BMC User World

 







** 



Has anyone seen these available for download through
the scheduler?





 





Jon
 





On 9/5/06, Burkholder, Anthony O <[EMAIL PROTECTED]
> wrote: 

FYI .

Anthony

-Original Message-
From: BMC UserWorld 2006 [mailto:
[EMAIL PROTECTED]]
Sent: Tuesday, September 05, 2006 11:54 AM

Thank you for your request.

They will be ready for downloading later this week in the scheduler.

Please let us know if you have any further questions. 

Regards,
BMC UserWorld 2006
[EMAIL PROTECTED]
1-800-798-8432
801-932-1707

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Re: looking for help on Search type menu values for web service (resolved I think)

[Herb Partlow]

**








Hi

I was informed that 

Remedy use of Webservices does NOT support
multi-dimensional arrays ...

So I think this answered my question about the search menu and that 

I need to find an alternative for my solution.

 

Wish I would have kept up my language programming skills   J

 

Thanks

Herb

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, September
 11, 2006 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: looking for help on Search type menu values for web service

 

Herb,

 

Uh  I think your after
something like this ( If I understand the goal.)

 

You would have to expose the data (via a Web Service) so that your

"page"(or application) could get the menu "at the right
time" and

display it for the user to pick from. If the Menu has a search

qualification that is based on values on the form, then you need to

supply those as "inputs" to this new Web Service.

 

 

[ However, what your really doing is trying to not use the ARS client

(Mid-tier) and you are struggling with how to implement one (of many)

features of that client. The ARS object "Menu" is not a
paradigm that

directly maps to other such constructs in other "languages".
Good

luck. ]

 

HTH.

 

-- 

Carey Matthew Black

Remedy Skilled Professional (RSP)

ARS = Action Request System(Remedy)

 

Love, then teach

Solution = People + Process + Tools

Fast, Accurate, Cheap Pick two.

 

 

On 9/11/06,
Herb Partlow <[EMAIL PROTECTED]> wrote:

> ** **

>

>

>

> Anyone have an example on how to code a wdsl/xml page to use

>

> Search type menus for values instead of using a selection list?

>

>

>

> OS  Solaris

>

> Remedy 5.12

>

> Oracle DB

>

>

>

>

>

> Thanks

>

> Herb

>

>

>

>

>  
__20060125___This posting was

> submitted with HTML in it___

> __20060125___This posting was submitted

> with HTML in it___

 

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Re: looking for help on Search type menu values for web service

[Herb Partlow]

Thanks Matt
Yes. I am trying to expose a drop down menu in the web service.
The client does not want to place mid tier outside the firewall
and the folks that are going to access this form are the general
public outside of the company.

Do you have another solution on how I could present a webpage that would
allow the general public to select data from a couple of menus and then
submit it directly to Remedy. I could use your input on this.

Thanks
Herb



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Monday, September 11, 2006 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: looking for help on Search type menu values for web service

Herb,

Uh  I think your after something like this ( If I understand the
goal.)

You would have to expose the data (via a Web Service) so that your
"page"(or application) could get the menu "at the right time" and
display it for the user to pick from. If the Menu has a search
qualification that is based on values on the form, then you need to
supply those as "inputs" to this new Web Service.


[ However, what your really doing is trying to not use the ARS client
(Mid-tier) and you are struggling with how to implement one (of many)
features of that client. The ARS object "Menu" is not a paradigm that
directly maps to other such constructs in other "languages". Good
luck. ]

HTH.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.


On 9/11/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
> ** **
>
>
>
> Anyone have an example on how to code a wdsl/xml page to use
>
> Search type menus for values instead of using a selection list?
>
>
>
> OS  Solaris
>
> Remedy 5.12
>
> Oracle DB
>
>
>
>
>
> Thanks
>
> Herb
>
>
>
>
>   __20060125___This posting was
> submitted with HTML in it___
> __20060125___This posting was submitted
> with HTML in it___


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Re: CMDB 2.0 implementation

[Herb Partlow]

**


**









Doing the same here

 

Herb

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire
Sent: Monday, September 11, 2006
12:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.0
implementation

 

We had it printed on a
plotter in living color...  Geeks Unite!

 







From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kelly Deaver
Sent: Monday, September 11, 2006
1:56 PM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 2.0
implementation

** 



To see and understand the structure of the out of box
classes and relationships, I recommend you download the CDMB 2 data model
diagram -





 





http://supportweb.remedy.com/arsys/apps/default/sentinel/arforms/Documents_web.jsp?cacheId=MidTier%20User
Select BMC Atruim, Version 2 and click search.





 





This is a case where a picture truly is worth a thousand
words. I even took it to Kinkos and had them make me the poster on their large
scale printer. Yup, I'm a geek :)






-
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]







 

 Original Message 
Subject: Re: CMDB 2.0 implentation
From: Den Fong <[EMAIL PROTECTED]>
Date: Mon, September 11, 2006 10:22 am
To: arslist@ARSLIST.ORG

** 



Jarl





 





Did the provide real world examples of classes and
CI's?  Or is it just depends on your organization?





 





We are just trying to get an idea of some of them
right now.

>>> Jarl Grøneng <[EMAIL PROTECTED]> 9/8/2006 12:45 AM
>>>
I highly recomend attending a traing class

I'm on my last day in attending CMDB 2.0: Implementation Best Practices.

--
Jarl

On 9/7/06, Den Fong <[EMAIL PROTECTED]> wrote:
> **
> Hi
>
> I have just installed CMDB 2.0, and going through the documentation.
> However it doesn't have much on next steps, ie tying into data sources,
> populating data?  Or defining business process classes?
>
> Anybody have any info on the best approach to getting the CMDB functional?
>
> Thx
>
> Den
>  __20060125___This posting was
> submitted with HTML in it___

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looking for help on Search type menu values for web service

[Herb Partlow]

**


**









Anyone have an example on how to code a wdsl/xml page to use

Search type menus for values instead of using
a selection list?

 

OS  Solaris

Remedy 5.12

Oracle DB

 

 

Thanks

Herb

 



 








__20060125___This posting was submitted with HTML in it___
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Re: Webservices question

[Herb Partlow]

**


**









Thanks Fred… I guess my next
question would be, does anyone have an

example of XML that makes use of Search menu they could share.

I want to keep this form as much data
driven as possible. 

 



Herb 



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: Thursday, September 07, 2006 2:38 PM
To: arslist@ARSLIST.ORG
Subject: [Norton AntiSpam] Re:
Webservices question

 

Depends on the
Menu.   Selection Lists, Radio Buttons, and Check Boxes have the data
in the WSDL.  Character and Search Menus do not unless you do your own XML
Schema.

 

Fred

 







From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Thursday, September 07, 2006 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Webservices question

** 

 Good Afternoon Everyone 

 


Quick question on web services 


   


   
When I create a web service for a form that contains drop down menus. 

   
Will these drop down menu be available when someone writes a webpage
(html/java) to 

   
consume this web service?

 


Thanks


Herb



 





 








__20060125___This posting was submitted with HTML in it___
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Webservices question

[Herb Partlow]

**








 Good Afternoon Everyone 

 

 Quick question on web services  

    

    When I create a
web service for a form that contains drop down menus. 

    Will these drop down menu be
available when someone writes a webpage (html/java) to 

    consume
this web service?

 

 Thanks

 Herb






__20060125___This posting was submitted with HTML in it___

Re: BUG - No Kewl Info this year

[Herb Partlow]

**








>I mean do you really want to see a bunch of old

>white guys in Hawaiian shirts?

 

Wish I could have been one this year  J

Herb 

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick cook
Sent: Saturday, September
 02, 2006 3:06 PM
To: arslist@ARSLIST.ORG
Subject: Re: BUG - No Kewl Info this year

 

Well, the conference itself was very good (except that YOU weren't
there) -

like they used to be.  The
only thing really missing was the sneak peek at

the next version.  There
just wasn't any, because they're still trying to

fill in the gaps in the current version of the entire BMC suite, and

leverage the functionality they put in place in v7.  There's also the fact

that the majority of the customer base isn't yet on board with v7, so

there's no sense in putting out a new version until most people have
caught

up.

 

I imagine some incriminating photos will be posted soon, as soon as
some of

the blackmail attempts fall through.  Of course, those of you who might view

them might pay NOT to - I mean do you really want to see a bunch of old

white guys in Hawaiian shirts?

 

Rick

 

-Original Message-

From: Action Request System discussion list(ARSList)

[mailto:[EMAIL PROTECTED] On Behalf Of Sanford, Claire

Sent: Saturday,
 September 02, 2006 7:30 AM

To: arslist@ARSLIST.ORG

Subject: BUG - No Kewl Info this year

 

How come no one has given those of us who couldn't go any

updates/posts/stories etc about BUG

 

Was it that bad?

