Re: Well??? How was Engage??? Not one post!!!
Claire, It wasn't a RUG, but engage was pretty cool. There were many familiar faces, but we were outnumbered: there were 2,000 people in attendance this year. The emphasis, as usual, was on future innovations. The best example was a programmable drone that would fly, on its own, from one map point to another. AND it was large enough to hold a passenger! A smart, self-flying Uber/Lyft! The other big take-away is that, eventually, the developers studio will be replaced with a new technology, the Innovation Studio. As we all know, the Remedy Action Request System is the best application development environment ever published. This has been true until the next version is released, and it became the best. The first peek at Innovation (under development) is a higher-level GUI where you can map-out work flow in a Visio-like interface. Objects can be opened to specify fields, decision points, output, etc. I would have has this process churn out ARS definition files (an old wish), but Doug Mueller and his team chose a more modern approach: JSON code that interacts directly with the JAVA AR SERVER. Since Doug has never disappointed, I'm looking forward to digging into the Innovation Studio Anyone can try out the cloud-based Innovation Studio, unfortunately, I don't have the link. I'll look through my note, but if anyone else has it, please post it here or in the Communities Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, September 8, 2016 11:31 PM To: arslist@ARSLIST.ORG Subject: Well??? How was Engage??? Not one post!!! Someone? Anyone? How was it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: How to customize the CSAT survey url with the custom one including the Request ID?
If you still want to do it the hard way: Add a filter, on submit, to the email message form that REPLACES (“OOB URL”, “Custom URL”) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek Sent: Wednesday, June 22, 2016 4:27 AM To: arslist@ARSLIST.ORG Subject: Re: How to customize the CSAT survey url with the custom one including the Request ID? ** Thanks for your response. The only requirement is to accommodate the custom URL in place of the OOB one with request I'd as prefix. Please provide your valuable input. Early response will be highly appreciated. Cheers, Abhi. On 22 Jun 2016 1:34 p.m., "Karicheti anil kumar" <karicheti.anilku...@gmail.com> wrote: ** You can have a HTML template designed with your own URL and add it to the respective notification tag message body used for survey. Notification Tag: SRM:SRV:IndividualSurveyMessage Filter: SRM:SRV:ModifySurvey_805_NotificationGenerator_PNPC`! Regards, Anil Kumar K https://www.facebook.com/RemedyRockStars/ On Wed, Jun 22, 2016 at 11:15 AM, Abhi$hek <abhi.masc...@gmail.com> wrote: ** The requirement is to replace the CSAT survey url with the custom one which user should receive when incident resolved On 22 Jun 2016 10:28 a.m., "David Charters" <da...@charterstechnologies.com> wrote: ** If I understand you correctly you can just change the response text in the notification form. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhi$hek Sent: Tuesday, June 21, 2016 11:11 PM To: arslist@ARSLIST.ORG Subject: Re: How to customize the CSAT survey url with the custom one including the Request ID? ** Thanks for the response. But the requirement is to have custom URL in the mail instead of the OOB with the request ID. Early response will be highly appreciated. Cheers, Abhi On 22 Jun 2016 3:39 a.m., "Joe D'Souza" <jdso...@shyle.net> wrote: Write a small redirection script to replace the window location to anything you want and use it as the error handler for page not found so it redirects it to the right page. Similar to when you do a redirection from http to https. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Anand Sent: Tuesday, June 21, 2016 12:52 PM To: arslist@ARSLIST.ORG Subject: How to customize the CSAT survey url with the custom one including the Request ID? Hi Experts, How to customize the Remedy CSAT survey url with the custom one including the Request ID in 8.1.02 version? We are having a requirement in which we need to replace the OOB CSAT url with the custom one including the request id as post/pre fix. Please could you suggest on how to achieve it. Early response will be highly appreciated. Cheers, Abhi. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrade from 7.6 to 9
Set up a clean (new) db as part of the installation of ARS 9. All the defs and data will be copied through tools using the ARS api (dev studio for defs, rrrchive for data). The new and old server names should NOT be the same. Typically, the official production server name should be a DNS alias that is changed to point to the current prod server. For example: ‘RemProd’ is a dns alias that points to ‘oldserver’ until the cut-over; at which point, the alias is modified to point to ‘newserver’. This approach will also support DR fall-over: change the alias record to point to the hot back-up until the prod is fixed. By copying form old to new, you’ll have the added benefit of discarding any ‘bad data’ that may have developed in the old server. If, say, a selection menu has had a value removed, or a field property has been changed, but the old values still reside in a record. The data import will reject the invalid values, allowing you to examine the record and choose to either skip it of fix it on the new server. I had a client with so many bad records (100% custom app) that it was causing crashes. After the upgrade and clean-up, all was well. HTH, Joel. Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Wednesday, January 20, 2016 7:53 PM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 7.6 to 9 ** Yes, we are planning to set up a new 9.x environment. We did setup a test server by first copying the data to new database server and then doing an upgrade. But it didn't copy the customizations and we had to manually do all the changes. Not sure if this was the right approach. When you say stand up a new 9.x environment does that means doing a fresh installation and then copy the def files? How to setup the database server prior to installation? We also want the name of the server to be the same as current prod. For this, during the installation should we bring down the current prod and do the installation on a fresh box? -Kaur On Fri, Jan 15, 2016 at 5:21 PM, Joel Sender <jdsen...@earthlink.net> wrote: It sounds like your best bet is to stand up the new 9.x environment and copy the definitions and data: 1. Use the developers' studio to copy your definitions 2. Use rrrchive ( https://www.rrr.se/cgi/index?pg=chive ) to copy the data. Rrrchive lets you update records from the source to target. The first copy will take a long time, but each night's update will happen quickly. The rrrchive CFG file lets you control the Form Data copied. You can also run rrrchive in multiple CMD windows to take advantage of multiple ARS (fast) threads. With proper planning, the go live cut-over can be completed in less than an hour (your mileage may vary) 3. The APPLICATION should be frozen once you copy the definitions to new server. If the freeze NEEDS to be violated, "Emergency updates" would need to be applied to the new server as well. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Friday, January 15, 2016 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 7.6 to 9 No, we are not using overlays. Everything is in base development mode. Upgrade would be on Windows system. How about the data/tickets that are modified during the upgrade? How can we copy that change to new prod? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Upgrade from 7.6 to 9
It sounds like your best bet is to stand up the new 9.x environment and copy the definitions and data: 1. Use the developers' studio to copy your definitions 2. Use rrrchive ( https://www.rrr.se/cgi/index?pg=chive ) to copy the data. Rrrchive lets you update records from the source to target. The first copy will take a long time, but each night's update will happen quickly. The rrrchive CFG file lets you control the Form Data copied. You can also run rrrchive in multiple CMD windows to take advantage of multiple ARS (fast) threads. With proper planning, the go live cut-over can be completed in less than an hour (your mileage may vary) 3. The APPLICATION should be frozen once you copy the definitions to new server. If the freeze NEEDS to be violated, "Emergency updates" would need to be applied to the new server as well. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Su Kaur Sent: Friday, January 15, 2016 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Upgrade from 7.6 to 9 No, we are not using overlays. Everything is in base development mode. Upgrade would be on Windows system. How about the data/tickets that are modified during the upgrade? How can we copy that change to new prod? Thanks! Kaur ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Run process command fails: Resolved (sort of)
First, thank you all for replying! Second, the Windows version is Server 2008 R2 64Bit (my bad - old documentation) The OS team discovered that the server hadn’t received an update in the past 12 months; they are addressing this. The development server, however, has been updated, which explains why it is working just fine. Misi’s suggestion of a bat file is an upgrade I had recommended; perhaps now is will be accepted. Once again, the ARSlist saved (what’s left of) my sanity! Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Blairing Sent: Monday, October 26, 2015 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Run process command fails ** Sorry for joining late in this, but hey, it's a Windows 2003 server. Of course it will still run nicely as long as no one touches it, even though both BMC and Microsoft will wave the "really really unsupported" flag if you call :-). Start by asking "Clippy" to show you all the non-log files that changed in the past month or two. :-) Doug -- Doug Blair +1 224-558-5462 Sent from my iPad Air Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed to Steve Jobs :-) On Oct 26, 2015, at 12:52 PM, Joel Sender <jdsen...@earthlink.net> wrote: ** I’ve got a production server that suddenly started getting errors when running an external OS command. The escalation first executes “del /f filename.pdf” and then runs the command to (re-)create filename.pdf. The second command will fail if the file already exists, hence the need for the first command to delete. As of last week, the delete command fails, which causes the second command to also fail, and leave behind an inactive instance. The inactive instances took up all available memory and the server halts. The AR System and Windows logs just show that the two commands fail. Since no changes were made in ARS, I suspect the problem is in Windows. Anyone else see something similar? Environment: ARS 8.1.1 Custom app Windows 2003 server BMC has, thus far, referred me to the OS team. The OS team, naturally, refers me right back to BMC. Can the ARSlist help me break this loop before I go fruity? Joel Joel Senderjdsen...@earthlink.net310.829.5552 _ <https://www.avast.com/antivirus> Avast logo This email has been checked for viruses by Avast antivirus software. www.avast.com <https://www.avast.com/antivirus> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Run process command fails
Both are excellent suggestions. Unfortunately, I confirmed the permissions are ‘everyone has full control’ and I verified the command in a dos window. The file is only used when it’s created, as it is then copied into an Attachment Field. All further access is to the copy in the attachment field. The command that creates the PDF also leaves behind an inactive instance of conhost.exe for each failure. Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, October 26, 2015 11:09 AM To: arslist@ARSLIST.ORG Subject: Re: Run process command fails ** Joel, There are two reasons I can think of that world cause the delete too fail 1. The user performing the command doesn't have access to singe past of the effort 2. The file in question I'd in use and cannot be deleted So, to eliminate 2, can you delete the file manually? Too eliminate 1, make sure file/directory permissions are correct On October 26, 2015 12:03:25 PM Joel Sender <jdsen...@earthlink.net> wrote: ** I’ve got a production server that suddenly started getting errors when running an external OS command. The escalation first executes “del /f filename.pdf” and then runs the command to (re-)create filename.pdf. The second command will fail if the file already exists, hence the need for the first command to delete. As of last week, the delete command fails, which causes the second command to also fail, and leave behind an inactive instance. The inactive instances took up all available memory and the server halts. The AR System and Windows logs just show that the two commands fail. Since no changes were made in ARS, I suspect the problem is in Windows. Anyone else see something similar? Environment: ARS 8.1.1 Custom app Windows 2003 server BMC has, thus far, referred me to the OS team. The OS team, naturally, refers me right back to BMC. Can the ARSlist help me break this loop before I go fruity? Joel Joel Senderjdsen...@earthlink.net310.829.5552 _ <https://www.avast.com/antivirus> Avast logo This email has been checked for viruses by Avast antivirus software. www.avast.com <https://www.avast.com/antivirus> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Run process command fails
I’ll continue to push back to the OS team (makes the most sense to me, but I feel better with ARSlist confirmation of my suspicions) Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Monday, October 26, 2015 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: Run process command fails ** I'd also check to see if there has been any recent security patches put on the server. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, October 26, 2015 1:09 PM To: arslist@ARSLIST.ORG Subject: Re: Run process command fails ** Joel, There are two reasons I can think of that world cause the delete too fail 1. The user performing the command doesn't have access to singe past of the effort 2. The file in question I'd in use and cannot be deleted So, to eliminate 2, can you delete the file manually? Too eliminate 1, make sure file/directory permissions are correct On October 26, 2015 12:03:25 PM Joel Sender <jdsen...@earthlink.net> wrote: ** I’ve got a production server that suddenly started getting errors when running an external OS command. The escalation first executes “del /f filename.pdf” and then runs the command to (re-)create filename.pdf. The second command will fail if the file already exists, hence the need for the first command to delete. As of last week, the delete command fails, which causes the second command to also fail, and leave behind an inactive instance. The inactive instances took up all available memory and the server halts. The AR System and Windows logs just show that the two commands fail. Since no changes were made in ARS, I suspect the problem is in Windows. Anyone else see something similar? Environment: ARS 8.1.1 Custom app Windows 2003 server BMC has, thus far, referred me to the OS team. The OS team, naturally, refers me right back to BMC. Can the ARSlist help me break this loop before I go fruity? Joel Joel Senderjdsen...@earthlink.net310.829.5552 _ <https://www.avast.com/antivirus> Avast logo This email has been checked for viruses by Avast antivirus software. www.avast.com <https://www.avast.com/antivirus> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4830 / Virus Database: 4365/10845 - Release Date: 10/18/15 Internal Virus Database is out of date. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Run process command fails
I’ve got a production server that suddenly started getting errors when running an external OS command. The escalation first executes “del /f filename.pdf” and then runs the command to (re-)create filename.pdf. The second command will fail if the file already exists, hence the need for the first command to delete. As of last week, the delete command fails, which causes the second command to also fail, and leave behind an inactive instance. The inactive instances took up all available memory and the server halts. The AR System and Windows logs just show that the two commands fail. Since no changes were made in ARS, I suspect the problem is in Windows. Anyone else see something similar? Environment: ARS 8.1.1 Custom app Windows 2003 server BMC has, thus far, referred me to the OS team. The OS team, naturally, refers me right back to BMC. Can the ARSlist help me break this loop before I go fruity? Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Site Address
Rick, You’re looking in the wrong place. The site address is in the form SIT:Site. The People record has the SITE ID, which is used to read the address in SIT:Site and displays it along with the person record data. If an entire site moves (i.e. ‘Headquarters’ gets a new address), changing the Site Address in SIT:Site will be reflected when viewing People at HQ. If you need to move sites into different Site Groups or Regions, examine the spreadsheets for entering this data, as it’s a little more complex. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Trevino Sent: Thursday, October 22, 2015 4:58 AM To: arslist@ARSLIST.ORG Subject: Site Address ** I am trying to populate site address field in People form from external source. I am able to populate all the other location information except site address does not get populated, I tested from remedy import tool and that works fine, the site address get populated when I use site city, site street, site country and site zip code , but not from other external source Thanks, Rick _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Attachment from Siebel to Remedy
Just a thought; Try pushing/consuming your data to a join form that contains both the child & parent fields. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahamed Koya RC_SA Sent: Saturday, October 10, 2015 2:56 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment from Siebel to Remedy ** Dears, Any +vies? On Tue, Oct 6, 2015 at 4:35 PM, Ahamed Koya RC_SA <ahamedrem...@gmail.com> wrote: Hi Timothy , Sorry for the delayed reply, actually this email went to spam and i didn't see it. I am bringing the attachment directly to Change form, not the staging. I have created an attachment pool. Attachments are pdf, doc files, they are in BASE64 format which i believe and found in some places that it is accepted by Remedy. Yesterday as part of investigation, I tried the integration without attachment, still the fields were not getting updated. I found that the WSDL provided by siebel have child attributes and remedy is not accepting the fields which are in child attributes, it is taking only the values which are parent. How can I get along with this, any guidance will be a great help to resolve this issue first. On Thu, Oct 1, 2015 at 3:03 PM, Timothy Powell <timothy.pow...@pbs-consulting.com> wrote: ** Are you bringing the attachment in to an attachment field on a staging form? Directly to an incident form? Is this ITSM or custom? When the data comes over from Siebel, what does the attachment “look” like? In other words, what is the exact value being set in the attachment field? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahamed Koya RC_SA Sent: Thursday, October 01, 2015 3:12 AM To: arslist@ARSLIST.ORG Subject: Re: Attachment from Siebel to Remedy ** guys and gals... any inputs for mapping the fields for attachment, as I went through communities and google i found that three parameters are required for attachment. - attachment name - attachment size, - attachment itself. but i am stuck where to map the attachment size in remedy. any guide or help will ease my tension as we are nearing the dates. On Thu, Sep 17, 2015 at 10:34 AM, Ahamed Koya RC_SA <ahamedrem...@gmail.com> wrote: Hi Joe, Remedy querying Siebel’s WS and attempting to pull data(attachement) from Siebel. this is the scenario. On Wed, Sep 16, 2015 at 10:25 PM, tristan.rop...@t-online.de <tristan.rop...@t-online.de> wrote: ** Hi, both is poosible. Beside that, Siebel offers a Siebel Java API and Remedy a Java API, too. BR Tristan -Original-Nachricht- Betreff: Re: Attachment from Siebel to Remedy Datum: Wed, 16 Sep 2015 21:10:15 +0200 Von: Joe D'Souza <jdso...@shyle.net> An: arslist@ARSLIST.ORG ** What direction? Is it Remedy querying Siebel’s WS and attempting to pull data from Siebel? Or is it Siebel attempting to consume Remedy’s WS? I have not worked with Siebel specifically but have used WS’s with other technologies so might able to help you but need to know exactly what you are trying to attempt. Cheers Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahamed Koya RC_SA Sent: Wednesday, September 16, 2015 3:22 AM To: arslist@ARSLIST.ORG Subject: Attachment from Siebel to Remedy ** Hi Folks, Hope all are having a great day. Have anyone come across in taking attachment from Siebel to Remedy through Web services, I am stuck in the mapping part. Any help will be well appreciated. Regards, Ahamed _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Logout user after session timeout.
