Re: License question
I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/ licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: License question ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 tel:%28603%29%20862-2377 Alternate: (603) 862-4242 tel:%28603%29%20862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
I second that as well On Thu, Jan 24, 2013 at 2:19 PM, Jason Miller jason.mil...@gmail.comwrote: ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.comwrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
Cool, come on down to San Diego. I'll buy you some beers and you can configure our servers :) On Thu, Jan 24, 2013 at 11:24 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: License question ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 tel:%28603%29%20862-2377 Alternate: (603) 862-4242 tel:%28603%29%20862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
LOL :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 12:30 PM To: arslist@ARSLIST.ORG Subject: Re: License question ** Cool, come on down to San Diego. I'll buy you some beers and you can configure our servers :) On Thu, Jan 24, 2013 at 11:24 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Yes -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: License question ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 tel:%28603%29%20862-2377 tel:%28603%29%20862-2377 Alternate: (603) 862-4242 tel:%28603%29%20862-4242 tel:%28603%29%20862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where
Re: License question
The answer is because the license is different than the sales bundle. Service Management Specialist is a sales bundle. AR User Fixed is a license contained in that bundle. Think of it this way - when you buy a car, they offer you bundles of stuff. For example, they may offer you an Off-Road bundle that includes heavy duty floor mats, mud flaps for the tires, a brush cutter on the front bumper and bigger tires. When you buy that bundle, you're not given a thing called an Off-Road- you're given all the contents of the bundle. The ITSM Suite bundles are the same way. When you buy a bundle, you are given the licenses contained in that bundle. For example, If you buy the BMC Remedy Suite - Floating User Add-On License bundle, you get: * BMC:Incident Mgmt User Floating license * BMC:Problem Mgmt User Floating license * BMC:Change Mgmt User Floating license * BMC:Asset Mgmt User Floating license * BMC:Service Level Mgmt User Floating license * AR User Floating license Along with some additional entitlements that are legal, but not entered into AR System as a license. Note that everyone's been dealing with this for years and years - it's not new to the ITSM Suite. When you bought a Service Desk license under legacy pricing, there's no Service Desk user license in AR System to enter. You had a BMC:Incident Mgmt User Floating license and a BMC:Problem Mgmt User Floating license. There is absolutely a need to provide some sort of mapping/utility that says when you buy X sales bundle, you get Y licenses, though - I completely agree with that. It's a recognized pain point for the customer base and there are certainly internal discussions on how to try and lessen the confusion caused by the sales bundle model. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: License question ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377tel:%28603%29%20862-2377 Alternate: (603) 862-4242tel:%28603%29%20862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edumailto:paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu
Re: License question
David, I think all of us admins/consultants/etc. would give you a great big thank you, if the mapping/utility you and your team at BMC is created and then published. This has been a pain in my side since my days with Remedy. Take care and thanks, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 24, 2013 3:40 PM To: arslist@ARSLIST.ORG Subject: Re: License question ** The answer is because the license is different than the sales bundle. Service Management Specialist is a sales bundle. AR User Fixed is a license contained in that bundle. Think of it this way - when you buy a car, they offer you bundles of stuff. For example, they may offer you an Off-Road bundle that includes heavy duty floor mats, mud flaps for the tires, a brush cutter on the front bumper and bigger tires. When you buy that bundle, you're not given a thing called an Off-Road- you're given all the contents of the bundle. The ITSM Suite bundles are the same way. When you buy a bundle, you are given the licenses contained in that bundle. For example, If you buy the BMC Remedy Suite - Floating User Add-On License bundle, you get: . BMC:Incident Mgmt User Floating license . BMC:Problem Mgmt User Floating license . BMC:Change Mgmt User Floating license . BMC:Asset Mgmt User Floating license . BMC:Service Level Mgmt User Floating license . AR User Floating license Along with some additional entitlements that are legal, but not entered into AR System as a license. Note that everyone's been dealing with this for years and years - it's not new to the ITSM Suite. When you bought a Service Desk license under legacy pricing, there's no Service Desk user license in AR System to enter. You had a BMC:Incident Mgmt User Floating license and a BMC:Problem Mgmt User Floating license. There is absolutely a need to provide some sort of mapping/utility that says when you buy X sales bundle, you get Y licenses, though - I completely agree with that. It's a recognized pain point for the customer base and there are certainly internal discussions on how to try and lessen the confusion caused by the sales bundle model. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 24, 2013 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: License question ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted? Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. Jason On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0
Re: License question
Thanks! The analogy helps. The trick is you don't have to reconcile and track your mud flap count/usage to maintain compliance. Once you buy the off-road package you are done. So I guess what is missing is the documentation that lists the packages and what they contain. Agreed that license has always been bit of a pain but at one point we received a list of exactly what we were entitled to. Service Desk was the start of licensing issue because you had to translate that into 1 for Incident and 1 for Problem; but it could still be counted and configured. Before that we received something similar to: Help Desk User Fixed 5 Pack Help Desk User Fixed 5 Pack Help Desk User Fixed 5 Pack Help Desk User Floating 5 Pack Help Desk User Floating Custom (qty 18) AR User Floating 5 Pack AR User Floating 5 Pack AR User Fixed 5 Pack Now that I can count :) I look forward to whatever solution BMC comes up with (as long as it doesn't require a license). Jason On Thu, Jan 24, 2013 at 12:40 PM, Easter, David david_eas...@bmc.comwrote: ** The answer is because the license is different than the sales bundle. “Service Management Specialist” is a sales bundle. “AR User Fixed” is a license contained in that bundle. ** ** Think of it this way – when you buy a car, they offer you bundles of stuff. For example, they may offer you an “Off-Road” bundle that includes heavy duty floor mats, mud flaps for the tires, a brush cutter on the front bumper and bigger tires. When you buy that bundle, you’re not given a thing called an “Off-Road”- you’re given all the contents of the bundle.** ** ** ** The ITSM Suite bundles are the same way. When you buy a bundle, you are given the licenses contained in that bundle. For example, If you buy the *BMC Remedy Suite – Floating User Add-On License *bundle, you get: ** ** **· ***BMC:Incident Mgmt User Floating license* **· ***BMC:Problem Mgmt User Floating license* **· ***BMC:Change Mgmt User Floating license* **· ***BMC:Asset Mgmt User Floating license* **· ***BMC:Service Level Mgmt User Floating license* **· ***AR User Floating license* ** ** Along with some additional entitlements that are legal, but not entered into AR System as a license. ** ** Note that everyone’s been dealing with this for years and years – it’s not new to the ITSM Suite. When you bought a Service Desk license under legacy pricing, there’s no “Service Desk user license” in AR System to enter. You had a “*BMC:Incident Mgmt User Floating license*” and a “*BMC:Problem Mgmt User Floating license*”. ** ** There is absolutely a need to provide some sort of mapping/utility that says “when you buy X sales bundle, you get Y licenses”, though – I completely agree with that. It’s a recognized pain point for the customer base and there are certainly internal discussions on how to try and lessen the confusion caused by the sales bundle model. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, January 24, 2013 11:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License question ** ** ** I don't see Service Management Specialist anywhere in the config. Why does the configuration and legal license naming have to be so convoluted?* *** ** ** Is there anybody out there who has been able to take the documentation that indicates your licensed capacity (sent when you purchase or renew support) and then go configure an AR server with the appropriate number of licenses for the various types? ** ** Sorry for the mini rant but this is one area that has gotten worse over the years. It seems we need to hire professional services just to map legaleze/licenseze to how the server is configured. ** ** Jason ** ** On Wed, Jan 23, 2013 at 1:57 PM, Easter, David david_eas...@bmc.com wrote: The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc
License question
I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.jpg
Re: License question
Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: License question
The ITSM Suite user license bundle that you'd need is the Service Management Specialist. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Wednesday, January 23, 2013 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: License question Hi, The task forms does not seem to be tagged with a licensed application. In other words, an AR User Fixed/Floating would be adequate. Check with your sales rep what kind of license you should actually order. Probably a Specialist Fixed/Floating... Best Regards - Misi, RRR AB, http://rrr.se I was wondering if anyone knew what type of license a user would need if they were just working on modifying tasks in Task Management. I see Task User doesn't have a license type required, but would they need to have an AR User Floating/Fixed? [Description: Description: Description: cid:image001.png@01CB1CFE.724B27B0] IT Accounts ITSM Enterprise Applications Manager University of New Hampshire Client Services Primary: (603) 862-2377 Alternate: (603) 862-4242 paul.hodg...@unh.edumailto:paul.hodg...@unh.edu http://accounts.unh.eduhttp://accounts.unh.edu/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: 7.6.04 SP3 Floating Application License Question
I can't find anything on the missingpiecessoftware web site that identifies who they are? No company information, no people, and just a web based email form to contact them. Since you say it integrates with the popular SSO Plugin solution, whatever that is, is this actually your company behind it? At RRR we know who is behind the software. No worries about sending a log file to the web site, Misi and company have been around for years and goes to the various WWRUGs. I have never heard of missingpiecessoftware Nor have I seen them at RUGs. I am hoping that whoever is behind missingpiecessoftware reads this email and understands that people like me have to know who is behind the web site. The same as on the ARSlist where anyone who is registered as some generic@gmail.com is suspect. In general we prefer to know who we are dealing with. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: June 21, 2012 5:24 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question And another license cost reduction application: http://www.missingpiecessoftware.com/products/ar-license-management I believe you don't need to send a log file off to the company in order for the analysis, ie it runs onsite, and integrates with the popular SSO Plugin solution for more accurate statistics. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
That's funny...I can't even get to the site, any of it. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Friday, June 22, 2012 6:59 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question I can't find anything on the missingpiecessoftware web site that identifies who they are? No company information, no people, and just a web based email form to contact them. Since you say it integrates with the popular SSO Plugin solution, whatever that is, is this actually your company behind it? At RRR we know who is behind the software. No worries about sending a log file to the web site, Misi and company have been around for years and goes to the various WWRUGs. I have never heard of missingpiecessoftware Nor have I seen them at RUGs. I am hoping that whoever is behind missingpiecessoftware reads this email and understands that people like me have to know who is behind the web site. The same as on the ARSlist where anyone who is registered as some generic@gmail.com is suspect. In general we prefer to know who we are dealing with. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: June 21, 2012 5:24 PM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question And another license cost reduction application: http://www.missingpiecessoftware.com/products/ar-license-management I believe you don't need to send a log file off to the company in order for the analysis, ie it runs onsite, and integrates with the popular SSO Plugin solution for more accurate statistics. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 SP3 Floating Application License Question
Dan, It's nothing to do with us but you would have spent less time performing a whois on the domain than moaning that you didn't know who owns the website. I believe the author has one of the most highly regarded reputations on BMC DN... John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