 

That boring?

 

I know it couldn't have been all that great if there were no taunting
posts

from the participants!!

 

Joe?  No photos?

 

Kim?  Where is the Scoop

 

Rick?  You posted to the
list about ARS stuff... what was wrong? 


 

Claire "who is having the Plumber here to replace a 40' length of
pipe AND

the AC guy here to fix a torn vent..."  I shoulda gone to BUG!  It might

have been cheaper!

 



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Re: ARSLIST AWARDS - For Dan

[Herb Partlow]

**








 

Let us not
forget to thank Dan for the endless hours and time

he dedicates all year long to keeping the ARSLIST up and running

 

And 

 

for all his efforts year after year for pulling together

the stat, the gifts and the entertainment to make the ARSList

Awards a hit!!

 

 

Thank
You Dan for all your hard work year after year!!

 

 

Herb Partlow

President/CEO

IB Technical Consulting, Inc.

(O) 408-253-0344

(F) 408-253-0344

(C) 408-309-5316

[EMAIL PROTECTED]

http://www.ibtechnicalconsulting.com

 

 






__20060125___This posting was submitted with HTML in it___

Re: ARSLIST AWARDS

[Herb Partlow]

Congrats Axton

Herb Partlow

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Re: AR Log Display Alternative

[Herb Partlow]

Stephen
Cool tool. I have been using the pro version for the last couple of days
and it is pretty slick. The only thing I did not like about it was that
the search results are given with the line number, but the log itself
does not
contain the line #. I sent an email off to them asking if there is a way
to show the actual log with line number instead of a *

THANKS

Herb 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heider, Stephen
Sent: Tuesday, August 29, 2006 6:03 AM
To: arslist@ARSLIST.ORG
Subject: OT: AR Log Display Alternative

The current issue of Windows IT Pro magazine details 8 free utilities,
one of which can be used as a replacement for the AR Log Display.  It is
called BareTail from http://www.baremetalsoft.com/.  This is the Windows
version of the Unix tail program.

One thing that I wish AR Log Display had was the ability to copy text
from an active log.  The only way I have found is to Save As the file to
another location and open it in a word processor. 

With this utility you can monitor ANY log file in real time and also
copy out text as needed.  I plan to use this with the server log files
as well as client log files.

Another thing I like about this utility is that it is comprised of a
single .exe file - nothing gets installed on your computer.

Here is the link to the article.  *You may have to click the link more
than once because the Windows IP Pro web site forces you to accept a
cookie, close a popup, and click a link to enter the site.

http://www.windowsitpro.com/Windows/Article/ArticleID/50122/50122.html

 
Stephen


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Re: Where is everybody?

[Herb Partlow]

**


**








Hiccup

 



Herb  



 

-Original Message-
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On
Behalf Of Rick cook
Sent: Tuesday, August 29, 2006
9:25 AM
To: arslist@ARSLIST.ORG
Subject: OT: Where is everybody?

 

Is this a list or an oil
painting?  I know that everyone isn’t at RUG.

Did the list server throw a big
party as soon as Dan left, and now it’s too hung over to get up?

 

Rick






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__20060125___This posting was submitted with HTML in it___

Re: Dynamic Button Image

[Herb Partlow]

Rolf
I don't think this is possible using workflow.
A couple of other things to consider

a) Create a separate set of buttons with the images you want when
certain
   criteria is met , if the criteria is not met keep them hidden

b) Create separate views for the situation that are needed. Change views
   when the criteria is met

Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rolf Cooke
Sent: Monday, August 28, 2006 8:21 AM
To: arslist@ARSLIST.ORG
Subject: Dynamic Button Image

I realize buttons can have their labels changed dynamically via
workflow.

Anyone got ideas on how to change a button's image dynamically?

For instance, if I develop a cash register for fast-food restaurant and 
have a series of buttons to represent different menu items, I could
affix 
an image for each button and give it to them.  This means, they cannot 
change the images for the buttons.

Instead, in the above example, I would prefer to set up associations
where 
an application administrator (using Remedy user tool) can change the
image 
associated with the button.  Also, this would permit the application to
be 
usable by differing restaurants without a developer having to change the

button image.

Any thoughts?

Rolf


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Re: Pre-Friday Humor

[Herb Partlow]

I second the motion .

Herb  


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Widowfield
Sent: Thursday, August 24, 2006 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Pre-Friday Humor

I move we duct tape a webcam to Daniel Bloom's head and stream the video
and audio out to the world.  

Anybody second the motion?
  
--Tim 
 
- Original Message  
From: Rick Cook  
To: arslist@ARSLIST.ORG 
Sent: Thursday, August 24, 2006 7:48:01 PM 
Subject: Re: [ARSLIST] Pre-Friday Humor 
 
** Oh, I think Joe Caropepe's setup will be hard to match - last year he
uploaded his digital pix to his website at least once daily.  I imagine
he'll be doing that again this year? 
   
 Rick 
  
 On 8/24/06, arslist  wrote: Speaking of BMC UserWorld... 
 
Can someone please take a camera along, snap lots and lots and lots and

lots and lots and lots - ahem - lots - of pictures and post them to 
someplace where those of us that were not fortunate enough to attend are

able to get at them? I admit to harboring a sort of a morbid curiousity

about the whole thing. 
 
 
 
 
 
On Thu, August 24, 2006 15:28, [EMAIL PROTECTED] wrote: 
> Phil, Phil, 
> 
> 
> I'd like, totally sanction you for bad taste and posting on a
Thursday,  
> but I can look forward to doing it next week at BMC UserWorld in
person. 
> 
> If you aren't lucky, some of the others that have been sanctioned will
be 
>  there too. 
> 
> I won't bother with bad taste in general,  
> these were no worse than Gidd's and don't point to bad web sites etc.,
but 
> today is Thursday as you mention. 
> 
> . Daniel 
> 
> 
> -Original Message- 
> From: Action Request System discussion list(ARSList)  
> [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] 
> Sent: August 24, 2006 15:37 
> To:  arslist@ARSLIST.ORG 
> Subject: OT: Pre-Friday Humor 
 
 __20060125___This posting was submitted with HTML
in it___ 
 
 


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Re: Migrate remedy

[Herb Partlow]

Title: RE: Migrate remedy
**


**









Ignacio

Try using ARUSynch
by Les Ganton

 

 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio (I.)
Sent: Thursday, August 24, 2006
12:35 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrate remedy

 

We dont have remedy
migrator.

 

Regards

 

 

 







From: Action
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Thursday, August 24, 2006
3:11 PM
To: arslist@ARSLIST.ORG
Subject: Re: Migrate remedy

** 

Ignacio: 
  
I would recommend using Remedy
Migrator to move your data and forms and to install the Remedy products after
migration.  The user's guide to Migrator takes you through the steps.


James McKenzie

L-3 GSI 
  

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rusconi, Ignacio (I.) 
Sent: Thursday, August 24, 2006
10:38 AM 
To: arslist@ARSLIST.ORG

Subject: Re: Migrate remedy


 

** 
Yes, both 
  
thanks 

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
McKenzie, James J C-E LCMC HQISEC/L3

Sent: Thursday, August 24, 2006 1:56 PM 
To: arslist@ARSLIST.ORG

Subject: Re: Migrate remedy


 

** 

Ignacio: 
  
Are you migrating both data and
server processes or just server processes? 
  
James Mckenzie 
L-3 GSI 
  
 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Rusconi, Ignacio (I.) 
Sent: Thursday, August 24, 2006
9:52 AM 
To: arslist@ARSLIST.ORG 
Subject: Migrate remedy 

 

** 

Does anyone got a manual or a procedure to migrate
Remedy to another server.? 

Remedy 5.01 Its running on a HP  and must be
migrated to run to a IBM pseries 

Thanks 

__20060125___This posting was
submitted with HTML in it___ 

__20060125___This posting was
submitted with HTML in it___ __20060125___This posting was
submitted with HTML in it___ 

__20060125___This posting was
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__20060125___This posting was submitted with HTML in it___
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Re: EMP: Senior Remedy Developer available

[Herb Partlow]

**








Rick….  I know a place where you can work for 7
months @ a rate of $45 hr all inclusive…. 

 

Sorry could not resist.  J

 

Seriously though..


Drop me an email with your resume and rate
when you get time.

 

 

Best of Luck

Herb



[EMAIL PROTECTED]



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, August 23, 2006 3:17 PM
To: arslist@ARSLIST.ORG
Subject: [Norton AntiSpam] EMP:
Senior Remedy Developer available

 

** 



Senior Remedy Developer/Architect and (soon to be
former) RAC available for Remedy development and/or consulting work.