Abhishek, I don’t know if this violates the BMC EULA; you should check! In theory, you’re automating a user logout; which MAY be OK with the BMC license to which you have already agreed to comply. So, as an academic exercise: 1. Add a Global Date/Time (i.e. ‘LastAction’) field to all forms your users may use (home page, HPD:HD, etc.) 2. On each form create an active link that sets the Global ‘LastAction’ to $TIMESTAMP$ upon (almost) all actions (submit, modify, search, etc.) 3. Also on all the forms, create an active link that runs every 7.5 minutes (450 seconds). RunIf ($TIMESTAMP$ - ‘Last Action’ > (450)). If true: a. Run process SET-CHANGE-FLAG 0 (prevents “OK to Close?” prompt) b. Run Process PERFORM-ACTION-EXIT-APP Note this will increase processing overhead, as all users on ‘all’ forms will be running the A/L. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Abhishek Chaturvedi Sent: Monday, October 05, 2015 3:04 PM To: arslist@ARSLIST.ORG Subject: Re: Logout user after session timeout. ** Hi Misi, Thanks for your reply, I have a session timeout for 15 min and what i want is the user should be logged out immediately after 15 min cannot wait for 60 min, do you have any idea how this can be achieved out of the box or customized. Thanks, Abhishek On 06-Oct-2015 1:18 AM, "Misi Mladoniczky" <m...@rrr.se> wrote: Hi, You can lower the logout timeout to 1 hour, and if you set the same thing for the session timeout, you should get what you want. You can not lower the timeout below 1 hour, as this would affect license usage. If BMC lowered the minimum time, they would also need to increase their license fees to get the same amount of money from us. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Hi team I need to automatically logout a user after his session is timed > out, > do you have suggestions on this. > > Thanks, > Abhishek. > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Message at login page?
Rick is right, pop-up before login will require modifying .jsp. If you can wait until after the login, you can use an active link on the Overview console. To make sure it's only displayed once, you'll need to add a GLOBAL (specified by the Field-ID) field: 1. Add Global 'showit' , an enumerated field with 2 values: "Yes" & "No" a. Field default is "Yes" 2. Have an active link on OPEN: a. RunIf: 'showit' = "Yes" OR 'showit' = $NULL$ b. THEN: i. Set field 'showit' to "No" ii. Display your message (DO NOT SELECT MESSAGE TYPE OF "ERROR") HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Monday, September 21, 2015 12:18 PM To: arslist@ARSLIST.ORG Subject: Re: Message at login page? ** >From what I recall the application server is not involved in the MT login page (or logout page either) so you would have to modify login.jsp in some way to accomplish that. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Monday, September 21, 2015 11:30 AM To: arslist@ARSLIST.ORG Subject: Message at login page? ** Hi All, I was asked to look into the possibility of posting a message at the log. When the user goes to the log in either would be a message on the page sort of like when you get a failed authentication or need to enable pop's. Other option could be a pop to display the message. Hoping I can do something within the application and not have to do something on the mid-tier's themselves. Another option might be to display the message when the Overview Console is first displayed, but only that first time right after log in. ARS 7.6.04 SP5 Mid-Tier 7.6.04 SP5 Thanks Mark Mark Brittain Sr. OSD Systems Engineer ITILv3 Foundation, Continual Service Improvement NaviSite, Inc. - A Time Warner Cable Company mbritt...@navisite.com Office: 315.634.9337 Mobile: 315.882.5360 navsig _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
BMC BPPM Opportunity in Los Angeles, CA
I've been asked to recommend a good high end consultant for BMC BPPM for a long term project in Los Angeles, CA. If interested, please contact me off of the ARSlist (i.e. DO NOT hit 'Reply') at jdsen...@earthlink.net Cheers, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email has been checked for viruses by Avast antivirus software. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Ticket Data Migration from 7.5 to 8.1
Yes, rrrChive will do this just fine. I suggest you move the data in batches rather than all at once. rrrChive allows qualifications, so you can select the oldest first, in groups of less than 100k records each. Starting with the oldest records will reveal problems early in the process; for example, trying to bring in records with out of bounds values that WERE valid before changes. rrrChive also lets you set a maximum # of errors that will stop the process. By setting this to 10, you don't have the same error for 100k records and nothing copied. It's a very powerful utility, so RTFM, as the documentation is clear and comprehensive. During the week leading up to the final cut-over, run rrChive every night; the last update is only one day's activity, which will go very quickly. Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Saturday, November 15, 2014 8:57 AM To: arslist@ARSLIST.ORG Subject: Re: Ticket Data Migration from 7.5 to 8.1 I know others are going to say the same Go get RRR|Chive from http://www.rrr.se Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Patil Sent: Saturday, November 15, 2014 1:11 AM To: arslist@ARSLIST.ORG Subject: Ticket Data Migration from 7.5 to 8.1 ** Hi All, We are doing upgrading customer Remedy 7.5 to 8.1 Here is background - 1. Customer has 750GB-800GB transnational data of Incident, Change, Problem. 2. We are not doing in-place or staged In-Place upgrade. We will implementing new 8.1 system and migrating data from Remedy 7.5 to Remedy 8.1. 3. Core Req: 1 - Customer wants all historical data to be migrated into Remedy 8.1 along with work logs (with attachments), Related other tickets, task, SLA, Approvals (For change), audit log. 2 - Customer wants to retain old ticket number in system and dont want new ticket Id to be generated during migration process. Our Solution: 1. Using UDM we can import transaction data and disable new Id creation and can retain old ticket number however we cannot control on C1 to retain from old system. UDM approach has 64000 records limitation per batch so migrating 750GB will take months or may be years to migrate data. Is anyone has migrated ticket data using this approach, I would like to hear issues/challenges occurs during activity. As per BMC somehow they dont recommend it. Any suggestion or idea will be welcomed. Thanks Kiran Patil -- ? Regards Kiran Patil Mobile: +91 9890377125 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: What was the first ARS app you built?
Ooops, wrong event, wrong year. s/b Daughters’ Bat Mitvah – used again for son’s Bar Mitzvah. Sorry Historians, I actually met ARS in 1993. Is there an emoticon for egg-on-face? Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, November 12, 2014 6:53 PM To: arslist@ARSLIST.ORG Subject: OT: What was the first ARS app you built? ** Not my first app, but the most ‘different’, Before I got married in 1989 I wrote a wedding guest app. Parent form (aka ‘schema’) of invitations, responses, gifts received, thank you notes sent. Child form had attendees (multiple per invitation), food order and table assignment. The table assignment report got printed the most for the ‘revisions’ … Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ http://www.avast.com/ http://static.avast.com/emails/avast-mail-stamp.png This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
OT: What was the first ARS app you built?
Not my first app, but the most ‘different’, Before I got married in 1989 I wrote a wedding guest app. Parent form (aka ‘schema’) of invitations, responses, gifts received, thank you notes sent. Child form had attendees (multiple per invitation), food order and table assignment. The table assignment report got printed the most for the ‘revisions’ … Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 1:48 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** it it was branded 'Phoenix', then yes...that was the system :) On Wed, Nov 12, 2014 at 2:33 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** LJ was the the WCom system I eventually took over? -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, November 12, 2014 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: OT: What was the first ARS app you built? ** My first app was a rebuild of a custom HelpDesk we used internallyit was on 3.2...had tons of bells and whistles and did many things that tons of systems I've worked on since didn't do...was a healthy team and experience to start off my Remedy career...wow, it's been a long time. On Wed, Nov 12, 2014 at 10:27 AM, Jason Miller jason.mil...@gmail.com wrote: ** I thought I would start a side topic from the how fast could that be? thread. We have seen more and more out of the box ITSM installs in recent years and custom development appears to be less prevalent. Many of us started out building anything and everything under the sun. For me, I had just switch from working in an aerospace fabrication shop to my first IT job at a help desk. About 6 months in I became very interested in what else Remedy could do. As I learned more about what Remedy could do I really wished we would of had it at the job I had left. So with that my first app was one geared around running a fab shop. The app tracked customers, jobs/parts, equipment and staff. It could associate what machine a part is in and who is working on it. Also it could show the status of a machine so planners didn't schedule a job in a machine that was down for maintenance. Also you could not schedule machinists to a job if they were on vacation. It probably also had things like an email to the worker when a job/part was assigned to them. I have been trying to find the definition in recent years. I am sure I would get a kick out of how I built things back then. Jason _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice:: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OLD Midtier and New technology....
for a ‘hail mary’, try mid-tier version 7 Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, October 31, 2014 6:07 AM To: arslist@ARSLIST.ORG Subject: Re: OLD Midtier and New technology ** yeathat's probably not going to workI just tried adding an 8.1 to a 6.3 server I have here and got ARServer (server): ERROR (8203): The server's RPC version is not supported it's just too oldso yea...Firefox may be your only way out of the situation. On Fri, Oct 31, 2014 at 7:01 AM, LJ LongWing lj.longw...@gmail.com wrote: you could install Mid-Tier on new hardware without touching the old one at alljust to check to see if it works :) On Fri, Oct 31, 2014 at 6:57 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** I thought about it. But the server is in code freeze due to its advanced years and the fact that we're going to retire it soon. If I screwed it up, i'd be in a world of hurt. On Fri, Oct 31, 2014 at 8:04 AM, LJ LongWing lj.longw...@gmail.com wrote: ** This is a long shot, but, have you tried to check out an 8.1 sp2 mid-tier against that remedy server, it might alleviate the problems if you can get it to connect. On Oct 31, 2014 4:01 AM, Warren R. Baltimore II warrenbaltim...@gmail.com wrote: ** I'm hoping that there are some folks experiencing this. I've got a pretty old (and soon to be retired) ARS installation. ARS 6.3, Midtier 6.3, ITSM 6.3. The midtier is running on a Solaris box using Apache and New Atlanta. Recently, my organization decided that the bleeding edge of techcnology was a good place to go. So, as part of a refresh, they dropped Brand New Windows 8.1 machines on everyones desk. YAY! These machines are all using IE 11. Now, I have a small subset of users (at least the ones I know about) who are having a hell of a time with this setup. They are unable to log into our Remedy installation via IE. When they do, they get the following error: Caught excepetion undefined: undefined - TypeError: Object doesn't support property or method 'getAttribute'...AT: undefined A few of these people have been able to get by this error by clearing the cache, taking the site out of and then back into compatability mode. But with most, no amount of cajoling will get the site to run. My org is experimenting with putting Firefox out there, I'm hopeful that this will resolve the issue, but until then I'm stuck. Has anyone ran up against this issue? Were you able to get around it? Do you hate Win 8.1 as much as I do? Thanks in advance! -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: BPPM Requirement for 6 months based in LA
It's always hard to know what the locals mean.
I have no idea where the original poster is, but I do know of a large
project in Los Angeles, CA looking for BPPM talent.
Rate is 'all inclusive', meaning no budget for travel expenses.
Contact me OFF THE ARSLIST (i.e. Do Not hit 'Reply') if you're interested.
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 31, 2014 10:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: BPPM Requirement for 6 months based in LA
**
It is Friday after all.
LA as in Los Angeles?
LA as in Louisiana?
LA as in Latin America?
LA as in Laos?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kamiya Mehta
Sent: Friday, October 31, 2014 6:34 AM
To: arslist@ARSLIST.ORG
Subject: BPPM Requirement for 6 months based in LA
**
Hi all,
I am looking for a BPPM Resource to work for one of our customer in LA for 6
months. This will be to help them in their BPPM upgrade project.
Please let me know if anyone can be available asap to be based onsite.
Look forward to your response!
Regards,
Kamiya Mehta
Resource Consultant
Fusion Business Solutions (UK) Ltd.
Unit 1, Walbrook Business Centre
Green Lane
Hounslow, Middlesex
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Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
Just roundin’ up the usual suspects here:
Unless the message is specific about the resource to which you lack access
(usually it doesn’t),
try testing with an OS ‘admin’ User ID or
Check the java permissions on the client’s machine.
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Monday, October 13, 2014 10:29 AM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I did try quotes around the URL but it threw up an error. When I put in the
%20, etc. in the file name, I receive an Access Denied error.
Suffice to say, I am thinking this one is down to browser security.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, October 13, 2014 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I didn’t notice that, do you think the space may need to be URL-encoded into
%20? Personally I still think it’s the browser security but this is one other
trick to try, you’d have to add an extra action before the run process to do
the replacement but if that works then you would need to write (or find) a
function to URL encode all characters that are not HTML compliant.
-Rick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender
Sent: Friday, October 10, 2014 6:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I’m not sure if this is the issue, but since your address contains a BLANK,
have you tried quotes around the URL?
HTH,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Sadly, I tried that one.
Same issue – nothing happens in web browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 10, 2014 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith ksincl...@shoppertrak.com
wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\IT
file:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field
Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I’m not sure if this is the issue, but since your address contains a BLANK,
have you tried quotes around the URL?
HTH,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith
Sent: Friday, October 10, 2014 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Sadly, I tried that one.
Same issue – nothing happens in web browser.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Friday, October 10, 2014 3:23 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Why not just add the URL to a line of text on a button?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, October 10, 2014 3:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
Disclaimer: I haven't messed around with this for a while, so it might take
some tinkering.
Stuff below taken from here:
http://stackoverflow.com/questions/4679756/show-a-pdf-files-in-users-browser-via-php-perl
If you have PHP on your web server you can directly display a PDF doing
something like this:
?php
$file = './path/to/the.pdf';
$filename = 'Custom file name for the.pdf'; /* Note: Always use .pdf at the
end. */
header('Content-type: application/pdf');
header('Content-Disposition: inline; filename=' . $filename . '');
header('Content-Transfer-Encoding: binary');
header('Content-Length: ' . filesize($file));
header('Accept-Ranges: bytes');
@readfile($file);
?
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood
Sent: Friday, October 10, 2014 1:47 PM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
The last thing I want to do is muddy the issue, but this rings a faint bell
about browser security.
It has been awhile and I can't recall the specifics, but maybe it will jog
someone else's memory. It was something about trying to open a file on a local
path that the browser (by default) viewed as malicious activity and either did
nothing, or 404'd as a result.
It may not be applicable, but just in case.
-JDHood
On Fri, Oct 10, 2014 at 1:30 PM, Sinclair, Keith ksincl...@shoppertrak.com
wrote:
**
Using the URL directly in Chrome does work, also in IE. However, trying to call
it from an AL using the Perform…URL, etc. it doesn’t do anything. Driving me
nuts…
Logs still are showing that AL fired:
ActiveLink Start:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View
- Fri Oct 10 2014 12:25:25 PM ms 271
True actions:
action 0
Run Process: PERFORM-ACTION-OPEN-URL \\pwfil01\Public\IT
file:///\\pwfil01\Public\IT HD\DocTest\S80039514.pdf
ActiveLink End:- ST:SI-OpenSiteOther | ST:SiteInformation/Default Admin View -
Fri Oct 10 2014 12:25:25 PM ms 271
EVENT End:- Button/Menu Field | Site Other(536870948) |
ST:SiteInformation/Default Admin View Fri Oct 10 2014 12:25:25 PM
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, October 10, 2014 11:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: NOT SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
**
I just used the following url in chrome
file://server/share/something.log file:///\\server\share\something.log
if you try to specify the url in question, does it open manually? What does
the log show?
On Fri, Oct 10, 2014 at 10:43 AM, Sinclair, Keith ksincl...@shoppertrak.com
wrote:
**
Never mind, I stand corrected. This will work in the client tool but I cannot
get it to run in Chrome or IE10 for the life of me. IE10 does nothing. Chrome
opens up a blank window. All browser settings have been reset back to stock and
pop up blockers are completely off.
From: Sinclair, Keith
Sent: Friday, October 10, 2014 10:27 AM
To: arslist@ARSLIST.ORG
Subject: SOLVED: PERFORM-ACTION-OPEN-URL to open internal network site
I agree with Fred, as well.
Looks like the “file://” did the trick. I had forgotten that was an option for
browsers. Now my battle is for the file location folder permissions as I tried
it on a publicly accessible network directory/file and was able to open it, but
not my original document.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, October 10, 2014 9:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: PERFORM-ACTION-OPEN-URL to open internal network site
**
I agree with Fred
On Fri, Oct 10, 2014 at 7:54
Re: Automated use of the Data Wizard to rename multiple Companies..