Hi Daniel, I am the person behind Missing Pieces Software. It is something I started earlier this year to provide products that fill some gaps I have seen in some installations. I have also worked with some large companies in developing these tools before they have been released, including JSS to have an integrated product. I am primarily on the Developer Network, so if you need to find out more about me you can from there. I guess it is harder for me than Misi, as you have mentioned he has been to the WWRUG conventions and people know who he is. I am actually friends with Misi, so hopefully that will count towards my reputation for people who do not currently know me :) Hopefully this clears up your questions. Cheers Carl Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
I haven't used anything from Missing Pieces Software but I love his work in the BMC Communities (aka BMCDN). Jason On Jun 22, 2012 8:40 AM, Carl Wilson carlbwil...@gmail.com wrote: Hi Daniel, I am the person behind Missing Pieces Software. It is something I started earlier this year to provide products that fill some gaps I have seen in some installations. I have also worked with some large companies in developing these tools before they have been released, including JSS to have an integrated product. I am primarily on the Developer Network, so if you need to find out more about me you can from there. I guess it is harder for me than Misi, as you have mentioned he has been to the WWRUG conventions and people know who he is. I am actually friends with Misi, so hopefully that will count towards my reputation for people who do not currently know me :) Hopefully this clears up your questions. Cheers Carl Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
+1 I'll also vouch for Carl, great guy and great developer. Very seasoned Remedy consultant and engineer. You can see a wealth of his knowledge on Developer Network. Nathan Aker ITSM Solutions Architect IT Strategic Services [cid:image001.png@01CD5065.14B57E10] 5000 Headquarters Drive | Plano | TX 75024 www.mcafee.comhttp://www.mcafee.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Friday, June 22, 2012 10:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question Hi Daniel, I am the person behind Missing Pieces Software. It is something I started earlier this year to provide products that fill some gaps I have seen in some installations. I have also worked with some large companies in developing these tools before they have been released, including JSS to have an integrated product. I am primarily on the Developer Network, so if you need to find out more about me you can from there. I guess it is harder for me than Misi, as you have mentioned he has been to the WWRUG conventions and people know who he is. I am actually friends with Misi, so hopefully that will count towards my reputation for people who do not currently know me :) Hopefully this clears up your questions. Cheers Carl Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: 7.6.04 SP3 Floating Application License Question
Hi Carl, I appreciate you clearing that up, and in essence introducing yourself to everyone. Happy Friday, and Best of luck. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: June 22, 2012 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question Hi Daniel, I am the person behind Missing Pieces Software. It is something I started earlier this year to provide products that fill some gaps I have seen in some installations. I have also worked with some large companies in developing these tools before they have been released, including JSS to have an integrated product. I am primarily on the Developer Network, so if you need to find out more about me you can from there. I guess it is harder for me than Misi, as you have mentioned he has been to the WWRUG conventions and people know who he is. I am actually friends with Misi, so hopefully that will count towards my reputation for people who do not currently know me :) Hopefully this clears up your questions. Cheers Carl Wilson ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
As usual you missed the point. The message was primarily to Carl not you, and happily he didn't miss the point. Daniel -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: June 22, 2012 9:38 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question Dan, It's nothing to do with us but you would have spent less time performing a whois on the domain than moaning that you didn't know who owns the website. I believe the author has one of the most highly regarded reputations on BMC DN... John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
This is the answer to all of our license questions! On Jun 21, 2012, at 11:28 AM, John Sundberg john.sundb...@kineticdata.com wrote: You might want to check ar.cfg for a line that start with bend-over. If you don't have that line add it. bend-over=false This may solve your issue. Have fun :) -John Sent from my iPhone On Jun 21, 2012, at 1:03 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 SP3 Floating Application License Question
Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
It should be a Floating - Read rather than a straight Read, but still should not take up a write license. It should only go to Floating from Floating - Read if they double click on go into modify or submit mode. Write license will only be released after your designated timeout period for the write license. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 12:04 PM To: arslist@arslist.org Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · #1048708; If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · #1048708; If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though J Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist
Re: 7.6.04 SP3 Floating Application License Question
Ø Most floating users in my organization log in and log out within maybe 15 – 20 minutes Note that logging out immediately releases the floating user license token. The timeout does not apply in that scenario. In the latest versions of AR System (again from the documentation), a floating license is automatically released back to the pool of available licenses in the following situations: * A user logs out of a mid-tier session or BMC Remedy User. * If the user does not log out of the mid tier correctly (e.g. by clicking on the red 'x' in the browser), the release of the license is delayed. See the BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*. * A user’s mid-tier session times out. For more information about mid-tier session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout (Minutes)”. * A user does not perform an AR System operation for the period of time in the floating license time-out interval. See “Floating License Timeout (hours)”. * Administrators can manually terminate a user’s session one time in a 24-hour period. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, June 21, 2012 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · #1048708; If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · #1048708; If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon Sent: Thursday, June 21, 2012 10:04 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 SP3 Floating Application License Question ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION
Re: 7.6.04 SP3 Floating Application License Question
When it comes to the application licenses, the license type associated with a given form has to do with the form membership inside the application container. For example, the User form is not part of a deployable application, so you do not need a floating license to work with that form. The overview console uses a plugin (ARDBC) to retrieve it's results list. The form behind the results list, SHR:ARDBC_OverviewConsole, is part of the Remedy Foundation Elements application. Since the Foundation elements application does not require a license, you can access data in that form without an Incident or Problem license. Now, the plugin logs into Remedy as an administrator and impersontates the user that requested the search, but I don't know how that plays into the license picture. When you have things like menus, active link set fields, filter set fields, table fields, etc., those all read data and have the potential to grab a floating write token, depending on where the data is read from. Axton Grams On Thu, Jun 21, 2012 at 12:19 PM, Goodall, Andrew C ago...@jcp.com wrote: ** Wow – how is that fair to the customer? ** ** With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though J*** * ** ** Regards, *Andrew C. Goodall* Software Engineer Development Services ago...@jcpenney.com *jcpenney* 6501 Legacy Drive Plano, TX 75024 jcp.com ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] *On Behalf Of *Easter, David *Sent:* Thursday, June 21, 2012 12:15 PM *To:* arslist@arslist.org *Subject:* Re: 7.6.04 SP3 Floating Application License Question ** ** ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): ** ** When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: **· **#1048708; If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). **· **#1048708; If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. ** ** Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jase Brandon *Sent:* Thursday, June 21, 2012 10:04 AM *To:* arslist@ARSLIST.ORG *Subject:* 7.6.04 SP3 Floating Application License Question ** ** ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which
Re: 7.6.04 SP3 Floating Application License Question
Sorry, I wasn’t clear. One of the downsides of my user base is that nobody actually clicks the “Logout” link and instead just closes their browser window. Even I do it that way usually, but I have fixed licenses so it doesn’t matter. Thanks, Shawn Pierson Remedy Developer | Energy Transfer 5051 Westheimer Rd. Houston, TX 77056 | 713.989.7226 If you would like to report an issue with Remedy, please navigate to http://remedy/issue.html From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:55 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Ø Most floating users in my organization log in and log out within maybe 15 – 20 minutes Note that logging out immediately releases the floating user license token. The timeout does not apply in that scenario. In the latest versions of AR System (again from the documentation), a floating license is automatically released back to the pool of available licenses in the following situations: * A user logs out of a mid-tier session or BMC Remedy User. * If the user does not log out of the mid tier correctly (e.g. by clicking on the red 'x' in the browser), the release of the license is delayed. See the BMC Remedy Mid Tier Guide, “License Release Timeout ([30 - 300] Seconds)*. * A user’s mid-tier session times out. For more information about mid-tier session timeouts, see the BMC Remedy Mid Tier Guide, “Session Timeout (Minutes)”. * A user does not perform an AR System operation for the period of time in the floating license time-out interval. See “Floating License Timeout (hours)”. * Administrators can manually terminate a user’s session one time in a 24-hour period. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, June 21, 2012 10:29 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Just like the minimum amount of time being one hour for floating licenses. Most floating users in my organization log in and log out within maybe 15 – 20 minutes, but due to the way the licensing timeout works, there’s a bunch of licenses being used for no valid reason other than the vendor wants more money, which I guess is their prerogative. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, June 21, 2012 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 SP3 Floating Application License Question ** Wow – how is that fair to the customer? With new home page and overview console design you are forcing more consumption of floating licenses – I’m sure that was by design though ☺ Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Thursday, June 21, 2012 12:15 PM To: arslist@arslist.org Subject: Re: 7.6.04 SP3 Floating Application License Question ** It’s in the AR System Configuration Guide – Page 53 in the 7.6.04 version (highlight mine): When a user who is assigned a Floating license logs in to AR System, the user is given a Read license. When the user attempts to perform a search, modify, or submit operation, AR System checks for an available Floating license, and the following occurs: · If a Floating license is available, the user is granted write access to requests. The user retains write access until the Floating license is released (for more information, see “Releasing floating licenses” on page 53). · If no Floating licenses are available, the user is notified and continues to use the Read license until a Floating license becomes available. Many applications, including BMC Remedy ITSM applications, perform a search on behalf of the user when launching informational consoles. Thus, the users may consume a floating token even if they have not yet performed a modify or submit. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role
Re: 7.6.04 SP3 Floating Application License Question
You might want to check ar.cfg for a line that start with bend-over. If you don't have that line add it. bend-over=false This may solve your issue. Have fun :) -John Sent from my iPhone On Jun 21, 2012, at 1:03 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: 7.6.04 SP3 Floating Application License Question
Hi, The good thing about all this is that there is room for applications like RRR|License, that won the best Return On Investment Award two years in a row at WWRUG. And this by only saving money on Remedy license :-) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. You might want to check ar.cfg for a line that start with bend-over. If you don't have that line add it. bend-over=false This may solve your issue. Have fun :) -John Sent from my iPhone On Jun 21, 2012, at 1:03 PM, Jase Brandon jasebran...@gmail.com wrote: ** Hello All, I'm guessing this will get an answer fairly quickly from the license gurus. I thought I knew the answer to this, but apparently I did not. BMC prof services told us that a user who is assigned a floating license will only be assigned a floating token when they MODIFY a record, after login, until that point they are only assigned a Read APPLICATION license. Ex. Users are setting their own Application Preference records from the INC Mgmt console per our direction so that Show Problem = Yes on the Overview Console. This query invokes the floating ITSM Problem Floating license that we were told would not happen and pushes our floating licenses for Problem through the roof and way out of compliance. I thought that the user would log on, receive a read license, and that simply having your Application Preference set to Show Problem would not invoke the Floating Problem License as it is simply running a query. Am I crazy? :-) I've dug around on the BMC support site for the official documentation, but I can't find it. If anyone can point me to that URL or share a license doc, I will buy you beers at the RUG. :-) Thanks in Advance to All, Jase Brandon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