 





I have almost 10 years experience developing,
maintaining, and migrating applications in Remedy, both as an employee and
a consultant.  My experience with Remedy software is
with versions 2.1 through 7.0 of ARS, and versions 3.0 through 7.0 of the
ITSM suite.  I have some integration experience, as well as some exposure
to other ITSM platforms.  I wish to continue working primarily with
Remedy products.





 





I also have experience doing pre-sales, testing,
training, and project management, and communicate well, both in person and in
writing.  I am ITIL Foundation certified (through BMC), and experienced
in working independently or as part of a team.  I have worked at
companies of all sizes, from a few employees to Fortune 100 firms. 





 





I am available immediately for work as either W-2 or
1099, though I would prefer to work as a consultant either way.  I have no
desire to relocate from Seattle, but am willing to travel up to 50% (West coast
preferred), and am willing and able to work remotely from Seattle. 





 





Please contact me at [EMAIL PROTECTED],
or call me at 253-278-4112 if you would like to talk about opportunities. 
I will also be at BMC User World next week, and can be contacted in person
while there. 





 





My resume is available on request, as are references.





 





Rick Cook





Senior Remedy Consultant



__20060125___This posting was
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__20060125___This posting was submitted with HTML in it___

Re: FW: Open Positions

[Herb Partlow]

So why is everyone giving this guy grief about his job posting?
Seems to me it is a legit post.

Who would take this position? 
How about someone that is local to the San Francisco area. 
This would not require travel or lodging expenses.


The position is in San Francisco, CA.
* There will be no travel/lodging expenses paid.  
* The responsibilities will center around operations and maintenance
  of all of our ARS applications. Basically, we're looking for someone
   to keep things running smoothly.
* This is not a "project". This is day-to-day operations type work.
* It'll be approximately 6 months with potential for permanent 
  employment.

Anyone know for sure what the rate is?  
No, Then why comment about how low it is and give him grief.


Now, I could see if he was asking for someone with everything under the
sun and then was offering $40 hr, but the rate isn't mentioned and I
just can't see why is generated so much BS. 

Disclaimer - I don't know this person.

Herb 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Luebbe, Tom
Sent: Monday, August 21, 2006 1:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: Open Positions

Um, how much you want to be that this person will probably not post on
the ARS list anymore???  I remember when NO jobs were posted, now we are
making fun of jobs that are posted???  Nice. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Monday, August 21, 2006 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: [ARSLIST] FW: Open Positions

Yeah, it's not like we don't appreciate the posting, but there are some
jobs that are just more attractive than others.  Wanna bet they're
paying like $50/hr?

Rick

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of dcharters
Sent: Monday, August 21, 2006 1:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: FW: Open Positions

HHAARSSSH, But true lol

On Mon, 21 Aug 2006 18:56:18 +, tgaltamore wrote
> Work like a consultant, but get paid like an employee, but get no 
> benefits, but get no travel or lodging expenses, while allowing you to

> bring in someone else after six months, and you won't have to pay
> unemployment expenses.   Ok I got it
> 
> - Original Message -
> From: "Connally, Ken" 
> Date: Monday, August 21, 2006 1:25 pm
> Subject: FW: Open Positions
> To: arslist@ARSLIST.ORG
> 
> > I'm going to clarify this a bit more as I'm getting a lot of 
> > questions.
> > 
> > 
> > Details:
> > 
> > * The position is in San Francisco, CA.
> > 
> > * There will be no travel/lodging expenses paid.
> > 
> > * The responsibilities will center around operations and maintenance

> > of all of our ARS applications. Basically, we're looking for someone

> > to keep things running smoothly.
> > 
> > * This is not a "project". This is day-to-day operations type work.
> > 
> > * It'll be approximately 6 months with potential for permanent 
> > employment.
> > 
> > 
> > 
> > If this sounds appealing to you, please forward your resume and I 
> > will forward it to the hiring manager.
> > 
> > 
> > 
> > Thanks everyone.
> > 
> > 
> > 
> > -Original Message-
> > From: Connally, Ken
> > Sent: Thursday, August 17, 2006 2:20 PM
> > To: 'arslist@ARSLIST.ORG'
> > Subject: Open Positions
> > 
> > 
> > 
> > Hello Listers,
> > 
> > 
> > 
> > We're currently looking for a couple contractors to assist with our 
> > daily operations and maintenance activities. We are a mostly version

> > 5 shop with mostly custom applications. We're probably looking at a 
> > six month need, with potential for a permanent stay. The position is

> > in San Francisco, CA. If you or anyone you know may be interested, 
> > please contact me.
> > 
> > 
> > 
> > Thanks everyone.
> > 
> > 
> > 

__
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> >
> 
> 

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--
Open WebMail Project (http://openwebmail.org)


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Re: automatically generate email with report included

[Herb Partlow]

Dan
Yes it is possible. Several years ago, a director I worked
for wanted reports every Monday morning. I designed it so
she would get them. I will go back thru the old code I have
written and see if I archived it Please send an email
to the email address below. If I get lucky and find it
I will send what I find to you. Sorry I can't be more help
right now.

Herb  
[EMAIL PROTECTED]
 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, August 18, 2006 7:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: automatically generate email with report included

Dan,

I would think that when a report would be useful to many people that
you approach might be the better path. But if the report is a list of
tickets that the individual needs to do something with or a list
of tasks that they need to complete today... or a report of updates to
records they own that were made by users other than themselves...
etc... then publishing the content at some URL and trying to deal with
the security involved would likely be problematic at best.

But for what it is worth, the Email might have Mid-Tier URL's to the
tickets, tasks, records of interest too.  :)


However, the question still stands...

Has anyone ever used the Email Engine to send an outbound email with
content based on a Search? ( Like the docs suggest can be done)


P.S. If the v6 mid-Tier had real reporting features then maybe just a
count and a link to a Mid-Tier form so the user can push the button to
get the report would be fine too.

P.S.S. V7 Mid-Tier appears to have closed (most/all of?) the gap for
Web based Remedy reports, but those are "simple" formats too. If you
want something like "Crystal Reports" then there are other headaches
too.  So I am just shooting for HTML table'ish formats maybe with
links embedded. :) I know I must be asking for to much.

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
Never ascribe to malice, that which can be explained by incompetence.



On 8/18/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
> My first question is: is this the right solution?
>
> Would generating the report, putting it somewhere it can be retrieved
> and emailing the location/URL or ARSystem entry/attachment be better?
>
>
> Unless you know for sure it is a small report, and/or zip it,
> a simple notification of where it is seems prudent.
>
>
> ... Daniel
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] Behalf Of Carey Matthew Black
> Sent: August 18, 2006 09:24
> To: arslist@ARSLIST.ORG
> Subject: Re: automatically generate email with report included
>
>
> Angelo,
>
> I think it absolutely should be possible. I however have never found
> the special handshake that would make it work. So let me quote a few
> things from the Email docs (EmailEngine-630.pdf) and see if anyone can
> help us get this to actually work. :)
>
> Ref:  "Chapter 4-Outgoing email" page 120:
> "
> You can use the Field Values field or the Qualification field with
> form to retrieve required data and substitute it in the email.
> "
>
> So it sound like there is a way to create a record in the "AR System
> Email Messages" form that would let you Query for data and build the
> "Field Values" for the outgoing email. (Which could be created by an
> escalation to be sent at the "right time".)
>
> "Figure 4-24" even shows a screenshot of how this should work, but it
> does not work for me.
>
> My guess is that my template is missing something. But I have yet to
> decode the secret handshake.
>
> Has anyone ever got this feature to work?
> Any examples (preferably be based on the User or Group forms) that you
> could share?
>
> --
> Carey Matthew Black
> Remedy Skilled Professional (RSP)
> ARS = Action Request System(Remedy)
>
> Solution = People + Process + Tools
> Fast, Accurate, Cheap Pick two.
> Never ascribe to malice, that which can be explained by incompetence.
>
>
>
>
>
> On 8/17/06, Angelo Santos <[EMAIL PROTECTED]> wrote:
> > **
> > Hi Guys,
> >
> > Has anyone got an idea if it's possible for Remedy to send a report
> > automatically via email?
> >
> > One of our users has requested a task status report be sent daily
thru
> > email. Is there a procedure to do this?
> >
> > Any help would be appreciated.
> >
> > Thanks!
>
>


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Re: OT: Monday Humor

[Herb Partlow]

**








Yes Ivan I did see the map. 

 

Had the clip been based solely on people's ignorance of where countries


were located, it would have been humor.