Could be a feature, rather than a bug. If an update fails to complete, no more records should be processed until the cause of the failure is fixed. Or am I missing something? Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, October 02, 2014 2:48 PM To: arslist@ARSLIST.ORG Subject: Re: Automated use of the Data Wizard to rename multiple Companies.. ** I'm still looking at the option of an Escalation on the DLD:Lock table as suggested by Joel as it seems like it would work until a record fails to update through and through, where you'd get a lock created but not deleted. Never used Meta-Update - does it install over the AR System by installing a few forms etc.? Or is it a standalone tool that connects to the AR System database using the AR System API? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Thursday, October 02, 2014 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: Automated use of the Data Wizard to rename multiple Companies.. This is the type of task that Meta-Update can do for you quickly and easily. Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tanner, Doug Sent: October-01-14 17:46 To: arslist@ARSLIST.ORG Subject: Re: Automated use of the Data Wizard to rename multiple Companies.. ** Tried it in the past, No Luck, Let me know if you find the secret. Thanks, Doug From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Tuesday, September 30, 2014 8:04 PM To: arslist@ARSLIST.ORG Subject: Re: Automated use of the Data Wizard to rename multiple Companies.. ** Joe, Perhaps a staging form is needed: 1. Instead of trying to submit into DLD:SYS:DataWizAction, create a Staging form that can accept all the rename requests generated. It should contain the data you would push. 2. An Escalation on DLD:Lock runs if the Lock is OFF; to push a trigger [i.e. Status(7)=Go] to the 'first record found' in the Staging form. 3. Pushing the trigger to the Staging form starts the rename process filters, including the Lock that will prevent the next escalation from firing too soon. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, September 30, 2014 4:12 PM To: arslist@ARSLIST.ORG Subject: Automated use of the Data Wizard to rename multiple Companies.. ** Has anyone attempted this? Here is the challenge. I had attempted to use that Data Wizard to automatically rename a bunch of companies if the name in the AR System did not match the name for the same company from another system - both these systems related the Company records by the Corporate ID, which is the PK between the two systems for Company records. Just for the records the other system is not an AR System based system. So I have a AIE job looking up that other system, reading new company records or modifying existing company records. All this works fine except for the Company name (which is not a simple update to just the COM:Company form only. To update the bunch of other forms that may contain a Company field, for Company name changes I was using the Data Wizard in my workflow. However, the design of the Data Wizard is to process a single rename at a time and to lock the Wizard until that rename is done by creating a record in the DLD:Lock form. This lock record does not allow another record to be created in the DLD:SYS:DataWizAction form, if a lock record exists in the DLD:Lock form. The only way to rename a bunch of companies then is to individually rename each qualifying record. So obviously, I have to reconsider my previous attempt to push a record in the DLD:SYS:DataWizAction form
Re: Automated use of the Data Wizard to rename multiple Companies..
Joe, Perhaps a staging form is needed: 1. Instead of trying to submit into DLD:SYS:DataWizAction, create a Staging form that can accept all the rename requests generated. It should contain the data you would push. 2. An Escalation on DLD:Lock runs if the Lock is OFF; to push a trigger [i.e. Status(7)=Go] to the 'first record found' in the Staging form. 3. Pushing the trigger to the Staging form starts the rename process filters, including the Lock that will prevent the next escalation from firing too soon. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, September 30, 2014 4:12 PM To: arslist@ARSLIST.ORG Subject: Automated use of the Data Wizard to rename multiple Companies.. ** Has anyone attempted this? Here is the challenge. I had attempted to use that Data Wizard to automatically rename a bunch of companies if the name in the AR System did not match the name for the same company from another system - both these systems related the Company records by the Corporate ID, which is the PK between the two systems for Company records. Just for the records the other system is not an AR System based system. So I have a AIE job looking up that other system, reading new company records or modifying existing company records. All this works fine except for the Company name (which is not a simple update to just the COM:Company form only. To update the bunch of other forms that may contain a Company field, for Company name changes I was using the Data Wizard in my workflow. However, the design of the Data Wizard is to process a single rename at a time and to lock the Wizard until that rename is done by creating a record in the DLD:Lock form. This lock record does not allow another record to be created in the DLD:SYS:DataWizAction form, if a lock record exists in the DLD:Lock form. The only way to rename a bunch of companies then is to individually rename each qualifying record. So obviously, I have to reconsider my previous attempt to push a record in the DLD:SYS:DataWizAction form, as after the first record is pushed there, if there is another that the AIE job encounters that qualifies for a rename, it would fail to push a record in the DLD:SYS:DataWizAction form. How would you'll handle this if you'll were tasked to do the same thing considering that I cannot have it done simultaneously as the AIE job runs, but build a list of renames that need to be done, and then work individually on each record. Escalations would probably not be a mechanism to accomplish this as an Escalation would run over the whole list of companies to be renamed and attempt to create DLD:SYS:DataWizAction records one after the other and all records after the first record, subsequent records would fail. I was then thinking of some sort of a Filter loop or a server side table walk but have not got through that whole thought process yet... Any other possibilities I might be not looking at? My last option would be manually triggering each rename because I would like as little human intervention in the process as is possible - IF possible.. Cheers Joe _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Spoon 4.1.0 setting AR field 112 via the stream...
Rick, What versions are you running? Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Phillips Sent: Friday, September 26, 2014 9:45 AM To: arslist@ARSLIST.ORG Subject: Spoon 4.1.0 setting AR field 112 via the stream... Hi, I have a transformation that reads data from a custom join form, and during the transformation process, a 'constant' step sets f112 to the value 100020;10; The problem is that the output to AR leaves f112 null. If I set the output to Excel, I see the values set correctly in the column for f112. Can anyone tell me how to set a Remedy form's (in this case, FIN:Costs) f112 to any group value? Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Mid-Tier doesn't remember $LASTID$
Although I’ve opened a ticket at BMC, maybe someone in our community has solved this, so … Workflow works OK in Windows User Tool v.7.6 and current production Mid-tier v.7.6 on AR Server v.7.6. Workflow works OK in Windows User Tool v.7.6 on New AR Server V.8.1.01 201401281910 BUT The workflow fails in Mid-Tier v. 8.1.02 201408260235 on New AR Server. Logs reveal that the value of $LASTID$ is NULL in the Active Link action following a PUSH that creates a new record in another form. Logs also show a DISPLAY-ONLY field in the current form is NULL in an active link action following a Set Field in the previous action. In accordance with the documentation, the form action Results List field (1020) is present on both forms and is included, hidden, in all views. This problem is present on both the new production server, a ‘real’ machine (RM?), and the new test server, running on a VM. I was able to work around the $LASTID$ issue with a Global field, but couldn’t do that for the Display-Only set field not ‘sticking’. Anyone else seen this weirdness? Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Mid-Tier doesn't remember $LASTID$
Stand alone. Problem is submitting a ‘permit’ and the push to the ‘fee’ form. It’s like the Set Field value doesn’t ‘stick’ to the field. Probably NOT related to the famous ‘sticky bit’ sigh Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Thursday, September 25, 2014 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier doesn't remember $LASTID$ ** Is there a server group involved, or are these standalone servers? I ask because the sticky bit setting for Mid-tier changed in 8.x. Rick On Sep 25, 2014 6:15 PM, Joel Sender jdsen...@earthlink.net wrote: ** Although I’ve opened a ticket at BMC, maybe someone in our community has solved this, so … Workflow works OK in Windows User Tool v.7.6 and current production Mid-tier v.7.6 on AR Server v.7.6. Workflow works OK in Windows User Tool v.7.6 on New AR Server V.8.1.01 201401281910 BUT The workflow fails in Mid-Tier v. 8.1.02 201408260235 on New AR Server. Logs reveal that the value of $LASTID$ is NULL in the Active Link action following a PUSH that creates a new record in another form. Logs also show a DISPLAY-ONLY field in the current form is NULL in an active link action following a Set Field in the previous action. In accordance with the documentation, the form action Results List field (1020) is present on both forms and is included, hidden, in all views. This problem is present on both the new production server, a ‘real’ machine (RM?), and the new test server, running on a VM. I was able to work around the $LASTID$ issue with a Global field, but couldn’t do that for the Display-Only set field not ‘sticking’. Anyone else seen this weirdness? Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 _ http://www.avast.com/ This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Resolved Tickets
I agree with the previous responses: Closed is Closed – no re-opening. It sounds like you have a REQUESTER issue. Insisting upon re-opening the original will actually work against the Requester. A new, related case will first have to determine if the SAME problem has resurfaced. If the problem was, for example, the inability to print, the root cause may originally be ‘out of paper’, But the next occurrence could have been a lack of ink/toner, unplugged cable, or a broken printer. Even if it’s the same symptom root cause, a new ticket will create MORE visibility of a repetitive Problem than a re-open. Of course, if they insist and pull rank, open a Change Request to become LESS ITIL compliant see what happens ;-) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of JD Hood Sent: Thursday, September 11, 2014 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Resolved Tickets ** ...Thus, thinking to have a super button called reborn to allow super-admin to rollback , only the status, to 1-step before closed status, likely pending or wip. I knew it is evil, but... Any good suggestion, except open a new ticket. .. Well, when set to resolved, a timer initiates that will cause the system to automatically close the ticket after a number of days that you can configure (5, 10, 15, whatever # of days). In the meantime, the customer is sent a notification that the ticket is resolved and they should confirm the resolution. You can even add to the notification that the ticket will auto-close in x days to *remind* the customer. If they DO contact you within the time period and say the problem persists, then you can re-open from resolved (as it hasn't auto-closed yet). If they do not recontact you within the time period, the system automatically closes the ticket and you don't have resolved tickets sitting around forever. If they contact you after the resolved time limit expired and the ticket was auto-closed, then they *truly* need to open a new ticket. This should not be an issue as the new ticket can be related to the original and/or even *created* from the original. All of the above is available OUT OF THE BOX without any Dev-Studio/Development customization required, in the current version of Remedy ITSM. The alternative is that you have tickets sitting around in a resolved state potentially forever, forgotten and buried wy down in the results lists of years gone by. Besides, if there are more than x days between occurrences with no issues in between, is it truly the same incident or a (wholly separate, or recurring, or related) incident? Maybe it is, or maybe it isn't... I'm not sure of your situation... At some point, the business should be able to declare a ticket closed. Period. Fini. Done. I see no compelling business reason to re-open a closed ticket when you can leave them in resolved with ample opportunity for the customer to confirm and re-open within a *reasonable* amount of time. So, given all of the above, can you share the reason why your customer *must* be allowed to re-open a closed ticket? Thanks! -JDHood On Thu, Sep 11, 2014 at 11:41 AM, Omega LiPO omegal...@gmail.com wrote: ** Agreed, resolved:yes, closed:no. But... My client workflow, don't have resolved status. Thus, thinking to have a super button called reborn to allow super-admin to rollback , only the status, to 1-step before closed status, likely pending or wip. I knew it is evil, but... Any good suggestion, except open a new ticket. Many thanks, and sorry for shifting the original question. _ From: Rick Westbrock mailto:rwestbr...@24hourfit.com Sent: 11/9/2014 23:30 To: arslist@ARSLIST.ORG Subject: Re: Resolved Tickets ** I believe that you must open a new ticket and related it to the closed ticket. That helps build a history and provides impetus to possibly create a Problem record. I assume that you plan on re-opening the ticket by exporting to an ARX file, massaging the data and importing back into the system but I can’t tell you what side-effects that might cause. -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Omega LiPO Sent: Thursday, September 11, 2014 8:02 AM To: arslist@ARSLIST.ORG Subject: Re: Resolved Tickets ** What-if re-open a closed ticket insisted by customer as the symbol re-occurred. A bit of from the headline. Any suggested on rollback the status. Or any gotcha? Please be advised, many thanks // Omega LiPO _ From: Rick Cook mailto:remedyr...@gmail.com Sent: 11/9/2014 21:47 To: arslist@ARSLIST.ORG Subject: Re: Resolved Tickets ** Yes. Rick Cook On Thu, Sep 11, 2014 at 6:36 AM, Roger Nall arslist.n...@gmail.com wrote: ** For all of you working with ITSM Remedy, can a Resolved ticket be re-opened? Thanks, Roger
Re: Escalation qualification : DSO
I just want to chime in that rrrChive is my favorite utility! THANKS MISI I typically use bat files to run multiple CFG files sequentially. I used to run several at once, but the DB runs faster single threaded. Instead of ‘logfile = rrchivetest’, try AUTO. I had asked Misi to add this feature so that each CFG file produces a log file with the same name. THANKS MISI The naming convention is important to coordinate the CFG, LOGs and BAT files. For example, where the client id is “clnt”: clntgo.bat accepts 2 parameters: CGF-Number and the date/time (be sure the format can be used in a filename.) The command “clntgo 26 140910” runs rrrChive with “clnt_23.cfg” produces “clnt_23_140910.log” I would also use an ARS escalation to call the bat files, at least to ensure that ARS is up and running. The rrrChive error usually indicates a problem in the source server. Especially with older AR Servers that have been upgraded multiple times, data errors in ‘old’ records are ‘identified’ by rrrChive. If you look at the SQL tables for ‘sourceserver, Form1, entry=1522516’ you may find incomplete pieces of the AR record. It will also produce errors for Selection Field values that are no longer valid, but were when the record was created. The same goes for other field properties like length and min/max values. The first few runs (usually for SYNCTOTARGET) produce errors that require data clean-up in the source server. Once these are fixed rrrChive runs smoothly every time. HTH and THANKS MISI! Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, September 10, 2014 8:42 AM To: arslist@ARSLIST.ORG Subject: Re: Escalation qualification : DSO ** I know that Misi reads and replies to the list, but that is really a support question for RRRChive, and should be asked of the Developer directlyMisi is usually very good at responding on the list, but you may want to go to his website and ask directly there via the support link. On Wed, Sep 10, 2014 at 9:29 AM, MalviyaSaurabh malviya.saurab...@gmail.com wrote: I have managed to right a batch file which I have scheduled to run every 3 hours in task scheduler in windows VM. And it is working fine. But for few records I could see Deleted source=sourceserver, Form1, entry=1522516 rrrchive: 2014-09-10 12:07:02, type=ARS, level=ERROR, file=rrrchive.cpp, line=1116 ARDeleteEntry(server=sourceserver, form=Form1, entry=1522516) API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details ARStatusList: contains 1 messages Number: ARERR 302 Message: Entry does not exist in database Append: This might have happened because I closed the command prompt by mistake when I was testing the batch file on task scheduler. My question is if we can ensure in rrrchive config file that during MOVE. deletion from source should not happen until insertion in target form is not completed. I have already shared ny configuration. Urgent response is really appreciated. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Escalation-qualification-DSO-tp118847p118898.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Run Process fails without error message
Got a head-scratcher here: Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server. A filter executes a RUN PROCESS that issues an OS command that writes a PDF file. Everything was working fine for weeks, but this AM it failed. Filter logs show the command, but no results. To debug, the OS command was changed to ‘COPY file1 to file2’ This failed as well, again, without a log entry. We rebooted the server, without making any other changes, and now it is working. We replaced the COPY command with the original command, and it, too, is working. ALSO, this same server will sometimes fail to run ARPLUGINs (logging in shows an error), and a reboot fixes it, too. Has anyone else seen this strange behavior? My only workaround is to reboot every night. TIA, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Impact of renaming Sites in ITSM 7.6.04..
Have you considered creating Alias names for each site? It would be easier and safer than (hopefully) finding all the instances to be changed. You can use ARImport to bulk load the 'new' names (turn on logging and manually create one to see how to config the import data). HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Monday, August 04, 2014 3:53 PM To: arslist@ARSLIST.ORG Subject: Re: Impact of renaming Sites in ITSM 7.6.04.. ** That's something I may need to do too as its not a 1 rename if I have to do it. It would be a multiple rename. I prefer SQL too as its quicker and doesn't touch timestamps - not that timestamps is very important in this case but nonetheless.. I've never used the Data Wizard before for anything and only heard of its features so am hoping it would tell me enough of where to go to do what and I can take back enough with me to build a small script for that change if its deemed necessary.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Janie Sprenger Sent: Monday, August 04, 2014 5:50 PM To: arslist@ARSLIST.ORG Subject: Re: Impact of renaming Sites in ITSM 7.6.04.. ** We did this in 8.1 and opted to use SQL to do so. We considered an Atrium Integrator job and also the Data Wizard. While the data wizard feature allows you to rename one at a time, we had 140 sites that had to be updated to include a translated site name in a foreign language. We used a series of SQL searches and Data Wizard investigations to find all the tables where the site name was located, generally based on the field id. We don't have SRM installed and came up with 38 forms, 5 of which we actually had data in them. After we wrote and tested the scripts, we had some pretty basic usability tests that we put into place, all of which passed when we tested them. hth, Janie On Mon, Aug 4, 2014 at 10:29 AM, Joe D'Souza jdso...@shyle.net wrote: ** Has anyone gone through the exercise of renaming Sites for whatever reasons? I would like a comprehensive list of forms (both foundation and other ITSM/CMDB application data) it has an impact on? I may not have to actually do it, but I see it as a possible solution to an automatic feed of new SIT:Site data that we have a requirement for to reconcile older Site Names to new ones that may be created now or in the future so a duplicate won't occur. Joe _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when?