7.6.04 SP3 Floating Application License Question
And another license cost reduction application: http://www.missingpiecessoftware.com/products/ar-license-management I believe you don't need to send a log file off to the company in order for the analysis, ie it runs onsite, and integrates with the popular SSO Plugin solution for more accurate statistics. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Question
As far as floating goes. I've seen estimates of 3 users to 1 license and 5:1. Fixed is a different matter. With fixed, you need to determine who will need to be able to log in whenever neccesary. People such as Helpdesk personnel or VIP's or High use customers. Hope that helps. On Tue, Dec 27, 2011 at 11:21 AM, Mike Hocks mike.ho...@state.mn.us wrote: Does anyone have a good formula on how to estimate the procurement of remedy licenses, fixed vs. float? We are looking to add 200 IT staff to the Incident module in Remedy 7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Question
Thanks a lot for the quick response! This helps From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, December 27, 2011 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: License Question ** As far as floating goes. I've seen estimates of 3 users to 1 license and 5:1. Fixed is a different matter. With fixed, you need to determine who will need to be able to log in whenever neccesary. People such as Helpdesk personnel or VIP's or High use customers. Hope that helps. On Tue, Dec 27, 2011 at 11:21 AM, Mike Hocks mike.ho...@state.mn.usmailto:mike.ho...@state.mn.us wrote: Does anyone have a good formula on how to estimate the procurement of remedy licenses, fixed vs. float? We are looking to add 200 IT staff to the Incident module in Remedy 7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are -- Warren R. Baltimore II Remedy Developer 410-533-5367 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
License Question
Does anyone have a good formula on how to estimate the procurement of remedy licenses, fixed vs. float? We are looking to add 200 IT staff to the Incident module in Remedy 7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Question
Mike, There really isn't a magic formula. There are a number of dependences that interrelate. Where are the folks located? That is are they in a different time zone from most of your users? Will they be working different shifts than most of your users? What is the job function (occasional use vs help desk)? An example is if your main users are in the US and the staff being added is in China you can use floating. Even if they are helpdesk staff. If you have existing floating licenses you may not even need to add licenses as floating may be available. Misi has some nice tools to help with license allocation based on historic usage. If you haven't turned on Server Statistics, you should. The data will help you understand license utilization through out the day. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Mike Hocks [mailto:mike.ho...@state.mn.us] Sent: Tuesday, December 27, 2011 11:21 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: License Question Does anyone have a good formula on how to estimate the procurement of remedy licenses, fixed vs. float? We are looking to add 200 IT staff to the Incident module in Remedy 7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Question
Thanks a lot David, I appreciate the response! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, December 27, 2011 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: License Question Mike, There really isn't a magic formula. There are a number of dependences that interrelate. Where are the folks located? That is are they in a different time zone from most of your users? Will they be working different shifts than most of your users? What is the job function (occasional use vs help desk)? An example is if your main users are in the US and the staff being added is in China you can use floating. Even if they are helpdesk staff. If you have existing floating licenses you may not even need to add licenses as floating may be available. Misi has some nice tools to help with license allocation based on historic usage. If you haven't turned on Server Statistics, you should. The data will help you understand license utilization through out the day. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Mike Hocks [mailto:mike.ho...@state.mn.us] Sent: Tuesday, December 27, 2011 11:21 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: License Question Does anyone have a good formula on how to estimate the procurement of remedy licenses, fixed vs. float? We are looking to add 200 IT staff to the Incident module in Remedy 7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Question
I have used 5:1 in the past and it has worked real well. On Dec 27, 2011 10:47 AM, Hocks, Mike (DOT) mike.ho...@state.mn.us wrote: Thanks a lot David, I appreciate the response! -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, December 27, 2011 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: License Question Mike, There really isn't a magic formula. There are a number of dependences that interrelate. Where are the folks located? That is are they in a different time zone from most of your users? Will they be working different shifts than most of your users? What is the job function (occasional use vs help desk)? An example is if your main users are in the US and the staff being added is in China you can use floating. Even if they are helpdesk staff. If you have existing floating licenses you may not even need to add licenses as floating may be available. Misi has some nice tools to help with license allocation based on historic usage. If you haven't turned on Server Statistics, you should. The data will help you understand license utilization through out the day. Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Mike Hocks [mailto:mike.ho...@state.mn.us] Sent: Tuesday, December 27, 2011 11:21 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: License Question Does anyone have a good formula on how to estimate the procurement of remedy licenses, fixed vs. float? We are looking to add 200 IT staff to the Incident module in Remedy 7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Question
Mike I have seen workable ratio's around 8:1 and 10:1. It really depends on a lot of factors such as who users what and how often and what app is being used. Having a front of house app in front of Remedy also affects the ratio. Stuart Schon file:///C:\DOCUMENTS%20AND%20SETTINGS\SCHONST\Application%20Data\Micros oft\Signatures\Fujitsu_files\fujitsuemailsignature.gif From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip Sent: Wednesday, 28 December 2011 04:06 To: arslist@ARSLIST.ORG Subject: Re: License Question ** I have used 5:1 in the past and it has worked real well. On Dec 27, 2011 10:47 AM, Hocks, Mike (DOT) mike.ho...@state.mn.us wrote: Thanks a lot David, I appreciate the response! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, December 27, 2011 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: License Question Mike, There really isn't a magic formula. There are a number of dependences that interrelate. Where are the folks located? That is are they in a different time zone from most of your users? Will they be working different shifts than most of your users? What is the job function (occasional use vs help desk)? An example is if your main users are in the US and the staff being added is in China you can use floating. Even if they are helpdesk staff. If you have existing floating licenses you may not even need to add licenses as floating may be available. Misi has some nice tools to help with license allocation based on historic usage. If you haven't turned on Server Statistics, you should. The data will help you understand license utilization through out the day.10 Dave - dave.shell...@tycoelectronics.com (Wireless) - Original Message - From: Mike Hocks [mailto:mike.ho...@state.mn.us] Sent: Tuesday, December 27, 2011 11:21 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: License Question Does anyone have a good formula on how to estimate the procurement of remedy licenses, fixed vs. float? We are looking to add 200 IT staff to the Incident module in Remedy 7.6.04 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: License Question...
Thanks, David. So to be perfectly clear… Would these “requesters” need licenses (other than the free “read” license) if they only submit their own requests, check status on their requests, look at existing tickets, and update tickets they have submitted, assuming “Submitter Mode Lock” is enabled? Chas Subject: Re: License Question... Ø You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? No. In fact, they cannot work on tickets others have submitted because they’re not the “workers” – they are the requesters. They only need to submit their own requests, check status on their requests and view any self-service knowledge information provided. The “y” group (in your example) that would work on the tickets would have a Service Management Specialist user license - which is a license bundle that includes a write license for SRM technicians, analysts and administrators enabling them to modify data not owned by them.Or, if they work on the Service Desk rather than within Service Request Management, they’d have Incident/Problem Management user write licenses. And so on… -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, January 26, 2011 04:53 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request
Re: License Question...
Let me lead off by again reiterating that a license is not necessarily programmatic – i.e. a license does not mean that something is entered into AR System. It means you are legally enabled to utilize the product under the terms of your purchase contract. So to answer the question, yes – you have to purchase the licensed rights for requesters to use the SRM product. However, there is nothing to programmatically enter into AR System to enable the users to exercise the licensed right to use the product as defined in the purchase contract. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 06:53 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Thanks, David. So to be perfectly clear… Would these “requesters” need licenses (other than the free “read” license) if they only submit their own requests, check status on their requests, look at existing tickets, and update tickets they have submitted, assuming “Submitter Mode Lock” is enabled? Chas Subject: Re: License Question... Ø You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? No. In fact, they cannot work on tickets others have submitted because they’re not the “workers” – they are the requesters. They only need to submit their own requests, check status on their requests and view any self-service knowledge information provided. The “y” group (in your example) that would work on the tickets would have a Service Management Specialist user license - which is a license bundle that includes a write license for SRM technicians, analysts and administrators enabling them to modify data not owned by them.Or, if they work on the Service Desk rather than within Service Request Management, they’d have Incident/Problem Management user write licenses. And so on… -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, January 26, 2011 04:53 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas
Re: License Question...
Thanks, David. Now I am confused. Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to interact (including providing supplemental information) with tickets they have “Submitted”, without the cost of a license? Not tickets that others have “Submitted”, but only where they were the “Submitter”. In the case of a user created ARS application, the requirement for purchasing licenses is limited to folks who need to update tickets “Submitted” by others? And at the same time, cannot users who have no license other than the free read license, browse the tickets contained within a user created ARS application, freely viewing a ticket regardless of who “Submitted” it? Chas Subject: Re: License Question... Let me lead off by again reiterating that a license is not necessarily programmatic – i.e. a license does not mean that something is entered into AR System. It means you are legally enabled to utilize the product under the terms of your purchase contract. So to answer the question, yes – you have to purchase the licensed rights for requesters to use the SRM product. However, there is nothing to programmatically enter into AR System to enable the users to exercise the licensed right to use the product as defined in the purchase contract. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 06:53 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Thanks, David. So to be perfectly clear… Would these “requesters” need licenses (other than the free “read” license) if they only submit their own requests, check status on their requests, look at existing tickets, and update tickets they have submitted, assuming “Submitter Mode Lock” is enabled? Chas Subject: Re: License Question... Ø You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? No. In fact, they cannot work on tickets others have submitted because they’re not the “workers” – they are the requesters. They only need to submit their own requests, check status on their requests and view any self-service knowledge information provided. The “y” group (in your example) that would work on the tickets would have a Service Management Specialist user license - which is a license bundle that includes a write license for SRM technicians, analysts and administrators enabling them to modify data not owned by them.Or, if they work on the Service Desk rather than within Service Request Management, they’d have Incident/Problem Management user write licenses. And so on… -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, January 26, 2011 04:53 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent
OT - Best answer ever!! RE License Question...