Kind of like the skit’s on Leno 

 

The verbiage contained in the little movie clip was INAPPROPIATE.

 

 

Herb Partlow

President/CEO

IB Technical Consulting, Inc.

(O) 408-253-0344

(F) 408-253-0344

(C) 408-309-5316

[EMAIL PROTECTED]

http://www.ibtechnicalconsulting.com

 

 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ivan Runions
Sent: Tuesday, August 15, 2006 9:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Monday Humor

 

Is this inappropriate for the forum: probably yes (but no more so than 

the Friday humor).

 

Where is the humor:  Did you
actually LOOK at the map?  Come on
now... 

that's funny!

 

-ivan-

 

 

 

Herb Partlow wrote:

 

>So where is the humor? 

>IMHO This is inappropriate for this forum

>

>Herb

>

>-Original Message-

>From: Action Request System discussion list(ARSList)

>[mailto:[EMAIL PROTECTED] On Behalf Of arslist

>Sent: Monday, August 14, 2006 12:43 PM

>To: arslist@ARSLIST.ORG

>Subject: Re: OT: Monday Humor

>

>Not quite sure what it is... Our netfilter labeled it as being
'adult.'

>

>

>

>On Mon, August 14, 2006 14:35, igor ivanov wrote:

>  

>

>>http://www.filecabi.net/link.php?action="">

>>

>>

>>

>>    

>>

>

>_

>  

>

>>__

>>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

>>    

>>

>

>

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>

>___

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>

>

>  

>

 

-- 

Ivan Runions

  Information Technologies

  University of Calgary

  Calgary Alberta Canada

  (403) 220-4437

 

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__20060125___This posting was submitted with HTML in it___

Re: OT: Monday Humor

[Herb Partlow]

So where is the humor? 
IMHO This is inappropriate for this forum

Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of arslist
Sent: Monday, August 14, 2006 12:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Monday Humor

Not quite sure what it is... Our netfilter labeled it as being 'adult.'



On Mon, August 14, 2006 14:35, igor ivanov wrote:
> http://www.filecabi.net/link.php?action=next&n=invaded-crabs
>
>
>

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Re: Signal 11 - a nightmare!!

[Herb Partlow]

Also set the parameters for logging server events in the admin tool.
When it crashes it should push an entry into the server event form.
>From this you should be able to look up the event code in one of the
manuals. Sorry I forget exactly which manual. It may assist with
additional information. 

In my past experiences I have found
1) Workflow can cause this. Maybe direct SQL calls to the database.
2) I have also seen a bad network card causing an interruption in
network
   connection.
3) I had one client that had an issue with a process that was running
   on the database  that was locking the process and causing
this to
   happen on a hourly and nightly basis.

I know this is kind of vague, just things I have experienced.


Herb 

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Looking for Customized HTML, ASP or Java Webpages

[Herb Partlow]

Good Afternoon
I am looking to anyone that may have a 
sample of a customized HTML, ASP or Java
webpage (that does not utilize midtier)to
submit/create a request.

Anyone?

Thanks
Herb

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Re: (DSO issue) Disabled Distributed Mapping still attempting to process??

[Herb Partlow]

That is normal. It even happens with other disabled
Workflow AL, Filters, Escalations.

Herb  


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Leslie Bond
Sent: Friday, August 04, 2006 11:27 PM
To: arslist@ARSLIST.ORG
Subject: (DSO issue) Disabled Distributed Mapping still attempting to
process??

ARS v5.1.2 (patch1341)/Sun OS 5.9
I am new to DSO processing (got a crash course because of outage!) and
have 
question.  I am seeing in my DSO logs that there a hundreds of records 
trying to process (or at least that's what I think the log is telling
me) 
even though the Distrubuted Mapping it's trying to run is disabled. I
have 
run my logs to see if I can find anything that is calling this mapping,
and 
I haven't been able to find anything.  Has anyone every seen this sort
of 
thing before, and are there any suggestions? I am at a loss!

Here's sample from file:

Wed Jul 26 09:04:34 2006  Distrib : To server in mapping definition is 
different from the target server in the attempted mapping (ARDSERR 3114)
Wed Jul 26 09:04:34 2006 quark
Wed Jul 26 09:04:34 2006  Distrib : A specific mapping was specified on
the 
entry --
mapping specified is currently disabled (ARDSERR 3119)
Wed Jul 26 09:04:34 2006 HD-TI SendToNOC
Wed Jul 26 09:04:34 2006  Distrib : Pending distributed operation for
this 
entry canceled due to error (ARDSNOTE 3003)
Wed Jul 26 09:04:34 2006 HD-00035381 - NOC-Tickets

Note also, this mapping is pushing fields from one form a server to
another 
form on the same server (don't know if that matters)


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Re: remedy and SAP CCMS

[Herb Partlow]

Ben
Check with Gidd Caldden. Bouyant Solutions

They have a slick SAP solution that may work for you.

Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Orkin
Sent: Friday, July 28, 2006 3:09 PM
To: arslist@ARSLIST.ORG
Subject: remedy and SAP CCMS

We are currently deploying a SAP system and currently have a ARS Remedy
system in place that we are using for trouble ticketing. I was wondering
if
anyone has had any experience or is aware of any products for linking
the
SAP CCMS monitoring components with Remedy for trouble ticket creation.


Thanks,

   Ben Orkin


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Re: LOL Tool v1.21

[Herb Partlow]

Title: OT: LOL Tool v1.21
**


**








Morning Matt

Whatever happened to the Licensing
application you 

were beta testing a while back? Is this LOL it?

If not can you email the application. I tried the

Old link, but of course it does not
function L

 

Thanks

Herb

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matt Reinfeldt
Sent: Wednesday, July 26, 2006
9:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: LOL Tool v1.21

 

Robert,

 

That’s what I get
for taking vacation… J  It’s been updated in my download section as well:

http://www.mattreinfeldt.com/site/component/option,com_docman/task,cat_view/gid,38/Itemid,28/


 

Thanks for sharing!

 

Matt Reinfeldt

 









From: Kern,
Robert SBA [mailto:[EMAIL PROTECTED] 
Sent: Wednesday, July 26, 2006
6:16 AM
To: arslist@ARSLIST.ORG
Subject: OT: LOL Tool v1.21



 

Hello list ... 

if anyone is using the little LOL Tool, there is a
new public build available ... the following changed : 

 
>  
v1.21  July 06   < 


-
server c has been added -> result from received feedback ... thank you

- it's
now possible to enter only one server, two, or all three 
-
field "license connected total" has been added -> result from
received feedback ... thank you 
- now
possible to enter RPC port 
-
minor change in form design 

http://www.pinoycalls.de/tmp/LOLv121.zip


 

Going to email Matt too, so that the
version at his page get's updated as well. 

 

Thank you and have fun, Robert 






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: installing multiple AR Servers on one box

[Herb Partlow]

I am

Herb 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Michiel Beijen
Sent: Friday, July 21, 2006 1:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: installing multiple AR Servers on one box

yes herb you are right,
but there is one thing you COULD do with mid-tier. You can use 1 mid
tier installation to point to several AR servers.

--
michiel

On 7/20/06, Herb Partlow <[EMAIL PROTECTED]> wrote:
> Dave
> Installing x copies of ARS on a server is no problem.
> I have a laptop with 5.x, 6.x and 7.x on it. They all
> run great. No not use port mapper. Specify a different port
> for each install.
> example
> my 5.x  server name arsystem5  port    rpc 5556
>6.x  server name arsystem6  port    rpc 6667
>7.x  server name arsystem7  port    rpc 7778
>
> midtier is another animal. Everytime I installed midtier
> it would always update the previous version.
>
> Herb
>
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock
> Sent: Thursday, July 20, 2006 10:46 AM
> To: arslist@ARSLIST.ORG
> Subject: installing multiple AR Servers on one box
>
> Hello List,
>
> I am in the process of making a clean install of 6.3 on a box that
> already
> has an existing AR 6.3 System on it.  I was wondering if anyone had
ever
>
> done this and run into any problems with the servers fighting over
> configuration files.  I am running on HPUX and am setting things up
for
> each AR System to have a different user etc..  Here are a couple of
the
> specific questions that I had.
>
> 1) Can you specify the filepath for the midtier configuration
directory
> (on
> HPUX it is by default /etc/arinstall) and also /etc/arsystem (where
the
> license and armonitor.conf information lives) during an install?  On a
> regular install, I do not remember seeing an option for this file
path.
> 2) Can I just make a new configuration file and when I start the
> arserver,
> can I point it towards that configuration file?
>
> Thanks for your responses.
>
> -Dave
>
>

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>
>

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Re: installing multiple AR Servers on one box

[Herb Partlow]

Dave
Installing x copies of ARS on a server is no problem.
I have a laptop with 5.x, 6.x and 7.x on it. They all
run great. No not use port mapper. Specify a different port
for each install.
example 
my 5.x  server name arsystem5  port    rpc 5556
   6.x  server name arsystem6  port    rpc 6667
   7.x  server name arsystem7  port    rpc 7778

midtier is another animal. Everytime I installed midtier
it would always update the previous version.