I can neither confirm nor deny landing Twinkies on light fixtures. As I can neither confirm nor deny landing foam rockets on the rafters of certain convention centers. However, if memory serves, I do remember lunch ‘downstairs’ overlooking SF bay at (almost) sea level … which indicates Burlingame, CA. I can confirm that I haven’t EATEN a Twinkie since I read the ingredients. ;-o Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, August 01, 2014 12:43 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** We weren’t banned that I know of, Joel? I seem to remember you claimed responsibility for those twinkies. No hotel in the Bay area told us to get lost when I said we were there for WW[RUG]. Surprisingly none of the hotels we used objected to the twinkie clause in the contract either that stated we could bring in up to 500 of our own for throwing purposes. [you may think I am kidding, but I did have that clause in the contract. It also stated we absolved the hotel for any liability from the resulting chaos]. The days of twinkie wars may be over, but at least the last few were very memorable. Of course, before 2007 there was never a twinkie thrown back at me.. but that is a tale for another Friday. Dan Ps. I was told by BMC that they are banned from BMC Engage, so I personally will not be actively involved in activity that might occur by others bringing them ….. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: August 1, 2014 1:57 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** Phil? ;-) On Aug 1, 2014 1:16 PM, Rick Cook remedyr...@gmail.com wrote: ** Perhaps the person who put them there could confirm which hotel banned us? ;-) Rick On Aug 1, 2014 10:13 AM, Shellman, David dave.shell...@te.com wrote: ** Dan, The photo of the Twinkies on the light fixture in the photos from RUG 2005 is also a clue that the event was on the west coast. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, August 01, 2014 12:57 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** I have been sent compelling information that has convinced me that it was DC in 2004. I will get our WWRUG web site fixed (LOL). So, we need 1994 for location confirmation, but likely it was Burlingame. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: August 1, 2014 12:17 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** Well we are down to two things: 1) Still need 1994 if anybody knows 2) DC 2004 or 2005? I think RUG was 2005, there was a WARUG in July 2004. Still looking for final confirmation Once those two are filled in I will repost for those that might care to know. Eventually it would be nice to fill in dates and all hotel names. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: July 31, 2014 1:21 PM To: arslist@ARSLIST.ORG Subject: Re: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** Dan, 2000 was Santa Clara ( my first Rug) 2004 was Washington DC ( my 2nd and last Rug) My boss went to 1999 and 2001 Oh guess why? Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Sent: Wednesday, July 30, 2014 3:57 PM To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: EXTERNAL: RUG UserWorld WWRUG Engage where were they when? ** Apparently a bunch of us old timers haven’t recorded where the conferences were held. I tried looking up old presentations but the templates didn’t say where. Obviously I know where the past 5 (2009-2013) and this year are\were. I have found some of the information for the following ones …. Can anyone fill in the following? 1993 Santa Clara Westin Hotel 1994 1995 Burlingame 1996 1997 1998 1999 DisneyLand 2000 2001 DisneyWorld Swan Hotel 2002 San Diego Synergy (sorry, it was a conference with some Remedy stuff) 2003 2004 2005 Washington DC 2006 San Francisco 2007 Vancouver 2008 NONE\Lisbon for Europe _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where
Re: Suppress Confirmation Popup
Ray, The problem is that fields are being modified when the row is selected. Turn on active link logging and see what modifications are being made 'upon row selection'. You might want to examine the need for the workflow that modifies fields on records being VIEWED, as it could be useless 'overhead '. If display-only fields are being modified, there's a field property that lets you turn off the change flag for each of them. Or, you can add an active link AFTER all the other workflow, the turn the 'Change_Flag' off (PERFORM) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Gellenbeck Sent: Tuesday, July 22, 2014 7:53 PM To: arslist@ARSLIST.ORG Subject: Suppress Confirmation Popup Environment: AR Server v 8.1 Situation: Using a Regular Form in Search Mode in a web browser Actions: Action 1. Search is executed on the form (either the Search button is pressed or the Run Process PERFORM-ACTION-APPLY Result 1. Form changes to Modify view as the contents of the top record in the results list are displayed Action 2. A different row in the Results table is selected Result 2. A popup windows asks (title)Confirm Save Request Do You Want to Save the Current Request? Yes No Cancel Desired Modification: Suppress Result 2 above so that no popup window comes up when selecting a different row I don't see a command for doing so. Does anyone know one? Alternately, is there a global/server setting that will suppress this (much less desired). Thanks in advance. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: PERFORM-ACTION-ADD-ATTACHMENT fails
Thanks to everyone who replied! I have decided to let the current transaction filters create the file and PUSH an entry (with the path file name in a text field) into the Attachment form. An escalation will run every 10 minutes to ping the attachment records without files attached, and trigger filters to run the ADD-ATTACHMENT process. After some investigation, it turned out that the users can easily tolerate the 10 minute delay. Sometimes you can't get there from here, but you can get there from somewhere else Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Monday, July 07, 2014 7:01 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT fails I do something similar in a single filter (I'm on Unix but the same Idea applies). (NOTE: No `! needed as all work is done in set fields) Here is the workflow I use. Set Fields Action: From Server : CURRENT TRANSACTION From Form : CURRENT TRANSACTION Set To Fields : $zTempAttachmentFileName$ = $PROCESS$ MakeAttachment.sh $SERVER$ $zTempFormName$ $Ticket ID$ Set Fields Action: From Server : CURRENT TRANSACTION From Form : CURRENT TRANSACTION Set To Fields : $zTemp WorkFlow txt1$ = $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 536870924 $zTempAttachmentFileName$ Run Process Action: Command Line : rm -f $zTempAttachmentFileName$ I think the basic differences are I have never used an attachment pool, I always use an attachment field Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hamilton, Scott Sent: Monday, July 07, 2014 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: PERFORM-ACTION-ADD-ATTACHMENT fails Joel - I appreciate that you are using all available avenues to pursue this problem. Has this problem been escalated within BMC? Thanks, Scott Hamilton Project Manager Information Technology Department City of Cambridge, MA 617-349-7718 -Original Message- From: Joel Sender [mailto:jdsen...@earthlink.net] Sent: Saturday, July 05, 2014 10:15 PM To: arslist@ARSLIST.ORG Subject: PERFORM-ACTION-ADD-ATTACHMENT fails I have an ongoing case for this at BMC, but maybe the ARSlist can shed some light... Using a development ARS 8.1.1 server on Windows Server with an MS/SQL back-end. Custom application, simple workflow: run a process to create a PDF file and then attach it to a record in an ARS form. I execute a Run Process to create a PDF file D:\$PerNumb$.pdf where the $PerNumb$ is correctly taken from the current record. The file is definitely created correctly. I then attempt to add that file into an Attachment Pool in a filter Run-Process action with this command: PERFORM-ACTION-ADD-ATTACHMENT 617001300 D:\$PerNumb$.pdf The field ID is for the Attachment Pool That failed, too. I then tried several iterations of filters with and without the Tick-Bang (`!), but no luck. I submitted a ticket to BMC when the 'Run Process' failed and they suggested that I use a Set-Field action instead. I tried the Set-Field in an Active Link that executed After-Modify - to ensure that the file was created in a filter before attempting the attachment. Using an integer field to accept the Exit Code, I set the field to $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 617001300 D:\$PerNumb$.pdf Same error in ALL cases: File pointer is NULL or invalid file pointer. (ARERR 295) Have I missed something basic? Has anyone gotten around this? Thanks in advance, Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
PERFORM-ACTION-ADD-ATTACHMENT fails
I have an ongoing case for this at BMC, but maybe the ARSlist can shed some light... Using a development ARS 8.1.1 server on Windows Server with an MS/SQL back-end. Custom application, simple workflow: run a process to create a PDF file and then attach it to a record in an ARS form. I execute a Run Process to create a PDF file D:\$PerNumb$.pdf where the $PerNumb$ is correctly taken from the current record. The file is definitely created correctly. I then attempt to add that file into an Attachment Pool in a filter Run-Process action with this command: PERFORM-ACTION-ADD-ATTACHMENT 617001300 D:\$PerNumb$.pdf The field ID is for the Attachment Pool That failed, too. I then tried several iterations of filters with and without the Tick-Bang (`!), but no luck. I submitted a ticket to BMC when the 'Run Process' failed and they suggested that I use a Set-Field action instead. I tried the Set-Field in an Active Link that executed After-Modify - to ensure that the file was created in a filter before attempting the attachment. Using an integer field to accept the Exit Code, I set the field to $PROCESS$ PERFORM-ACTION-ADD-ATTACHMENT 617001300 D:\$PerNumb$.pdf Same error in ALL cases: File pointer is NULL or invalid file pointer. (ARERR 295) Have I missed something basic? Has anyone gotten around this? Thanks in advance, Joel Joel Senderjdsen...@earthlink.net310.829.5552 --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Not so important RANT: CTM:PeopleTravelProfile data could be better organized..
Good Point! I thought they were saving it for Y3K Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Tuesday, July 01, 2014 10:33 AM To: arslist@ARSLIST.ORG Subject: Re: Not so important RANT: CTM:PeopleTravelProfile data could be better organized.. Maybe they were planning on re-using the Y2K field as a Unix 2038 field? ;) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Tuesday, July 01, 2014 11:35 AM To: arslist@ARSLIST.ORG Subject: Re: Not so important RANT: CTM:PeopleTravelProfile data could be better organized.. ** That's still not as bad as having the Y2K Compliant? field in the Asset forms. Still. Rick -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Tuesday, July 01, 2014 11:29 AM To: arslist@ARSLIST.ORG Subject: Not so important RANT: CTM:PeopleTravelProfile data could be better organized.. ** This form has a all eggs in one basket kind of a design which I personally do not think is quite as useful as if the data was separated a little. What I mean is this one form has all this information: 1) Only up to 3 Credit Cards 2) Only up to 3 Hotels 3) Only up to 3 Airlines 4) Only up to 3 Rental cars (already see my point?) 5) Obsolete information like if you prefer an airline that allows smoking (what airline does that these days anywhere in the world for over a decade now?). This field should have been hidden if not deprecated. More important is that all this information is collected in one record I do not think its quite a flexible design for that. First off one is limited to just 3 credit cards, hotels, airlines and rental car options, when in reality, there could be more. Secondly, I know many frequent business travelers who use a separate credit card for hotels, airlines and sometimes even rental cars cards issued by each of these travel companies. Which means while booking Hotel 1 one might need to use a specific credit card, while hotel 2 another specific card. Same goes for airlines and rental cars. It might have been much better to have separated each hotel, rental car and airline to a record and then connect them all to a parent record. And have alternate credit card(s) for each of those records just in case the primary one intended for that specific use is out of balance or has expired or lost or stolen. Not that anyone uses this form that I know of, but ... Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Developer Performance Metrics
Folks, This reminds me of the story of IBM hiring Microsoft to develop an OS for what became ‘personal computers’. Big Blue wanted to pay MS for the new OS based upon the number of lines of code delivered. MS (Bill?) said that 3 three elegant lines of code should be worth the same, or more, than the same function done in 100 lines. IBM insisted on their metric, and that, my friends is how “PC-DOS” became (begat?) “MS-DOS”. I suggest that the proper metrics for developers would be: 1. Does it work? Precisely measured with ‘testing’ 2. Was it delivered on time? Easily measured with a calendar (or stopwatch) 3. Was it delivered within budget? Might require a spreadsheet IMHO, the number of ARS objects, lines of code, characters in a document, or the angle of the sun - all fail to identify the important metrics. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: Tuesday, June 03, 2014 6:01 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Developer Performance Metrics ** Dave, Ok, fair enough. And I agree there are a lot of qualifications/considerations. I'm seeing now, though, that I posed too broad (and sensitive) a question. Let me try a different angle on this, which should be sufficient for my needs: On a good day, and if it's all you had to do, about how many workflow objects (AL's, filters, escalations) can you create (minimum, maximum, and average)? For me, if it's very complex workflow, it might be as low as 15-20 objects. On the other hand, if it's a highly mechanical operation - e.g. I need to replicate the same On Return active link that perhaps calls a common guide across all the fields of several forms, so I'm only changing the field id and doing a Save As - it might get up to a few hundred (say one/minute). But even on my worst day and the most complex workflow it's not going to be just one object on the low end, and it's never going to be a thousand on the high end. So for me, min to max, my answer would be 15 to, say, 400. And, on average, I'd say it's probably around 30 or so. So, anyone willing to answer, I'd appreciate the data points. Thanks, Charlie On Tue, Jun 3, 2014 at 4:44 PM, Shellman, David dave.shell...@te.com wrote: Charlie, Being an AR System admin is not about how many active links or filters or fields one can put together in a day. Do they work as intended? Are the permissions right? If they are not working as intended how well does the individual do to figure out what is not right and correct the problem. Is it entirely new workflow or is the individual adding to something another person put together? Or they finding and correcting issues and with existing workflow. If you count workflow objects one could do coding to meet that criteria. On the other had they could be efficient and combine three actions into one filter instead of three. Finally there is more than one way to create code within the AR System. One individual could do something one way and another individual completely different. Both ways meet the design requirements. Dave On Jun 3, 2014, at 5:46 PM, Charlie Lotridge lotri...@mcs-sf.com wrote: ** Hi all, I'm curious...what are your opinions about what might be useful metrics to use to judge the performance of Remedy developers? To narrow the conversation a bit, let's just talk about during the creation of a new custom application, or custom module to an existing application. In other words for code generation. So for example, you might tell me that a good developer can create at least 50 logic objects (active links/filters/escalations) in a day. Or create format one form/day. What are you opinions? Thanks, Charlie _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Map TIMESTAMP keyword as default value for PDT Variable
Just a guess (not near a server right now): $\TIMESTAMP$ Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Dinesh Kumar Sent: Wednesday, March 26, 2014 8:23 AM To: arslist@ARSLIST.ORG Subject: Re: Map TIMESTAMP keyword as default value for PDT Variable ** Hi Chris, If you change request directly goes to implementation phase means You can try $TIMESTAMP$ + 3600 . Thanks, Dinesh kumar. On Wed, Mar 26, 2014 at 6:12 PM, Danaceau, Chris chris.danac...@finra.org wrote: ** No luck? Still converts to the literal Timestamp, just in double quotes. -- Thank You, Chris Danaceau FINRA 240-386-6728 (desk) 301-367-8949 (cell) Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 26, 2014 12:51 AM To: arslist@ARSLIST.ORG Subject: Re: Map TIMESTAMP keyword as default value for PDT Variable ** Try putting it in double-quotes: $TIMESTAMP$ HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Tuesday, March 25, 2014 11:22 AM To: arslist@ARSLIST.ORG Subject: Map TIMESTAMP keyword as default value for PDT Variable ** Hi Listers, I'm trying to map the current $TIMESTAMP$ as the default value for a variable that maps to the Scheduled Start Date on a Change Request ticket created from a Service Request. If I use $TIMESTAMP$ it is converted immediately to the current Timestamp. Obviously not what I want. I'm trying to get it to convert at runtime. If I use $\TIMESTAMP$ the application doesn't know what to do. I get the following from the process Error dialog: 1441138: , The scheduled start time comes before the earliest start time or the requested start time. Correct the data before proceeding.; The application apparently doesn't know what to do with that either.Any ideas to effectively set the current $TIMESTAMP$ each time the PDT is called? I'm on an OnDemand environment, SRM 7.6.04. -- Thank You, Chris Danaceau FINRA Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ _ http://www.avast.com/ http://static.avast.com/emails/avast-mail-stamp.png This email is free from viruses and malware because avast! Antivirus http://www.avast.com/ protection is active. _ARSlist: Where the Answers Are and have been for 20 years_ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image003.png
Re: How can I increase user adoption?