Dear Listers... This has to be the best answer to a question ever!! What if I wanted to catch salmon??? Farmed or wild?:) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 27, 2011 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... EDIT Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other contracts (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. EDIT -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License Question...
David, First off, I want to thank you for taking the time to help the community understand these issues. I'm sure the topic isn't as complicated as we make it out to be, so having you shed light on things is appreciated. I understand that having a Self Service (fishing) license grants the general right to fish (and therefore no licensing specifically for that needs to be done on the server). But to take your metaphor one step further; with the hope of clearing up a question I have, does the fishing license allow me to fish On Behalf Of someone else, or is that where the Fishing Management Specialist licenses come into play (which would require configuring on the server)? Thanks again, Thad On Thu, Jan 27, 2011 at 8:21 AM, Easter, David david_eas...@bmc.com wrote: You are purchasing the business license rights to use the Self-Service * applications* (SRM and RKM) in a defined manner - namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the free read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other contracts (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. So if you use the SRM or RKM applications for self-service as an end user - regardless of other licenses or enabled technology - you need to have the business rights to use the application for that purpose. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas *Sent:* Thursday, January 27, 2011 07:54 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... Thanks, David. Now I am confused. Isn't the purpose of the Submitter Mode Locked to enable Requesters to interact (including providing supplemental information) with tickets they have Submitted, without the cost of a license? Not tickets that others have Submitted, but only where they were the Submitter. In the case of a user created ARS application, the requirement for purchasing licenses is limited to folks who need to update tickets Submitted by others? And at the same time, cannot users who have no license other than the free read license, browse the tickets contained within a user created ARS application, freely viewing a ticket regardless of who Submitted it? Chas *Subject:* Re: License Question... Let me lead off by again reiterating that a license is not necessarily programmatic - i.e. a license does not mean that something is entered into AR System. It means you are legally enabled to utilize the product under the terms of your purchase contract. So to answer the question, yes - you have to purchase the licensed rights for requesters to use the SRM product. However, there is nothing to programmatically enter into AR System to enable the users to exercise the licensed right to use the product as defined in the purchase contract. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My
Re: License Question...
From the Configuration Guide: The Submitter Mode options are Locked—Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. Changeable—Requires users to have a write license to change any record, including requests for which they are the submitter. So ignoring business licensed rights for the moment, a user with a read license and submitter mode set to “Locked” would be technically able to submit data to the system and modify their own submissions since their name is in the “Submitter” field. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 09:11 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Notwithstanding any requirements for licensing that may apply for using canned applications, is my understanding of “Submitter Mode Locked” sound? I am only referring to user developed ARS apps. Chas Subject: Re: License Question... You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the “free” read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. So if you use the SRM or RKM applications for self-service as an end user – regardless of other licenses or enabled technology – you need to have the business rights to use the application for that purpose. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 07:54 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Thanks, David. Now I am confused. Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to interact (including providing supplemental information) with tickets they have “Submitted”, without the cost of a license? Not tickets that others have “Submitted”, but only where they were the “Submitter”. In the case of a user created ARS application, the requirement for purchasing licenses is limited to folks who need to update tickets “Submitted” by others? And at the same time, cannot users who have no license other than the free read license, browse the tickets contained within a user created ARS application, freely viewing a ticket regardless of who “Submitted” it? Chas
Re: License Question...
Nice metaphor! I am going to keep that one in my back pocket. Jason On Thu, Jan 27, 2011 at 8:21 AM, Easter, David david_eas...@bmc.com wrote: You are purchasing the business license rights to use the Self-Service * applications* (SRM and RKM) in a defined manner - namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the free read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other contracts (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. So if you use the SRM or RKM applications for self-service as an end user - regardless of other licenses or enabled technology - you need to have the business rights to use the application for that purpose. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas *Sent:* Thursday, January 27, 2011 07:54 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... Thanks, David. Now I am confused. Isn't the purpose of the Submitter Mode Locked to enable Requesters to interact (including providing supplemental information) with tickets they have Submitted, without the cost of a license? Not tickets that others have Submitted, but only where they were the Submitter. In the case of a user created ARS application, the requirement for purchasing licenses is limited to folks who need to update tickets Submitted by others? And at the same time, cannot users who have no license other than the free read license, browse the tickets contained within a user created ARS application, freely viewing a ticket regardless of who Submitted it? Chas *Subject:* Re: License Question... Let me lead off by again reiterating that a license is not necessarily programmatic - i.e. a license does not mean that something is entered into AR System. It means you are legally enabled to utilize the product under the terms of your purchase contract. So to answer the question, yes - you have to purchase the licensed rights for requesters to use the SRM product. However, there is nothing to programmatically enter into AR System to enable the users to exercise the licensed right to use the product as defined in the purchase contract. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas *Sent:* Thursday, January 27, 2011 06:53 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... Thanks, David. So to be perfectly clear... Would these requesters need licenses (other than the free read license) if they only submit their own requests, check status on their requests, look at existing tickets, and update tickets they have
Re: OT - Best answer ever!! RE License Question...
Maybe sardines for WWRUG11 instead of Twinkies? :) On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Dear Listers... This has to be the best answer to a question ever!! What if I wanted to catch salmon??? Farmed or wild?:) -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Easter, David *Sent:* Thursday, January 27, 2011 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... EDIT *Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license.* EDIT -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License Question...
Hi David, Thank you. So in the case of custom in-house developed ARS applications licenses are required to be purchased for those who need update access to tickets they did not submit, in effect limiting the licenses required to only those individuals, rather than some percentage of the total population of submitters, correct? Or put another way, there is no requirement to purchase a large number of unnecessary licenses for those who do not update tickets they did not submit? Chas Subject: Re: License Question... From the Configuration Guide: The Submitter Mode options are Locked—Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. Changeable—Requires users to have a write license to change any record, including requests for which they are the submitter. So ignoring business licensed rights for the moment, a user with a read license and submitter mode set to “Locked” would be technically able to submit data to the system and modify their own submissions since their name is in the “Submitter” field. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 09:11 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Notwithstanding any requirements for licensing that may apply for using canned applications, is my understanding of “Submitter Mode Locked” sound? I am only referring to user developed ARS apps. Chas Subject: Re: License Question... You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the “free” read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. So if you use the SRM or RKM applications for self-service as an end user – regardless of other licenses or enabled technology – you need to have the business rights to use the application for that purpose. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 07:54 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Thanks, David. Now I am confused. Isn’t the purpose of the “Submitter Mode Locked” to enable “Requesters” to interact (including providing supplemental information) with tickets they have “Submitted”, without the cost
Re: OT - Best answer ever!! RE License Question...
Sticking with the genre of hopelessly over-processed food items set by Twinkies: fish sticks (partially thawed). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, January 27, 2011 12:36 PM To: arslist@ARSLIST.ORG Subject: Re: OT - Best answer ever!! RE License Question... ** Maybe sardines for WWRUG11 instead of Twinkies? :) On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org wrote: ** Dear Listers... This has to be the best answer to a question ever!! What if I wanted to catch salmon??? Farmed or wild?:) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, January 27, 2011 10:22 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: License Question... EDIT Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other contracts (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. EDIT -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OT - Best answer ever!! RE License Question...
** Technically speaking, at floor-to-cieling distance, it's fairly difficult to tell the difference between the Twinkie which is still stuck in a certain San Jose chandelier and a fish stick! Let us be forever thankful for the Twinkie's indestructible plastic wrapper.On Jan 27, 2011, at 12:40 PM, strauss wrote:** Sticking with the genre of hopelessly over-processed food items set by Twinkies: fish sticks (partially thawed).Christopher Strauss, Ph.D.Call Tracking Administration ManagerUniversity of North Texas Computing IT Centerhttp://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason MillerSent: Thursday, January 27, 2011 12:36 PMTo: arslist@ARSLIST.ORGSubject: Re: OT - Best answer ever!! RE License Question...** Maybe sardines for WWRUG11 instead of Twinkies? :)On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote:** Dear Listers...This has to be the best answer to a question ever!! What if I wanted to catch salmon??? Farmed or wild? :)From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, DavidSent: Thursday, January 27, 2011 10:22 AMTo: arslist@ARSLIST.ORGSubject: Re: License Question...EDITTrying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license.EDIT-David J. EasterManager of Product Management, Remedy PlatformBMC Software, Inc.The opinions, statements, and/or suggested courses of actionexpressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc._attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ Doug--Doug Blaird...@blairing.com+1 224-558-5462200 North Arlington Heights RoadArlington Heights, Illinois 60004 _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: OT - Best answer ever!! RE License Question...
Even better! You're not going to throw out such a suggestion and skip out on us again this year? (I know not always our decision) On Thu, Jan 27, 2011 at 10:40 AM, strauss stra...@unt.edu wrote: ** Sticking with the genre of hopelessly over-processed food items set by Twinkies: fish sticks (partially thawed). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, January 27, 2011 12:36 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: OT - Best answer ever!! RE License Question... ** Maybe sardines for WWRUG11 instead of Twinkies? :) On Thu, Jan 27, 2011 at 9:11 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Dear Listers... This has to be the best answer to a question ever!! What if I wanted to catch salmon??? Farmed or wild?:) -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Easter, David *Sent:* Thursday, January 27, 2011 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... EDIT *Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license.* EDIT -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License Question...
I guess it depends. Are you fishing, keeping the fishing rod in your hands at all times, and just handing the fish you catch over to someone else? (i.e. you are always the submitter and no one else is ever logging into SRM/RKM)? Or are you standing behind someone and helping them cast, then handing the rod over to them so they can finish fishing (i.e. you submit the request, but immediately change the submitter to them – thereby making it nearly identical to what would have happened had they submitted the request themselves)? If the former, then you are the only one logging into SRM and thus you’re the sole user of the system. No one else ever logs in so they’re not accessing the system. Note that this is kind of the antithesis of “self-service”, yes? If the latter (which is probably the case), then the other users are logging into see the status of tickets you submitted for them, viewing knowledge articles and interacting through the system with the Service Management Specialists who are working their tickets. Or, keeping in the metaphor, if a park ranger found a person with a fishing rod in their hands, would the park ranger accept a response of “oh no, I’m not fishing – I’m just holding the rod and catching the fish… he did the initial fishing.” ;-) As you point out, don’t make it complicated. If the end result is the same as if the user had performed the action themselves, then they’re considered to be using the system. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Thursday, January 27, 2011 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, First off, I want to thank you for taking the time to help the community understand these issues. I'm sure the topic isn't as complicated as we make it out to be, so having you shed light on things is appreciated. I understand that having a Self Service (fishing) license grants the general right to fish (and therefore no licensing specifically for that needs to be done on the server). But to take your metaphor one step further; with the hope of clearing up a question I have, does the fishing license allow me to fish On Behalf Of someone else, or is that where the Fishing Management Specialist licenses come into play (which would require configuring on the server)? Thanks again, Thad On Thu, Jan 27, 2011 at 8:21 AM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the “free” read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. So if you use the SRM or RKM applications for self-service as an end user – regardless of other licenses or enabled technology – you need to have the business rights to use the application for that purpose. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc
Re: License Question...