Herb

 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Dave Zifchock
Sent: Thursday, July 20, 2006 10:46 AM
To: arslist@ARSLIST.ORG
Subject: installing multiple AR Servers on one box

Hello List, 

I am in the process of making a clean install of 6.3 on a box that
already 
has an existing AR 6.3 System on it.  I was wondering if anyone had ever

done this and run into any problems with the servers fighting over 
configuration files.  I am running on HPUX and am setting things up for 
each AR System to have a different user etc..  Here are a couple of the 
specific questions that I had. 

1) Can you specify the filepath for the midtier configuration directory
(on 
HPUX it is by default /etc/arinstall) and also /etc/arsystem (where the 
license and armonitor.conf information lives) during an install?  On a 
regular install, I do not remember seeing an option for this file path. 
2) Can I just make a new configuration file and when I start the
arserver, 
can I point it towards that configuration file? 

Thanks for your responses. 

-Dave


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Re: 7.0 Installation

[Herb Partlow]

Title: RE: 7.0 Installation
**


**









Kelly 

Nothing attached

 



Herb  



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Gatewood Kelly
Sent: Thursday, July 20, 2006 7:58
AM
To: arslist@ARSLIST.ORG
Subject: Re: 7.0 Installation

 

I have attached the AR 7
ITSM 7 installation checklist provided to me by BMC.

 

Thanks



 



Kelly
Gatewood 
Manager, Remedy Product Line

HCA Information Technology & Services


From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
HQISEC/L3
Sent: Thursday, July 20, 2006
09:18
To: arslist@ARSLIST.ORG
Subject: Re: 7.0 Installation

** 

No. 

ARS 7.0 
AR Email 
Mid-Tier 
CMDB 
Approval Server 
HD 
Asset 
Change 

The CMDB should be installed BEFORE installing any of
the ITSM packages, including approval server, if you plan on using it as a
separate product.  Otherwise, it will be installed with Asset Management.

James McKenzie 
  

-Original Message- 
From: Action Request System
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Pam Hollis 
Sent: Thursday, July 20, 2006 7:05
AM 
To: arslist@ARSLIST.ORG

Subject: 7.0 Installation


I am getting ready to Install 7.0 and all of ITSM
Suite.  What order do you recommend installing software.  Is this
correct - or should they be in a diffent order.  Of course I know to make
sure all of the Database, OS, Web, etc software is installed priror to starting
these installations.

AR System 7.0 
AR Email Enginge 
Mid-Tiere 
Approval Server 
Help Desk 
Change 
Asset 
CMDB 

Thanks 
Pam 

AR System 7.0 
Oracle 10g 
Linux Suse 
ITSM Suite 7.0 all applications


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__20060125___This posting was
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Re: Spam:Re: I don't want my users using the old user tool

[Herb Partlow]

Ok... don't open the init form.
When they open their support console or help desk form
Have an active link that check the version. If user version
ss less than desired version pop message with download instructions.



Herb 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head
Sent: Tuesday, July 18, 2006 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

Unfortunately this won't work for his users...because the 4.x clients
don't
recognize the init form...and won't pop it 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: Friday, July 14, 2006 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

Serouche
Here is an option.
Set the remedy application to open an init form.
Include a hidden field to set the version of the user tool connecting. 

Use a Active Link to check the version field.
If the version is not what you want. Pop a message to the screen "blah
blah
blah download lastest version from here"
Download now?
If yes - Open a form with the url to download If no -  message "You will
be
required to download before continuing", close application

Or something like that.
This should give you the control over the message you want presented to
the
user.

You could even get fancy and set up another form to track login and
design
it to accept/give 1 grace log in before they will be forced to download
the
next time they go to log in.

My .02 cents :)

Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Friday, July 14, 2006 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

yes setting the API version is probably the best way. At least for me.
Thanks to Carlos for his precise reference.
Though this solution does not fully satisfy becasue I'd like to have a
nice
message as well explaining the user why he cannot connect anymore and
what
he should do.
The default message coming with the ARSystem could be improved ;-) The
problem is that I don't see how I should set my AL or filters to fire ?
I have choosen that my users will not open the Home page. So I don't
want to
change this as I have more than 500 users.
And so I don't see on which form my AL or filters should fire.
Maybe I shall better create a hidden form to be opened upon connection
...
hmmm ...
Any other idea ?
Serouche




Jacques Andre wrote:

>Hello Serouche
>
>The easiest way to achieve this will be to set the server setting
"Minimum 
>API Setting" (in Admin tool , Server Information , Configuration)
>
>For example, to only allow 6.3 clients to connect to your server, set
the 
>Minimum API version to 11. Please note that this will block any client 
>which does not use the 6.3 API. So if you are using the mid-tier or any

>custom written API, it needs to use the 6.3 API, or it will be blocked.
>
>I suspect the API version for 6.0.1 is 10, but you will need to confirm

>this.
>
>Hope this helps
>
>Jacques Andre
>[EMAIL PROTECTED]
>
>___

>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
>
>  
>


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Re: Remedy integration with CVS

[Herb Partlow]

**








Jason

There used to be or still is  that allows you
to schedule a 

automatic backup of your Remedy work. I follow the same procedures.

When developing for a client I take a .def backup twice a day.

Once before lunch and once before I leave. Once I am completely
done with

a project I take the final .def, place it on a cd and give it the client. This tool

ensured that in all the hectic moments of a day I did not forget to take
backups.

 

I think you can find this in the remedy archives.

Herb



 



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason Miller
Sent: Friday, July 14, 2006 1:24 PM
To: arslist@ARSLIST.ORG
Subject: [Norton AntiSpam] Re:
Remedy integration with CVS

 

** Stephen,

That is exactly what I would like to do. I am a one person shop at this point
so I don't have to worry about locking code but I love having defs for
reference and restoration. Currently I export a def of the app I am working on
after I have made considerable change and also export a complete def of the
server every once in a while. 

This is great timing. I have been thinking about this a lot lately and have
been meaning to look and see if there is a CLI for admin tool (just did, there
is). Could you give me some more details on how you have automated this
process? 

Thanks,
Jason

 






__20060125___This posting was submitted with HTML in it___

Re: Crystal report Parameter Field - example

[Herb Partlow]

Donald
Here is an example that I have that pulls
All records for a technican working on a chosen project, between the
start date and the end date
1) prompts for tech name
2) prompts for project
3) prompts for start and ending date

{PTT_Project_Time_Tracker.Technician_Name}={?EnterConsultantName}
AND
{PTT_Project_Time_Tracker.Project_Name}={?EnterProjectName} 
AND
{PTT_Project_Time_Tracker.Date} >= {?StartDate} 
AND
{PTT_Project_Time_Tracker.Date} <= {?StopDate}


hope this helps

Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com


-Original Message-
From: Herb Partlow [mailto:[EMAIL PROTECTED] 
Sent: Friday, July 14, 2006 9:25 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Crystal report Parameter Field

Donald
Not only adding the parameter to the report, but you
will also to include a qualification for tickets between
or greater then the date they inputted.

Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Klinton Torbert
Sent: Friday, July 14, 2006 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal report Parameter Field

Heath,



From: Action Request System discussion list(ARSList) on behalf of Land
CTR Donald H
Sent: Thu 7/13/2006 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Crystal report Parameter Field


** 

All, 

I am trying to create a parameter field that will ask for a Date and
Time.  I have my report set up to pull all ticket numbers for a 'Last
Modified User'.  When I add the parameter field to the "DESIGN" portion
of the report, it will ask for the correct information, but will use it
for all the records pulled.  I need it to ask for each individual
record.  Can anyone please help

Crystal Report 9 
Remedy 4.05.01 


Thanks in advance, 

Heath Land 

__20060125___This posting was submitted with HTML in
it___


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Re: Crystal report Parameter Field

[Herb Partlow]

Donald
Not only adding the parameter to the report, but you
will also to include a qualification for tickets between
or greater then the date they inputted.

Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Klinton Torbert
Sent: Friday, July 14, 2006 9:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: Crystal report Parameter Field

Heath,



From: Action Request System discussion list(ARSList) on behalf of Land
CTR Donald H
Sent: Thu 7/13/2006 9:16 AM
To: arslist@ARSLIST.ORG
Subject: Crystal report Parameter Field


** 

All, 

I am trying to create a parameter field that will ask for a Date and
Time.  I have my report set up to pull all ticket numbers for a 'Last
Modified User'.  When I add the parameter field to the "DESIGN" portion
of the report, it will ask for the correct information, but will use it
for all the records pulled.  I need it to ask for each individual
record.  Can anyone please help

Crystal Report 9 
Remedy 4.05.01 


Thanks in advance, 

Heath Land 

__20060125___This posting was submitted with HTML in
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Re: Spam:Re: I don't want my users using the old user tool

[Herb Partlow]

Serouche
Here is an option.
Set the remedy application to open an init form.
Include a hidden field to set the version of the user tool
connecting. 

Use a Active Link to check the version field.
If the version is not what you want. Pop a message to the screen
"blah blah blah download lastest version from here"
Download now?
If yes - Open a form with the url to download
If no -  message "You will be required to download before continuing",
close application

Or something like that.
This should give you the control over the message you want presented to
the user.

You could even get fancy and set up another form to track login and
design it to accept/give 1 grace log in before they will be forced to
download the next time they go to log in.

My .02 cents :)

Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Serouche Rahimpour
Sent: Friday, July 14, 2006 2:26 AM
To: arslist@ARSLIST.ORG
Subject: Re: Spam:Re: I don't want my users using the old user tool

yes setting the API version is probably the best way. At least for me.
Thanks to Carlos for his precise reference.
Though this solution does not fully satisfy becasue I'd like to have a 
nice message as well explaining the user why he cannot connect anymore 
and what he should do.
The default message coming with the ARSystem could be improved ;-)
The problem is that I don't see how I should set my AL or filters to
fire ?
I have choosen that my users will not open the Home page. So I don't 
want to change this as I have more than 500 users.
And so I don't see on which form my AL or filters should fire.
Maybe I shall better create a hidden form to be opened upon connection 
... hmmm ...
Any other idea ?
Serouche




Jacques Andre wrote:

>Hello Serouche
>
>The easiest way to achieve this will be to set the server setting
"Minimum 
>API Setting" (in Admin tool , Server Information , Configuration)
>
>For example, to only allow 6.3 clients to connect to your server, set
the 
>Minimum API version to 11. Please note that this will block any client 
>which does not use the 6.3 API. So if you are using the mid-tier or any

>custom written API, it needs to use the 6.3 API, or it will be blocked.
>
>I suspect the API version for 6.0.1 is 10, but you will need to confirm

>this.
>
>Hope this helps
>
>Jacques Andre
>[EMAIL PROTECTED]
>
>___

>UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>
>
>  
>


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Re: OT: Visio / ARS

[Herb Partlow]

It can. I used it on several occasion. After creating the drawing I sent
the drawing to my wife and she changed the setting of the drawing and
ran it off
on her plotter. I had a nice wall size drawing I used to show staff
and other developers where we were at.

Herb 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tyrone Dee
Sent: Thursday, July 13, 2006 4:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS

I was certain that Visio could document your workflow on it's own.
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Herb Partlow
Sent: July 13, 2006 2:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS

You can use Visio to document/draw relationships diagram.
Open visio
Choose Database Template
Choose database model diagram

And then experiment with what works best for you

Herb 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill Estep
Sent: Thursday, July 13, 2006 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Howdy,

The IT Masters Suite did this, but it was absorbed by Remedy and
discontinued.  Some folks have said it became part of the developers
suite,
but that is a product I am not familiar with.

I don't know of anything that will do this today.

Bill Estep
http://www.clubreading.com

On Jul 13, 2006, at 9:24 AM, T. Dee wrote:

> A long time ago in a galaxy far far away ... Visio use to draw a 
> diagram / flow chart from integrating with ARS.
>
> Does anyone remember this?
>
> Can this still be done?  If so what version of Visio will this work 
> with?
>
> THANKS!
>
> __

> _
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

-BEGIN PGP SIGNATURE-
Version: GnuPG v1.4.3 (Darwin)

iD8DBQFEto9FgPRYzF5ewtERAjnCAJsFhYJ/j2KNzcZCMiKNUVOZDUJouACgrymJ
vs6MURBX0zUydJ3L9383gfc=
=/UNd
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Re: OT: Visio / ARS

[Herb Partlow]

You can use Visio to document/draw relationships diagram.
Open visio
Choose Database Template
Choose database model diagram

And then experiment with what works best for you

Herb 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Bill Estep
Sent: Thursday, July 13, 2006 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT: Visio / ARS

-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1

Howdy,

The IT Masters Suite did this, but it was absorbed by Remedy and  
discontinued.  Some folks have said it became part of the developers  
suite, but that is a product I am not familiar with.

I don't know of anything that will do this today.

Bill Estep
http://www.clubreading.com

On Jul 13, 2006, at 9:24 AM, T. Dee wrote:

> A long time ago in a galaxy far far away ... Visio use to draw a  
> diagram /
> flow chart from integrating with ARS.
>
> Does anyone remember this?
>
> Can this still be done?  If so what version of Visio will this work  
> with?
>
> THANKS!
>
> __

> _
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
>

-BEGIN PGP SIGNATURE-
Version: GnuPG v1.4.3 (Darwin)

iD8DBQFEto9FgPRYzF5ewtERAjnCAJsFhYJ/j2KNzcZCMiKNUVOZDUJouACgrymJ
vs6MURBX0zUydJ3L9383gfc=
=/UNd
-END PGP SIGNATURE-


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Re: OT - BMC-Remedy Tech Support Rant

[Herb Partlow]

**


**









 

Hey Rick

I stopped purchasing
products from HP last year when I sent in a laptop

that had an issue with
the cooling fan  and then 

shutting down the laptop,
time after time, after time. This laptop was 6 months old

and still under warranty

 

I received a call from
their RMA department telling me that the cost to repair would be $486

because there was water
spilled into.. yeah right.  I spent too
much to junk the laptop.

Last product I will buy
from HP

 

Herb

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, July 13, 2006 11:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: OT - BMC-Remedy Tech
Support Rant

 

Many
companies are beginning to realize the true cost of outsourcing, Warren.  Add to lost customers the fact that the choice is now
becoming going with nations just beginning to really do outsourcing (like
Malaysia, Ireland, etc.) at a low cost, or paying more for more established
outsourcing centers like India.  When comparing the total cost of
providing that service, factoring in the cost in lost customers due to problems
like you mentioned, many companies aren't seeing an acceptable ROI to
outsourcing at all, and some have begun to reverse that trend.

 

I
recently had a problem with my daughter's HP laptop, and after my experience
with their service department left me unsatisfied, I asked for an escalation
contact.  The guy I was referred to spoke with an obvious Indian accent (I
was working at a company with lots of them at the time, so I recognized it
easily), but said his name was Brian.  Right.  After I explained the
problem to "Brian", and what I needed him to do to correct it, he
explained that he was powerless to do anything.  I verified that I was
talking to the correct person in the correct role, but he seemed to think that
his role was to be a customer "service" dead-end, so he refused to do
anything but listen to me.

 

Last HP
product I'll buy until they understand customer service as a concept...

 

So, at
least Remedy Support has never been THAT bad.  :)

 

And I
agree about Bamba - he may not be the most knowledgable person they have, but
he busts his butt every time, and I appreciate that.





 





Rick





 






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Run Process Command - all documented Run Process

[Herb Partlow]

Title: Run Process Command
**


**









 



Hope this helps

 

Herb

 






This message and any attachments (hereunder the « message ») are confidential and intended solely for the addressees. If you receive this message in error, please delete it and immediately notify the sender. If the reader of this message is not the intended recipient, you are hereby notified that any unauthorized use, copying or dissemination is prohibited. E-mails are susceptible to alteration. Neither L'OREAL nor any of its subsidiaries or affiliates shall be liable for the message if altered, changed or falsified.
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__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___

Re: Remedy integrated with ServiceWare

[Herb Partlow]

Troy
When you install the service ware product the software adds it
stuff(workflow). I believe it was designed for ITSM only, but 
I could be wrong.

Herb

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso
Sent: Monday, July 10, 2006 1:34 PM
To: arslist@ARSLIST.ORG
Subject: Remedy integrated with ServiceWare

Hi everyone,

Has anyone out there in RemedyLand performed an integration to
ServiceWare 
via Remedy?  If so, any advice or instructions?

Thanks in advance.