Hi Rick! Claire Joe are (as usual) on the right track. The bottom line is 'WIIFM' - What's In It For Me. The only way to get user buy-in is to show them how the change will help them. Better justification for more staff; verification of current effort; fewer clicks to accomplish something; time saved (more coffee breaks), etc. You goal is to understand how the change helps them sell it (i.e. web instead of WUT mean less overhead better GUI tool). A secondary point would be how the change helps the enterprise/employer HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Wednesday, March 26, 2014 11:11 AM To: arslist@ARSLIST.ORG Subject: Re: How can I increase user adoption? ** Rick, You have sort of answered your own question. Making the Remedy application web driven, would certainly get a more positive response from your UNIX users. Is your application mobile enabled? That could be another great tool. While many users may complain of yet another fat tool on their PC's they probably will have less to complain if they have to install an application on their mobile device, especially if that mobile device they use is a corporate device. Another approach is customizing your application to make it partially email driven wherein you let the users interact with the application through emails. The other are management strategies like that what Sanford pointed out. Try getting management that have control on company or department policies involved and explain to them the need for driving the users to use the application and its benefits. That usually is the biggest game winner. There could be no other more powerful tool than enforcing a policy - afterall that would mean it would make it an official part of their day to day activities. Work out an incentive program. One that comes to mind is awarding the most responsible user of the month an iPad or an Android tablet that he is given to use to keep, if your company loans such devices to users to perform tasks when on the move. I might call that program RUM J - Responsible User of the Month.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Wednesday, March 26, 2014 1:29 PM To: arslist@ARSLIST.ORG Subject: Re: How can I increase user adoption? Find the most overworked group. The one that really needs additional staff and are not able to provide proof. Tell them that if they document what they do, incidents and requests, they stand a better chance of getting new team members than without back-up documentation. We have several teams here that were able to hire new FTE because they had proof of all the work they do! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, March 26, 2014 10:48 AM To: arslist@ARSLIST.ORG Subject: How can I increase user adoption? ** Howdy list! I recently came into a new environment where the user base (IT users only) are not very inclined to use Remedy unless they absolutely, positively must (such as for change requests). I am looking for any ideas to help me increase user adoption across the IT department which happens to have lots of *nix people who have a built-in bias for a CLI (so any GUI will have an uphill battle). Unfortunately our environment is ARS 7.1 with ITSM 7.0.3 so that's sort of strike one against me. It appears that most users are still using the Windows User Tool (WUT) which in my mind is strike two since we are living in an era of browser-based apps and in general the WUT interface just looks old. IMO users are missing out on opportunities for tracking and metrics that could be very useful for them just because they dislike the UI. I am thinking that maybe as I get to know my user base I try to push them towards the mid-tier as a first step, that is one less fat client running on their desktop. I am hoping to get the upgrade project to 8.1 into the initial planning stages soon but it will be quite a while before we are ready to start any actual work. (On a side note my plan is to stand up a fresh 8.1 server, copy over/recreate our customizations (as overlays where necessary) and then migrate the data using rrr|Chive.) In the meantime is it worth investigating the possibility of running a newer version of mid-tier against my 7.1 app server? I'm not sure if there are any visual or usability enhancements to be gained by doing so and don't want to waste time looking up compatibility charts if there's little to no improvement down this path. Any and all suggestions are welcome and feel free to toss a raspberry my way for still being on 7.1 (long story that I don't want to relate, suffice to say that I inherited the environment as did my predecessor.) I did start
Re: Map TIMESTAMP keyword as default value for PDT Variable
Try putting it in double-quotes: $TIMESTAMP$ HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Danaceau, Chris Sent: Tuesday, March 25, 2014 11:22 AM To: arslist@ARSLIST.ORG Subject: Map TIMESTAMP keyword as default value for PDT Variable ** Hi Listers, I'm trying to map the current $TIMESTAMP$ as the default value for a variable that maps to the Scheduled Start Date on a Change Request ticket created from a Service Request. If I use $TIMESTAMP$ it is converted immediately to the current Timestamp. Obviously not what I want. I'm trying to get it to convert at runtime. If I use $\TIMESTAMP$ the application doesn't know what to do. I get the following from the process Error dialog: 1441138: , The scheduled start time comes before the earliest start time or the requested start time. Correct the data before proceeding.; The application apparently doesn't know what to do with that either.Any ideas to effectively set the current $TIMESTAMP$ each time the PDT is called? I'm on an OnDemand environment, SRM 7.6.04. -- Thank You, Chris Danaceau FINRA Remedy FAQ http://wiki.finra.org/confluence/display/TechOpsCtr/Remedy+FAQ Confidentiality Notice: This email, including attachments, may include non-public, proprietary, confidential or legally privileged information. If you are not an intended recipient or an authorized agent of an intended recipient, you are hereby notified that any dissemination, distribution or copying of the information contained in or transmitted with this e-mail is unauthorized and strictly prohibited. If you have received this email in error, please notify the sender by replying to this message and permanently delete this e-mail, its attachments, and any copies of it immediately. You should not retain, copy or use this e-mail or any attachment for any purpose, nor disclose all or any part of the contents to any other person. Thank you _ARSlist: Where the Answers Are and have been for 20 years_ --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Notification issue
Ron, Try these steps: 1. The next time a User's record become none, check the Last Modify BY, DATE. This could show who, or most probably WHAT process, changed the records. 2. Turn on server Escalation logging, as your gremlin is probably an escalation that gets 'fed' (run) after midnight 3. Add a filter that runs whenever the Notification field (DB.Notification != Notification) is changed. The filter action could send you a notice with the $USER$ making the change. 4. As a temp fix, add an escalation to set the notification to 'Email' (If set to 'None'). Schedule it for after the last over-night activity completes. Happy hunting, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Young Sent: Friday, January 10, 2014 11:11 PM To: arslist@ARSLIST.ORG Subject: Remedy Notification issue (7,6 user, 8.1 Dev) Wierd issue! On Over the holidays one of our departments stopped receiving notification from when a work ticket was assigned to their group. I checked all the users in that group and their notification was somehow changed to none...not alart nor email. Theya are usually set to email so I changed it to notification = email. I got a response from several in the group that it was working great on Jan 6. Then yesterday I was at an off site meeting and then today I was off so I was not able to touch anything at all on Remedy. Thing is, several of the people let my group know that they stopped receiving notifications again. Our dept.'s team-lead went in and looked at their accounts and they were all set to none again. She changed it back to email and it worked again with no problem. My question is...is there a gremlin that mysteriously changes this stuff or what could be the case..what should I look into and how can I make it stick permanently? I'm at a loss on this one. Has anyone seen this type of issue? Thanks, Ron Young ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transport files to a mainframe
Carol, In ARS, use a filter to create a report and save the report to a file. Give the mainframe access to the directory, and it can read it via ftp. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carol Carnevali Sent: Saturday, December 14, 2013 12:51 PM To: arslist@ARSLIST.ORG Subject: Re: How to transport files to a mainframe Hi Joel, Thanks for the response. FTP would work and I already have that set up on the app server. Can you explain how ARS can write to a directory that the mainframe could read? That's the missing link for me. Thanks! Carol ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to transport files to a mainframe
Carol, It depends upon your access to the mainframe. ARS can send an email, write to a directory that the mainframe can read (i.e. via FTP), publish a web service, etc. It might be best to ask the mainframe team how they prefer to receive it. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carol Carnevali Sent: Friday, December 13, 2013 1:38 PM To: arslist@ARSLIST.ORG Subject: Re: How to transport files to a mainframe It needs to be an automatic process on the creation of a Change record. We need a file for every record. I know how to trigger the file, run a report and get it into the right format, but I'm just exploring options on how to get it to the mainframe. Thanks!! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need help to resolve this issue
Maybe: 1. Check to see if workflow is pushing to another form, which could be the Field 1 in the error 2. Verify workflow isn't attempting to write to Field 1: 'pushing all fields' shouldn't include Field 1 Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Friday, October 18, 2013 10:55 AM To: arslist@ARSLIST.ORG Subject: Re: Need help to resolve this issue ** Hello , Request ID (ID is 1) has three permissions i.e. Submitter ,Public and Assignee. Whereas user (created for this email interface) has admin permission and fixed license. Regards, Amit B. On Fri, Oct 18, 2013 at 1:51 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Did you make sure that at least one security group the email account has access to field 1 on the form? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Friday, October 18, 2013 10:43 AM To: arslist@ARSLIST.ORG Subject: Need help to resolve this issue ** Hello All, We have structured email interface (using template) .We are on ARS 7.1 version. It was working fine till yesterday but it is not working. Whenever we are sending email to particular mail id and when that email template gets parsed ,i am getting following error : You do not have write access (at create time) to field 1 We have already check user which is created for this email interface and that user has fixed license. I have already restarted email engine as wel las ar server successfully. Could you lease help me to resolve this issue? Regards, Amit B _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Is it just me or is BMC Developer Studio full of bugs?
I have an open issue with BMC Support regarding forms definitions imported by DevStudio. On two separate servers, importing a custom form works until the AR server is rebooted. After that the form is listed in DevStudio until an attempt to open it, which fails with 'form no found', then it is no longer listed. Attempting to import the form, with or without, overwrite fails with a violation of a unique index. Running 'checkdb' reveals a high number of errors. BMC said they have seen this behavior before, but are treating this case as if it was their first encounter. Since these are new servers running ARS 8.1, and the only activity has been to import the custom applications and data, without any ITSM modules, my feeling is that the DevStudio import is the source of the problem. I'm told BMC support is attempting to recreate the problem ... Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, July 25, 2013 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? Just running it on a local laptop, connected to the ARS servers over VPN, is slow to do some tasks (like right clicking and waiting for the menu to open) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Thursday, July 25, 2013 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Is it just me or is BMC Developer Studio full of bugs? -Original Message- On 7/25/13, Tauf Chowdhury wrote: Lisa, Can you expand on this? Are you saying that for on demand, you connect to a dedicated server running Dev studio and the WUT? Is that server on prem or in the BMC cloud? BMC Cloud - customers who use a dedicated VPN can run DevStudio locally apparently, but it doesn't work with the bog standard cisco client. You have connect to the BMC VPN, then remote desktop to a BMC jump server and from there to the BMC tools server which is on the same subnet as the various Remedy servers. DevStudio runs okay-ish well when no one else is on the tols box but a couple few users and it grinds to a halt...it's not a way to develop for the impatient... ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
ARS 8.1 Can't Save/Open Forms
ARSListers, I'm wondering if anyone else has seen this: Clean install of ARS 8.1 on Windows Server and MS/SQL on separate machine. Using custom applications only, imported a display-only form with an 'Applications List' field. It worked at first, but then gave an internal error. No messages in the ARS logs While waiting for a solution from BMC Support, I created a view with Buttons Active Links to replace the AppList. Buttons were working fine, so I ended my day with a definition export and a reboot of the ARS server. Next morning the form was 'not found'. In dev studio, the form was on the list, but opening it gave a form not found on server message; then it wasn't on the list. Attempted to import the definition, with 'overwrite', but generated an error that the form was violating a unique index. I found a read-only entry in the AR System Metadata form, but the 'overwrite' option didn't help the import. I edited the form name in the definition file, tried to import, and got the same 'unique index violation' error. Now the AR Server won't accept any imported forms, including UN-edited definition files. And a second AR Server (dev) is showing the same symptoms. BMC Support has the definitions and logs, however, they said that they have seen this before. So . anyone solved this already? Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Escalation to update all of my people records
If memory serves . 1. Unhide (reveal?) the field 2. Use a Mod-All to set it to a trigger value (i.e. Trigger) 3. Use an escalation that runs if YourField = Trigger than set YourField to company/department/organization Even if you forget to turn off the escalation, it will calculate each record only once HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Tuesday, May 21, 2013 5:21 PM To: arslist@ARSLIST.ORG Subject: Esclation to update all of my people records ** Good evening all, As I get older I forget the simple things. I created a filter to update a hidden field on the people form with a combination of company/department/organization, for a license tracker I am evaluating. Well I thought (again old age) that if I did a modify all from the user tool the filter would fire. I forgot that filters don't fire when using a modify all from the user tool. So I need to ask, what is the easiest escalation that I can create to update all of my enabled user records? An old man thanks you, Howard Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hrich...@richter-home.net Linkedin profile http://www.linkedin.com/in/hbr4270 Please consider the environment before printing this message _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Modifying Incident
Or, Open the form in DevStudio and enable Menu options: Mod All is probably unchecked. Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of rahul bose Sent: Wednesday, May 08, 2013 8:54 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying Incident ** If the modify All option is greyed out, it has to be a permission issue. Check if you can add Incident Master permission to your profile and then try to use this function. Regards, Rahul On Wed, May 8, 2013 at 12:17 PM, Govind M govind@wipro.com wrote: ** Pavan, You can relate a pending incident with any incident. But I guess if you have related with one incident using original of / duplicate of, the same incident you can't relate with other one. I just tried now and it resolved the related incident without any error. Regards, Govind From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pavan agrawal Sent: Wednesday, May 08, 2013 12:04 PM To: arslist@ARSLIST.ORG Subject: Re: Modifying Incident ** Hi, Thanks for your response. But I've tried both ways i.e selecting the incidents and then Tools-- modify all but modify all option is disabled in my case and another one that relating the incidents but upto my understanding we cannot relate the Pending incidents. I'hv tried this also and at this time it is showing me error. On Wed, May 8, 2013 at 11:45 AM, Govind M govind@wipro.com wrote: I hope this will help incase if you want to resolve the pending incidents. You can try using relationship tab. Go to the incident A which you want actually to resolve and relate all the pending incidents using original of type like below. On resolving incident A, it will resolve all the pending incidents. But pls check your Filter API timeout. There is an unsaid constraint on the number of incidents to relate for resolving related incidents. I tried this in 7.1 for resolving 240 incidents but ends with Filter time out error. Current request : incident A original of related incident B Govind -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pavan Agrawal Sent: Wednesday, May 08, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Modifying Incident Hi, I know that what I am going to ask is silly.. Is there is any functionality in Incident mangement to modiyf all the pending incident by modifying only one incident.. Actually what i want to do is to modify the status of all the pending incident by modifying the status of only one incident Currently we are using 7.0 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Where the Answers Are, and have been for 20 years Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com http://www.wipro.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com _ARSlist: Where the Answers Are and have been for 20 years_ -- Your's Sincerely Rahul Bose _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where
Re: Atrium Upgrade to SP4
You could try an OS file system LINK from the bad address to the new. Create /appl/BMC/AtriumCore/aie/service/datadata/NewTCNZ_ComputerSystem In it put a link (disk mapping?) to /appl/BMC/AtriumCore/aie/service/data/NewTCNZ_ComputerSystem Also add a file with a text explanation as why the link exists (i.e. README.txt) HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis Sent: Sunday, May 05, 2013 6:50 PM To: arslist@ARSLIST.ORG Subject: Atrium Upgrade to SP4 Completed an upgrade of Atrium to SP4 last week and have gone to verify the aitrium integration engine and have noticed that post upgrade the file name path in all our mappings for any of our data exchanges has changed. For example pre upgrade the path to where the data file was located was specified in the mapping as: /appl/BMC/AtriumCore/aie/service/data/NewTCNZ_ComputerSystem Post upgrade the path specified is now: /appl/BMC/AtriumCore/aie/service/datadata/NewTCNZ_ComputerSystem It's changed everything to look up everything in a folder called datadata which doesn't exist. I'm now stumped as to how to correct this. I can export everything out of one of our NPE environments and place over the top. I can export everything to an .arx file and manually amend the entries and then import them back in. IS there any better way of correcting the file name path in a mapping? Anyone know why this happened? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Values in the Column didn't appear
Validate that the user has access to the fields on the table’s form. Also check permissions on the table’s columns HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 4:46 AM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** No the field length is 254 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com http://www.vodafone.com.eg/ Vodafone http://www.vodafone.com.eg vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jlbess Sent: Wednesday, April 10, 2013 1:34 PM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** What's the data length of the field? If you add a field greater than 254 characters to a table, it doesn't display any data. Jason Bess On Apr 10, 2013, at 6:37 AM, Heba Hashem, Vodafone Egypt heba.has...@vodafone.com wrote: ** Yes, because when I double click on the record, the record with this data appeared. Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com http://www.vodafone.com.eg/ image001.gif http://www.vodafone.com.eg vodafone.com.eg This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ankita Pankaj Sent: Wednesday, April 10, 2013 11:17 AM To: arslist@ARSLIST.ORG Subject: Re: Values in the Column didn't appear ** Hi Heba Hashem, Are you sure that you are looking at the same record in table as in backhand form ? for instance include some unique ID field(Request ID) in table as column then compare your table data with form data. On Wed, Apr 10, 2013 at 2:38 PM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** Your question is not clear, would you please explain little further. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Heba Hashem, Vodafone Egypt Sent: Wednesday, April 10, 2013 2:10 PM To: arslist@ARSLIST.ORG Subject: Values in the Column didn't appear ** Dears, Please I need support as there is tables in customized form view another form. In specific column its vales didn’t appear although there is a value in this field in the form. BMC Remedy 7.6.04 Heba Hashem SYSTEM ANALYST Customer Management Vodafone Egypt Telec. SA Mobile: +20 (10) 07033053 Email: heba.has...@vodafone.com http://www.vodafone.com.eg/ vodafone.com.eg http://www.vodafone.com.eg/ This message and any files or documents attached are confidential and may also be legally privileged, protected from disclosure and/or protected by other legal rules. It is intended only for the individual or entity named. If you are not the named addressee or you have received this email in error, please inform the sender immediately, delete it from your system and do not copy or disclose it or its contents or use it for any purpose. Thank you. Please also note that transmission cannot be guaranteed to be secure or error-free. http://www.vodafone.com.eg/ http://www.vodafone.com.eg/ * http://www.vodafone.com.eg/ The content of this document is classified as Vodafone Egypt S.A.E. Confidential and Proprietary Information. http://www.vodafone.com.eg/ The recipient hereby is committed to hold in strict confidence the contents of this (e-mail, document, information) and not to disclose to any third party without the prior written consent