And just as a reminder (although Dave is the official voice of BMC) - Free read/submit is intended as a convenience for people - usually end users - to submit their own tickets; if they then need to add an update they can. One should not try to get around this by, for an example, having a help desk person take the ticket on the phone; putting them as the submitter; and then letting them work the ticket through to the end or put in updates from the second level people who are actually working the ticket without a write license. Or let's say I'm a change person; if I open a change request for myself and then want to work it all the way through to completion - I should have a write license. If one is working a ticket, one is expected to have a write license. There are always technical tricks you can do, but those are not allowed (the EULA has wording to this effect). Anne *** not speaking officially from BMC but trying to ensure the point of read vs write licenses are not missed *** now, back to the smoked salmon... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Hi David, Thank you. So in the case of custom in-house developed ARS applications licenses are required to be purchased for those who need update access to tickets they did not submit, in effect limiting the licenses required to only those individuals, rather than some percentage of the total population of submitters, correct? Or put another way, there is no requirement to purchase a large number of unnecessary licenses for those who do not update tickets they did not submit? Chas Subject: Re: License Question... From the Configuration Guide: The Submitter Mode options are Locked—Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. Changeable—Requires users to have a write license to change any record, including requests for which they are the submitter. So ignoring business licensed rights for the moment, a user with a read license and submitter mode set to “Locked” would be technically able to submit data to the system and modify their own submissions since their name is in the “Submitter” field. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 09:11 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Notwithstanding any requirements for licensing that may apply for using canned applications, is my understanding of “Submitter Mode Locked” sound? I am only referring to user developed ARS apps. Chas Subject: Re: License Question... You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the “free” read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may
Re: License Question...
Hi all, I did not understand the license... well, but the fishing model really help me here... This is a great thread, as I learn something new today. Thanks Andrew. On Thu, Jan 27, 2011 at 11:42 AM, Brock, Anne anne_br...@bmc.com wrote: And just as a reminder (although Dave is the official voice of BMC) - Free read/submit is intended as a convenience for people - usually end users - to submit their own tickets; if they then need to add an update they can. One should not try to get around this by, for an example, having a help desk person take the ticket on the phone; putting them as the submitter; and then letting them work the ticket through to the end or put in updates from the second level people who are actually working the ticket without a write license. Or let's say I'm a change person; if I open a change request for myself and then want to work it all the way through to completion - I should have a write license. If one is working a ticket, one is expected to have a write license. There are always technical tricks you can do, but those are not allowed (the EULA has wording to this effect). Anne *** not speaking officially from BMC but trying to ensure the point of read vs write licenses are not missed *** now, back to the smoked salmon... *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas *Sent:* Thursday, January 27, 2011 10:38 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... Hi David, Thank you. So in the case of custom in-house developed ARS applications licenses are required to be purchased for those who need update access to tickets they did not submit, in effect limiting the licenses required to only those individuals, rather than some percentage of the total population of submitters, correct? Or put another way, there is no requirement to purchase a large number of unnecessary licenses for those who do not update tickets they did not submit? Chas *Subject:* Re: License Question... From the Configuration Guide: The Submitter Mode options are *Locked*—Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. *Changeable*—Requires users to have a write license to change any record, including requests for which they are the submitter. So ignoring business licensed rights for the moment, a user with a read license and submitter mode set to “Locked” would be technically able to submit data to the system and modify their own submissions since their name is in the “Submitter” field. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Roberts, Chas *Sent:* Thursday, January 27, 2011 09:11 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... Notwithstanding any requirements for licensing that may apply for using canned applications, is my understanding of “Submitter Mode Locked” sound? I am only referring to user developed ARS apps. Chas *Subject:* Re: License Question... You are purchasing the business license rights to use the Self-Service * applications* (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the “free” read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you
Re: License Question...
Hi Anne, Actually, I was under the impression that Dave was not “…the official voice of BMC…” (based upon his sig-line which clearly indicates his opinions are his own); I simply thought he’d have the answer to this question regarding proper licensing requirements. What I am trying to confirm is similar to what you opined – namely: “Free read/submit is intended as a convenience for people - usually end users - to submit their own tickets; if they then need to add an update they can.” I do not understand your next statement about “…having a help desk person take the ticket on the phone…” Wouldn’t they then be the “Submitter”, and thus ruin the ability of the actual end user with the issue to add an updated description, for example? I guess to be real clear, I am asking if “Submitter Mode Lock” creates a situation where the end users do not have to have a paid license, only the help desk and actual “second level” actually working the ticket do? Is not the intent of “Submitter Mode Lock” to make Remedy affordable to an organization so it is more widely used? Also to be explicitly clear, I am only concerned with custom in house written Remedy apps, not ones that have additional licensing requirements. Chas Subject: Re: License Question... And just as a reminder (although Dave is the official voice of BMC) - Free read/submit is intended as a convenience for people - usually end users - to submit their own tickets; if they then need to add an update they can. One should not try to get around this by, for an example, having a help desk person take the ticket on the phone; putting them as the submitter; and then letting them work the ticket through to the end or put in updates from the second level people who are actually working the ticket without a write license. Or let's say I'm a change person; if I open a change request for myself and then want to work it all the way through to completion - I should have a write license. If one is working a ticket, one is expected to have a write license. There are always technical tricks you can do, but those are not allowed (the EULA has wording to this effect). Anne *** not speaking officially from BMC but trying to ensure the point of read vs write licenses are not missed *** now, back to the smoked salmon... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Hi David, Thank you. So in the case of custom in-house developed ARS applications licenses are required to be purchased for those who need update access to tickets they did not submit, in effect limiting the licenses required to only those individuals, rather than some percentage of the total population of submitters, correct? Or put another way, there is no requirement to purchase a large number of unnecessary licenses for those who do not update tickets they did not submit? Chas Subject: Re: License Question... From the Configuration Guide: The Submitter Mode options are Locked—Enables users who have their name in the Submitter field to modify requests without a write license. This does not apply to users with a Restricted Read license who cannot modify requests under any circumstances. In the locked submitter mode, after the entry is submitted, the value in the Submitter field cannot be changed. Changeable—Requires users to have a write license to change any record, including requests for which they are the submitter. So ignoring business licensed rights for the moment, a user with a read license and submitter mode set to “Locked” would be technically able to submit data to the system and modify their own submissions since their name is in the “Submitter” field. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 09:11 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Notwithstanding any requirements for licensing that may apply for using canned applications, is my understanding of “Submitter Mode Locked” sound? I am only referring to user developed ARS apps. Chas Subject: Re: License Question... You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights
OT - Best answer ever!! RE License Question...
Hi, I have bought a fishing rod, and want to eat canned tuna, not canned applications... Is the sole user of the system be a fish? /Misi I guess it depends. Are you fishing, keeping the fishing rod in your hands at all times, and just handing the fish you catch over to someone else? (i.e. you are always the submitter and no one else is ever logging into SRM/RKM)? Or are you standing behind someone and helping them cast, then handing the rod over to them so they can finish fishing (i.e. you submit the request, but immediately change the submitter to them – thereby making it nearly identical to what would have happened had they submitted the request themselves)? If the former, then you are the only one logging into SRM and thus you’re the sole user of the system. No one else ever logs in so they’re not accessing the system. Note that this is kind of the antithesis of “self-service”, yes? If the latter (which is probably the case), then the other users are logging into see the status of tickets you submitted for them, viewing knowledge articles and interacting through the system with the Service Management Specialists who are working their tickets. Or, keeping in the metaphor, if a park ranger found a person with a fishing rod in their hands, would the park ranger accept a response of “oh no, I’m not fishing – I’m just holding the rod and catching the fish… he did the initial fishing.” ;-) As you point out, don’t make it complicated. If the end result is the same as if the user had performed the action themselves, then they’re considered to be using the system. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Thursday, January 27, 2011 10:01 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, First off, I want to thank you for taking the time to help the community understand these issues. I'm sure the topic isn't as complicated as we make it out to be, so having you shed light on things is appreciated. I understand that having a Self Service (fishing) license grants the general right to fish (and therefore no licensing specifically for that needs to be done on the server). But to take your metaphor one step further; with the hope of clearing up a question I have, does the fishing license allow me to fish On Behalf Of someone else, or is that where the Fishing Management Specialist licenses come into play (which would require configuring on the server)? Thanks again, Thad On Thu, Jan 27, 2011 at 8:21 AM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: You are purchasing the business license rights to use the Self-Service applications (SRM and RKM) in a defined manner – namely to allow end-users to submit service requests, view their service requests and to view knowledge articles provided for self-service. Regardless of any other business rights obtained through other licenses purchased, you have to purchase Self-Service user capacity to use SRM and RKM for self-service. When you purchased AR System, you obtained unlimited rights to use the “free” read licenses within applications that have no other restrictions around their use. For Self-Service, there is an additional business license right that is needed to use the applications for a specific purpose. Regardless of the technology that enables their use, you have to have the business license rights to use the application as defined in your purchase contract.The Self-Service business license is needed in addition to any other licenses. Trying to make this into a dumb metaphor, think about a fishing license. A fishing license enables you to go fishing. However, while the fishing license enables you to fish, there may be additional rules in place that limit you to catch a certain number of fish, only fish in certain places or disallow the catching of certain kinds of fish. Even though your fishing license says you can go fishing, that license is further modified by other “contracts” (in this case, laws or regulations). So just because I have a fishing license that lets me catch an unlimited amount of sardines, that same license may not enable me to catch an unlimited amount of tuna. To catch additional tuna, I may have to get a business license that allows me to catch more than what I could normally catch with a standard fishing license. So if you use the SRM or RKM applications for self-service as an end user – regardless of other licenses or enabled
Re: License Question...