Troy


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Re: Field menus displaying incorrectly

[Herb Partlow]

**








Dave

 

Maybe it will help, maybe not

Look in the users ar.ini file for a
section

named Menus

 

Style = 1 Pop up menu

Style = 2 List menu

Style = 3 Small menu

 

[Menus]

Style=1

 

 

 

 

 



Herb Partlow

President/CEO

IB Technical Consulting,
Inc.

(O) 408-253-0344

(F) 408-253-0344

(C) 408-309-5316

[EMAIL PROTECTED]

http://www.ibtechnicalconsulting.com



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Dave Barber
Sent: Monday, May 15, 2006 11:51
PM
To: arslist@ARSLIST.ORG
Subject: Field menus displaying
incorrectly

 

** 



Got an interesting one.





 





A few of our users are experiencing strange behaviour
on a field menu.





 





When the drop down dialog is clicked, a List type is
shown, not a popup, even though their application preferences are set to
popup.  Its on a variety of clients, both 5.1.1, 6.3 and 6.3 patch 16, all
against a 5.1.1 /ITSM4 server.





 





I've checked the preferences form on the server, no
entries for these users, so they should be defaulting to whatever is on the
client.





 





Suggestions?





 





Regards





 





Dave



__20060125___This posting was
submitted with HTML in it___ 






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Re: Error message in web browser

[Herb Partlow]

Before the close/exit app process
Add a Run Process to Disable Change Flag

Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Alejandro Gutierrez
Sent: Monday, May 15, 2006 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Error message in web browser

Hi listers,

I'm getting a browser error message right after pushing fields for the
customer satisfaction survey.

The Active link execute on "save button" has the following actions:

1) Push Fields
2) Message

I already tried adding a 3rd action run process
"PERFORM-ACTION-EXIT-APP"
that as far as I understand this should close the browser window
properly
and logout. But still getting the odd error message.

Also tried a close window action with the same results.

Any idea on how to get rid of this error message?

The error message is:
"Are you sure you want to navigate away from this page?
Your changes have not been saved or sent. Do you really want to close
the
window?
Press OK to continue, or Cancel to stay on the current page".

Thanks in advance.

ARS 6.3, Mid Tier 6.3 patch 013


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Re: Demo login not working in ARS 6.3

[Herb Partlow]

**








Arsignal does not allow you to create a dummy admin account.

It will force the system to reload without
rebooting the system. 

 

If you want to create a dummy admin
account using the following

 

ARCACHE

Common Syntax: 

arcache -Ua -e 099 -lw 1 -n”TempAdmin”
-p”” -s <servername> -g
“1;” -d

 

Use the arcache
utility to force administrator access to AR Server.

Information on this utility is documented
in the appendix of the

Configuring AR System manual which is
available online at

supportweb.remedy.com

 

 

 



Herb Partlow

President/CEO

IB Technical Consulting,
Inc.

(O) 408-253-0344

(F) 408-253-0344

(C) 408-309-5316

[EMAIL PROTECTED]

http://www.ibtechnicalconsulting.com



 

-Original Message-
From: Action Request System
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason McDonald
Sent: Sunday, May 14, 2006 6:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Demo login not
working in ARS 6.3

 

** Also try the "arsignal" command [refer to
your docs] to create a dummy account.



On 5/14/06, Axton Grams <[EMAIL PROTECTED]> wrote:


Remedy Developer wrote:
> **
> Hi All,
>
>I have been using ARS 6.3, WIN 2000 Advanced
Server, MS SQL 2000 for 
> quite a long time now and it used to be working fine. But suddenly from
> nowhere I have got a strange problem. I'm not able to login to Remedy
> Administrator as "Demo". I tried to connect to the server using
hostname 
> and also tried using IP address but to no success. Although I'm able to
> login thru Remedy User using the login names created earlier (other than
> Demo) but not able to login in Remedy User also as a "Demo"
user. 
> Whenever I try to login as a "Demo" user I get the ARERR 623
Message -
> "Authentication Failure". I'm sure no one has changed or set the
> password for the "Demo" login as the administrator priveleges
are with 
> me only . I tried to use the arcache/arreload methods but to no success.
> I even tried to replace the AR System database in MS-SQL 2000 from an
> another test server, but I could not manage success even in that. I 
> finally tried to run the arserver setup in an updgrade mode such that I
> wont lose any data, but again it just kept on asking me the login
> credentials for "Demo" user. Kindly help me a way out as i do
not intend 
> to remove ARS setup completely and then do a complete reinstall of ARS +
> ITSM modules.
>
> Thanks,
> Frank
>
> __20060125___This posting was submitted with HTML in 
> it___
Did you enable the 'cross reference blank password' option?  I'm
assuming Demo has a blank password whereas your other accounts do not.

Axton

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Re: USA - CITIES

[Herb Partlow]

Yeah.. I think the count is 75,000 cities

Herb 
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, May 05, 2006 2:36 PM
To: arslist@ARSLIST.ORG
Subject: Re: USA - CITIES

Thanks Herb, but the number of cities seems small - not sure if this is 
complete.

Herb Partlow <[EMAIL PROTECTED]> said:

> Tyrone.
> Try searching the web
> 
> http://www.rungle.com/listfarm/view_product.php?product=runuscitystate
> 
> cd contains 69,000 usa cites for $15.95
> 
> 
> 
> Herb 
> 
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Friday, May 05, 2006 2:20 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: USA - CITIES
> 
> Thanks Thomas - but was hoping to obtain a list of all cities - don't
> want 
> to access their web site - want a file with all cities.
> 
> I found all cities for Canada, just need USA.
> 
> 
> 
> Thomas Altamore <[EMAIL PROTECTED]> said:
> 
> > U.  UPS is the private service, United Parcel Service...
you
> > want USPS - United States Postal Service...they offer zip
> code/city
> > lookup on their website.Hope that helps
> >  
> > Thomas Altamore
> > Remedy System Developer
> > Emerging Health Information Technology
> > 100 Corporate Drive
> > Yonkers, N.Y. 10701
> > Office: 914-378-6689
> > 
> > >>> [EMAIL PROTECTED] 05/05/06 5:14 PM >>>
> > 
> > Was tyring to provide the users with a pull down menu based on the
> > state / 
> > province they choose.  I finally found all the cities for Canada,
but
> > no 
> > luck for USA.  I need both the USA and Canada Cites.
> > 
> > 
> > 
> > "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>
> > said:
> > 
> > > Tyrone:
> > > 
> > > I doubt that you are going to find such an item.  However are you
> > trying to
> > > build a file type menu?  
> > > 
> > > James McKenzie
> > > L-3 GSI
> > >  
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList)
> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > Sent: Friday, May 05, 2006 2:03 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: Re: USA - CITIES
> > > 
> > > Thanks Claire - yes I have - found something but it was broken
down
> > in to
> > > many sections - need one page were I can copy and paste.
> > > 
> > > Thanks any how.
> > > 
> > > 
> > > "Sanford, Claire" <[EMAIL PROTECTED]> said:
> > > 
> > > > Tyrone Have you ever tried searching on the Internet?
Google?
> > > > Yahoo?  A9.com?
> > > > 
> > > > Claire "thank goodness it is Friday" Sanford
> > > > 
> > > > -Original Message-
> > > > From: Action Request System discussion list(ARSList) 
> > > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > > Sent: Friday, May 05, 2006 3:46 PM
> > > > To: arslist@ARSLIST.ORG
> > > > Subject: OT: USA - CITIES
> > > > 
> > > > Does anyone know where I can get a complete list of ALL Cities
in
> > the 
> > > > USA?
> > > > 
> > > > Thanks!
> > > > 
> > > >
> >
__
> > > > __
> > > > ___
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > > > 
> > > > 
> > > 
> > 
>

> 
> > > _
> > > __
> > > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > > > 
> > > 
> > > 
> > > 
> > > -- 
> > > 
> > > 
> > 
>

> 
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > > 
> > > 
> > 
>

> _
> > __
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > > 
> > 
> > 
> > 
> > -- 
> > 
> > 
>

> _
> __
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> > 
> > 
>

> _
> __
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> 
> 
> 
> -- 
> 
>

> ___
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 

_
__
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 



-- 


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Re: USA - CITIES

[Herb Partlow]

Tyrone.
Try searching the web

http://www.rungle.com/listfarm/view_product.php?product=runuscitystate

cd contains 69,000 usa cites for $15.95



Herb 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Friday, May 05, 2006 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: USA - CITIES

Thanks Thomas - but was hoping to obtain a list of all cities - don't
want 
to access their web site - want a file with all cities.

I found all cities for Canada, just need USA.