Re: Write permissions errors with read (floating) license (OT)
Mr. Easter, In regard to your new email address: YAHOO, David is still with us! Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Easter Sent: Monday, April 08, 2013 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Write permissions errors with read (floating) license ** Your submitter mode is probably the culprit. The Submitter Mode options are: * Locked — Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. * Changeable — Requires users to have a write license to change any record, including requests for which they are the submitter. https://docs.bmc.com/docs/display/public/ars81/Enabling+submitters+to+modify+requests If you have it set to Changeable, then users without a write licenses cannot modify records - even their own. Thanks, -David J. Easter From: Joe Castleman joe.castle...@gmail.com To: arslist@ARSLIST.ORG Sent: Monday, April 8, 2013 1:16 PM Subject: Re: Write permissions errors with read (floating) license Yes, among other things we are fetching the ordinal date and populating the home page. There are push fields on window open actions from the Home Page, though certainly not to all of the fields for which it is giving us errors. I did notice a discrepancy between the legacy server and the new server, old server had submitter mode = locked and the new one had submitter mode = changeable. When I have a chance to reboot I'll change it to locked, at least for consistency's sake. But I'm not sure whether it would make a difference in this case? Interesting note about the license allocation circa 7.6, because even when people don't get ARERR 331, they are acting like the float-read-warning is totally unfamiliar to them. But we have the same number of floating licenses, and users, that we always did. If I can get my mind unwrapped around the wheel I'll take a look through the user log file. Thanks, Joe On Mon, 8 Apr 2013 21:07:24 +0200, Misi Mladoniczky m...@rrr.se wrote: Hi, The FLOAT-WRITE is grabbed as soon as the user performs any activity. The FLOAT-READ-WARNING is not displayed until the user tries to save something requiring a FLOAT-WRITE. And it is only displayed the first time this happens. If you get message as soon as you login, I bet that you have some code that actually performs a write, such as a Push-Fields. BMC has fixed bugs in the license allocation, and this might cause license usage to increase. I think the major thing happened in 7.6, but I am not sure... Turn on your user log, and check your license usage. Is it correct? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at http://www.arslist.org/ Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Unuser fields in the Incident
Mark, Rick has the 'best practice' (expect nothing less from Mr.W), but if you really need to avoid adding a field . You could go old-school and export the workflow definition (exclude the form) and search for the Field ID number; this will ID all objects that use the field. There are also tools that ID can the workflow (ARInside? Migrator?) if you're so inclined. Next try to pick a DISPLAY-ONLY field dedicated to some activity not related to your mods, i.e. Re-Assignment or SLM calculations. Use DevStudio to examine all the objects you find to confirm that their Run-If won't interfere with your mods. Also, if you contain your workflow in a Guide, and only use the field within the guide (i.e. value not needed after Guide completes) you would be better protected against some future feature stepping on your work. HTH, And have a great unworkweek Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Friday, March 29, 2013 2:55 PM To: arslist@ARSLIST.ORG Subject: Re: Unuser fields in the Incident ** Personally I would add new fields in an overlay, if you use existing BMC fields there's no telling when they might start using them in the future and there's no way to predict the interaction between their code and yours. -Rick P.S. Do Unusers have unbirthdays? I think I am getting punchy on a Friday afternoon. ___ Rick Westbrock QMX Support Services From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, March 29, 2013 8:15 AM To: arslist@ARSLIST.ORG Subject: Unuser fields in the Incident ** Hi All, Are there any fields in the Incident that are there but not being used? There are 32 'z1D Char##' fields. I have seen some workflow where some are used but if it was known for certain that some are not used anywhere then I could just use one for some workflow/notifications that I need to do. I really would prefer not to create new fields if I can just use an existing temp fields. ITSM 7.6.04 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-882.5360 email-Logo-031813 _ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
Re: Remedy UT 7.6.x
If it's only one group, run some logs (Alink Filter) to see if there's an error that crashes the tool (or at least the last action before the crash, which may prevent the error from being written to the log). You might also try having them use Mid-Tier/Web access to see if that log has more clues HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Thursday, March 21, 2013 6:14 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x ** Or is that supposed to be obsessive instead of manic? Anyway, there is a bit of crazy there. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Wednesday, March 20, 2013 6:18 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy UT 7.6.x ** Tommy, Before you get too deep in debugging this, you might suggest that these users lock their machines when leaving the office: some wise-guy may be closing the tool. Sometimes the simplest solution is the most effective . Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Remedy UT 7.6.x ** I have a few users who's User Tools just shut down after a while. This seems to happen during idle time (lunch, bathroom break, meetings etc.) but when they come back their Remedy User tool session is completely ended. There is nothing in the system logs saying why the program closed and there are no logged errors that could have closed the program. I just upgraded one of the users to 7.6.4sp4 from 7.5sp3 but that did not help at all. Has anyone seen this type of issue? Workstation Environment Win 7 x32 3gb RAM UT 7.6.4sp4 and 7.5sp3 Remedy Environment Windows server 2008 x64 ARS 7.6.1 ITSM 7.6 Oracle 11 db Tommy Morris RSTS Technical Consultant II Office# 817-415-2510 _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy UT 7.6.x
Tommy, Before you get too deep in debugging this, you might suggest that these users lock their machines when leaving the office: some wise-guy may be closing the tool. Sometimes the simplest solution is the most effective . Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, March 20, 2013 12:39 PM To: arslist@ARSLIST.ORG Subject: Remedy UT 7.6.x ** I have a few users who's User Tools just shut down after a while. This seems to happen during idle time (lunch, bathroom break, meetings etc.) but when they come back their Remedy User tool session is completely ended. There is nothing in the system logs saying why the program closed and there are no logged errors that could have closed the program. I just upgraded one of the users to 7.6.4sp4 from 7.5sp3 but that did not help at all. Has anyone seen this type of issue? Workstation Environment Win 7 x32 3gb RAM UT 7.6.4sp4 and 7.5sp3 Remedy Environment Windows server 2008 x64 ARS 7.6.1 ITSM 7.6 Oracle 11 db Tommy Morris RSTS Technical Consultant II Office# 817-415-2510 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Orphaned CMDB records
Deleting orphaned CMDB records (gigo) and want to confirm that if RelLeadClassId(400131300) and RelLeadInstanceId(400131200) are both equal to NULL in BMC.CORE Component forms (BMC_NETWORKPORT, BMC_OPERATINGSYSTEM, etc.) then the record is OK to remove. Also, within the same CORE forms, SystemName equal to NULL also indicates of an orphaned component, correct? Just want to make sure before actually (backing-up and) deleting. TIA, Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Learn Remedy Script - Reg
Domain\login name For example: mydomain.com\remusername HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: Sunday, September 30, 2012 8:37 AM To: arslist@ARSLIST.ORG Subject: Learn Remedy Script - Reg ** I am using windows OS environment. Remedy version:7.5 ITSM Version :7.6 Database :SQL. -- Forwarded message -- From: Suresh Loganathan ersures...@gmail.com Date: Sun, Sep 30, 2012 at 9:00 PM Subject: Learn Remedy Script - Reg To: arslist@arslist.org Hi Guys, I want to learn the scrpit related to remedy. Do we have any document for this? I have scenario to write the script. The scnenario is need to update the remedy login name. At present, my remedy contain only user name. Here,need to update with domain name ie., Domain name\RemedyLoginName. Kindly advice. Thanks. Regards, Suresh Loganathan. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Learn Remedy Script - Reg
Use an escalation
Qual:
NOT('Login ID' LIKE %domainname%)
set field:
'Login ID' = domain\ + 'Login ID'
HTH,
Joel
Joel Senderjdsen...@earthlink.net310.829.5552
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of ratul banerjee
Sent: Sunday, September 30, 2012 8:58 AM
To: arslist@ARSLIST.ORG
Subject: Re: Learn Remedy Script - Reg
** Suresh,
If i understand your requirement correctly, you need to add the domain name
at the beginning of all your remedy users. The best way to achieve this is
to use the DMT tool(refer to theData Management Administrator's Guide).
Ratul
On Sun, Sep 30, 2012 at 11:36 AM, Suresh Loganathan ersures...@gmail.com
wrote:
**
I am using windows OS environment.
Remedy version:7.5
ITSM Version :7.6
Database :SQL.
-- Forwarded message --
From: Suresh Loganathan ersures...@gmail.com
Date: Sun, Sep 30, 2012 at 9:00 PM
Subject: Learn Remedy Script - Reg
To: arslist@arslist.org
Hi Guys,
I want to learn the scrpit related to remedy. Do we have any document for
this? I have scenario to write the script. The scnenario is need to update
the remedy login name. At present, my remedy contain only user name.
Here,need to update with domain name ie., Domain name\RemedyLoginName.
Kindly advice.
Thanks.
Regards,
Suresh Loganathan.
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
___
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$PROCESS$ on Server
I'm really stumped by this. I have an active link with a SetField action I want to run on the server. In a prompt window (Solaris) or escalation, it works fine if I enter: /usr/ar/midtier/WEB-INF/lib/usesso However, the active link fails to run the script on the server with: $PROCESS$ @@:/usr/ar/midtier/WEB-INF/lib/usesso Client-side logging shows: Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Process: /usr/ar/midtier/WEB-INF/lib/usesso ACTL Error while performing active link action Nothing is written to a server log. SERVER: ARS 7.6.04 SP3 201201302357 (licensed) SunOS 5.10 Custom app - not ITSM ARS installed running as root. CLIENT: Windows user Tool 7.6.04 Browser: I.E. 8 FF 14.0.1 A (known) bug maybe? TIA, Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: $PROCESS$ on Server: RESOLVED
ARfork.log showed that the server's 'Active Link Run Process Directory' was being prefixed on to the command. By removing the directory specification, the command worked as planned. Thank You! Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W Sent: Thursday, August 23, 2012 2:32 PM To: arslist@ARSLIST.ORG Subject: Re: $PROCESS$ on Server Since you are on SUN you should see the execution in the arfork.log file Does the user that the tomcat catalina (java) process is running under have rights to execute the script? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Thursday, August 23, 2012 4:28 PM To: arslist@ARSLIST.ORG Subject: $PROCESS$ on Server ** I'm really stumped by this. I have an active link with a SetField action I want to run on the server. In a prompt window (Solaris) or escalation, it works fine if I enter: /usr/ar/midtier/WEB-INF/lib/usesso However, the active link fails to run the script on the server with: $PROCESS$ @@:/usr/ar/midtier/WEB-INF/lib/usesso Client-side logging shows: Passed qualification -- perform if actions ACTL 0: Set Fields ACTL Process: /usr/ar/midtier/WEB-INF/lib/usesso ACTL Error while performing active link action Nothing is written to a server log. SERVER: ARS 7.6.04 SP3 201201302357 (licensed) SunOS 5.10 Custom app - not ITSM ARS installed running as root. CLIENT: Windows user Tool 7.6.04 Browser: I.E. 8 FF 14.0.1 A (known) bug maybe? TIA, Joel Joel Sender jdsen...@earthlink.net 310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data validation in character fields
Susan, Try this old-school trick: 1. Open a text editor like 'notepad' 2. In a new doc, type this: a. Double-quote b. Enter c. Double-quote 3. Select all and copy to an active link with a Set Field that puts this string into a tmp_field. Use the tmp_field name in work flow. BTW, you could use the REPLACE function to change them into something else, like an * HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Wednesday, August 22, 2012 3:01 PM To: arslist@ARSLIST.ORG Subject: Data validation in character fields ** Hi everyone, On a regular form with a character field I need to be able to validate that there are no 'carriage returns' at the end of the data. Example: The field should contain - ABC Company but instead it contains - ABC Company ABC Company ABC Company This is purely a human error during input. They may be copy/pasting from a spreadsheet and somehow do paste more than once or any other creative way of doing this. Unlikely they are actually typing this. The field length is 100 characters, 76 of which display. But since only 1 row is displayed it's not evident when you look at the record that the above situation occurs. So I want to put a filter in that will produce an error when there is a 'carriage return' (or whatever they are called these days) upon save. But I cannot figure out how to create that special character in the qualification line. I was thinking something like 'Site Name' LIKE %symbol but I don't know what to put where the word symbol is. There is never a situation when we want the CR. From a Remedy perspective this whole thing doesn't even matter. But we have other systems that suck the data out of Remedy and they break when they get this data. No suitable comment available for that issue. I'd appreciate any ideas you may have. Thanks, Susan Susan Palmer ShopperTrak 200 W Monroe 11th Floor Chicago, IL 60606 312-529-5325 spal...@shoppertrak.com ARS v7.5 Oracle 10g User Tool v7.5 Sun Solaris _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
As an OGH developer, I've seen specs range from 'gimme something that works' to docs the size of phonebooks. No matter how they're presented, specs are only the starting point for understanding what needs to be built. Screen shots are as good a starting point as anything else: they show how the user understands their process. However it starts, by the end of a design phase, the list of requirements should be understood by everyone involved. I am NOT a Scrum Master (I only sound like one in meetings), but I have been on Agile teams in several client organizations. When it works, which has been most places, it works well for ARS teams. Agile takes the app dev cycle from years to days; you don't get as much done in a cycle, but you get more of them. It also helps larger projects with armies of developers. A few screen shots can become prototype forms very quickly. Reviewing prototype forms opens the discussion for workflow requirements. Several short cycles later, the prototype proves all the concepts and has identified 'real' specs. The end result will certainly be different than the original screen shots: it will have workflow! HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 12:00 PM To: arslist@ARSLIST.ORG Subject: Re: Building A Custom Application (Just Checking) ** I always say: It's like building the house without the blue prints, it doesn't work.. On Thu, Aug 16, 2012 at 10:56 AM, David M. Clark david.m.cl...@tn.gov wrote: ** I've written several applications from elaborate requirements documents that make no reference whatsoever as to what the finished app should look like. Screenshots only would be a refreshing change compared to that. _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, August 16, 2012 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Building A Custom Application (Just Checking) ** Oh yea 'agile' development ... went through that here a few years back it was not a pleasant experience on the Remedy side especially if you like to do your work once with maybe occasional changes. You all overlooked something even more basic than not knowing what the processes are required behind the field for workflow ... what's the character length? I love custom applications (mine) but I can tell you that after 10 years of working in it from birth to current I would love to rewrite it and take out all the 'stuff' everyone had to have 'right now'. After a while it's very hard to extract things that don't get used. And, there never seems to be the time! Susan On Thu, Aug 16, 2012 at 1:32 PM, David M. Clark david.m.cl...@tn.gov wrote: snip ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Software Announces Agreement With Elliott Management
It looks like the war is over. http://www.marketwatch.com/story/bmc-software-announces-agreement-with-elliott-management-2012-07-03 http://www.businessweek.com/news/2012-07-03/bmc-agrees-to-nominate-elliott-picks-to-expanded-board I'm not sure how this will affect us ... Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Friday Humor - RESOLVED
Q. Honey, does this dress/skirt make my rear end look fat\heavy\big? A. No garment could ever create THAT illusion, dear. ;- Joel Joel Senderjdsen...@earthlink.net310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of richard@bwc.state.oh.us Sent: Friday, June 22, 2012 8:39 AM To: arslist@ARSLIST.ORG Subject: Re: Friday Humor How about: Honey, does this dress/skirt make my rear end look fat\heavy\big? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, June 22, 2012 11:22 AM To: arslist@ARSLIST.ORG Subject: Friday Humor 5 Deadly terms used by a woman 1) FINE: This is the word women use to end an argument when she knows she is right and you need to shut-up. 2) NOTHING: Means something you need to be worried. 3) GO AHEAD: This is a dare, not permission. DO NOT DO IT! 4) WHATEVER: A women's way of saying 'screw you' 5) THAT'S OKAY: She is thinking long and hard on how and when you will pay for your mistake. Bonus Word) WOW! This is not a compliment. She's amazed that one person could be so stupid. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: To be or not to be a BMC partner
This may explain the silence: http://www.informationweek.com/news/software/infrastructure/240002100 http://www.marketwatch.com/story/bmc-software-responds-to-elliott-managements-letter-2012-05-21 http://www.marketwatch.com/story/elliott-files-definitive-proxy-statement-for-bmc-software-2012-06-14 http://blogs.wsj.com/deals/2012/06/12/bmc-software-fights-back-against-elliott-says-its-not-for-sale/ Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Tuesday, June 19, 2012 1:39 PM To: arslist@ARSLIST.ORG Subject: To be or not to be a BMC partner ** Hi listers, How difficult is to become a BMC partner? Well, Two months ago I expected that BMC will be glad to increase their partnership list. Of course they need to guarantee a quality level on their partners. I assume it. But I expected that they will provide you a road-map to demonstrate your own value as a potential partner. Seems that I was completely wrong. I'm trying to contact the Senior Channel Manager at Spain, asking her about how to become a partner from a month ago until now. Do you guess the answer to my demand? NO ANSWER. Seems that they have the partners list full and don't want new ones. This is frustrating. I'm selling their product. I'm convincing their clients to continue on the Remedy way. I'm an active member of the Remedy's community. I conforming a team of developers. And, What I obtain? Nothing. Sincerely I think that my Remedy team is outstanding. We are creating what other partners previously said to the client that was impossible. In fact one big client decided to move out from Remedy after believing that the product was a completely failure, and this was only because the deployment made by other partner. We rescued this client, re-deploying it, customizing it to their needs and obtaining a good feedback. So... I'm not asking about What needs to be done to become a partner, but, what needs to be done to obtain a telephone call from the channel manager or anyone that can talk about partnership? Sometimes I think that this link is a kind of Western Wall, where we can write our wishes and prays... Regards, Jose Huerta http://theremedyforit.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Development question
Jose, You might try it in stages; 1. An active link pushes the new Invoice value to all the detail entries 2. A filter recalculates each detail’s value(s) 3. A second active link (higher exec order) recalculates (or triggers filters to recalc) Invoice values from the detail entries. HTH, Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jose Huerta Sent: Monday, June 11, 2012 5:27 AM To: arslist@ARSLIST.ORG Subject: Development question ** Hi listers, I have a question for developers. I've got a solution, but I want to know if there is a better option, since it doesn't satisfy me 100%. Here's the case (It's not really my case, but a simplified version of it): I have one form: AAA:Invoices. This form has a table field that shows related requests on AAA:DetailLines. So each invoice in AAA:Invoices is related to several Detail Lines in AAA:DetailLines. I have a field in AAA:Invoices that is a parameter used to compute the value of the detail lines. I call it: InvoiceParameter. I have a filter that when InvoiceParameter is changed, it propagates it to all related detail lines. When those lines are modified, they automatically (with filters) recalculate their value. I also have a total value field at AAA:Invoices that it is the sum of the detail lines. I want to keep it updated, so I thinked some options, but concurrency makes the result going wrong. Summarizing the case: The objective is that when modifying the field InvoiceParameter at an Invoice, it propagates to the detail lines, recalculating its value, and returns to the invoice with the total as the sum of all detail lines. If I do it with a filter, the contents of the table at AAA:Invoice is not updated until the end of the transaction. So I can't see the new values. And If I use parameter sending, only one of the detail lines, do actually change the value, the rest are lost, (beacuse concurrency). Using the override phase at PUSH actions, it overrides the ARS action, but not the SQL sending, that is sent at the end. My solution is to have a filter at AAA:Invoice that propagates the InvoiceParameter to the detail lines. Then the detail lines compute the result and make a PUSH to the Invoice marking a flag field (so no concurrency error is possible). Then an escalation executes at every minute on marked invoices, that computes the total. I hate using escalations for complex computations. Do you know any other way to achieve my objective without escalations? Jose M. Huerta Project Manager Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage002.jpgimage003.jpgimage004.jpg
Force Logout after inactivity?