Chas, I have a custom in-house built system that utilizes read licenses extensively. The application is a Quote/Order system, here is how it works. The sales users create their own quotes and do everything they need with their own records, once the quote reaches a certain stage it is handed off to other teams to fulfill the customers orders. The sales users only see/touch their own requests and as such, only have read licenses. All other users of the system have either Fixed or Floating licenses. We have situations where one user will create a quote FOR a sales user…in that case the submitter of the quote is the sales user in question instead of the person pressing the button, but in this scenario, the sales user typically picks the quote up once its created and works it just as if they had created it to begin with….the person that created it for them is typically with a group that has a write license, but if they happen to be another sales user, they wouldn’t be able to modify the record after it was created anyway because they also have a read license…so it would be up to the other read user to modify it further anyway. Based on everything I have read and the years of experience I have, this does not ‘sidestep’ any rules, but abides by the rules quite nicely. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Thursday, January 27, 2011 3:07 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... Hi Anne, Actually, I was under the impression that Dave was not “…the official voice of BMC…” (based upon his sig-line which clearly indicates his opinions are his own); I simply thought he’d have the answer to this question regarding proper licensing requirements. What I am trying to confirm is similar to what you opined – namely: “Free read/submit is intended as a convenience for people - usually end users - to submit their own tickets; if they then need to add an update they can.” I do not understand your next statement about “…having a help desk person take the ticket on the phone…” Wouldn’t they then be the “Submitter”, and thus ruin the ability of the actual end user with the issue to add an updated description, for example? I guess to be real clear, I am asking if “Submitter Mode Lock” creates a situation where the end users do not have to have a paid license, only the help desk and actual “second level” actually working the ticket do? Is not the intent of “Submitter Mode Lock” to make Remedy affordable to an organization so it is more widely used? Also to be explicitly clear, I am only concerned with custom in house written Remedy apps, not ones that have additional licensing requirements. Chas ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
License Question...
All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P.
Re: License Question...
Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORG' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P.
Re: License Question...
Matt, Technically, speaking it is not required as a read license will suffice if the server is set with Submitter Mode = Locked. That was the case with SRM 2.x, but it should carry over to the 7.x version as well since it uses the same foundation (CAI) for request creation. I’m not sure where the User Add-On License came from but any enlightenment would be appreciated. -Eric From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: arslist@ARSLIST.ORG Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P.
Re: License Question...
Matt, I just spent 5 days with BMC support trying to understand what a BMC:Remedy Service Desk license or a BMC Remedy Asset Configuration License is, since there is not pull down for either when you try to add a license. Maybe some one smarter then me (or BMC support) can help? hbr On Wed, Jan 26, 2011 at 11:09 AM, Matthew Perrault matthew.perra...@genmills.com wrote: All, Currently we are paying for: BMC Remedy Self Service - User Add-On License According to BMC they state it is needed by end users to submit a request? But That doesn't make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I've done some searching on the web (couldn't find anything in the documentation...) and apparently this BMC Remedy Self Service LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License Question...
“I’m not sure where the User Add-On License came from” That’s what BMC labeled it, when they sent the quote to us. We are running SRM 2.2, with Submitter mode locked. I started going through our list of applied licenses (Form: AR System Administration: Add or Remove Licenses) And don’t even see it listed there either, yet we are using SRM just fine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D Sent: Wednesday, January 26, 2011 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Matt, Technically, speaking it is not required as a read license will suffice if the server is set with Submitter Mode = Locked. That was the case with SRM 2.x, but it should carry over to the 7.x version as well since it uses the same foundation (CAI) for request creation. I’m not sure where the User Add-On License came from but any enlightenment would be appreciated. -Eric From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: arslist@ARSLIST.ORG Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P.
Re: License Question...
Matt, I would bet that there’s some misunderstanding within the sales org at BMC about this requirement. I would recommend having a discussion with your account rep if no one can offer any other guidance here. Perhaps David Easter can enlighten us, as well? -Eric From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... “I’m not sure where the User Add-On License came from” That’s what BMC labeled it, when they sent the quote to us. We are running SRM 2.2, with Submitter mode locked. I started going through our list of applied licenses (Form: AR System Administration: Add or Remove Licenses) And don’t even see it listed there either, yet we are using SRM just fine. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D Sent: Wednesday, January 26, 2011 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Matt, Technically, speaking it is not required as a read license will suffice if the server is set with Submitter Mode = Locked. That was the case with SRM 2.x, but it should carry over to the 7.x version as well since it uses the same foundation (CAI) for request creation. I’m not sure where the User Add-On License came from but any enlightenment would be appreciated. -Eric From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: arslist@ARSLIST.ORG Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P.
Re: License Question...
The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 08:25 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORG' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P.
Re: License Question...
There is no such thing as a BMC:Remedy Service Desk license within AR System itself. When you purchase Service Desk, you receive licenses for Incident Management and Problem Management. I don’t know of any license bundle called “Remedy Asset Configuration” so you may want to recheck with your sales person on what license bundle was purchased thre. They will have a mapping of what is in the bundle and thus the programmatic licenses to chose (if any) within AR System to activate your purchase. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Wednesday, January 26, 2011 08:28 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** Matt, I just spent 5 days with BMC support trying to understand what a BMC:Remedy Service Desk license or a BMC Remedy Asset Configuration License is, since there is not pull down for either when you try to add a license. Maybe some one smarter then me (or BMC support) can help? hbr On Wed, Jan 26, 2011 at 11:09 AM, Matthew Perrault matthew.perra...@genmills.commailto:matthew.perra...@genmills.com wrote: All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.commailto:hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: License Question...CLOSED
Ok Thanks David, That explains what that license is for. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, January 26, 2011 10:50 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 08:25 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORG' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P.
Re: License Question...
David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It's nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the back-end processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Matthew Perrault *Sent:* Wednesday, January 26, 2011 08:25 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks *From:* Matthew Perrault *Sent:* Wednesday, January 26, 2011 10:10 AM *To:* 'arslist@ARSLIST.ORG' *Subject:* License Question... All, Currently we are paying for: BMC Remedy Self Service - User Add-On License According to BMC they state it is needed by end users to submit a request? But That doesn't make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I've done some searching on the web (couldn't find anything in the documentation...) and apparently this BMC Remedy Self Service LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License Question...
The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 08:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_
Re: License Question...
Great information. Thank you! Jason On Wed, Jan 26, 2011 at 1:30 PM, Easter, David david_eas...@bmc.com wrote: The ratio for the floating Self-Service licenses is 100 to 1 - i.e. if you have 14,000 employees that could potentially access the system, you'd need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, January 26, 2011 01:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It's nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the back-end processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Matthew Perrault *Sent:* Wednesday, January 26, 2011 08:25 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks *From:* Matthew Perrault *Sent:* Wednesday, January 26, 2011 10:10 AM *To:* 'arslist@ARSLIST.ORG' *Subject:* License Question... All, Currently we are paying for: BMC Remedy Self Service - User Add-On License According to BMC they state it is needed by end users to submit a request? But That doesn't make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I've done some searching on the web (couldn't find anything in the documentation...) and apparently this BMC Remedy Self Service LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License Question...
David, Thanks it seems that what sales sells (or is on the details form) does not match up with what you can add to the server. Take care, Howard Sent from my iPhone 4 On Jan 26, 2011, at 5:46 PM, Jason Miller jason.mil...@gmail.com wrote: ** Great information. Thank you! Jason On Wed, Jan 26, 2011 at 1:30 PM, Easter, David david_eas...@bmc.com wrote: The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 08:25 AM To: arslist@ARSLIST.ORG Subject: Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORG' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: License Question...
David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 08:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday, January 26, 2011 10:10 AM To: 'arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG' Subject: License Question... All, Currently we are paying for: BMC Remedy Self Service − User Add−On License According to BMC they state it is needed by end users to submit a request? But That doesn’t make sense. All you need to submit a request is to have a Read LICENSE, and Service Request User permissions. Now, I’ve done some searching on the web (couldn’t find anything in the documentation…) and apparently this “BMC Remedy Self Service” LICENSE is needed by the Request System. But How is it needed and Why is it needed? We have the BMC:SR Mgmt Application license, is this the same thing? Then I take a look at the quantity of these Licenses that we have, and they seem either WAY too low, or WAY too high. Any help would be appreciated, Thanks Matt P. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This email is confidential and intended solely for the use of the individual(s) to whom it is addressed. The information contained in this message may be privileged and confidential and protected from disclosure. If you are not the author's intended recipient, be advised that you have received this email in error and that any use, dissemination, forwarding, printing, or copying of this email is strictly prohibited. If you have received this email in error please delete all
Re: License Question...