Thomas Altamore <[EMAIL PROTECTED]> said:

> U.  UPS is the private service, United Parcel Service...   you
> want USPS - United States Postal Service...they offer zip
code/city
> lookup on their website.Hope that helps
>  
> Thomas Altamore
> Remedy System Developer
> Emerging Health Information Technology
> 100 Corporate Drive
> Yonkers, N.Y. 10701
> Office: 914-378-6689
> 
> >>> [EMAIL PROTECTED] 05/05/06 5:14 PM >>>
> 
> Was tyring to provide the users with a pull down menu based on the
> state / 
> province they choose.  I finally found all the cities for Canada, but
> no 
> luck for USA.  I need both the USA and Canada Cites.
> 
> 
> 
> "McKenzie, James J C-E LCMC HQISEC/L3" <[EMAIL PROTECTED]>
> said:
> 
> > Tyrone:
> > 
> > I doubt that you are going to find such an item.  However are you
> trying to
> > build a file type menu?  
> > 
> > James McKenzie
> > L-3 GSI
> >  
> > 
> > -Original Message-
> > From: Action Request System discussion list(ARSList)
> > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > Sent: Friday, May 05, 2006 2:03 PM
> > To: arslist@ARSLIST.ORG
> > Subject: Re: USA - CITIES
> > 
> > Thanks Claire - yes I have - found something but it was broken down
> in to
> > many sections - need one page were I can copy and paste.
> > 
> > Thanks any how.
> > 
> > 
> > "Sanford, Claire" <[EMAIL PROTECTED]> said:
> > 
> > > Tyrone Have you ever tried searching on the Internet?  Google?
> > > Yahoo?  A9.com?
> > > 
> > > Claire "thank goodness it is Friday" Sanford
> > > 
> > > -Original Message-
> > > From: Action Request System discussion list(ARSList) 
> > > [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> > > Sent: Friday, May 05, 2006 3:46 PM
> > > To: arslist@ARSLIST.ORG
> > > Subject: OT: USA - CITIES
> > > 
> > > Does anyone know where I can get a complete list of ALL Cities in
> the 
> > > USA?
> > > 
> > > Thanks!
> > > 
> > >
> __
> > > __
> > > ___
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > > 
> > > 
> > 
> 


> > _
> > __
> > > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > > 
> > 
> > 
> > 
> > -- 
> > 
> > 
> 


> > ___
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> > 
> 

_
> __
> > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> > 
> 
> 
> 
> -- 
> 
> 

_
__
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 
> 
> 

_
__
> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
> 



-- 


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Re: Integration with Bindview...

[Herb Partlow]

Seth
Years ago when Bindview actually acquired this application
I had used it to integrate with Remedy for pages, emails.
I was about to buy the integration piece (digi-board) to send
notifications to Voice Mail. 
You can also configure it as a notification tool outside of Remedy.

I have not seen it recently but remembered it was quite scalable. 

It can also allow an Support person to dial into the system via phone
and acknowledge Prior 1 requests, to stop the notifications from being
sent out.



Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Seth Wrye
Sent: Thursday, May 04, 2006 8:02 AM
To: arslist@ARSLIST.ORG
Subject: Integration with Bindview...

Hello List,
Just wondering if anyone has integrated with a product called Bindview?

If so, could you provide methods of integration?
Thanks,
Seth


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Re: How do you point AR Server 5.1.2 to a different DB server

[Herb Partlow]

John
One of the quickest ways would be to detach from your current
Database and attach to your new database.
Are password and db owners the same on both db?

Herb 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of John White
Sent: Saturday, April 29, 2006 10:00 AM
To: arslist@ARSLIST.ORG
Subject: How do you point AR Server 5.1.2 to a different DB server

Hello,

We are in the process of retiring our current databse cluster.  We are 
using Microsoft SQL Server 2000.  I want to go through a dry run of the 
database switch in our development environment.  I don't have a clue
where 
to begin or what to do.  Can someone please help me?

Any assistance provided is greatly appreciated.

Regards,
John White


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Re: Demo System on Laptop

[Herb Partlow]

Good to see you back Phil... along with your quick humor :)


Herb Partlow
President/CEO
IB Technical Consulting, Inc.
(O) 408-253-0344
(F) 408-253-0344
(C) 408-309-5316
[EMAIL PROTECTED]
http://www.ibtechnicalconsulting.com


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: Wednesday, April 26, 2006 4:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Demo System on Laptop

If you are running a VM, then you want as much L2 cache (typically 2MB)
and physical memory (RAM) as possible.  If you are brave try it on one
of the new Duo core machines.  My toshiba M400 will address 4GB of RAM
and has two intel procs running at 2.16 GHz with a 667MHz FSB.  Its fun
to ask the computer sales folks if they can scrounge up a couple of 2GB
DDR2 sticks and watch their heads spin like the display on my tablet PC!

Phil Bautista
President / CEO
Bull Creek Data Corporation
www.bullcreek.com
Remedy Approved Consultant (RAC)
512-731-0304
-Original message-
From: Kyle Whitley [EMAIL PROTECTED]
Date: Wed, 26 Apr 2006 15:38:29 -0400
To: arslist@ARSLIST.ORG
Subject: Re: Demo System on Laptop

:-) Gotcha...thanks
:-) 
:-) Kyle
:-) 
:-) Rick Cook wrote:
:-) > Not in my experience.  Just if anything doesn't look right, or the
:-) > installation hangs, re-install.
:-) >
:-) > Rick
:-) >
:-) > -Original Message-
:-) > From: Action Request System discussion list(ARSList)
:-) > [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
:-) > Sent: Wednesday, April 26, 2006 12:24 PM
:-) > To: arslist@ARSLIST.ORG
:-) > Subject: Re: Demo System on Laptop
:-) >
:-) > Luckily, the laptop does have 2GB of ram.  So, you don't think
there is
:-) > anything I should be looking out for(ports, permissions, etc)?
:-) >
:-) > Kyle
:-) >
:-) > Rick Cook wrote:
:-) >   
:-) >> Well, you'll want about 2 GB of RAM for all of that - 1 GB makes
it 
:-) >> run pretty slow.  Other than that, it should work fine.  I've 
:-) >> installed demo server environments on XP Pro before, and it
usually 
:-) >> works the first time.  When it hasn't, a re-install worked all of
the
:-) >> 
:-) > time.
:-) >   
:-) >> Rick
:-) >>
:-) >> -Original Message-
:-) >> From: Action Request System discussion list(ARSList) 
:-) >> [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
:-) >> Sent: Wednesday, April 26, 2006 11:44 AM
:-) >> To: arslist@ARSLIST.ORG
:-) >> Subject: Demo System on Laptop
:-) >>
:-) >> I am wanting to setup a demo system on a laptop (running XP Pro)
to 
:-) >> run ARS 6.3 (latest stable patch) and ITSM 6.0 (Helpdesk and
Change
:-) >> Management) running on an Oracle DB.  The machine is only going
to be 
:-) >> used to show features of ITSM 6.0 to some senior management
staff.  Is
:-) >> 
:-) >
:-) >   
:-) >> there anything special I need to know about in doing this type on

:-) >> install?
:-) >>
:-) >> Thanks
:-) >>
:-) >> Kyle
:-) >>
:-) >> --
:-) >> Kyle Whitley
:-) >> IT System Support Professional
:-) >> Office of Information and Instructional Technology (OIIT) Board
of 
:-) >> Regents of the University System of Georgia
:-) >>
:-) >>
__
:-) >> __
:-) >> ___
:-) >> UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
:-) >>
:-) >>
__
:-) >> _ UNSUBSCRIBE or access ARSlist Archives at 
:-) >> http://www.wwrug.org
:-) >>   
:-) >> 
:-) >
:-) > --
:-) > Kyle Whitley
:-) > IT System Support Professional
:-) > Office of Information and Instructional Technology (OIIT) Board of
:-) > Regents of the University System of Georgia
:-) >
:-) >

:-) > ___
:-) > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
:-) >
:-) >

___
:-) > UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
:-) >   
:-) 
:-) -- 
:-) Kyle Whitley
:-) IT System Support Professional
:-) Office of Information and Instructional Technology (OIIT)
:-) Board of Regents of the University System of Georgia
:-) 
:-)

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URL in email

[Herb Partlow]

**


**









Good Morning All

It has been a while since I have done this
and I can’t get it to work…

 

I am trying to create a
encoded url  to include in an
email that will allow the user to 

click on the link and login into the form to see/modify their request. 

 

I have this. It prompts for login but
opens a blank form

 

http://server/arsys/servlet/ViewFormServlet?form=formname&server=
name>&view=&eid%3d%22009%22&mode=Modify

 

 

What is wrong

 

Thanks

Herb

 






__20060125___This posting was submitted with HTML in it___
__20060125___This posting was submitted with HTML in it___