Anyone know a way to end an ARS session after a period of inactivity? I thought of using an active link (on Save, Display etc.) to update a ‘last activity’ field; add a timed-active link to compare the timestamp and “close all” after the limit has been reached. BUT that wouldn’t detect keystrokes, which could cause a time-out while entering text. Anyone have a solution? Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Force Logout after inactivity?
ARS 7.6.4 WUT now, moving to M/T This is a security requirement, not related to license management. Requirement is to duplicate windows automatic screen lock in ARS application. My initial suggestion to just reply upon Windows to lock up, but the ARS owner wants an even shorter time than the enterprise default. 60 Min floating license time-out is too long and this must apply to fixed license users, too. Session timeout in M/T has same 60 minute minimum. License Timeout has to do with the session license expiring after a browser is improperly closed: “The mid-tier initiates a delay timer when the user closes the last browser window associated with the established HTTP session. When the delay timer expires, the user’s license is released, and the HTTP session terminated. If the user navigates back to the mid-tier URL before the delay time expires, the delay timer is cancelled, and the current HTTP session is resumed.” There has GOT to be an ARS way to do this (without an active link on every field!) ? Joel Joel Senderjdsen...@earthlink.net310.829.5552 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, April 26, 2012 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: Force Logout after inactivity? ** Which version of remedy you are in. Are you using thick client or web or both? Incase if your intention is to save licenses by ending the session, There are a few options already available in latest versions. Midtier -- Session Timeout, License Release timeout ARS -- Floating License Timeout. On Thursday, April 26, 2012 1:51:36 PM UTC-5, Joel Sender wrote: ** Anyone know a way to end an ARS session after a period of inactivity? I thought of using an active link (on Save, Display etc.) to update a ‘last activity’ field; add a timed-active link to compare the timestamp and “close all” after the limit has been reached. BUT that wouldn’t detect keystrokes, which could cause a time-out while entering text. Anyone have a solution? Thanks, Joel Joel Senderjdsen...@earthlink.net310.829.5552 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Dymanic Text in Trim Text field
Use different trim/labels; hide or show as needed. HTH, Joel -Original Message- From: Bhupesh Gupta gupta.bhupesh3...@gmail.com Sent: Aug 15, 2011 11:29 PM To: arslist@ARSLIST.ORG Subject: Dymanic Text in Trim Text field --000e0cd29a48a56e1304aa99811a Content-Type: text/plain; charset=ISO-8859-1 Dear all - Can some one please suggesr , how to change text of a trim text field during runtime via workflow? Really urgent help required -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are --000e0cd29a48a56e1304aa99811a Content-Type: text/html; charset=ISO-8859-1 ** divDear all - Can some one please suggesr , how to change text of a trim text field during runtime via workflow? Really urgent help required/div divbr clear=allbr-- brRegards,brBhupesh Guptabr/div _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ --000e0cd29a48a56e1304aa99811a-- Joel D. Sender Director, Western Operations QMX Support Serviceswww.QMXS.com jsen...@qmxs.com jdsen...@earthlink.net 310.829.5552 (10 rings) Join the ARSlist at www.ARSlist.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Web client active link logging. How do I enable this?
Terry, Find your record in 'AR System User Preferences' and select the 'Logging' tab. Select the logs you want and save the record. HTH, Joel -Original Message- From: Terry Bootsma tboot...@objectpath.com Sent: Aug 3, 2011 10:52 AM To: arslist@ARSLIST.ORG Subject: Web client active link logging. How do I enable this? ** OK. this is probably a very simple question, but I've been a big fan of the WUT for a while for helping me debug active link and filters via filter logging. However, I now have a situation where the web client is behaving differently than the WUT. I'd like to turn on active link logging for the web client and then look at the log files. How exactly do I do this?br /br /I must be missing something very simple... :-)br /br /Terrybr / _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Joel D. Sender Director, Western Operations QMX Support Serviceswww.QMXS.com jsen...@qmxs.com jdsen...@earthlink.net 310.829.5552 (10 rings) Join the ARSlist at www.ARSlist.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
WWRUG09: Help Me Explain Why
Hi everyone, I need your help. Ive been asked to create an email message that will help people explain to their management why they should attend WWRUG09. We need to address the decision-makers who approve attendance. The one thing weve heard the most is that budgets are tight. We knew that from the start; which is why we included DAILY tutorials covering the latest versions of BMC products. I thought the Developer Studio session alone would pack the house. Same for the ITSM 7.5 sessions. Which explains why I need your help. What reasons will get a managers approval to attend WWRUG09? Heres what Ive got, so far: 1. Its an EDUCATIONAL conference with tutorials every day. 2. Helps prepare for upgrades of ITSM, Atrium, and AR System 3. One-of-a-kind Case Studies from peers 4. Discover and compare products quickly at the Technology Vendor Fair 5. Technology sessions every day 6. The largest gathering of Custom AR System application developers anywhere And one reason NOT to tell your boss (or at least mumble): The Hard Rock Hotel in Las Vegas! So thats my question for the ARSlist: what else would get managements approval to attend WWRUG09? Thanks, Joel p.s. Check out Doug Muellers comments at http://www.wwrug.org/wwrug/testimonials.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Changing case of Login Id
Keith, No offense to Misi's EXCELLENT products, but there might be a more logical approach to your problem. Once you've corrected the existing data (escalation or RRR|LoginConv-tool), create a new/modify filter on the user form to set the LoginID to LOWER. Only the 'modified' user will need the re-cached and the data is kept clean, as opposed to getting some records 'dirty' and 'cleaning' them all. HTH, Joel *** Joel Sender -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Misi Mladoniczky Sent: Monday, May 25, 2009 10:50 PM To: arslist@ARSLIST.ORG Subject: Re: Changing case of Login Id Hi, It is a bad idea to modify User-records each night. This will require that all cached form definitions has to be recached for the modified users... Our RRR|LoginConv-tool can modify a list of Login Names in all forms or in the forms of your choise. It works on both custom applications and OOB applications. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Not sure what your environment is but we use an escalation that runs nightly that has a SET FIELDS action, On the Login Name field ( Primary Email field) set the value to LOWER($Login Name$) I'm sure you could also do this when the initial records is being saved. Hope this helps Regards, Keith. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Neha Singhal - VP Sent: 22 May 2009 06:39 To: arslist@ARSLIST.ORG Subject: Changing case of Login Id Hi Everyone, We have some of the login ids in mixed cases, we need to standardize the process by changing them into lowercase. One approach, we tried is to use 'Authentication Login Name' field, but in further testing we got some clichés in this approach. Is there any other way to achieve it. Regards, Neha DISCLAIMER: -- - The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. -- - _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Disclaimer link. To see it, click the link below, or copy and paste it into your browser's address line. http://www.citco.com/emaildisclaimer.htm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Creating new ITSM Notifications
A cleaner approach (in the User tool instead of the Admin) would be to create an 'EVENT' which will send a message. This is OOB for ITSM7 HTH, Joel *** Joel Sender, Director of Western Operations QMX Support Services, Inc.www.QMXS.com [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ismo Sent: Tuesday, September 16, 2008 12:40 AM To: arslist@ARSLIST.ORG Subject: Re: Creating new ITSM Notifications Hi James, Take a close look at HPD:INC:NT. filters. They set a filed called z1D Notification Message Tag with a value that exist in form SYS:Notification Messages. Then the notification generator is triggered. Knowing this, you should be able to do the rest. Good luck! Ismail Hadzhiahmedov Remedy Consultant VanSickle, James W wrote: Fellow ARSListers I am in need to create some new notifications for ITSM 7.x Service Desk app Incident Management. I would like to create these notifications through the Notification Engine that is part of ITSM. Remedy Support's KB database does not appear to have any information on creating new notifications in the ITSM Notification Engine, and just outlines how to troubleshoot existing ones that comes OOTB. Can anyone point me to an existing article/post about creating new notifications through ITSM, or share any advice they have from their own experience? Any information would be greatly appreciated. I would like to try to keep these customizations as close to using the existing system and its workflow as possible. If that is rather impractical or inefficient given the workflow behind the Notification Engine, please let me know. Thank you for your time on this inquiry. James Van Sickle Remedy Developer Office: 972-409-4902 Mobile: 214-399-1254 _ This email and its attachments, if any, are intended for the personal use of the named recipient(s) and may contain confidential, privileged, or proprietary information. If you are not a named recipient, or an agent responsible for delivering it to a named recipient, you have received this email in error. In that event, please (a) immediately notify me by reply email, (b) do not review, copy, save, forward, or print this email or any of its attachments, and (c) immediately delete and/or destroy this email and its attachments and all electronic and physical copies thereof. Thank you. _ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Fax to Attachment
ARSlisters, I was asked this question and drew a blank: We are starting a custom ARS application implementation to replace a current proprietary system. The current system has a faxing functionality we need to be able to duplicate. Unfortunately, we cannot access the current coding because it is proprietary code. The functionality we need to duplicate is: After a requester has created a ARS record, they need to be able to fax a paper copy of a document and have it attached to the ARS record automatically. Today they print a cover sheet that has several barcodes on it, including the request number for the ARS record. They then fax the cover sheet and the document to a fax number and the 'system' reads the faxed barcodes on the cover sheet and attaches the document to the appropriate service request. Our problem is that we have no idea how to build the same capability into a custom ARS application. Does anyone have any ideas? Thanks, Joel *** Joel Sender, Director of Western Operations QMX Support Services, Inc. www.QMXS.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Forms in modifed state
When you opened the form did you get a pop-up saying that the field layout was automatically fixed? If yes, those are the modifications that would be lost if you dont save the form. Also, if you accidentally moved a field, that mod could be lost. HTH, Joel *** Joel D. SenderDirector of Western Operations QMXS Support Services, Inc. www.QMXS.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Wirasat Siddiqi Sent: Tuesday, June 17, 2008 10:20 AM To: arslist@ARSLIST.ORG Subject: Forms in modifed state ** Can someone explain why when I open some of the forms in the admin tool are opened in a state thats requires to be saved before closing? For example, when I open CHG:InfratructureChange form and try to close it without doing any modification, it asks if I want to save the form before closing? Any idea. Thanks, Wirasat __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: ARWARN 70
** Just a thought: export the form def and search the def file for the menu name. HTH Joel Joel D. Sender Director of Western Operations QMXS Support Services, Inc. www.QMXS.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Morrison, David A. Sent: Wednesday, May 07, 2008 1:10 PM To: arslist@ARSLIST.ORG Subject: ARWARN 70 Good day everyone, Can't seem to get rid of a pesky warning message. Error.JPG There are no fields with menus on this form?? The logs only mention ARGetListSchema, ARGetfield, ARValidateFormCache, and ARGetCharMenu. I have no clue about those. I am upgrading from 4.5.2 to 7.1 with a new install and importing data. Everything seems to work as it should (so far ;-) except I cannot find the cause of this warning. Any ideas would be Very appreciated. ARS 7.1 server Windows 2003 Server SQL 2005 Mid Tier 7.1 David Morrison East Tennessee State University __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are image001.jpg
Re: How to find out the Request ID value of a current new entry
** Not sure what you're going to use the Request ID for, but you could use the GUID instead: It's applied to the entry BEFORE submit. For example, you could submit a related entry in another form, passing it the 'parent GUID' Instead of the 'parent Entry_ID'. HTH, Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] 610.887.9131 (FAX) 310.829.5552 -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Tournier, Pascal Sent: Thursday, March 06, 2008 8:02 AM To: arslist@ARSLIST.ORG Subject: How to find out the Request ID value of a current new entry Hi all, I'm running ARS system version 7.0.1 and have a question concerning the Core system field Request ID (or Entry ID), this field is automatically incremented by the system when you register a new entry. My question is the following, when I would like to create a new entry on a form, the Request ID field is empty until you submit this entry. What I wanted to know is if it is possible to know this number before submitting the entry so that I can use it in a Active Link... I tried to use the keywords $LASTID$ and incremented it but I have some strange result because he gave me a value of 001 sometimes and even I think it's quite complicate. Any better idea ??? Thanks Regards Pascal __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Separation of Duties
The best way is to correct the permission groups, as previously explained. In the mean time, you could prevent Admin tool access to the users in the Admin group by giving them a floating license: you need a fixed license AND Admin group membership to use the Admin tool. Remember to hide the AR System Admin forms, too. HTH, Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Rick Cook Sent: Wednesday, March 05, 2008 9:16 AM To: arslist@ARSLIST.ORG Subject: Re: Separation of Duties Well then, you should be able to use the existing permission groups to accomplish that. App-Administrator allows access to all of the data elements in HD 5.6 without allowing access to any code. If you need to make it more granular, you'd have to create sub-App-Admin groups for each component. If your version of AR System supports computed groups, that would also work. Rick On Wed, Mar 5, 2008 at 9:10 AM, Gentry, Elmo - Raleigh, NC [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Here is what I found documented: Subadministrators can perform the following functions: Administer any application or form to which their group has subadministrator access. Create and administer filters, active links, and escalations connected to forms to which their group has subadministrative access. Create and administer menus. Create forms. Create applications (depending on the forms to which the subadministrator has access). Create active link and filter guides. View server information settings. No of these can be allowed. We need to separate/prevent all of the above. If the permission allows the user to create anything, filters, forms, etc that is too much access. When I say sub-admin I mean really application/data admin….only to create data, i.e. CTI's, Groups. Users, Location, Approvals, etc. Thanks, Elmo Gentry Remedy Application Development Business Systems Analyst _ From: Action Request System discussion list(ARSList) [mailto: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Editing closed incidents
This is ARS, of course there's a way! Build a filter that runs on MODIFY and checks the Status (and $GROUP$ if some groups CAN modify) which issues an error message (i.e. You can't change this!). Be sure to name your filter in a way that separates it from the OOB filters, so you can keep it after an upgrade. HTH, Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of SUBSCRIBE arslist Melissa Sent: Tuesday, March 04, 2008 3:34 PM To: arslist@ARSLIST.ORG Subject: Editing closed incidents ** Is there an easy way to stop the average user from editing an incident once the incident status is closed? ARS 7.01 ITSM 7.02 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
TEST - IGNORE
** Ping ARSlist __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problems to migrate ITSM 6.3 to 7.0 with customizations.