Ø You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? No. In fact, they cannot work on tickets others have submitted because they’re not the “workers” – they are the requesters. They only need to submit their own requests, check status on their requests and view any self-service knowledge information provided. The “y” group (in your example) that would work on the tickets would have a Service Management Specialist user license - which is a license bundle that includes a write license for SRM technicians, analysts and administrators enabling them to modify data not owned by them.Or, if they work on the Service Desk rather than within Service Request Management, they’d have Incident/Problem Management user write licenses. And so on… -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roberts, Chas Sent: Wednesday, January 26, 2011 04:53 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... David, You are saying this because the 14,000 employees in your example may need to work on tickets others have submitted? My impression was that if you have “x” number of employees that use the system -- but only “y” work on tickets sent by others, you’d require “y” fixed licenses or maybe “y/20” floating licenses… Assuming “submitter mode locked” was in use and thus submitters could interact with their own tickets, but only read others’s tickets… While the “y” group could do the ticket management (such as a help desk… working on problems submitted by areas outside their area) True? Thanks, Chas Subject: Re: License Question... The ratio for the floating Self-Service licenses is 100 to 1 – i.e. if you have 14,000 employees that could potentially access the system, you’d need 140 floating licenses. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, January 26, 2011 01:03 PM To: arslist@ARSLIST.ORG Subject: Re: License Question... ** David, The statement it represents the total number of users that your organization expects to access..., that does not hold true for floating Self-Service correct? Say we have BMC Remedy Self Service - Floating User Add-On License 20-Pk Lsn and have 14,000 potential users who would access SRM (our total expected user count). Since it is a floating license this should cover the 14k people who may need to request something from our IT dept or search the KB? Assuming no more than 20 people at a time are trying to use Self-Service functionality, correct? Jason On Wed, Jan 26, 2011 at 8:50 AM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: The BMC Remedy Self-Service license is a business license, not a programmatic license. It’s nothing to do with read or write licenses. It represents the total number of users that your organization expects to access Service Request Management to submit or check status on service requests and utilize Remedy Knowledge Management based self-service knowledge articles. Self-Service pricing is based on that number of users. Additional, and programmatic, licenses are required for the “back-end” processing of such service requests. Those additional licenses represent the write licenses needed for your SRM Analysts/technicians, Service Desk technicians, Change Managers, Asset Managers, etc. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Matthew Perrault Sent: Wednesday, January 26, 2011 08:25 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: License Question... Sorry forgot to Add. ITSM 7.1 ARS 7.1 Patch 8 Thanks From: Matthew Perrault Sent: Wednesday
SerletExe License Question
Hi, We are using serletExe 5.0 ISAPI with midtier 6.3 patch 25. Our web service user is getting ServletExec Max Concurrent Requests Exceeded error. I goggled this error, it says when not registered, ServletExec supports a maximum of 3 concurrent requests. I noticed we don't have license key in ServletExec admin console, I installed servletExec along with Remedy midtier 6.3. The question is do I need a license key, if so, where I can get it? Through BMC? Or New Atlanta? Thanks, Huiqing /PREBRspan style='font-size:8.0pt;font-family:Arial,sans-serif;color:#003366' _BR This electronic message and any files transmitted with it containsBR information from iDirect, which may be privileged, proprietaryBR and/or confidential. It is intended solely for the use of the individualBR or entity to whom they are addressed. If you are not the originalBR recipient or the person responsible for delivering the email to theBR intended recipient, be advised that you have received this emailBR in error, and that any use, dissemination, forwarding, printing, orBR copying of this email is strictly prohibited. If you received this emailBR in error, please delete it and immediately notify the sender.BR _ /SPANPRE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SerletExe License Question
I think if you go looking through the install folders you will find a license.txt file that has the key. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Friday, October 22, 2010 10:05 AM To: arslist@ARSLIST.ORG Subject: SerletExe License Question ** Hi, We are using serletExe 5.0 ISAPI with midtier 6.3 patch 25. Our web service user is getting ServletExec Max Concurrent Requests Exceeded error. I goggled this error, it says when not registered, ServletExec supports a maximum of 3 concurrent requests. I noticed we don't have license key in ServletExec admin console, I installed servletExec along with Remedy midtier 6.3. The question is do I need a license key, if so, where I can get it? Through BMC? Or New Atlanta? Thanks, Huiqing ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: SerletExe License Question
Thank you! I found it. Huiqing -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, October 22, 2010 11:12 AM To: arslist@ARSLIST.ORG Subject: Re: SerletExe License Question I think if you go looking through the install folders you will find a license.txt file that has the key. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Bao, Hui-Qing Sent: Friday, October 22, 2010 10:05 AM To: arslist@ARSLIST.ORG Subject: SerletExe License Question ** Hi, We are using serletExe 5.0 ISAPI with midtier 6.3 patch 25. Our web service user is getting ServletExec Max Concurrent Requests Exceeded error. I goggled this error, it says when not registered, ServletExec supports a maximum of 3 concurrent requests. I noticed we don't have license key in ServletExec admin console, I installed servletExec along with Remedy midtier 6.3. The question is do I need a license key, if so, where I can get it? Through BMC? Or New Atlanta? Thanks, Huiqing ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are /PREBRspan style='font-size:8.0pt;font-family:Arial,sans-serif;color:#003366' _BR This electronic message and any files transmitted with it containsBR information from iDirect, which may be privileged, proprietaryBR and/or confidential. It is intended solely for the use of the individualBR or entity to whom they are addressed. If you are not the originalBR recipient or the person responsible for delivering the email to theBR intended recipient, be advised that you have received this emailBR in error, and that any use, dissemination, forwarding, printing, orBR copying of this email is strictly prohibited. If you received this emailBR in error, please delete it and immediately notify the sender.BR _ /SPANPRE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug10 www.wwrug.com ARSlist: Where the Answers Are
Re: license Question
Hi, This *RUG presentation explains how licenses are allocated: http://rrr.se/doc/RRR_LicenseManagement.pdf The full version of our RRR|License tool will help you allocate the exact optimum of licenses for each application type, based on your specific usage. You can use RRR|License to analyze your utilization, and buy more licenses as your usage grow, instead of making a wild guess up front. The free test-version can be used to check your current allcation of AR System licenses. Upon request, you can get test-access to the application license analysis as well. Best Regards - Misi, RRR, AB, http://rrr.se Hi, Basically we are using arsystem 7.0.1 with ITSM. For Example we have: AR USER 50 fixed AR USER 50 Floating Change Management Fixed 20 Change Management Floating 10 Incident Management Fixed 20 Incident Management Floating 10 Looking at the license tool, it seems that when we run out it is mainly from the User pool. Can someone explain exactly how the Change and Incident Licenses work?We need to purchase more licenses, should we only purchase USER license and not the app fixed/floating. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: license Question
Hi Tim, With ITSM 7, you can monitor the usage of application user licenses. Also it captures any token denials. You will have to configure monitoring in the Application Statistics Configuration form. Similarly you can monitor AR User usage by enabling server statistics. As per my own experience capturing period of 15 minutes (900 seconds) is sufficient. It provides 96 reading per day. If you collect statistics for 1 month that should give you good idea about the usage pattern. You can also infer the required mix of fixed and floating number. Best Regards, Uday Joshi Delivery Manager - BSM Tech Support Technology Infrastructure Services - BSM Unit --- Wipro Technologies, Hinjewadi, Pune 411057 India Tel: +91 20 39104092 VOIP 842-5103 From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Rondeau Sent: Wednesday, September 17, 2008 09:03 PM To: arslist@ARSLIST.ORG Subject: license Question ** Hi, Basically we are using arsystem 7.0.1 with ITSM. For Example we have: AR USER 50 fixed AR USER 50 Floating Change Management Fixed 20 Change Management Floating 10 Incident Management Fixed 20 Incident Management Floating 10 Looking at the license tool, it seems that when we run out it is mainly from the User pool. Can someone explain exactly how the Change and Incident Licenses work?We need to purchase more licenses, should we only purchase USER license and not the app fixed/floating. Thanks Tim __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Please do not print this email unless it is absolutely necessary. The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are ATSLogo.JPG
license Question
Hi, Basically we are using arsystem 7.0.1 with ITSM. For Example we have: AR USER 50 fixed AR USER 50 Floating Change Management Fixed 20 Change Management Floating 10 Incident Management Fixed 20 Incident Management Floating 10 Looking at the license tool, it seems that when we run out it is mainly from the User pool. Can someone explain exactly how the Change and Incident Licenses work?We need to purchase more licenses, should we only purchase USER license and not the app fixed/floating. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: license Question
You need both an application license and a User license when a User logs in. The User license allow the right to the data base the Application license provides access to the application. If you upgrade to ARS 7.1 the ability to add licenses is simpler. -Original Message- From: Timothy Rondeau [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wed, 17 Sep 2008 10:33 am Subject: license Question ** Hi, ? Basically we are using arsystem 7.0.1 with ITSM. ? For Example we have:? ? AR USER 50 fixed AR USER 50 Floating ? Change Management Fixed 20 Change Management Floating 10 ? Incident Management Fixed 20 Incident Management Floating 10 ? ? Looking at the license tool, it seems that when we run out it is mainly from the User pool.?? Can someone explain exactly how the Change and Incident Licenses work?? ??We need to purchase more licenses, should we only purchase USER license and not the app fixed/floating. ? Thanks ? Tim __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: license Question
Hi, Different forms are tagged to different application. Whenever you access data in a tagged form, the system will verify that you have a license for the related application. I have summarized some things in a presentation I have done at a couple of local RUGs: http://rrr.se/doc/RRR_LicenseManagement.pdf Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. Hi, Basically we are using arsystem 7.0.1 with ITSM. For Example we have: AR USER 50 fixed AR USER 50 Floating Change Management Fixed 20 Change Management Floating 10 Incident Management Fixed 20 Incident Management Floating 10 Looking at the license tool, it seems that when we run out it is mainly from the User pool. Can someone explain exactly how the Change and Incident Licenses work?We need to purchase more licenses, should we only purchase USER license and not the app fixed/floating. Thanks Tim ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are -- This message was scanned by ESVA and is believed to be clean. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
Joe, Page 131 of the Configuring-710.pdf manual shows how to define and configure threads via the Admin Console in the User Tool. It's not as nice as it was via the Admin Tool but it works! Cheers Peter I understand that and have even heard about that for a while (since V5 days) that there was an intention to web enable the dev tool. Its great that the functionality is enabled on the user tool using plugin forms, but it shouldn't have been taken away from the admin tool till the functionality on the user tool was strongly established. Right now there are a few things that cannot be very easily done from the user tool that could have been from the admin tool, changing the number of fast and list threads is one such example.. You have to go to the ar.cfg file to do that.. It was nice to have that capability from the GUI rather than editing the text file.. Is there a way to reverse that through some sort of a setting? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Tuesday, February 12, 2008 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? Yes, for a few reasons: 1) Admin functions can now be accessed through the Admin Console - which does not require a thick client. That means such functions can be accessed via the web or any Remedy User Tool. The need for the Admin Tool providing those functions is no longer needed. 2) The Admin Tool goes away completely in AR System 7.5.00, replaced by the new Dev Studio. In preparation for this, and since the admin functions are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled by default to only provide design capability. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 11, 2008 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server
Re: 7.1 Server License Question
{\rtf1\ansi\ansicpg1250\deff0\deftab360{\fonttbl{\f0\froman\fprq2\fcharset0 Times New Roman;}{\f1\fswiss Arial;}}
\viewkind4\uc1\pard\lang1033\f0\fs20 That's cool.. thanks.. I didn't spot that!\par
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I'll try that at work tomorrow for sure!\par
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Joe\par
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-Original Message-\par
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Sokol, Brian\par
Sent: Wednesday, February 13, 2008 9:45 AM\par
To: [EMAIL PROTECTED]
Subject: Re: 7.1 Server License Question\par
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Here is a PDF that explains how to re-enable that function in the Admin tool.\f1\par
}
Re: 7.1 Server License Question