Vinicius, There is no way to MIGRATE to ITSM 7 from prior versions. ITSM 7 is a different product, with different (ITIL) work process rules. From prior versions of ITSM, you can only CONVERT to ITSM 7. The only way an ITSM 7 project can succeed is to recognize that this is a different product and you need to build the foundation (config) data from scratch. Youll need the involvement of all of the stakeholders. They will need to analyze their processes and carefully define their organizational rules, activity classifications, products, etc. And remember that your users will need formal training to understand the new paradigm. HTH, Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Vinicius Regis Sent: Monday, December 10, 2007 10:11 AM To: arslist@ARSLIST.ORG Subject: Problems to migrate ITSM 6.3 to 7.0 with customizations. ** Hello All, I would know if somebody already performed the migration of ITSM 6.3 to 7.0 successfully. I'm with some problems to do the migration, because my ITSM 6.3 has a lot of customizations and I don't know if the Migration Tools migrate the customized fields too. The other problem is to migrate the foundation data of ITSM 6.3 to 7.0. Is the Data Management Tool works fine? If anybody know a great solution to perform the migration, please mail me! Tks, Vinicius. __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Remedy 5.1, no permission to requests when searching?
Sounds like some hidden field is being set. First select 'editclear all' before the customer runs the search. If still bad, run an Active Link log to see what is being set in the background HTH, Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Elinore AR Sent: Wednesday, December 05, 2007 8:55 PM To: arslist@ARSLIST.ORG Subject: Remedy 5.1, no permission to requests when searching? we had reports recently that some clients could not view the tickets that they logged in our system. i tried checking their user and group permission and everything looks normal. when i search for the ticket using my company account, i can search and view the client tickets fine. but when the client would try to search for some of their tickets, they keep on getting: No matching requests (or no permission to requests) for qualification criteria. (ARWARN 1200) any idea on where else i should look at to solve this issue? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Preventing Public from running queries
Dwayne, The idea is to check group membership when a window is opened in 'Search' mode. For example: On Form B, create an Active Link that executes 'On Open' with a Run-if $OPERATION$ != Display AND $GROUP$ = Public Then 1. Open Window, Display, where $Entry_ID$ = $LASTID$ 2. Close Window (DO NOT select 'Close All Windows') OR just issue an error message close the window. Note that you may need to tweak the Run-if to capture the correct users. Also, the 'Close Window' follows the 'Open Window' action, which may be confusing: just remember you're closing the first window AFTER you open the second. HTH, Joel * Joel D. Sender Director of Western Operations QMX Support Services, Inc. [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Dwayne Martin Sent: Friday, November 30, 2007 11:27 AM To: arslist@ARSLIST.ORG Subject: Preventing Public from running queries Hello Everyone, We have a main Form A, and a subfile Form B. The assignee in Form B can click a button, which will call an Active Link, which will open the parent Form A. If the user has only Public permissions we do NOT want herm (her/him) to launch a general query and see other Form A records. BUT we want users who DO have write permissions to Form A to be able to launch a general query and see other Form A records. If I disable the New Searches button, our users with write permissions won't be able to launch queries. I tried using an active link to check the user's permissions, and send an error message if heesh doesn't have any. The trouble is, when you do an Open Window action to display a selection of records, the link first does a search, so whether the link fires on Window Open, Search, or Window Loaded it fires before displaying the records and the user doesn't even get to see the records you DO want herm to see. Any suggestions? (ARS 7.1, RH Linux server, Oracle 10.2 db) Dwayne Martin James Madison University ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Mass Ticket Creation
Andy, Try this: 1. Submit one record 2. Export it to CSV (all required fields plus those you will have for the new equipment) 3. Open the exported record in excel (or other spreadsheet). 4. Paste your new data into the appropriate columns 5. Save the file in CSV 6. Import the saved CSV, use the mapping to hard-wire a value into all records. (Make sure your arimpot settings create a new record for each record AND do not import field $1$) HTH, Joel ___ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES, INC. [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Frank Caruso Sent: Thursday, April 12, 2007 1:55 PM To: [EMAIL PROTECTED] Subject: Re: Mass Ticket Creation ** Create a table field with all of the values and then loop that table creating a ticket for each one. On 4/12/07, Mayfield, Andy L. [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: Is there a way to have several tickets created at one time, based on an equipment type menu selection? I need to be able to create a ticket for all of a certain type of equipment. For instance, I need 1 ticket for each printer in the company. Right now I am faced with creating them one at a time and I really do not relish that thought. Thanks, Andy L. Mayfield System Operation Specialist Alabama Power Company Office: 8-226-1805 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org http://www.arslist.org ARSlist:Where the Answers Are -- Frank Caruso Specific Integration, Inc. Senior Remedy Engineer, ITIL Foundation Certified www.specificintegration.com http://www.specificintegration.com 703-376-1249 __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Who's in charge of support at BMC? THIS WORKED FOR ME!
I too, am greatly disappointed with the level of support BMC provides: Remedy Corp really spoiled us. I have, however, found someone there who actually can do something about it. The manager of Customer Support is a gentleman named WADE (last name withheld to protect his family and allow him to take a break from work). In order to get his attention, prefix the SUBJECT of your email with his name. for example, the subject of this email ( if sent to [EMAIL PROTECTED] ) WOULD be WADE: RE: Who's in charge of support at BMC? THIS WORKED FOR ME! Anyone receiving an email at [EMAIL PROTECTED] knows to forward a message prefixed with WADE directly to him. Wade is a good guy trying to cope with a bad situation, so be nice to him. (and don't tell him where you learned this trick) Joel ___ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES, INC. [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Chris Williams Sent: Thursday, March 15, 2007 11:04 AM To: arslist@ARSLIST.ORG Subject: Re: Who's in charge of support at BMC? (U) If you can afford it, then I'm sure its greatbut quality should never depend on contract level! Chris Everone, I know that my support experiences are not the norm at BMC. I know that we all pay large amounts in maintenance and support and then a premium for Enterprise support. I also know that using the normal support channels can be non-productive and frustrating. All this being said, If your company can afford it, I would highly recommend Enterprise Support. Not only do you get a single contact for all of you support issues 24x7, but you get their cell and home numbers. You get quick access to the engineering and resolution teams. You get weekly status calls and routine health checks. You even get 7 on site visits per year and your Remedy Support person gets money to build a mock up of your environment. Since purchasing Enterprise Support, I can honestly say that I have never had a better support relationship or experience. Kelly Gatewood ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Bar-code reader/scanner integration with Remedy application?
Mike, Phil Bautista, the Official ARSlist Bar Code guru is out on assignment: I'll try to fill his big shoes.\ Wired or wireless, a bar code scanner will read the data and push it to the attached device. Typically, a the scanner (or its wireless base station) will plug into a Y-connector and share the PC's keyboard port. Scanned data will reach the PC as if it had been typed on the keyboard. If you open an ARS form, the scanned data will go into the field holding the cursor. If you configure the scanner to append a Carriage return after each scan, it can fire-off Active Links. These links can, for example, set focus to the next field to be scanned. Some scanners have small keypads so the user can type in a command (or scan a pre-printed card). Active links could interpret these commands. I once set-up a 'Physical Inventory' form used to scan all items at a location. These records were used to update the location of each item found. The form had two important fields: 'Location' and 'Asset Tag'. (Note that each office door had a bar code identifying the office location). Starting with the focus set to the Location field, when an office number was scanned, an active link moved the cursor to the Asset Tag field. After each Asset Tag was scanned, a record was PUSH-ed to the form. If an 'Asset Tag' value of L was received, the fields were NULL-ed and the focus was set to 'Location', ready to inventory the next office. Filters on the form would PUSH the new location to the Asset's record. This also allowed an asset to be scanned multiple times without corrupting the data. HTH, Joel Joel D. Sender Director of Western Operations QMX Support Services, Inc. www.QMXS.com [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Mike White Sent: Thursday, March 01, 2007 7:38 AM To: arslist@ARSLIST.ORG Subject: Bar-code reader/scanner integration with Remedy application? Greetings. One of my users has asked about integrating a bar-code reader with an inventory management application that we have (home-grown). Does anybody out there do this? Mike White Office: 813-978-2192 E-mail: [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Server switch stumper
** Sounds like a file cache problem: 1. Close ARUSer 2. Delete almost all the files sub folders in HOME. 3. EXCEPT ARCMDS. DO NOT DELETE ARCMDS 4. Open ARUser HTH, Joel ___ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES, INC. [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Ron Legters Sent: Thursday, March 01, 2007 2:40 PM To: arslist@ARSLIST.ORG Subject: Server switch stumper Three weeks ago we moved our ARS install from OldServer to NewServer. One of my users is now getting an error when she logs in that she can't connect to OldServer. She gets this 3 times, and then gets logged in without problems to NewServer. I checked her 'Accounts', and she's only got NewServer there. She has 'NewServer' as the reports server, and she doesn't have a Central Preferences record that might be pointing to OldServer. I checked in ar.ini, and she had three references to docs on OldServer, but I deleted these and she still gets the error. When I log in with my ID on her machine, I also get the error. Where else can I look for what's causing this? Thanks, Ron Legters Tools Administrator Data Systems Services Univar USA Inc. 425.889.3952 Office 425.889.4111 Fax www.univarusa.com file://www.univarusa.com __20060125___This posting was submitted with HTML in it___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: ARS 7.0.1 Install crashes - Solved
Thanks to everyone who responded to me directly. Although I don't know why you didn't reply directly to the ARSlist, I appreciate your thoughts. There were two errors: 1. I was on a brand new Win2003 server and didn't change the Windows Manager default to NOT hide 'System Files'. This prevented my search for *.log files to not find the install log. When I manually looked in the C:\Documents and Settings\username\Local Settings\... I found the log file. 2. The log showed that the ARS install couldn't connect to the database. The SQL 2003 database was also set to the default of Authenticate with Windows only, but I was using the SA password (which I had just set). I changed the SQL authorization to accept both Windows SA authentication, and the install proceeded OK. Bottom line: check the defaults! Joel Joel D. Sender Director of Western Operations QMX Support Services, Inc. www.QMXS.com [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Joel D. Sender, ARSlist Administrator Sent: Wednesday, January 31, 2007 5:21 PM To: arslist@ARSLIST.ORG Subject: ARS 7.0.1 Install crashes Hi all, Here's why the few hairs I have left are grey: New win 2003 sp1 server (all ms updates), SQL 2000 (std): I installed the User Admin tools OK. When I attempt to install ARS 7.0.1 p1 (server.exe), after the last prompt (SA password) the install disappears. No log files, no event log entries, nothing! Same result with Symatec AV disabled and windows 'data execution prevention' set to 'windows only'. Same result with 'net ops' or on the actual console. Same result if unicode is specified or not. Same result with ARS 7.0.1 server.exe (no patch) Same result on an identical server (intending to use SQL on 1st server). Note that the install CD (burned from a download) and today's direct download to the server are both the same size, AND both failed the same way. I suspect that there's a windows setting causing this, but the local SysAdmins (who seem real sharp) are at a loss. BMC Support reports never having seen this behavior before. My Case has been escalated to their next level. I've raised the escalation to the ARSlist. BTW, I havn't had this much difficulty installing ARS since I had to use diskettes for ARS 2.0 on a unix box ... Thankx in advance, Joel [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Submit email creates many, many CR tickets off one e-mail!!
It sounds like ESP job-abend monitoring software is reporting each time a ping goes unanswered. Try filtering out the redundant notifications: Filter #1, blank run-if, set fields from the current $SCHEMA$, qual = whatever would be a duplicate entry, set a char_field with 'entry_id', if no match 'set to $NULL$' Filter #2, run-if char_field not $NULL$: action=ERROR Execute on Submit. BTW: rumor has it that this was the first ARS app Joel Joel D. Sender Director of Western Operations QMX Support Services, Inc. www.QMXS.com [EMAIL PROTECTED] -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of GoDario27 Sent: Wednesday, November 15, 2006 2:30 PM To: arslist@ARSLIST.ORG Subject: Submit email creates many, many CR tickets off one e-mail!! OK, I've got a doosie! I've tested sending an e-mail that will create a change request ticket and it has worked just fine - several times. Last Friday, before I went out of town, I sent a test and it appeard to have stopped the e-mail service (no notifications were going out at all) and I didn't find out untill Monday afternoon. In that time, it created tickets and sent notifications for the same e-mail 2000+ times!! These notifications went to a group of about 20 people!! I do not know how it was stopped, because I was out of town and my boss did it. Now I've retested this morning and it has created and sent notifications about 20+ times and does not appear to be ending (although they seem less frequent). The only difference I can tell between the tests that worked and the ones that are spawns of Satan, is that I requested that one of our techs set up his ESP job-abend monitoring software to send the e-mail from his system to the aradmin e-mail address. His jobs failed, and afterward my tests went hay-wire! Anyone have any suggestions? I have no idea what's going on and have tried to contact Remedy support but so far havent heard from them. I cannot see anything unusual in any logs, do not see any unusual processes running, etc. Remedy 6.3 CANNOT FIGURE OUT HOW TO STOP IT! Even bounced the server and they're still coming. The timestamp in the return (confirmation) email shows the tickets created seconds appart, even though it's hours later and they're just showing up in Remedy and the confirmation/notification e-mails are timestamped the actual time (hours/days later). I am only passing required fields and summary/details --- This is the email I send: Schema: CHG:Change Server: REME-AK-FIS Login: randleslisa Password: xx Action: Submit !Summary!: Job ED372C has failed with abend CCFAIL. !Description!: Job ED372C in application ED372C gen# 627 has failed. The JES job# is 752 which started at 08.05 2006NOV15. The agent (if applicable) is . !Job Name!: ED372C !Category!: Configuration !Type!: Job Failure !Item!: Abend !Case Type!: Incident !Status!: New !Priority!: Low !24005!: REMESP !24001!: REMESP !Source!: Email !Business Justification!: Defect !Impact!: Low !Supervisor Group+!: AK-FIS-OPS !Emergency!: Yes This is a copy of the return e-mail I get after the ticket is created: Instruction: Submit Instruction Number: 1 Instruction Template: Change ID+: CHG0611150037 Submitted For: randleslisa Create-date: Nov 15, 2006 9:59:22 AM Assignee Login Name: Last-modified-by: randleslisa Modified-date: Nov 15, 2006 9:59:22 AM Status: Assigned Summary: THIS IS ONLY A TEST Job SWESP9TS has failed with abend JCLERROR. 15: New randleslisa Nov 15, 2006 9:59:22 AM Assigned randleslisa Nov 15, 2006 9:59:22 AM Business Justification: Defect zTmp_wGlobal_CostCategory: zTmp_Global_SLAExists: Migrate Data: zTmp Related Rec IDs: zTmpTuesdayStartTime1: zTmpHotlist1: Estimated Total Time: 0 zTmpWorkMinutes: zGTmpGroupMemberFlag: Service: Total Cost (Currency): zTmpHotlist2: zTmpShowMenuQual: zTmpSatEndTime: zTmpFridayEndTime: zTmpThurEndTime: zTmpWedEndTime: zTmpTuesdayEndTime: zTmpMondayEndTime: zTmpSundayEndTime: zTmpIntAutoStartTime: zTmpSatStartTime: zTmpFridayStartTime: zTmpThurStartTime: zTmpWedStartTime: zTmpFridayEndTime1: zTmpTuesdayStartTime: zTmpMondayStartTime: zTmpSundayStartTime: PDAWAPItem: Abend zTmp_wGlobal_CostType: PDAWAPType: Job Failure PDAWAPCategory: Configuration zTmpEnableRelateAssetsPrompt: Implementation Plan: Backout Plan: Test Plan: zTmpCheckCHGDPN: zTmpStatus: zTmpSignatureStatus: WIP Status: zTmpMondayEndTime1: WorkLog: zTmpAdministratorGroupMember: zTmpEscTimeToEscalate: zTmpCostRecCount: zTmpRelated_RecCount: SLA_TADOccurred_tmp: zTmpCheckingWhat?: zTmpHoliday: zTmpInt1: zTmpEnDisBtn: Application GUID: zTmpNonEmergencyApprProc: zTmpIntPlannedEndDate: zTmpEmergencyApprProc: zTmpIntPlannedStartDate: zTmpCurrentUsersByAssets: zTmpTotalUsersByAssets: zOffice: zTmpIntActualStartDate: zTmpReadUsrInfo: zTmpIntActualEndDate: zTmpParentInstanceID: zTmpAssignee listChunk: zTempIndividual: zTmpLastEntryId: zTmpRelationCreated: zTmpNumberOfMatches: zTmpMatchCounter:
The Service Desk of the Future By Doug Mueller
Interesting article: The Service Desk of the Future By Doug Mueller http://www.sda-asia.com/sda/article/psecom,id,115,srn,1,nodeid,1,_language,S ingapore.html Check out the Bio at the bottom ... Joel ___ Joel D. Sender Director of Western Operations QMX SUPPORT SERVICES, INC. [EMAIL PROTECTED] ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org