I understand that and have even heard about that for a while (since V5 days) that there was an intention to web enable the dev tool. Its great that the functionality is enabled on the user tool using plugin forms, but it shouldn't have been taken away from the admin tool till the functionality on the user tool was strongly established. Right now there are a few things that cannot be very easily done from the user tool that could have been from the admin tool, changing the number of fast and list threads is one such example.. You have to go to the ar.cfg file to do that.. It was nice to have that capability from the GUI rather than editing the text file.. Is there a way to reverse that through some sort of a setting? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Easter, David Sent: Tuesday, February 12, 2008 11:40 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? Yes, for a few reasons: 1) Admin functions can now be accessed through the Admin Console - which does not require a thick client. That means such functions can be accessed via the web or any Remedy User Tool. The need for the Admin Tool providing those functions is no longer needed. 2) The Admin Tool goes away completely in AR System 7.5.00, replaced by the new Dev Studio. In preparation for this, and since the admin functions are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled by default to only provide design capability. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 11, 2008 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux
Re: 7.1 Server License Question
When we upgraded to 7.1 the licenses converted but our fixed license count went up for some reason? The conversion adds up all the licenses in your file - so if you had some licenses in there, even if they were expired (or not in use or meant for a server group, etc.) then that may have increased the number above what you expected. You can of course reduce the number to be whatever you like. That's the whole point of the 7.1.00 licensing model. You have complete control to lower (or raise) it to whatever you want. Just be sure you report to BMC the amount that you actually use so that it can be compared against your purchased number. The FAQ, by the way, is posted here: http://developer.bmc.com/jiveProd/ann.jspa?annID=16 -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Sokol, Brian Sent: Tuesday, February 12, 2008 8:52 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** David, When we upgraded to 7.1 the licenses converted but our fixed license count went up for some reason? Our floating count stayed the same. Should I just reduce the number of licenses to show the correct number? Can I do this? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, February 11, 2008 6:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** It doesn't have to be re-issued, but it does have to be converted. The conversion will happen as part of an upgrade - or you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot use the same key across versions. That may be where the confusion is coming from... so it is correct to say you can't use a 7.0 server license key for a 7.1.00 server, but it is incorrect to say that it has to be reissued. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
David, When we upgraded to 7.1 the licenses converted but our fixed license count went up for some reason? Our floating count stayed the same. Should I just reduce the number of licenses to show the correct number? Can I do this? From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Monday, February 11, 2008 6:50 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** It doesn't have to be re-issued, but it does have to be converted. The conversion will happen as part of an upgrade - or you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot use the same key across versions. That may be where the confusion is coming from... so it is correct to say you can't use a 7.0 server license key for a 7.1.00 server, but it is incorrect to say that it has to be reissued. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? Yes, for a few reasons: 1) Admin functions can now be accessed through the Admin Console - which does not require a thick client. That means such functions can be accessed via the web or any Remedy User Tool. The need for the Admin Tool providing those functions is no longer needed. 2) The Admin Tool goes away completely in AR System 7.5.00, replaced by the new Dev Studio. In preparation for this, and since the admin functions are provided by the Admin Console, the Admin Tool in 7.1.00 was disabled by default to only provide design capability. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joe D'Souza Sent: Monday, February 11, 2008 11:33 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where
Re: 7.1 Server License Question
YMMV :) _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell Sent: Tuesday, February 12, 2008 6:30 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** Actually David Easter said: you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, February 11, 2008 7:59 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** As another poster commented...you need to do the import from the Admin tool, not through the new console _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
Actually David Easter said: you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing Sent: Monday, February 11, 2008 7:59 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** As another poster commented...you need to do the import from the Admin tool, not through the new console _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
I was playing with a flightdeck (BMC was still shipping out 7.0.1flightdecks as of 2 weeks ago) and after the upgrade (of just the server) it showed as not licensed (after a restart). I had exported the license file (before the upgrade) and tried to import it back in, with no luck. However when I go back to the orginal flightdeck it is licensed. I am glad this was not tried at a customer site. hbr On Feb 12, 2008 2:01 AM, Jean weird [EMAIL PROTECTED] wrote: ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.logafter upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.logafter upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
As another poster commented...you need to do the import from the Admin tool, not through the new console _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 5:47 PM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com http://www.rmsportal.com/ ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. _ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
It doesn't have to be re-issued, but it does have to be converted. The conversion will happen as part of an upgrade - or you can import your pre-7.1 license file using the Admin Console (NOT Admin Tool). The format of the keys changed between 7.0.01 and 7.1.00 - so you cannot use the same key across versions. That may be where the confusion is coming from... so it is correct to say you can't use a 7.0 server license key for a 7.1.00 server, but it is incorrect to say that it has to be reissued. -David J. Easter Sr. Product Manager, Service Management Business Unit BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 3:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
While we are on this topic, is there a good reason why the license functionality along with some other functionalities like Server Information etc. partially deprecated and disabled from the Admin tool??? We had a problem not so long ago where we had an issue with AR plugin, and could not access these functionalities from the vendor forms on the user tool till we fixed the plugin problem.. Is it possible to re-enable these functions from the Admin tool where they seem to work better and faster than from the Admin tool? Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Jean weird Sent: Tuesday, February 12, 2008 2:02 AM To: arslist@ARSLIST.ORG Subject: Re: 7.1 Server License Question ** This looks like a new defect. The workaround is to import data manually. Did you see any message like 'the ARServer is unlicensed' in arerror.log after upgradation. - Jean On 2/12/08, Howard Richter [EMAIL PROTECTED] wrote: ** At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1 license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Howard Richter Sent: Monday, February 11, 2008 4:36 PM To: arslist@ARSLIST.ORG Subject: 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
At least that explains the issues I have seen. So convert works, but import not so much. Sounds like this should be a white paper. Thanks, hbr On Feb 11, 2008 6:58 PM, LJ Longwing [EMAIL PROTECTED] wrote: ** The back and forth I have gotten on this is as such. If you upgrade your 7.0 server to 7.1, the 7.0 license will work just fine. If you however delete or need to re-apply the license you don't have sufficient fields in the License form to apply it properlyso you either need to import the LIC file that has it all configured properly, or get a 7.1license for the same server...but you need to get your rep involved...because a simple purge won't do it. -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Howard Richter *Sent:* Monday, February 11, 2008 4:36 PM *To:* arslist@ARSLIST.ORG *Subject:* 7.1 Server License Question ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: 7.1 Server License Question
No Axton Grams On Feb 11, 2008 6:35 PM, Howard Richter [EMAIL PROTECTED] wrote: ** I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
7.1 Server License Question
I hope everyone's day is going well. I need to verify something on the 7.1 server licenses. Does a 7.0 server license need to be reissued if you upgrade to 7.1. One BMC support person said yes and another said no. Thanks and have a great week, -- Howard Richter ITIL Foundation Certified Red Hat Certified Technician CompTIA Linux+ Certified [EMAIL PROTECTED] Resume = http://hotjobs.yahoo.com/resumes/hrichter_1/resumeofhoward And looking for a new job! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Release License Question
L.J., I am fairly certain that the User Tool offers no help here. However. Since your using a macro... Maybe you could run the macro from the command line instead of from the User Tool? That likely would allow you to log out because you would only be running it from the command line and only connecting to the one server. OR You might also try to use the driver program to log in and out of just the 4th server from your desktop too. That may or may not work depending on if the driver program looks like a different IP address to the ARS server. But I think in theory it should work. So if that is true you could run the macro in your User Tool, then run a driver script to logout from the command line. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, March 28, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Release License Question Here is a situation I was looking for discussion on. I have 4 servers that I connect to...only 3 of them are in my server list. I have a macro recorded that pulls a query from server 4. I only use the query 2-3 times a day and I know I'm a floating user on that server. When I pull this query I periodically get an error about no floating licenses available...so I know that the workflow on window open is doing something that requires a license. So I know that I get allocated a license when I run this...my question is this: Is it possible to log out of one server while still being logged into the other 3? I'm positive that an APPLICATION-EXIT would close my user tool...which is an undesired behavior...I'm just curious...I don't have admin access to server 4 so I wouldn't be able to add that workflow even if I wanted to...just an academic question ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Release License Question
Hi, When you login, you get a session identifier. I do not think it is enough to logout from one session to get another released. Even though it is on the same machine (IP). Best Regards - Misi, RRR AB, http://www.rrr.se L.J., I am fairly certain that the User Tool offers no help here. However. Since your using a macro... Maybe you could run the macro from the command line instead of from the User Tool? That likely would allow you to log out because you would only be running it from the command line and only connecting to the one server. OR You might also try to use the driver program to log in and out of just the 4th server from your desktop too. That may or may not work depending on if the driver program looks like a different IP address to the ARS server. But I think in theory it should work. So if that is true you could run the macro in your User Tool, then run a driver script to logout from the command line. HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, March 28, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Release License Question Here is a situation I was looking for discussion on. I have 4 servers that I connect to...only 3 of them are in my server list. I have a macro recorded that pulls a query from server 4. I only use the query 2-3 times a day and I know I'm a floating user on that server. When I pull this query I periodically get an error about no floating licenses available...so I know that the workflow on window open is doing something that requires a license. So I know that I get allocated a license when I run this...my question is this: Is it possible to log out of one server while still being logged into the other 3? I'm positive that an APPLICATION-EXIT would close my user tool...which is an undesired behavior...I'm just curious...I don't have admin access to server 4 so I wouldn't be able to add that workflow even if I wanted to...just an academic question ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Release License Question
Here is a situation I was looking for discussion on. I have 4 servers that I connect to...only 3 of them are in my server list. I have a macro recorded that pulls a query from server 4. I only use the query 2-3 times a day and I know I'm a floating user on that server. When I pull this query I periodically get an error about no floating licenses available...so I know that the workflow on window open is doing something that requires a license. So I know that I get allocated a license when I run this...my question is this: Is it possible to log out of one server while still being logged into the other 3? I'm positive that an APPLICATION-EXIT would close my user tool...which is an undesired behavior...I'm just curious...I don't have admin access to server 4 so I wouldn't be able to add that workflow even if I wanted to...just an academic question ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
Re: Release License Question
What happens if you have a read license on the 4th server? Does your workflow still trigger properly? I am wondering if the system is trying to give you a floating license simply because you tried to log on. Also, it would automatically release the license on the 4th server when your timeout happens. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of L. J. Head Sent: Wednesday, March 28, 2007 12:18 PM To: arslist@ARSLIST.ORG Subject: Release License Question Here is a situation I was looking for discussion on. I have 4 servers that I connect to...only 3 of them are in my server list. I have a macro recorded that pulls a query from server 4. I only use the query 2-3 times a day and I know I'm a floating user on that server. When I pull this query I periodically get an error about no floating licenses available...so I know that the workflow on window open is doing something that requires a license. So I know that I get allocated a license when I run this...my question is this: Is it possible to log out of one server while still being logged into the other 3? I'm positive that an APPLICATION-EXIT would close my user tool...which is an undesired behavior...I'm just curious...I don't have admin access to server 4 so I wouldn't be able to add that workflow even if I wanted to...just an academic question ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:Where the Answers Are
